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ASCOM Myco User Manual

TD 93066EN
User Manual
Ascom Myco Wi-Fi and Cellular Smartphone
26 April 2016 / Ver. D
User Manual Ascom Myco Wi-Fi and Cellular Smartphone /Remove "Wi-Fi and
Safety precautions
It's important to read the safety precautions in Appendix A. Safety Precautions before using the handset.
Save this manual. It includes important safety information and operating instructions. Save all instructions for future reference.
Cross-references in the document
Throughout this document you will find cross-references in the text which indicate further details that can be found in other sections of this document. The cross-references are colored blue and linked to the relevant place in the document (example: see 20. Document
History User Manual on page 87). Click the blue link to read the relevant section.
To return to the original page after viewing a cross-referred page in Adobe Reader, press on Alt + left arrow key.
Related documents
When referred to another document, for example, the Configuration Manual, the document and its document number (TD XXXXX) is listed at the end of this document, 19. Related
Documents User Manual.
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Trademarks
Android™ is a trademark of Google Inc.
Address
Ascom Wireless Solutions Ascom (Sweden) AB Grimbodalen 2 SE-417 49 Göteborg Sweden
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Contents
1. Introduction User Manual............................................................................................. 1
1.1 Abbreviations and Glossary User Manual .............................................................. 2
1.2 Features................................................................................................................... 2
2. Quick Installation Steps for Administrators ............................................................... 4
2.1 Insert SIM Card ........................................................................................................ 4
2.2 Install and Configure the Handset........................................................................... 4
3. Handset Description...................................................................................................... 7
3.1 Handset Overview ................................................................................................... 7
3.1.1 Home button................................................................................................... 8
3.1.2 Volume button, up and down......................................................................... 8
3.1.3 Power button.................................................................................................. 8
3.1.4 Proximity sensor............................................................................................. 8
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3.1.5 Alarm or Multifunction button ....................................................................... 8
3.1.6 Top display...................................................................................................... 9
3.1.7 Color pad for clip............................................................................................. 9
3.2 Accessories .............................................................................................................. 9
4. Basics............................................................................................................................ 10
4.1 Switch the Handset On or Off................................................................................ 10
4.2 Wake and Unlock the Handset, or Lock and Put it to Sleep.................................. 11
4.3 Adjust the Volume................................................................................................. 11
4.4 Switch to Silent or Vibrator only mode................................................................. 11
4.5 Use the Touchscreen ............................................................................................. 12
4.6 Use the Keyboard .................................................................................................. 13
4.7 Navigate the User Interface .................................................................................. 14
4.7.1 Alert view...................................................................................................... 14
4.7.2 App view ....................................................................................................... 15
4.7.3 Conversation view ........................................................................................ 16
4.8 Use apps ................................................................................................................ 16
4.9 Battery level indication ......................................................................................... 17
4.10 Charge the Handset Battery ............................................................................... 17
4.10.1 Charge the handset in a Charging Rack ..................................................... 18
4.10.2 Charge the battery in a Battery Charging Rack ......................................... 18
4.10.3 Charge with a Micro USB cable ................................................................... 18
4.10.4 Charging indication .................................................................................... 19
4.11 Change Battery ...................................................................................................
4.12 Log in or Log out ................................................................................................. 21
4.12.1 Log in .......................................................................................................... 21
4.12.2 Log out ....................................................................................................... 22
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4.12.3 Recent users list ......................................................................................... 23
4.13 Availability status ............................................................................................... 25
4.13.1 Availability status indication...................................................................... 25
4.13.2 Set the availability status .......................................................................... 25
5. Calling........................................................................................................................... 27
5.1 Answer or Reject a Call.......................................................................................... 27
5.2 Make a Call............................................................................................................. 28
5.2.1 Call using the keypad.................................................................................... 28
5.2.2 Call using the call list .................................................................................... 28
5.2.3 Call using the central phonebook ................................................................. 29
5.2.4 Call using the local phonebook..................................................................... 29
5.2.5 Advanced dialing .......................................................................................... 29
5.3 End a Call ............................................................................................................... 31
5.4 Functions During a Call.......................................................................................... 31
5.4.1 Enable loudspeaker and adjust volume........................................................ 32
5.4.2 Mute microphone.......................................................................................... 32
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5.4.3 Show the keypad .......................................................................................... 32
5.4.4 Put call on hold ............................................................................................. 32
5.4.5 Add a second call .......................................................................................... 32
5.4.6 Receive a second call while in a call.............................................................. 32
5.4.7 Switch between calls .................................................................................... 32
5.4.8 Transfer call .................................................................................................. 32
5.4.9 Navigate the handset during a call .............................................................. 33
5.4.10 The phone bar............................................................................................. 33
5.5 Voicemail ............................................................................................................... 34
5.5.1 Indication of new voicemail messages......................................................... 34
5.5.2 Listen to voicemail messages....................................................................... 34
5.6 Push-to-talk Group Call ......................................................................................... 35
5.6.1 Join a PTT call session ................................................................................... 35
5.6.2 Use the PTT call screen ................................................................................. 36
5.6.3 Reject a PTT invitation.................................................................................. 37
5.6.4 Rejoin a PTT call session ............................................................................... 37
5.6.5 Initiate a PTT group call session ................................................................... 38
6. Phonebook ................................................................................................................... 39
6.1 Look up a Contact in the Central Phonebook
6.2 Look up a Contact in the Local Phonebook........................................................... 39
6.3 Add a New Local Contact....................................................................................... 40
7. Alerts ............................................................................................................................ 41
7.1 Alert View.............................................................................................................. 41
7.2 Alert Indication...................................................................................................... 42
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7.2.1 Top display.................................................................................................... 42
7.2.2 Alert priority beacon..................................................................................... 42
7.2.3 Lock screen ................................................................................................... 42
7.2.4 Top priority bar............................................................................................. 42
7.2.5 Notification bars ........................................................................................... 43
7.3 Alert Classification................................................................................................. 43
7.3.1 Priority level and color.................................................................................. 43
7.3.2 Category color............................................................................................... 44
7.3.3 Alert type icons............................................................................................. 44
7.4 Alert Response Options......................................................................................... 45
7.5 View Alerts on a Locked Handset.......................................................................... 46
8. Messaging .................................................................................................................... 47
8.1 Write and Send Message....................................................................................... 47
8.2 Reply to Message .................................................................................................. 48
8.3 Search for Message ............................................................................................... 48
8.4 Copy, Delete and Forward Messages..................................................................... 48
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8.5 Delete Conversations............................................................................................. 48
8.6 Call a Contact from Message ................................................................................. 48
9. Personal Alarm ............................................................................................................ 50
9.1 Top Button Alarm.................................................................................................. 50
9.2 Man-down and No-movement Alarm ................................................................... 50
9.2.1 Activate or deactivate the Man-down or No-movement alarms ................. 51
9.2.2 Man-down and No-movement indication .................................................... 51
9.2.3 Cancel a Man-down or No-movement alarm................................................ 52
9.3 Automatic Call after Alarm.................................................................................... 52
10. Notifications .............................................................................................................. 53
10.1 Sound and vibration............................................................................................ 53
10.2 Color-coded LED Signals...................................................................................... 53
10.3 Top Display Notification...................................................................................... 54
10.4 Lock Screen Notification...................................................................................... 54
10.5 Status Bar............................................................................................................ 55
10.6 Notification Bars.................................................................................................. 55
10.7 Notification Drawer............................................................................................. 57
10.8 Icons used for notification
.................................................................................. 57
11. Apps ........................................................................................................................... 59
11.1 List of apps.......................................................................................................... 59
12. Camera and Gallery ................................................................................................... 61
12.1 Camera ................................................................................................................ 61
12.2 Gallery ................................................................................................................. 61
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12.3 Take a Screenshot ............................................................................................... 61
13. Barcode Scanning...................................................................................................... 62
14. My Services ................................................................................................................ 63
14.1 Access the My Services app ................................................................................ 63
14.2 My Services functionality.................................................................................... 63
14.2.1 URI action shortcut..................................................................................... 63
14.2.2 Call action shortcut..................................................................................... 63
14.2.3 Data Send action shortcut.......................................................................... 63
15. Settings...................................................................................................................... 64
15.1 Display Settings .................................................................................................. 64
15.1.1 Change brightness...................................................................................... 64
15.1.2 Set font size................................................................................................ 64
15.1.3 Owner ID and name .................................................................................... 65
15.1.4 Sleep timeout ............................................................................................. 65
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15.1.5 Rotate top display ...................................................................................... 65
15.2 Sound Settings.................................................................................................... 65
15.2.1 Volumes...................................................................................................... 65
15.2.2 Ringtones ................................................................................................... 65
15.2.3 Notification sound...................................................................................... 66
15.2.4 Set tones..................................................................................................... 66
15.2.5 Hearing Aid Compatibility .......................................................................... 66
15.3 Languages Settings ............................................................................................ 66
15.4 Time and Date Settings....................................................................................... 66
15.5 Telephony Settings ............................................................................................. 66
15.5.1 Use the power button to end calls ............................................................. 66
15.6 Admin settings.................................................................................................... 67
15.7 About phone Settings......................................................................................... 67
16. Operation Notice ....................................................................................................... 68
16.1 Accessibility and Voice Quality ........................................................................... 68
17. Maintenance .............................................................................................................. 69
17.1 Cleaning the Handset.......................................................................................... 69
17.2 Battery Maintenance........................................................................................... 69
17.3 Replace the Color Pad for the Hinge-type Clip .................................................... 69
18. Troubleshooting User Manual.................................................................................. 70
18.1 Operational Problems ......................................................................................... 71
18.2 Error or Warning Messages.................................................................................
19. Related Documents User Manual............................................................................. 72
20. Document History User Manual............................................................................... 73
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Appendix A. Safety Precautions .................................................................................... 76
A.1 Frequency Range................................................................................................... 76
A.2 Regulatory Information (EU and EFTA) ................................................................ 76
A.2.1 Exposure to Radio Frequency Signals .......................................................... 76
A.3 Regulatory Compliance Statements (USA and Canada only) .............................. 77
A.3.1 FCC and IC Compliance Statements .............................................................. 77
A.3.2 Exposure to Radio Frequency Signals........................................................... 77
A.4 Precautions and Environmental Requirements .................................................... 78
A.4.1 Handset ........................................................................................................ 78
A.4.2 Battery......................................................................................................... 78
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User Manual Ascom Myco Wi-Fi and Cellular Smartphone

1. Introduction User Manual

1. Introduction User Manual
Ascom Myco is a durable, robust and to carry smart device handset for nurses, caregivers and clinicians. Alerts from patient monitors, and communication from patients, or staff in the healthcare team are available, wherever they are.
The Ascom Myco handset has a top display with a color coded LED priority beacon and touchscreen, to prioritize the alerts, and the ability to quickly accept, reject or forward alerts.
The handset is available in two versions:
• Ascom Myco Wi-Fi
• Ascom Myco Wi-Fi and Cellular
Read Appendix A. Safety Precautions on page 76 before using the handset.
For a list of:
• Abbreviations and glossary used in the manual, see 1.1 Abbreviations and Glossary User
Manual on page 2.
• Handset features, see 1.2 Features on page 2.
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Target group
This document is targeted at personnel responsible for handling the administration and distribution of handsets at the end customer site.
It is also intended for the end user, or anyone interested in acquiring deeper knowledge about the handset.
Prerequisites
Before the handset can be used, an administrator must do the following:
1 If the Cellular handset version is used, insert a micro-SIM card from a mobile network
operator into the handset, refer to 2.1 Insert SIM Card on page 4.
2 Register the handset in the PBX for voice, in the applicable Unite module(s) for
messaging, and the optional central management (Easy deployment) for setup and configuration of handsets. Refer to the handset Configuration Manual.
3 Read the safety precautions in Appendix A. Safety Precautions on page 76.
How to use this document
This document describes the features and settings of the Ascom Myco Wi-Fi and Wi-Fi & Cellular smart device. It is referred to as the "handset" in the manual, and especially marked with "Wi-Fi only", or "Cellular only", whenever the functionality differs between the different versions.
All assigned locations and alerts in this document are according to default programmed versions, but additional functions, and factory settings are also included to cover additional functionality.
The images can differ, depending on the software version.
For software download and parameter set up, refer to the handset Configuration Manual.
NOTE: Some functions are dependent on the PBX and protocol (SIP) versions, and your
system may not support all functions described in this document. For more information about your system, please contact the person (or department) responsible for the system in your organization, or contact your supplier.
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1. Introduction User Manual

1.1 Abbreviations and Glossary User Manual

1G, 2G, 3G, 4G Common naming of the generations of mobile
communication evolution.
Cellular GSM/3G
Device Manager Application for management of portables, editing of
parameters and updating the portables with new software, running on Unite CM.
GUI Graphical User Interface.
GSM Global System for Mobile Communication (often called 2G)
IP Internet Protocol is the principal communications protocol
in the Internet protocol suite.
LAN Local Area Network
MDM Mobile device management
micro-SIM A SIM card standard with smaller form factor compared to
a full-size SIM or mini-SIM card.
PBX Private Branch Exchange. A telephone system within an
enterprise that switches calls between local lines, and allows all users to share a certain number of external lines.
HSPA High Speed Packet Access
SIM Subscriber Identity Module
SIP Session Initiation Protocol
SNMP Simple Network Management Protocol
UMTS Universal mobile telecommunications system - a third
generation mobile cellular system for networks based on the GSM standard.
Unite CM Unite Connectivity Manager:
Unite module that enables messaging and alarm handling in a WLAN system. It also includes the Device Manager.
VoIP Voice over IP
VoWiFi Voice over Wi-Fi:
is a wireless version of VoIP and refers to IEEE 802.11a,
802.11b or 802.11g network.
Wi-Fi The commonly understood name for wireless LAN
networks. Used generically when referring of any type of
802.11 network.
WLAN Wireless Local Area Network (LAN):
A type of LAN in which data is sent and received via high­frequency radio waves rather than cables or wires.
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1.2 Features

Both handset versions (Wi-Fi, and Wi-Fi & Cellular) share the same features, apart from the cellular functionality.
Features
Professional Smartphone designed for mission critical communication
3G Cellular with HSPA data support (cellular handset version only)
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1. Introduction User Manual
Features
Wi-Fi 802.11a/b/g/n support
Seamless Wi-Fi roaming i.e. on-call handover between access points
Centralized management using Ascom Unite or 3rd party MDM tools
Supports Over-the-Air administration
Android OS 4.4 KitKat
3rd party App support
Supports integration to other systems using Ascom Unite middleware
Smart alert handling
Top display with color-coded LED priority beacon
Easily exchangeable battery
Durable, robust, and easy to carry
Optimized for single hand use, and regular disinfection
Multifunction/Alarm button (optional)
Hearing aid compatible (HAC)
IP54 rated
Professional barcode reader API, supporting 1D and 2D barcodes (optional)
Easy deployment via QR-code
Man-down and No-movement alarms
Push-to-talk (PTT) group call
Location (AP, Ekahau RTLS, and Cisco MSE)
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2. Quick Installation Steps for Administrators

2. Quick Installation Steps for Administrators
An administrator should perform the following steps to get the handset started:
NOTE: Remove the protective plastic sheet that is attached to the display at delivery before
using the touchscreen to ensure proper function.
1 Insert the micro-SIM card (Cellular handset versions only). Refer to 2.1 Insert SIM Card
on page 4. NOTE: Only micro-SIM size cards can be used in the handset.
2 Close the battery cover, and lock it. Refer to 4.11 Change Battery on page 20.
TIP: The battery has an approximately 50% charge at delivery, and doesn't need to be charged before use.
3 If desired, change the language. Refer to 15.3 Languages Settings on page 66.
4 Enter the handset ID (Easy deployment). Refer to 2.2 Install and Configure the
Handset on page 4.
NOTE: If not already done as prerequisite, perform Easy deployment. Refer to the handset
Configuration Manual.
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5 If desired, configure parameter settings for the site or user. Refer to the handset
Configuration Manual for more information.

2.1 Insert SIM Card

NOTE: Cellular handset version only. Only micro-SIM size cards can be used in the handset.
1 If needed, unlock the battery cover, and remove it.
2 The SIM card slot is located under the clip. Press on the clip to open it fully, and insert
the micro-SIM in the SIM card slot, in the direction as shown on the label.
TIP: If needed, use a tweezer to hold it, then push it into the slot.
3 Close the battery cover, and lock it. The handset starts within seconds if the battery is
charged.
TIP: If the handset does not start, charge the battery, and then long press the Power button to switch the handset On.
Remove SIM card
1 Open the battery cover lock. Press on the clip to open it fully, and remove the Battery
Pack.
2 Remove the micro-SIM card by using a 3-4 mm screwdriver, or similar tool, in the hole
above the SIM card slot, and pull outwards, until the micro-SIM card can be removed (with fingers, or a tweezer).
CAUTION: Be careful not to damage the inside of the SIM card slot.

2.2 Install and Configure the Handset

The recommended method to install and configure a handset is through Easy Deployment, using a pre-configured staging WLAN. If Easy Deployment isn't configured in the system, QR code setup or manual installation methods can be used. Follow the instructions in the applicable section below:
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2. Quick Installation Steps for Administrators
Setup using Easy Deployment
A handset is automatically installed and configured, if the VoWiFi system is configured for Easy Deployment. Refer to the handset Configuration Manual for information on how to configure Easy Deployment in the VoWiFi system.
If the handset is successfully installed after the Easy Deployment process, but hasn't received a messaging number automatically, do the following:
1 If the handset is switched On, switch it Off and then On again.
2 When the handset displays: "No messaging number configured for this device", tap
"Setup number".
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3 When the handset displays: "enter messaging number", that is, the phone number of
the handset, enter the number.
4 Press "Done".
CAUTION: If a wrong number is entered, a factory reset must be done, and all handset
configuration parameter settings are restored to the default values. Refer to the
handset Configuration Manual.
If the unite system is configured for User log in, enter user log in and password supplied by the system administrator.
Setup using QR codes
Quick installation and setup can be done by scanning a QR code, if Easy Deployment is unavailable. The Setup QR code can be created by a system administrator and contains the parameters necessary to install the handset in the system. Refer to the handset
Configuration Manual for instructions on how to create Setup QR codes.
To scan a Setup QR code, do the following:
1 Locate the "Setup" app, and tap to open it.
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2. Quick Installation Steps for Administrators
2 Turn the handset horizontally and position the handset so that the QR code fits
within the scanning window in the center of the screen.
3 If the scan is successful the Setup app closes automatically and the text "Deployment
data applied successfully" appears on screen.
If needed, follow the steps in Setup using Easy Deployment on page 5 to add a messaging number to the handset after installation.
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Manual setup
If neither QR codes nor Easy Deployment is available, a manual installation method must be used. Refer to the installation chapter of the handset Configuration Manual.
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3. Handset Description

3. Handset Description
Both handset versions (Wi-Fi, and Wi-Fi & Cellular) share the same external characteristics.
• For an overview of the handset hardware, see 3.1 Handset Overview on page 7.
• For a list of available handset accessories, see 3.2 Accessories on page 9.

3.1 Handset Overview

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1Speaker.
2 Front microphone (main)
3 Charging connectors
4 Home button (3.1.1 Home button on page 8)
5 Main display with Touchscreen
6 Volume button (Up and Down) (3.1.2 Volume button, up and down on page 8)
7 Power button (3.1.3 Power button on page 8)
8Proximity sensor (3.1.4 Proximity sensor on page 8)
9 Alarm/Multifunction
10 Top display (3.1.6 Top display on page 9)
11 Color-coded LED priority beacon (10.2 Color-coded LED Signals on page 53)
12 Loudspeaker
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a
button (3.1.5 Alarm or Multifunction button on page 8)
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3. Handset Description
13 Rear microphone
14 Camera (12. Camera and Gallery on page 61.)
15 GSM antenna
16 Battery cover lock
17 Battery Pack
18 Clip
19 WLAN antenna, and GPS antenna
20 Color pad for clip (3.1.7 Color pad for clip on page 9.)
a.This feature is system dependent.

3.1.1 Home button

• Press to return to the Alert view (refer to 4.7.1 Alert view on page 14).
• Press to wake the display from sleep mode (refer to 4.2 Wake and Unlock the Handset,
or Lock and Put it to Sleep on page 11). The "Power" button can also be used for this
functionality.
• Long press to show running apps, with the possibility to close apps, or switch between apps (refer to 4.8 Use apps on page 16).
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3.1.2 Volume button, up and down

• Press up to increase or press down to decrease the speaker and loudspeaker volume (refer to 4.3 Adjust the Volume on page 11).
• Press several times to mute the notification sounds or silence the ring signal for an incoming call (refer to 4.4 Switch to Silent or Vibrator only mode on page 11).
To set the default volume, refer to 15.2.1 Volumes on page 65.

3.1.3 Power button

• Long press to switch the handset on (refer to 4.1 Switch the Handset On or Off on page
10).
• Press to wake the display from sleep mode (refer to 4.2 Wake and Unlock the Handset,
or Lock and Put it to Sleep on page 11). The “Home” button can also be used for this
functionality.
• Press to put it to sleep (refer to 4.2 Wake and Unlock the Handset, or Lock and Put it to
Sleep on page 11).
• Long press to switch off the handset (refer to 4.1 Switch the Handset On or Off on page
10).

3.1.4 Proximity sensor

Puts the screen automatically into sleep mode when holding the handset close to the head, to avoid unintentional screen presses. When moving the handset away from the head the screen turns back on automatically.

3.1.5 Alarm or Multifunction button

The button located on the top of the handset can be programmed for alarm functionality (9.
Personal Alarm on page 50), or other functionality such as placing a call or communicate in a
Push-to-talk group call (5.6 Push-to-talk Group Call on page 35). Some third-party apps can also be configured to use the top button for input.
The button has two input modes, long press and multi-press mode:
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3. Handset Description
•Long press mode
- Press and hold the button for longer than a second.
• Multi-press mode
- Press the button multiple times under a short period of time.
The functionality for these two input modes is set by the system administrator.

3.1.6 Top display

The top display is used to quickly get information about incoming calls, messages or alerts, without having to use the main display.
• Refer to 7.2.1 Top display on page 42 for details on how alerts are shown in the top display.
• Refer to 10.2 Color-coded LED Signals on page 53 for details on how other notifications are shown in the top display.

3.1.7 Color pad for clip

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Used to differentiate the handsets between, for example, workgroups, shifts, or roles. The blue color pad is attached by default, and it can be exchanged by one of the colors, red, yellow, or green. See 17.3 Replace the Color Pad for the Hinge-type Clip on page 69.

3.2 Accessories

The following accessories are available for the handset:
Battery Pack A replacement Battery Pack may be replaced and charged
separately in the battery pack charger.
Spare clip The replacement hinge-type clip is especially designed to fit
one-layered fabric, like shirt pockets.
Safety cord The Safety Cord is attached around the clip to prevent from
dropping the handset.
Color pad kit for clip The color pad can be attached to the clip, and is used to easily
identify the handset belonging to, for example, a workgroup, shift, or role.
CR5 Charging Rack The Charging Rack (CR5) charges up to six handsets at the
same time.
CR6 Battery Charging Rack The Battery Charging Rack(CR6) charges up to six spare
batteries at the same time.
Table adapters for Charging Rack (CR5/CR6)
Micro USB cable Can be used to charge one handset at a time, for example at
USB Power supply The USB Power supply is used with the Micro USB cable.
With the attachable feet the charging racks can be placed standing on a table.
own desk. Used with the USB Power supply.
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4. Basics
The following chapter describes how to use the handset. Read it through before using the handset for the first time.
This chapter explains how to do the following:
• 4.1 Switch the Handset On or Off on page 10
• 4.2 Wake and Unlock the Handset, or Lock and Put it to Sleep on page 11
• 4.3 Adjust the Volume on page 11
• 4.4 Switch to Silent or Vibrator only mode on page 11
• 4.5 Use the Touchscreen on page 12
• 4.6 Use the Keyboard on page 14
• 4.7 Navigate the User Interface on page 14
• 4.8 Use apps on page 16
• 4.9 Battery level indication on page 17
• 4.10 Charge the Handset Battery on page 17
• 4.11 Change Battery on page 20
• 4.12 Log in or Log out on page 21
• 4.13 Availability status on page 25
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4. Basics

4.1 Switch the Handset On or Off

Switch the handset on
NOTE: The handset is automatically switched on when a battery is inserted.
1 Long press the power button. Wait until the lock screen is shown.
2 Swipe the icon in any direction to unlock the screen.
3 Wait for the handset to start.
Switch the handset off
1 Long press the power button.
2 Tap "Power off".
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4. Basics
3 Tap OK.

4.2 Wake and Unlock the Handset, or Lock and Put it to Sleep

The handset automatically turns to sleep after 1 minute (default), to save battery time. This setting can be configured in the handset, refer to 15.1.4 Sleep timeout on page 65. If the screen lock functionality is enabled (default) the handset will be locked automatically when entering sleep mode.
By default the lock screen shows the current time and date, but can also be set to show alerts, warnings, messages, and missed calls if lock screen widgets are enabled. Refer to
10.4 Lock Screen Notification on page 54 for information on how to use lock screen
notifications.
NOTE: Incoming calls can be answered, and the personal alarm button can be pressed while
the handset is locked. An emergency call can also be made while the screen is locked, depending on configuration. All alerts appear in the top display, even when the handset is in sleep mode. Refer to 7. Alerts on page 41 or 5. Calling on page 27 for details on how to handle alerts and calls.
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Wake/unlock the handset
To wake the handset from sleep mode, do the following:
1 Press the power or home button.
2 If needed, swipe the icon in any direction to unlock the screen.
NOTE: If set by the system administrator, a PIN or password might be needed to unlock the
handset.
Put to sleep/lock the handset
• Press the power button, or wait until the handset automatically turns to sleep.
TIP: When not using the handset, put it to sleep mode. This avoids unintentional display taps as it locks the screen.

4.3 Adjust the Volume

Adjust the volume by pressing the volume button (up or down), or by changing the volume in the Settings app. Refer to 15.2.1 Volumes on page 65.

4.4 Switch to Silent or Vibrator only mode

Ringtones and notification signals can be switched off by setting the handset to either Silent or Vibrator only mode. In Silent mode the vibrator is also switched off.
NOTE: The handset can be configured to not allow settings below a certain volume, refer to
the handset Configuration Manual for details.
To set the handset to Vibrator only/Silent mode, do one of the following:
• Make a long press on the volume down button. After the lowest volume level the handset enters Vibrator only mode, then Silent mode.
• Long press the power button, and tap for Vibrator only, or for Silent mode.
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• Decrease the volume in the Settings app, refer to 15.2.1 Volumes on page 65.
NOTE: Alerts and incoming messages are still indicated by the top display and colored LED
flashes, even if the handset is set to Silent mode.

4.5 Use the Touchscreen

The main handset display has a touchscreen with full support for standard Android gestures, like tap, drag, swipe, and pinch/stretch.
NOTE: Third-party apps may use additional gestures.
Tap
Tap (touch) the display with a finger to:
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• Open or select an item.
• Select, or clear a check box, or option.
• Place the cursor to enter text with the keyboard.
Tap and hold
Tap (touch) and hold the finger to the display to:
• Move an item.
• Show a menu.
• Enable selection mode, for example, to select several items from a list.
Double tap
Tap the display twice to:
• Zoom in and center on a block of content or an image. Double tap the display again to zoom in further.
• Zoom out (if already zoomed in).
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Drag
Some objects can be moved, for example apps, or unhandled alerts in the Alert view.
• Tap and hold, and drag the object to move it.
Swipe
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Swipe to answer a call, unlock or change view.
• Tap the display and at the same time, move the finger in any direction.
Flick
• Flick the display to quickly to scroll up or down a list. Stop scrolling by tapping the display.
Stretch and pinch
• Stretch the display to zoom in.
• Pinch the display to zoom out.
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4.6 Use the Keyboard

The handset uses the standard Android keyboard for text input. Third-party keyboards with additional functionality can be installed by the system administrator.
Enter text
• Tap an text entry field to display the keyboard.
• Tap individual letters to enter text.
• Use the word-prediction feature to write words faster.
• Tap and hold a letter to select an alternate character from the pop-up menu.
• Tap the "Shift", "123" or "+=$"-buttons to switch to uppercase, number, or special character entry modes.
Edit text
Do the following to edit a text:
1 Long tap the text to enter the text selection mode. The text editing tools appear in
the application bar, see Figure 1.
2 Drag the selection handles left or right to select more or less text.
3 Tap the respective icon in the application bar to "select all", "cut", "copy" or "paste"
text.
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Figure 1. The text editing tools in the application bar

4.7 Navigate the User Interface

The user interface on the handset provides functionality to access central functions such as alert handling, messaging, and launching apps. The handset user interface replaces the standard Android user interface, while still providing access to Android functionality.
The user interface is divided into three separate views.
Swipe left, or right to change between the different views, or tap in the upper left, or
, upper right corner.
• Alert view: Respond, and get complete information on alerts, see 4.7.1 Alert view on page 14.
• App view: View apps, see 4.7.2 App view on page 15.
• Conversation view: Send and receive messages, see 4.7.3 Conversation view on page 16.

4.7.1 Alert view

The Alert view is the default view in the user interface.
• Press the home button to return to the alert view.
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Figure 2. Alert view.
In the Alert view, alerts from external systems, such as patient monitors, and patient calls, are shown in order of in order of arrival. The highest prioritized and oldest alert that has not been handled is indicated in the top priority bar. A counter indicating the number of unhandled alerts is also shown here.
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Additional information, such as number of unread messages in the conversation view, and notifications from apps (such as missed phone calls) are shown in the upper left or right corner of the Alert view.
For information about how to work with alerts, refer to 7. Alerts on page 41.

4.7.2 App view

The App view shows all the installed apps on the handset. The app selection is system dependent and set by the system administrator, refer to 11. Apps on page 59.
Figure 3. App view.
• Swipe right or tap from the Alert view to show the App view.
• To launch an app, tap on the app.
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• Scroll the screen to show any additional apps.
• Press the home button while in an app, or in the App view, to return to the Alert view.
The app shortcut bar, visible in the top of the App view, is used to add shortcuts to often used apps. The app shortcut bar can contain up to five app shortcuts.
NOTE: App shortcuts may already be configured or locked by the system administrator.
Add an app shortcut
1 Tap and hold an app and drag it to the desired position in the app shortcut bar.
Remove an app shortcut
1 Tap and hold the app and drag it outside the app shortcut bar.

4.7.3 Conversation view

The Conversation view is used to receive and send messages to other handsets, refer to 8.
Messaging on page 47.
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Figure 4. Conversation view.
• Swipe left or tap from the Alert view to show the Conversation view.

4.8 Use apps

App navigation bar
When working with apps, the app navigation bar is shown on the bottom of the display. The buttons provide functionality to navigate in, or switch between apps.
Figure 5. App navigation bar.
• : Return to the previous screen within an app, or close the app.
• : Returns to the App view.
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• : Open a list of recently used apps. Tap to switch to an app. Remove an app by swiping left or right.

4.9 Battery level indication

NOTE: The battery life indication shown on the handset might not always be a reliable
measure of how much charge the battery has left, especially after exchanging batteries. Connect the handset to a charger to receive a more reliable measure, see
4.10 Charge the Handset Battery on page 17.
The battery level on the handset is shown through the following indications and warnings:
The "Full battery" icon is displayed in the status bar when the battery is fully charged.
The "Half battery" icon is displayed in the status bar when the battery has 50% of its charge left.
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The "Low battery" icon is displayed in the status bar, and a warning signal is given when the battery has 15% or lower of its charge left. In addition, the LED flashes orange, and the dialog window "Battery low! Charge now!" appears.
The "Empty battery" icon is displayed in the status bar when the battery has 5% or less charge left. In addition; a warning signal sounds every two minutes, the LED flashes red, and the dialog window "Battery empty! Shutting down!" appears.
During a call, only the corresponding battery warning signal notifies the user. The battery warning signal cannot be silenced during a call. When not in call, the battery warning signal can be silenced by pressing the volume down button.

4.10 Charge the Handset Battery

TIP: The handset is delivered with an approximately 50% battery charge, and doesn't need to be charged before use.
The handset has a rechargeable lithium-ion battery. To charge it, use either a Charging Rack, or a Micro USB cable. A Charging Rack is recommended for fastest and most reliable charging.
• For charging the handset in a Charging Rack, see 4.10.1 Charge the handset in a
Charging Rack on page 18.
• For charging the battery in a Battery Charging Rack, see 4.10.2 Charge the battery in a
Battery Charging Rack on page 18.
• For charging the handset with a Micro USB cable, see 4.10.3 Charge with a Micro USB
cable on page 18.
Battery and charging status is shown through different handset indications.
• The handset shows the current battery level in the status bar, and alerts when the battery level is low by displaying battery warnings, see 4.9 Battery level indication on page 17.
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• The status of a charging handset can be indicated through a special charging screen, or on the regular user interface, depending on the configuration, see 4.10.4 Charging
indication on page 19.

4.10.1 Charge the handset in a Charging Rack

TIP: The handset can be configured to clear all existing messages and alerts, be set to mute, or to automatically log out the user when placed in a Charging Rack. Refer to the handset
Configuration Manual.
Do the following to charge the handset in a Charging Rack:
1 Place the handset in a Charging Rack slot. The charging screen appears as soon as the
handset is correctly inserted, and shows the current charge level, refer to 4.10.4
Charging indication on page 19.
2 Allow the handset to charge fully. It takes approximately three and a half hours with
a fully depleted battery.
The handset is fully charged, and ready to use, when the charging screen shows 100%, and the top LED light is fixed green.
TIP: It is recommended to always charge the battery fully to extend the battery life, although no harm is made to the handset if removed from the Charging Rack before the battery has been 100% recharged.
3 To remove it from the Charging Rack, lean the handset forward slightly and pull.
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4.10.2 Charge the battery in a Battery Charging Rack

TIP: For instructions on how to remove and insert the handset battery, see 4.11 Change
Battery on page 20.
Do the following to charge the battery in a Battery Charging Rack:
1 Place the Battery Pack in one of the charging slots.
2 Slide the battery lock to the left.
The LED under the slot turns red when the battery is correctly inserted.
3 Allow the battery to fully charge. It takes approximately three hours with a fully
depleted battery.
The battery is fully charged, when the LED under the charging slot turns green.
TIP: It is recommended to always charge the battery fully to extend the battery life, although there's no harm made to the battery if removed from the Battery Charging Rack before fully charged (when the LED is still red).
4 Slide the battery lock to the right.
5 Remove the battery by lifting it up.
NOTE: The Battery Pack can be difficult to remove from the slot the first few times of usage.

4.10.3 Charge with a Micro USB cable

WARNING: It is strongly recommended to use the Micro USB cable together with the USB
NOTE: The handset must be switched on to use full charging speed when charging with a
Micro USB cable. Charging with a Micro USB cable is always slower than charging in a
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Power supply unit available from Ascom (Art.No. 660468, delivered with interchangeable plugs for EU, UK, USA/CA, and AU/NZ). To use a non-tested or budget USB charger could cause serious injury or death.
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Charging Rack. Some USB chargers are unsupported by the handset. If an unsupported charger is connected the text "Unsupported charger" appears on the top of the screen, and in the notification drawer.
Do the following to charge the handset with a Micro USB cable:
1 Carefully open the USB charging connector cover on the bottom of the handset.
2 Attach the Micro USB cable to the micro USB slot on the handset.
3 Assemble the Micro USB cable and the USB Power supply.
TIP: The Micro USB cable can be used separately to connect to a computer USB port (disassemble the Micro USB cable from the USB Power supply by pressing the button on the back of the USB Power supply, and pull). Note that the battery may drain instead of charge, if the handset is connected to a computer that's switched off, or is in sleep mode.
4 Connect the handset, using the assembled Micro USB cable, and USB Power supply, to
a power outlet.
5 Allow the handset to charge fully. It takes approximately four and a half hours with a
fully depleted battery.
6 Remove the handset from the Micro USB cable first, and close the USB charging
connector cover to ensure full protection against dust and splashing water (IP54).
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4.10.4 Charging indication

The handset can indicate charging differently depending on configuration and charging method. The default configuration is to show a special charging screen on the handset display while placed in a Charging Rack. This charging screen is not shown by default when charging with a USB cable.
When the handset battery has been fully charged, the top LED emits a fixed green light.
The charging screen
The battery charge level, owner ID/name, and number are shown on the handset while charging, if the charging screen is enabled. Missed calls, text messages, and unhandled alerts are shown as icons on the charging screen.
NOTE: The handset must be switched on to show the charging screen.
Figure 6. Charging screen while charging.
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