Ascom ASCOTEL OFFICE TERMINALS-FEATURES User Manual

Ascotel Office terminals by ascom

Function Overview

www.ascom.com/pbx 20321641en_ba_b0

Contents

What is this document about? . . . . . . . . . . . . . . . . . . . . . . . . 3

Using Supplementary Features for More Efficiency . . . . . . . 8

You Want a Convenient Way of Making a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8You Want to Use Functions in a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8You Are Away from Your Desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8You Are a Team Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8You Want to Use Your Phone Efficiently in Special Situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8You Are Using Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8You Are Using Your Phone as an Operator Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Personalizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Setting the Ringing Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Phone Book Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Management of the Abbreviated Dialling Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Configuring the Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Configuring Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Defining Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Configuring the Operator Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Configuring Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Configuring the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

*/# Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Terminal Model Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Reference to Other Documents . . . . . . . . . . . . . . . . . . . . . . 40

What is this document about?

Availability of Functions

Usually the most convenient way to activate the functions on your phone is to use the Foxkey. This applies in particular to phones with an integrated display whose Foxkey is assigned with a multitude of useful functions to suit every situation.

The following applies irrespective of whether a phone has a display or a corresponding Foxkey allocation: You can activate any of the functions supported by the system by using */# procedures on your phone. This also applies to all other commercially available ISDN and analogue telephones.

Information on All the Functions

Unlike the Operating Instructions the Functions Guide contains a description of all the functions supported by the system.

The following pages contain two overviews of these functions:

• Using Supplementary Features for More Efficiency

• Personalizing your Phone

These two overviews tell you which functions are provided by the system for each particular application. The functions are categorised according to application and are sorted according to importance.

Functions for Comfort Operation

You Want a Convenient Way of Making a Call.......................................... 8

Dialling by Name – Quickdial.............................................................................. 8

Dialling by Name................................................................................................8

Dialling with the Alpha Keyboard .......................................................................8

Dialling from the Call List ...................................................................................8

Dialling from the List of Answered Calls .............................................................8

Using Abbreviated Dialling ................................................................................. 8

Dialling with a Configurable Key – Number Key .................................................9

Dialling with a Configurable Hotkey ................................................................... 9

Dialling with the Notepad ..................................................................................9

Request Callback................................................................................................9

Sending/Cancelling a Callback Message .............................................................9

Answering Call Waiting....................................................................................11

Intruding on an Internal Subscriber................................................................... 12

Initiating an Announcement............................................................................. 12

Receiving an Announcement............................................................................ 12

You Want to Use Functions in a Call ........................................................... 8

Enquiry Call during an Active Call.....................................................................10

Brokering between an Enquiry Call Party and Your Call Partner ........................ 11

Transferring a Call Partner................................................................................ 11

Parking a Call Partner....................................................................................... 11

Setting up a Conference Call............................................................................11

Saving the Info Line onto the Notepad ............................................................. 12

You Are Away from Your Desk ................................................................... 8

Using the Absence Key.......................................................................................9

Diverting a Call ................................................................................................10

Forwarding a Call............................................................................................. 10

Leaving a Message ...........................................................................................16

Locking your Phone..........................................................................................16

Unlocking your Phone......................................................................................16

You Are a Team Member ............................................................................. 8

Using the Team Key ......................................................................................... 12

Calling a Team Partner.....................................................................................12

Substituting for a Team Partner........................................................................13

Initiating an Announcement to a Team Partner ................................................ 13

You Want to Use Your Phone Efficiently in Special Situations................. 8

Sending a Message ..........................................................................................15

Reading a Message ..........................................................................................15

Answering or Rejecting a Callback Message..................................................... 15

Picking up a Call ..............................................................................................15

Using the DTMF Mode ..................................................................................... 16

Functions for Comfort Operation

Unlocking the Phone for One Call.................................................................... 17

Paging an Internal Subscriber........................................................................... 17

Answering a Pager........................................................................................... 17

Answering a General Call ................................................................................ 17

Tracing Malicious Calls..................................................................................... 18

Switching Networks......................................................................................... 19

You Are Using Line Keys .............................................................................. 8

Answering a Call on a Line Key........................................................................ 13

Making a Call via a Line Key ............................................................................ 13

Parking a Call Partner on a Line key ................................................................. 13

Switching Active Lines ..................................................................................... 13

You Are Using Your Phone as an Operator Console ................................. 8

Answering a Call on the Personal Key .............................................................. 13

Answering a Call on a Line Key........................................................................ 14

Making a Call via the Personal Key................................................................... 14

Making a Call via a Line Key ............................................................................ 14

Parking a Call Partner on a Line Key................................................................. 14

Transferring an Exchange Line ......................................................................... 14

Activating a Substitution for the Operator Console .......................................... 14

Phoning with a Two-Company System............................................................. 15

Answering Calls to a Two-Company System .................................................... 15

Other Features .............................................................................................. 8

Logging into or out of a User Group ................................................................ 16

Using Appointment Reminder Calls.................................................................. 17

Deactivating Active Services ............................................................................. 18

Intruding in a Call............................................................................................ 18

Selecting a Cost Centre before a Call............................................................... 19

Transferring an Exchange Line ......................................................................... 19

Announcements for Waiting Callers................................................................. 19

Activating/Deactivating Functions by Remote Control ...................................... 20

Follow Me ....................................................................................................... 20

Control Relays ................................................................................................. 20

Do Not Disturb ................................................................................................ 20

Routing Calls and Functions via User Groups.................................................... 21

Taking Over a Call ........................................................................................... 21

Open Door ...................................................................................................... 21

Telephone Settings

Basic Settings .............................................................................................. 22

Setting the Display Contrast............................................................................. 22

Setting the Persistence of the Display Backlighting ...........................................22

Configuring the DTMF Mode ...........................................................................22

Setting the System Parameters on the phone ...................................................22

Selecting a Language .......................................................................................22

Setting the Volume during a Call......................................................................23

Using the Headset............................................................................................ 24

Changing the Code..........................................................................................24

Entering the Display Text for the Idle State ....................................................... 24

Selecting the Banner Page for the Idle State .....................................................24

Automatic Handsfree Mode .............................................................................25

Setting the Alpha Keyboard to Your Language................................................. 25

Setting the Ringing Properties .................................................................. 22

Setting the Ringing Properties on the Phone.....................................................23

Activating Vibra Call.........................................................................................23

Deactivating Vibra Call.....................................................................................23

Setting the Ringing Volume on the Phone while it is Ringing............................23

Setting the Ringing Properties on the Phone.....................................................24

Phone Book Management.......................................................................... 22

Creating a new Phone Book Entry .................................................................... 24

Editing a Phone Book Entry .............................................................................. 25

Management of the Abbreviated Dialling Memory ................................ 22

Creating or overwriting a new entry in the abbreviated dialling memory ..........25

Configuring the Keys.................................................................................. 22

Storing a Number under a Key – Number Key .................................................. 25

Storing a Function under a Key – Function Key................................................. 26

Storing a Team Partner under a Key – Team Key ..............................................26

Clearing a Key..................................................................................................27

Configuring Line Keys ................................................................................ 22

Setting the Response of a Line Key...................................................................26

Defining Functions...................................................................................... 22

Foxkey Function ............................................................................................... 25

Function Commands........................................................................................27

Configuring the Operator Console............................................................ 22

Configuring the Response of Line Keys.............................................................26

Setting the Number of Line Keys ...................................................................... 27

Configuring Phone Functions .................................................................... 22

Switching the Phone On...................................................................................22

Telephone Settings

Switching the Phone Off.................................................................................. 23

Logging your Phone On................................................................................... 28

Logging your Phone Off................................................................................... 28

Switching Systems for Your Phone................................................................... 28

Configuring your Phone for Call Answering..................................................... 28

Linking the Charging Contact to a Function..................................................... 28

Linking the Charging Contact to Direct Answering .......................................... 28

Twin Mode...................................................................................................... 29

Twin Comfort.................................................................................................. 29

Locking/Unlocking Your Phone's Keys.............................................................. 29

Activating/Deactivating the Key Confirmation Tone ......................................... 29

Activating/Deactivating Discreet Ringing on your Phone................................... 30

Configuring the System ............................................................................. 22

Overview of Settings Available with the "System Assistant"............................. 30

Using Supplementary Features for More Efficiency

Using Supplementary Fea tures for More Efficiency

The following sections explain the supplementary features provided by your phone for more efficient use.

You Want a Convenient Way of Making a CallYou Want to Use Functions in a CallYou Are Away from Your DeskYou Are a Team MemberYou Want to Use Your P hone Efficiently in Spe cial SituationsYou Are Using Line KeysYou Are Using Your Phone as an Operator ConsoleOther Features

Dialling by Name – Quickdial

You want to make a call by entering a name.

With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned several letters. A clever algorithm provides quick search results.

Requirement: The name and the corresponding phone number have to be stored on the phone or in the system.

The surname and first name have to be separated by a space, for example "no s" (6 6 # 7) for Noble Stephen. Use the #-key to enter spaces. Ask your system administrator whether you should start with the surname or the first name.

Dialling by Name

You want to make a call by entering a name.

The dialling-by-name function is provided specifically for this purpose. You can look up the name in the phone's or the system's phone book.

The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Use the #-key to enter spaces. Ask your system administrator whether you should start with the surname or the first name.

Dialling with the Alpha Keyboard

You have connected an Alpha keyboard to your phone and want to make a call by entering a name.

The Alpha keyboard is a convenient way to find a phone book entry. All you have to do is enter the first letter with the Alpha keyboard. Dialling by name is automatically activated.

The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Ask your system administrator whether you should start with the surname or the first name.

Dialling from the Call List

You want to call someone who has previously tried to reach you.

Your phone has automatically stored the person's phone number in the call list. You can now call the person back using the call list.

Dialling from the List of Answered Calls

You want to call back someone whose call you answered.

Your phone automatically stored the person's phone number on the list of answered calls. You can call the person back using the list of answered calls.

Using Abbreviated Dialling

You want to call someone stored in your abbreviated dialling memory.

You can call the person by simply pressing the corresponding digit key.

Using Supplementary Features for More Efficiency

Dialling with a Configurable Key – Number Key

You want to call someone whose phone number is stored under a configurable key.

You can dial the person by pressing the corresponding number key.

Dialling with a Configurable Hotkey

You want to call someone whose phone number is stored under a configurable hotkey.

Select the person by pressing the corresponding Foxkey in the hotkey menu.

Dialling with the Notepad

You have stored a someone's phone number on your electronic notepad and now want to call that person.

The Notepad contains a maximum of 10 entries.

Request Callback

You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external subscribers. Not all providers support this function.

If the called party is busy, you can request an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the called party's phone will start ringing.

If the called party does not answer, you can also request a callback. The called party will see a continuous visual reminder of your callback request.

Sending/Cancelling a Callback Message

You want to talk to a certain person. The person does not answer. You want to ask the person to call you back.

By activating a callback message, you can let the person know that you want him to call you back. The person can either answer or delete your callback message. You can also delete the callback message, i.e.

cancel the callback request.

Using the Absence Key

You want to leave your desk and set up your phone for your absence.

Your phone has an Absence key. It is factory set as a call diversion key. By simply pressing the Absence key you can activate a call diversion.

The Absence key can be configured as a function key or digit key. You need to press the Absence key and to hold it down for a moment to activate the configuration mode.

Using Supplementary Features for More Efficiency

Diverting a Call

You want to leave your desk. Calls for you are to be diverted to a different destination (e.g. phone or pager).

You can divert incoming calls to a different destination using call diversion.

If the other destination is a phone, you can then only be reached on your number from that phone.

You can also:

• Deactivate an existing call diversion

• Protect against a new call diversion to your phone this does not, however, deactivate existing call di- versions to your phone -– you can, of course, once again deactivate this protection

• Activate or deactivate a call diversion to the phone number last configured (not possible with remote

control)

• Activate or deactivate a call diversion to a phone number configured in the system

• Activate or deactivate a call diversion to a standard message

• Activate or deactivate a call diversion to a pager or to a general bell

• Activate or deactivate a call diversion that only divert calls when your phone is busy

• Activate a call diversion to the phone number last configured that only diverts calls if your phone is busy

(not possible with remote control)

• Carry out all these settings by remote control, unless indicated otherwise

Forwarding a Call

You want calls that you receive on your phone to be forwarded to another destination.

Both your own phone and the other destination will then start ringing. The system configuration determines whether or not there is a ringing delay at the other destination. Whoever goes off-hook first, answers the call. Depending on the system configuration, call forwarding can also be activated when your phone is busy.

You can also:

• Deactivate an existing call forwarding

• Protect against a new call forwarding to your phone this does not, however, deactivate existing call forwarding operations to your phone – you can, of course, once again deactivate this protection

• Activate or deactivate call forwarding to the phone number last configured (not possible with remote

control)

• Activate or deactivate call forwarding to a phone number configured in the system

• Activate or deactivate call forwarding to a pager or to a general bell

• Carry out all these settings by remote control, unless indicated otherwise

Enquiry Call during an Active Call

You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner.

With the enquiry call function you can call someone else in the middle of a call and put your original call partner on hold. You can make enquiry calls to both internal and external subscribers.

Using Supplementary Features for More Efficiency

Brokering between an Enquiry Call Party and Your Call Partner

You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two.

In an enquiry call you can use the brokering party and the party on hold. Brokering is possible with both internal and external subscribers. You can also broker between conference parties as a group and an enquiry call party.

function to switch back and forth between an enquiry call

Transferring a Call Partner

You want to put your call partner through to someone else.

With the enquiry call function you can connect your call partner with someone else. You can connect internal external subscribers with one another.

Parking a Call Partner

You want to put your call partner on hold without using a phone channel as a result.

You can park your call partner both locally and centrally. A locally parked call party can only be retrieved by the phone that originally parked the call. Local parking is possible only with the Foxkey menu.

With central parking your call partner is parked on the system's parking position and can be retrieved from any phone. Central parking can only be used with */# Procedure *76.

Setting up a Conference Call

You are in a call and have a call party on hold at the same time. You want to include the party on hold in the conversation and hold a conference call.

With the conference function you can include a call party on hold in the current conversation. From the conference call you can initiate an enquiry call to someone else. You can broker between the conference parties as a group and the enquiry call party.

Depending on the system, a conference call can consist of up to 6 conference participants. You can hold a conference call with internal and external subscribers.

You can also:

• Connect yourself and other subscribers into a conference call from the idle state

• Connect subscribers into a current conference call

• End a current conference

• Exclude all internal subscribers from a current conference

• Activate a conference with set subscribers from the idle state using a conference number

Answering Call Waiting

You are in a call and hear the call waiting tone. Someone is urgently trying to reach you.

You can either answer or reject the call.

On certain phones you can protect yourself against call waiting by using the "lokking" function.

1) Depending on the type of system, this function is called "brokering" or "2nd call"

Using Supplementary Features for More Efficiency

Intruding on an Internal Subscriber

You want to talk to an internal subscriber. However, the person is busy.

As a result of your call waiting, the person hears a call waiting tone and your phone number or name appears on his display. The person can either answer or reject your call.

Initiating an Announcement

You want to address internal subscribers directly via their loudspeaker, if available, without waiting for a reply (like an an intercom system).

You can initiate an announcement to the selected subscribers, provided your system administrator has enabled your phone accordingly.

Receiving an Announcement

After an attention tone you will be addressed via your loudspeaker.

You can listen to the announcement or stop it.

On certain phones you can protect yourself against an announcement by using the "locking" function.

Saving the Info Line onto the Notepad

In a call you want to save the entry on the info line. This may be the phone number of your call partner or a phone number you entered during the conversation.

With the Notepad key you can save the info line entry onto the Notepad without interrupting the conversation.

Using the Team Key

You and your team partners want to be reachable at all times as a team and be able to communicate with one another as quickly as possible.

By pressing a single key you can call a team partner or answer a call for anyone in the team.

When a team partner receives or makes a call, the LED on your Team key is activated, acting as a busy display. It flashes when the team partner receives a call. It remains lit while he is in a call.

A red LED signals an external call, a yellow LED an internal call.

Calling a Team Partner

You want to call a team partner as quickly as possible.

Requirement: You have configured a configurable key as a Team key and stored the team partner's phone number under it.

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