Aruba AP11 Service Manual

Aruba Instant On

User Guide

Open Source Code

This product includes code licensed under the GNU General Public License, the GNU Lesser General Public License, and/or certain other open source licenses. A complete machine-readable copy of the source code corresponding to such code is available upon request. This offer is valid to anyone in receipt of this information and shall expire three years following the date of the final distribution of this product version by Hewlett Packard Enterprise Company. To obtain such source code, send a check or money order in the amount of US $10.00 to:

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2 | Flare Template | Reference Guide

Contents 3

ArubaInstant On Solution 4

Key Features 4

Supported Devices 4

Provisioning your Aruba Instant On Devices 5

Downloading the Mobile App 5

Setting up your network 5

Accessing ArubaInstant On Application 6

Discovering Available Devices 9

Managing Sites Remotely 10

ArubaInstant On User Interface 11

Site management 15

About 18

Configuring and using ArubaInstant On Application 19

Monitoring Site Health 19

Configuring Networks 24

Employee Network 25

Modifying the Employee Network Name and Password 26

Statistics 26

Schedule 27

Guest Network 28

Analyzing Application Usage 31

Managing Clients 35

Managing AP Firmware Upgrades 38

Managing Your Account 40

Troubleshooting 42

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ArubaInstant On Solution

The Instant On Solution is a simple, fast, and secure solution designed for small business networks. The Instant On Solution is affordable to own and easy-to-use. The Instant On Solution is ideal for the businesses with simple technology requirements and setups that do not have IT staff. Instant On offers the very latest Wi-Fi technology so that your business can have fast experience even in a busy office or store.

Instant On mobile app and web application in the Instant On Solution suite enables provisioning, monitoring, and managing your networks. Instant On offers the following benefits:

n Mobile app and web application based quick setup and faster network bring-up

n Ease of use and right-sized feature set

n Simple statistics to view the network health and usage

n Remote monitoring capabilities

n Simple troubleshooting

Key Features

The key features introduced as part of the ArubaInstant On app are:

n Monitoring Site Health

n Configuring Networks

n Analyzing Application Usage

n Managing Clients

n Managing Sites Remotely

Supported Devices

ArubaInstant On currently supports the following APs:

l AP 11

l AP11D

l AP12

l AP15

l AP17

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Provisioning your Aruba Instant On Devices

This chapter describes the following procedures:

n Downloading the Mobile App

n Setting up your network

n Accessing ArubaInstant On Application

n Discovering Available Devices

n Managing Sites Remotely

Downloading the Mobile App

The ArubaInstant On mobile app enables you to provision, manage, and monitor your network on the go.

To start using the Instant On mobile app, perform the following actions:

1. Download the app on your smartphone

n To install the app on iPhone, go to Apple App Store and search for ArubaInstant On.

n To install the app on Android phones, go to Google Play Store and search for Aruba Instant On.

2. Launch the Instant On application and follow the on-screen instructions to complete the setup.

Alternatively, you may choose to complete the setup on a web browser using the Instant On web application. For more information, see Accessing ArubaInstant On Application.

Setting up your network

The Instant On Solution requires you to connect the Aruba Instant On access point (AP) to your wired network that provides internet connectivity.

Pre-Requisites

Before you begin to provision your Instant On AP, ensure that the following pre-requisites are adhered to:

n A stable internet connection.

n A switch that is connected to the Internet gateway or modem.

n A DHCPserver that should be available to provide IPaddresses to the clients connecting to the Wi-Fi

network. The DHCP server may be offered by the switch or the internet gateway..

n Ports 80, 443, and 123 should not be blocked by a firewall.

n The Instant On APs must be powered on and have access to the internet.

Provision the Instant On Network

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To provision your network, follow these steps:

Table 1: Instant On Network Provisioning

SL No

1. Power on the ArubaInstant On AP using

2. Verify the LED indicators. If the AP is

3. Download the mobile app on your Android

Steps

the power adapter or using a Power over Ethernet (PoE) port on a PoE capable switch. Ensure that the AP is connected to your network using an ethernet cable (included in the box).

successfully connected to your provisioning network and is ready for you to configure, the LED indicator starts blinking alternatively between green and amber.

or iOS device. For more information, see Downloading the Mobile App. As an alternative, you may choose to configure the Instant On AP using the web application. For more information, seeAccessing ArubaInstant On Application.

Illustration

4. Launch the Instant On application, follow the on-screen instructions to complete the setup.

Accessing ArubaInstant On Application

Ensure that your system meets the following device OS and browser requirements to access the Instant On mobile app or web application.

Mobile OSRequirements

The following mobile OS versions support the ArubaInstant On mobile app:

n Android 7 or later versions

n iOS 11 or later versions

Browser Requirements

The following versions of the web browsers support the Instant On web application:

n Google Chrome

n Mozilla Firefox

6 | Provisioning your Aruba Instant On Devices Aruba Instant On | Release Notes

n Microsoft Edge

n Apple Safari

Create an Instant On Account

Follow these steps to create an Instant On account:

1. Launch the Instant On mobile app or web application.

2. Click Create an account to create a new Instant On account.

3. Enter an email ID in the Email field. The email ID should not be associated with another Instant On account.

4. Enter a password for the account in the Password field.

5. Select the End User License Agreement and Data Privacy Policy and Security Agreement checkbox.

6. Click Create Account.

7. A verification email is sent to your email account. Follow the instructions in the email to activate your Instant On account.

NOTE: The email notification with the verification link could sometimes end up in the junk email folder instead of your inbox.

8. Once the above task is complete, click Continue on the mobile app or web application. You have now successfully registered an Instant On account.

You can use the same account credentials to sign in to the mobile app, web application, community site, and support site.

Logging in to Instant On

To log in to the Instant On application, launch the ArubaInstant On mobile app or web application.

In the Mobile app

If you are signing in for the first time, enter the registered email ID and password in the Email and Password boxes respectively, and then click Review. For all future logins, the Instant On app stores the credentials and attempts to validate them every time the app is launched. Hence, for all future logins, the Instant On mobile app or web application displays the home page directly.

In the Web Application

1. Open a browser.

2. Type https://portal.arubainstanton.com in the address bar and press the Enter key.

3. If you are signing in for the first time, enter the registered email ID and password in the Email and Password boxes respectively, and then click Sign In. For all future logins, the credentials are saved based on the web browser settings.

NOTE: The home page is displayed based on the number of sites associated with your account. For multiple sites associated with your account, you have the option to choose a site from the list before you are taken to the respective home page.

Follow the onscreen instructions to complete the access point setup, if the Instant On mobile app or web interface is launched for the first time.

Resetting Your Account Password

To reset your Instant On login password, follow these steps:

1. Click Forgot your password? on the login screen.

2. Enter the email address associated with your ArubaInstant On account in the space provided.

3. Click Reset password. The instructions to create a new password will be sent to your email address.

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4. Open the link provided in the email. The change password page is displayed.

5. To change the password of your Instant On account, confirm your email address and enter a new password.

6. Click Change Password. An acknowledgment message that your password has been changed successfully is displayed on the screen.

NOTE: The email notification with the Reset password link may sometimes end up in the junk email folder instead of your inbox.

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Discovering Available Devices

Once the initial setup for your network is complete and you have created an Instant On account, you can begin to add the available devices in your network. Thereare multiple ways to add an Instant On AP to a site.

n BLEScanning—The Instant On mobile app or web application scans for nearby devices through BLE and

displays the discovered APs on the screen. Tap or Click the Add devices button to add the discovered devices to the site or Search again if there are more devices to be displayed.

n Serial Number—If the BLE scanning fails to discover any devices in the vicinity, you can choose to add

devices to your network by entering their serial number. Enter the serial number information located at the back of your Instant On AP and click Add device.

n Barcode Scanning—As an alternative to manually entering the serial number to add devices, tap the

barcode scan icon on the mobile app and scan the barcode at the back of your Instant On AP.

Multiple Sites

When you login to the ArubaInstant On mobile app or web application using your administrator account credentials, the My Sites page is displayed if multiple ArubaInstant On sites are registered to your account. To view or manage the settings of a particular site, click on any of the registered sites listed on this page.

Account Management

To navigate to the Account Management page:

1. Tap the (M) icon in the homepage of the Instant On mobile app or web application.

2. Select Account Management from the list to view the account settings. For more information, refer to Managing Your Account.

Setup a new site

The Instant On application prompts you to set up a new site when you sign on to the app for the first time. The site must have atleast one network which would be used as the main network. You can configure up to a maximum of 8 networks in a site.

1. To register a new Instant On site to your account:

n In the mobile app—Tap the advanced menu ( ) icon and select Setup a new site from the

menu. You will be redirected to the initial setup page.

n In the web application—Click the Settings ( ) icon and select Setup a new site from the drop-

down list. You will be redirected to the initial setup page.

2. Follow the instructions given in Setting up your network to add a new Instant On site.

3. If you already have more than one site configured, and would like to setup a new site under your registered account:

n In the mobile app—Tap the advanced menu ( ) icon in the My Sites screen.

n In the web application—Click the Setup a new site tab in the page header.

Sign Out

Click on this field to sign out from your ArubaInstant On account.

Help & Support

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Takes you to the Contact support page. Following are the available technical support options:

n Help center—Opens the ArubaInstant On documentation portal. For more information, see

https://www.ArubaInstantOn.com/docs.

n Support center—Opens the Aruba Instant On Support Portal, which provides information on warranty

and support policy for the product you selected and also the chat and on-call technical support. For more information, see https://community.arubainstanton.com/t5/Support/ct-p/Support.

Upon instruction by a support personnel, you may also send a diagnostic report from your registered device by entering the support code in the Support resources field, provided to you by the on-call technical support representative.

Managing Sites Remotely

Remote access allows you to configure, monitor, and troubleshoot ArubaInstant On deployments in remote sites.

n When an Instant On site is deployed and configured, it establishes a connection to the Instant On cloud,

which allows you to access and manage sites remotely. The site information and account credentials associated with the site are registered and stored in the cloud. After the Instant On site is registered, it can be accessed and managed remotely through the Instant On application.

NOTE: The remote site must have access to the Internet in order to connect to the Instant On cloud. If the site loses Internet connectivity and fails to establish a connection to the cloud, you will not be able to access the site remotely.

n When you log in to the Instant On application, the complete list of sites associated with your account is

displayed. Select a site from the list for which you want to initiate a remote access session. When the remote access session is established, you can begin managing the site remotely.

NOTE: The list of sites is only displayed if your account is associated with multiple sites. If your account is only associated with one site, the Instant On application connects directly to that site.

Username and Password Management

You can change your account username or password at any point in time remotely. The Instant On application automatically communicates with the Instant On cloud to update the credentials for all sites associated with the account.

10 | Provisioning your Aruba Instant On Devices Aruba Instant On | Release Notes

ArubaInstant On User Interface

The ArubaInstant On user interface allows you to create, modify, and monitor network components from a central location. The user interface is designed to offer ease-of-use through an intuitive layout and simple navigation model.

The Instant On user interface comprises a header and the Instant On modules.

Figure 1 Web Application User Interface Overview

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Figure 2 Mobile App User Interface Overview

Configuring Menu Items in the Header

The header includes the following menu items:

Table 2:

Header Content Description

Alert Notification ( )

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Menu Items in the Header

Displays the alerts that are triggered by the system when unusual activity is observed on the network. See Alerts for more information.

Mobile App

No Yes

Web Application

Table 2: Menu Items in the Header

Header Content Description

Settings menu icon (for desktop ) or advanced menu icon (for mobile )

Displays the site name and provides menu options to administer your account and the sites associated with it.

Help & Support—Leads you to the Contact support page. Following are the available technical support options:

n Help center—Opens the ArubaInstant On

documentation portal. For more information, see

https://www.ArubaInstantOn.com/docs.

n Support center—Opens the Aruba Instant On

Support Portal, which provides information on warranty and support policy for the product you selected and also the on-call technical support. For more information, see

https://community.arubainstanton.com/t5/Support/ct-

p/Support.

Additionally, you may also send a diagnostic report from your registered device by entering the support code in the Support resources field, provided to you by the oncall technical support representative

Site management—Allows you to modify various account settings, including time zone and notifications. For more information, see Site management.

Mobile App

Yes Yes

Yes No

Yes Yes

Web Application

Add a new device—Opens the Extend my network page

and allows you to add a new device. For more information, see Extending your Network.

Connect to another site—Allows you to connect to another Instant On account. After clicking Connect to another site, you are logged out of your account and automatically redirected to the ArubaInstant On login page. Enter the registered email IDand password to access the respective ArubaInstant On. If you have multiples sites configured under the same administrator account, you will be redirected to the My Sites page from where you can select one of the listed sites.

Setup a new site—Allows you to setup a new ArubaInstant On site. For more information, see Setting up your network.

About—Displays the software image version and the mobile app version that is currently installed on the ArubaInstant On site. See About for more details.

Technical Support—Following are the available technical support options:

n Support Resources—Allows you to generate a

support IDby clicking on the Generate Support ID

tab. The IDis then shared with Aruba Support

personnel to run a diagnosis on your device.

n Reset to Factory Defaults—Reset all devices

within your Instant On site to factory defaults by

clicking on the Reset tab.

Yes Yes

Yes No

No Yes

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