Arescom ND1760 User Manual

NetDSL 1700 Series Router

Get Started User’s Guide

Version 5.2

http://www.arescom.com

Published May 2001

Copyright

© Copyright 2001 ARESCOM, Inc. All rights reserved. No part of this
documentation or software may be reproduced or distributed in any
form without prior written permission from ARESCOM, Inc.

ARESCOM, Inc. has the right to make revisions and to change the
contents of this document without any obligation to provide prior
notice of such revisions and changes.

ARESCOM, Inc. provides this documentation without any kind of
warranty, either expressed or implied, including but not limited to the
implied warranties of merchantability and fitness for a specific
purpose. ARESCOM has the right to make improvements or changes
in the product(s) and/or software(s) described in this documentation.

Address inquiries to: ARESCOM, Inc.

3541 Gateway Blvd.
Fremont, CA 94538

Customer service: [phone]

Fax: [phone]

E-mail: [e-mail]

Trademark

ARESCOM, ARESCOM NetDSL are trademarks of ARESCOM, Inc.
Microsoft and Windows 95OSR2/98/2000/NT/Me are registered
trademarks of Microsoft Corporation. Pentium is a registered
trademark of Intel Corporation. All other trademarks and registered
trademarks belong to their respective companies.

BEFORE YOU BEGIN

1. BEFORE YOU BEGIN

Table of Content

• BEFORE YOU BEGIN

• HARDWARE INSTALLATION

• SOFTWARE INSTALLATION & CONFIGURATION

• CONFIGURING YOUR ROUTER

• TROUBLESHOOTING

• UNDERSTANDING CONFIGURATION PARAMETERS

• ETHERNET CABLE PINOUT

• WARRANTY INFORMATION

• FCC INFORMATION

Welcome to the Arescom Family...

The ARESCOM ADSL NetDSL™ 1700 Series Wireless LAN router is
an integrated device that not only allows multiple workstations to
share a high-speed DSL connection but also enjoy seamless
connectivity in your home or office environment. In addition to fast
Internet access and advanced routing technologies, the NetDSL 1700
router incorporates extensive management tools that facilitate
network access and simply router configuration.

This purpose of this guide is to help you ease through the installation
process by providing simple step-by-step instructions in setting up
your NetDSL.

Package Includes

• An Arescom NetDSL ADSL 1700 router

• An AC-to-DC power adapter and cord set

• RJ-45 to RJ-45 straight-through Ethernet cable (7ft)

• RJ-11 to RJ-11 ADSL telephone cable (7ft)

• Get Started User’s Guide

• CD-ROM (contains Arescom Installation software and Software
User’s Guide)

BEFORE YOU BEGIN

1

BEFORE YOU BEGIN

Diagram of the NetDSL

Front Panel Interface

Figure 1. Front Panel Interface

PWR (Power)

A PWR LED is ON when power is supplied to the NetDSL unit.

DIAG (Diagnostic)

The DIAG LED indicates the NetDSL router has been successfully
booted up and the software is functional. When NetDSL is powered
on, the orange DIAG LED flashes while the router is booting up. After
10 to 15 seconds, the DIAG LED stops flashing and remains off.

DSL

The DSL LED displays the DSL connection between the NetDSL and
the remote DSL network. The green DSL LED flashes slowly when
the DSL line is trying to connect. The LED remains solid if the DSL
line is trained and ready between the PC and the router. A solid green
LED indicates data activity between your PC and the router.

ETHERNET

The ETHERNET LED displays the Ethernet connection between the
NetDSL and the Ethernet network. The green ETHERNET LED
flashes slowly when the Ethernet line is being trained. The LED
remains solid if the Ethernet line between the PC and the router
successfully connects. A flashing LED indicates data activity between
your PC and the router. If the data traffic is heavy, the frequency of
the flashing green LED becomes higher and will appear solid.

WLAN

The WLAN LED displays the connection between the NetDSL and
the wireless LAN network. The green WLAN LED flashes slowly
when the wireless LAN is trying to connect. The LED remains solid if
the wireless LAN between the PC and the router successfully
connects. A flashing LED indicates data activity between your PC and
the router. If the data traffic is heavy, the frequency of the flashing
green LED becomes higher and will appear solid.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

BEFORE YOU BEGIN

Back Panel Interface

Figure 2. Back Panel Interface

POWER

The power interface connects to the power adapter.

On/Off

Select the On/Off switch to turn the NetDSL on or off.

ETHERNET

The Ethernet interface connects the NetDSL to a 10BaseT network.

DSL

The ADSL interface connects the NetDSL to an ADSL line.

Minimum System Requirements

•ADSL line

• 10BaseT Ethernet interface or Wireless LAN interface

• CD-ROM drive

NetDSL gives you the option of configuring the router using the
Arescom NetDSL Manager. The system requirements are listed
below:

Using the NetDSL Manager:

• Ethernet card or WLAN PC card

• PC* with at least a 486 microprocessor (Pentium
recommended)

• At least 4 MB of space available on the hard disk drive

•Microsoft
Systems

* You may configure the NetDSL from any PC attached to the

Local Area Network (LAN) with the requirements listed above.

®

Windows® 95OSR2/98/2000/Me/NT Operating

BEFORE YOU BEGIN

®

3

BEFORE YOU BEGIN

Internet Service

Many Internet Service Providers (ISPs) offer different types of Internet
access accounts. Typically, you will have the option to choose either a
Single User or a Multiple User account. NetDSL routers are
compatible with both types of accounts. With a Single User account,
which is the same as terminal adapter or digital modem account, the
Network Address Translation (NAT) option should be selected during
the configuration of your NetDSL router. If you ordered a Multiple
User account from your ISP, they will assign a specific IP Address for
your router and a range of IP Addresses for your network. You will
need this information when you configure the NetDSL router. If you
order a Multiple User account, then the NAT option should not be
selected.

Information You Will Need

To configure your router, you will need to receive information from
your ISP and the remote network to which you connect, such as an
Internet Service Provider (ISP) or a company server. Consult the
sections below for a detailed list of information on utilizing the
Ethernet interface and ADSL interface. If you are unfamiliar with any
of the terms listed, please see Section A: UNDERSTANDING

CONFIGURATION PARAMETERS.

Utilizing the Ethernet Interface

The following information should be obtained from your ISP or
company server:

• IP Address

• Subnet Mask

• Gateway IP Address

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NetDSL 1700 Version 5.2 Get Started User’s Guide

BEFORE YOU BEGIN

Utilizing the ADSL Interface

The following information related to your ADSL connection should be
obtained from your ISP or a company server:

•VPI

•VCI

• PPP User name & Password (Only if encapsulation mode is
PPP)

• DNS Address

• ADSL Line mode

• Encapsulation type

BEFORE YOU BEGIN

5

HARDWARE INSTALLATION

2. HARDWARE INSTALLATION

CAUTION!!! Turn off all electronic devices, including your personal

computer, before you begin to connect and disconnect cables.

Setup Instructions

• Choose a location for the NetDSL close to a power outlet and
nearby telephone outlet. Preferably, select a convenient
location that does not experience too much foot traffic and is
away from sunlight.

• Choose a level surface for the NetDSL – such as a desktop,
shelf, or table.

• Place the NetDSL on the predetermined surface, so you can
see the back panel.

Connect to the Ethernet

10BaseT Interface Connection

Step 1. Locate your Ethernet cable (included).

Step 2. Attach the Ethernet cable to the Ethernet interface

of your NetDSL.

Step 3. Plug in the loose end of the Ethernet cable to your Ethernet

network.

Option 1. Attach the included Ethernet cable to the Ethernet

port on a PC.

Option 2. Attach the included Ethernet cable to the uplink

port on a hub. If the uplink port is unavailable, then
you can use a crossover Ethernet cable (Not
included) and attach it to the non-uplink ports on a
hub.

Step 4. The LAN Link LED on the front panel should be lit green to

indicate a valid Ethernet connection. If the LAN Link LED is not lit,
then repeat steps 1 through 3.

NOTE: See Section B “ETHERNET CABLE PINOUT” for further

information about the differences between a straight-through and a
crossover Ethernet cable.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

HARDWARE INSTALLATION

Connect to the ADSL Line

Step 1. Plug one of the connector ends of the ADSL phone

cable (included) in the DSL interface of the NetDSL.

Step 2. Connect the other connector end of the ADSL

phone cable to the telephone outlet on the wall.

Connect to the Power Adapter

Step 1. Plug the power adapter in the power interface of

the NetDSL.

Step 2. Connect one end of the power cord to the power

adapter, and insert the other end of the power
cord to the power outlet on the wall.

Step 3. Switch your NetDSL to ON.

HARDWARE INSTALLATION

7

SOFTWARE INSTALLATION & CONFIGURATION

3. SOFTWARE INSTALLATION
& CONFIGURATION

To gain high-speed and shared access to another Local Area
Network (LAN) or the Wide Area Network (WAN), your LAN needs to
be configured for the NetDSL router. You must install a network
protocol on each workstation on your LAN so they can communicate
with the NetDSL router. The NetDSL router requires the TCP/IP

network protocol. The TCP/IP Properties window in Windows
95OSR2/98/2000/Me/NT connects the workstation’s Ethernet
information to the network’s protocol data. Make sure that each PC
on your LAN has TCP/IP available. To ensure smooth setup, you
should install the TCP/IP network protocol on the network PCs

before you install the NetDSL.

NOTE: To ensure that your NetDSL will assign an IP address to your

PCs, if you set them to obtain IP addresses automatically, we have
already configured your NetDSL prior to shipping.
The NetDSL is configured with a default IP address of 192.168.1.1 and
subnet mask of 255.255.255.0. NetDSL’s DHCP server is enabled with
IP pool addresses starting from 192.168.1.2.

®

Detecting TCP/IP in Windows® 95OSR2/98/Me

Step 1. Click on Start -> Settings ->

Control Panel.

Step 2. Double-click on the Network

icon.

Step 3. Click the Configuration tab.

A. If you see TCP/IP listed

under Network
Components, you already

have TCP/IP on your
Windows 95OSR2/98/Me.
Proceed to the section
titled “Configuring TCP/IP

in Windows® 95OSR2/98/
Me”.

B. If you do not see TCP/IP

listed under Network Components, you do not have TCP/IP
on your Windows 95OSR2/98/Me. Proceed to “Installing

TCP/IP in Windows® 95OSR2/98/Me” in the next section.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

SOFTWARE INSTALLATION & CONFIGURATION

Installing TCP/IP in Windows® 95OSR2/98/Me

Step 1. From the Configuration

tab, click Add.

Step 2. Select Protocol and

click Add.

Step 3. Choose Microsoft ->

TCP/IP and click OK.

Step 4. Check to see if TCP/IP is

listed under Network
Components.

A. If you do not see

TCP/IP listed under
Network
Components, you
have not installed
TCP/IP. Repeat
steps 1 - 4.

B. If you see TCP/IP listed under Network Components, you

already have TCP/IP on your Windows 95OSR2/98/Me.
Proceed to the section titled “Configuring TCP/IP in

Windows® 95OSR2/98/Me”.

SOFTWARE INSTALLATION & CONFIGURATION

9

SOFTWARE INSTALLATION & CONFIGURATION

Configuring TCP/IP in Windows® 95OSR2/98/Me

Step 1. From the Configuration tab, select TCP/IP -> XXXX Ethernet

Adapters (“XXXX” is the maker of your Ethernet card) listed
under Network Components and click Properties.

Step 2. Select the IP Address tab.

You now have the option of using
either dynamic or static IP
addressing.

To enable dynamic IP
addressing:

Step 1. Click the radio button next to

Obtain an IP Address
automatically.

OPTIONAL: Click the DNS Configuration tab and select Disable DNS. If

you previously entered any parameters, clear all pre-existing settings.*

Step 2. Select the Gateway tab.

Step 3. Click Remove to clear all

pre-existing settings.

Step 4. Click OK to exit TCP/IP

Properties window.

Step 5. Click OK to exit the Network

window.

Step 6. If prompted to restart

Windows 95OSR2/98/Me,
click Yes. If you are not
prompted to restart Windows
95OSR2/98/Me, do so
manually. Proceed to the
next section titled
“CONFIGURING YOUR

ROUTER.”

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NetDSL 1700 Version 5.2 Get Started User’s Guide

SOFTWARE INSTALLATION & CONFIGURATION

* If specifically required by your ISP, you may need to enter DNS

information.

To enable static IP addressing:

Step 1. Click the radio button next to Specify an IP Address.

Step 2. Enter the IP Address and Subnet Mask (for your PC).

Step 3. Click the Gateway tab.

Step 4. Type in your Gateway IP Address (the IP address for the

NetDSL) from your ISP and click Add.

Step 5. Click the DNS

Configuration tab. Enter the
Host and Domain names,
and DNS Service Search
Order (for your LAN) and
click Add.

Step 6. Click OK to exit TCP/IP

Properties window.

Step 7. Click OK to exit Network.

Step 8. If prompted to restart

Windows 95OSR2/98/Me,
click Yes. If you are not
prompted to restart Windows
95OSR2/98/Me, please do
so manually. Proceed to the
next section titled
“CONFIGURING YOUR ROUTER.”

SOFTWARE INSTALLATION & CONFIGURATION

11

SOFTWARE INSTALLATION & CONFIGURATION

Detecting TCP/IP in Windows® 2000

Step 1. Click on Start -> Settings ->

Control Panel.

Step 2. Double-click Network and

Dial-up Connections.

Step 3. Double-click Local Area

Connection. In the Local
Area Connection Status

window, click on the
Properties button.

Step 4. In the Local Area

Connection Properties

window:

A. If you see the Internet

Protocol (TCP/IP) listed,

you already have TCP/IP on your Windows 2000. Proceed to
the section titled “Configuring TCP/IP in Windows® 2000”.

B. If you do not see Internet Protocol (TCP/IP), you do not have

TCP/IP on your Windows 2000. Proceed to the next section,
“Installing TCP/IP in Windows® 2000.”

Installing TCP/IP in Windows® 2000

Step 1. From the General tab click Install.

Step 2. In the Select Network Component Type window, select

Protocol and click Add.

Step 3. Choose Internet Protocol (TCP/IP) from the Network Protocol

list box, then click OK.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

SOFTWARE INSTALLATION & CONFIGURATION

Step 4. Check to see if

Internet Protocol
(TCP/IP) is listed

under Network
Components.

A. If you do not see

TCP/IP listed
under Network
Components, you
have not installed
TCP/IP. Repeat
steps 1 - 4.

B. If you see TCP/IP listed under Network Components, you

already have TCP/IP on your Windows 2000. Proceed to the
section titled “Configuring TCP/IP in Windows® 2000”.

Configuring TCP/IP in Windows® 2000

Step 1. From the General tab in the Local Area Connection Properties

window, select Internet Protocol (TCP/IP) listed under Network
Components and click Properties.

To enable dynamic IP addressing:

Step 1. Click the radio button next

to Obtain an IP Address
automatically.

OPTIONAL: You can either click
Obtain DNS server address
automatically or Use the
following DNS server addresses
options. If you choose the Use the
following DNS server addresses

option, then you need to enter the

Preferred and Alternate DNS
server IP addresses.

Step 2. Click OK to exit the

Internet Protocol (TCP/IP) Properties window. Proceed to the
next section titled “CONFIGURING YOUR ROUTER.”

SOFTWARE INSTALLATION & CONFIGURATION

13

SOFTWARE INSTALLATION & CONFIGURATION

To enable static IP addressing:

Step 1. Click Use the following

IP Address and then
enter the IP Address,

Subnet Mask, and
Default gateway.

Step 2. Enter the Preferred and

Alternate DNS server IP

addresses.

Step 3. Click OK to exit the

Internet Protocol (TCP/IP)
Properties window.
Proceed to the next
section titled
“CONFIGURING YOUR

ROUTER.”

Detecting TCP/IP in Windows® NT

Step 1. Click on Start -> Settings -

> Control Panel.

Step 2. Double-click Network.

Step 3. Click the Protocols tab.

A. If you see TCP/IP listed

under Network
Protocols, you already
have TCP/IP on your
Windows NT. Proceed
to the section titled
“Configuring TCP/IP in

Windows® NT”.

B. If you do not see TCP/

IP listed under Network
Protocols, you do not
have TCP/IP on your
Windows NT. Proceed to the next section, “Installing TCP/IP

in Windows® NT.”

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NetDSL 1700 Version 5.2 Get Started User’s Guide

SOFTWARE INSTALLATION & CONFIGURATION

Installing TCP/IP in Windows® NT

NOTE: Consult your Network Administrator if you do not have

authorization to change settings for your PC.

Step 1. From the Protocols tab

click Add.

Step 2. Select TCP/IP Protocol

and click OK.

Step 3. Check to verify that

TCP/IP Protocol is listed

under Network
Protocols, then click
OK.

A. If you do not see

TCP/IP listed under
Network Protocols, you have not installed TCP/IP. Repeat
steps 1 - 3.

B. If you see TCP/IP listed under Network Protocols, then you

have successfully installed TCP/IP. Proceed to the section
titled “Configuring TCP/IP in Windows® NT”.

SOFTWARE INSTALLATION & CONFIGURATION

15

SOFTWARE INSTALLATION & CONFIGURATION

Configuring TCP/IP in Windows® NT

Step 1. From the Protocols tab, select TCP/IP Protocol listed under

Network Protocol and click Properties.

Step 2. Select the IP Address tab.

You now have the option of using either dynamic or static IP
addressing.

To enable dynamic IP addressing:

Step 1. Click the radio button next

to Obtain an IP Address
from DHCP Server.

OPTIONAL: Click the DNS tab and

select Disable DNS. If you
previously entered any parameters,
clear all pre-existing settings.*

Step 2. Click OK to exit Network

Properties window.
Proceed to the next section
titled “CONFIGURING

YOUR ROUTER.”

* If specifically required by

your ISP or remote server,
you may need to enter DNS
information.

To enable static addressing:

Step 1. Click the radio button next to Specify an IP Address and enter

the IP Address and Subnet Mask (for your PC).

Step 2. Click the DNS tab. Enter the Host and Domain names, and DNS

Service Search Order (for your LAN).

Step 3. Click OK to exit Network Properties window. Proceed to the next

section titled “CONFIGURING YOUR ROUTER.”

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NetDSL 1700 Version 5.2 Get Started User’s Guide

CONFIGURING YOUR ROUTER

4. CONFIGURING YOUR ROUTER

The NetDSL Manager gives you access to the configuration and
administrative controls for the NetDSL router. Install the NetDSL
Manager software on PCs that you want to give access to these
controls.

There are many ways to configure your router. However, for the
purpose of this Get Started manual, we are going to guide you
through the process of configuring your router for the first time by
using the Windows-based NetDSL Manger, so that you can easily
access the Internet through NetDSL.

If you have difficulties configuring your router, consult the

TROUBLESHOOTING section of this guide, or the help menu in the

NetDSL Manager, or refer to the FAQs located on ARESCOM’s
website (http://www.arescom.com).

NOTE: To connect to the Internet after configuration, simply type in a

web address in your browser and hit enter.

IMPORTANT:You must install the TCP/IP network protocol on the
PCs before you install the NetDSL Manager. For more information on
installing and configuring TCP/IP, refer to the instructions in the
section titled “SOFTWARE INSTALLATION & CONFIGURATION”.

Load NetDSL Installation Software

Step 1. Start Windows 95OSR2/98/2000/Me/NT.

Step 2. Insert ARESCOM CD into your CD-ROM drive.

Step 3. Click Start -> Run -> Browse.

Step 4. In the Look in: box, select your CD-ROM drive.

Step 5. Select the ARESCOM folder -> NetDSL Manager folder.

Step 6. Double-click the Setup.exe computer icon.

From this point on, the wireless LAN Configuration utility begins to
install.

CONFIGURING YOUR ROUTER

17

CONFIGURING YOUR ROUTER

Multiple Router Selection Window

When you run the NetDSL
Manager program, the Multiple
Router Selection window will
appear. The NetDSL Manager
program will first search for one
or more ARESCOM routers
attached to the same network
as your PC. You will see the
Detection window telling you
that it is searching. This procedure may take a few seconds. When it
has finished searching, it will list all the detected Arescom NetDSL
routers, both configured and unconfigured. From this list you can
select the specific router that you wish to configure or re-configure.

NOTE: If the NetDSL Manager is unable to detect any router or if it gives

you an error message, consult the on-line help menu for more detailed
instructions.

Select the NetDSL router that you wish to manage and click Enter to
open the NetDSL Manager, which is where you can configure your
router, check your router’s status, or use some router maintenance
tools. If you do not want to use the NetDSL Manager at this time, click
Exit. You may configure your router at any time, however, inter­networking is not possible with an unconfigured router.

Basic Internet Access Configuration

The NetDSL manager is a flexible tool that can accommodate many
networking configurations. For the purpose of this Get Started User’s
Guide, we will provide a simple, step-by-step guide for creating a
basic Internet access configuration for your router. You will need to
enter information that you received from your ISP, phone company, or
network administrator – refer to the “Information You Will Need”
section for configuration parameters.

Step 1. Launch your NetDSL Manager software.

Step 2. From the Multiple Router Selection window, select the router

that you wish to configure and click Enter.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

CONFIGURING YOUR ROUTER

Step 3. From the NetDSL

Manager window, click

the Configuration icon.

Step 4. Configure the LAN

Interface:

A. Double-click the LAN

Configuration icon.

B. Enter the Primary

LAN IP Address

supplied by your
Internet Service
Provider (The default
LAN IP address for the NetDSL is 192.168.1.1).

C. Enter the Subnet Mask supplied by your Internet Service

Provider (The default LAN Subnet Mask is 255.255.255.0).

ADSL Configuration

Step 1. Make a ADSL Connection Profile:

A. From the

Configuration
menu, double-click
the DSL
Configuration icon.

B. You have the option

to choose ANSI

T1.413, G.LITE,
G.DMT, or Multi
Mode as your DSL line mode.

NOTE: The DSL line mode refers to the entire NetDSL unit and not each

individual ATM PVC profile. Once you have made your choice, all
subsequent ATM PVC profiles created will be using the same line mode.

C. Double-click the Make New ATM PVC icon.

D. Assign a name to the ATM interface. Click OK.

CONFIGURING YOUR ROUTER

19

CONFIGURING YOUR ROUTER

E. In the ATM PVC

Properties window,

enter the VPI (Virtual
Path Identifier) and
VCI (Virtual Channel
Identifier) value
given by your ISP.

F. Select the AT M

Service Type

feature from the list located in the left panel.

G. In the ATM Ser vice

Typ e window, select

either UBR
(Unspecified Bit
Rate) or CBR
(Constant Bit Rate)

as the desired ATM
Service Type. Also

enter a desired PCR
(Peak Cell Rate) specified by your ISP.

H. Select the Protocol

Configuration

feature from the list
located in the left
panel.

I. In the Protocol

Configuration

window, you can
select the following
three Encapsulation Types: SNAP/IP, PPP over ATM, PPP
over Ethernet, or SNAP/Bridge.

Option 1. If you

select
either PPP

over ATM
or PPP
over
Ethernet

as your
encapsulat
ion type, then you can check the Enable Network
Address Translation (NAT) checkbox if you are
using a single user account. You can then select

20

NetDSL 1700 Version 5.2 Get Started User’s Guide

the Specified NAT IP Address checkbox and
enter the IP address based on your ISP’s setup.
Also, you MUST select the PPP Configuration
feature from the list located in the left panel, and
enter the User Name and Password.

Option 2. If you select SNAP/IP as your encapsulation type,

then you can check the Enable Network Address
Translation (NAT) checkbox if you are using a
single user account. You can then select the
Specified NAT IP Address checkbox and enter
the IP address based on your ISP setup.

Option 3. If you select SNAP/Bridge as your encapsulation

type, then you can check the Enable Network
Address Translation (NAT) checkbox if you are
using a single user account. You can then select
the Specified NAT IP Address checkbox and
enter the IP address based on your ISP setup.

Wireless Configuration

Step 1. From the Configuration

menu, double-click the

Wireless Configuration

icon.

A. Select a desired

wireless channel
number (Default
value is set at 6).

B. Check the Enable

WEP (Wireless Encryption Protocol) option to ensure data

transfer security.

C. Enter a set of desired WEP KEY numbers.

CONFIGURING YOUR ROUTER

NOTE: This WEP KEY must be the same for all other wireless LAN

devices on the same LAN to access the router.

D. Click Apply, and review the summary of you basic

configuration.

E. Click Finish to save the parameters to NetDSL.

Congratulations! You are ready to begin using your NetDSL router for
shared Internet access. Enjoy!

CONFIGURING YOUR ROUTER

21

TROUBLESHOOTING

5. TROUBLESHOOTING

If you can not find the answers to your problems here, consult the
help menu in the NetDSL Manager or refer to the FAQs located on
ARESCOM’s website (http://www.arescom.com).

Cannot Detect the Router

1. Verify that your router is connected to your Ethernet LAN.

• If you are connecting your NetDSL router to an Ethernet

network hub, use a straight-through Ethernet cable, and make
sure you are connecting to the uplink port of the hub.

• If you are connecting your NetDSL to an Ethernet network PC,

then use a straight-through Ethernet cable.

NOTE: See Section B “ETHERNET CABLE PINOUT” for further

information about the differences between a straight-through and a
crossover Ethernet cable.

You can also confirm that there is a physical connection to your LAN
by checking the LED located on the front panel of the NetDSL router.
When the LAN Link LED is green, there is a valid LAN connection. If
the LAN Link LED is not green, please re-check the physical
hardware connection between the router and your LAN. Then restart
the NetDSL Manager to see if it can detect the router.

2. Your PC is configured as “Obtain an IP Address Automatically” in

TCP/IP Properties in Windows 95OSR2/98/2000/NT/Me, and the
NetDSL router is set to “Enable DHCP.”

Since you cannot detect the NetDSL router, you must configure the
PC to “Specify an IP Address” first. If your ISP has given you IP
Addresses for your LAN for a Multiple User LAN Access account,
then configure your PC with the information provided. If you have a
Single User account from your ISP, you can still configure your PC to
“Specify an IP Address.” In TCP/IP Properties for Windows
95OSR2/98/2000/Me/NT set your IP Address to a value between

192.168.1.2 and 192.168.1.254, the Subnet Mask to 255.255.255.0,
and the Gateway as 192.168.1.1. When prompted, restart your
computer otherwise do so manually. Re-start NetDSL Manager to see
if it can detect the router.

3. Your PC is configured to dynamically receive the IP address from the

router’s DHCP server, and the NetDSL Manager still cannot detect
the router.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

TROUBLESHOOTING

You may need to manually force the PC to request an IP Address
from the router. In Windows Explorer for Windows 95OSR2/98/2000/
Me, open the Winipcfg.exe from the Windows directory. This
application shows the IP Addresses for your Ethernet Adapter. Click
Release and then click Renew. You should receive a valid IP
Address, such as 192.168.1.2. For Windows NT, use the DOS
Command Prompt, type ipconfig/release and press the Enter key,
and then type ipconfig/renew and press the Enter key. You should
receive a valid IP Address, such as 192.168.1.2. Re-start the NetDSL
Manager to see if it can detect the router.

Router and PC Are Not in the Same Subnet

Your router and PC must be in the same subnet, otherwise, you are
unable to access the NetDSL Manager and configure your router.
Verify that you have entered the correct information provided by your
Internet Service Provider (ISP) for your router’s and PC’s IP Address
and Subnet Mask. For more specific information about your account,
consult your ISP.

Cannot Upgrade the Firmware

1. You may have inadvertently tried to download the wrong file to your

router. The NetDSL router can only use upgrades created by
ARESCOM, Inc. The upgrades are available by downloading the file
from ARESCOM’s web site (www.arescom.com). The correct file
format is (*.bin). The serial number of the NetDSL unit is needed
when you are obtaining the firmware from ARESCOM’s website. The
serial number is located on the bottom label of your NetDSL device.

2. There may have been an illegal operation on your router. Please re-

boot your router by disconnecting the power adapter and
reconnecting it after 30 seconds.You may have to do this more than
once.

TROUBLESHOOTING

23

UNDERSTANDING CONFIGURATION PARAMETERS

A. UNDERSTANDING

CONFIGURATION PARAMETERS

When you order Internet service, your Internet provider will give you a
great amount of information. A list of the information presented to you
by the remote network you will be dialing (ISP, company server, POP
account) is provided to you in the section titled “Information You Will

Need.” Definitions of common configuration terms are available

below. Please note that terminology used by various remote networks
may vary.

Explaining IP Addresses

LAN IP Address

In the most basic terms, the Primary LAN IP address is the logical
location of the NetDSL router on the local Ethernet network. If there is
another subnet in the Ethernet network you would like NetDSL to be
able to access, you can specify a Secondary LAN IP Address.

DNS Server IP Address

The IP address of the primary DNS (Domain Name System) server
should be assigned by the ISP. Specifying a secondary DNS server
IP address is optional.

NAT IP Address

Network Address Translation (NAT) IP Address is a Public IP
Address. It can be a single, fixed Public IP address, or an ISP
assigned Public IP address. NAT is used to translate Private IP
addresses to a Public IP address. Many Private IP addresses can be
translated through the single Public NAT IP address. The router
keeps track of all the translation traffic so that information arriving at
the single NAT IP Address can seamlessly be forwarded to the
appropriate Private IP address.

DHCP IP Address Assignment

Dynamic Host Control Protocol (DHCP) IP Address Assignment is a
method the router uses to dynamically assign LAN IP addresses
within its local network. The router has a subnet (range) of available
LAN IP addresses with which to assign to other network devices on
its local network. It “leases” these LAN IP addresses for a user­defined amount of time. After the lease time expires, the LAN IP
address is made available for assigning to other network devices.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

UNDERSTANDING CONFIGURATION PARAMETERS

The subnet of LAN IP addresses that the router assigns are based on
a single DHCP IP Address. All traffic going to and from the subnet of
Private IP addresses goes through the DHCP IP Address. The DHCP
IP Address can be a single, fixed Public IP address, an ISP-assigned
WAN IP address, or a LAN IP address.

For situations where a LAN IP address is assigned as the DHCP IP
Address, a WAN IP address will have to be assigned to the NAT IP
Address, and NAT has to be enabled so that the DHCP IP Address
can be translated into a WAN IP address.

Unnumbered WAN IP Address

Some network devices do not use WAN IP addresses when
negotiating a connection. This is known as unnumbered IP. When
running unnumbered IP, no WAN IP addresses are used, but the LAN
IP addresses are used instead.

Terminology for Configuration Parameters

Domain Name System (DNS) IP Address

The DNS IP Address is the IP Address for your Domain Name Server.
This IP Address or Internet Protocol Address identifies the domain
name’s server to the network and the Internet.

IP Packet Filtering

Establishing IP packet filters allows you to monitor and selectively
filter packets that enter or leave the NetDSL. You can use filtering to
protect your network from unauthorized access, and restrict certain
web traffic from leaving your LAN. This is done by examining each
packet that enters the NetDSL to see if the following characteristics
match the criteria for the filter (true), or whether they do not match
(false):

IP address: identifies each device on a TCP/IP network and
the Internet.

Subnet mask: a series of bits designed to ‘mask’ certain portions
of an IP address.

TCP/IP port: used to distinguish between requests for different
services, such as telnet, ftp, or the web.

Protocol type: a set of rules governing the information flow
within a communications infrastructure.

UNDERSTANDING CONFIGURATION PARAMETERS

25

UNDERSTANDING CONFIGURATION PARAMETERS

For either true/false condition, the following packet dispositions can
be set:

Pass: automatically pass through the router.

Restrict: pass only if there is an available connection.

Discard: packet is blocked and discarded .

Pass to next filter: packet goes to the next filter in sequence.

The IP Packet Filtering allows for up to 32 sequential filters, and
each filter can be set to examine source packets, destination
packets, or both.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

ETHERNET CABLE PINOUT

B. ETHERNET CABLE PINOUT

ETHERNET CABLE PINOUT

27

WARRANTY INFORMATION

C. WARRANTY INFORMATION

Conditions of ARESCOM’s Full 1 Year Warranty:

ARESCOM, INC. warrants to the original end user (purchaser) that
this product is free from any defects in materials or workmanship for a
period of one (1) year from the date of purchase. During the warranty
period, and upon proof of purchase, should the product have
indications of failure due to faulty workmanship and/or materials,
ARESCOM will repair or replace the defective products or
components without charge for either parts or labor, and to whatever
extent it shall deem necessary to restore the product or components
to proper operating condition. Any replacement will consist of a new
or re-manufactured functionally equivalent product of equal value,
and will be solely at the discretion of ARESCOM, INC. This warranty
shall not apply if the product if modified, misused, tampered with,
damaged by an act of God, or subjected to abnormal working
conditions.

Conditions of ARESCOM’s Limited 3-Year
Warranty:

ARESCOM, INC. warrants to the original end user (purchaser) this
product for a period of up to three (3) years from the date of
purchase. During the warranty period, and upon proof of purchase,
ARESCOM shall, at its discretion, repair or replace the defective
products or components. A service charge shall be applied to either
parts and/or labor. Any replacement will consist of a new or re­manufactured functionally equivalent product of equal value, and will
be solely at the discretion of ARESCOM, INC. This warranty shall not
apply if the product if modified, misused, tampered with, damaged by
an act of God, or subjected to abnormal working conditions.

Limitations and Exclusions of this Warranty:

Repair or replacement, as provided under this warranty, is the
exclusive remedy of the purchaser. This warranty is in lieu of all other
warranties, express or implied, including any implied warranty of
merchantability or fitness for a particular use or purpose.

Limitations of Liability:

ARESCOM, INC. shall in no event be held liable for indirect or
consequential damages of any kind of character to the purchaser.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

WARRANTY INFORMATION

Technical Support:

To obtain the services of this warranty, contact ARESCOM’s
Customer Service Department; refer to the separate Warranty Card
for your Return Material Authorization number (RMA). Products must
be returned postage prepaid. ARESCOM recommends that the unit
be insured when shipped. Any returned products without proof of
purchase or those with an out-dated warranty will be repaired or
replaced (at the discretion of ARESCOM) and the customer will be
billed for parts and labor. Repaired or replaced products will be
shipped by ARESCOM to the corresponding return address, postage
paid (USA and territories only). If the customer desires some other
return destination beyond the U.S. borders, the customer shall bear
the cost of the return shipment. This warranty gives you specific legal
rights, and you may also have other rights that vary from state to
state.

WARRANTY INFORMATION

29

FCC INFORMATION

D. FCC INFORMATION

FCC Statement

This equipment has been tested and found to comply with the limits
for a class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for

help.

Use only shielded cables to connect I/O devices to this equipment.

You are cautioned that changes or modifications not expressly
approved by the party responsible for compliance could void your
authority to operate the equipment.

This device complies with part 15 of the FCC rules. Operation is
subject to the following two conditions. (1) This device may not cause
harmful interference and (2) this device must accept any interference
received, including interference that may cause undesired operation.

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NetDSL 1700 Version 5.2 Get Started User’s Guide

FCC INFORMATION

FCC Part 68 Requirements

This equipment complies with Part 68 of the FCC Rules. On the
bottom of this equipment is a label that contains, among other
information, the FCC Registration Number and Ringer Equivalence
Number [REN] for this equipment. If requested, this information must
be given to the telephone company.

The REN is used to determine the maximum number of devices
connected to your telephone line that will ring in response to an
incoming call. In most but not all areas, the total REN of devices
connected to a line should not exceed five [5.0]. To find out the total
permitted in your area, contact your local telephone company.

If your telephone equipment cause harm to the telephone network,
the telephone company may discontinue your service temporarily. If
possible, they will notify you in advance. But if advance notice is not
practical, you will be notified as soon as possible. You will be
informed of your right to file a complaint with the FCC.

Your telephone company may make changes in its facilities,
equipment, operations or procedures that could affect the proper
functioning of your equipment. If they do, you will be notified in
advance to give you and opportunity to maintain uninterrupted
telephone service.

If you experience trouble with this product, please contact
ARESCOM, Inc. for information on obtaining service or repairs. The
telephone company may ask that you disconnect this equipment from
the network until the problem has been corrected or until you are sure
that the equipment is not malfunctioning.

This equipment may not be used on coin service provided by the
telephone company. Connection to party lines is subject to state
tariffs.

FCC INFORMATION

31