Arcata 2806 User Manual

ARCATA 2806 USER GUIDE

(For use with the VCSe 100)

TM

IDEAS THAT COMMUNICATE

TM

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This document is the copyright of Teltronics, Inc. and is intended for exclusive use of Teltronics customers. All rights are
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information contained herein at any time.

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only.

Part Number: 610-0000-0849 Rev E

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Palmetto Florida 34221-8478 USA

Visit our web site at www.teltronics.com

Arcata 2806 User Guide

TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10)

TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10)

NOTICE: BY WRITTEN ACKNOWLEDGMENT, DOWNLOADING, INSTALLING, COPYING, ACCESSING, CLICKING ON AN “ACCEPT” BUTTON, OR
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THE FOLLOWING TERMS AND CONDITIONS OF THIS END USER AGREEMENT AND SEPARATE AGREEMENT(S) INCORPORATED HEREIN BY
REFERENCE (COLLECTIVELY, “AGREEMENT”) APPLIES TO THE PRODUCTS DESCRIBED HEREIN AND FURNISHED TO YOU BY TELTRONICS OR ITS
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of the Product. “Software” means software object code, firmware, application interfaces, documentation and any modifications, updates, or revisions thereto or
versions thereof on magnetic tape, diskette, CD-ROM, semiconductor device or other memory device.

Arcata 2806 i User Guide

TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10)

2. LICENSE. (a) With respect to all Software of Teltronics and/or its vendors or suppliers which may be furnished to You by Teltronics hereunder, You
accept and agree to abide by all the license terms and conditions set forth herein and any other separate license agreements that are specific to, and included in
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or its distributor or reseller, or such other equipment as may be authorized by Teltronics to support such use of the Software for your own business operation up to the
number of concurrent devices and/or ports as may be authorized by Teltronics. You shall not copy the Software except that You are permitted to make one (1) copy of
the Software, to the extent that it is made available in a form than is intended to be copied, only for backup purposes, provided that You shall include on such copy the
same copyright notice and proprietary marking that appear on the original Software including diskette markings.

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with any of the terms of this Agreement, all of your rights hereunder to possess and use the Software and all copies thereof shall immediately terminate and You agree
to promptly return the Software and all copies thereof to Teltronics.

Arcata 2806 ii User Guide

TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10)

3. PRODUCT CHARGES AND LICENSE FEES. You agree to pay the then current Prices in the form of Product charges and Software license fees in

consideration of the rights granted under this Agreement.

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RESPECT TO SUCH PRODUCT IS THE WRITTEN LIMITED WARRANTY STATEMENT INCLUDED WITH THE PRODUCT OR, IF NO LIMITED WARRANTY
STATEMENT IS INCLUDED WITH THE PRODUCT, THEN THE LIMITED WARRANTY STATEMENT AVAILABLE AT WWW.TELTRONICS.COM/LEGAL.ASP
SHALL APPLY TO SUCH PRODUCT. ANY SUCH LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED OR
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WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE LIMITED TO THE REFUND OF WHATEVER PORTION
OF THE PRICE OR LICENSE FEE YOU PAID TO TELTRONICS FOR THE DEFECTIVE ITEM COVERED BY SUCH LIMITED WARRANTY. IF YOU PURCHASED
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AUTHORIZED RESELLER OR AUTHORIZED DISTRIBUTOR ONLY, FOR ANY LIMITED WARRANTY THAT MAY APPLY TO THE PRODUCT (UNLESS IN LIEU
THEREOF, TELTRONICS AGREES IN WRITING TO OFFER ITS LIMITED WARRANTY STATEMENT DIRECTLY TO YOU).

Arcata 2806 iii User Guide

TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10)

6. LIMITATION OF LIABILITY. IN NO EVENT WILL TELTRONICS BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL,
EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND EVEN IF THEY ARE FORESEEN OR FORESEEABLE. TELTRONICS' MAXIMUM CUMULATIVE LIABILITY
RELATIVE TO ALL OTHER CLAIMS AND LIABILITIES, INCLUDING THAT WITH RESPECT TO DIRECT DAMAGES, WILL NOT EXCEED THE LICENSE FEE PAID
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CONDITION OR EXCLUSION OF DAMAGES IS SEVERABLE AND INDEPENDENT OF ANY OTHER PROVISION AND IS TO BE ENFORCED AS SUCH.

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so long as You possess or control the Products and Technology.

Arcata 2806 iv User Guide

TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10)

11. THIRD PARTY LICENSE AGREEMENTS. A. You acknowledge and agree that installation and/or use of the Software may be subject to activation by
license key.

B. Teltronics licenses or may license certain portions of its software from others, inclusive of certain components of the Software that consist of open source
software (“GPL Software”) subject to the GNU General Public License, Version 3, June 29, 2007 (the “GNU”), a copy of which will be provided to End User upon its
written request to Teltronics, Inc. 2511 Corporate Way, Palmetto, FL 34221. GPL Software is not owned by Teltronics. Notwithstanding anything in this Agreement to
the contrary, GPL Software is distributed by Teltronics to End User for End User’s use solely under the terms of the GNU which govern the GPL Software and the
copying, distribution, and modification of the GPL Software. Teltronics may also provide SMS (short message services) and voice services for interoperating with the
Software (“Third Party Software/Services”).Teltronics makes no representations or warranties as to such Third Party Software/Services or their operation, except to the
extent such third party vendor provides such representation or warranty to Teltronics.

C. Vovida Software License (Version 1.0 Copyright (c) 2000 Vovida Networks, Inc. All rights reserved). Redistribution and use in source and binary forms,
with or without modification, are permitted provided that the following conditions are met: (i) Redistributions of source code must retain the above copyright notice, this
list of conditions and the following disclaimer;(ii) Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following
disclaimer in the documentation and/or other materials provided with the distribution; (iii)The names "VOCAL", "Vovida Open Communication Application Library", and
"Vovida Open Communication Application Library (VOCAL)" must not be used to endorse or promote products derived from this software without prior written
permission. For written permission, please contact [email protected]
in their name, without prior written permission of Vovida Networks, Inc. (v)THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE
AND NON-INFRINGEMENT ARE DISCLAIMED. IN NO EVENT SHALL VOVIDA NETWORKS, INC. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT
DAMAGES IN EXCESS OF $1,000, NOR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

. (iv) Products derived from this software may not be called "VOCAL", nor may "VOCAL" appear

Arcata 2806 v User Guide

TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10)

12. ENTIRE AGREEMENT. This Agreement and any written agreement executed by Teltronics and You for the supply of the Software and related Products represent
the entire agreement between Teltronics and You and supersede all prior oral and written communications, agreements, promises, and understandings concerning the
Software and related Products. In the event of any conflict between the terms of any written agreement executed by You and Teltronics and those of this Agreement,
the terms of this Agreement shall prevail. Terms and conditions as set forth in any purchase order which differ from, conflict with, or are not included in this Agreement,
shall not become part of this Agreement unless specifically accepted by Teltronics in writing.

Arcata 2806 vi User Guide

TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY

TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS

(a) Customer, at Customer’s cost, shall be responsible for procuring the supply, implementation, connection and
support of any required telephone service including emergency 911 call service over the Internet and/or public switched
telephone network (“PSTN”) from one or more third party service providers as required for use of Products including without
limitation, VOIP phone and Soft Phone software and hardware furnished by Teltronics or its distributors or resellers (“Products”)
for voice over internet protocol (“VOIP”) communications.

(b) Customer are responsible for complying with all laws, rules and regulations applicable to the installation and use
of Products (collectively, “Laws”) including without limitation all Laws relating to 911 dialing for emergency service.

(c) 911 dialing to an appropriate public safety answering point (“PSAP”) for emergency service is limited when using
a VOIP phone and Soft Phone Product co-located with and connected to the switch Product at Customer’s enterprise loca­tion because VOIP communication service may be interrupted, delayed, lost or terminated due to various causes including
but not limited to power outage, excessive bandwidth consumption, termination of service with or by the network service
provider and/ or other T1 provider, product, equipment, software, system and/or network failures or computer viruses. It is
strongly recommended that Customer make alternative 911 dialing available to employees and other individuals at Cus­tomer’s enterprise via traditional wire line service over the PSTN.

(d) Prior to initiating the use of Products in conjunction with any IP network including Internet telephone service for
VOIP communications, Customer shall notify, in writing, each employee and any other person authorized to use the Products
for such VOIP communications (individually and collectively “User(s))” of the following limitations:

Arcata 2806 vii User Guide

TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY

911 DIALING TO AN APPROPRIATE PUBLIC SAFETY ANSWERING POINT (“PSAP”) FOR EMERGENCY SERVICE IS NOT
AVAILABLE WHEN USING ANY PORTABLE VOIP PHONE OR SOFTPHONE PRODUCT AT A STREET ADDRESS THAT IS DIFFERENT FROM
THE STREET ADDRESS OF THE END USER’S ENTERPRISE WHERE ITS SWITCH IS LOCATED AND CONNECTED VIA AN IP NETWORK
CONNECTION TO THAT REMOTE LOCATION. DO NOT USE SUCH PORTABLE VOIP PHONE OR SOFT PHONE PRODUCT AT THE
REMOTE LOCATION TO PLACE 911 EMERGENCY CALLS BECAUSE SUCH PORTABLE VOIP PHONE OR SOFT PHONE IS NOT CAPA­BLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE LOCATION.

EMERGENCY 911 CALLS SHOULD BE PLACED OVER A WIRE LINE PHONE AT THE REMOTE LOCATION WHICH IS CON­NECTED TO TRADITIONAL PUBLIC SWITCHED TELEPHONE NETWORK (“PSTN”) FOR LOCAL SERVICE OR OTHER PHONE THAT IS
CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911
CALLS ARE ROUTED TO THE APPROPRIATE PSAP OPERATOR RESPONSIBLE FOR RESPONDING TO EMERGENCIES AT THE REMOTE
LOCATION.

USERS MUST WARN ALL INDIVIDUALS AT THE REMOTE LOCATION THAT SUCH PORTABLE VOIP PHONE OR SOFT PHONE
PRODUCT CAN NOT BE USED TO PLACE ANY SUCH EMERGENCY 911 CALLS FROM THE REMOTE LOCATION BECAUSE OF THIS
LIMITATION. USERS MUST INSTRUCT ALL INDIVIDUALS AT THE REMOTE LOCATION TO PLACE ANY 911 CALLS FOR EMERGENCY
RESPONSE TO THE REMOTE LOCATION FROM A WIRE LINE PHONE AT THE REMOTE LOCATION WHICH IS CONNECTED TO THE

TRADITIONAL PSTN FOR LOCAL SERVICE OR OTHER PHONE THAT IS CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE
REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911 CALLS ARE ROUTED TO THE APPROPRIATE PSAP RESPONSIBLE
FOR RESPONDING TO EMERGENCIES AT THE REMOTE LOCATION.

(e) If Customer permits any User to use the VOIP phone or Soft Phone Product at a remote location connected to
the switch at Customer’s enterprise location, it is strongly recommended that Customer affix a non removable label on the
hand set of each VOIP phone or Soft Phone Product, prior to any such use that displays the following clear and conspicuous
warning.

Arcata 2806 viii User Guide

TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY

DO NOT USE THIS PHONE TO DIAL 911 EMERGENCY SERVICE CALLS UNLESS USER IS PHYSICALLY LOCATED AT THE FOL­LOWING ADDRESS: (INSERT CUSTOMER’S ENTERPRISE ADDRESS WHERE THE PSAP WILL RESPOND TO 911 EMERGENCY CALLS
DIALED THROUGH THE SWITCH).

(f) Customer agrees to defend, indemnify and hold harmless Teltronics, its subsidiaries, affiliates and their respective
officers, directors, employees, distributor, agents and suppliers from any obligations, claims, suits, demands, causes of action,
losses, liabilities, fines, penalties, damages, costs, or expenses, (including without limitation, attorneys fees), arising on
account of any injury or death of persons, or damage to property asserted or incurred by or on behalf of any User, govern­mental entity or any other party arising out of or resulting from (i) any of Customer acts or omissions including without limita­tion, any failure of Customer to comply with any Laws; or (ii) any use, inability to use, removal, failure, delay, error,
breakdown, absence, outage or interruption of any telephone service including emergency 911 call service over the Inter­net and/or PSTN or any software, hardware or Product including without limitation, any VOIP phone or Soft Phone Product.

Arcata 2806 ix User Guide

TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY

This page intentionally blank.

Arcata 2806 x User Guide

Contents

TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10) ......................................................................i

TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS

911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS .................................................................... vii

PREFACE .............................................................................................................................XVII

About the User Guide .................................................................................................................................xviii

Compliance ................................................................................................................................................... xx

INSTALLING THE PHONE ........................................................................................................ 1

Components ....................................................................................................................................................1

Attaching the Stand .......................................................................................................................................3

Connecting the Handset and Headset .......................................................................................................4

Connecting to the Network and Power .......................................................................................................5

Connecting to Other Network Devices (Optional) .....................................................................................6

GETTING TO KNOW YOUR PHONE ......................................................................................... 7

Phone Description ...........................................................................................................................................8

Components .........................................................................................................................................9

Function Keys ......................................................................................................................................11

Arcata 2806 xi User Guide

Using the Phone User Interface ...................................................................................................................13

The Main Menu ...................................................................................................................................14

Accessing Options ..............................................................................................................................16

Viewing Phone Status ...................................................................................................................................19

LEDs ................................................................................................................................................................20

Account Button LEDs ..........................................................................................................................20

Power/Status Indication LED ..............................................................................................................20

Call/Line Appearance for BLF ...........................................................................................................21

Call/Line Appearance for BLA (Bridged Line Appearances) ........................................................21

Display Icons ..................................................................................................................................................22

BASIC PHONE FUNCTIONS ................................................................................................... 23

Introduction ...................................................................................................................................................23

Making a Call ................................................................................................................................................24

Initiating a Call ....................................................................................................................................24

Dialing Options ....................................................................................................................................24

On-hook Dialing/Live Dialpad ...........................................................................................................25

Setting a Default Account .................................................................................................................25

Dialing a Contact ...............................................................................................................................26

Searching Contacts ............................................................................................................................27

Audio Redial ........................................................................................................................................28

Arcata 2806 xii User Guide

Answering a Call ...........................................................................................................................................29

Other Options for Incoming Calls .....................................................................................................29

Answering When on a Call ................................................................................................................30

Call Pick Up ....................................................................................................................................................31

Group Call Park/Pickup ................................................................................................................................32

Directed Call Park/Pickup ............................................................................................................................33

Paging ............................................................................................................................................................34

Adjusting the Ring Volume ...........................................................................................................................35

Idle State ..............................................................................................................................................35

Adjusting the Volume on an Active Call ....................................................................................................36

Denying an Incoming Call ...........................................................................................................................37

Muting a Call .................................................................................................................................................39

Placing a Call on Hold ..................................................................................................................................39

Transferring a Call ..........................................................................................................................................40

Establishing a 3-Way Conference ...............................................................................................................41

Leaving a Conference .......................................................................................................................42

Retrieving a New Voice Message ...............................................................................................................43

Accessing your Voice Mailbox ..........................................................................................................43

Viewing Call History .......................................................................................................................................44

Viewing Missed Calls .....................................................................................................................................45

Shared Extensions ..........................................................................................................................................46

Bridged Line Appearance .................................................................................................................46

Arcata 2806 xiii User Guide

Busy Lamp Field (BLF)/Direct Station Select (DSS) ...........................................................................46

Monitor .................................................................................................................................................47

CUSTOMIZING YOUR PHONE ................................................................................................ 49

Managing Contacts/Blacklists .....................................................................................................................50

Adding a Contact/Blacklist ...............................................................................................................51

Editing a Contact/Blacklist ................................................................................................................52

Deleting a Contact/Blacklist .............................................................................................................53

Moving a Contact to the Blacklist/Contact ....................................................................................54

Configuring Features ....................................................................................................................................55

Setting up Auto Redial .......................................................................................................................56

Call Forward ........................................................................................................................................58

Call Waiting .........................................................................................................................................61

Modifying Basic Settings ...............................................................................................................................62

Changing the Language ...................................................................................................................63

Changing the Time and Date ...........................................................................................................65

Changing the Time Zone ...................................................................................................................66

Changing the Time and Date ...........................................................................................................67

Changing the Date & Time Format ..................................................................................................68

Adjusting the Volume .........................................................................................................................69

Changing the Ring Tone ....................................................................................................................70

Arcata 2806 xiv User Guide

Modifying Advanced Settings .....................................................................................................................71

Accessing Advanced Settings ..........................................................................................................71

WAN Options .......................................................................................................................................72

PC Port .................................................................................................................................................72

Network Settings .................................................................................................................................72

VPN .......................................................................................................................................................73

Customizing the Display ...............................................................................................................................74

Arcata 2806 xv User Guide

Arcata 2806 xvi User Guide

Preface

PREFACE

Thank you for choosing an Arcata phone from Teltronics. Arcata phones are especially
designed for power users in an office environment. They feature a fashionable and sleek design
and abundant telephony features.

In this guide you will find everything you need to quickly use your new phone.

Arcata 2806 xvii User Guide

Preface About the User Guide

About the User Guide

This guide is for Arcata series phone users; it contains all of the basic information needed to use
the phone, including the following:

• Assembling your Phone - unpacking and setting up the phone

• Getting to Know Your Phone – identifies and describes phone components

• Using the Basic Call Functions – instructions for performing basic tasks on your phone, such as

making a call, using features, and retrieving voice messages.

• Customizing Your Phone – instructions to change the default behavior of your phone, such as
ring tone and volume.

Arcata 2806 xviii User Guide

Preface About the User Guide

Styles

The following styles and icons are used in this manual.

Style / Icon Used to:

BOLD indicate buttons relating to specific feature actions

(such as press HOLD).

Italic emphasize document names and cross references.

caution users about a specific action.

warn users of consequences relating to an action.

indicate a notation or tip relevant to the current
topic.

Arcata 2806 xix User Guide

Preface Compliance

Compliance

Declaration of Conformity

We declare that this phone is in conformity with the essential requirements and other relevant
provisions of the CE, FCC.

CE Mark Warning

This is a class B device in a domestic environment. This product may cause radio interference,
which may require the user to take adequate measures.

WEEE Warning

To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.

Arcata 2806 xx User Guide

Installing the Phone Components

INSTALLING THE PHONE

This section shows how to assemble the phone and make connections.

Components

Your Arcata phone shipment should include the components listed below. Check this list
before installation to ensure that you have received each item. If you are missing any items,
contact your distributor.

• Phone

•Stand

• Handset and Cord

• Ethernet Cable

Arcata 2806 1 User Guide

Installing the Phone Components

Arcata 2806 2 User Guide

Installing the Phone Attaching the Stand

Attaching the Stand

Arcata 2806 3 User Guide

Installing the Phone Connecting the Handset and Headset

Connecting the Handset and Headset

Note: The headset is not included. Please contact your
distributor to purchase.

Arcata 2806 4 User Guide

Installing the Phone Connecting to the Network and Power

Connecting to the Network and Power

You can connect the phone to an optional AC power source directly using a PoE adapter
(ordered separately) or to a PoE compliant switch or hub. Your System Administrator will advise
you on which one to use.

The Internet Port can be connected to a Hub/Switch or other internet devices (not included).
Make sure the Ethernet cable and switch/hub is PoE compliant.

CAUTION: If in-line power is provided, do not install the AC adapter.

Arcata 2806 5 User Guide

Installing the Phone Connecting to Other Network Devices (Optional)

Connecting to Other Network Devices (Optional)

The phone can share the network connection with other network devices, such as a PC. Connect the
phone’s PC port and computer’s Network Port together using an Ethernet cable, as shown below.

Arcata 2806 6 User Guide

Getting to Know Your Phone

GETTING TO KNOW YOUR PHONE

This section includes the following information:

• a description of the buttons and controls on your Arcata series phone.

• steps for using the phone user interface to make and receive calls, use features, and
configure settings.

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Getting to Know Your Phone Phone Description

Phone Description

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Getting to Know Your Phone Phone Description

Components

Item Description

LCD Screen White backlit 320x160 pixels graphical LCD with 4-level grayscales.

Soft Keys The screen displays labels for these keys to identify their context-sensitive

functions.

Line Keys These buttons are used to active up to the six user accounts.

Power/Status LED

Memory Keys These keys are used for various functions, such as call /line appearance button,

Function Keys See Function Keys on page 11.

Volume Adjustment Bar Adjust the volume of the handset, headset, speaker, and ring tone.

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Indicates if the phone is On or Off. See

speed dial, intercom, pickup, hold, and transfer. The adjacent LED lights when
the assigned function is active.

Power/Status Indication LED on page 20.

Getting to Know Your Phone Phone Description

Navigation Keys Use the navigation keys to move within the display menus and to confirm or

cancel actions.

DTMF Keypad Use the DTMF keys to enter numbers, letters, and special characters. See Using

DTMF Keypad in Alpha-numeric Mode on page 18.

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Getting to Know Your Phone Phone Description

Function Keys

1 MESSAGE Press to retrieve voice messages.

The button will illuminate when you have a message.

2 CONF When you are on a call, press the Conference button to create

a conference. See Establishing a 3-Way Conference on
page 41.

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Getting to Know Your Phone Phone Description

3MUTE

Mute the microphone of the active audio device during
a call so you cannot be heard by the other party. Press
the key again to resume call.

4 RD (Redial) If the handset is off-hook (un-cradled), pressing the RD button

will call the last dialed number.

If the handset is on-hook (on cradle), pressing the RD button
brings up the Call History on the display. Select a number to
call and press RD (or Send).

5 HEADSET Place and receive calls through an optionally connected

headset. The LED is on when the phone is in Headset mode.

6 HOLD Place a call on hold or resume it.

7 TRAN

8 Speakerphone Allows for hands-free communication during calls.

Transfer current call to third party.

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Getting to Know Your Phone Using the Phone User Interface

Using the Phone User Interface

The Idle screen is shown below. This screen appears when you are not on a call.

Press soft keys to initiate an action or to go to another screen. The soft keys change depending
on the screen you are on. For example, if you press the Menu soft key, the Main Menu screen
appears, as shown on the next page.

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Getting to Know Your Phone Using the Phone User Interface

The Main Menu

The Main Menu is where you will find all of your basic phone functions and setup options.

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Getting to Know Your Phone Using the Phone User Interface

1 Status

Select Status to view information about the phone, the network, and accounts.

2 Features

Select Features to enable and configure features such as Call Forward and Call Waiting.

3 Settings

Select Settings to configure the Language, Time and Date, Ring Tone, and Phone Volume.

4 Messages

Select Messages to change the number you enter to retrieve voice messages. Consult with
your System Administrator before changing your voice messaging dial string.

5 History

Select History to view incoming and outgoing call history.

6 Directory

Select Directory to add or dial a contact, or add a contact to the Blacklist.

7 User Mode

By default the phone is in User Mode. To access some Advanced Settings, you must be in
Admin Mode. See your System Administrator for information.

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Getting to Know Your Phone Using the Phone User Interface

Accessing Options

You access options using a combination of DTMF keypad, soft keys, and the navigation keys.

Using Phone DTMF Keypad

Most options have a number. You can press the number on the phone’s DTMF keypad to
access the entry. Procedures in this manual will provide the number for a specific option so you
can access it quickly.

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Getting to Know Your Phone Using the Phone User Interface

Scrolling

Use the Down navigation key to scroll through options. When the desired option is highlighted,
press the OK navigation key or a soft key to proceed with an action.

There are some screens where not all of the available options are shown. Use the navigation
key to scroll down and see additional options.

Procedures in this manual will provide the number for a specific option so you can access it
quickly with the DTMF pad without scrolling to it on the screen.

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Getting to Know Your Phone Using the Phone User Interface

Using DTMF Keypad in Alpha-numeric Mode

When you are entering contact information or searching for a contact, you use the DTMF
keypad on your phone to enter letters (small or caps) or numbers.

If you are entering consecutive characters on the same key, wait 1 second between
characters until the cursor on the display starts blinking, and then enter the next character.

Use the alpha-numeric mode soft key to choose how characters are entered

Each time you press the key it toggles through the modes shown in the table below.

2aB The first time you press the key the number is entered. Subsequent presses will enter the letters on

the key (small) and then the letters capitalized.

123 Enters the number on the keypad.

abc Small letters. The first press enters the first letter on the key and subsequent presses will enter other

letters on the key.

ABC CAPITAL LETTERS. The first press enters the first letter on the key and subsequent presses will enter

other letters on the key.

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Getting to Know Your Phone Viewing Phone Status

Viewing Phone Status

1 Press the OK navigation key. The IP Address, MAC address, and Firmware Version are shown.

2 Press 4 to access More options, then the number of the category you want to view.

1 - Network status: IP Address, MAC Address, WAN/LAN, Gateway and DNS
2 - Phone status: Product Name, Hardware, Firmware, Product ID and MAC
3 - Accounts: The status of SIP accounts on the phone

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Getting to Know Your Phone LEDs

LEDs

Account Button LEDs

LED Status Description

Steady Green Account is active

Blinking Green (fast) Incoming call

Blinking Green (slow) On hold

Off Idle status (registered or unregistered)

Power/Status Indication LED

LED Status Description

Steady Green Power on

Off Power off

Flashing Green Incoming Call

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Getting to Know Your Phone LEDs

Call/Line Appearance for BLF

LED Status Description

Steady Green Idle

Blinking Red (slow) Ringing

Steady Red Active

Blinking Red (fast) Not available

Off Not active

Call/Line Appearance for BLA (Bridged Line Appearances)

LED Status Description

Steady Green A party is on the phone.

Blinking Green 300ms A party is ringing.

Blinking Green 500ms A party is on hold and all of the members can retrieve

the call

Off BLA no active

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Getting to Know Your Phone Display Icons

Display Icons

The Arcata phone displays the following icons on the LCD screen.

Icon Description Icon Description

Flashes when the internet is disconnected. Call Muted

Account Registration Failed Call on Hold

Account Registering Voice Message

Account Registration Successful Auto Answer Enabled

Missed Call(s) Call Forward Enabled

Incoming Call DND (Do not Disturb) Enabled

Outgoing Call In Hands Free Mode

Character Input Method: letters and numbers In Handset Mode

Character Input Method: numbers In Headset Mode

Character Input Method: letters in lower case

Character Input Method: letters in upper case

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Basic Phone Functions Introduction

BASIC PHONE FUNCTIONS

This section provides instructions on making and receiving calls and using phone features.

Introduction

This section provides instructions for initiating a call and performing actions while on an active
call. To adjust phone settings such as volume and ring tones, see Customizing Your Phone
starting on page 49.

You access options using a combination of the phone’s DTMF keypad, soft keys, and the
Navigation Keys. Usually there is more than one method for performing an action.

Procedures in this manual provide the easiest steps for you to perform a task. For example, if an
option can be accessed using the DTMF keypad, that will be used. If you prefer, however, you
can choose to scroll through the options and select them using the OK Navigation Key.

See Using the Phone User Interface on page 13 for details.

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Basic Phone Functions Making a Call

Making a Call

Initiating a Call

You can initiate a call in one of the following ways:

Handset - Pick up the handset.
Hands Free - Press the Speakerphone button.
Headset - Press the Headset button if a headset is connected.

You can also dial the number first, and then press the Send, Headset, or Speakerphone button.

Dialing Options

• Dial the number you want to call using the DTMF keypad and then press Send.

• With the handset off-hook, press the RD (Redial) button to call the last dialed number.

• With the handset cradled, press the RD (Redial) button twice to dial the last number called.

• If you have Speed Dial buttons configured, press the desired Speed Dial button.

• Press the Directory soft key to call a number in your contact list. See Dialing a Contact.

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Basic Phone Functions Making a Call

On-hook Dialing/Live Dialpad

When the phone is on-hook and you dial a number, the behavior changes depending on if you
have Live Dialpad enabled.

If you have Live Dialpad enabled and you dial a number when the phone is on-hook, your
phone automatically dials out and turns on Handsfree mode as soon as you press a dial pad
key or soft key.

If you do not have Live Dialpad enabled and you dial a number when the phone is on-hook,
you must lift the receiver, press the Dial key, or press the Speakerphone button to initiate the
call.

Setting a Default Account

If you have registered more than one account, you can choose a specific account that will be
used by default when you initiate a call.

Press the Right Navigation Key to toggle through the accounts on the phone. The accounts will
appear on the LCD screen. Stop when you reach the account you want to be the default.
When you initiate a call, this account will be used.

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Basic Phone Functions Making a Call

Dialing a Contact

Step Item Press Notes

1Soft Key Dir

2 Soft Key Enter * Opens Contacts

3 Navigation

Key

Down Highlight desired

contact

4 Soft Key Send Dials contact

number

* To search for a contact, press the Search softkey. See Searching Contacts on page 27.

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Basic Phone Functions Making a Call

Searching Contacts

Step Item Press Notes

1Soft Key Dir

2Soft Key Search

3 Keypad Enter characters to

search on *

4Soft Key OK

5 Navigation

Keys

Down If more than one

contact appears,
scroll to desired entry

6 Soft Key Send Dials contact

number

* For help with entering characters, see Using DTMF Keypad in Alpha-numeric Mode on page 18.

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Basic Phone Functions Making a Call

Audio Redial

If Auto Redial is enabled, when you attempt to make a call and the other end is busy or not
answered, the phone will automatically redial the number. Before you can use Auto Redial, you
must enable it. See Setting up Auto Redial on page 56.

Using Auto Redial

When you dial a number and the call is not answered or sent to voice mail, the Auto Redial
screen appears.

To activate Auto Redial, click the OK soft key.

The phone will redial the number according to the interval and number of times you
configured.

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Basic Phone Functions Answering a Call

Answering a Call

• If you are not on an active call, you can answer a call by simply lifting the handset.

• If you are using a headset, press the HEADSET button on the phone.

• To answer in Hands Free mode, press the Answer soft key.

Other Options for Incoming Calls

1 Press Forward to forward to the call to another extension.
2 Press Silence to mute the ring tone.

3 Press Reject to send the call to voice mail.

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Basic Phone Functions Answering a Call

Answering When on a Call

If you are on an active call and a call comes in, press the Answer soft key to answer the call.

You can also answer a call by pressing the flashing line key. This will place the active call on
hold and answer the ringing call.

Alternatively, you can reject the call by pressing the Reject soft key. If your phone is so
configured, the call will be sent to the voice messaging system.

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Basic Phone Functions Call Pick Up

Call Pick Up

Call Pickup allows you to answer a call ringing on another extension by dialing a feature code.

NOTE: Call Pickup must be configured on the system by your System Administrator. The feature
codes noted are the defaults but may be different for your system.

Directed Pick Up

You can answer a call that comes in on another extension by dialing *71 and then the
extension number.

Group Pick Up

You can answer a call that comes into another extension in your Pickup Group by lifting the
handset and dialing *72. If more than one call is ringing, you will be connected to the call that
has been ringing the longest.

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Basic Phone Functions Group Call Park/Pickup

Group Call Park/Pickup

The Group Call Park/Pickup feature allows a user at one extension to park a call to a parkade
group, which can then be picked up on any other extension. You can only have one call
parked at a time. Once a call is picked up by another extension, you can park another call.

Parking a Call

To park a call so that anyone in the group can pick it up, press the Group Call Park feature key
on your phone. The location where the call is parked (Parkade) will display on your phone.
Typically you would make a page announcing the Parkade number, which other users will
need to pick up the call.

NOTE: If your phone does not have a feature key programmed for Group Call Park, press the
Transfer button, dial *73, and then hang up the handset (or press the OK button or the Send

key).

Picking up a Call

To pick up a parked call from a group: press the Call Park Pickup feature key and then dial the
Parkade number where the call is parked (usually announced by a page).

NOTE: If your phone does not have a feature key programmed for Call Park Pickup, dial *75
plus the Parkade number where the call is parked, and then hang up the handset (or press
the OK button or the Send key).

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Basic Phone Functions Directed Call Park/Pickup

Directed Call Park/Pickup

The Directed Call Park feature allows a user to park a call on a specific extension, which can
then be pickup up from any extension.

Parking a Call

To park a call on a specific extension, press the Directed Call Park feature key and then dial the
extension.

NOTE: if your phone does not have a feature key programmed for Directed Call Park, press
the Transfer button, dial *74 plus the extension, and then hang up the handset (or press the
OK button or the Send key).

Picking up a Call

To pick up a parked call on your extension: press the Call Park Pickup feature key and then dial
the extension number on which the call was parked.

NOTE: if your phone does not have a feature key programmed for Call Park Pickup, dial *75
plus the extension where the call is parked, and then hang up the handset (or press the OK
button or the Send key).

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Basic Phone Functions Paging

Paging

If your System Administrator has setup Multicast IP Paging, you can broadcast a page to all
extensions in a specified zone.

To make a page, dial *70 + Zone Number (01-50).

For example, to page zone 4, dial *7004.

See your System Administrator for information about your paging zones.

If your phone is on-hook (not being used) you will receive pages sent to any zones which have
been assigned to your extension. Unless Page Priority and/or Page Barge have been
configured on your phone by your System Adminsitrator, you may or may not receive pages if
you are on your phone (off-hook).

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Basic Phone Functions Adjusting the Ring Volume

Adjusting the Ring Volume

Idle State

To adjust the Ring Volume volume when you are not on an active call, press the Volume
Adjustment Bar.

The volume level appears on the display

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Basic Phone Functions Adjusting the Volume on an Active Call

Adjusting the Volume on an Active Call

To adjust the volume of the handset, headset, or speaker on an active call, press the Volume
Adjust Bar.

The volume level appears on the display.

To adjust the default volume for the handset, headset, speaker, or ring volume, see Adjusting
the Volume on page 69.

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Basic Phone Functions Denying an Incoming Call

Denying an Incoming Call

Press the Reject soft key to deny an incoming call and send it to voice mail.

Alternate: You can also press the Cancel button on the Navigation Keys to reject a call.

Do Not Disturb (DND)

To automatically reject incoming calls, press the DND soft key on the Idle screen to enable DND
Mode. The icon appears in the top-right of the LCD screen. Press the DND soft key again to

deactivate DND mode. You can find the incoming call record in the Call History.

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Basic Phone Functions Denying an Incoming Call

1 DND icon appears when DND is enabled.

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Basic Phone Functions Muting a Call

Muting a Call

Press the Mute button to mute an active call. While Mute is enabled you cannot be heard by
the other party but you can still hear them.

Press the Mute button again to disable mute.

Placing a Call on Hold

To place an active call on hold, press the Hold soft key or the HOLD button on the phone.

To return to the call, press the Resume soft key or the HOLD button.

Other calls can be received and made while a call is on hold. If there is more than one call on
hold, press the line button for the call you want to resume and then press the Resume soft key or
HOLD button to retrieve the call.

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Basic Phone Functions Transferring a Call

Transferring a Call

Step Item Press Notes

1Soft KeyTransfer

2 Keypad Enter number

3 Soft Key Transfer Initiates transfer.

You can hang up now and the call will be
transferred.

If you want to make sure the other party answers,
or to speak with the other party before you
transfer, wait until they answer and then press the
Transfer soft key or TRAN button.

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Basic Phone Functions Establishing a 3-Way Conference

Establishing a 3-Way Conference

Step Item Press Notes

1 Call second party

2 Soft Key Conf or CONF button

3 Keypad Dial other party.

4 Soft Key Send When call is answered, you

are connected to the third
party only.

5 Soft Key SWAP (Optional) to toggle

between parties before
establishing conference.

6 Soft Key Conf Establishes the conference

with all three parties.

7 Soft Key Cancel Terminates the

conference.

NOTE: To leave the conference while keeping the other parties connected, see “Leaving a
Conference” on page 42.

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Basic Phone Functions Establishing a 3-Way Conference

Leaving a Conference

To leave a conference that you created while leaving the other two parties connected.

Step Item Press Notes

1 Soft Key Split This places both

parties on hold.

2 Soft Key Tran This opens the

Transfer to screen.

3 Navigation

Keys

Down This selects the other

line in the
conference.

4 Soft Keys Select This disconnects you

and reconnects the
other two parties in
the conference.

You can hang up
and the other
parties will stay
connected.

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Basic Phone Functions Retrieving a New Voice Message

Retrieving a New Voice Message

When you have new voice messages, the LED on the MESSAGE button will be lit and the
message icon will appear in the top-right of the phone’s LCD screen. Press the MESSAGE button
to access your mailbox. You will be prompted to enter your password (default password is

5555).

Accessing your Voice Mailbox

To access your mailbox when you do not have a new message, press the MESSAGE button. If
you have multiple accounts on your phone, select the desired account. Press the MESSAGE
button again and then enter your password.

Contact your System Administrator for information on accessing your voice message from
another location.

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Basic Phone Functions Viewing Call History

Viewing Call History

Step Item Press Notes

1Soft Key History

2 Navigation Keys By default, All Calls are shown.

Use the right/left navigation
keys to change the category
(Missed Calls, Dialed Calls,
Received Calls or Forwarded
Calls).

3 Navigation Keys Down Highlight entry

4 Soft Key Send Dials number

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Basic Phone Functions Viewing Missed Calls

Viewing Missed Calls

1 Press the View soft key to see missed calls.
2 Message indicates you have missed call(s).

3 Press the Exit soft key to return to main idle screen.
4 Icon indicates Missed Calls.

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Basic Phone Functions Shared Extensions

Shared Extensions

Bridged Line Appearance

If your phone is configured with the Bridged Line Appearance (BLA) feature, you can share SIP
lines with other subsribers and monitoring the shared line.

NOTE: When a call is active on a BLA line, all members with that BLA appearance are blocked
from using this appearance until the line goes back to idle state or when the call is placed on
hold. Similarly, all members of the BLA group are notified of an incoming call and the call can
be picked up on a line appearance associated with the BLA extension.

Busy Lamp Field (BLF)/Direct Station Select (DSS)

If your phone supports Busy Lamp Field (BLF)/Direct Station Select (DSS), you can monitor the
status (idle, ringing, or busy) of other SIP accounts, as well as use the Feature Key to dial the
accounts.

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Basic Phone Functions Shared Extensions

Monitor

If your phone is configured with the Monitor feature, you can share CIP-D lines with other
subscribers. When a call is active on a monitored line, all members with that appearance will
be blocked from using this appearance until the line goes back to idle state or when the call is
placed on hold.

Similarly, all members of the group are notified of an incoming call and the call can be picked
up on a line appearance associated with the extension.

Active calls may also be placed on hold on one extension and picked up from hold on another
extension.

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Basic Phone Functions Shared Extensions

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Customizing Your Phone

CUSTOMIZING YOUR PHONE

This section provides instructions on how to:

• Manage Contacts/Blacklist

•Configure Features

•Customize Display

• Modify Basic Settings

• Modify Advanced Settings

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Customizing Your Phone Managing Contacts/Blacklists

Managing Contacts/Blacklists

You can add contacts to your directory and then dial them using the Directory option.

For each contact you can add the following:

• Name

• Office phone number

• Mobile number

• Other number

• Account setting (the Line that will be used to dial out when you dial the contact)

• Ring Tone (tone to play when you receive a call from the contact).

You can add a contact to a Blacklist to have calls from the contact automatically rejected
and sent to voice mail.

When viewing calls in your History, you can add them to your contact list or to the blacklist by
pressing the Option soft key.

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Customizing Your Phone Managing Contacts/Blacklists

Adding a Contact/Blacklist

Step Item Press Notes

1Soft Key Directory

2Soft Key Enter Contacts or Blacklist

3Soft Key Add

4Keypad/

Navigation
Key

5Soft Key Save

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Enter the contact name.

Use the Down Navigation Key to scroll
through other fields and enter
information as desired.

See Using DTMF Keypad in Alpha-
numeric Mode for help using the DTMF
keys and alpha-numeric soft key.

Customizing Your Phone Managing Contacts/Blacklists

Editing a Contact/Blacklist

Step Item Press Notes

1Soft Key Directory

2Soft Key Enter Contacts or Blacklist

3 Navigation

Keys

4Soft Key Option

5Soft Key OK Opens Detail screen

6 Edit information in each field as required. Use the

Back soft key to delete existing information

Use the Down Navigation Key to scroll through fields.

See Using DTMF Keypad in Alpha-numeric Mode for
help using the DTMF keys and alpha-numeric soft key.

7Soft KeySave

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Highlight desired contact

Customizing Your Phone Managing Contacts/Blacklists

Deleting a Contact/Blacklist

Step Item Press Notes

1Soft Key Directory

2Soft Key Enter Contacts or Blacklist

3 Navigation Keys Down Highlight contact

4Soft Key Option

5 Navigation Keys Down Highlight Delete

6Soft Key OK

7Soft Key OK

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Customizing Your Phone Managing Contacts/Blacklists

Moving a Contact to the Blacklist/Contact

Step Item Press Notes

1Soft Key Directory

2Soft Key Enter Contacts or Blacklist

3 Navigation Keys Down Highlight contact

4Soft Key Option

5 Navigation Keys Down Highlight Move to

Blacklist or Move to
Contacts

6Soft Key OK

7Soft Key OK

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Customizing Your Phone Configuring Features

Configuring Features

This section includes information on setting up the following features:

•Auto Redial

• Call Forward

• Call Waiting

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Customizing Your Phone Configuring Features

Setting up Auto Redial

Before you can use the Auto Redial feature, you must enable it and configure the Redial
Interval (default = 10 sec.) and the number of Redial Times (default = 10).

Step Item Press Notes

1Soft Key Menu

2Keypad 2 Features

3Keypad 3 Auto Redial

4Soft Key Switch Change to Enable.

If you do not want to change the default settings, click the
Save softkey. Otherwise, continue with steps.

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Customizing Your Phone Configuring Features

5 Navigation

Down

Key

6 Change Redial Interval (Optional)

aSoft Key Del Delete current value

for Redial Interval.

b Keypad Enter value for Redial

Interval.

7 Navigation

Down

Key

8 Change Redial Times (Optional)

aSoft Key Del Delete current value

for Redial Interval.

b Keypad Enter value for Redial

Interval.

9Soft Key OK

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Customizing Your Phone Configuring Features

Call Forward

This feature lets you automatically forward incoming calls to another phone number or voice
mailbox.

The following call forwarding events can be configured:

• Always: Incoming calls are immediately forwarded.

• Busy: Incoming calls are immediately forwarded when the phone is busy.

• No Answer: Incoming calls are forwarded when the phone is not answered after a specific

period.

When your phone is in Call Forward mode, the display shows the icon.

Once you have enabled Call Forward, each time you press the Call Forward Feature Key
programmed on your phone, Call Forward mode will toggle off and on.

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Customizing Your Phone Configuring Features

Call Forward (continued)

Step Item Press Notes

1Soft Key Menu

2Keypad 2 Features

3Keypad 1 Call Forward

4 Keypad Select mode

5Soft Key Switch Change to Enable

6 Navigation

Down

Keys

7 Keypad Enter number

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Customizing Your Phone Configuring Features

Changing the Forward to number

Step Item Press Notes

1Soft Key Menu

2Keypad 2 Features

3Keypad 1 Call Forward

4 Keypad Select mode

5 Navigation Keys Down Forward to:

6Soft Key Back Delete existing number

7 Keypad Enter new number

8Soft Key Save

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Customizing Your Phone Configuring Features

Call Waiting

Call Waiting allows you to accept other incoming calls on an extension already in an active
call. Call waiting is enabled by default. You will hear an audible tone when there is an incoming
call.

Step Item Press Notes

1Soft Key Menu

2Keypad 2 Features

3Keypad 2 Call Waiting

4Soft Key Switch Enable or disable Call

Waiting

5 Navigation Key Down

6Soft Key Switch Enable or disable Play

Tone

7Soft Key Save

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Customizing Your Phone Modifying Basic Settings

Modifying Basic Settings

Basic Settings include:

• Changing the Language

• Changing the Date and Time

• Changing the Date and Time Format

• Changing the Time Zone

• Adjusting the Volume

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Customizing Your Phone Modifying Basic Settings

Changing the Language

The default language for the Arcata series phones is English. The following languages are also
supported:

• Chinese (Simplified)

• Chinese (Traditional)

• English

•French

•German

•Italian

•Polish

•Portuguese

•Spanish

•Turkish

Note: The languages available depend on the language packs currently loaded in your phone.
Please contact your System Administrator for more information about loading language packs.

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Customizing Your Phone Modifying Basic Settings

Step Item Press Notes

1Soft Key Menu

2Keypad 3 Settings

3Keypad 1 Basic Settings

4Keypad 1 Language

5 Navigation Keys Down Highlight desired

language

6 Navigation Keys OK Select and save.

Note: Press the Option soft key to get more details or delete a contact.

The language you choose will now appear on the LCD display.

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Customizing Your Phone Modifying Basic Settings

Changing the Time and Date

The time and date appear on the idle screen of the Arcata phone. If the phone cannot obtain
a time and date from the call server, please contact your System Administrator.

You may need to change the time and date settings on your phone if you are located in a
different time zone than your main phone network.

This section includes the following tasks:

• Change the Time Zone

• Change the Time and Date

• Change the Time and Date Format

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Customizing Your Phone Modifying Basic Settings

Changing the Time Zone

Step Item Press Notes

1Soft Key Menu

2Keypad 3 Settings

3Keypad 1 Basic Settings

4Keypad 2 Time & Date

5Keypad 1 SNTP Settings

6Soft Key Switch Select desired Time Zone

7Soft Key Save

Caution: Do not change any other SNTP settings without
contacting your System Administrator.

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Customizing Your Phone Modifying Basic Settings

Changing the Time and Date

Step Item Press Notes

1Soft Key Menu

2Keypad 3 Settings

3Keypad 1 Basic Settings

4Keypad 2 Time & Date

5Keypad 2 Manual Setting

6 Keypad Enter Date *

7 Navigation

Keys

8 Keypad Enter Time

9Soft Key Save Saves settings

* Use Right Navigation Key to move to the next cell. Use the Down Navigation Key to move from Date to Time.

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Down Move to Time field.

Customizing Your Phone Modifying Basic Settings

Changing the Date & Time Format

Step Item Press Notes

1Soft Key Menu

2Keypad 3 Settings

3Keypad 1 Basic Settings

4Keypad 2 Time & Date

5Keypad 3 Time & Date Format

6Soft Key Switch Select Clock Format

7 Navigation Key Down

8Soft Key Switch Select Date Format

9Soft Key Save Saves setting

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Customizing Your Phone Modifying Basic Settings

Adjusting the Volume

Step Item Press Notes

1Soft Key Menu

2Keypad 3 Settings

3Keypad 1 Basic Settings

4Keypad 4 Phone Volume

5 Keypad See Notes Select volume to change

6Volume

Bar

7Soft Key OK

Notes

Alternatively, use Down Navigation Key to highlight option
and press Enter soft key.

For Ring Volume, enter 4.

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Left/Right Adjust volume to desired

level

Customizing Your Phone Modifying Basic Settings

Changing the Ring Tone

Step Item Press Notes

1Soft Key Menu

2Keypad 3 Settings

3Keypad 1 Basic Settings

4Keypad 3 Ring Tone

5 Navigation Key Down Scroll to highlight

desired tone *.

6 Navigation Key OK ** Saves setting

* Or enter the number for the tone using the keypad and press Save.

** Or press Save softkey.

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Customizing Your Phone Modifying Advanced Settings

Modifying Advanced Settings

The Advanced Settings listed below can be modified in User Mode. Other Advanced Settings
can be accessed in Admin Mode. See your System Administrator for more information.

Advanced Settings include:

• Network Settings

•Keypad Lock

•WAN Options

•PC Port

•VPN

Accessing Advanced Settings

To access Advanced Settings:

1 Press the Menu soft key.
2 Press 3 for Settings.

3 Press 2 for Advanced Settings.
4 Enter password. The default password is user. To change the User Password go to Advanced

Settings > Set user Password.

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Customizing Your Phone Modifying Advanced Settings

WAN Options

Select the desired WAN Option and enter information if required.

• DHCP IP Client - The phone attempts to contact a DHCP Server in your network to obtain its
valid network settings, such as IP Address, Subnet Mask, Gateway, and DNS Server.

• Static IP Client - If your phone cannot contact a DHCP Server, select this option to enter the
network settings manually.

• PPPoE IP Client - If you are using the xDSL Modem, you can connect your phone to the
internet in PPPoE mode. Contact your ISP for PPPoE User and PPPoE PWD (Password) for
internet access.

PC Port

• Bridge - The two Fast Ethernet ports will be transparent.

• Router - The SIP phone will work as a router. You will need to enter the IP Address, Subnet
Mask, and enable DHCP Server.

Network Settings

IMPORTANT: Do not change the Network Settings on your phone without first consulting your
Network Administrator.

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Customizing Your Phone Modifying Advanced Settings

VPN

Enable or disable VPN access.

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Customizing Your Phone Customizing the Display

Customizing the Display

Adjusting the Backlight

• Backlight Level - Press the Switch soft key to set the brightness level (1-3) of the backlight on
the display.

• Backlight Time - Press the Down Navigation Key to access the Backlight Time field, then press
the Switch soft key to select the length of time that the display will stay backlight (15-120 sec.)

Adjusting the Contrast

Set the contrast level of the display (1-10).

Lock

Select an option to disable functionality on your phone for security.

• Menu Key - disables the Menu soft key

• Function Keys - disable Function Keys such as MESSAGE, CONF, and TRAN.

• All Keys - disables all keys. The phone can only be used to answer incoming calls.

• Lock&Answer - All keys are locked and incoming calls are answered automatically (Auto
Answer).

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Arcata 2806 User Guide

Teltronics, Inc.
2511 Corporate Way
Palmetto, FL 34221-8478

941.753.5000

Part Number: 610-0000-0849 Rev E