Page 1
K
Service Source
Apple MessagePad
Apple MessagePad 2000
Apple MessagePad 2100
Page 2
K
Service Source
Basics
Apple MessagePad
Page 3
Basics Overview - 1
Overview
The Apple MessagePad 2000
and the Apple MessagePad
2100 are hand-held
computers with built-in
communications and
expansion options. They are
the first modular hand-held
computers designed
specifically for mobile
communications to access
the Internet, Intranet, and
World Wide Web.
The Apple MessagePads are
repaired through wholeunit exchange.
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Basics Overview - 2
Features
Features of the Apple MessagePad 2000 include the
following:
• 162 MHz StrongARM SA-110 RISC processor
• 3 MB Read/Write memory space (1 MB DRAM; 2 MB
FEPROM) expandable to 8 MB (4 MB DRAM; 4 MB
FEPROM)
• 480x320 transreflective DFSTN LCD display with 0.26
mm dot pitch
• 16 levels gray scale
• Two Type II PCMCIA slots; 3.3 V and 5 V operation
• Backlight
• Universal AC/DC power adapter
• Rechargeable NiMH battery pack or four AA alkaline
batteries
• 24 hours continuous operation with NiMH pack; 100
hours operation in Idle mode (display on, backlight off)
Page 5
Basics Overview - 3
The Apple MessagePad 2100 shares the same features as the
Apple MessagePad 2000 except it offers improved
performance with 8 MB RAM (4 MB DRAM; 4 MB Flash
RAM).
Page 6
K
Service Source
Specifications
Apple MessagePad
Page 7
Specifications - 1
Note:
Unless noted in the specifications subheading, product
specifications are the same for both the Apple MessagePad
2000 and the Apple MessagePad 2100.
Page 8
Specifications Processor - 2
Processor
CPU
StrongARM SA-110 RISC processor
162 MHz
Page 9
Specifications Memory - 3
Memory
Apple MessagePad 2000 RAM
Apple MessagePad 2100 RAM
ROM
4 MB
8 MB
8 MB mask ROM
Page 10
Specifications I/O Interface - 4
I/O Interface
Serial
PCMCIA
One Newton InterConnect docking port supports serial I/O, audio
I/O, and telephone I/O for networking and communications
expansion
Two Type II slots: 3.3 V and 5 V operation
Page 11
Specifications Sound and Video - 5
Sound and Video
Speaker
Video Display
8 ohm
Transreflective LCD with EL backlight
480 x 320 pixels
Page 12
Specifications Electrical - 6
Electrical
Main Batteries
4 AA alkaline batteries or a rechargeable NiMH battery pack
Page 13
Specifications Physical - 7
Physical
Dimensions
Weight
Height: 210.3 mm (8.25 in)
Width: 118.7 mm (4.7 in)
Depth: 27.5 mm (1.25 in)
Less than 1.8 lb with NiMH battery pack installed
Page 14
Specifications Environmental - 8
Environmental
Temperature
Relative Humidity
Operating Altitude
Operating: 0 to 40°C (32 to 104°F)
Storage: -20 to 60°C (-3 to 140°F)
5% to 95% noncondensing
0–10,000 ft. (0 to 3048 m)
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K
Service Source
Troubleshooting
Apple MessagePad
Page 16
Troubleshooting General - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
For additional assistance, contact Apple Technical Support.
Page 17
Troubleshooting Symptom Charts/Resetting the Operating System - 2
Symptom Charts
Resetting the Operating System
Erratic operation On back of MessagePad 2000 or 2100, use a pen (not the stylus)
to press the Reset button for two seconds. If MessagePad is on, it
restarts. If MessagePad is off, it turns on.
Important:
clock in MessagePad might lose some time whenever the Reset
button is pressed.)
Check the time in Date and Time preferences. (The
Reset Button
Page 18
Troubleshooting Symptom Charts/Screen - 3
Screen
Screen is too light or
too dark
1 Adjust contrast.
2 Adjust viewing angle.
3 Adjust surrounding lighting:
• If surrounding lighting too dark, turn on backlight
• If surrounding lighting too light, turn off backlight
4 Check that surrounding temperature is within operating
range. (Refer to Specifications chapter.)
5 Contact Apple Technical Support.
Page 19
Troubleshooting Symptom Charts/Memory - 4
Memory
“Out of Memory”
message appears
MessagePad will not
turn on
1 Tap the display’s Restart button.
2 Contact Apple Technical Support.
Power and Batteries
1 If batteries have just been replaced, verify that + and -
terminals are positioned properly.
2 If connected to power adapter, check that power outlet is
working.
3 Adjust screen contrast.
4 Press Reset button on back of MessagePad (see the symptom
“Resetting the Operating System”).
5 Contact Apple Technical Support.
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