APC SRT5KRMXLT-5KTF Owners Manual

Operation Manual

Smart-UPS™ On-Line

SRT

SRT5KXLI

SRT5KRMXLI

SRT5KXLT

SRT5KRMXLT

SRT5KXLT-IEC

SRT5KRMXLT-IEC

SRT5KRMXLW-HW

SRT6KXLI

SRT6KRMXLI

SRT6KXLT

SRT6KRMXLT

SRT6KXLT-IEC

SRT6KRMXLT-IEC

208/220/230/240 Vac

Tower/Rack-Mount 3U/4U

For Professional Business Applications – Not For Consumer Use

General Information

Important Safety Messages

SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the Smart-UPS and batteries.

Read these instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this bulletin or on
the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol either to a “Danger” or “Warning” safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.

DANGER

DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

<18 kg
<40 lb

18-32 kg
40-70 lb

32-55 kg
70-120 lb

>55 kg
>120 lb

1Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Safety and General Information

• Adhere to all national and local electrical codes.

• All wiring must be performed by a qualified electrician.

• Changes and modifications to this unit not expressly approved by APC could void the warranty.

• This UPS is intended for indoor use only.

• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.

• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.

• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not
use surge protectors or extension cords.

• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

• The batteries are heavy. Remove the batteries before installing the UPS and external battery packs (XLBPs),
in a rack.

• Always install XLBPs at the bottom in rack-mount configurations. The UPS must be installed above the
XLBPs.

• Always install peripheral equipment above the UPS in rack-mount configurations.

• Additional safety information can be found in the Safety Guide supplied with this unit.

Deenergizing safety

• The UPS contains internal batteries and may present a shock hazard even when disconnected from AC and
DC power.

• The AC and DC output connectors may be energized by remote or automatic control at any time.

• Before installing or servicing the equipment check that the:

– Mains circuit breaker is in the OFF position

– Internal UPS batteries are removed

– XLBP battery modules are disconnected

Electrical safety

• For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a
qualified electrician.

• 230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe,
output cords and network cables attached to the UPS must not exceed 10 meters in length.

• The protective earth conductor for the UPS carries the leakage current from the load devices (computer
equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the
UPS. The conductor must have the same size and insulation material as the grounded and ungrounded
branch circuit supply conductors. The conductor will typically be green and with or without a yellow stripe.

• The UPS input ground conductor must be properly bonded to protective earth at the service panel. If the
UPS input power is supplied by a separately derived system, the ground conductor must be properly bonded
at the supply transformer or motor generator set.

Battery safety

• Replace batteries with the same number and type of batteries as originally installed in the equipment.

• The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.

• Replace batteries immediately when the unit indicates battery replacement is necessary.

• Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and handling, there
is no contact with the internal components of the battery. Over charging, over heating or other misuse of

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U2

batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to
the skin and eyes.

• CAUTION: Before installing or replacing the batteries, remove jewelry such as wristwatches and rings.
High short circuit current through conductive materials could cause severe burns.

• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.

• CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes and may be
toxic.

Hardwire safety

• Verify that all branch circuit (mains) and low voltage (control) circuits are deenergized, and locked out
before installing cables or making connections, whether in the junction box or to the UPS.

• Wiring by a qualified electrician is required.

• Check national and local codes before wiring.

• Strain relief is required for all hardwiring (supplied with select products).
Snap in type strain reliefs are recommended.

• All openings that allow access to UPS hardwire terminals must be covered. Failure to do so may result in
personal injury or equipment damage.

• Select wire size and connectors according to national and local codes.

General information

• The UPS will recognize as many as 10 external battery packs connected to the UPS.

Note: For each XLBP added, increased recharge time will be required.

• The model and serial numbers are located on a small, rear panel label. For some models, an additional label
is located on the chassis under the front bezel.

• Always recycle used batteries.

• Recycle the package materials or save them for reuse.

FCC Class A Radio Frequency Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.

3Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Product Description

The APC by Schneider Electric Smart-UPS™ On-Line SRT is a high performance uninterruptible power supply
(UPS). The UPS helps to provide protection for electronic equipment from utility power blackouts, brownouts,
sags, surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power
for connected equipment until utility power returns to acceptable levels or the batteries are completely discharged.

This user manual is available on APC by Schneider Electric web site, www.apc.com.

Product Overview

Specifications

For additional specifications refer to the APC by Schneider Electric Web site, www.apc.com.

Environmental

Temperature Operating 0º to 40º C (32º to 104º F)

Storage -15º to 45º C (5º to 113º F)

Maximum Elevation Operating 0 - 3,000 m (0 - 10,000 ft)

Storage 0 - 15,000 m (50,000 ft)

Humidity 0% to 95% relative humidity, non-condensing

International Protection Code IP20

Pollution Degree 2

Note: Charge the battery modules every six months during storage.

Environmental factors impact battery life. Elevated ambient temperatures, high humidity, poor quality mains power,
and frequent short duration discharges will shorten battery life.

Physical

SRT5K model

The UPS is heavy. Follow all lifting guidelines.

Unit weight batteries included, without packaging 56.6 kg (124.8 lb)

Unit weight batteries included, with packaging Rack-Mount models: 67.3 kg (148.4 lb)

Unit dimensions without packaging
Height x Width x Depth

Unit dimensions with packaging
Height x Width x Depth

The model and serial numbers are on a small label located on the rear panel.

SRT6K model

The UPS is heavy. Follow all lifting guidelines.

Unit weight batteries included, without packaging 60 kg (132 lb)

Unit weight batteries included, with packaging 67 kg (147.4 lb)

Unit dimensions without packaging
Height x Width x Depth

Unit dimensions with packaging
Height x Width x Depth

The model and serial numbers are on a small label located on the rear panel.

Tower models: 64.36 kg (141.9 lb)
130 mm x 432 mm x 711 mm

5 in x 17 in x 28 in

330 mm x 610 mm x 960 mm
13 in x 24 in x 37.8 in

174 mm x 432 mm x 719.4 mm

6.9 in x 17 in x 28.3 in

370 mm x 610 mm x 960 mm

14.6 in x 24 in x 37.8 in

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U4

Battery

CAUTION

RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

• Replace the battery at least every 5 years.

• Replace the battery immediately when the UPS indicates battery replacement is necessary.

• Replace battery at the end of its service life.

• Replace batteries with the same number and type of batteries as originally installed in the equipment.

• Replace the battery immediately when the UPS indicates a battery overtemperature condition, or when
there is evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect
the batteries. Do not operate the UPS until the batteries have been replaced.

• *Replace all battery modules (including the modules in External Battery Packs) which are older than one
year, when installing additional battery packs or replacing the battery module(s).

Failure to follow these instructions could result in equipment damage and minor or moderate injury.

*Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery
modules.

NOTE: Contact APC by Schneider Electric Worldwide Customer Support when Battery overtemperature alert
appears on the LCD display.

Battery type Sealed, maintenance-free, Valve Regulated

Lead-Acid battery

Replacement battery module

This UPS has swappable battery modules.

Refer to the appropriate replacement battery user manual for
installation instructions.

Contact your dealer or go the APC by Schneider Electric Web site,

www.apc.com for information on replacement batteries.

Number of battery modules 2 battery modules

Voltage for each battery module
Total voltage for the UPS
Ah rating

XLBP cable length 500 mm (19.7 in)

APCRBC140

96 VDC
192 VDC
5 Ah per battery module

Battery module UPS XLBP

APCRBC140 SRT5KXLx/SRT5KRMXLx/SRT6KXLx/SRT6KRMXLx SRT192BP/SRT192RMBP

Electrical

Overvoltage Category

Applicable power grid power distribution system

Applicable Standard*

* Applicable only to SRT5KXLI, SRT5KRMXLI, SRT5KRMXLW-HW, SRT6KXLI, and SRT6KRMXLI models.

II

TN Power System

IEC 62040-1

5Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

CAUTION: To reduce the risk of fire, connect the UPS only to a circuit provided with recommended maximum

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branch circuit overcurrent protection in accordance with the National Electrical Code, ANSI/NFPA 70 and the
Canadian Electrical Code, Part I, C22.1.

Models Rating Branch Circuit Overcurrent

Online Green Mode

SRT5KXLT 5.4 kVA/4.8 kW at 208 V

SRT5KRMXLT

6.0 kVA/4.8 kW at 240 V

SRT 5K XLT- IE C

SRT 5K RM XLT- IE C

SRT5KXLI 5 kVA/4.5 kW 5.0 kVA 40 A

SRT5KRMXLI

SRT5KRMXLW-HW

SRT6KXLT 6 kVA/6 kW 6.0 kVA 50 A

SRT6KRMXLT

SRT 6K XLT- IE C

SRT 6K RM XLT- IE C

SRT6KXLI

SRT6KRMXLI

4.8 kVA at 208 V

5.5 kVA at 240 V

Rating / Building Circuit

Breaker (CB) Current Rating

30 A

Output

Output Frequency 50 Hz/60 Hz ± 3 Hz

Nominal Output Voltage SRT5KRMXLW-HW: 208 V, 220 V, 230 V, 240 V

SRT5K/6KXLI, SRT5K/6KRMXLI: 220 V, 230 V, 240 V

SRT5K/6KXLT/XLT-IEC, SRT5K/6KRMXLT/RMXLT-IEC: 208 V, 240 V

Input

Input Frequency 40 Hz-70 Hz ± 3 Hz

Nominal Input Voltage SRT5KRMXLW-HW: 208 V, 220 V, 230 V, 240 V

SRT5K/6KXLI, SRT5K/6KRMXLI: 220 V, 230 V, 240 V

SRT5K/6KXLT/XLT-IEC, SRT5K/6KRMXLT/RMXLT-IEC: 208 V, 240 V

Front panel features

Display interface panel



UPS battery connectors



Battery compartment



Bezel



Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U6

Rear panel features

GROUP 1

10 AM P MAX

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GRO UP 1

20 AMP M AX

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Note: Refer to the table “Key to identify rear panel features” on page 10, that provides a key to the callout numbers
for the rear panel graphics depicted in this manual.

SRT5KXLI/SRT5KRMXLI

SRT5KXLT/SRT5KRMXLT

7Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

SRT5KXLT-IEC/SRT5KRMXLT-IEC

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GROUP 1

15 A MP MAX

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SRT5KRMXLW-HW

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U8

SRT6KXLI/SRT6KXRMXLI

GROUP 1

10 AMP MAX

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GROUP 3

16 AMP MAX

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GROUP 1

20 AM P M AX

GROUP 3

30 AMP MAX

suo1 939a

SRT6KXLT/SRT6KRMXLT

9Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

SRT6KXLT-IEC/SRT6KRMXLT-IEC

GROUP 1

15 AMP MAX

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Key to identify rear panel features

SmartSlot The SmartSlot can be used to connect optional management accessories.



External battery



power and
communication
connector

Chassis ground



screws

Use the external battery cable on the XLBP to connect the UPS and XLBP.
XLBPs provide extended runtime during power outages. The UPS will automatically recognize
up to 10 external battery packs.

The UPS and XLBPs have ground screws for connecting the ground leads. Prior to connecting
a ground lead, disconnect the UPS from mains power.

Hardwire



output box

SRT5KRMXLW-HW, SRT6KXLI, SRT6KRMXLI, SRT6KXLT, SRT6KRMXLT,
SRT6KXLT-IEC, SRT6KRMXLT-IEC models are equipped with a hardwire output box.
Refer to “Wiring Specifications” on page 12 for hardwire specifications.

Remove the knockouts. Snap-In strain reliefs are recommended (not supplied).

EPO terminal The Emergency Power Off (EPO) terminal allows the user to connect the UPS to a central EPO



system.

Serial Com The Serial Com port is used to communicate with the UPS.



Use only interface kits supplied or approved by APC by Schneider Electric. Any other
serial interface cable will be incompatible with the UPS connector.

UPS USB port The USB port is used to connect either a server for native operating system communications, or



Universal I/O



port

for software to communicate with the UPS.

Use to connect:

• Temperature sensor AP9335T (supplied)

• Temperature/humidity sensor AP9335TH (not supplied)

• Relay input/output connector AP9810 (not supplied), supports two input contacts and one
output relay

USB port Connector for a USB flash drive.



Console port Use the Console port to configure the network management features.



Reset button Use the Reset button to restart the Network Management Interface.



Note: A restart of the Network Management Interface does not affect UPS operation.

Network port Use the Network port to connect the UPS to the network.



Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U10

AC input



power cable or
hardwire input
box

• SRT5KXLT, SRT5KRMXLT, SRT5KXLT-IEC, SRT5KRMXLT-IEC models have factory
installed input power cables.

• All other models are equipped with a hardwire input box.
Refer to “Wiring Specifications” on page 12.
Remove the knockouts. Snap-In strain reliefs are recommended (not supplied).

Controllable



Connect electronic devices to these outlets.

outlet group 1
Controllable



Connect electronic devices to these outlets.

outlet group 2
Controllable



Connect electronic devices to these outlets.

outlet group 3
Circuit breaker In the event an overload condition occurs, disconnect nonessential equipment.



Then reset the circuit breaker.

11Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Operation

Wiring Specifications

CAUTION

RISK OF ELECTRIC SHOCK

• Adhere to all national and local electrical codes.

• Wiring should be performed by a qualified electrician.

• Use Snap-In strain relief(s) provided with the unit.
Refer to the Installation Guide for knockout panel sizes.

• The UPS must be wired into a branch circuit, equipped with a circuit breaker rated as specified in the
tables below.

• Actual wire size must comply with required amp capacity and national and local electrical codes.

• Recommended input terminal screw torque: 16 lbf-in (2 Nm).

Failure to follow these instructions can result in minor or moderate injury.

SRT5K/6KXLT, SRT5K/6KXLT-IEC models

Input connections Wire to L1, L2,

Output connections Wire to L1, L2,

System Wiring Voltage Current full

SRT5KXLT
SRT5KRMXLT
SRT 5KX LT-I EC
SRT 5KR MX LT-I EC

SRT6KXLT
SRT6KRMXLT
SRT 6KX LT-I EC
SRT 6KR MX LT-I EC

Input

Output

Input

Output

208/240 Vac 24 A 30 A/2-pole L6-30

208/240 Vac 33 A

load, nominal

29 A

External input

Wire size,

circuit breaker,

(typical)

(provided with the

50 A/2-pole 6 AWG

typical

UPS)

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U12

SRT5KXLI/SRT6KXLI models

Input connections Single phase: Wire to L, N,

Output connections Wire to L, N

System Wiring Voltage Current full

SRT5KXLI
SRT5KRMXLI

SRT6KXLI
SRT6KRMXLI

Input

Output

Input 220/230/240 Vac 30 A 50 A/2-pole

Output 28 A

Input connections Single phase: Wire to L, L2/N,

Output connections Wire to L1, L2/N

System Wiring Voltage Current full

SRT5KRMXLW-HW Input

Output

External input

load, nominal

circuit breaker,

(typical)

220/230/240 Vac 24 A 40 A/2-pole

SRT5KRMXLW-HW

External input

load, nominal

circuit breaker,

(typical)

208/220/

230/240 Vac

26 A
24 A

40 A/2-pole 6 mm

Wire size,

typical

2

6 mm

2

10 mm

Wire size,

typical

2

(8 AWG)

13Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Connect Equipment

CAUTION

RISK OF ELECTRIC SHOCK

• Disconnect the mains input circuit breaker before installing or servicing the UPS or connected
equipment.

• Disconnect internal and external batteries before installing or servicing the UPS or connected
equipment.

• The UPS contains internal and external batteries that may present a shock hazard even when
disconnected from the mains.

• UPS AC hardwired and pluggable outlets may be energized by remote or automatic control at any
time.

• Disconnect equipment from the UPS before servicing any equipment.

• Do not use the UPS as a safety disconnect.

Failure to follow these instructions can result in minor or moderate injury.

Note: The UPS batteries will charge to 90% capacity in the first three hours of normal operation. Do not expect

full battery runtime capability during this initial charge period.

1. Connect the internal battery module. See Installation manual for details.

2. Connect equipment to the outlets on the rear panel of the UPS.
Refer to “Controllable Outlet Groups” on page 23.

3. Connect the UPS to the building utility power.

Turn the UPS On/Off

The first time the UPS is turned on the Setup Wizard screen will run. Follow the prompts to configure UPS
settings. Refer to “Configuration” on page 18.

To turn on the UPS and all connected equipment, press the Power
prompts to either turn the UPS on immediately or after a delay, then press OK.
Note: When there is no input power and the UPS is off, the cold start feature can be used to turn on the UPS and
connected equipment using battery power.
To perform a cold start press the Power ON/OFF button.
The display panel will illuminate and the Power ON/OFF button will illuminate red.
To turn on the output power press the Power ON/OFF button again. Select the prompt Turn ON with NO AC and
press OK.

To turn output power off, press the Power
immediately or after a delay, then press OK.
Note: Once the AC power has been turned off the UPS will continue operating on battery power for a short period
of time. To remove power completely press the Power ON/OFF button. Follow the prompt to select Internal Power
Off, then press OK.

ON/OFF button. Follow the prompts to either turn the UPS off

ON/OFF button on the display panel. Follow the

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U14

UPS Display Interface

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Output

230.0

v

LOAD

On-Line

12

LOA D

1

POWER ON/OFF button

Button illumination indications:

-No illumination, the UPS and the output
power are off

-White illumination, the UPS and the
output power are on

-Red illumination, the UPS is on and the
output power is off

2 Load icon

Disable/mute audible alarm icon

3 UPS status information

4 Operation mode icons

5

ESCAPE button

6

OK button

7

UP/DOWN buttons

8 Controllable outlet group status icons

9 Battery status icons

UPS Display Interface operation

Use the UP/DOWN buttons to scroll through the options. Press the OK button to accept the selected option. Press
the

ESC button to return to the previous menu.

The icons on the LCD display interface screen may vary depending on the installed firmware version.

Load icon: The approximate load capacity percentage is indicated by the number of load bar
sections illuminated. Each bar represents 16% of the load capacity.

Mute icon: Indicates the audible alarm is disabled/mute.

UPS Status Information

The status information field provides key information on the status of the UPS.
The Standard menu will allow the user to select one of the five screens listed below. Use the UP/DOWN buttons to
scroll through the screens.

The Advanced menu will scroll through the five screens automatically.

• Input Voltage

• Output Voltage

• Output Frequency

•Load

• Runtime

In the case of a UPS event, status updates will be displayed defining the event or condition that has occurred.
The display screen illuminates amber to indicate a Message and red to indicate an Alert depending on the severity of the
event or condition.

15Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Operation Mode Icons

X

UPS Status Icon

On-Line mode: The UPS is supplying conditioned mains power to connected equipment.

Bypass mode: The UPS is in Bypass mode and the connected equipment will receive mains

power as long as the input voltage and frequency are within the configured limits.

Green mode: When in Green mode mains power is sent directly to the load.

In the event of a mains power outage, there will be an interruption in power to the load of up to
10 ms while the UPS switches to On-Line or Battery mode.

When enabling Green mode consideration should be given to devices that may be sensitive to
power fluctuations.

Battery mode: The UPS is supplying battery power to connected equipment.

The UPS has detected an internal fault with the battery. Follow the instructions on the screen.

The UPS has detected a critical fault with the battery. The battery is at the end of its life and has
to be replaced.

Indicates a UPS alert that requires attention.

Controllable Outlet Group Icons

Controllable Outlet Group Power Available: The number next to the icon identifies the

specific outlet groups that have available power.

Flashing icon indicates the outlet group is turning from OFF to ON with delay.
Controllable Outlet Group Power Not Available: The number next to the icon identifies

specific outlet groups that do not have available power.

Flashing icon indicates the outlet group is turning from ON to OFF with delay.

Battery Status Icons

Battery Charge Status: Indicates the battery charge status.

Battery Charge In Progress: Indicates the battery is charging.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U16

LCD display interface angle adjustment

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The angle of the LCD display interface can be adjusted for ease in viewing the displayed messages.

1. Remove the front bezel.

2. Locate the button on the bottom of the display interface panel.

3. Press the button and slide the bottom of the LCD display interface screen out. An audible click will be heard
when the screen reaches the maximum angle.

Menu overview

The UPS Display Interface has Standard and Advanced menu screens. The preference for Standard or Advanced
menu selections is made during initial installation and can be changed at any time through the Configuration
menu.

The Standard menus include the most commonly used options.

The Advanced menus provide additional options.

Note: Actual menu screens may differ by model and firmware version.

17Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

UPS Menu Overview

Main Menu

Status
Control
Configuration
Test And Diagnostics
Log
About

Status Menu***

UPS
Battery
Accessory

UPS***

Efficiency
Output Power - Watts, VA, Load %
Output - Voltage, Frequency, Current
Energy Usage
Battery - Charge %, Runtime
Input - Voltage, Frequency
UPS Self Test
Runtime Test

Battery

RBC Health
RBC Summary - Installed MMYY, Replace MMYY
Internal RBC’s, Battery Packs, External RBC’s
Charge %, Runtime
Temperature, Voltage
Internal Pack - Temperature
Internal Pack - Health
External Pack - Temperature
External Pack - Health

Accessory***

Smart Slot - Probe 1 Temperature
Smart Slot - Probe 1 Humidity
Smart Slot - Probe 1 Relay I/O Status
Smart Slot - Probe 2 Temperature
Smart Slot - Probe 2 Humidity
Smart Slot - Probe 2 Relay I/O Status

Control Menu**

UPS
Bypass Control
Outlet Group 1*
Outlet Group 2*
Clear Alarms

UPS**

Turn On Immediately
Turn On With Delay
Turn Off Immediately
Turn Off With Delay
Reboot Immediately
Reboot With Delay
Shutdown Immediately
Shutdown With Delay

Bypass Control**

Go into Bypass
Go out of Bypass

Outlet Group 1**

Turn On Immediately
Turn On With Delay
Turn Off Immediately
Turn Off With Delay
Reboot Immediately
Reboot With Delay
Shutdown Immediately
Shutdown With Delay

Outlet Group 2**

Turn On Immediately
Turn On With Delay
Turn Off Immediately
Turn Off With Delay
Reboot Immediately
Reboot With Delay
Shutdown Immediately
Shutdown With Delay

Clear Alarms**

No Alarm Exist

Config Menu

UPS
Battery
Outlets
Communication
Display

UPS**

Green Mode - Enable / Disable
Output Setting - Lower Vot, Upper Volt
Output Setting - Acceptable Frequency
Output Setting - Frequency, Slew Rate
Bypass Settings - Lower Vot, Upper Volt
Bypass Settings - Frequency
Battery Settings - Low Runtime Alert
Self Test Schedule
Alert Setting - Site Wiring Fault
PDU model - Standard, SRT001, SRT004, SRT005, SRTT015
Default Setting
Energy Meter*

Battery

Install Date
Replace Notification
Replace Battery Alarm

Outlets

Main Outlet
Outlet Group 1
Outlet Group 2
Outlet Group 3

Communication

Network - IP Address mode, IPv4 Address
Modbus* - Enable / Disable, Address
SmartSlot - IP Address Mode, IPv4
Address***

Display

Language
Audible Alarm - Disable, Enable
LCD Backlight - Always On, Auto Dim, Auto Off
LCD Settings - Color, Brightness, Contrast
Menu type - Standard / Advanced
Time****

Test And Diagnostics Menu

UPS Self Test
Runtime Test
Alarm Test - Short
Alarm Test - Continuous

Log

Event Log

About Menu**

UPS
Battery
Accessory

UPS***

UPS Hardware
PDU Hardware
UPS Hardware - Serial No.
UPS Hardware - Manufacture Date
UPS Firmware - Revision
UPS - DSP Firmware
UPS - Comm Firmware
UPS Time

Battery

RBC Summary - Installed MMYY, Replace MMYY
Battery - Firmware
Battery - Part No.

Accessory***

Network - MAC Address
Network - IP Address
Smart Slot - Serial No.
Smart Slot - Part No.
Smart Slot - Firmware
Smart Slot - MAC Address
Smart Slot - IPv4 Address

Menus are subject to change depending on the installed firmware
version

* Available on the Advanced Menu Screens.
** Options displayed will vary based on UPS state.
*** Options displayed will vary based on connected accessories.
**** Disabled when AP9640/41/43 is installed in the UPS.

suo1951a

Configuration

Language

Francais
Italiano

English

Setup Wizard

Voltage AC Setting

230 VAC
240 VAC

220 VAC

Setup Wizard

Menu Type

Advanced

Standard

Setup Wizard

UPS Settings

There are three ways to select UPS configuration options.

1. The first time the UPS is turned on the Setup Wizard screen will open. On each menu screen select the
desired settings. Press OK after each UPS setting is selected.

Note: The UPS will not turn on until all of the settings have been configured.

1. Main Menu/Configuration/UPS/Default Setting. This screen allows the user to reset the UPS to factory
default settings. Press OK after the UPS setting is selected.
Refer to “Configuration” on page 18 and “UPS Menu Overview” .

2. Configure settings using an external interface, such as the Network Management Web interface.

Startup configuration

Note: The configuration menu options vary according to the UPS models.

Function Description

Select the language required for the display interface.

Language options will vary by model and firmware version.

Options:

• English

•Francais

• Italiano

•Deutsch

• Espanol

• Portugues

• Japanese

• Russian
Select the output voltage.

Options will vary by model.

Options:

• 208 Vac

• 220 Vac

• 230 Vac

• 240 Vac
The Standard menu options are the most commonly used options.

The Advanced menu options will be used by IT professionals who need
detailed configuration and reporting information.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U18

General settings

Configure these settings at any time, using the display interface, or the Network Management Web Interface.

Parameters Default Value Options Description

Config Menu
UPS

Green Mode Disabled Disable

Enable

AC Setting NA

(see description)

Output
Lower
Acceptable
Vo lt ag e

Output
Upper
Acceptable
Vo lt ag e

Output
Frequency

Output
Frequency
Slew Rate

Bypass
Lower
Acceptable
Vo lt ag e

Bypass
Upper
Acceptable
Vo lt ag e

Bypass
Setting
Acceptable
Frequency

Low
Runtime
Alert

Self Test
Schedule

184 V for 208 V output
198 V for 220 V output
207 V for 230 V output
216 V for 240 V output

220 V for 208 V output
242 V for 220 V output
253 V for 230 V output
264 V for 240 V output

Auto 50/60 ± 3Hz Auto 50/60 ± 3 Hz

1 Hz/Sec 0.5 Hz/Sec

160 V 208 V - 160 to 184 V

250 V for 208 V output
255 V for 220 V output
265 V for 230 V output
270 V for 240 V output

Wider Frequency

47 - 63 Hz

150 seconds 0 to 1800 seconds The UPS will emit an audible alarm

Startup + every 14 days
since last test

XLW models: 208 V,
220 V, 230 V, 240 V

XLI models: 220 V,
230 V, 240 V

XLT models: 208 V,
240 V

208 V - 169 to 184 V
220 V - 186 to 198 V
230 V - 195 to 207 V
240 V - 204 to 216 V

208 V - 220 to 235 V
220 V - 242 to 253 V
230 V - 253 to 265 V
240 V - 264 to 270 V

50 ± 0.1 Hz
50 ± 3.0 Hz
60 ± 0.1 Hz
60 ± 3.0 Hz

1 Hz/Sec
2 Hz/Sec
4 Hz/Sec

220 V - 160 to 198 V
230 V - 160 to 207 V
240 V - 160 to 216 V

208 V - 220 to 250 V
220 V - 242 to 264 V
230 V - 253 to 270 V
240 V - 264 to 270 V

• Wider Frequency
47 - 63 Hz

• Use Output
Frequency Setting

Never
Startup
Startup + 14 days
Startup + 7 days

Disable or enable Green mode
operation

Set the output voltage for the UPS.
This setting can only be changed when
the UPS output is off.

These settings may vary depending on
the UPS model.

Default Value:

The value selected by the user during
initial startup. Reset to factory
default does not change the selected
value.

If the UPS input voltage is between
the lower acceptable voltage and the
higher acceptable voltage, the UPS
will operate in Green mode when
enabled.

If the output voltage goes outside the
acceptable range the UPS will switch
from Green mode to On-Line mode
or to Battery mode.

Set the output frequency for the UPS.

Select the rate of change for output
frequency in
Hertz per second.

If the UPS input voltage is between
the lower acceptable voltage and the
higher acceptable voltage, the UPS
can enter Bypass mode when enabled.

The setting Wider Frequency,
enables Bypass mode operation for an
input frequency range of
47-63 Hz.

when the remaining runtime has
reached this threshold.

This is the interval at which the UPS
will execute a Self Test.

19Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Config Menu
UPS

Config Menu
Battery

Config Menu
Display

Parameters Default Value Options Description

PDU Model Standard 5KVA:

• XLI Model ­SRT001

• XLW Model ­SRT004

• XLT Model ­SRT001, SRT004

• SMRT5KRMXLW­HW Model ­SRT015

6KVA:

XLT Model - SRT005

Default

No Yes/No Allows the user to restore the UPS

Setting

Reset Energy

No Yes/No The Energy Meter stores information

Meter

Install Date Battery Installation Date Month-Year Enter the installation date of the

Replacement
Notification
Time

Replacement
Battery
Alarm

183 days • 0-360 days

•-1

14 days • 0-180 days

•-1

Reminder

Language English English

Francais
Italiano
Deutsch
Espanol
Portugues
Japanese
Russian

Audible
Alarm

Enabled Disable

Enable

Select the PDU model installed in the
UPS for proper operation of the PDU.

See the user documentation for the
PDU models SRT001, SRT004,
SRT005, SRT015 for details.

factory default settings.

on UPS output energy usage.

The Reset feature allows the user to
reset the Energy Meter to 0 kWh.

RBCs.
To set the Near End of Life alarm,

select the number of days before the
estimated battery end of life.
When this date is reached the UPS will
emit an audible alarm and a message
will appear on the display interface
screen.

Example: Using the default value, the
Near End of Life alarm will occur
183 days before the estimated end of
life date.

To disable the notifications select -1.
The Near End of Life audible alarm

can be muted.
Enter the number of days between the
time a Near End of Life alarm is
acknowledged and the next Near End
of Life alarm occurs.

To disable the notifications select -1.
Select the language required for the

display interface.

Language options will vary by model
and firmware version.

When audible alarms are disabled, the
UPS will never emit an audible alarm.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U20

Config Menu
Display

Config Menu
Display

Config Menu
Outlets

Parameters Default Value Options Description

LCD
Back Light

LCD Setting Optimal Values Color

Menu Type User Choice Standard

Time UTC time

Power On
Delay

Power Off
Delay

Reboot
Duration

Minimum
Return
Runtime

Loadshed
On Battery

Loadshed
Time On
Battery

Loadshed
On Runtime

Auto Dim Always On

Auto Dim
Auto Off

To conserve energy, the LCD back
light illumination dims or turns off
when no events are active.

Full display interface illumination
returns when the UPS changes status
as a result of an event or when any
button on the display interface is
pressed.

Adjust the brightness and contrast
Brightness
Contrast

individually for each LCD back light

color.

The Standard menus include the most
Advanced

commonly used options.

The Advanced menu options include

all parameters.

Universal Time
Coordinated (UTC) is a
coordinated time scale,
maintained by the

DD-MMM-YYYY
HH:MM:SS am/pm

For non-NC models only: Scroll

through the fields to set the time.

Note: Not applicable when AP9640/

41/43 Network Management Card

(NMC) is connected to the UPS.

Bureau International des
Poids et Mesures
(BIPM)]

0 seconds 0-1800 seconds Select the amount of time the

controllable outlet groups will wait

between receiving the command to

turn on and actual startup.

90 seconds 0-32767 seconds Select the amount of time the

controllable outlet groups will wait

between receiving the command to

shutdown and actual shutdown.

8 seconds 4-300 seconds Select the amount of time the

controllable outlet groups will remain

off before the UPS will restart.

0 seconds 0-32767 seconds Select the amount of battery runtime

that must be available before the

controllable outlet groups will turn on

using battery power, after a shutdown.

Disable Disable

Enable

To conserve battery power the UPS

can disconnect power from

controllable outlet groups not in use.

To configure the disconnect delay time

for this feature use the Loadshed

Time On Battery setting.

5 seconds 5-32767 seconds Select the amount of time the

controllable outlet groups will be

allowed to function on battery power

before shutdown.

Disable Disable

Enable

To conserve battery power the UPS

can disconnect power from

controllable outlet groups when the

Loadshed Runtime threshold is

reached.

21Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Config Menu
Outlets

Config Menu
Network
Manage

Config Menu
Communication
Modbus

Parameters Default Value Options Description

Loadshed
Runtime

Loadshed
Overload

IP Address
Mode

IP Address Program IP, Subnet,

Modbus Disable Disable

Modbus
Address

0 seconds 0-3600 seconds When the selected runtime threshold is

reached the UPS will shutdown the
controllable outlet groups.

Disable Disable

Enable

To conserve energy in the event of an
overload condition greater than 105%
output, the controllable outlet groups
will immediately turn off. The
controllable outlet groups will only
turn on again with a manual restart
command once the overload condition
has been corrected.

Manual, DHCP,
BOOTP

Refer to the Network Management
Card documentation.

Gateway

Allows the user to enable or disable

Enable

the UPS Modbus functionality

1 1 - 223 Allows the user to select the Modbus

address

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U22

Controllable Outlet Groups

Controllable Outlet Groups provide battery backup power to connected equipment.

Overview

The controllable outlet groups can be configured using the Advanced menu options.
Refer to “General settings” on page 19.

The controllable outlet groups can be configured to independently turn off, turn on, shutdown, switch to Sleep
mode, and reboot connected equipment.

• Tur n O ff: Disconnect output power to connected equipment either immediately using the Tur n O ff

Immediately feature or after a configured delay using the Turn Off With Delay feature.
Note: Controllable outlet groups can be turned on only using the Tur n On feature.

• Tur n O n: Connect output power to connected equipment either immediately using the Tur n O n
Immediately feature or after a configured delay using the Turn On With Delay feature.

• Shutdown: Disconnects the power to connected equipment either immediately or after a configured delay.
Equipment reconnects after a configured delay when mains power becomes available and other configured
conditions are met.
Each controllable outlet group can be configured separately to allow power sequencing for equipment
connected to any controllable outlet group.

• Reboot: Disconnect the power to connected equipment either immediately or after a configured delay.
Reconnect equipment after a configured delay when either mains or battery power becomes available and
other configured conditions are met.
Each controllable outlet group can be configured separately to allow power sequencing for loads connected
to any controllable outlet group.

• Sleep: This mode is a reboot with an extended duration where a outlet(s) remain turned off.
Disconnect the power to connected equipment either immediately or after a configured delay. Reconnect
equipment after a configured delay when either mains or battery power becomes available and other
configured conditions are met.
Each controllable outlet group can be configured separately to allow power sequencing for equipment
connected to any controllable outlet group.
To configure Sleep mode use an external interface, such as the Network Management Web interface.

• Automatically turn off or shutdown when certain conditions occur, based on user configurations set using
the Config Menu Outlets menus. Refer to “Configuration” on page 18

Connect controllable outlet groups

• Connect critical equipment to one controllable outlet group.

• Connect peripheral equipment to the other controllable outlet groups.

– To conserve battery runtime during a power outage, nonessential equipment can be configured to shut

down. Use Loadshed Time on Battery Enable/Disable and Loadshed Time on Battery Setting
defined in the General Settings section. Refer to “General settings” on page 19.

– If equipment has dependent peripherals that must restart or shut down in a specific sequence, such as an

ethernet switch that must restart before a connected server can be restarted, connect the devices to
different outlet groups. Each controllable outlet group can be configured independently of the other
groups.

• Use the Configuration menus to configure how the controllable outlet groups will react in the event of a
power outage.

23Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Emergency Power Off

1

2

3

4

1

2

3

4

Overview

The Emergency Power Off (EPO) option is a feature that will immediately disconnect all connected equipment
from mains power. The UPS will immediately shut down and will not switch to battery power.

Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel, each UPS
must be connected to the EPO switch.

The UPS must be restarted for power to return to connected equipment. Press the
of the UPS.

CAUTION

RISK OF ELECTRIC SHOCK

• Adhere to all national and local electrical codes.

• Wiring must be performed by a qualified electrician.

• Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in minor or moderate injury.

Normally open contacts

1. If the EPO switch or relay contacts are normally open, insert the wires from the
switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG wire.

2. Secure the wires by tightening the screws.

If the contacts are closed, the UPS will turn OFF and power will be removed from the
load.

ON/OFF button on the front panel

Normally closed contacts

1. If the EPO switch or relay contacts are normally closed, insert the wires from the
switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28 AWG wire.

2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the three
screws at positions 1, 2, and 3.

If the contacts are opened, the UPS will turn OFF and power will be removed from the load.

Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.

If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for “dry” circuit
applications, the rating should be for low voltage and low current applications. This normally implies the contacts
are gold plated.

The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from mains power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.

Use one of the following cable types to connect the UPS to the EPO switch.

• CL2: Class 2 cable for general use.

• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.

• CL2R: Riser cable for use in a vertical run in a floor to floor shaft.

• CLEX: Limited use cable for use in dwellings and for use in raceways.

• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).

• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with
national and local regulations.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U24

Network Management Interface

Introduction

The UPS has a network port and console port that can be used to access the Network Management Interface. The
Network Management Interface is very similar to an AP9641 Network Management Card (NMC) that is integrated
into a UPS with one universal input/output port.

The Network Management Interface and the AP9641 NMC have the same firmware, operation modes and
interaction with other APC by Schneider Electric products such as PowerChute Network Shutdown.

For network-based, graceful, unattended shutdown of your physical servers and virtual machines, it is highly
recommended that you install the latest version of PowerChute™ Network Shutdown. Learn more and download for free
from https://www.apc.com/pcns.

Refer to the Network Management Card installation manual supplied with this product.

To know more about the security on your APC UPS Network Management Card,
visit https://www.apc.com/secure-nmc.

To access all the network management documentation and download firmware updates, configuration wizards and MIB,
visit https://www.apc.com/upsnmc.

Features

The Network Management Interface allows the UPS to function as a web based, IPv6 ready
product.
The Network Management Interface can manage the UPS using multiple open standards such
as:

Hypertext Transfer Protocol (HTTP) Hypertext Transfer Protocol over Secure Sockets

Simple Network Management Protocol versions
1 and 3 (SNMPv1, SNMPv3)

File Transfer Protocol (FTP) Secure Copy (SCP)
Telnet Secure SHell (SSH)
RADIUS Syslog

The Network Management Interface:

• Connects to the network through a 10/100/1000 Base-T Network Port

• Enables you to extract event logs, data logs, ini files, and loading the UPS and NMC firmware updates
through the USB Host Port.

• Provides UPS control and Self Test scheduling features.

• Provides data and event logs.

• Enables you to set up notifications through event logging, e-mail, and SNMP traps.

• Provides support for PowerChute Network Shutdown.

• Supports using a Dynamic Host Configuration Protocol (DHCP) or BOOTstrap Protocol (BOOTP) server to
provide the network (TCP/IP) values.

• Supports use of EcoStruxure IT.

• Provides the ability to export a user configuration (.ini) file from a configured UPS, to one or more
unconfigured UPS without conversion to a binary file.

• Provides a selection of security protocols for authentication and encryption.

layer (HTTPS)
Modbus TCP, BACNet, EAPOL Enterprise

Security Protocol.

25Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

• Communicates with EcoStruxure IT.

• Supports one universal input/output port for connection to a:

– Temperature probe, AP9335T (supplied)

– Temperature/humidity sensor, AP9335TH (optional)

– Relay input/output connector that supports two input contacts and one output relay

– AP9810 Dry Contact I/O Accessory (optional)

Related Documents

For related documents refer APC by Schneider Electric Web site, www.apc.com

IP Address Configuration

The default TCP/IP configuration setting DHCP, assumes that a properly configured DHCP server is available to
provide TCP/IP settings to the Network Management Interface.

If the Network Management Interface obtains an IPv4 address from a DHCP server, use the display interface
menus About/Interface, to see the address.

To setup a static IPv4 address use the display interface Config menu. Set the IP address Subnet Mask and Gateway
from the Config menu.

See the User’s Guide for information about the Network Management Interface and for setup instructions.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U26

Smart Battery Management

Definitions

• Battery Module: A string of battery cells arranged to produce a battery assembly with a connector.

• Replaceable Battery Cartridge (RBC): An APC battery cartridge consisting of two battery modules.
Replacement RBCs can be ordered from the APC web site, www.apc.com.

• Smart External Battery Pack (XLBP): An enclosure that contains RBC(s) and battery management
electronics.

• User Interface (UI): Any interface by which a user can interact with the system. This may include a UPS
display interface, a network management interface or PowerChute™ Network Shutdown software.

Note: Do not use a battery that is not APC approved.
The system will not detect the presence of a non APC approved battery and may adversely affect the
operation of the system.
Use of a non APC approved battery will void the manufacturer warranty.

Features

Smart Battery Management provides the following features:

• Monitors and informs the user of the health of each RBC.

• Monitors and shows on the UPS Display Interface screen, the date for the end of useful life for each RBC.

• The UPS emits an audible alarm and shows a message on the UPS Display Interface screen to indicate the
estimated battery end of life. On the UPS Display Interface screen the user can set the number of days
before the audible alarm is heard and the message appears on the UPS Display Interface screen.

• Automatically detects the addition or removal of XLBPs and RBCs.

• Monitors the internal temperature of each XLBP and automatically adjusts the battery charging.

Maintenance

• RBC maintenance: The APC RBC uses sealed lead acid battery cells and does not require maintenance.

• Runtime Test (Calibration): This should be performed anytime the steady state load is changed
significantly, for example a new server is added to or removed from the UPS load.

• Battery health monitoring: The battery energy output and voltage are monitored to assess the health of the
installed batteries when the UPS is operating on battery.
Battery health monitoring is done during a UPS Self Test, a Runtime Calibration Test, and when the UPS
is operating on battery power.
The UPS can be configured to perform periodic, automatic Self Tests.

End of useful life

• Near end of life notification: An alert message will appear on the UPS display interface screen when each
RBC is approaching the end of its useful life. For configuration details refer to Replacement Notification
Time and Replacement Battery Alarm Time.
The estimated replacement date for each RBC is available through the UI.

• Needs replacement notification: The UPS display interface screen shows when RBC replacement is
required. The RBC must be replaced as soon as possible.
When an RBC requires replacement, the UPS display interface may recommend that additional RBCs be
replaced if they will soon reach the end of their useful life.

Note: Continued operation after end of useful life notification may cause damage to the batteries.

• Recycling: Remove the RBC from the XLBP. Recycle the RBC. Do not disassemble an RBC.

27Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Replace the RBCs in a UPS

An RBC should only be disconnected or removed from the UPS temporarily as part of the battery
replacement procedure.

• Disconnect all connected battery modules in the UPS. Slide the RBCs out of the UPS.

• Slide the new RBCs into the UPS and connect the battery modules to the UPS.

• Securely connect each battery module. Press the battery connector into the UPS until it is firmly connected.
A battery that is not fully connected will cause erratic UPS operation, abnormal alert messages and
connected equipment may not receive battery power during power outages.

• After installing the RBC, the UPS display interface may prompt the user to verify the status of the replaced
battery modules. If the battery module is new, respond

YES. If the battery module is not new, respond NO.

Recommended actions after installing new RBCs

• Verify that the UPS is connected to input power and the output power is turned on. See “Operation” on
page 12 for instructions.

• Perform a UPS Self Test.

• Verify on the UPS display interface that the installation dates for the replaced RBCs are set to the current
date.
The installation dates can be changed manually on the UPS display interface.
If all RBCs have been replaced at the same time, all installation dates can be changed simultaneously.
For configuration details refer to “Install Date” on page 20.

• Allow the system to charge for 24 hours to ensure full runtime capability.

XLBP installation and replacement

Refer to the External Battery Pack Installation Guide for installation and replacement instructions.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U28

Troubleshooting

Use the table below to solve minor installation and operation problems.
Refer to the APC web site, www.apc.com for assistance with complex UPS problems.
The UPS features firmware that can be upgraded.
Go to the APC web site, www.apc.com/Support, or contact your local Customer Care Center for more
information.

Problem and Possible Cause Solution

UPS is not turning on or there is no output

The UPS is not connected to mains
power.

The UPS display interface screen shows
very low or no mains power.

The UPS has detected an internal error. The UPS Display Interface screen will show a message to identify the alert

UPS emits an audible alarm

Normal UPS operation when running on
battery power.

The UPS emits an audible alarm and has
a red or amber back light on the UPS
Display Interface screen.

UPS does not provide expected backup time

The UPS batteries are weak due to a
recent power outage or they are near the
end of service life.

The UPS is experiencing an overload
condition.

UPS operates on battery power while connected to mains power

The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset

There is very high, very low, or distorted
input line voltage.

The UPS Display Interface screen shows
the message Waiting f or M inim um

Runtime.
UPS Display Interface Status screen shows Overload and the UPS emits a sustained audible alarm

The UPS is experiencing an overload
condition.

Be sure the power cable is securely connected to the UPS and to the mains
power supply.

Check the mains power supply to verify acceptable power quality.

and corrective action.

The UPS is operating on battery power.
Refer to the status of the UPS as shown on the UPS Display Interface screen.

Press any key to mute all audible alarms.
The UPS has detected an error.

Refer to the display interface screen for information.

Charge the batteries. Batteries require recharging after extended outages and
wear out faster when put into service often or when operated at elevated
temperatures. If the batteries are near the end of service life, consider
replacing the batteries even if the Replace Battery message is not displayed.

The connected equipment exceeds the specified maximum load. Refer to the
APC by Schneider Electric web site, www.apc.com for product
specifications.

The UPS will emit a sustained audible alarm until the overload condition is
corrected.

Disconnect nonessential equipment from the UPS to correct the overload
condition.

the circuit breaker. Check the circuit breaker rating for the connected
equipment.

Navigate to the UPS Display Interface screen that shows input voltage.
Verify that the input voltage is within specified operating limits.

If no input voltage is indicated on the UPS Display Interface screen, contact
Customer Support through the APC by Schneider Electric web site,

www.apc.com.

The UPS has been configured to operate for a specified period of runtime.
The setting can be changed through the Config/UPS menus.

The connected equipment exceeds the maximum load rating for the UPS.

The UPS will emit a sustained audible alarm until the overload condition is
corrected.

Disconnect nonessential equipment from the UPS to correct the overload
condition.

29Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Problem and Possible Cause Solution

1/1

Error P.05

Contact Customer Support

Output Off

123

1/1

Output Overload

Backup Not Available

Bypass

123

UPS Display Interface Status screen shows UPS is operating in Bypass mode

The UPS received a command to operate

No action is required.

in Bypass mode
The UPS has detected an error. The UPS

has automatically switched to Bypass

The UPS Display Interface screen will show a message to identify the alert
and corrective action.

mode.

UPS Display Interface is red or amber and shows an alert message
The UPS emits a sustained audible alarm

The UPS has detected a problem during
normal operation.

The UPS Display Interface screen shows
the message Disconnected Battery.

Follow the instructions on the UPS Display Interface screen.

Press any key to mute all audible alarms.
Be sure the battery cables are securely connected.

Perform a UPS Self Test to be sure the UPS detects all connected batteries.

To perform a UPS Self Test use the UPS Display Interface menu option Tes t

and Diagnostics.

The UPS Display Interface screen shows
the message Replace Battery.

Replace all of the batteries. Contact APC by Schneider Electric customer
support.

The UPS display turns red or amber, displays an alert message, and emits a sustained audible alarm
Red illumination indicates a UPS alarm that requires immediate attention
Amber illumination indicates a UPS alarm that requires attention

There is an internal UPS alert. Do not attempt to use the UPS. Turn the UPS off and have it serviced

immediately.

The UPS is experiencing an overload

Reduce the load on the UPS. Disconnect nonessential equipment.

condition.

The Replace Battery alert is displayed

The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a

UPS Self Test. If the problem persists after recharging, replace the battery.

The replacement battery is not properly

Be sure the battery cable is securely connected.

connected.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U30

Transport

1. Shut down and disconnect all connected equipment.

2. Disconnect the unit from mains power.

3. Disconnect all internal and external batteries (if applicable).

4. Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by Schneider
Electric web site, www.apc.com.

a. Note the model number and serial number and the date of purchase. The model and serial numbers

are located on the rear panel of the unit and are available through the LCD display on select models.

b. Call Customer Support. A technician will attempt to solve the problem over the phone. If this is not

possible, the technician will issue a Returned Material Authorization Number (RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. For country specific instructions

refer to the APC by Schneider Electric web site, www.apc.com.

3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging.
Damage sustained in transit is not covered under warranty.

Note: Before shipping, always disconnect battery modules in a UPS or external battery pack.

The disconnected internal batteries may remain inside the UPS or external battery pack.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

31Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of three (3) years excluding the batteries, which are warranted for two (2) years from the
date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole
option, any such defective products. Repair or replacement of a defective product or part thereof does not extend
the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user or any third person misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT recommendations of specifications. Further, SEIT shall not
be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)
exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND
NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR
OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE
SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE
LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH
DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST
PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY
THIRD PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY
FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS
FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED
OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the APC by Schneider Electric web site: www.apc.com. Select your country from the country
selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer
support in your region. Products must be returned with transportation charges prepaid and must be accompanied by
a brief description of the problem encountered and proof of date and place of purchase.

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U32

APC by Schneider Electric

Worldwide Customer Support

Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:

• Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.

– www. apc.com (Corporate Headquarters)

Connect to localized APC by Schneider Electric Web site for specific countries, each of which
provides customer support information.

– www.apc.com/support/

Global support searching APC by Schneider Electric Knowledge Base and using e-support.

• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.

– Local, country specific centers: go to www.apc.com/support/contact for contact information.

– For information on how to obtain local customer support, contact the APC by Schneider Electric

representative or other distributor from whom you purchased your APC by Schneider Electric
product.

© 2022 APC by Schneider Electric. APC, the APC logo, PowerChute, and Smart-UPS are owned by

Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their

respective owners.

09/2022EN 990-4505F