APC BACK-UPS ES 500, BACK-UPS ES 350 User Manual

Installation

w w w

.apc.com

Back-UPS

ES

350/500

User’s Manual

990-2101A 8/03

™

®

1

Connect Battery

The Back-UPS is shipped with the internal battery
disconnected. Remove the battery cover and
connect the battery, as shown below. Refer to
Replacing the Battery for additional information.

2

4

1

2

Placement

Avoid placing the Back-UPS in direct sunlight,
excessive heat, excessive humidity or in contact
with fluids of any type. For convenience, the
Back-UPS can be mounted on a wall (see Wall
Mount of UPS on the back page).

3

5

3

Connect Equipment

to the Back-UPS

Battery Back Up Outlets (qty. of 3). These outlets
provide battery back-up, surge protection, and
Electro-magnetic Interference (EMI) filtering. In
case of power outage, battery power is automatically
provided to these outlets. Power (facility or battery)
is not supplied to these outlets when the Back-UPS
is switched Off. Connect a computer, monitor,
external disk or CD-ROM drive to these outlets.

Surge Only Outlets (qty. of 2). These outlets are
always On (when facility power is available) and are
not controlled by the On/Off switch. These outlets
do not provide power during a power outage.
Connect a printer, fax machine or scanner to these
outlets.

Cable Management Feature. For convenience, the
Back-UPS provides a method for integral cable
management (see below).

The socket-outlet shall be installed near the

equipment, and shall be easily accessible.

Battery Back Up

Outlets (3)

Surge Only

Outlets (2)

Cable

Management

Feature

4

Connect the Phone

Line to Surge Protection

The telephone ports provide lightning surge
protection for any device connected to the telephone
line (computer, modem, fax or telephone). The
telephone ports are compatible with Home Phoneline
Networking Alliance (HPNA) and Digital Suscriber
Line (DSL) standards, as well as all modem data
rates. Connect as shown.

The optional USB Data Port connection is described
in step 5.

Back-UPS
(end view)

123

456

789

0*#

Modem/Phone/Fax

Wall Outlet

5

Switch on the

Back-UPS

Note: Allow the Back-UPS to charge for a full eight
hours prior to use.

Caution: The plug on the supply cord is the
disconnect device for the product. The socket-outlet
that you plug into shall be located near the equipment
and shall be easily accessible. The socket outlet must
be a grounding type.

Press the Power On/Off push-button on the Back­UPS.

Power On/Off

Push-button

Observe that the following events occur after
pressing and releasing the push-button:

• The green On-Line indicator flashes.

• The yellow On Battery indicator lights while
the Self-Test is being performed.

• When Self-Test has successfully completed,
only the green On Line indicator will be lit.

• If the internal battery is not connected, (see step

1) the green On Line indicator and red Replace
Battery indicator will light. The Back-UPS will
also emit a series of short beeps for one minute.

6

Connect USB Cable

and Install Software

(optional)

Back-UPS
(end view)

RJ-45 to USB

Cable

Computer

USB Port

NOTE: Macintosh Users - for full USB performance,
use Mac OS 10.1.5 or higher.

If Autoplay is not enabled on the computer, proceed
as follows:

1. On the computer desktop of the display, double­click on My Computer.

2. Double-click on the CD-ROM drive icon and
follow the on-screen instructions.

T0 Computer

USB Port

Follow the
on-screen

instructions.

Status Indicators and Alarms

ON LINE ON BATTERY OVERLOADREPLACE BATTERY

On Line (green) - is lit whenever facility

power is powering the Battery Backup
outlets.

On Battery (yellow) - is lit whenever the

battery of the Back-UPS is powering
equipment connected to the Battery Back
Up Outlets.

Single Beep - a short power loss has
occurred and the Back-UPS briefly
goes on battery.

Four Beeps Every 30 Seconds - this
alarm is sounded whenever the Back­UPS is running On Battery. Consider
saving work in progress.

Continuous Beeping - this alarm is
sounded whenever a low battery
condition is reached. Battery run-time
is very low. Promptly save any work
in progress and exit all open
applications. Shutdown the operating
system, computer and the Back-UPS.

Replace Battery (red) - is lit when-

ever the battery is near the end of its use­ful life, or if the battery is not connected
(see above). A battery that is near the
end of its useful life has insufficient run­time and should be replaced.

Beeps for 1 Minute Every 5 Hours - this
alarm is sounded whenever the battery has
failed the automatic diagnostic test.

Overload (red) - is lit whenever power

demand has exceeded the capacity of the
Back-UPS.

Continuous Tone - this alarm is sounded
whenever the Battery Backup outlets are
overloaded.

Circuit Breaker - the circuit breaker
button located at the side of the
Back-UPS will stick out if an
overload condition forces the Back­UPS to disconnect itself from facility
power. If the button sticks out,
disconnect non-essential equipment.

Circuit

Breaker

Reset the circuit breaker by pushing
the button inward.

Replace the Internal Battery

To replace the internal battery, proceed as follows:

Note: Replacing the battery is a safe procedure. However, small sparks may occur

during the process. This is normal.

1 2 3 4

Place the unit on a flat surface. Press the battery
cover latch and remove the battery cover.

2

4

1

5

Connect the new battery to the battery connector.
Place the battery into the housing. in the chassis. Push the battery cover downward

Pull the battery out of the housing, exposing the
battery wire and connector. Pull up on the battery
connector. Recycle the old battery.

3

6

5

6

Slide the tabs on the battery cover into the slots

until the battery cover latchs to the housing.

Order Replacement Battery

The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating
temperature). A replacement battery can be ordered over the phone from APC, or the battery can be
ordered on-line from the APC web site (see below, a valid credit card is required).

When ordering, please specify Battery Cartridge: 350 VA order RBC29, 500 VA order RBC30.

Transfer Voltage Adjustment (optional)

In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be
necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To
adjust the transfer voltage, proceed as follows:

1. Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no indicators
lit).

2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will flash to
acknowledge going into Programming Mode.

3. The Back-UPS will then indicate its current Sensitivity Setting, as shown in the following table.

Indicators

Flashing

1

(yellow)

2

(yellow, and red)

(yellow, red, and red)

4. To select the Low Sensitivity setting, press the pushbutton until the yellow indicator is flashing.

5. To select the Medium Sensitivity setting, press the pushbutton until the yellow and red indicators are
flashing.

6. To select the High Sensitivity setting, press the pushbutton until yellow and both red indicators are
flashing.

7. To exit without changing the Sensitivity Setting, press the pushbutton until the green indicator is flashing.

8. Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will exit
Programming Mode; all indicators will extinguish.

3

Sensitivity

Setting

Input Voltage

Range

Use When

(for utility

operation)

Low 160 - 278 Vac Input voltage is extremely low or

Medium

(factory default)

High 196 - 256 Vac Connected equipment is sensitive to

180 - 266 Vac Back-UPS frequently goes On

high. Not recommended for computer

loads.

Battery.

voltage fluctuations (recommended).

APC and Back-UPS are registered trademarks of American Power Conversion.

All other trademarks are property of their respective owners.

Troubleshooting

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line
Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using
this document:

Possible Cause Procedure

Back-UPS will not switch on

Back-UPS not connected to an AC
power source.

Back-UPS circuit breaker “tripped”.

Very low or no facility voltage.

Back-UPS does not power computer/monitor/external drive during an outage

Internal battery is not connected.

Computer, monitor or external disk/
CD-ROM drive is plugged into a
Surge Only outlet.

Back-UPS operates on battery although normal facility voltage exists

Back-UPS circuit breaker “tripped”.

The wall outlet that the Back-UPS is
connected to does not supply facil­ity power to the unit.

Back-UPS does not provide expected backup time

Back-UPS is excessively loaded.

Back-UPS battery is weak due to
recent outage and has not had time
to recharge.

Battery requires replacement.

Replace Battery indicator is lit

Battery is not connected properly.

Battery requires replacement.

Overload indicator is lit or flashing

Battery Back Up outlets are draw­ing more power than the Back-UPS
can provide.

Replace Battery indicator is flashing

Back-UPS failure. Disconnect the Back-UPS from facility power. Call APC for service.

Check that the Back-UPS power plug is
securely connected to the wall outlet.

Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by push­ing the circuit breaker button fully inward
until it catches. If the circuit breaker resets,
switch the Back-UPS on and reconnect the
equipment one-at-a-time. If the circuit
breaker trips again, it is likely that one of the
connected devices is causing the overload.

Check the wall outlet that supplies power to
the Back-UPS using a table lamp. If the lamp
bulb is very dim, have the facility voltage
checked by a qualified electrician.

Check the battery connections. (refer to Replace the Internal Battery).

Move computer, monitor, or external drive power cord plug to the
Battery Back Up outlets.

Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by push­ing the circuit breaker button fully inward
until it catches.

Connect the Back-UPS to another wall outlet or have a qualified
electrician check the building wiring.

Unplug non-essential Battery Backup connected equipment, such as
printers and plug them into Surge Only outlets.
Note: Devices that have motors or dimmer switches (laser printers,
heaters, fans, lamps, and vacuum cleaners, for example) should not be
connected to the Battery Backup outlets.

Charge the battery. The battery charges whenever the Back-UPS is
connected to a wall outlet. Typically, eight hours of charging time are
needed to fully charge the battery from total discharge. Back-UPS
run-time is reduced until the battery is fully charged.

Replace battery (see Order Replacement Battery). Batteries typically
last 3-6 years, shorter if subjected to frequent power outages or ele­vated temperatures.

Check the battery connections. Refer to Replace the Internal Battery.

The battery should be replaced within two weeks (see "Order
Replacement Battery"). Failure to replace the battery will result in
reduced run-time during a power outage.

Move one or more equipment power plugs to the Surge Only outlets.
Turn the Back-UPS off and then on to reset the Overload indicator

Circuit

Breaker

Circuit

Breaker

Specifications

Input Voltage (on line)

Frequency Limits (on line)

On Battery Waveshape

Maximum Load

Typical Recharge Time

Operating Temperature

Storage Temperature

Operating and Storage
Relative Humidity

Size (H x W x D)

Wei ght

Shipping Weight

EMI Classification

On Battery Run-Time

350 VA - 3.1kg (6.8 lb) 500 VA - 3.4 kg (7.5 lb)

350 VA - 3.8 kg (8.3 lb) 500 VA - 4.1 kg (9.0 lb)

Desktop Computer and 15 inch (38.1 cm) monitor (110 watts)

180 - 266 Vac (default setting)

47 - 63 Hz (autosensing)

Stepped Sine Wave

350 VA - 225 W 500 VA - 325 W

4 Hours

o

0

to 40oC (32o to 104oF)

o

to 45oC (23o to 113oF)

-5

0 to 95% non-condensing

8.1 x 11.1 x 45.3 cm (3.2 x 4.4 x 17.8 inches)

EN 55022 Class B

350 VA - 11 minutes, 500 VA - 20 Minutes

Back-UPS Storage

Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in
a cool, dry location. During storage, recharge the battery in accordance with the following table:

Storage Temperature Recharge Frequency Charging Duration

-5 to 30oC (23 to 86oF)

o

C (86 to 113oF)

30 to 45

Every 6 months

Every 3 months

8 hours

8 hours

Service

Note: If the UPS requires service, do not return it to the dealer. The following steps should
be taken:

1. Consult the Troubleshooting section to eliminate common problems.

2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and
determine if the problem still exists.

3. If the problem persists, consult the APC Worldwide Web site (www.apc.com) or call customer
service.

• Record the model number of the UPS, the serial number, and the date purchased. Be prepared
to troubleshoot the problem over the telephone with a technician. If this is not successful, the
technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping
address.

• If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service
about obtaining a new set. Pack the UPS properly to avoid damage in transit.

Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is
not covered under warranty (insuring the package for full value is recommended).

5. Write the RMA# on the outside of the package.

6. Return the UPS by insured, prepaid carrier to the address provided by customer service.

Wall Mount of UPS

The UPS can be mounted vertically or horizontally to a wall surface. Use the template below to position
the mounting fasteners (not supplied). Wall mount the UPS as follows:

1. Hold this page against the wall in the desired mounting location.

2. Use thumbtacks or tape to hold this page in place against the wall. Use a sharp nail or pin to puncture
the center of each template circle to mark the wall.

3. Install the mounting fasteners at the marked locations. Leave the head of both fasteners 8 mm (5/16")
out from the face of the wall. The fasteners must be able to support 6.8 kg (15 lb).

4. Mount the UPS by positioning the key-hole slots over the mounting fastener heads. For vertical
mounting, slide the UPS down into place. For horizontal mounting, turn it slightly counterclockwise

until it is securly in place.

1 Inch

(2.5 cm)

6.88 Inches
(17.5 cm)

Copyright © 2003 American Power Conversion. All rights reserved.