APC 500, 300 User Manual

APC Back-UPS® 300, 500, 650 User’s Manual 990-2004E Revision 7 12/99

Inspect

UPS Controls

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Inspect the UPS and its contents on receipt:

User’s Manual• UPS• Cord straps (2)

•

Telephone cable• Warranty card

•

APC Solutions magazine

•

Equipment Protection policy

•

500 and 650 VA models:

PowerChute

•

Interface cable

•

Software Install Sheet

•

The packaging is recyclable, save it for re-use or
dispose of it properly. Please fill out the warranty
registration card to obtain warranty coverage.

®

plus software CD

Place

Locate the UPS in a protected area that is free of
excessive dust and has adequate air flow. Do not

operate the UPS where the temperature and
humidity is outside specifications.

Connect UPS to power

5 hours

Connect the battery

Refer to "Battery replacement procedure"- pg. 2

Charge the battery

The UPS battery charges whenever it is connected to
utility power and typically requires less than five hours
to charge fully. UPS capacity is reduced until the
battery is fully charged.

Check site wiring fault
indicator (rear panel-top)

A lit indicator means that a shock hazard exists due to
faulty building wiring , that should be corrected by a
qualified electrician.

If the building wiring fault indicator is lit, one of the
following conditions exist:

Open or high resistance ground

•

Hot and neutral polarity reversal

•

Overloaded neutral circuit

•

Note: Improper building wiring will not prevent the
UPS from operating but will limit it's protection
capability. Faulty building wiring could result in
equipment damage that is not covered by APC. Please
refer to APC's Equipment Protection Policy for details.

Connect equipment

Cord Straps: Straps are provided to keep cords from
tangling and taking up too much space.

Battery Back-Up Outlets:

Surge protection when utility power is used

•

Battery power and surge protection when utility

•

voltage is outside acceptable limits.

Data-sensitive equipment such as a computer, monitor,
or external drive are connected to these outlets.

Continued

Start the test by either:

Unplugging the UPS power cord, or

•

Pressing and holding the "Test" portion of the Test/

•

Alarm Disable switch (500 and 650 VA models
only).

Accessory Surge Protection Outlets (500 and 650
VA models only): These outlets are for equipment that

need surge protection but do not need power during a
utility outage (like an inkjet printer or a scanner).

BlockSafe™ Outlets (500 and 650 VA models only):

Corded sockets are provided which accept "block type"
plugs without covering other outlets. Some printers and
external disk drives have block type plugs that look
similar to the one below.

Caution: Do not connect a surge
suppressor or laser printer to the UPS.
These devices may overload the UPS.

1. The UPS will then beep once every five seconds (or
continuously) to remind you that your equipment is
powered by a limited capacity power source.

2. Restore power to the UPS by releasing the Test
switch or by reconnecting the UPS power cord.

If the equipment operation was undisturbed throughout
the testing, the system is operating properly.

Connect phone cables to
surge protection (optional)

Socket Location:

Rear panel of 500 and 650 VA models only.

Surge protection is provided for one phone line when
it is connected as shown below:

Phone Line

Modem/Fax/Phone

System

Press the upper portion of the Power 1/0 switch and
then switch "On" the equipment connected to the UPS.
The Power 1/0 switch should be lit. Utility power is
supplied to the equipment.

Perform a simulated utility blackout test to confirm the
UPS unit can switch from utility power to battery
power and back again, without affecting equipment
powered by the UPS.

Connected equipment must be "On".

Continued

Connect computer interface cable (optional)

Socket Location:

Rear panel of UPS

Note: 300 VA model users must purchase software and
cable separately. Call APC at the number listed at the
bottom of Page 2, and ask for software kit AP9015.

Connect the interface cable to the computer interface
port on the rear panel of the UPS. Connect the other
cable end to an unused serial port socket on the
computer and install the PowerChute® plus software
(see software documentation for detailed instructions).

Switch "On" and test the UPS

Power 1/0 Switch

The Power 1/0 Switch controls
power to the UPS.

Lamp: The lamp in the Power 1/0 Switch is lit
whenever normal utility voltages are present at the
power sockets.

1 The UPS operates and all connected devices are

powered.

0 The UPS is de-energized and all devices connected

to battery backup outlets are unpowered

All devices connected to battery back-up outlets can
be switched "On" or "Off" using this switch, if each
device's power switch is left in the "On" position.

Note: Accessory surge protected outlets are
unaffected by this switch - they remain powered as
long as utility power is available.

Test/Alarm Disable Switch

Switch Location: Front panel of
500 and 650 VA models only.

The battery run time can be checked by pressing and
holding the "Test" switch and waiting to see how long
the UPS provides power to the equipment before the

Test

Press the "Test" portion of the Test/Alarm Disable
Switch to simulate a power outage - the UPS battery
supplies power to the equipment

Alarm Disable

The UPS will emit a beep once every five seconds
during a utility power outage, unless the alarm is
disabled by pressing this side of the switch. The UPS
low battery warning (a loud continuous tone) will still
sound in the event of an extended utility outage.

low battery warning is sounded.

Option Switches

A set of 4 switches, located on the rear panel, can be used to change how the UPS operates. For typical

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Warranty

Order replacement battery

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Battery replacement procedure

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Service

APC contact information

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5520-292,3520-292

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applications, all switches are in the down position as shown below.

Switch 1

Regardless of the position of switch 1, the UPS will sound a loud continuous tone during low battery
conditions.

Switches #2 and #3

Switches #2 and #3 set the utility voltage value (transfer voltage) at which the UPS will switch to battery
power. If you know that your equipment will operate properly at any of the voltages less than 103 V shown in
the table, you can change to the corresponding switch positions. Changing the transfer voltage is desirable
when frequent line voltage excursions or line voltage distortion cause the UPS to use battery power too often.

The table below shows the APC part numbers for APC Back-UPS replacement ba ttery cartridges (RBCs).
Replacements can be ordered from local retailers, APC, or the APC website at
http://www.apc.com.

This procedure requires a coin or screwdriver.

Note: Please read the cautions in the APC Safety Information Guide first!

Battery replacement is a safe procedure, isolated from electrical hazards. You may leave the UPS connected to
utility power and your equipment connected and "On" during this procedure.

Note: Once the battery is disconnected, the loads are not protected from power outages.

Switch #4 (500 and 650 VA models only)

Use the table below to solve minor UPS installation problems. Consult the APC web site or contact APC
Technical Support Staff for assistance with complex UPS problems.

Customers may return their defective unit to APC for replacement or repair during the standard 2 year
warranty period. APC's standard procedure will be to replace the original unit with a factory-reconditioned
unit. Customers who must have the original unit back due to assigned asset tags and set depreciation
schedules must declare such a need at first contact with APC Customer Service. APC will ship out the
replacement unit once the defective unit has been received by the repair department. The customer pays for
the shipping to APC, APC covers ground freight transportation costs back to the customer.

Before storing, charge the UPS for at least 10 hours. Store the UPS covered and upright in a cool, dry
location.

Long term storage

Note: If the UPS requires service, do not return it to the dealer! The following steps should be taken.

1. Consult the Troubleshooting section to eliminate common problems.

2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!

3. If the problem persists, consult the APC Worldwide Web site (www.apc.com) or call customer service.
Record the model number of the UPS, the serial number, and the date purchased. Be prepared to

•

troubleshoot the problem over the telephone with a technician If this is not successful, the technician
will issue a Return Merchandise Authorization Number (RMA#) and a shipping address.

If the UPS is under warranty, repairs are free. If not, there is a repair charge.

•

4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about

obtaining a new set. Pack the UPS properly to avoid damage in transit.

Note: Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered

under warranty (insuring the package for full value is recommended).

5. Write the RMA# on the outside of the package.

6. Return the UPS by insured, prepaid carrier to the address given to you by customer service.