iCOMM™ Remote Monitoring System
®
REMOTE MONITORING SYSTEM
The iCOMM remote monitoring system allows
users to remotely view compatible water
heater and boiler operation. In addition,
historical usage and diagnostic information
is available. Fault and alert information is
communicated via text message or e-mail
providing valuable information needed to
restore the unit to proper operation.
iCOMM requires an annual subscription be purchased and maintained in
order to use the service. Subscribers are given a user name and password
and access their designated product at www.aosmithconnect.com.
iCOMM SYSTEM REQUIREMENTS
Q The iCOMM system only works with iCOMM compatible products featuring the
A. O. Smith advanced control. Product families compatible with iCOMM include
Cyclone® Xi (July 2007 to present production), Cyclone® HE BTX100, Vertex™ 100, Gold
Xi and Custom Xi commercial electric, Genesis® and VF Boilers (July 2009 to present
production). Consult the compatible tab at www.aosmithconnect.com for more detail on
iCOMM compatible models.
Q Always on internet connection at the water heater or boiler location. A wired ethernet cable plugs directly into the iCOMM communications module. If
wireless internet is to be used, an optional wireless adapter (sold separately) is required to provide internet access to the iCOMM communications module.
(Wireless adapter recommended is Linksys WET610N or equivalent).
iCOMM HARDWARE
Q Communications Module (CM) is required for all iCOMM installations. The CM is the main component of iCOMM and is where
connection is made between the internet and the water heater(s) or boiler(s). The CM assembly ships with a leak detection device.
Q Multiple Device Adapter (MDA) is required when more than one water heater will be connected to a single CM. If more than one water
heater will be connected, then an MDA is required for EACH water heater to be connected to the CM. MDA(s) are not required with
boiler applications or when only one water heater is connected to iCOMM.
Q The Alarm Box is an optional hardware component that connects to the CM and provides an audible and flashing alarm in the event
of low water temperature or other fault condition. The alarm box is wall mounted.
ANNUAL SUBSCRIPTION
Q The iCOMM service requires an annual subscription be purchased in order to gain access to the iCOMM website and register units for monitoring.
Subscriptions are sold in year terms with a minimum of one year. In addition to accessing unit information at the iCOMM website, subscribers have the
option of receiveing a monthly status update on all units registered to their account. Call 888-WATER02 for pricing and multi-year subscription discounts
or visit www.aosmithconnect.com.
iCOMM ELITE SERVICE
Enjoy peace of mind when upgrading to our optional iCOMM Elite service. The Elite service includes three year complete warranty coverage on your
Q
water heater and includes 24/7/365 monitoring. We will also dispatch an authorized service provider, if needed, to service the water heater. In addition to
monitoring we will perform a comprehensive site inspection to ensure the heater is operating at peak performance. A one time nominal fee and three year
annual subscription is required for the Eite service.
iCOMM FEATURES
Q Remote monitoring via the internet. Subscribers can view current water heater status and all pertinent information available from the advanced water
heater or boiler control. Subscribers logon to a secure website for access.
Q Automated service notifications in the event of any of thirty-six alarm or fault conditions. Subscribers are notified by text message or e-mail.
Q Leak detection and notification in the event a leak is detected.
Q Historical data graphs allow subscribers to graph 1 to 90 days of outlet temperatures, daily and hourly run times.
Q Estimated operating savings of the individual unit and company wide savings of all participating units.
Q Appliance run time shows the total on time, cycle count and burner on time.
Q BACnet compatibility allows communication with BACnet supervisory control and building management systems using the iCOMM system’s CM.
Static IP addressing available in 2011.
Q
Revised October 2010
Page 1 of 2
AOSCB55500
®
iCOMM Remote Monitoring System
ONE-YEAR LIMITED WARRANTY ON COMMUNICATION MODULE AND ALL COMPONENT PIECES
MANUFACTURED BY A. O. SMITH
(does not cover wireless adapter or other networking components provided by others).
For complete warranty details call 1-888-WATER02
Q
HARDWARE
Model Number Item Description
ICMA iCOMM Communications Module Main communications board required for any iCOMM installation.
IMDA iCOMM Multi-Device Adapter
Needed if more than one water heater will be connected to the control
module. Order 1 MDA for each water heater installed.
IABA iCOMM Alarm Box Accessory alarm box that includes an audible alarm and alarm light.
Note: If using wireless internet an optional wireless adapter is needed to provide wired connection to the communications module.
Recommended adapter Linksys WET610N or equivalent
iCOMM™ System CM (communication module)
Front Edge
Right Edge
Alarm Box
Terminal Strip
Display
Button
LAN
Port
Internet
MULTI
Port
BACnet
Terminal Strip
SINGLE
Port
Leak Detector
Terminal Strip
5 VDC
Power
Supply
SUGGESTED SPECIFICATION
Water heater or boiler shall include the iCOMM remote monitoring system by A. O. Smith. The iCOMM system shall provide fault and alert notification via text
messaging or e-mail. System operation and historical run information shall be available at www.aosmithconnect.com. The iCOMM system shall provide leak
detection and notification in the event of a tank leak. BACnet communication ability shall be available via the iCOMM communications module using BACnet
supervisory controls.
For Technical Information call 1-888-WATER02 (1-888-928-3702). A. O. Smith reserves the right to make product changes or improvements without prior notice.
Revised October 2010
www.aosmithconnect.com
AOSCB55500
Page 2 of 2