Technical Support
Frequently Asked Questions
Problem & Question Possible Solutions
Power LED Is Not ON
xMake sure the power button is ON and the Power Cord is properly connected to a grounded power outlet and to
the monitor.
No Plug & Play
xIn order for the Plug & Play feature of the monitor to work, you need a Plug & Play compatible computer & video
card. Check with your computer manufacturer. Also check the monitor's video cable and make sure none of the
pins are bent.
xMake sure the AOC Monitor Drivers are installed (AOC Monitor Drivers are available at : http://www.aoc.com)
Picture Is Fuzzy & Has Ghosting Shadowing
Problem
xAdjust the Contrast and Brightness Controls.
xMake sure you are not using an extension cable or switch box. We recommend plugging the monitor directly to
the video card output connector on the back of your computer.
Picture Bounces, Flickers Or Wave Pattern Is
Present In The Picture
xMove electrical devices that may cause electrical interference as far away from the monitor as possible.
xUse the maximum refresh rate your monitor is capable of at the resolution your are using.
Monitor Is Stuck In Active Off-Mode"
xThe Computer Power Switch should be in the ON position.
xThe Computer Video Card should be snugly seated in its slot.
xMake sure the monitor's video cable is properly connected to the computer.
xInspect the monitor's video cable and make sure none of the pins are bent.
xMake sure your computer is operational by hitting the CAPS LOCK key on the keyboard while observing the
CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary colors (RED, GREEN,
or BLUE)
xInspect the monitor's video cable and make sure that none of the pins are bent.
xMake sure the monitor's video cable is properly connected to the computer.
Screen image is not centered or sized properly xAdjust H-Position and V-Position or press hot-key (AUTO).
Picture has color defects (white does not look
white)
xAdjust RGB color or select color temperature
Horizontal or vertical disturbances on the
screen
xUse win 95/98 shut-down mode Adjust CLOCK and FOCUS or perform hot-key (AUTO-key )