Amcrest Technologies AMC057 User Manual

Download

QUICK START GUIDE

LET US KNOW

www.amcreﬆ.com

www.facebook.com/amcrest

www.twitter.com/amcrestsecurity

www.instagram.com/amcresttechnologies

www.amcrest.com/videos

www.amcrest.com/support

www.amcrest.com/quickstartwifi

WHAT YOU THINK

We sincerely thank you for your business and are committed to ensuring your full satisfaction. If you are not entirely satisfied for whatever reason, please reach out to us and we will do all within our power to make it right.

Simple. Reliable. Secure.

As a young and growing company, it would mean the world to us if you could leave an honest online review about our product and services.

If your experience has been something less than amazing, please drop us an email at support@amcrest.com or give us a ring at 1-888-212-7538

facebook.com/amcrest

twitter.com/amcrestsecurity

Instagram.com/amcresttechnologies

Simple. Reliable. Secure.

amcrest.com/videos

amcrest.com/support

Welcome to the Amcrest Family!

IP2M-841W-V3 / IP2M-841B-V3

For the most recent version of this Quick Start Guide visit:

amcrest.com/quickstartwiﬁ

www.amcrest.com

THANK YOU FOR PURCHASING AN AMCREST CAMERA!

Please follow the instructions in this Quick Start Guide to get your camera set up.

Set Up Your Camera with Amcrest Cloud .............................................. 3

1. Amcrest Cloud Mobile Setup

Configure your new Amcrest camera, select a username and password, and add it to your Amcrest Cloud account.

Set Up Your Camera with Amcrest View Pro .......................................... 10

1. Ethernet WiFi Camera Setup

Most stable and recommended setup method for WiFi cameras........................................................................... 10

2. WiFi Conﬁguration Setup

Secondary setup method for WiFi cameras.............................................................................................................. 16

Desktop Setup Methods ..................................................................... 21

Access your camera using a Windows PC or Mac computer.

1. Amcrest Surveillance Pro (Recommended)

Most stable and recommended method of accessing your camera from a computer.

2. Amcrest Blue Iris

Professional surveillance software that allows you to view, playback and record up to 64 cameras.

3. Local Desktop Setup Using Web Browsers

Recommended methods for accessing your camera using a web browser.

Alternative Access Methods ................................................................ 22

Alternative setup methods can be used as secondary means for setting up your camera.

Physical Installation ............................................................................ 24

Resources on how to physically install your WiFi camera.

Troubleshooting/FAQ ......................................................................... 25

Frequently asked questions as well as helpful tips when setting up your camera.

Information & Links ............................................................................ 29

Contact information and useful links for additional information.

FCC Compliance Statement ................................................................. 30

Provides insight into the FCC compliance statement for all Amcrest cameras.

GET THE PREMIUM MONITORING EXPERIENCE WITH AMCREST CLOUD

VIDEO STORAGE

MULTI-VIEW CAMERA EXPERIENCE

EXTRA FEATURES

PRICING

Amcrest Cloud

Secure off-site Cloud Storage

View unlimited cameras simultaneously

Alexa Support

Email Alerts

Push Notiﬁcations + Direct Video Download

Limited Free Plan

Premium plans start at $6/Camera/Month

Camera Health Check

Motion Detection

Begin Amcrest Cloud

Setup on Page 3

Amcrest View Pro

MicroSD card

(most models)

View up to

16 Cameras

Push Notiﬁcations + Two-Way Audio

Motion Detection + MicroSD Recording

Email Alerts

*NVR not included

FOREVER FREE

Begin Amcrest View Pro

Setup on Page 10

NVR Recording

SETUP YOUR CAMERA WITH

AMCREST CLOUD

MOBILE SETUP

Setup procedure for adding a new camera to Amcrest Cloud.

• Before starting, it is recommeded to reset your camera. Simply unplug the power source and plug it back in.

• Please make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router. The Ethernet cable can be removed after setup.

• Make sure your camera and mobile device are on the same network during setup.

Download and open the Amcrest Cloud app from the App Store or Play Store.

Once you have downloaded the Amcrest Cloud

app, open the app and allow all notifications.

Press Sign Up to create a new Amcrest Cloud

account. If you have already signed up for Amcrest

Cloud, login and skip to step 5.

To sign up for an Amcrest Cloud account, enter your name,

and choose a username and password for the cloud account.

Enter the password again into the Confirm password section.

Next, enter your email address. This will be the email address

that will be associated with your cloud account. Enter the

same email address into the Confirm email address section

and press the Sign Up button when you are done.

Accept the terms of use for the account. To view the terms of

use, click on View Terms. Tap on Agree to accept the terms of

use and proceed with Amcrest Cloud setup.

AMCREST CLOUD

MOBILE SETUP

Tap on Add Camera.

Give the camera a name (Ex. Garage, Living Room,

Kitchen, etc.) and tap Next to continue.

Scan the QR code on the back/side/bottom of the

camera or manually enter the camera's serial number into

the Enter camera S/N (serial number) field. Press Next to

continue.

Note: On Android mobile devices, tap on Scan QR Code to

access the QR code reader.

5 6

If you are adding a new camera that does not have a set

password the app will automatically detect that a new

camera is being added. Tap on OK to continue.

If you already have a set password for your camera, enter

the username and password, press Next, and skip to

step 10.

AMCREST CLOUD

MOBILE SETUP

Set a new password for your device. The password

must be between 8 to 32 characters long and contain

only letters and numbers.

When you have finished setting the password, enter the

password again in the Confirm Camera Password section.

Tap Next to continue.

If you are connecting a WiFi device to the cloud and would

like to enable WiFi via the Ethernet WiFi Setup Method, tap

on Setup Camera WiFi. Additionally, if you would like to skip the WiFi setup process and have your WiFi camera running solely as a wired device,

tap on Skip WiFi Setup.

Note: For Android 8.0 and

above users, you will have to enable Location Permissions in order to scan for your WiFi Network

If you wish to enable WiFi on your WiFi device, tap Scan to

scan and select your WiFi network from the Wireless

Network List.

Enter the password for your WiFi network into the

Password field. When the WiFi password has been

entered, tap Next to continue.

7 8

Confirm and adjust any needed settings

for your camera. When all settings have

been confirmed, tap on Finish.

www.amcrest.com/cloudwalkthrough

www.amcrest.com/amcrestcloudwebsetup

For more information on key features and walkthrough of the Amcrest Cloud app, visit

amcrest.com/cloudwalkthrough

AMCREST VIEW PRO

ETHERNET WIFI SETUP

Recommended WiFi setup method for adding a new WiFi camera to Amcrest View Pro.

• Please ensure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router. The Ethernet cable can be removed after setup.

• Make sure your camera and mobile device are on the same network during setup.

Your camera has now been successfully

added to your Amcrest Cloud account.

For more information on how to set up your camera on Amcrest Cloud using a web browser on Windows or Mac, visit

amcrest.com/amcrestcloudwebsetup

Download and open the Amcrest View Pro app from the App Store or Play Store.

Open the app and tap on the symbol in the

middle of the screen to begin adding your Wifi

camera.

9 10

AMCREST VIEW PRO

ETHERNET WIFI SETUP

Tap on Add Device.

Tap on Wifi Camera.

Select your connection type, in this case

select the left tab Set Up A New Camera On

WiFi or Connect New Device (on Android)

to begin adding the device to the app. Tap

Ethernet WiFi Setup to continue.

Connect an Ethernet cable from the router to the camera

and power the device with the included power adapter.

Allow the device to initialize and press Next to continue.

11 12

Ensure your smartphone or tablet is connected to the

same WiFi network as your camera.

Tap Next to continue.

AMCREST VIEW PRO

ETHERNET WIFI SETUP

Scan the QR code on the back/side/bottom of the camera

or manually enter the camera's serial number into the Enter

camera S/N (serial number) field. Press Next to continue.

Android users, please verify the S/N on your device has been

properly scanned. Tap Next to continue.

Give the camera a name (e.g. Garage, Kitchen, Living Room,

etc.) and provide the username and password for your

camera. The default username and will be admin. Tap Next

to continue.

Note: You can tap on the icon to verify the password.

Select your WiFi network from the WiFi network list.

Enter the WiFi password for your WiFi network in the

Password field. Press Next to continue.

Note: Android 8.0 and above users, please enable Location

Permissions in order to scan for your WiFi Network.

13 14

Remove the Ethernet cable from your camera and

wait 30 seconds, then tap on Start Live View.

AMCREST VIEW PRO

www.amcrest.com/appwalkthrough

WIFI CONFIG SETUP

The app will prompt you to change the password. Enter a

password between 8 and 32 characters and confirm the

password. Press OK to continue.

Your camera is now set up and ready for use on the

For more information on key features and walkthrough of the Amcrest View Pro app, visit

amcrest.com/appwalkthrough

app.

Secondary setup procedure for adding a new WiFi camera to Amcrest View Pro.

• Please ensure your camera is plugged into a power source.

• Make sure your camera and mobile device are on the same network during setup.

• If camera fails to connect, please revert to Ethernet WiFi Setup, pg. 10.

• We recommend you have your Ethernet cable connected from the camera to your router for more stability. Ethernet cable may be removed after setup.

Download and open the Amcrest View Pro app from the App Store or Play Store.

15 16

Open the app and tap on the symbol in the

middle of the screen to begin adding your Wifi

camera.

AMCREST VIEW PRO

WIFI CONFIG SETUP

Tap on Add Device.

Tap on Wifi Camera.

Select your connection type, in this case

select the left tab Set Up A New Camera On

WiFi or Connect New Device (on Android)

to begin adding the device to the app.

Tap WiFi Configuration Setup to continue.

Scan the QR code on the back/side/bottom of the camera

or manually enter the camera's serial number into the Enter

camera S/N (serial number) field.

Android users, please verify the S/N on your device has been

properly scanned. Tap Next to continue.

17 18

Give the camera a name (e.g. Garage, Kitchen, Living Room,

etc.) and provide the username and password for your

camera. The default username and password will be admin.

Tap Next to continue.

Note: You can tap on the icon to verify the password.

AMCREST VIEW PRO

www.amcrest.com/appwalkthrough

WIFI CONFIG SETUP

Enter the WiFi password for your WiFi network in the Network SSID

Note: Enter the WiFi password for your WiFi network in the

field. Press Next to continue.

Password field. Press Next to continue.

Tap on Start Live View.

The app will prompt you to change the password.

Enter a password between 8 and 32 characters and

confirm the password. Press OK to continue.

For more information on key features and walkthrough of the Amcrest View Pro

19 20

app, visit

amcrest.com/appwalkthrough

Your camera is now set up and ready for

use on the app.

DESKTOP

www.amcrest.com/cloudwebsetup

www.amcrest.com/p2psetup

www.amcrest.com/surveillancepro

www.amcrest.com/blueiris

www.amcrest.com/generalpcaccess

www.amcrest.com/ipdomainddnssetup

www.amcrest.com/generalpcaccess

ACCESS METHODS

ALTERNATIVE

ACCESS METHODS

For more information on general PC based access, visit,

amcrest.com/generalpcaccess

The most stable and recommended method for accessing your camera from a computer. It is a free software, provided by Amcrest, that provides a means of accessing your devices from one central location without the use of a plugin or web browser.

For more information on Amcrest Surveillance Pro, visit: amcrest.com/surveillancepro

Amcrest Blue Iris is a professional Windows based surveillance software that allows you to view and record up to 64 IP cameras, or DVR/CCTV based cameras simultaneously. It is a third-party software that is compatible with a vast majority of IP camera and DVR/NVR brands.

To purchase Amcrest Blue Iris, please visit: amcrest.com/blueiris

Your camera comes equipped with the latest version of ﬁrmware that will allow you to access your camera from most

mainstream browsers without the use of a plugin. We recommend however when accessing your camera to use Google Chrome since it is the most widely used and most efﬁcient way to access your camera. The camera will not work on older browsers such as Internet Explorer or other outdated browsers.

Mac users can use Safari or other compatible browsers as well to access their camera from a web browser.

For more information on how to access your camera locally using a web browser, please visit: amcrest.com/webui

AMCREST SURVEILLANCE PRO

AMCREST BLUE IRIS

LOCAL DESKTOP ACCESS USING A WEB BROWSER

For additional access methods, refer to the alternative access methods provided below.

CLOUD DESKTOP SETUP

This setup method will be used for setting up your camera on the cloud via a web browser on a PC or laptop. For more information on cloud desktop setup visit:

amcrest.com/cloudwebsetup

ADDING ALREADY SETUP CAMERAS

The P2P setup method will be used for setting up already connected devices to the Amcrest View Pro app. For more information on P2P setup, visit:

amcrest.com/p2psetup

IP/DOMAIN/DDNS SETUP

The IP/Domain/DDNS Setup method will be used to establish a direct connection without using P2P. For more information on IP/Domain/DDNS setup, visit:

amcrest.com/ipdomainddnssetup

21 22

ALTERNATIVE

www.amcrest.com/amcrestviewsetup

www.amcrest.com/remotewebsetup

www.amcrest.com/support

www.amcrest.com/wifibulletinstall

www.amcrest.com/wifidomeinstall

www.amcrest.com/wifispeeddomeinstall

www.amcrest.com/wifiprohdinstall

www.amcrest.com/wifisentinelinstall

www.amcrest.com/generalpcaccess

ACCESS METHODS

For additional setup methods for your Amcrest camera, refer to the alternative setup methods provided below.

AMCRESTVIEW.COM SETUP

This setup method will be used to setup a amcrestview.com connection for your device. The web page will connect via a P2P method through a designated web interface. For more information on how to setup a connection using amcrestview.com, visit:

amcrest.com/amcrestviewsetup

PHYSICAL

INSTALLATION METHODS

HARDWARE SETUP

Physical installation should begin after initial setup of the camera has been completed. Installation guides and setup videos can be found by specific model at amcrest.com/support.

AMCREST WIFI BULLET CAMERA INSTALLATION:

amcrest.com/wiﬁbulletinstall

AMCREST WIFI DOME CAMERA INSTALLATION:

amcrest.com/wiﬁdomeinstall

REMOTE ACCESS DESKTOP SETUP

This setup method will be used for establishing and accessing your device remotely, via a web interface, on a desktop or laptop. For more information on local access desktop setup, visit:

amcrest.com/remotewebsetup

For more information on Alternative Access Methods visit, amcrest.com/generalpcaccess

23 24

AMCREST WIFI SPEED DOME CAMERA INSTALLATION:

amcrest.com/wiﬁspeeddomeinstall

AMCREST WIFI PROHD CAMERA INSTALLATION:

amcrest.com/wiﬁprohdinstall

AMCREST WIFI SENTINEL CAMERA INSTALLATION:

amcrest.com/wiﬁsentinelinstall

For access to a full user manual for your specific Amcrest device, please visit amcrest.com/support

TROUBLESHOOTING/FAQ

www.amcrest.com/support

www.amcrest.com/androidP

www.amcrest.com/additionalcloudcameras

www.amcrest.com/cloud

www.amcrest.com/androidp

HOW DO I ADD ADDITIONAL CAMERAS TO MY CLOUD ACCOUNT?

If you are on a free trial version of Amcrest Cloud and would like to add an additional camera to your cloud account you will ﬁrst need to upgrade your cloud account to a premium plan. For more information on upgrading your cloud and pricing, visit amcrest.com/cloud

If you are already on a premium cloud plan and would like to proceed with adding another camera to your account, log into your account on the Amcrest Cloud app or PC/Mac. To add a camera on the app, click on the ( ) icon in the main menu, tap on setup prompts listed.

To add an additional camera to your cloud account on a PC or Mac, log into your account and click on the menu ( ) icon, select menu. For more information on how to add additional cameras on your cloud account, visit amcrest.com/additionalcloudcameras

Add Camera

, and follow the setup procedures listed in this

WHY AM I UNABLE TO LOCATE AN SSID?

Android users using 8.0 and above may experience this issue if location permissions are not enabled or are denied by the user within the app. Android has implemented this feature to increase the overall security of your Wiﬁ connection as well as provide an added layer of protection for your mobile device.

Add Camera,

and follow the

Scan

To locate an SSID, during WiFi setup on the Amcrest Cloud app, tap on Setup menu. A dialog box will appear prompting you to enable location permissions. Tap on OK to enable this feature and allow the app to scan for your WiFi network. Your SSID will appear. Select the WiFi network you would like to connect with and enter the WiFi password for your network.

If you are using the Amcrest View Pro app, you must enable location permissions to conﬁgure the SSID to your app. When you have enabled location permissions the SSID will show (greyed out) in the WiFi conﬁguration menu where you can enter the WiFi password for your network.

For more information on how to locate an SSID on your mobile device visit: amcrest.com/androidp

in the Ethernet WiFi

I’VE LOCKED MYSELF OUT OF THE CAMERA ACCIDENTALLY.

As a security precaution, your Amcrest camera will lock out any user who tries to log in with the wrong password after a handful of consecutive attempts. If you ﬁnd that you have accidentally locked yourself out, you can wait 5 minutes to log back in or you can power cycle the camera by unplugging and replugging the camera’s power cable.

If you have forgotten your password entirely, you can hard factory reset the camera by pressing and holding the reset button down for 45 seconds. The reset button will either be on the back or on the internals of the camera. For more information on hard factory reset procedures for your device visit amcrest.com/support

25 26

HOW DO I SETUP MOTION DETECTION/PUSH NOTIFICATIONS FOR

www.amcrest.com/pushnotifications

www.amcrest.com/changingresolution

www.amcrest.com/flipimage

MY CAMERA?

By default, the Amcrest Cloud app will automatically send push notiﬁcations of a motion detected event, however, if you want to receive additional motion detection events from the Amcrest View Pro app you will need to make these conﬁgurations manually.

To setup push notiﬁcations on the Amcrest View Pro app, tap on the menu ( ) icon and tap

Push Notiﬁcations.

camera you wish to enable and toggle the push notiﬁcation toggle switch to the ‘on’ position. When set, tap on on the

Save

notiﬁcations, visit: amcrest.com/pushnotiﬁcations

Next, select

Motion Detect

icon to save the settings to your device. For more information on how to setup push

Conﬁguration

to enable the camera for motion detection. When ﬁnished, tap

from the push notiﬁcations menu. Tap on the

HOW DO I CHANGE MY VIDEO STREAM RESOLUTION?

On the Amcrest Cloud app, locate the camera you wish to modify and tap the In the settings menu, tap on tion has been changed successfully, tap the your settings.

On the Amcrest View app, for efﬁciency purposes, the live steam is set by default to standard resolution (not HD). To enable HD, tap the resolution ( ) icon and then tap on the pencil icon next to HD. After setting the resolution, tap on OK/ to conﬁrm your settings.

“Quality”

and change the resolution accordingly. When the resolu-

Save

button in the upper left-hand corner to save

settings

( ) icon.

On desktop access the default resolution is set to HD. To change the live stream resolution on the web interface, navigate to select which resolution you would like to set for your camera. When you have successfully set your desired video stream resolution click on information on how to change video stream resolution visit, amcrest.com/changingresolution

Setup>>Camera>>Video

Save

to apply the resolution setting. For more

and in the

Resolution

drop down menu,

I MOUNTED MY CAMERA UPSIDE DOWN, HOW DO I FLIP MY CAMERA’S VIDEO STREAM?

On the Amcrest Cloud app, locate the camera you wish to modify and tap the In the settings menu, tap on and tap the

To ﬂip or mirror the camera’s video stream on the Amcrest view Pro app, tap the ﬂip/mirror ( ) icon. You can also ﬂip/mirror the camera via the web interface on a laptop or PC. For more information on how to ﬂip/mirror the video stream on the web interface,

visit, amcrest.com/ﬂipimage

Save

button in the upper left-hand corner to save your settings.

“Image Appearance”

and tap on

“Flip”

. Return to the previous menu

settings

( ) icon.

27 28

INFORMATION & LINKS

www.amcrest.com/videos

www.amcrest.com/support

www.amcrest.com/ioscloud

www.amcrest.com/androidcloud

www.amcrest.com/iosviewpro

www.amcrest.com/appwalkthrough

www.amcrest.com/cloudwalkthrough

www.amcrest.com/androidviewpro

www.amcrest.com/cloud#section8

www.amcrest.com/support

Contact our customer service team

support@amcrest.com USA Toll Free: (888) 212-7538 USA Direct: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 International Callers: +1-713-893-8956

Amcrest Cloud App

To download the Amcrest Cloud app for Android, visit amcrest.com/androidcloud

To download the Amcrest Cloud app for iOS, visit amcrest.com/ioscloud

Amcrest View Pro App

To download the Amcrest View Pro app for Android, visit amcrest.com/androidviewpro

To download the Amcrest View Pro app for iOS, visit amcrest.com/iosviewpro

Product Support

To download the User Manual for your camera,

amcrest.com/support

To view our product support videos visit

amcrest.com/videos

To view articles based on a specific product visit

amcrest.com/support

Amcrest Cloud Features

To help guide you through the features of the Amcrest Cloud app, visit

amcrest.com/cloudwalkthrough

Amcrest View Pro App Features

To help guide you through the features of the Amcrest View Pro App, please refer to the user manual or visit:

amcrest.com/appwalkthrough

FCC COMPLIANCE STATEMENT

1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

2. The users manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. In cases where the manual is provided only in a form other than paper, such as on a computer disk or over the Internet, the information required by this section may be included in the manual in that alternative form, provided the user can reasonably be expected to have the capability to access information in that form.

3. (b) For a Class B digital device or peripheral, the instructions furnished the user shall include the following or similar statement, placed in a prominent location in the text of the manual: NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

4. RF exposure warning this equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance.

Amcrest Technologies AMC057 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual