Troubleshooting
If you experience any trouble with your wireless Internet radio, then you may
find useful to visit the help section on our webpage: http://www.reciva.com
If you have trouble with connecting the radio to your wireless network, these steps
may help to resolve the problem:
• Confirm that a Wi-Fi connected PC can access the Internet (i.e. can browse the
web) using the same network.
• Check that DHCP server is available, or that you have configured a static IP
address on the radio. You can configure static IP address on the radio using
the menu item ‘Settings -> Network Config -> Edit Config’, and then select
‘No’ for ‘Auto (DHCP)’.
• Check that your network’s firewall is not blocking any outgoing ports. As a
minimum, the radio needs access to UDP and TCP ports 80, 554, 1755, 5000,
6000 and 7070.
• Check your access point does not restrict connections to particular MAC
addresses. You can view the radio’s MAC address using the menu item
‘Settings -> Network Config -> View Config -> MAC address’.
• If you have an encrypted network, check that you have entered the correct
key or passphrase into the radio. Remember that text-format keys are case
sensitive. If, when attempting to connect to an encrypted network, your
radio displays: ‘Wireless error’ followed by a 5-digit number, and then
please ensure that you enter the correct passphrase for the network. If the
problem persists, then you may need to consult your network
configuration.
If your radio can connect to the network successfully, but is unable to play
particular stations, it may be due to one of the following causes:
• The station is not broadcasting at this time of the day (remember it may be
located in a different time zone).
• The station has reached the maximum allowed number of simultaneous
listeners.
• The station is not broadcasting anymore.
• The link on the radio is out of date.
• The Internet connection between the server (often located in a different
country) and you is slow.
Try using a PC to play back the stream via the broadcaster’s web site.
If you can play back the station with a PC, use the form at http://www.reciva.com/ to
notify us so that we can change the station data that is used by the radio.