Amana NTW4516FW3 Owner’s Manual

TOP-LOADING WASHER

USE AND CARE GUIDE

LAVEUSE À CHARGEMENT PAR LE DESSUS

GUIDE D’UTILISATION ET D’ENTRETIEN

Para una versión de estas instrucciones en español, visite www.amana.com.

Table of Contents

WASHER SAFETY ...................................................................... 2

WHAT’S NEW UNDER THE LID? .............................................. 3

CONTROL PANEL AND FEATURES ......................................... 4

CYCLE GUIDE ............................................................................ 6

USING YOUR WASHER ............................................................. 7

WASHER MAINTENANCE ....................................................... 10

TROUBLESHOOTING .............................................................. 12

WARRANTY .............................................................................. 17

ASSISTANCE OR SERVICE ..................................BACK COVER

Table des matières

SÉCURITÉ DE LA LAVEUSE ................................................... 18

QUOI DE NEUF SOUS LE COUVERCLE? .............................. 19

TABLEAU DE COMMANDE ET CARACTÉRISTIQUES .......... 20

GUIDE DE PROGRAMMES ..................................................... 22

UTILISATION DE LA LAVEUSE ............................................... 23

ENTRETIEN DE LA LAVEUSE ................................................. 26

DÉPANNAGE ............................................................................ 28

GARANTIE ................................................................................ 35

ASSISTANCE OU SERVICE ............... COUVERTURE ARRIÈRE

W11099666A
W11099667A-SP

Designed to use only HE High Efciency
detergents.
Conçue pour l’utilisation d’un détergent
haute efcacité seulement.

WASHER SAFETY3WHAT’S NEW UNDER THE LID?

2

Your new washer will operate differently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the Lid
Locked light will turn on. When this light is lit, the lid is locked
and cannot be opened. When this light is blinking, the washer
is paused. When this light is off, the lid can be opened. After
a cycle is started, the washer will ll to the appropriate water
level. When the washer is done lling, it will start to agitate. If
you need to open the lid to add a garment after this point, the
lid will remain unlocked during the entire agitation portion of the
wash phase. The cycle will automatically pause when the lid is
opened, and the cycle will resume once the lid is closed. The lid
will lock before the spin phase begins. If you need to pause or
stop after this point, you must press START/PAUSE/UNLOCK
LID and wait for the lid to unlock. The lid will only unlock after
washer movement has stopped. Depending on when in the
cycle you try to pause, it may take several seconds to several
minutes for the lid to unlock. Press START/PAUSE/UNLOCK
LID to resume the cycle.

Water Level Options

Set the Water Level knob to the Auto Sensing setting and
the washer will ll to a level that ensures the load engages
the agitator. From this point, the electronic control will sense
the load and determine if additional water is needed.

Set the Water Level knob to the Deep Water Wash setting
and the washer will ll to the maximum water level.

NOTE: Deep Water Wash is not available in the Normal cycle
mode. Selecting the Normal cycle with the Deep Water Wash
setting will result in auto sensing of the water level.

Sensing

This washer will perform a series of spins to check for load
balance. During this time, a series of clicks and a whirring
noise signal that sensing technology is determining if there
is an off-balance load.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds
and noises that are different from those of your previous washer.
For example, you may hear a clicking and hum at the beginning
of the spin phase as the lid lock goes through a self-test. There
will be different kinds of humming sounds as the agitator tests
for load balance or moves the load. And sometimes, you may
hear nothing at all as the washer determines the correct water
level for your load or allows time for clothes to soak.

Spray Rinse

Select cycles default to a spray rinse. During these cycles,
you will hear water enter the washer as the tub spins, allowing
the rinse water to penetrate clothes. Check the “Cycle Guide”
for details.

Choosing the Right Detergent

Use only High Efciency detergents. The package will be marked
“HE” or “High Efciency.” Using non-HE detergent will likely
result in longer cycle times and reduced rinsing performance. It
may also result in component malfunction and, over time, buildup
of mold or mildew. HE detergents should be low-sudsing and
quick-dispersing to produce the right amount of suds for the
best performance. They should hold soil in suspension so it
is not redeposited onto clean clothes. Not all detergents labeled
as High Efciency are identical in formulation and their ability to
reduce suds. For example, natural, organic, or homemade HE
detergents may generate a high level of suds. Always follow the
detergent manufacturer’s instructions to determine the amount
of detergent to use.

Use only High Efciency (HE) detergent.

Accessories

Enhance your new washer with the following genuine
Whirlpool Accessories. For more information on options
and ordering, call 1-800-901-2042 or visit us at:
www.whirlpool.com/accessories. In Canada, call
1-800-807-6777 or visit us at www.whirlpoolparts.ca.

Fabric Softener Dispenser

This convenient fabric
softener dispenser connects
to the agitator and saves you
from manually adding fabric
softener during the rinse cycle.

IMPORTANT: The lid must be closed before the washer basket lls with water and for the wash cycle to start. If the lid is open and
lling stops, close the lid and press START/PAUSE/UNLOCK LID to complete the cycle.

CONTROL PANEL AND FEATURES

1

1

WATER LEVEL

Set the Water Level knob to the Auto Sensing setting and
the washer will ll to a level that ensures the load engages
the agitator. From this point, the electronic control will sense
the load and determine if additional water is needed.

Set the Water Level knob to the Deep Water Wash setting
and the washer will ll to the maximum water level.

NOTES:

■ Cycle times will be longer due to extended ll times when

using the Deep Water Wash setting.

■ Deep Water Wash is not available in the Normal cycle

mode. Selecting the Normal cycle with the Deep Water
Wash setting will result in auto sensing of the water level.

2

WASH TEMPERATURE

Wash Temperature senses and maintains uniform water
temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric
and soils being washed. For best results and following
the garment label instructions, use the warmest wash
water safe for your fabric.

■ On some models and cycles, warm and hot water may

be cooler than your previous washer.

■ Even in a cold and cool water wash, some warm water

may be added to the washer to maintain a minimum
temperature. All rinses are cold.

3

WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer.
See “Cycle Guide” for detailed descriptions of cycles.

2

Not all features and options are available on all models.

Appearance may vary.

5

CYCLE STATUS LIGHTS INDICATOR

The Cycle Status lights show the progress of a cycle.
At each stage of the process, you may notice sounds
or pauses that are different from your previous washer.

SENSING/FILL
When the Start/Pause/Unlock Lid button is pressed, and

the Water Level knob is set to Auto Sensing, the washer
will ll and begin sensing to determine load size and
balance.

Once sensing is complete, the washer will ll to the

appropriate level for the detected load size and then
begin the wash phase of the cycle.

NOTE: Sensing and wash phases will be paused by

opening the unlocked lid. Close the lid to resume the
cycle. If the lid is left open for more than 10 minutes,
the washer will cancel the cycle and pump out the water.
The lid will lock after the wash phase to begin the initial
spinout and remain locked for the remainder of the cycle.

WASH
The washer will ll to the correct water level based on

the load size and the Water Level selection. Certain cycles
may agitate during the ll process to boost cleaning. You
will hear the agitator rotate, followed by a pause lasting
several seconds. When the wash cycle begins, you will
hear the agitator increase speed. The motor sounds may
change at different stages in the wash cycle while the
washer performs different wash actions.

3

5

4

4

START/PAUSE/UNLOCK LID BUTTON

Press to start the selected cycle; press again to pause
the cycle and unlock the lid.

NOTE: If the washer is spinning, it may take several
minutes to unlock the lid. Press and hold for 3 seconds
to cancel a cycle.

4

RINSE

Certain cycles use a spray rinse, which adds water to

the tub while the basket spins. You may hear the motor
turning on briey (short hum) to move the basket while
lling.

FINAL SPIN
The washer spins the load at increasing speeds for

proper water removal, based on the selected cycle.

CYCLE COMPLETE

Once the cycle is complete, this light will come on.

Remove the load promptly for best results.

LID LOCKED

The Lock feature allows for higher spin
speeds. When the Lid Locked light is
lit, the lid is locked and cannot be
opened without pausing the cycle.
When the light is off, the lid can be
opened.

To open the lid after it has been

locked, press START/PAUSE/UNLOCK
LID. The lid will unlock once the washer
movement has stopped. This may take
several minutes if the load was spinning
at high speed. Press START/PAUSE/
UNLOCK LID again to resume the cycle.

Appearance

may vary.

Appearance

may vary.

5

CYCLE GUIDE

For best fabric care, choose the cycle that best ts the load being washed. Recommended settings for best performance are shown
in Bold. Each cycle listing also includes a performance chart rating its cleaning power, gentleness on items, and resource efciency.
Not all cycles and options are available on all models. Not all settings and options are available on each cycle.

Items to wash: Cycle:

Large items such
as sheets, sleeping

Bulky Items

& Sheets
bags, small
comforters, jackets,
small washable rugs

Sturdy fabrics,

Normal Heavy Hot

colorfast items,
towels, sheets,
jeans

Cottons, linens,
and mixed garment

Normal

Regular

loads

Wash

Temperature:* Cycle Details:

Hot

Warm

Cool
Cold

Tap Cold

Use this cycle to wash large items such as jackets and small
comforters. The washer will ll with enough water to wet down the load
before the wash portion of the cycle begins, and uses a higher water
level than other cycles.

Good

Cleaning

Gentleness

Efciency

†

Use this cycle for heavily soiled or sturdy fabrics.

Warm

Cool
Cold

Tap Cold

Hot

Warm

Cool
Cold

Tap Cold

Gentleness

Efciency

Use this cycle for normally soiled cottons and mixed-fabric loads.
NOTE: Deep Water Wash is not available in the Normal cycle mode.

Selecting the Normal cycle with the Deep Water Wash setting will result
in auto sensing of the water level.

Gentleness

Efciency

Good

Cleaning

†

Good

Cleaning

†

Best

Best

Best

No-iron fabrics,
cottons, permanent
press, linens,
synthetics

Machine-wash silks,
lingerie, washable
wools

Swimsuits and
items requiring
rinsing without
detergent

No clothes in
washer

Hand-washed
garments or
dripping wet items

Casual Hot

Delicate Hot

Rinse &

Cold rinse only Combines a rinse and high-speed spin for loads requiring an additional

Spin

Clean Washer

with affresh

®

Drain &

Spin

Warm

Cool
Cold

Tap Cold

blouses, casual business clothes, permanent press, and blends.

Cleaning

Gentleness

Efciency

Good

†

Best

Use this cycle to wash lightly soiled garments indicating “Machine

Use this cycle to wash loads of no-iron fabrics such as sport shirts,

Warm

Cool
Cold

Tap Cold

Washable Silks” or “Gentle” cycle on the care label. Place small items
in mesh garment bags before washing.

Cleaning

Gentleness

Efciency

Good

†

Best

rinse cycle or to complete a load after power interruption. Also use for
loads that require rinsing only.

Hot

Warm

Cool
Cold

Tap Cold

Use this cycle every 30 washes to keep the inside of your washer
fresh and clean. This cycle uses a higher water level. Use with affresh®
Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean
the inside of your washer. This cycle should not be interrupted.
See “Washer Care.”

IMPORTANT: Do not place garments or other items in the washer
during the Clean Washer with affresh

®

cycle. Use this cycle with an

empty washtub.

N/A This cycle uses a spin to shorten drying times for heavy fabrics or

special-care items washed by hand. Use this cycle to drain washer
after cancelling a cycle or completing a cycle after a power failure.

*All rinses are cold.
†Efcient use of resources, such as energy and water.

6

USING YOUR WASHER

1. Sort and prepare your laundry

■ Empty pockets. Loose change, buttons, or any small

object can pass under the agitator and become trapped,
causing unexpected sounds.

■ Sort items by recommended cycle, water temperature,

and colorfastness.

■ Separate heavily soiled items from lightly soiled.

■ Separate delicate items from sturdy fabrics.

■ Do not dry garments if stains remain after washing,

because heat can set stains into fabric.

■ Treat stains promptly.

■ Close zippers, fasten hooks, tie strings and sashes, and

remove non-washable trim and ornaments.

■ Mend rips and tears to avoid further damage to items

during washing.

Helpful Tips:

■ When washing waterproof or water-resistant items,

load evenly.

■ Use mesh garment bags to help avoid tangling when

washing delicate or small items.

■ Turn knits inside-out to avoid pilling. Separate lint-takers

from lint-givers. Synthetics, knits, and corduroy fabrics
will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.

2. Add laundry products

Add a measured amount of HE
detergent or single-dose laundry
packet into the basket.

If using Oxi-type boosters, color-safe
bleach, or fabric softener crystals, add
to the bottom of the washer basket before adding clothes.

IMPORTANT: Use only High Efciency detergents. The
package will be marked “HE” or “High Efciency.” Using
non-HE detergent will likely result in longer cycle times and
reduced rinsing performance. It may also result in component
malfunction and, over time, buildup of mold or mildew. HE
detergents should be low-sudsing and quick-dispersing to
produce the right amount of suds for the best performance.
They should hold soil in suspension so it is not redeposited
onto clean clothes. Not all detergents labeled as High
Efciency are identical in formulation and their ability to
reduce suds. For example, natural, organic, or homemade
HE detergents may generate a high level of suds.

NOTE: Follow the manufacturer’s instructions to determine
the amount of laundry products to use.

7

3. Load laundry into washer

Load garments in loose heaps evenly
around basket wall. For best results, do
not pack the load tightly. Do not wrap
large items such as sheets around the
agitator; load them in loose piles around
the sides of the basket. Try mixing
different-sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force
items into washer. Items need to move freely for best cleaning
and to reduce wrinkling and tangling.

5. Select cycle

Appearance may vary.

Turn cycle knob to choose your wash cycle. For more
information, see “Cycle Guide.”

4. Add liquid chlorine bleach

to dispenser

Liquid

Chlorine Bleach

Do not overll, dilute, or use more than 1 cup (236 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.

6. Select WATER LEVEL

Appearance may vary.

Set the Water Level knob to the Auto Sensing setting and
the washer will ll to a level that ensures the load engages
the agitator. From this point, the electronic control will sense
the load and determine if additional water is needed. Select
Extra Rinse for enhanced rinsing performance.

Set the Water Level knob to the Deep Water Wash setting
and the washer will ll to the maximum water level. Select
Extra Rinse for enhanced rinsing performance.

NOTES:

■ Cycle times will be longer due to extended ll times when

using the Deep Water Wash setting.

■ Deep Water Wash is not available in the Normal cycle mode.

Selecting the Normal cycle with the Deep Water Wash
setting will result in auto sensing of the water level.

IMPORTANT: Always select Extra Rinse when manually
adding fabric softener. The Extra Rinse option uses additional
water and agitation for proper fabric softener distribution.

8

7. Select WASH TEMPERATURE

Appearance may vary.

Select the wash temperature by turning the Wash Temperature
knob to the desired setting. All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions
to avoid damage to your items.

Wash Temp Suggested Fabrics
Hot

Some cold water is added to save
energy. This may be cooler than
your hot water heater setting.

Warm
Some cold water may be added,
so this will be cooler than what
your previous washer provided.

Cool
Warm water may be added to
assist in soil removal and to
help dissolve detergents. Cool
is slightly warmer than cold.

Cold
This is the temperature from your
faucet. If your tap cold water is
very cold, warm water may be
added to assist in soil removal
and help dissolve detergent.

Tap Cold
This is the temperature from your
faucet.

Whites and pastels
Durable items
Heavy soils

Bright colors
Moderate to light soils

Colors that bleed or fade
Light soils

Dark colors that bleed or fade
Light soils

Dark colors that bleed or fade
Light soils

8. Press START/PAUSE/UNLOCK LID

to begin wash cycle

Appearance may vary.

Press START/PAUSE/UNLOCK LID to start the wash cycle.
When the cycle has nished, the Cycle Complete indicator
will light. Promptly remove items after cycle has completed
to avoid odor, reduce wrinkling, and rusting of metal hooks,
zippers, and snaps.

Unlocking the lid to add garments

If you need to open the lid to add one or two missed
garments:

Press START/PAUSE/UNLOCK LID; the lid will unlock once
the washer movement has stopped. This may take several
minutes if the load was spinning at high speed. Then close lid
and press START/PAUSE/UNLOCK LID again to restart the
cycle.

NOTE: Washer will not ll with the lid open.
IMPORTANT: If lid is left open for more than 10 minutes,

the water will pump out automatically.

Manual soak

If you would like to manually soak your garments at any time
during the wash portion of the cycle, press START/PAUSE/
UNLOCK LID and leave the lid closed. Once your desired
soak time has elapsed, press START/PAUSE/UNLOCK LID
again to continue the cycle. As long as the lid remains closed,
your soak time can be longer than 10 minutes. However, if the
lid is opened during the soak and remains open for more than
10 minutes, the water will pump out automatically.

9. Manually add fabric softener

During the nal rinse, wait until the washer has completed
lling, then press START/PAUSE/UNLOCK LID to pause the
washer. Lift the lid and add the measured recommended
amount of liquid fabric softener. Do not use more than the
recommended amount. Close the lid and press START/
PAUSE/UNLOCK LID again to start the washer.

IMPORTANT: Always select Extra Rinse when manually
adding fabric softener. The Extra Rinse option uses
additional water and agitation for proper fabric softener
distribution.

9

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement
on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the
Installation Instructions for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and
Performing at Its Best

1. Always follow the detergent manufacturer’s instructions

regarding the amount of detergent to use. Never use more
than the recommended amount because that may increase
the rate at which detergent and soil residue accumulate
inside your washer which, in turn, may result in undesirable
odor.

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes) because they do a better
job of controlling the rate at which soils and detergent
accumulate.

3. Always leave the washer lid open between uses to help

dry out the washer and prevent the buildup of odor-causing
residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the
routine cleaning processes recommended below. This Washer
Maintenance Procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions
provided above and use this recommended monthly cleaning
procedure:

Recommended Cycle for Cleaning the Washer

Refer to the “Cycle Guide” for the optimal cycle for cleaning
the inside of the washer. Use this cycle with affresh
Cleaner or liquid chlorine bleach as described below.

Begin procedure

1. affresh

NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/PAUSE/UNLOCK LID once.
After the cycle has stopped, run a Rinse & Spin cycle to rinse
cleaner from washer.

®

(Recommended for Best Performance):

a. Open the washer lid and remove any clothing or items.
b. Place an affresh

c. Do not place an affresh

d. Do not add any detergent or other chemical to the

e. Close the washer lid.
f. Select the cycle recommended for cleaning the inside

g. Press START/PAUSE/UNLOCK LID to start the cycle.

Washer Cleaner Cycle Procedure

®

of the washer basket.

detergent dispenser.

washer when following this procedure.

of the washer.

Washer Cleaner tablet in the bottom

®

Washer Cleaner tablet in the

®

Washer

WASHER CARE (cont.)

2. Chlorine Bleach Procedure (Alternative):
a. Open the washer lid and remove any clothing or items.
b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach

compartment.

NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.

c. Close the washer lid.
d. Do not add any detergent or other chemical to the washer

when following this procedure.

e. Select the cycle recommended for cleaning the inside

of the washer.

f. Press START/PAUSE/UNLOCK LID to start the cycle.
NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/PAUSE/UNLOCK LID once.
After the cycle has stopped, run a Rinse & Spin cycle to
rinse cleaner from washer.

Cleaning the Dispensers

After a period of using your washer, you may nd some residue
buildup in the washer’s dispensers. To remove residue from
the dispensers, wipe them with an affresh
Wipe or a damp cloth and towel dry, either before or after you
run the Clean Washer cycle. Do not attempt to remove the
dispensers or trim for cleaning. The dispensers and trim are
not removable. If your model has a dispenser drawer, however,
remove the drawer and clean it before or after you run the
Clean Washer cycle. Use an all-purpose surface cleaner,
if needed.

Cleaning the Outside of the Washer

Use an affresh
cloth or sponge to wipe away any spills. Use only an affresh
Machine Cleaning Wipe or mild soaps or cleaners when
cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.

®

Machine Cleaning Wipe or a soft, damp

®

Machine Cleaning

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving or
not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer to avoid ooding due

to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.

To winterize washer:

1. Shut off both water faucets; disconnect and drain water

inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on Rinse & Spin cycle for about 30 seconds
to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

®

10

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water

inlet hoses.

2. If washer will be moved during freezing weather, follow

“Winter Storage Care” directions before moving.

3. Disconnect drain hose from drain system and drain any

remaining water into a pan or bucket. Disconnect drain
hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy
blankets or towels into basket opening. Close lid and place
tape over lid and down front of washer. Keep lid taped
until washer is placed in new location. Transport washer
in upright position.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage,
or moving:

1. Refer to the Installation Instructions to locate, level, and

connect washer.

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

2. Plug in washer or reconnect power.

3. Run washer through Bulky Items & Sheets cycle to clean

washer and remove antifreeze, if used. Use only HE
High Efciency detergent. Use 1/2 the manufacturer’s
recommended amount for a medium-size load.

11

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid a service call.

If you experience Possible Causes Solution

Vibration or Off-Balance

Check the following for
proper installation or
see “Using Your
Washer” section.

Noises

Clicking or metallic
noises

Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming

Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have

Water Leaks

Check the following for
proper installation:

Washer not performing as expected

Not enough water
in washer

Feet may not be in contact with the
oor and locked.

Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"

Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.

Objects caught in washer drain
system.

Washer not level. Water may splash off basket if washer is not level. Check that

Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to

Check household plumbing for leaks
or clogged sink or drain.

Washer not loaded as recommended. Improper loading can cause basket to be out of alignment

Load not completely covered
in water.

Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly.

(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.

Adding wet items to washer or adding more water to basket
could unbalance washer.

Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky Items & Sheets cycle for oversized, non-absorbent

items such as jackets and small comforters. See “Cycle Guide.”
See “Cycle Guide” and “Using Your Washer” in this Use and

Care Guide.

Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.

sound with periodic gurgling or surging as nal amounts of
water are removed during the Drain & Spin cycle.

started the washer. This is normal.

load is not unbalanced or tightly packed.

drainpipe or laundry tub.
Water can back up out of a clogged sink or drainpipe. Check all

household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets).

and cause water to splash off tub. See “Using Your Washer”
for loading instructions.

This is normal operation for an HE low-water washer. If the Water
Level knob is set to the Auto Sensing setting, the load will not be
completely under water. The washer senses load sizes and adds
the correct amount of water for optimal cleaning.

IMPORTANT: Do not add more water to washer. Adding water
lifts the items off the washplate, resulting in less effective
cleaning.

Use the Bulky Items & Sheets cycle or set the Water Level knob
to the Deep Water Wash setting. See “What’s New under the
Lid” and “Cycle Guide” to match your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle
mode. Selecting the Normal cycle with the Deep Water Wash
setting will result in auto sensing of the water level.

®

Run Clean Washer with affresh
and wash performance due to soil buildup in washer basket.

cycle to optimize the water level

12

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable
to ll appropriately)

Check for proper water supply. Both hoses must be attached and have water owing to

inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.

Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to ll
appropriately) (cont.)

Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes)

Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.

Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Normal washer operation. Lid must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not
interrupt cycle.

Washer may be tightly packed. Remove several items, rearrange load evenly in basket. Close lid

Small items may have been caught
in pump or between basket and tub,
which can slow draining.

Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles

The washer may be tightly packed
or unbalanced.

Check plumbing for correct drain
hose installation. Drain hose
extends into standpipe farther
than 4.5" (114 mm).

Too much detergent causing suds to
slow or stop draining and spinning.

and press START/PAUSE/UNLOCK LID.
Do not add more than one or two additional items after cycle has

started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Empty pockets and use garment bags for small items.

with high spin speeds. Use the recommended cycle/spin speed
for your garment. To remove extra water in the load, select
Drain & Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.

Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See “Using Your Washer”
for loading recommendations.

Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.

Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse & Spin. Do not add detergent.

13

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Dry spots on load
after cycle

Incorrect or wrong
wash or rinse
temperatures

Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Sand, pet hair, lint,
etc., on load after
washing

Load is tangling Washer not loaded as recommended. See the “Using Your Washer” section.

14

High spin speeds extract more
moisture than your previous washer.

Washer may be tightly packed. Use the Bulky Items & Sheets cycle or set the Water Level knob

Added extra garments to the load
after the sensing/ll phase.

Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Energy-saving controlled
wash temperatures.

Not using HE detergent or using too
much HE detergent.

Washer not loaded as recommended. The washer is less efcient at rinsing when tightly packed.

Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.

The high spin speeds combined with airow during the nal
spin can cause items near the top of the load to develop dry
spots during the nal spin. This is normal.

to the Deep Water Wash setting. See “Cycle Guide” to match
your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle
mode. Selecting the Normal cycle with the Deep Water Wash
setting will result in auto sensing of the water level.

Add only one or two additional garments after washer has
started.

Both hoses must be attached to both washer and faucet,
and have both hot and cold water owing to inlet valve.

Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures

than your previous washer. This includes cooler hot and warm
washes.

Both hoses must be attached and have water owing to the
inlet valve.

Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent can keep washer from

operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.

Load garments in loose heaps evenly around the basket wall.
Load with dry items only.

Use cycle designed for the fabrics being washed.
Add only one or two additional garments after washer has

started.
Use the Bulky Items & Sheets cycle or set the Water Level knob

to the Deep Water Wash setting. See “Cycle Guide” to match
your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle
mode. Selecting the Normal cycle with the Deep Water Wash
setting will result in auto sensing of the water level.

Select Rinse & Spin.

Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin.

Use the Bulky Items & Sheets cycle or set the Water Level
knob to the Deep Water Wash setting.
to match your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle
mode. Selecting the Normal cycle with the Deep Water Wash
setting will result in auto sensing of the water level.

Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of garments being washed.

See the “Cycle Guide”

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Not cleaning or
removing stains

Incorrect dispenser
operation

Fabric damage Sharp items were in pockets during

Added more water to washer. Washer senses load size and adds correct amount of water.

Washer not loaded as recommended. Washer is less efcient at cleaning when load is tightly packed.

Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the

Not using HE detergent or using too
much HE detergent.

Not using correct cycle for fabric
type.

Not using dispenser.

Not washing like colors together. Wash like colors together and remove promptly after the cycle

Not selecting Extra Rinse when using
fabric softener.

Clogged dispenser. Load dispenser before starting a cycle.

wash cycle.
Strings and straps could have tangled.
Items may have been damaged

before washing.
Fabric damage can occur if load is

tightly packed.

Liquid chlorine bleach may have
been added incorrectly.

This is normal and necessary for clothes to move. It is normal
for the wash load to be not completely covered in water. Added
water lifts the laundry off the washplate, resulting in less effective
cleaning.

Load garments in loose heaps evenly around the basket wall.
Load with dry items only.

Add only one or two additional garments after washer has started.

bottom of the basket before adding the load items.
The suds from regular detergent can keep washer from

operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions

based on load size and soil level.
Use a higher soil level cycle option and warmer wash

temperature to improve cleaning.
Use Heavy cycle for tough cleaning. See the “Cycle Guide”

to match your load with the best cycle.
Use dispenser to avoid chlorine bleach staining.
Load dispenser before starting a cycle.
Avoid overlling.
Do not add chlorine bleach directly onto load.

is complete to avoid dye transfer.
Always select Extra Rinse when using fabric softener. Cycles that

have a spray rinse require this option for proper fabric softener
distribution.

Use only liquid chlorine bleach in the bleach dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before

washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.

Load garments in loose heaps evenly around the basket wall.
Load with dry items only.

Use cycle designed for the fabrics being washed.
Use the Bulky Items & Sheets cycle or set the Water Level knob

to the Deep Water Wash setting. See “What’s New under the
Lid” and “Cycle Guide” to match your load with the best cycle.

NOTE: Deep Water Wash is not available in the Normal cycle
mode. Selecting the Normal cycle with the Deep Water Wash
setting will result in auto sensing of the water level.

Add only one or two additional garments after washer has
started.

Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.

Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.

Do not place load items on top of bleach dispenser when
loading and unloading washer.

15

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Fabric damage (cont.) Garment care instructions may not

Odors Monthly maintenance not done as

Lid Locked light is
ashing

Single-dose laundry
packet not dissolving

Washer pumps out water
before nishing cycle

have been followed.

recommended.

Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s

The lid is not closed. Close the lid. The washer will not start or ll with the lid open.
A cycle was stopped or paused

using Start/Pause/Unlock Lid.

Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before

Lid is left open for more than
10 minutes.

Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with
the best cycle.

See “Washer Care” in the “Washer Maintenance” section.
Unload washer as soon as cycle is complete.

directions.
See the “Washer Care” section.

The washer may still be spinning. The lid will not unlock until
the basket has stopped spinning. This may take several minutes
if washing large loads or heavy fabrics.

adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.

Make sure lid is closed before starting a cycle and/or during
prewash (soak).

16

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED

usthelp.com

AMANA®

MAJOR APPLIANCE

LIMITED WARRANTY

TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the

Customer eXperience Center:

■ Name, address and telephone number

■ Model number and serial number

■ A clear, detailed description of the problem

■ Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1. Before contacting us to arrange service, please determine whether your product requires repair. Some

questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit http://amana.custhelp.com.

2. All warranty service is provided exclusively by our authorized Amana Service Providers

direct all requests for warranty service to:

Amana Customer eXperience Center

In the U.S.A., call 1-800-843-0304. In Canada, call 1-800-807-6777.

If outside the 50 United States or Canada, contact your authorized Amana dealer to determine whether another warranty applies.

ONE YEAR LIMITED WARRANTY

WHAT IS COVERED WHAT IS NOT COVERED

For one year from the date of purchase, when
this major appliance is installed, operated and
maintained according to instructions attached to
or furnished with the product, Amana brand of
Whirlpool Corporation or Whirlpool Canada LP
(hereafter “Amana”) will pay for Factory Specified
Replacement Parts and repair labor to correct
defects in materials or workmanship that existed
when this major appliance was purchased, or at
its sole discretion replace the product. In the
event of product replacement, your appliance will
be warranted for the remaining term of the
original unit's warranty period.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER
THIS LIMITED WARRANTY SHALL BE
PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a Amana
designated service company. This limited
warranty is valid only in the United States or
Canada and applies only when the major
appliance is used in the country in which it was
purchased. This limited warranty is effective from
the date of original consumer purchase. Proof of
original purchase date is required to obtain
service under this limited warranty.

1. Commercial, non-residential, multiple-family use, or use inconsistent with published user,

operator or installation instructions.

2. In-home instruction on how to use your product.

3. Service to correct improper product maintenance or installation, installation not in

accordance with electrical or plumbing codes or correction of household electrical or
plumbing (i.e. house wiring, fuses or water inlet hoses).

4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation solutions, etc.).

5. Defects or damage caused by the use of non-genuine Amana parts or accessories.

6. Conversion of products from natural gas or L.P. gas.

7. Damage from accident, misuse, abuse, fire, floods, acts of God or use with products not

approved by Amana.

8. Repairs to parts or systems to correct product damage or defects caused by unauthorized

service, alteration or modification of the appliance.

9. Cosmetic damage including scratches, dents, chips, and other damage to the appliance

finishes unless such damage results from defects in materials and workmanship and is
reported to Amana within 30 days.

10. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments

including but not limited to high salt concentrations, high moisture or humidity or exposure
to chemicals.

11. Food or medicine loss due to product failure.

12. Pick-up or delivery. This product is intended for in-home repair.

13. Travel or transportation expenses for service in remote locations where an authorized

Amana servicer is not available.

14. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative

panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing,
removal or replacement of the product.

15. Service or parts for appliances with original model/serial numbers removed, altered or not

easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by
the customer.

. In the U.S. and Canada,

http://amana.c

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Amana makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance,
you should ask Amana or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. AMANA
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation
of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and
you also may have other rights that vary from state to state or province to province.

11/14

17

Assistance or Service

Before calling for assistance or service, please check “Troubleshooting” or visit www.amana.com/help.

It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance.

This information will help us to better respond to your request.

If you need replacement parts or to order accessories

We recommend that you use only FSP® Factory Specified Parts.

These parts will fit right and work right because they are made with the same precision

used to build every new AMANA

To locate FSP® replacement parts or accessories go to www.amanapartsonline.com.

Questions? Call us toll free at 1-866-616-2664 or in Canada call 1-866-587-2002.

Our consultants provide assistance with

In the U.S.A.

■ Features and specifications on our full line of appliances.

■ Installation information.

■ Specialized customer assistance (Spanish speaking,

hearing impaired, limited vision, etc.).

You can write with any questions or concerns at:

Amana Brand Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

1-866-616-2664

Please include a daytime phone number in your correspondence.

®

appliance.

In the U.S.A. and Canada

■ Use and maintenance procedures.

■ Accessory and repair parts sales.

■ Referrals to local dealers, repair parts distributors,

and service companies. Whirlpool designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United
States and Canada.

Amana Brand Appliances

Customer eXperience Centre

Unit 200-6750 Century Ave

Mississauga, Ontario L5N 0B7

1-866-587-2002

Assistance ou Service

Avant de faire un appel pour obtenir de l’assistance ou un entretient, vérifier la section “Dépannage” ou consulter

www.amana.com/help. Cette vérification peut vous faire économiser le coût d’une visite de réparation.

Lors d’un appel, garder à portée de main la date d’achat et les numéros de modèle et de série de votre appareil.

Pour commander des pièces de rechange ou des accessoires

Pour commander des pièces de rechange, nous vous recommandons d’utiliser seulement

des pièces spécifiées par l’usine. Ces pièces conviendront et fonctionneront bien parce qu’elles sont fabriquées selon

les mêmes spécifications précises utilisées pour construire chaque nouvel appareil AMANA

Pour trouver des pièces de rechange FSP

Nos consultants fournissent

l’assistance pour :

■ Procédés d’utilisation et d’entretien.

■ Vente d’accessoires et de pièces de rechange.

■ Références aux concessionnaires, compagnies de service

de réparation et distributeurs de pièces de rechange
locaux. Les techniciens de service désignés par Whirlpool
sont formés pour remplir la garantie des produits et fournir
un service après la garantie, partout au Canada.

Si vous avez encore besoin d’aide, suivre les instructions ci-dessous.

Ces renseignements nous aideront à mieux répondre à votre demande.

®

ou des accessoires, visiter le www.amanacanada.ca.

Des questions? Composer le numéro sans frais 1-866-587-2002.

Pour plus d’assistance

Vous pouvez nous soumettre toute question ou toute

problème en écrivant à l’adresse ci-dessous :

Amana Brand Appliances

Centre pour l’eXpérience de la clientèle

Unit 200-6750 Century Ave

Mississauga, Ontario L5N 0B7

1-866-587-2002

Dans votre correspondance, veuillez indiquer un numéro

de téléphone où nous pouvons vous joindre dans la journée.

®

.

W11099666A
W11099667A-SP

®/™ ©2017 All rights reserved.

Used under license in Canada.

®/™ ©2017 Tous droits réservés.

Emploi sous licence au Canada.

04/17