Alto-Shaam HALO HEAT 500-E/DELUXE User Manual

US A/CA NA DA

U.S.A. O NL Y

500-E/HD

Catering Warmer

Electric

Models:

500-E/HD
500-E/Deluxe

500-E/Deluxe

W164 N9221 Water Street • P.O. Box 450 • Menomonee Falls, Wisconsin 53052-0450 USA

PHONE: [phone] • 800.558.8744

p ri n te d in u .s .a .

  •INSTALLATION

 •OPERATION

•MAINTENANCE

www.alto-shaam.com

FAX: [phone] • 800.329.8744

M N- 28 94 5 • 10 /1 1

Delivery ............................................................................. 1

Unpacking ......................................................................... 1

Safety Procedures and Precautions ................................... 2

Installation

Site Installation ............................................................ 3

Clearance Requirements .............................................. 3

Weights ........................................................................ 3

Dimension Drawing ...................................................... 4

Stacking ....................................................................... 4

Options and Accessories .............................................. 4

Electrical Specifications................................................ 5

Service

Manual Control

Thermostat and Heat Light Sequence ..................... 13

Thermostat Calibration ........................................... 13

Electronic Control

Trouble Shooting Internal Electronic Components .. 13

Trouble Shooting - Error Codes .............................. 14

Probe and Air Sensor Testing ................................. 14

Service View - Manual Control ............................... 15

Heat Cable Replacement Kits ................................. 16

Service Views - Electronic Control ..................... 16-17

Operating Instructions

User Safety Information ................................................ 6

Heating Characteristics ................................................ 6

Product Capacity .......................................................... 6

Manual Control - Before Initial Use ............................... 7

Electronic Control - Control Identification ...................... 8

Electronic Control - Before Initial Use ........................... 8

General Holding Guidelines .......................................... 9

Care and Cleaning

Cleaning and Preventative Maintenance ..................... 10

Protecting Stainless Steel Surfaces ............................ 10

Cleaning Agents ......................................................... 10

Cleaning Materials ..................................................... 10

Care and Cleaning ..................................................... 11

Sanitation

Sanitation/Food Safety ............................................... 12

Internal Food Product Temperatures .......................... 12

Wire Diagrams

Always refer to the wire diagram(s) included with the unit
for most current version.

Warranty

Transportation Damage and Claims ............. Back Cover

Limited Warranty .......................................... Back Cover

DELIVERY

UNPACKING

This Alto-Shaam appliance has been
thoroughly tested and inspected to ensure only
the highest quality unit is provided. Upon
receipt, check for any possible shipping damage
and report it at once to the delivering carrier.

See Transportation Damage and Claims section

located in this manual.

This appliance, complete with unattached
items and accessories, may have been delivered
in one or more packages. Check to ensure that all
standard items and options have been received
with each model as ordered.
Save all the information and instructions
packed with the appliance. Complete and return
the warranty card to the factory as soon as
possible to ensure prompt service in the event of a
warranty parts and labor claim.
This manual must be read and understood
by all people using or installing the equipment
model. Contact the Alto-Shaam Tech Team Service
Department if you have any questions concerning
installation, operation, or maintenance.

NOTE: All claims for warranty must include the

full model number and serial number of
the unit.

1. Carefully remove the
appliance from the
carton or crate.

®

NOTE: Do not discard the

carton and other
packaging material
until you have
inspected the unit
for hidden damage
and tested it for
proper operation.

2. Read all instructions in this manual carefully
before initiating the installation of this appliance.

DO NOT DISCARD THIS MANUAL.

This manual is considered to be part of the
appliance and is to be provided to the owner
or manager of the business or to the person
responsible for training operators. Additional

manuals are available from the Alto-Shaam

Tech Team Service Department.

3. Remove all protective plastic film, packaging
materials, and accessories from the appliance
before connecting electrical power. Store any
accessories in a convenient place for future use.

®

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SAFETY PROCEDURES

AND PRECAUTIONS

Knowledge of proper procedures is essential to the
safe operation of electrically and/or gas energized
equipment. In accordance with generally accepted
product safety labeling guidelines for potential
hazards, the following signal words and symbols
may be used throughout this manual.

DANGER

Used to indicate the presence of
a hazard that WILL cause severe
personal injury, death, or substantial
property damage if the warning
included with this symbol is ignored.

WARNING

Used to indicate the presence of
a hazard that CAN cause personal
injury, possible death, or major
property damage if the warning
included with this symbol is ignored.

1. This appliance is intended to cook, hold

or process foods for the purpose of human
consumption. No other use for this appliance is
authorized or recommended.

2. This appliance is intended for use in commercial

establishments where all operators are
familiar with the purpose, limitations, and
associated hazards of this appliance. Operating
instructions and warnings must be read and
understood by all operators and users.

3. Any troubleshooting guides, component views,

and parts lists included in this manual are for
general reference only and are intended for use
by qualified technical personnel.

4. This manual should be considered a permanent

part of this appliance. This manual and all
supplied instructions, diagrams, schematics,
parts lists, notices, and labels must remain with
the appliance if the item is sold or moved to
another location.

CAUTION

Used to indicate the presence of a
hazard that can or will cause minor or
moderate personal injury or property
damage if the warning included with
this symbol is ignored.

CAUTION

Used to indicate the presence of a hazard that
can or will cause minor personal injury, property
damage, or a potential unsafe practice if the
warning included with this symbol is ignored.

NOTE: Used to notify personnel of

installation, operation, or
maintenance information that is
important but not hazard related.

NOTE

For equipment delivered for use
in any location regulated by the
following directive:

DO NOT DISPOSE OF ELECTRICAL
OR ELECTRONIC EQUIPMENT WITH
OTHER MUNICIPAL WASTE.

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SITE INSTALLATION

INSTALLATION

This appliance, complete with unattached items
and accessories, may be delivered in one or more
packages. Check to insure that all accessories that
were ordered have been received with the unit.

Alto-Shaam holding cabinets are designed for the
purpose of maintaining hot food at a temperature
for safe consumption. The unit must be installed
on a level surface in a location that will permit the
equipment to function for its intended purpose
and allow adequate access for proper cleaning
and maintenance.

The appliance must not be used in any area where
it will be affected by steam, grease, dripping
water, high temperatures, or any other severely
adverse conditions.

CLEARANCE REQUIREMENTS

3 inches (76mm)

top, bottom, right and left

NET WEIGHT

500-E/HD: 59 lb. (27 kg)

500-E/Deluxe: 76 lb. (34 kg)

DANGER

ELECTRICAL CONNECTIONS MUST

BE MADE BY A QUALIFIED SERVICE

TECHNICIAN IN ACCORDANCE WITH

APPLICABLE ELECTRICAL CODES.

CAUTION

TO PREVENT PERSONAL INJURY,

USE CAUTION WHEN MOVING OR

LEVELING THIS APPLIANCE.

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39" (991 mm)

SITE INSTALLATION

INSTALLATION

Electrical Connection
1-1/2” (38 mm)
from top

Cord Length:
125V - 5 ft. (1524mm)
230V - 8 ft. (2438mm)
208-240V - 8 ft. (2438mm)

25" (635 mm)

22-1/2" (572 mm)2-1/2" (64 mm)

OFF

100 F

150

200

Electrical

C

L

Outside Dimensions

Electrical

8-1/16" (205 mm)

C
L

Connection
1-5/8" (40mm)
from top

Cord Length:
125V - 5 ft. (1524mm)
230V - 8 ft. (2438mm)

Cavity

23-3/16" (589 mm)

25-9/16" (650 mm)

208-240V - 8 ft. (2438mm)

21-1/2" (547 mm)

39-1/4" (997 mm)

500-E/HD

500-E/Deluxe

350

300

250

19-1/16" (484 mm)

16-13/16" (411 mm)
17-3/16" (437 mm)

STACKING

Cabinets can be stacked in multiples. There

are four (4) 3/16" (5mm) rounded projections

on the top and bottom of each cabinet to
permit stacking A center support stacking

hardware kit (E-5091) must be used to stack

the deluxe cabinets.

500-E/HD stacked height: 38-1/8" (968mm)
500-E/Deluxe stacked height: 40-1/16" (1018mm)

Cavity

19-3/8" (493 mm)

13-13/16" (351 mm)

13-1/8" (333 mm)

Cavity
16-1/8" (409mm)
17-1/8" (434 mm)

500-E/HD 500-E/Deluxe

OPTIONS & ACCESSORIES

1-1/4"

(31 mm)

Casters*, 3" (76mm) (4) — 14227*

Casters*, 5" (127mm) (4) — 4007*

Caster Stand Assembly with 5" (127mm) casters (4) 15377 —

Legs*, 6" (152mm) (4) — 5205*

Leg Stand Assembly, with 6" (152mm) legs (4) 15378 —

Pan Slide Support (2 r equire d) 11002 —

Shelf, chrome plated wire SH-2107 —

Stand Base Assembly — E-5089*

Stacking Hardware (cen ter su ppor t, betw een un its ) — E-5091

Transport Door Latches (fa ctory insta llat ion) LT-2035 —

*stand base assembly must be ordered when ordering casters or legs

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DANGER

CAUTION

THIS SECTION IS PROVIDED FOR THE ASSISTANCE

OF QUALIFIED SERVICE TECHNICIANS ONLY AND

IS NOT INTENDED FOR USE BY UNTRAINED OR

UNAUTHORIZED SERVICE PERSONNEL.

INSTALLATION

For CE approved units: To prevent an electrical

to provide sufficient protection against potential

with the following symbol.

ELECTRICAL

1. An identification tag is permanently mounted on

the cabinet.

2. Plug the unit into a properly grounded
receptacle ONLY. Arcing will occur when
connecting or disconnecting the unit unless
all controls are in the “OFF” position.

3. Position the unit so the cord is easily accessible
in case of any emergencies. If necessary, a proper
receptacle or outlet configuration, as required
for the unit, must be installed by a licensed
electrician in accordance with applicable, local
electrical codes.

shock hazard between the appliance and other
appliances or metal parts in close vicinity, an
equalization-bonding stud is provided. An
equalization bonding lead must be connected to
this stud and the other appliances / metal parts

difference. The terminal is marked

NOTE: CE approved appliances must be

connected to an electrical circuit that is
protected by an external GFCI outlet.

ELECTRICAL

500-E/HD

voltage phase cycle/hz amps kW plug config.

125 (agcy) 1 60 4.0 0.5 NeMa 5-15p

15a-125v plug

208-240 (agcy) 1 50/60 5.0 1.2 NeMa 6-15p
at 208v 50/60 4.4 0.9 15a-250v plug

at 240v 50/60 5.0 1.2
230 (agcy) 1 50/60 4.8 1.1 cee 7/7

220-230v plug

500-E/DELUXE

voltage phase cycle/hz amps kW plug config.

125 (agcy) 1 60 4.8 0.6 NeMa 5-15p

15a-125v plug

208-240V
at 208 1 50/60 3.4 0.8 NeMa 6-15p

at 240 1 50/60 3.0 0.6 15a-250v plug

230 (agcy) 1 50/60 3.3 0.8 cee 7/7

220-230v plug

Wire diagrams are located inside the bonnet of the unit.

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ENSURE POWER SOURCE
MATCHES VOLTAGE STAMPED
ON APPLIANCE NAMEPLATE.

DANGER

To avoid electrical shock, this
appliance MUST be adequately
grounded in accordance with local
electrical codes or, in the absence of
local codes, with the current edition
of the National Electrical Code ANSI/
NFPA No. 70. In Canada, all electrical
connections are to be made in
accordance with CSA C22.1, Canadian
Electrical Code Part 1 or local codes.

DANGER

IMPROPER INSTALLATION,
ALTERATION, ADJUSTMENT,
SERVICE, OR MAINTENANCE COULD
RESULT IN SEVERE INJURY, DEATH,
OR CAUSE PROPERTY DAMAGE.

READ THE INSTALLATION,
OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY
BEFORE INSTALLING OR SERVICING
THIS EQUIPMENT.

INSTALLATION

USER SAFETY INFORMATION

This appliance is intended for use in commercial
establishments where all operators are familiar with
the purpose, limitations, and associated hazards of
this appliance. Operating instructions and warnings
must be read and understood by all operators
and users.

Make sure the unit is connected to the
appropriate power source.

1. Use hand protection when handling

hot items.

2. Be certain only hot foods are placed
into the cabinet.

3. To avoid personal injury and damage

to the unit, treat glass with care.
Remember –– glass can shatter.

CAPACITY

Up to approximately 87 lbs. (39.45 kg)

STANDARD:

FULL SIZE PANS: GASTRONORM:

— Three (3) 12" x 20" x 4" (1/1: 530 x 325 x 100mm)

ONE-HALF SIZE PANS:

— Six (6) 12" x 10" x 4" (1/2: 265 x 325 x 100mm)

OPTION:

FULL SIZE PANS: GASTRONORM:

— Four (4) 12" x 20" x 2-1/2" (1/1: 530 x 325 x 65mm)

ONE-HALF SIZE PANS:

— Eight (8) 12" x 10" x 2-1/2" (1/2: 265 x 325 x 65mm)

For the option to accommodate 2-1/2" (65mm) deep pans, one
set of (2) #11002 Pan Slide Supports are required.

Remove the two (2) #1220 Pan Slides Supports from the center
pan position inside the cabinet, and replace with the two (2)
#11002 Pan Slide Supports using the same Pan Slide Mounting
Screws (SC-2268).

HEATING CHARACTERISTICS

The cabinet is equipped with a special, low heat
density, heating cable. Through the Halo Heat con­cept, the heating cable is mounted against the walls
of the warming compartment to provide an evenly
applied, thermostat controlled, heat source. The
design and operational characteristics of the cabinet
eliminate the need for a moisture pan or a heat
circulating fan. Through even heat application,
the quality of a food product is maintained up to
several hours.

STANDARD OPTIONAL

6: #1220 PAN SLIDES

4: #1220 PAN SLIDES

2: #11002 PAN SLIDES

CAUTION

TO PREVENT PERSONAL INJURY,

USE CAUTION WHEN MOVING OR

LEVELING THIS APPLIANCE.

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