Alpha VFSE1500W4P User Manual
U.S. PATENT# 7,783,018
AlphaEntry™ 4.0
Installation & Configuration Manual
Plus QwikBUS™ Integration & MailRoom™ Software
http://www.AlphaEntry.com
Alpha Communications® and Alpha Media®, Inc.
http://www.AlphaCommunications.com
http://www.AlphaMedia.com
Farmingdale, NY 11735-1202
Phone: 631-777-5500 Fax: 631-777-5599
Alpha Communications® All Rights Reserved
42 Central Drive
Copyright© 2005-2014
AWD150 (05/2014)
License Agreement
ALPHA MEDIA, INC. ALPHAENTRY™, ALL VERSIONS, AND SOFTWARE RELATED COMPONENTS. END-USER LICENSE AGREEMENT FOR ALPHA MEDIA, INC. SOFTWARE
IMPORTANT-READ CAREFULLY: This Alpha Media, Inc. End-User License Agreement ("EULA") is a legal a greement between you (either an individual or a single entity) and Alpha
Media, Inc. Corporation for the Alpha Media, Inc. software product(s) identified above which may include associated software components, media, printed materials, and
"online" or electronic documentation ("SOFTWARE PRODUCT"). By installing, copying, or otherwise using the SOFTWARE PRODUCT, you agree to be bound by the terms of this
EULA. If you do not agree to the terms of this EULA, do not install or use the SOFTWARE PRODUCT.
The SOFTWARE PRODUCT is protected by co pyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT is
licensed, not sold.
1. GRANT OF LICENSE. The SOFTWARE PRODUCT is licensed as follows:"
* Installation and Use. Alpha Me dia, Inc. grants you the right to install and use copies of the SOFTWARE PRODUCT on your computers running validly licensed copies of the
operating system for which the SOFTWARE PRODUCT was designed [e.g., Windows2000®; Windows 2003 Server®; Windows XP®; Windows Vista®].”
* Backup Copies. You may also make copies of the SOFTWARE PRODUCT as may be necessary for backup and archival purposes.
* Components. Certain software components of the SOFTWARE PRODUCT are subject to the following additional provisions:
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
* Maintenance of Copyright Notices. You must not remove or alter any copyright notices on all copies of the SOFTWARE PRODUCT.
* Distribution. You may not distribute copies of the SOFTWARE PRODUCT to third parties.
* Prohibition on Re verse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to
the extent that applicable law notwithstanding this limitation expressly permits such activity.
* Rental. You may not rent, lease, or lend the SOFTWARE PRODUCT.
* Transfer. You may permanently transfer all of your rights under this EULA, provided the recipient agrees to the terms of this EULA.
* Support Serv ices. Alpha Media, Inc. may provide you with support services related to the SOFTWARE PRODUCT ("Support Services"). Use of Support Services is governed by
the Alpha Media, Inc. policies and programs described in the user manual, in "on line" documentation and/or other Alpha Media, Inc.-provided materials. Any supplemental
software code provided to you as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and subject to the terms and conditions of this EULA. With
respect to technical information you provide to Alpha Media, Inc. as part of the Support Services, Alpha Media, Inc. may use such information for its business purposes, including
for product support and development. Alpha Media, Inc. will not utilize such technical information in a form that personally identifies you, without your permission.
* Compliance with Applicable Laws. You must comply with all applicable laws regarding use of the SOFTWARE PRODUCT.
3. TERMINATION. Without prejudice to any other rights, Alpha Media, Inc. may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such
event, you must destroy all copies of the SOFTWARE PRODUCT.
4. COPYRIGHT. All title, including but not limited to copyrights, in and to the SOFTWARE PRODUCT and any copies thereof are owned by Alpha Media, Inc. or its suppliers. All
title and intellectual property rights in and to the content which may be accessed thr ough use of the SOFTWARE PRODUCT is the property of the respective content owner and
may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content. All rights not expressly granted are
reserved by Alpha Media, Inc.
5. U.S. GOVERNMENT R ESTRICTED RIGHTS. The SOFTWARE PRODUCT is provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the
Commercial Computer Software Restricted Rights at 48 CFR 52.227-19, as applicable. Manufacturer is Alpha Media, Inc. 42 Central Drive, Farmingdale, NY 11735-1202.
6. EXPORT RESTRICTIONS. You agree that you will not export or re-export the SOFTWARE PRODUCT to any country, person, entity or end user subject to U.S.A. export
restrictions. Restricted countries currently include, b ut are not necessarily limited to Cuba, Iran, Iraq, Libya, North Korea, Sudan, and Syria. You warrant and represent that
neither the U.S.A. Bureau of Export Administration nor any other federal agency has suspended, revoked or denied your export privileges.
7. NO WARRANTIES. Alpha Media, Inc. expressly disclaims any warranty for the SOFTWARE PRODUCT. THE SOFTWARE PRODUCT AN D ANY RELATED DOCUMENTATION IS
PROVIDED "AS IS "WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OR MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SOFTWARE PRODUCT REMAINS WITH YOU.
THIS SOFTWARE IS DISTRIBUTED ON A FREE 90-DAY TRIAL BASIS. IT IS THE CUSTOMER'S RESPONSIBILITY TO FULLY USE AND TEST THIS SOFTWARE, BEFORE PURCHASING, TO
DETERMINE IF THE SOFTWARE MEETS THE CUSTOMER'S NEEDS , AND PERFORMS TO THE CUSTOMERS 100% SATISFACTION. IF IN ANY WAY THE SOFTWARE IS UNSATISFACTORY
OR IS NON-FUNCTIONING, THE CUSTOMER SHALL NOT REGISTER OR PAY FOR THE SOFTWARE. ONCE THE CUSTOMER REGISTERS OR PAYS FOR THE SOFTWARE, THE CUSTOMER
HAS ACCEPTED THE SOFTWARE 'AS-IS' AND WILL NOT BE ENTITLED TO ANY REFUND OR COMPENSATION OF ANY KIND.
8. LIMITATION OF LIABILITY. To the maximum extent permitted by applicable law, in no event shall Alpha Media, Inc. or its suppliers be liable for any special, incidental,
indirect, or consequential damages whatsoever (including, without limitati on, damages for loss of business profits, business interruption, loss of business information, or any
other pecuniary loss) arising out of the use of or inability to use the SOFTWARE PRODUCT or the provision of or failure to provide Support Services, even if Alpha Media, Inc. has
been advised of the possibility of such damages. In any case, Alpha Media, Inc.'s e ntire liability under any provision of this EULA shall be limited to the replacement of any
registered software that has been determined by Alpha Media Inc. to be defective. Because some states and jurisdictions do not allow the exclusion or l imitation of liability, the
above limitation may not apply to you.
9. MISCELLANEOUS. - This EULA is governed by the laws of the State of New York, U.S.A. Should you have any questions c oncerning this EULA, or if you desire to contact Alpha
Media, Inc. for any reason, please contact the Alpha Media, Inc. subsidiary serving your country, or write: Alpha Media, Inc., 42 Central D rive, Farmingdale, NY 11735-1202. You
may contact us by phone at 631-777-5500 or fax at 631-777-5599 or by email at info@alphamedia.net
Table of Contents
Chapter 1 -
Chapter 2 -
The Software ................................................................................................................................ 7
Introduction ................................................................................................................................................... 7
System Requirements .................................................................................................................................... 8
Installing the AlphaEntry™ Software ............................................................................................................. 9
What is a Dongle? ........................................................................................................................................ 10
Starting AlphaEntry™ ................................................................................................................................... 10
Exiting AlphaEntry™ ..................................................................................................................................... 10
AlphaEntry™ User Operation ...................................................................................................... 11
The Visitor Touchscreen Interface ............................................................................................................... 11
The Doorman / Concierge Interface ............................................................................................................ 12
Emergency, Off Premises, Staff/Other Tabs................................................................................................. 12
The Switch Console ...................................................................................................................................... 13
Taking Resident Photos ................................................................................................................................ 13
VoIP Calling & VoIP Group-Calling ............................................................................................................... 13
QwikID™ Caller Identification..................................................................................................................... 14
Call Forwarding ............................................................................................................................................ 15
Chapter 3 -
Package Tracking Feature ............................................................................................................................ 15
Tracking Packages from Your AlphaEntry™ Station ..................................................................................... 16
To Access Package Tracking through AlphaEntry™ ..................................................................................... 16
To Display Packages in the System for the Resident .................................................................................... 16
Adding a Package ........................................................................................................................................ 16
Deleting a Package ...................................................................................................................................... 17
To Mark a Package as Picked Up ................................................................................................................. 17
Package Filter Button ................................................................................................................................... 17
AlphaEntry™ MailRoom™ ............................................................................................................................ 18
Using a Standard Keyboard on an AlphaEntry™ Station .............................................................................. 18
The AlphaEntry™ Editor .............................................................................................................. 19
Introduction ................................................................................................................................................. 19
Programming and System Configuration ..................................................................................................... 20
System Security Codes ................................................................................................................................. 20
Creating System Security Codes ................................................................................................................... 21
The Main Editor Screen ................................................................................................................................ 22
Explanation of The Editor’s On-Screen Buttons ........................................................................................... 22
Main Tab #1 - Entries ................................................................................................................................... 24
•
Entries Tab #1 – Entry Setup .................................................................................................................. 24
•
Entries Tab #2 - Communication ............................................................................................................ 27
•
Entries Tab #3 - Relays ........................................................................................................................... 29
•
Entries Tab #4 – Welcome ..................................................................................................................... 30
•
Entries Tab #5 – Phone Codes ............................................................................................................... 32
•
Entries Tab #6 – Options ........................................................................................................................ 33
•
Entries Tab #7 – Tenant Access.............................................................................................................. 36
o
Important Postal or Service Personnel Access information .............................................................. 36
•
Entries Tab #8 – Switch Console ............................................................................................................ 37
o
Adding a switch console activated relay: .......................................................................................... 37
o
Deleting a switch console activated relay: ........................................................................................ 37
o
Editing a switch console activated relay:........................................................................................... 37
o
Accessing Switch Console Switches from Concierge Station ............................................................. 38
•
Entries Tab #9 – Camera Configuration ................................................................................................. 38
o
Adding Additional Cameras ............................................................................................................... 38
•
Entries Tab #10 – STR Configuration ...................................................................................................... 40
•
Entries Tab #11 – VoIP ........................................................................................................................... 42
Main Tab #4 – Email Settings .............................................................................................................................. 43
Main Tab #5 –Pager Transmitter ................................................................................................................. 44
o
Enabling Pocket Paging ...................................................................................................................... 44
Main Tab #6 – STR Translator ...................................................................................................................... 45
Main Tab #7 – VOIP & SIP Zones .................................................................................................................. 51
•
Adding Specific Devices to a Zone ......................................................................................................... 51
Chapter 4 -
Entering Resident Information .................................................................................................... 52
Resident Record Editing Screen ................................................................................................................... 52
Editor Global Function Buttons .................................................................................................................... 53
•
Importing Residents from another Data file .......................................................................................... 53
•
Exporting Residents to a Data file .......................................................................................................... 54
•
Adding Blank Resident Records to the Database ................................................................................... 54
•
Creating an STR device report file.......................................................................................................... 54
•
Adding a New Resident .......................................................................................................................... 55
•
Hiding a Listing ....................................................................................................................................... 55
•
Priority Listings....................................................................................................................................... 55
•
Email Address ........................................................................................................................................ 56
•
Assigning Call Buttons to Residents ....................................................................................................... 56
•
Entering Phone Numbers (Standard Dialer type) .................................................................................. 57
•
Entering No Phone Bill Numbers ........................................................................................................... 57
•
Entering No-Phone-Service “Dummy” Codes ........................................................................................ 58
•
Entering Relay / Analog Intercom Information ...................................................................................... 58
•
Entering VoIP Device Information ......................................................................................................... 59
•
Entering STR QwikBUS™ Information .................................................................................................... 59
o
Programming an STR Device to a button .......................................................................................... 59
o
Programming a TTE33-2 Entry to a Button ........................................................................................ 60
•
Selecting Locations to Display Resident ................................................................................................. 60
•
Assigning Resident Access Codes ........................................................................................................... 61
•
Entering Resident Notes ........................................................................................................................ 62
•
Entering Resident Pictures ..................................................................................................................... 62
•
Resident Notification for Package Arrival .............................................................................................. 63
•
Resident Restrictions ............................................................................................................................. 63
•
Door Monitoring .................................................................................................................................... 64
•
Resident Screen Search Feature ............................................................................................................ 64
•
Entering Emergency Contacts ................................................................................................................ 64
•
Entering Off-Premises Contacts ............................................................................................................. 64
•
Entering Staff/Other Contacts ............................................................................................................... 65
•
•
•
Chapter 5 -
•
•
•
•
•
Chapter 6 -
Editing contacts ..................................................................................................................................... 65
Deleting contacts ................................................................................................................................... 65
Save Settings .......................................................................................................................................... 65
AlphaEntry™ Mailroom™ ............................................................................................................ 66
INTRODUCTION ............................................................................................................................................ 66
Starting AlphaEntry™ MailRoom™ .............................................................................................................. 67
Exiting AlphaEntry™ MailRoom™ ............................................................................................................... 67
AlphaEntry™ MailRoom™ Editor Configuration ........................................................................................... 68
Main Tab #2 - MailRooms ............................................................................................................................ 68
Package Information Refresh Rate ........................................................................................................ 69
Display Background Settings .................................................................................................................. 70
Delivery Types Settings .......................................................................................................................... 70
Weather Information Settings ............................................................................................................... 71
MailRoom™ Messages ........................................................................................................................... 71
Additional Items ......................................................................................................................... 72
AlphaEntry™ Door Monitoring..................................................................................................................... 72
Door Monitor Setup in Editor ....................................................................................................................... 72
Tenant Personal Code .................................................................................................................................. 73
Tenant Operation ......................................................................................................................................... 73
Concierge enabling an apartment’s monitoring .......................................................................................... 73
Concierge shunting an apartment’s monitoring .......................................................................................... 74
Premium option for residents ...................................................................................................................... 74
Chapter 7 -
AlphaEntry™ Wiring Diagrams .................................................................................................... 75
Lobby Panel w/Handset - Std. Dialer ........................................................................................................... 76
Lobby Panel w/Handset - Std. Dialer + N.P.S.* Option ................................................................................ 77
Lobby Panel w/Handset – No Phone Bill ..................................................................................................... 78
Lobby Panel w/Handset –No Phone Bill w/Outside Dialing ......................................................................... 79
Lobby Panel w/Open Voice - Std. Dialer ...................................................................................................... 80
Lobby Panel w/Open Voice - Std. Dialer w/ N.P.S.* Option ........................................................................ 81
Lobby Panel w/Open Voice – No Phone Bill ................................................................................................ 82
Lobby Open Voice - No Phone Bill w/ Outside Dialing ................................................................................. 83
Concierge Handset Installations .................................................................................................................. 84
STANDARD DIALER – Unrestricted Outside Dialing ...................................................................................... 84
STANDARD DIALER – Limited Outside Dialing .............................................................................................. 84
STANDARD DIALER CONFIGURATION w/ N.P.S. ........................................................................................... 84
NPB CONFIGURATION – Unlimited Outside Dialing ..................................................................................... 85
NPB CONFIGURATION – Regulated Outside Dialing .................................................................................... 85
Concierge Stations - Open Voice Configurations ........................................................................................ 85
Chapter 8 -
Basic AlphaEntry™ QwikBUS™ Wiring Diagram ........................................................................................... 86
AlphaEntry™ QwikBUS™ VIDEO Wiring Diagram ......................................................................................... 88
Typical Apartment Wiring For Devices through ECD2 ................................................................................. 88
Appendices ................................................................................................................................. 90
Appendix A - Creating Your Own Custom Graphics ..................................................................................... 90
Appendix B - The Event Log Viewer ............................................................................................................. 91
Appendix C – Speaker / Microphone Module Adjustments ........................................................................ 92
AEMDFB (Open Voice) / TW200BKAE (Handset) .......................................................................................... 92
AEDSMP Style ............................................................................................................................................... 92
Appendix D - Access the AlphaEntry™ Database Remotely ......................................................................... 93
Appendix E - Using AlphaEntry™ through a PBX system ............................................................................. 94
Appendix F - Windows Firewall Exceptions ................................................................................................. 95
Chapter 1 - The Software
Introduction
AlphaEntry™ is a computerized directory display system that provides resident information and communication
ability literally at your fingertips. There are different ways to configure AlphaEntry™ depending on your building's
specific needs.
As a lobby panel, AlphaEntry™ provides features for visitors to call a resident or commercial resident through an
interactive touch screen panel and can be buzzed in by the resident. Visitors are assisted through multi-lingual
voice and screen prompts. AlphaEntry™ will also allow quick resident access with personal entry codes.
When used by a Concierge, AlphaEntry™ adds additional features to allow a Concierge or Doorman to easily obtain
contact information and place a call to the desired resident’s intercom, telephone, cell phone, or work number
using either a touchscreen or a conventional flat screen monitor and mouse. As a concierge station, emergency
numbers, frequently called numbers at off premises locations, and facility staff or locations can also be
immediately accessed. You can have the ability to control lobby lights, taxi lights, gates, elevator calls, cameras, or
any other device that uses a momentary or latching dry contact closure to operate (for safety considerations this
feature is not recommended for unsupervised garage door opening or closing). Calls to the concierge telephone (if
equipped with caller ID and a CID capable modem) features on-screen QwikID™, which not only displays the calling
number, but also will search the resident database to show the residents name and apartment. QwikID™ allows
handy one touch call back and automatic received call logging.
AlphaEntry™ also enables you to manage your resident’s package deliveries, logging both delivery and pick up
time/date, and notifying your residents at the lobby panels, and/or by email or text messaging, depending on
configuration. AlphaEntry™ MailRoom™ is an optional add-on that will allow you to have displays in your
mailroom(s) to let your residents know they have received packages as well as view building announcements, local
weather forecasts, and more.
AlphaEntry™ can be configured to allow your residents to notify a concierge, security guard, or main office in the
event of an emergency by using optional emergency voice call stations or other devices in their residence. These
features are invaluable in an Assisted Living scenario.
All these available features can be enabled or disabled in the AlphaEntry™ Editor to customize the application to
suit your facility’s unique needs and security issues.
With a simple network and/or internet connection, AlphaEntry™ is multi-building capable, and allows a virtually
unlimited number of buildings, entrances, concierges, and residents all working from a common database so that
information updates and resident changes can be accomplished quickly and easily from any location. With
AlphaEntry’s online resident interface, residents can update their phone and contact information, change their
personal access codes, see when packages have arrived for them, and change their notification options. With the
optional AlphaEntry™ Client software or the AlphaEntry™ iPhone App, the residents can even watch live video
from the building entry to verify a visitor before allowing them access to the building.
AlphaEntry™ software can be used as a standard dialer telephone entry system, “No Phone Bill” type telephone
entry system, and interface to virtually any new or existing intercom system, ALL AT THE SAME TIME, giving you
the best of all worlds and ultimate connectivity!!
System Requirements
The following system requirements must be met to run the AlphaEntry™ application correctly.
• A Windows compatible PC with mouse, hard drive, CD or DVD player
• Pentium 4 Processor or Higher
• Operating system must be Windows XP, Vista, or Windows 7
• Color monitor or color touch screen monitor (standard or widescreen format)
• 1 GB of Ram (minimum)
• One Available USB port (for USB Dongle)
• USB Dongle (provided with AlphaEntry™ software)
Requirements for optional features:
• One additional USB port (if Touch screen is being used)
• One available serial port or additional USB port with serial adapter (if relay boards will be used).
• Caller-ID capable Modem, Dedicated Phone Line, and Concierge Handset, Lobby Handset, or Lobby Open
Voice Module are required to call to Suites.
• Camera for Optional Event Log still pictures.
• USB Grabber video converter if using a coax type camera.
• Additional equipment may be required for special customized applications. Please contact Alpha
Communications for more information.
• Internet or LAN connection for remote updating and multiple entrance applications.
• Internet connection to allow residents to access AlphaEntry™ to update their information and
preferences.
For additional requirement information for the optional AlphaEntry™ MailRoom™ add-on, please refer to the
AlphaEntry™ MailRoom™ manual.
IMPORTANT SYSTEM NOTES
To prevent conflicts between AlphaEntry™ and other installed software, it is highly recommended that the
computer be used exclusively for AlphaEntry™ and not loaded with any additional software or used for any other
purposes, with the exception of additional Alpha Media products designed to work in conjunction with
AlphaEntry™. In addition, all screen savers and system power management/ hibernation options should be
disabled. To ensure system reliability and longevity, please check that all hardware is installed and configured as
per manufacturer’s recommendations and manufacturer’s distance limitations and cabling requirements are
observed. When planning your installation, consider distance limitations, and potential electromagnetic
interference (EMI) sources. It is recommended that a quality battery backup/surge protector/ power filter be used
for all devices and components connected to 110VAC power. AlphaEntry systems being used for emergency call,
door monitoring, or any other critical application should have their devices tested for proper operation monthly.
Installing the AlphaEntry™ Software
WARNING: Do NOT Insert USB Dongle Until Prompted!!
To begin the installation of AlphaEntry™, please insert the CD into
your CD-ROM drive. The installation wizard will guide you through
the process of installation.
Alpha Media, Inc. recommends that AlphaEntry™ be installed in the default
directory (C:\Program Files\AlphaEntry\).
Check the box for each component you will be installing at this
Entry/Master.
□
AlphaEntry™ Entry/Master Software
□
Editor For Configuring and Data entry
□
Log Viewer To view real time event information
□
Database This machine will be the System Server
If you selected the Database option, you will be prompted to
create a new password. This password will be needed whenever
making a new connection to the AlphaEntry database. This
password can be any combination of alphanumeric characters (A-Z,
0-9), and is case sensitive.
Once the software has completed the installation process, click the “Finish” button to close the installation
program.
On the initial start of AlphaEntry™, you will be asked if you wish to use the demo database or start with a clean
database. In a facility installation, you will want to start with a clean database and enter real information for that
facility but if using a computer for a demo, you may wish to use and/or modify the provided demo database. If you
choose to use the demo database initially to acquaint your staff with the editing procedures, you may clear the
demo database before entering your own information.
After the installation is complete, you will be instructed to insert the USB Dongle into any one of the USB ports on
that computer. The dongle is not required for use of the Editor or Log Viewer.
What is a Dongle?
A Dongle (pronounced DONG-uhl) is a mechanism for ensuring that only authorized users can
use specific software applications. This is your software key that plugs into an available USB
port on your computer. Like a key, no two Dongles are alike.
The AlphaEntry™ program accesses this key for verification while running. Removing this key while using
AlphaEntry™ will not allow the program to run, but will allow you to use the AlphaEntry™ Editor.
If for any reason your Dongle is lost or damaged, you must obtain another from Alpha Communications®.
Starting AlphaEntry™
• To start AlphaEntry™, Double Click on the AlphaEntry icon on the screen desktop.
Exiting AlphaEntry™
• Use the regular or on-screen keyboard to spell out the word EXIT, and click the red Reset button.
• If a password has been set, you will be prompted to enter the appropriate password.
• Enter the password and click OK.
IMPORTANT NOTE ABOUT DEMO MODE AND YOUR SOFTWARE DONGLE
If a dongle is not installed, AlphaEntry™ will operate in Demo Mode, which will allow full functionality for a period
of 30 minutes and then require a restart. The Demo Mode is only allowed 200 starts. When in Demo Mode, the
main screen will show DEMO Mode in the upper right corner and will indicate the number of starts used.
Chapter 2 - AlphaEntry™ User Operation
The Visitor Touchscreen Interface
IMPORTANT NOTE
AlphaEntry™ has many available options. The administrator’s configuration determines which options are to be
used at each entry. The descriptions below assume all available options are enabled.
When a visitor approaches the entrance panel, they will see a welcome message displaying the building name and
address. Centered on the welcome screen is a prompt that reads: “Touch Screen to View Directory” in the default
language. Below the prompt, buttons listing the other available languages are displayed. If the visitor wishes to see
and hear the prompts in one of the other languages they can touch one of the language option buttons and the
welcome screen will immediately change to the language of their choice. At the end of their session, the screen
will revert to the default language predetermined by the administrator.
AlphaEntry™ comes with English, French, German, Russian, and Spanish languages installed to accommodate
different markets. Other language modules are available at additional cost.
After touching the screen to initialize a session, the directory screen will display accompanied by onscreen and
voice prompts in the requested language. Residents and/or commercial residents will display in alphabetical order;
residents by last name, companies by special order determined by the administrator (ex: Dr. William Gold D.D.S.
could be alphabetized by “G”). The up and down arrow buttons can be used to scroll the listing, or the visitor can
touch letters or numbers to search. All listings of the last name, company, or suite number that match the entered
letter(s) will display. If a match is not found, the screen will reset and the visitor can try again.
When a name is selected, the call box will display and list the available contact method(s). At this time the visitor
can press the call button to call the resident or press the Cancel button to return to the Directory screen. After a
predetermined time, the directory will close and revert back to the screen saver/ slideshow image(s).
When the call is placed, a countdown timer is displayed to inform the visitor how much time they have before the
call is automatically ended. The administrator determines the call duration. In a large system with multiple entries
and heavy traffic, this call time can be made shorter to reduce wait time. In a small single entry system a call timer
may not be required. All visitors that are waiting at any entry panel for a call to go through are put in a first come first served queue and given an indication of approximate wait time for the system to be available. In the event of
a Standard Dial Telephone Entry configuration, a heavy traffic system can use separate C.O. lines for each panel to
reduce or eliminate wait time.
When the call is answered, the resident has the capability to “buzz” the door by pressing a single touchtone digit
on their phone, or pressing the door release button on their intercom after which time the AlphaEntry™ session
will end automatically.
The Doorman / Concierge Interface
IMPORTANT NOTE
AlphaEntry™ has many available options. The administrator’s configuration determines which options are to be
used at each Doorman/Concierge location. The descriptions below assume all available options are enabled.
As in the preceding section, the Doorman/Concierge can place a call to a resident and operate the interface the
same as a visitor, using a touch screen or a standard flat screen monitor with mouse. A keyboard is not required
unless data editing will be done at this location (an on-screen keyboard utility is available for minor changes when
using the Editor). Additional resident call buttons can be made visible to allow the Concierge to contact the
resident through a cell phone, home number, or work number in the event of an emergency. Buttons displayed for
resident are configurable in the Editor – Setup tab (see pg. 24). Additionally, icons may also be displayed for
residents. They are defined below. Icons displayed for resident are configurable in the Editor – Setup tab (see pg.
24).
Notes
Show
Picture(s)
Take Picture
Message
Package
All calls made by the Concierge through AlphaEntry™ are logged and the numbers are not displayed on screen to
maintain resident privacy. The Concierge can be equipped with a phone that can dial out for calls not listed, or be
restricted only to AlphaEntry™ listings.
Key This resident has the door monitor option (see Pg. 64 for more details).
Clicking this icon will display any stored notes pertaining to this resident. These
notes are read only and can only be changed in the Editor.
There is a picture on file of the resident, which can be viewed by clicking that
icon.
There is no picture of the resident on file. Click this icon to take a picture of the
resident.
A text message can be sent to this staff member or resident’s cell phone and/or
email. Clicking on this icon will open the messaging window. Staff member paging
can also be accessed here. Paging can only be sent from the PC with the paging
transmitter attached at this time.
This resident has a package to be picked up. The number below the icon indicates
the number of packages (see Pg. 15 for more details).
Emergency, Off Premises, Staff/Other Tabs
In addition to the regular directory screen, tabs can be turned on for emergency phone contacts and off premises
listings enabling the Concierge to place calls from AlphaEntry™ as easily as contacting residents. The “Staff/Other”
tab can be used to have call buttons for all personnel or locations (i.e.: restaurant, garage, pool, housekeeping,
etc.) for quick and easy communication. All these tabs can be enabled or disabled separately in the Editor –
Options tab (see Pg. 33).
The Switch Console
Also designed for Concierge use is the Switch Console, which enables AlphaEntry™ to control lighting, taxi lights,
doors, cameras, elevator calls, or other devices. Each switch can be configured to operate a controlling relay as
either a latching On/Off switch (Push On, Push Off), or a timed momentary contact switch (Push On, Shuts off
automatically after a specified time from 0.1 seconds to more than 24 hours). Active switches are indicated by pilot
lights. Switches are configured in the Editor – Switch Console tab (see Pg. 37).
Taking Resident Photos
VoIP Calling & VoIP Group-Calling
If your system uses VoIP Devices, your AlphaEntry™ concierge
stations will have the option to call up to a resident’s VoIP Device
just as they would with any other type of call. Simply click a
resident’s name, and select the Appropriate VoIP button (as
configured in the editor – see pg. 59) of the device you wish to call.
AlphaEntry™ operators also have the ability to call multiple VoIP
devices at once for paging purposes. These VoIP zones are
configured in the editor (see pg. 51).
There are two pre-configured buttons that will always be available.
Call all Zones (will call any device associated to a zone), and Call all
Devices (which will call any device programmed in the system).
If you are using VoIP Zones for paging purposes, only open-voice
type devices should be included in the zone.
This feature is not intended for emergency/fire alert!!
QwikID™ Caller Identification
When the concierge is equipped as a standard dialer system and the dedicated phone line is equipped with Caller
ID and a CID capable modem, any call placed from a resident (ring down) or outside caller to the concierge will
display on screen with QwikID™ unless this feature has been disabled in the editor. If the caller has blocked the CID
information from displaying, then QwikID™ will indicate that the information was not available.
The feature works similarly to Caller ID, displaying the number and name of the calling party (if available through
the caller ID information). When a call is received, QwikID™ searches the AlphaEntry™ database. If the calling
number matches a resident phone number in the database, the resident name and suite information is added. The
actual resident phone number is not displayed to insure privacy. In addition, the call is time and date stamped. All
incoming calls are added to an on-screen list which can be viewed by the concierge (to remind him of the call in
case follow-up is necessary). The calls are also added to the system log. If an incoming number is not in the
AlphaEntry™ database, the phone number will be displayed and recorded as well, providing Caller ID information is
available.
Clicking on the green call button will automatically redial the calling number providing the Caller ID information is
available. Clicking on the red “X” button will remove the call from the list. A record of the call will be added in the
log. If the resident calling in has an associated picture in the system, the picture will pop up on the screen as well,
to aid in concierge recognition of the resident.
•
If your system has the optional STR QwikBUS™ interface, call down to the concierge will also display in the
QwikID window in a similar manner, but with a unique icon and additional features. Please see Pg. 40 for
more information.
•
If your system uses VoIP devices, call down to the concierge will also display in the QwikID window in a
similar manner, but with a unique icon and additional features. Please see Pg.13 for more information.
IMPORTANT NOTE
It is recommended that if a resident has blocked their outgoing Caller-ID information and uses a speed dialer to call
the concierge, they preface the number with *82 to temporarily unblock that information so their identity can be
recognized by the AlphaEntry™ system.
To disable this feature, uncheck the Enable QwikID box located on the Editor - Communication tab (see pg.27).
Call Forwarding
This AlphaEntry™ feature allows a concierge to intercept calls from an entrance when they are either screening
visitors or wish to prevent calls from the entries to the residents at a time when their residents would not want to
be disturbed. If this feature has been enabled by the administrator, There will be a button at the top right of the
concierge screen which when clicked will alternate between ON and OFF.
When this feature is on, all entries that have been enabled by this feature will operate in this manner:
• Visitor selects resident he wishes to call.
• The call is automatically routed to the concierge.
• The information pops up on the concierge screen identifying the calling entry as well as the information for
the resident that the visitor wishes to contact.
• At this point the concierge can speak with the visitor, contact the resident for instructions if necessary, and
can open the door through the switch console to allow the visitor access.
AlphaEntry™ will operate in its normal fashion with visitors calling directly to the residents with no
intervention from the concierge.
TIP: If a resident wishes to always have his calls go to the concierge, then his contact button in his record should
contain the concierge’s phone number and the concierge can contact the resident for instructions through a second
button on the concierge screen. The concierge, however, will not have an indication of whom the visitor wishes to
contact, and must obtain this information from the visitor.
IMPORTANT NOTE
This feature is designed for AlphaEntry Visitor Touchscreen stations with Standard or No Phone Bill (NPB)
Telephone-Entry dialing only.
Package Tracking Feature
One of the many headaches of building management is keeping track of incoming deliveries to your residents,
notifying them, and keeping track of which packages have not been picked up yet.
AlphaEntry™ allows your doorman, concierge, or shipment receiver to manage resident packages from their
AlphaEntry™ station, and maintains a log of when deliveries are received in, as well as when your resident picks up
their packages.
This feature gives your designated employee(s) the ability to display package arrivals to residents through the
entry panels, or at a concierge station depending on the needs of your facility. AlphaEntry™ will even send emails
and/or text messages automatically to your residents when a package arrives for them!
Tracking Packages from Your AlphaEntry™ Station
The screen to the left shows a typical entrance panel. Note the
package icon indicating that the resident has a package in the
system that needs to be picked up.
This icon can be configured to display or not, depending on your
facility’s needs. This is done through the Editor/Options tab for
each entry/station. With optional AlphaEntry™ MailRoom™
software, detailed package information can be displayed, along
with local weather, time and building announcements, on
additional monitors in your mail room or common areas.
To Access Package Tracking through AlphaEntry™
Select the residents name from the AlphaEntry™ call screen.
On the right side of the resident’s call box, you will see a
package icon. If the resident has packages in the system to
be picked up, the icon will display in color as shown to the
left with the number of packages shown below. If there are
currently no packages waiting for pickup, the package icon
will be gray but still clickable to add packages.
To Display Packages in the System for the Resident
When the package icon is clicked on, a listing of current
packages for this resident is displayed as shown to the left,
giving information on when the package was received and
from which carrier with the most recent package at the top.
The delivery time will display just the time if the package
was delivered today, show time and date if on a previous
date of the current year, or just the date if received in a
previous year.
Adding a Package
Select the delivery type from the drop down box as shown
to the left, and click the Add Package Button. The system
will immediately post the new package, timestamp it, and
log the transaction in the AlphaEntry™ Log file. To close the
package tracking window click on any other part of the call
box, or click cancel to close the entire call box.
Deleting a Package
In the event that a mistake is made when adding a
package, click on the line for the package you wish to
delete. Once it is highlighted, two buttons will appear at the
bottom of the box.
Click the pink “Delete Selected Item” button. This will
remove the package from the list.
To Mark a Package as Picked Up
If a resident has one package to pick up, you may click the
green “Package Picked Up” button. This will remove the
package from the list and log when the package was picked
up.
If a resident has multiple packages but only picks up some
of them, click on the line for the package you wish to mark
as picked up. Once it is highlighted, two buttons will appear
at the bottom of the box. Click the orange “Selected Item
Picked Up”. This will remove the package from the list and log when the package was picked up. Repeat for
additional picked up packages.
If a resident has multiple packages and picks them all up, click the green “All Packages Picked Up” button. This will
remove all packages listed for this resident and log the transaction.
Package Filter Button
Pressing the Package Filter button at the top right of the screen will filter the directory screen to show only
the residents with packages to be picked up. Typing any characters or hitting Esc will change the directory
back to the unfiltered screen.
AlphaEntry™ MailRoom™
AlphaEntry™ MailRoom™ is an optional add-on module
designed to seamlessly integrate with your AlphaEntry™
systems, which provides display monitors in your
mailrooms or other locations to alert residents that they
have packages awaiting pickup.
AlphaEntry™ MailRoom™ is fully customizable to suit the
unique requirements and security concerns of your facility.
Using a Standard Keyboard on an AlphaEntry™ Station
In a concierge or staff operated station, it may be easier to use a conventional keyboard and mouse at that PC. The
PC keyboard will perform the same search/filter functions as the onscreen directory keyboard. The ESC key
functions as the Reset button in the main directory screens and will reset the search parameters. A subsequent
press will return you to the previous screen. If no search string has been entered, it will return you to the previous
screen on the first press.
The Switch Console, as well as the on-screen tabs, can be easily operated by clicking them with the mouse. For
user convenience, if this station is equipped with a touch screen, AlphaEntry™ is designed to recognize both input
methods simultaneously.
If this station will have a standard keyboard attached, you may wish to hide the on screen keyboard on that
station’s Option tab (see pg. 33 for more information). Administrator Shortcuts
Type these 4 letter codes in at an entry or master, either by the onscreen directory keyboard or a standard
keyboard if equipped, and then click the RESET button, or Enter key, to shut down the entry/master to access
other AlphaEntry™ components.
EDIT
ZONE Change this Entry/Master to another Entry/Master or change to another database
LOGS Shuts down the entry and invokes the Log Viewer.
VIEW Same as “LOGS”
EXIT Shuts down the entry and returns control to Windows.
Shuts down the entry and invokes the Editor (at this entry only, the rest of the system will be
fully functional) if the Editor Software is installed on this Entry/Master.
Chapter 3 - The AlphaEntry™ Editor
Introduction
The AlphaEntry™ Editor allows persons with administrative access to configure all entries/ masters as needed to fit
your specific facility. It also allows access to the resident database to add, delete, and modify your resident
records.
Because AlphaEntry™ can be used with multiple entries or masters, and since each system is different in it needs,
the editor is set up to allow each entry to be configured independently as required by the physical location and
facility layout. Two examples of this follow:
A simple application:
123 West 73rd Avenue is an apartment building with a front and side entrance. There is no concierge or
attendant. This scenario would require the following:
Location Will Display
Front Entry All residents
Side Entry All residents
A more complex application:
Miami Luxury Towers is a gated community consisting of 4 separate buildings. There are 2 concierges located in
Building 1 and there are 3 gate entrances to the facility. Gate 1 is exclusive to Bldg. 1. Bldg. 1 and Bldg. 2 have one
entrance and share a second common entrance at the rear. Bldg. 3 and Bldg. 4 have one entrance each. The
breakdown of this scenario would be:
Location Will Display
Gate 1 All residents in Bldg. 1 and the concierges
Gate 2 All residents in Bldgs. 1, 2, 3, 4 and the concierges
Gate 3 All residents in Bldgs. 1, 2, 3, 4 and the concierges
Bldg. 1 Front All residents in Bldg. 1 and the concierges
Bldg. 2 Front All residents in Bldg. 2 and the concierges
Bldg. 1 & 2 Rear All residents in Bldg. 1, Bldg. 2 and the concierges
Bldg. 3 All residents in Bldg. 3 and the concierges
Concierge 1 All residents in Bldgs. 1,2,3, and 4 with additional concierge features
Concierge 2 All residents in Bldgs. 1,2,3, and 4 with additional concierge features
The versatility of AlphaEntry™ enables you to configure difficult facilities in the easiest way possible.
Programming and System Configuration
System Security Codes
The information displayed in the AlphaEntry™ application is maintained in a
database file. This file stores resident and business names, locations, and
necessary contact information. Alpha Media, Inc. has developed the AlphaEntry™
Editor to allow the administrator to input names, locations, and phone numbers as
well as set administrative options easily.
To access the Editor, click the “AlphaEntry Editor” Icon on your desktop. If you are
currently running AlphaEntry™, type EDIT at the on-screen keyboard then hit the
Reset button or, if equipped with a keyboard at this station, type in EDIT and hit
Enter (see Administrative Shortcuts). If a security code has been set, the code entry
pad pops up as shown below.
Security codes can be any combination of alphanumeric characters, A-Z and 0-9, and must be a minimum of three
characters in length. Security codes are not case sensitive.
Touch or click the keypad buttons to enter your alphanumeric code.
If your station is equipped with a keyboard you may type your security code and hit Enter.
Once your code is entered, the Main editor screen will appear.
Although it is not required for system operation, we recommend creating an administrator security code, if you
have not already done so, to prevent unauthorized changes or viewing of data and system configuration settings.
To establish your access code, you must create a record for yourself under the Staff/Other tab.
Creating System Security Codes
From the Editor Main Screen, click the Button.
• Click on the Staff/Other tab.
• At the bottom of this screen click the ‘New’ button. The Person radio button is selected by default.
• Enter your First Name and Last Name in the proper fields, and then click the Add button at the bottom of
the screen. This adds your record to the AlphaEntry™ database. At this time, your name will appear under
the list of Staff on the left.
• Select your name by clicking on it from the list.
• Click on the Security/Access Codes tab.
• In the section above, click the button.
• In the Code box, enter the security password/code of your choice. Security codes can be any combination of
alphanumeric characters, A-Z and 0-9, and must be a minimum of three characters in length. Security codes
are not case sensitive.
• In the Description box, you may choose to enter an optional description for this code.
• In the Security Code section at the bottom, check the tasks you wish to allow for this staff member.
Checking the Administrator Box will automatically allow all tasks (all boxes will be checked and gray out).
When completed, click the button.
• To modify a code or its privileges, highlight it in the Code Box above and make the changes below.
• To remove a code, highlight it and hit the remove button.
• Security codes can be set up in each staff member’s record for building entry as well as AlphaEntry™ system
maintenance and restricted to certain dates and times. Descriptions of the various privileges are listed
below. If no privileges are selected for a staff member then their code would be used just for building entry.
User Privileges
Administrator
Close AlphaEntry
Edit Residents
Edit Entries/ MailRooms
View Reports/ Logs
Shunt Door Monitoring
This level allows total access to all functions of
AlphaEntry™
This will allow a user to close an entry and/or change
zones if needed.
This privilege will allow the user to add, delete, and
make changes to the resident records.
This privilege will allow the user to make changes to
entry and mailroom configurations.
This privilege will allow the user to view logs and
generate system reports.
This privilege will allow the user to temporarily shunt a
resident’s door monitoring feature. Doing so will notify
the system to ignore any alarms that may come from
the resident’s suite during the shunted period.
The Main Editor Screen
The Entries Editor is comprised of 11 tabbed screens. Depending on initial configuration some of these tabs may
not be active. The following pages are descriptions of each screen, and information on all the questions related to
them.
Each Lobby panel, Concierge station, or Gate panel, is fully configurable separately to be able to fit the needs of
the facility. In the above example, you will see that “Concierge 1” has been selected. All the tabs to the right are
only for the “Concierge 1” station.
Explanation of The Editor’s On-Screen Buttons
The Directory button at the upper left corner of the Editor screen will access the
AlphaEntry™ directory database to allow additions, deletions, and editing of resident,
emergency, off premises, and staff/location information to be displayed. See Page 26
“Entering Contact Information” for further editing information.
The Change Database Button allows you to change to a different database for editing and
configuration. This is usually done when editing several different systems from a remote
location by Internet access. Pressing this button will open the window below.
Database Selector Window
Enter your user name, password, server address, and the port number of
the system you wish to modify, and then click on the Connect to Database
Button.
If The Clear-Out Demo Database button is visible, you are operating the system using the
Demo database. To clear out the database to add new information for your system, you
may hit this button. Any modifications or additions you may have made to the Demo
Database will also be deleted. Once you have removed the Demo information, this button will also be removed to
prevent the inadvertent deletion of your facility database.
Click The Add a New Entry button to add a new entry to the system. You will be prompted to
enter the new building or entry/master name. When completed, the name will be added to the
list of system entries on the left of Main Editor screen. See Page 7 for more detailed information
regarding configuring of entry/ masters.
Click The Remove Selected Entry button to remove a highlighted entry from the system. You will
be asked to confirm before the entry/master is deleted. This decision is irreversible.
Clicking The On-Screen Keyboard button enables a pop up keyboard. This is helpful when
making minor changes to the system from one of the touch screen entries when no
standard keyboard is available.
The Close button will exit the Editor program and prompt you to launch AlphaEntry™.
In AlphaEntry™ 4, configuring your system to your application must start by answering
basic setup questions. The first two questions relate to all entries/masters for the system. As a point of
clarification, “Entry“ is generally a public access screen at an entrance lobby or gate and a “Master” is a Concierge,
Doorman, or Administrative access screen. Other than these labels, they are synonymous and all function in the
same manner dependent on individual settings.
Enter Location Name or Address
Use this field to enter the name or address of the building (if one location) or complex. This will be
displayed on the welcome screen and the top of the main user screen(s). (i.e. “161 Street & River Avenue”
or “Miami Luxury Towers”).
Main Tab #1 - Entries
Each entry/master may have different settings depending on your application so the editor is designed to allow
separate configurations for each location.
To set up your first entry/master location:
• Click the Add New Entry button.
• Enter an appropriate descriptive and unique name for the location (i.e. Front Lobby, Building 2, Concierge)
• Click OK.
The name you have chosen will now appear in the list box of Entries and Masters to the left. Clicking on the name
will enable the configuration boxes to the right for that specific location. The location name will be displayed at
the top of the main screen for that entry.
• Entries Tab #1 – Entry Setup
Entry or Building Name:
The name for this specific location will be placed in this field automatically however, if you choose to
rename this location now or at a later date, you can edit it here and it will be updated in the system
immediately.
Select items to display in directory:
Each entry/master will display just the resident/company name by default however you can list additional
information for each resident if desired. The Suite number can be listed or omitted depending on your
security issues or special configuration needs.
The Floor number can also be listed. If you are using this entry point for communication to several
buildings, the building numbers can be listed. Please check the appropriate boxes for your needs at this
entry/master.
On Screen Keyboard type:
The Keyboard can be set to Alphabetical or “QWERTY” keyboard style depending on preference.
Default is Alphabetical. With multiple entries, each entry can be configured individually.
Idle Seconds before clearing call box:
Determines how long a call box will display. When a name is selected, a call box will pop up. If a
call is not initialized within this specified time (between 5 to 999 seconds) the call box will automatically
close and control will revert to the main directory. A recommended setting for this time is between 5-15
seconds. If the duration specified exceeds the “Idle Settings before re-displaying Welcome Screen” value,
a warning box will appear after entering that value.
Buttons to display for this Entry:
Because AlphaEntry™ can interface with many different communication devices; the buttons can be used
to connect to a resident’s intercom, telephone, dummy phone, cell phone, or work phone. Up to three
buttons can be programmed for each resident.
With a Concierge station, usually all three buttons would be available to call the resident. So even if the
resident was not at home (1st button) you could reach them on their cell phone (2nd button) or even a
work number (3rd button) in the event of an emergency or situation that would require immediate
contact. On an entry panel used by visitors you might want to display the 1st button for the suite phone
only. Each Entry/Master can be configured to show one, two or all three buttons, or even no buttons if
you want to use that particular entry as a directory without contact capabilities. Every effort has been
made to make AlphaEntry™ flexible enough to be easily configured to your facility’s needs.
To configure the buttons that show at this entry, check the boxes for the buttons you want visible.
Directory Display Options
Default Language:
AlphaEntry™ prompts can be displayed in English, French, German, Russian, and Spanish. You can
even use a different language at each entrance if you wish. Simply select your languages of choice from
the drop down menu shown below.
Buttons will appear on the main screen to allow visitors to select their preferred language during their
session with AlphaEntry™. When their call is done, the entry will return to the default language which
must be selected in the default language dropdown box.
Play Voice Prompts:
Checking the Play Voice Prompts checkbox will enable audio prompts as well as visual prompts in
the chosen language. This is a valuable tool for those who may be visually impaired. Your entry must be
equipped with speakers connected to the PC for this feature.
Adding Residents automatically:
If you have already entered residents into the database, this feature enables you to
automatically add them to the entry/master that you are currently configuring. In some applications, such
as two entrances in one building where all residents would be listed, this saves data entry time by
automatically marking all resident records for inclusion in the display using the Add all EXISTING
Residents button rather than having to change each record manually. If you have a situation where most
of your residents will be listed but not all, you may still want to mark all for inclusion and then override
the individual resident records by removing them from a specific entry/master using the display check
boxes (shown below). Obviously, this global change must be used cautiously because it will change all the
records and is an irreversible action. A warning box to this effect will appear when this button is selected.
Language Display Options
Automatic Adding of Residents Features
Include all NEW Residents by default
This check box will automatically mark a new resident record to display at this entry/master as they are
added to the database to save data entry time. Individual records can be changed at any time through the
resident record editor.
Where an individual resident is displayed can be seen by accessing the individual resident record/
Location tab where all entry/masters in the system will be displayed. The picture below shows the portion
of the Resident record where these changes are applied. Note in this example that this particular resident
will display on the Building 1 entry screen as well as the Main Gate and Concierge screens but not display
in the Building 2 entry.
All entries will be sharing one phone line?
(Telephone Entry/ Multiple Entry systems)
Check this box if all entries will share the same telephone line. If a Telephone Entry/ multiple entry
system will be used, the different entries can share the same telephone line or each has their own
dedicated line. If the facility has several entrances and high visitor traffic, then it is recommended to use
separate lines. If shared, when one entry is in use, the other entries, when placing a call, will display a
system busy indication with an approximate waiting time. All calls placed through AlphaEntry™ will be put
in a first come-first served queue and will be processed in order as soon as the system is available for the
next call. If a system has one or more concierge stations then separate lines should always be used.
• Entries Tab #2 - Communication
The settings in this area allow you to specify the modem you want to use for call-down/call-up, the type of
handset/speaker-mic you’re using, as well as other common features related to telephone dialing.
Will this Entry be using a Modem to dial out?
If your system will use a dedicated phone line or “no phone bill” equipment, the computer will require a
modem to interface to those connections. Please refer to System Requirements on Pg.2 to determine the
correct modem type. If the Yes radio button is selected, the following questions will need to be
answered. If the No radio button is selected, the following questions will be grayed out and not required
for this entry.
Dialing Button
This will open a dialog box where you can specify special dialing prefix requirements for your area. For
more information about this feature, see Appendix E
Specify the modem to dial out:
You will most likely have only one choice available unless your computer is equipped with multiple
modems. If using an external modem, you may enter a Comm Port number.
Select the type of device you will use to Talk/Listen when dialing out:
Choices are Open Voice (Brown Box), Open Voice (Lt. Gray Box), Handset (Black Box), Handset (Brown
Box), or Phone connected directly to modem. Each entry/ master can be configured independently.
Enter the Serial Comm Port used to connect the open-voice interface board:
If Open-Voice speaking has been selected above, you must specify which serial port will be connected to
the open voice interface boards. Otherwise, this field will be grayed out.
Maximum number of seconds a call can last: Open Voice ONLY
At an open-voice entry, the call will end when the resident buzzes the visitor in. If the visitor is not buzzed
in, there must be a way for the program to end the call. This has been done by limiting the amount of
time the call will stay active before reverting back to a ready state for the next visitor. Usual suggested
time is 45 seconds but you can specify 10 to 999 seconds for this function. The screen will display a
“countdown bar” to the visitor to indicate when the call will be ending. The call can also be canceled by
pressing the “Cancel Call” button that will appear on screen.
Enable QwikID: Concierge ONLY
Check this box if this station will be receiving incoming calls and wishes to see who is calling down or
calling in from outside. Refer to Pg. 7 for more QwikID information.
Both a “No Phone Bill” AND an outside phone line will be connected at this Entry?
Check this box if this Entry will use this configuration.
What is the Phone Number for this entry?
If your system will use the call forwarding option, the phone number of this entry is required. Otherwise it
is optional but recommended.
“This Entry can Forward its Calls to another Entry” (Visitor Panel)
When checked, all calls will be sent to the station selected in the drop box (usually a Concierge). The
information of whom they are trying to contact will be displayed at the receiving station enabling the
Concierge to screen visitors for their residents when required.
“This Entry can receive Forwarded Calls” (Concierge)
When checked, this location will have a button that will toggle the Call Forwarding feature On & Off.
When this feature is on, all visitors calling at the forwarding panel will be forwarded to this location with
on screen information on which resident they are trying to contact.
• Entries Tab #3 - Relays
The settings in this area allow you to specify the Comm Port your relay board(s) is hooked into, as well as other
common features related to your relay board(s).
Will you be using a Serial Comm Port to connect to external relay boards?
AlphaEntry™ can be used as a telephone entry type system and may not require use of relay
boards. However if AlphaEntry™ is interfaced to a conventional intercom system or requires door strike
control or special functions such as on screen concierge building controls (Switch Console) or other special
applications then one or more relay boards will be required.
If Yes is selected, then you will be required to answer the remaining four questions on this tab.
If No is selected, the remaining answers are not required and will be grayed out.
Enter the Serial Comm Port to use to activate the relays:
If the radio button “Yes” is selected then you must assign which serial port will be used to
connect to the relay boards. More information on available Ports can be found on your PC by the methods
below:
Windows 2000, 2003 Server, XP
• Click the Windows Start Button
• Right-click on My Computer
• Select Properties
• Select Hardware
• Select Device Manager
• Expand (+) Ports
Windows Vista, Windows 7
• Click the Windows Start Button
• Right-click on Computer
• Select Properties
• Select Device Manager
• Expand (+) Ports
Display “Switch Console”
The Switch Console is used for Concierge control of lights, gates, cameras, elevator calls, etc. If this
feature is used by your application, it will control relays providing either momentary or latching dry
contact closures. Checking this box enables the Switch Console configuration tab in the Editor and the
Switch Console tab on the AlphaEntry™ directory screen. This feature is usually used for Concierge
controls however; it can be enabled for any entrance if special needs require it.
Loading...