SNMPc Enterprise Manager
Installation Guide
Version 5.0, November 1998
Castle Rock
Computing
Castle Rock Computin g
12930 Saratoga Ave
Saratoga, CA 95070
USA
Phone: 408-366-6540
Fax: 408-252-2370
Email: support@castlerock.com
WEB: www.castlerock.com
The information in this document is subject to change without notice and
should not be construed as a commitment by Castle Rock Computing.
Castle Rock Computing as sumes no liability for any errors that may appear
in this document.
The software described in this document is furnished under a license and
may be used or copied only in accordance with the terms of such license. It
is against the law to copy the software on any medium except as specifically
allowed in the license. Copyright © 1989-1998 by Castle Rock Computing.
All rights reserved. No part of this document may be reproduced or
transmitted in any form or by any means, electronic or mechanical,
including photocopying and recording, for any purpose without the express
written consent of Castle Rock Computing.
SNMPc, SNMPc WorkGroup and SNMPc Enterprise are trademarks of
Castle Rock Computin g.
IBM, IBM PC, and IBM AT are registered trademarks of International
Business Machines Corpor ation.
Ethernet is a trademark of Xerox Corporation.
Microsoft, MS-DOS, Microsoft Excel, Windows, Windows 95, and
Windows NT are registered trademarks of Microsoft Corporation.
UNIX is a trademark of AT&T.
Apple and Macintosh are registered trademarks of Apple Computer, Inc.
Sniffer is a trademark of Network General Corp.
OpenView is a trademark of Hewlett Packard Corp.
Notify!Connect is a trademark of ExMachina Corporation.
Printed in the United States of America
Contents
CONTENTS .................................................................................................I
OVERVIEW................................................................................................ 1
GETTING STARTED................................................................................3
YSTEM REQUIREMENTS
S
NSTALLING NOTIFY!CONNECT
I
NSTALL ING A BASIC SYSTEM
I
SING A BASIC SYSTEM
U
............................................................................3
.................................................................3
....................................................................4
............................................................................5
Login to the Server................................................................................5
Console Control Windows....................................................................5
Common Map Commands..................................................................... 6
Common MIB Commands.....................................................................7
Enhancing the Discovery Process.........................................................7
IGRATING FROM
M
SNMPC 4.0..................................................................8
CREATING A DISTRIBUTED SYSTEM ............................................... 9
NSTALLING
I
NSTALLING
I
SING A DISTRIBUTED SYSTEM
U
IEWING TREND REPORTS WITH A
V
NTERCONNECTING MULTIPLE SERVERS
I
EMOTE CONSOLE
A R
EMOTE POLLER
A R
.............................................................9
..............................................................10
...............................................................11
WEB B
ROWSER
................................12
..................................................13
CCESSING FROM APPLE AND
A
UNIX
SYSTEMS
.......................................13
GETTING SUPPORT..............................................................................15
i
Overview
SNMPc 5.0 Enterprise is a general-purpose Distributed Network Manager
offering the following major benefits over a standalone product:
• By using polling and ser ver co mponents that run on multiple
computers, SNMPc 5.0 Enterprise can be scaled to manage very large
networks.
• By using multiple remote login consoles, SNMPc 5.0 Enterprise
encourages sharing of management information by many people.
• SNMPc 5.0 Enterprise is cost-effective because a collection of SNMPc
5.0 Enterprise components costs much less than an equivalent number
of standalone ma nagers.
SNMPc 5.0 Enterprise uses the popular SNMP management protocol to poll
and configure devices, workstations and serves over IP or IPX networks.
Along with all the features you expect in any SNMP management station,
SNMPc 5.0 Enterprise also includes the following advanced features:
• Scaleable to 25,000 managed devices.
• Custom MIB Tables with Derived MIB Expressions.
• Long term statistics polling.
• Scheduled WEB and Printed Trend Reports
• Automatic statistic baselines and threshold alarms.
• GUI Device support for dozens of vendors.
• Event forward i ng email/pager notifications.
• Full RMON-I user interface application.
SNMPc 5.0 Enterprise also includes a simple DLL based programming
interface that you can use to develop vendor-specific applications.
Use this installation booklet to help you install SNMPc 5.0 Enterprise and
use some of its basic features. For more comprehensive information on
SNMPc 5.0 Enterprise, please refer to the online Help.
1
Getting Started
System Requirements
Before installing any SNMPc 5.0 Enterprise components you must verify
that the following hardware and software components are installed and
properly configured:
• IBM PC/AT compatible Pentium Pro 166MHz with 64MB memory.
• At least 100MB free hard disk space.
• CD-ROM Disk Drive.
• Minimum 800X600 Color Adapter and Monitor
• Mouse.
• Microsoft Windows NT 4.0 or greater for Basic System/Poller
• Microsoft Windows 95, 98, or NT40 for Remote Console
• Microsoft TCP/IP Transport Protocol.
• Microsoft WinSock2.
• Internet Explorer Version 4.0
• Dial-up or LAN network interface.
In addition, you must make sure that the following software is not running
on your computer:
• Any SNMP network manage ment software (e.g., HP OpenView,
SNMPc 4.0). Agent software is OK.
• Any software that receives SNMP traps on the SNMP UDP Trap Port.
For example, the Microsoft SNMP Agent Service can be configured to
receive SNMP Traps.
Installing Notify!Connect
SNMPc 5.0 Enterprise includes a copy of Notify!Connect from ExMachina
Corporation. SNMPc 5.0 Enterprise can use Notify!Connect to send a
message to your pager when an important event occurs. If you plan to use
this feature then you should install Noti fy!Connect before installing SNMPc
5.0 Enterprise.
3
Installing a Basic System
In a Basic System configuration, all SNMPc 5.0 Enterprise components
(poller, server, and console) run on the same workstation. This section
describes how to install a Basic System. After you have completed t he
basic system installation, refer to Creating a Distributed System for
instructions on extending your system to include remote polling agents and
remote consoles.
Perform the following steps to install a Basic System:
• Place the SNMPc 5.0 Enterprise CD-ROM in the CD-ROM drive.
• From the Windows NT Start menu, select Run and enter d:\setup.exe
(replace d with the drive letter for your CD-ROM drive). Press OK.
• Several following dialog screens will prompt you for your name, your
organization name, a software license number, and an installation
directory. The software license number is printed on your Basic
System license card.
• A dialog will prompt you for a Discovery Seed and Community Name.
Enter the IP address and community name for any SNMP device
(usually the d efault gateway) on your network.
The setup program will proceed to install the SNMPc 5.0 Enterprise Basic
System on your system. After it is complete you should logo ff from
Windows NT and then logon again. The server and polling agents will be
started automatically. Please refer to Using a Basic System for instructions
on using SNMPc 5.0 Enterprise.
4
Using a Basic System
After installing a Basic System, the SNMPc 5.0 Enterprise server and
polling agents will start automatically when you log on to Windows NT.
Your network will be automatically discovered and added to the server
map. SNMP and IP devices will be polled using IP Ping polling and device
status will be added to the map and event log file.
Login to the Server
Locate the SNMPc 5.0 Enterprise icon in the Windows NT Task Bar and
click on it to bring the SNMPc 5.0 Enterprise server to the foreground. Use
the SNMPc 5.0 Enterprise File/Login command to logi n to the server. Press
the OK button at the displayed login dialog.
At this point you should see some of your network devices displayed on the
top-level submap view window. Most probably, the router and top-level
icons will be shown in green, indicating t hat they are responding properly.
Console Control Windows
SNMPc 5.0 Enterprise includes a Selection Tool window for selecting
objects from one of several databases. The selection tool is a tabbed dialog
box that occupies the left side of the main frame window. The selection
tool has five tabs, as described in the following table:
Selection Tab Description
Map Database Map object database, including devices, submaps,
links and networks.
MIB Database Compile SNMP MIBs, Custom Tables and
Custom MIB Expressions.
Trend Reports Report profiles that define long term polling
procedures and scheduled reports.
Event Action Filters Event filters used to determine what happens
when an event is received.
Custom Menus Custom menus that appear in the Manage, Tools,
and Help SNMPc 5.0 Enterprise menus.
After selecting an object in one of the selection trees, you can perform
actions on that object using SNMPc 5.0 Enterprise frame menus or using a
right-click popup menu.
5
SNMPc 5.0 Enterprise includes an Event Log Tool window for viewi n g
several filtered instances of the Event Log database. This is a tabbed dialog
box that occupies the lower portion of the frame window. Current events
are shown in the first tab of this tool window.
The SNMPc 5.0 Enterprise MDI frame occupies the remainder of the
console. This frame is used to show submap views, MIB Tables and MIB
Graphs.
Common Map Commands
• Double-click on a submap name in the Map Selection Tree to show an
MDI submap view for that submap.
• Use the right mouse button instead of scroll bars to drag the submap
view.
• Use the View/ShowAll button to make all submap view objects visible.
Use the 1:1 button to return to normal mode.
• Use the View/Pan-Zoom button to zoom into a selected rectangle. Use
the mouse to select the zoom region. Keep selecting rectangles until
you are at the desired zoom level. Use the back-arrow and forward-
arrow to go back and forth in the set of zoomed views. Use the PanZoom button again to turn off the Pan-Zoom mode.
• Double-click on a device icon to run the hubview device GUI
application.
6
Common MIB Commands
• Select a MIB Table from the MIB Selection Tree. Select a device icon
from a submap view. Press the View/MIB Table button to show a
MIB table for the device. Press the View/MIB Graph button to show
a graph.
• Select the Trend Reports Selection Tree. Select a device icon from a
submap view. Use the Insert/trend Report to create a scheduled
report. Enter a report name and press OK. A summary report will be
exported to the default printer every day.
• Select a device icon from a submap view. Use the Tools/MIB
Browser menu to view and edit individual MIB variables for the
selected device.
• Use any of the Custom Menus in the Manage menu to view and modify
standard MIB tables for the selected device.
Enhancing the Discovery Process
Discovery tries to locate network devices using broadcast requests, and
downloads Routing and ARP tables from any found SNMP devices. You
can speed up this process and make it more reliable by using Starting
Addresses, or Seeds. A seed address is normally the address of an
accessible SNMP router. To add one or more seeds, use the
Config/Discovery Agents menu and perform the following steps:
• Select the agent IP address from the Agents list box.
• Select the Seeds property page.
• Enter the IP or IPX address of the seed device (usually an accessible
SNMP router).
• Press the Add button to add the seed to the lis t of seeds.
• Repeat the above two steps for any more seed addresses.
When you are done adding seeds for all agents, press the OK button to save
your changes. In most cases, discovery will soon locate more devices and
add them to your network map.
7
Migrating from SNMPc 4.0
SNMPc 5.0 Enterprise is a completely new management product and does
not share any of the underlying da tabase formats or mechanisms with the
SNMPc 4.0 standalone manager. Therefore you can not upgrade directly
from SNMPc 4.0 to SNMPc 5.0 Enterprise. In fact, the SNMPc 5.0
Enterprise installation will not allow you to install over an existing SNMPc
4.0 installation.
SNMPc 5.0 Enterprise does include an import mechanism for SNMPc 4.0
map files. This feature will import the map file but it will not i mport any
History definitions, Event Action Filters, custom menus, custom MIB
tables, or MIB source files. This feature also does not copy over any
background bitmaps or icons that you may have added to the
\snmpcnt\bitmaps directory.
Use the File/Import command to import an SNMPc 4.0 map.
If you have installed any vendor specific SNMPc 4.0 applications, please
contact your vendor or Castle Rock Computing for up-to-date information
about vendor support for SNMPc 5.0 Enterprise.
8
Creating a Distributed System
Installing A Remote Console
Once you have accustomed yourself to using SNMPc 5.0 Enterprise in a
standalone configuration, t he fir st level of extension is to login from a
remote workstation. You can login from any workstation that is running
TCP/IP and is connected to your network in some way (e.g., over the
Internet, leased line, LAN, etc.). However, the SNMPc 5.0 Enterprise
console has fairly heavy bandwidth requirements and will not perform
adequately on low-speed dial-up lines. We recommend that you only login
remotely over LAN or T1 speed lines.
Perform the following steps to install an SNMPc 5.0 Enterprise console on a
computer.
• Place the SNMPc 5.0 Enterprise CD-ROM in the CD-ROM drive.
• From the Windows Start menu, select Run and enter d:\setup.exe
(replace d with the drive letter for your CD-ROM drive). Press OK.
• Several following dialog screens will prompt you for your name, your
organization name, a software license number, and an installation
directory. The software license number is printed on the Remote
Console license card.
The setup program will proceed to install the SNMPc 5.0 Enterprise
Remote Console on your system. Once the installation is complete you can
login to a running SNMPc 5.0 Enterprise server. From the Windows Start
menu, select the Programs/SNMPc 5.0/Login to Remote Server menu.
Enter the IP Address of the server computer and press OK. You are now
logged in to the server and can perform any console operations remotely.
9
Installing A Remote Poller
Remote Polling Agents are sold separately
You can add a remote Polling Agent to another computer on your net work.
This computer could be on the same LAN or in another city. Unlike the
Console computer, you can add a Polling Agent on the other side of a lowspeed line because it does not have high bandwidth requirements.
Adding one or more remote Polling Agents solves the following problems:
• A polling agent on the other side of a slo w or expensive line can poll
devices inde pendently, notifying you only when a change occurs. This
saves money and frees up the remote line for other uses.
• If you have many devices in your network, or if you want to poll many
devices for long-term statistics, your server computer may become
overburdened and response times will decrease. Using a remote
Polling Agent offloads the polling tasks from the server computer.
Perform the following steps to install an SNMPc 5.0 Enterprise Polling
Agent:
• Place the SNMPc 5.0 Enterprise CD-ROM in the CD-ROM drive.
• From the Windows NT Start menu, select Run and enter d:\setup.exe
(replace d with the drive letter for your CD-ROM drive). Press OK.
• Several following dialog screens will prompt you for your name, your
organization name, a software license number, and an installation
directory. The software license number is printed on the Remote Poller
license card.
• A dialog will prompt you for a Discovery Seed and Community Name.
Enter the IP address and community name for any SNMP device
(usually the d efault gateway) on your network.
• A dialog will prompt you for the IP address of the SNMPc 5.0
Enterprise Server workstation and the Remote Poller password. The
password is initially blank.
10
The setup program will proceed to install the Polling Agent on your
system. After the installation is complete, logoff from Windows NT
and then logon again. T he Polling Agent will be started and it will
automatically connect to the SNMPc 5.0 Enterprise server.
Using a Distributed System
There are two main differences in a distributed system:
1. You can login to the server from any workstation by using the
Programs/SNMPc 5.0 Enterprise/Login to Remote Server command
from the Windows NT Start menu. You must enter the Server IP
Address at the login prompt.
2. You will need to reconfigure discovery for the origi nal (local) polling
agent, and configure the new polling agent, so that each agent will
discover and poll an independent subset of your network.
To set the discovery and polling domain for each agent, use the
Config/Discovery Pollers menu to edit polling agent pro perties. Select the
Filters property page tab. For each agent, select the agent IP address from
the Agents list and perform the following steps:
• Press the Add button to add an IP or IPX addr ess filter.
• Enter an IP or IPX address pattern. A pattern contains numbers,
characters, and asterisk wild card characters.
• Select the IP radio button for an IP address, or select the IPX radio
button for an IPX address.
• Select the Include radio button to include ad dresses that match the
pattern, or select the Exclude radio button to exclude addresses that
match the pattern.
After you have entered the filters for each agent, select both agents and
press the Reset Discovery button. This will cause both agents to d iscard
their local data and discover their respectively assigned management
domains. If some devices have already been added to the map, they will
not be automatically reassigned to a different agent. You must either
delete those devices or manually modify their Polling Agent attribute.
11
Viewing Trend Reports with a WEB Browser
To automatically export a Scheduled Trend Report to a WEB server, first
use the Config/Trend Reports menu to set the WEB output directory.
Enter the directory where you want the WEB reports to be placed in the
Root WEB Directory edit box. This must be a path name that is accessible
on the SNMPc 5.0 Enterprise server computer.
You can now create a router Interface Statistics Daily Trend Report, using
the following steps:
• Select a discovered router device from the Map Selection Tree.
• Use the Insert/Trend Report menu to create a new Trend Report.
• Enter a name for the report in the Report Name edit box.
• Press the OK button to save the new Trend Report.
The new trend report will be polled every 10 minutes. All entries
(instances) for the default Interface table will be saved. A Daily Summary
report will be generated as a WEB page in the Root WEB directory
specified in the Config/Trend Reports dialog.
To view the WEB report, wait one or more days to generate some reports.
If you have a WEB server running on the SNMPc 5 .0 Enterprise server
computer, run a WEB browser from any computer on your network and
enter the following URL: \\ServerIpAddr\snmpcpro\reportframe.html. The
daily reports will be displayed. You can also open the reportframe.html file
directly by double clicking on it.
Trend Reports can also be configured to display graphs, charts, and
distribution charts on an hourly, weekly or monthly basis. Reports can be
exported to a printer or file and you can export only the most active device
ports. Please refer to Creating Scheduled Trend Reports in the online Help
documentation, to learn more about Trend Reports.
12
Interconnecting Multiple Servers
A distributed management configuration that allows communication
between multiple server systems is sometimes called a Manager of
Managers. In this scenario there are multiple management domains but
each domain has management personnel who need to use a local server.
These servers all report to one or more super-servers that incorporate
topology for all management domains.
In this release of SNMPc 5.0 Enterprise, intercommunication between
multiple servers is not supported. Server-to-server communication is under
development will be available in the next major release (early 1999).
Accessing From Apple and UNIX systems
Although the SNMPc 5.0 Enterprise server can be accessed remotely from
any Windows NT system, there is no general mechanism for accessing the
server from non-Windows systems, such as Apple or UNIX systems.
Recognizing that this is a significant customer requirement, we are currently
developing a completely JAVA based platform-independent console
application. This application is scheduled for release in 1999 and will
replace the SNMPc 5.0 Enterprise console.
13
14
Getting Support
SNMPc 5.0 Enterprise includes free End User support for a period of 60
days after purchase. With End User Support, you can get help when
installing or using SNMPc 5.0 Enterprise and you can download product
updates from o ur WEB site. After 6 0 days, you may extend your End User
support for an additional annual fee.
You can contact us using one of the following methods:
Telephone: 408-366-6540
Fax: 408-252-2670
Support Email: support@castlerock.com
Sales Email: sales@castlerock.com
WEB: www.castlerock.com
15
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