Original Instructions
Keep These Instructions for Future Reference.
CAUTION: Read the instructions before using the machine.
(If this machine changes ownership, this manual must accompany machine.)
www.alliancelaundry.com
Part No. F8669401ENR4
September 2019
Page 2
Page 3
WARNING
Machine installations must comply with minimum
specifications and requirements stated in the applicable Installation Manual, any applicable municipal
building codes, water supply requirements, electrical
wiring regulations and any other relevant statutory
regulations. Due to varied requirements and applicable local codes, this machine must be installed, adjusted, and serviced by qualified maintenance personnel familiar with applicable local codes and the
construction and operation of this type of machinery.
They must also be familiar with the potential hazards
involved. Failure to observe this warning may result
in personal injury, property damage, and/or equipment damage, and will void the warranty.
W820
NOTE: The WARNINGS and IMPORTANT SAFETY INSTRUCTIONS appearing in this manual are not meant
to cover all possible conditions and situations that may
occur. Common sense, caution, and care must be exercised when installing, maintaining, or operating the
machine.
Any problems or conditions not understood should be reported to
the dealer, distributor, service agent or the manufacturer.
Regulatory Statements
PRODUCT COMPLIANCE
Users of this product are cautioned not to make modifications or
changes that are not approved by Alliance Laundry Systems,
LLC. Doing so may void the compliance of this product with applicable laws and regulatory requirements and may result in the
loss of the user’s authority to operate the equipment.
UNITED STATES
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions; (1) This device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful inter-
ference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
•Reorient or relocate the radio or television receiving antenna.
•Increase the separation between the computer equipment or
receiver.
•Connect the equipment into an outlet on a circuit different
from that to which the radio or television receiver is connected.
•Consult the dealer or experienced radio television technician
for help.
CAUTION
To comply with the limits of the Class B device, pursuant to Part 15 of the FCC Rules, this device is to
comply with Class B limits. All peripherals must be
shielded and grounded. Operation with non-certified
peripherals or non-shielded cables is likely to result
in interference and reception of the device.
W1004
Radiation Exposure Statement: This equipment complies with
FCC radiation exposure limits set forth for an uncontrolled environment. The radio installed in this equipment and is intended to
operate with minimum distance 20cm between the radiator and
your body.
Limited Channels Fixed For Use In USA: IEEE 802.11b or
802.11g or 802.11n(HT20) operation of this product in the U.S. is
firmware-limited to Channel 1 through 11.
CANADA - CAN ICES-3(B)/NMB-3(B)
This device contains license-exempt transmitter(s)/receiver(s)
that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s) standards. Operation is
subject to the following two conditions:
•This device may not cause interference.
•This device must accept any interference, including interference that may cause undesired operation of the device.
Radiation Exposure Statement: This equipment complies with
Innovation, Science and Economic Development Canada’s radiation exposure limits set forth for in RSS-102. The radio installed
in this equipment is installed and is intended to operate with minimum distance 20cm between the radiator and your body.
EUROPE
Products bearing the CE mark comply with the following EU directives:
If the product has telecommunications functionality, it also complies with the requirements of the following EU directive:
•Radio Equipment Directive 2014/53/EU
Compliance with these Directives implies conformity to harmonized European standards that are noted in the EU Declaration of
Conformity which is available upon request.
Alliance Laundry Systems products comply with the requirement
of Article 10(2) as it can be operated in at least one Member State
as examined and the product is compliant with Article 10(10) as
it has no restrictions on putting into service in all EU member
states.
This device contains a 2.4GHz transceiver, intended for indoor
use only in all EU member states, EFTA states, and Switzerland.
Attention has been given to allowed operational frequencies. For
detailed information concerning installations in France, the user
should contact the national spectrum authority in France (http://
www.arcep.fr/ )
Be aware that outdoor installations require special attention and
will only be handled by trained and qualified installation personnel. No one from the general-public is permitted to install wireless products outdoors when external antennas, power and
grounding must be installed for use.
AUSTRALIA/NEW ZEALAND
The radio in this equipment complies with and is certified to the
Australian and New Zealand regulatory requirements.
BRAZIL ANATEL
This equipment operates in secondary status, that is, it is not entitled to protection against harmful interference, even for type stations, and cannout cause interference to systems operating in primary status.
CHINA SRRC
This product is equipped with a certified wireless device pursuant
to Article 2-1-19 of the Certification Ordinance. No changes are
authorized to the radio or the antenna of the approved device.
MEXICO IFETEL
“The operation of this equipment is subject to the following two
conditions: (1) it is possible that this equipment or device does
not cause harmful interference and (2) this equipment or device
must accept any interference, including that which may cause its
unwanted operation.”
SOUTH KOREA (KC)
The radio device has received certification of conformance in accordance with the Radio Waves Act. Integration of this radio into
a final product does not require additional radio certification provided installation instructions are followed. No changes are authorized to the radio or the antenna of the approved device.
TAIWAN
The information in this section applies to products bearing the
Taiwan National Communications Commission mark:
This telecom equipment has complied with NCC regulations.
According to “Administrative Regulations of Low Power Radio
Waves Radiated Devices:
Article 12 The low-power radio-frequency devices must not be
altered by changing the frequency, enhancing emission power,
adding external antenna, and modification of original design
characteristic as well as function.
Article 14 The operation of the low-power radio-frequency devices is subject to the conditions that no harmful interference is
caused. The user must stop operating the device immediately
should harmful interference is caused and shall not resume until
the condition causing the harmful interference has been corrected.
Moreover, the interference must be accepted that may be caused
by the operation of an authorized communications, or ISM equipment. (1) Precautions (marked in the product manual and on outer packaging)
The radio device has recieved certification of conformance in accordance with the People's Republic of China State Radio Regulation Committee (SRRC) certification scheme. Integrations of
this radio into a final product does not require additional radio
certification provided installation instructions are followed. No
changes are authorized to the radio or the antenna of the approved device.
Copyright 2019, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the expressed
written consent of the publisher.
Precautionary statements (“DANGER,” “WARNING,” and
“CAUTION”), followed by specific instructions, are found in this
manual and on machine decals. These precautions are intended
for the personal safety of the operator, user, servicer, and those
maintaining the machine.
DANGER
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or
property damage.
Additional precautionary statements (“IMPORTANT” and
“NOTE”) are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to inform the reader of specific procedures where minor
machine damage will occur if the procedure is not followed.
NOTE: The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is important but not hazard related.
Important Safety Instructions
WARNING
To reduce the risk of fire, electric shock, serious injury or death to persons when using your washer,
follow these basic precautions:
W023
•Read all instructions before using the washer.
•Install the washer according the INSTALLATION instructions. Refer to the EARTH/GROUND instructions in the IN-
STALLATION manual for the proper earth/ground connection
of the washer. All connections for water, drain, electrical
power and earth/ground must comply with local codes and be
made by licensed personnel when required. It is recommended that the machine be installed by qualified technicians.
•Do not install or store the washer where it will be exposed to
water and/or weather.
•To prevent fire and explosion, keep the area around machine
free from flammable and combustible products. Do not add
the following substances or textiles containing traces of the
following substances to the wash water: gasoline, kerosene,
waxes, cooking oils, vegetable oils, machine oils, dry-cleaning solvents, flammable chemicals, thinners, or other flammable or explosive substances. These substances give off vapors
that could ignite, explode or cause the fabric to catch fire by
itself.
•Under certain conditions, hydrogen gas may be produced in a
hot water system that has not been used for two weeks or
more. HYDROGEN GAS IS EXPLOSIVE. If the hot water
system has not been used for such a period, before using a
washing machine or combination washer-dryer, turn on all hot
water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. The
gas is flammable, do not smoke or use an open flame during
this time.
•To reduce the risk of an electric shock or fire, DO NOT use an
extension cord or an adapter to connect the washer to the electrical power source.
•Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used
near children. This appliance is not intended for use by young
children or infirm persons without supervision. Young children should be supervised to ensure that they do not play with
the appliance. This is a safety rule for all appliances.
•DO NOT reach and/or climb into the tub or onto the washer,
ESPECIALLY if the wash drum is moving. This is an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.
•Never operate the washer with any guards, panels and/or parts
removed or broken. DO NOT bypass any safety devices or
tamper with the controls.
•Use washer only for its intended purpose, washing textiles.
Never wash machine parts or automotive parts in the machine. This could result in serious damage to the basket or
tub.
•Use only low-sudsing, no-foaming types of commercial detergent. Be aware that hazardous chemicals may be present.
Wear hand and eye protection when adding detergents and
chemicals. Always read and follow manufacturer’s instructions on packages of laundry and cleaning aids. Heed all
warnings or precautions. To reduce the risk of poisoning or
chemical burns, keep them out of the reach of children at all
times [preferably in a locked cabinet].
•Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener
or product.
•Always follow the fabric care instructions supplied by the textile manufacturer.
•Loading door MUST BE CLOSED any time the washer is to
fill, tumble or spin. DO NOT bypass the loading door switch
by permitting the washer to operate with the loading door
open. Do not attempt to open the door until the washer has
drained and all moving parts have stopped.
•Be aware that hot water is used to flush the supply dispenser.
Avoid opening the dispenser lid while the machine is running.
•Do not attach anything to the supply dispenser’s nozzles, if
applicable. The air gap must be maintained.
•Do not operate the machine without the water reuse plug or
water reuse system in place, if applicable.
•Be sure water connections have a shut-off valve and that fill
hose connections are tight. CLOSE the shut-off valves at the
end of each wash day.
•Keep washer in good condition. Bumping or dropping the
washer can damage safety features. If this occurs, have washer checked by a qualified service person.
•DANGER: Before inspecting or servicing machine, power
supply must be turned OFF. The servicer needs to wait for at
least 5 minutes after turning the power OFF and needs to
check for residual voltage with a voltage meter. The inverter
capacitor or EMC filter remains charged with high voltage for
some time after powering OFF. This is an imminently hazardous situation that, if not avoided, will cause severe personal
injury or death.
•Do not repair or replace any part of the washer, or attempt any
servicing unless specifically recommended in the user-maintenance instructions or in published user-repair instructions that
the user understands and has the skills to carry out. ALWAYS
disconnect the washer from electrical, power and water supplies before attempting any service.
•Disconnect the power by turning off the circuit breaker or by
unplugging the machine. Replace worn power cords.
•Before the washer is removed from service or discarded, remove the door to the washing compartment.
•Failure to install, maintain, and/or operate this washer according to the manufacturer’s instructions may result in conditions
which can produce bodily injury and/or property damage.
NOTE: The WARNINGS and IMPORTANT SAFETY INSTRUCTIONS appearing in this manual are not meant
to cover all possible conditions and situations that may
occur. Common sense, caution and care must be exercised when installing, maintaining, or operating the
washer.
WARNING
Machine installations must comply with minimum
specifications and requirements stated in the applicable Installation Manual, any applicable municipal
building codes, water supply requirements, electrical
wiring regulations and any other relevant statutory
regulations. Due to varied requirements and applicable local codes, this machine must be installed, adjusted, and serviced by qualified maintenance personnel familiar with applicable local codes and the
construction and operation of this type of machinery.
They must also be familiar with the potential hazards
involved. Failure to observe this warning may result
in personal injury, property damage, and/or equipment damage, and will void the warranty.
W820
IMPORTANT: Ensure that the machine is installed on a
level floor of sufficient strength. Ensure that the recommended clearances for inspection and maintenance are
provided. Never allow the inspection and maintenance
space to be blocked.
WARNING
Never touch internal or external steam pipes, connections, or components. These surfaces can be extremely hot and will cause severe burns. The steam
must be turned off and the pipe, connections, and
components allowed to cool before the pipe can be
touched.
SW014
NOTE: All appliances are produced according the EMCdirective (Electro-Magnetic-Compatibility). They can be
used in restricted surroundings only (comply minimally
with class A requirements). For safety reasons there
must be kept the necessary precaution distances with
sensitive electrical or electronic device(s). These machines are not intended for domestic use by private
consumers in the home environment.
Safety Decals
Safety decals appear at crucial locations on the machine. Failure
to maintain legible safety decals could result in injury to the operator or service technician.
Use manufacturer-authorized spare parts to avoid safety hazards.
Any problems or conditions not understood should be reported to
the dealer, distributor, service agent or the manufacturer.
If literature or replacement parts are required, contact the source
from which the machine was purchased or contact Alliance Laundry Systems at +1 (920) 748-3950 for the name and address of
the nearest authorized parts distributor.
Customer Service
For technical assistance, contact your local distributor or contact:
Alliance Laundry Systems
Shepard Street
P.O. Box 990
Ripon, WI 54971-0990
U.S.A.
www.alliancelaundry.com
Phone: +1 (920) 748-3121 Ripon, Wisconsin
1. Serial Plate on Panel
2. Serial Plate on Door Frame
Figure 3
Stacked Washer-Extractor/Tumble Dryer Serial Plate
Location
The control on the machine is an advanced, graphical, programmable computer that lets the owner control most machine features by interacting with the control.
This control allows the owner to program custom cycles, run diagnostic tests and retrieve audit and error information. Limited
programmable options can be programmed manually via the Set-
tings Menu. Full programmable options can be programmed via
IR Communications and Wi-Fi Communications.
Machines shipped from the factory have default cycles and wash
temperature settings built in. The owner can change the default
cycles or any cycle.
IMPORTANT: It is extremely important that the machine
has a positive ground and that all mechanical and electrical connections are made before applying power to
or operating the machine.
IR Communications
The control has the ability to communicate with a PC with an IrDA device running the control software. Devices such as PCs
that are IrDA capable (able to transmit information to machine)
that have been tested and approved for use with the control software can be used as a tool for managing the machine.
face device. Connection with the ALS Wi-Fi Network allows the
user to program, collect data, and run diagnostics remotely.
Audit Information
The control collects and stores audit information which can be
accessed through the touch display, IR communication or Wi-Fi
communication. Refer to the Audit Data Menu for a list of available audit information.
Using IR communication or Wi-Fi communication, the user can
receive audit and program data from the control and send programming data and diagnostic commands to the control.
IR Communications Menu
Figure 5
The IR Communications Menu displays while the control is communicating with a PC. The control will return to the previous
page when the communication is complete.
Wi-Fi Communications
The control has the ability to connect with the ALS Wi-Fi Network via an internet connection using the network gateway inter-
The Break-In Alarm allows the owner to program the machine to
set a Break-In Alarm Error if the Service Door or Coin Vault is
opened without first disabling the alarm.
Cycle Time Display
The Run Menu shows the time remaining in the currently running
cycle for user convenience.
Cycle Completed Timer
If enabled in programming, a timer begins counting up in the Cycle Complete Menu since the cycle ended.
Passcode Security
If enabled in programming, this option allows the owner to require a passcode to gain access to Rapid Advance Activation, Di-
agnostics Menu, Drop Off Mode, Lockout Mode, Settings Menu,
Audit Data Menu, Reset Menu and various sub-menus.
To disable passcode protection to the System Menu, programming
through PC communication is required.
Language Selection
The control contains 34 languages. Once a language is selected,
all menus and displays will be shown in the chosen language.
Special Vend
The Special Vend option allows the owner to set a special vend
price or free vend between specific times of day, days of week,
dates, months and years. The owner can program the control for
up to eight (8) Special Vends periods. The owner can manually
program Special Vend 1 and can only enable or disable Special
Vends 2-8. Full programming of all Special Vends requires the
use of a PC. Refer to the System Menu for manual programming.
Increased Water Levels
Increased water levels is a modifier option that can be enabled/
disabled for the Cycle Modifier 1 and 2 options. Refer to GlobalsMenu. If enabled, a cycle containing Prewash, Wash, or Rinse
Fill or Reuse Fill steps would ignore that programmed water level
and instead use the Increased Water Level for Prewash, Wash, or
Rinse steps.
Increased Spin Speed
Increased Spin Speed is a modifier option that can be enabled/
disabled for the Cycle Modifier 1 and 2 options. Refer to SystemMenu. If enabled, a cycle containing extract steps with the spin
step label would ignore the cycle programmed spin speed and instead attempt the Increased Spin Speed parameter’s globally programmed value.
Dispense Soap
Lucky Cycle
The Lucky Cycle option allows the owner to program the machine to provide a free or reduced vend cycle to users after a programmed number of machine cycles have occurred or on certain
dates and times. Refer to Lucky Cycle Mode for more information.
Speed Cycle
Speed Cycle allows the owner to program special cycles with a
shorter total wash time to save the user time. The owner can program the Speed Cycle with distinct vend prices and functions.
Refer to Speed Cycle for more information.
This option can be programmed for machines that are equipped
with supply injection.
When the Supply Injection prompt parameter is enabled, refer to
Settings Menu, the user will be prompted to accept and pay for
external supplies with the start of a cycle. A cycle programmed
with external supply signals that would normally trigger during
cycle operation would be restricted from activating if the prompt
is enabled, unless the feature was accepted and paid for during
the prompt at the beginning of the cycle. Cycle execution should
halt during this prompt since it is dependent upon water to flush
the paid-for chemical into the basket.
The control includes a capacitive touch display with text and
icons that are available for the operator to control and manage the
machine's operation. The primary icons used for general naviga-
tion that are available on most menus and displays are shown in
Table 1 . Additional icons and descriptions are described throughout this manual as needed. Sections of certain menu displays can
be swiped to scroll through options.
1. System Menu Access (touch and hold for 5 seconds)
2. Non-Fatal Error Indicator
3. Preset Ribbon
4. Cycle Properties/Cycle Status Ring
5. Speed Cycle Indicator
Figure 6
Icon*Description
TranslateTouch to open the Language Select Panel showing the list of available languages. The
default language is at the top of the list. Selecting a different language changes all displays to that language.
BackTouch to navigate to the previously-displayed menu.
HelpTouch to display the Help Menu showing (if programmed in the Settings Menu) staff
contact phone number, machine operating instructions, soap dispenser icon key and
common questions.
Wi-Fi Signal
Strength
Shows the connectivity status and signal strength of the Wi-Fi connection. This icon is
only shown in the System Menu. Touch to access Wi-Fi Settings.
Directional ArrowIndicates there is more information than what is visible on the screen.
*Not all icons are shown on every menu or display.
Table 1
Operation Modes
ters and the machine has either not received any vend or is configured for free vend. If the lockout time occurs during a cycle,
In each mode of operation, the user may touch the screen or communicate with the control to change the displayed menu.
the machine waits until the cycle ends, then enters Lockout Mode
if the time is still within the programmed time period. The control
automatically exits Lockout Mode when the Lockout Duration
Ready Mode
The control is ready for operation in Ready Mode. The control
displays the Approach Page, if enabled. If there is no user input
for 4.25 minutes, the display dims.
Lockout Mode
time has elapsed.
To exit Lockout, send a command via PC connection, program
the Lockout Duration to 0, or enter the Lockout Unlock Passcode.
The control limits access to certain features while in Lockout
Mode. Audit counters (refer to Audit Data Menu), manual programming (refer to Settings Menu) and communication via an external device (IR, network, payment system, etc) are available.
The control will also display errors as usual. The DiagnosticsMenu and Rapid Advance Activation are not available during
Lockout Mode.
Figure 7
This feature prevents the machine from being used except by a
particular user who has reserved the machine in advance. If a user
pays or reserves a machine from a kiosk or central pay system,
the machine enters Lockout Mode and the user is given a passcode to unlock the reserved machine. This guarantees that the
user does not need to wait for an available machine or risk that
the selected machine is taken after vend is added.
To access the reserved machine, touch EXIT and enter the passcode. If the passcode is entered correctly, the control displays the
Cycle Preset Page.
If programmed, the machine enters Lockout Mode when the current time falls within the time period set in the Lockout parame-
Drop Off Mode
Figure 8
This feature allows the owner to limit machine use to an attendant without requiring vend. The attendant accesses the machine
by entering the programmed Drop Off Passcode.
To access the machine in Drop Off Mode, touch EXIT and enter
the passcode. If the passcode is entered correctly, the control displays the Cycle Preset .
The machine enters Drop Off Mode when enabled in programming. To exit, disable Drop Off Mode in programming.
The Diagnostics Menu and Rapid Advance Activation are not
available during Drop Off Mode.
Auto-Flush Mode
Figure 9
This feature is used to periodically clean out the basket and dispenser compartments. This option is programmable through a PC
connection.
"Overflow". If disabled, the control does not display the overflow
condition.
If overflow occurs during a cycle, the cycle time pauses, water
valves and heater outputs turn off and the machine drains until
the water level is below the highest programmable water level. If
the water level drops below the overflow level within five (5) minutes of first detection and the door is locked, the cycle continues
as normal. If the control continues to see an overflow level after
five (5) minutes with the door locked, the control enters MachineError Mode with an Overflow Error (Fatal).
If not in a cycle, the machine drains until empty. If the door is
open or is unable to lock and the water level does not drop below
the overflow level after one (1) minute, the control enters Ma-chine Error Mode with an Overflow Error (Fatal).
All vending inputs are ignored during this mode.
Machine Error Mode
The control enters Auto-Flush Mode on the programmed day and
time after the programmed number of cycles have occurred. The
door must be closed with no cycle running or vend added. During
Auto-Flush Mode, the control locks the door, turns of the pump
or opens the gravity drain, turns on the hot water to flush each
compartment and ignores all user inputs.
When Auto-Flush is complete, the control unlocks the door and
returns to the previous display.
Overflow Mode
Figure 11
The control enters this mode when an error is set. The control
displays the error and error information. The owner can enable
and disable certain errors and error displays as well as access to
clear errors in programming.
A notch appears in the header bar when a non-fatal error is set.
Figure 10
The control enters this mode when the control detects the water
level is too high. If enabled in programming, the display shows
If the control detects an error in its software or hardware, all outputs are turned off and the control displays the failure. If this condition persists after an attempt to restart, then the control must be
replaced.
Coast Down Mode
Figure 13
The machine enters Coast Down Mode when an error or power
failure occurs during an extract cycle step. This mode allows for
adequate time to stop any spinning motion of the basket.
Shutdown Mode
Figure 14
The shutdown option allows the owner to program the machine to
enter Shutdown Mode for a certain time and date range. The control displays "Unavailable" and ignores all screen touches and
vend additions. The Language Selection Panel , Settings Menu
and Help Menu are accessible while in Shutdown Mode.
The control enters Shutdown Mode at the start date and time set
in programming and takes priority over other modes of operation.
The control remains in Shutdown Mode until the end date and
time set in programming.
The control shows the Coast Down display with a coast down
timer for five (5) minutes. If the control enters Coast Down Mode
upon power-up, the length of the power fail is subtracted from the
timer. Multiple power cycles will not reset the timer. The control
exits Coast Down Mode before the timer expires once the basket
stops spinning.
While in Coast Down Mode, the Settings Menu, Language Selec-tion Panel and Help Menu are accessible.
If the control enters Coast Down Mode because of a power failure, the control returns to Approach Screen (if enabled) or the Cy-cle Preset . If Coast Down Mode occurred from an error, the control enters Out of Order Mode.
The control cannot enter Shutdown Mode if running a cycle, in
Lockout Mode or if vend has been added. The control will enter
Shutdown Mode once those conditions are cleared.
Out of Order Mode
Figure 15
The owner can activate and deactivate Out of Order Mode
through the Settings Menu from the Approach Page and the CyclePreset Page.
The display shows "Out of Order" and "We apologize for the inconvenience" to show the the machine is unavailable. The machine will accept coins, but the vend does not count toward a cycle. The control does not allow cycles to run in this mode.
24 Part No. F8669401ENR4
Page 25
While in Out of Order Mode, the Settings Menu, Language Selection Panel and Help Menu are accessible.
The service door, or top cover, must be opened to manually program the control. Opening the top cover 3 inches and closing it
trips a switch which allows access to various programming options.
NOTE: If the Break-In Alarm is enabled in programming,
it must be disabled before opening the top cover. For
more information on using the Break-In Alarm, refer to
the instructions included with the external device.
The top cover is located on the top of the machine.
1. Unlock the top cover.
2. Slide the top cover forward slightly to move the notches away
from the pegs on the front of the cabinet.
3. Lift the top cover up. Refer to Figure 16 .
After opening and closing the top cover, the operator has 4 minutes and 15 seconds to begin programming. If the correct passcode is not entered in that time, the control will not accept operator programming. Should this happen, open and close the top
cover again to trip the switch and allows access to the programming options.
1. Top Cover Lock
2. Top Cover
3. Top Cover Hinge
4. Peg
Stacked Washer-Extractor/Tumble Dryer
Open service door and disconnect bullet connector located between the "white/black" and "red/blue" wires for one second,
then reconnect.
The control comes programmed with 15 machine cycles. The
owner can modify machine cycles or set them to "Unavailable"
by manually editing them in the Settings Menu, or through PC
connection by downloading a modified machine cycle into the
control. Machine cycles can be deleted or made "Unavailable" so
that they are not visible from the Cycle Preset or Speed Cycle.
New machine cycles can be added and existing cycles can be
copied or edited.
Refer to page 27 for an overview of menus.
Machine Cycle Operation
The control runs a cycle step by step in a sequence. If the step is
programmed to “On”, it is executed and the next step follows until the cycle is complete. Any steps programmed to “Off” are
skipped.
At the start of a cycle, the control displays a Cycle Time Countdown. This is the total time of the cycle and and modifiers. The
Cycle Time Countdown begins when the cycle starts.
Approach Screen
Figure 18
After power-up, the control automatically enters the Approach
Screen (if enabled). If programmed, this menu includes options to
access the Cycle Preset . Selecting "I'm Ready to Wash" accesses
default cycles and default cycle modifiers, selecting "Rinse the
Machine" (if availible) accesses the Pre-Clean (If Available) cy-
cle and selecting "Speed Cycle" accesses the Speed Cycle. Access
to the Help Menu ( ) and Language Selection Panel () are
available on this and all other cycle selection sub-menus.
The Cycle Preset allows the user to select a preset wash cycle by
touching the icon in the preset ribbon. Machine cycles that are
programmed to "Unavailable" are not displayed in the Preset Ribbon.
The user can change the programmed water temperature setting
for any cycle by touching and on the Temperature Con-
Like the Cycle Preset , the Speed Cycle modifier allows the user
to select a preset wash cycle by touching the icon in the preset
ribbon. Speed Cycles are cycles programmed with a shorter total
wash time.
The user can change the programmed water temperature setting
for any cycle by touching and on the Temperature Con-
Pre-Clean allows the user to select a rinse-only cycle to remove
any residue from the wash basket before adding laundry.
33 Part No. F8669401ENR4
Page 34
Machine Cycle Definition and Operation
Help Menu
Figure 22
The Help Menu displays over the top of the current menu. If programmed, this menu includes staff contact phone number, machine operating instructions, soap dispenser icon key and common questions.
To access, touch in the menu header of any end-user screen.
Touch or the masked area to close the menu.
Language Selection Panel
Start a Cycle
1. From the Approach Screen, select I'm Ready to Wash, Rinse
the Machine or Speed Cycle (refer to Figure 24 ).
Figure 24
NOTE: Touch to make additional changes on a
previous menu.
2. Select a cycle from the cycle options menu Cycle Preset . Select the desired temperature, then touch NEXT (refer to Fig-ure 25 ).
Figure 23
The Language Selection Panel displays over the top of the current
menu. This menu allows the user to select a language that will
translate all displays, including displays within the System Menu.
34 languages are available. All languages are available from the
System Menu. Only languages programmed in the Settings Menu
are available when not in System Menu.
To access, touch in the menu header of any menu display.
3. If programmed, select desired options from the Additional
Options Menu. The vend price and cycle time changes accordingly. When finished adding options, touch PAY (refer to
Figure 26 ). Additional options are not available on PreClean.
34 Part No. F8669401ENR4
Page 35
Figure 26
Machine Cycle Definition and Operation
Close Door Menu
4. The Payment Menu shows the cycle selection summary and
vend price total (refer to Figure 27 ). Once the total vend
price is entered, the vend price total changes to show START.
Figure 27
NOTE: If the door is open, the Close Door Menu
shows until the door is closed.
5. Touch START to begin the cycle.
6. The control displays the Run Menu until the cycle is complete.
Figure 28
The control displays the Close Door Menu when the loading door
is open when starting a cycle or while in a hold step. Close the
door to start or resume the cycle.
The Run Menu displays the cycle name, status, temperature, cycle step list and remaining cycle time while the cycle is in process. Refer to Figure 29 .
1. Cycle Name
2. Back (returns to the Cycle Preset )
3. Cycle Temperature
4. Added Cycle Options
5. Cycle Step
6. Language Selection Panel
7. Help Menu
8. Status Ring
Figure 29
Touch to Rapid Advance.
Touch and hold the Status Ring to pause a cycle. The display
changes to the Cycle Pause Menu .
The display shows the Cycle Complete Menu when the cycle is
complete.
The Cycle Pause Menu displays when a running cycle is paused
in a hold step or by the user. If enabled, the user can pause a cycle by touching the middle of the Cycle Status Ring for five (5)
seconds during the first three (3) minutes of a running cycle before the first Fill Step is complete ( Rapid Advance Activation
must not be active). A cycle can also be paused via PC connection.
Touch "Resume" to resume the current cycle. The display returns
to the Run Menu .
Cycle Complete Menu
Lucky Cycle Mode
Figure 32
When the control rewards a Lucky Cycle, the current Approach
Page menu displays "Lucky Cycle" and/or the
winning user can select a cycle, add options and add vend (if the
cycle is not programmed to free) as usual.
The control triggers a Lucky Cycle and resets the counter once the
control runs the programmed number of cycles on a programmed
date and time. The control will not reward the winning cycle until
either 4.25 minutes have passed since the end of the last cycle or
the control displays the winning cycle on the initial vend attempt,
depending on programming.
icon. The
Figure 31
The Cycle Complete Menu displays when the machine reaches
the end of a cycle .
The Cycle Complete Menu shows "Cycle Complete" when a cycle completes. If enabled in programming, the display also shows
the time since the cycle completion.
The control returns to Approach Page when the user opens the
loading door.
The Lucky Cycle takes priority over Special Vends and Standard
Vend pricing. If the user selects a different cycle within the allotted time for a cycle change, the control runs the newly selected
cycle. If equipped with a serial payment system, it is up to the
payment system to honor or ignore the Lucky Cycle.
The System Menu allows the user to access RAPID ADVANCE
( Rapid Advance Activation), CANCEL CYCLE ( Cancel Cycle),
ERROR PRESENT ( Clear Active Error ), PARTIAL VEND
PRESENT ( Clear Partial Vend ), ADVANCED INFO ( Ad-vanced Info Menu), SETTINGS ( Settings Menu), AUDIT DATA
( Audit Data Menu), DIAGNOSTICS ( Diagnostics Menu),
SERVICE SCHEDULE ( Service Schedule Menu) and RESET
( Reset Menu).
To access the System Menu, press and hold for 3 seconds on the
center of the menu header from the display with the service door
open and, for coin models, the coin vault closed .
Passcode Menu
Figure 34
The owner can program the control to require users to enter a
passcode to access sections of the System Menu. The control displays the Passcode Menu when entering RAPID ADVANCE
( Rapid Advance Activation), SETTINGS (Settings Menu), DIAGNOSTICS (Diagnostics Menu) or RESET (Reset Menu) submenus from the System Menu.
1. Enter the four (4) digit passcode by touching the numbers on
the display.
2. Touch SUBMIT on the touchscreen to access the selected Sys-tem Menu sub-menu.
indicates there is more content than fits on the screen. Swipe up
or down to see all content.
Touch EXIT to return to the previous screen.
NOTE: When selecting RAPID ADVANCE, DIAGNOSTICS, RESET or SETTINGS, the Passcode Menu will appear first, if programmed to be passcode protected.
After modifications are complete, touch EXIT to access the Save
Changes Menu.
•Touch SAVE AND EXIT to save changes and exit the current
menu.
•Touch EXIT WITHOUT SAVING to discard changes and exit
the current menu.
•
Touch to return to the current menu and continue making
changes.
Rapid Advance Activation
Manual Programming
Figure 37
Cancel Cycle
Figure 36
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch Activate next to RAPID ADVANCE.
3. If the option is passcode protected in programming, enter the
passcode in the Passcode Menu. Activate changes to "Active"
to indicate the Rapid Advance option is active.
4. When finished activating Rapid Advance, touch EXIT to exit
the System Menu.
5. ADVANCE shows in the lower right corner of the RunMenu . Touch to advance to the next cycle step.
Figure 38
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch CANCEL next to CANCEL CYCLE to end the cycle
and hide the option.
3. When finished, touch EXIT to exit the System Menu.
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch Clear next to ERROR PRESENT to clear the error.
This option only shows if errors are present.
3. When finished clearing the error, touch EXIT to exit the Sys-tem Menu.
Clear Partial Vend
Change Vend Price
Figure 41
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch SETTINGS, then VEND SETTINGS and navigate to
Vend Prices.
3. Touch the vend price next to the desired cycle to change.
4. Touch "C" to clear the current vend price.
5. Enter the new vend price using the keypad. Touch SUBMIT.
6. When finished changing the cycle price, touch EXIT to exit
the System Menu.
7. Touch SAVE AND EXIT.
Figure 40
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch Clear next to PARTIAL VEND PRESENT to clear the
entered vend and hide the option.
NOTE: Any cleared vend will be added to the Audit
Data Menu.
3. When finished clearing the vend, touch EXIT to exit the System Menu.
The Settings Menu allows the owner to adjust the global settings
of the control. Refer to Table 2 , Table 3 , Table 4 and Table 5 for
setting options in each sub-menu.
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch SETTINGS from the display to enter the Settings
Menu.
3. When finished making changes, touch SETTINGS to return to
the System Menu or EXIT to exit the System Menu.
The Audit Menu allows the user to read audit data via the touch
display rather than connecting to a PC.
The display will show the following audit parameters:
Audit Data Menu
•Machine Totals
•Total number of machine cycles
•Total vend count
•Total number of Coins#1
•Total number of Coins#2
•Total number of start pulses
•Total number of rapid advance cycles
•Total number of run hours
•Resettable Counters
•Other Metrics
•Individual Cycle Counts
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch AUDIT DATA from the display to enter the Audit
Menu.
3. Swipe to view the information.
4. When finished viewing or running diagnostics, touch AUDIT
DATA to return to the System Menu or EXIT to exit the Sys-tem Menu.
The Diagnostics Menu includes MACHINE ID ( Machine ID
Menu), ALARMS ( Alarms Menu), INPUTS/OUTPUTS ( Inputs/
Outputs Menu), FACTORY TEST ( Factory Test Menu) and IN-
DIVIDUAL TESTS ( Individual Tests Menu).
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch DIAGNOSTICS from the display to enter the Diagnostics Menu.
3. When finished viewing or running diagnostics, touch DIAGNOSTICS to return to the System Menu or EXIT to exit the
System Menu.
Diagnostics Menu
Machine ID Menu
The Machine ID Menu displays the following information.
•Model
•Serial Number
•Install Date
•Machine Type
•Control Serial Number
•Network Node
•Water Level Parameters
•Front-end Control Software Version
•Display Software Version
•Auxiliary Board Software Version
•I/O Board Software Version
•Drive Board Software Version
•Drive Type
•Drive Parameters
1. To access, touch MACHINE ID from the Diagnostics Menu.
2. Swipe to scroll through the Machine ID Menu.
3. When finished viewing machine information, touch MACHINE ID to return to the Diagnostics Menu or EXIT to exit
the System Menu.
The Alarms Menu allows the owner to view total alarm occurrences, access the Individual Alarm Counts sub-menu, and view
the alarm history queue which includes the cycle, step, error type,
time and date details for the last 25 alarms.
1. To access, touch ALARMS from the Diagnostics Menu.
2. Swipe to scroll through the Alarms Menu.
3. When finished viewing or running diagnostics, touch
ALARMS to return to the Diagnostics Menu or EXIT to exit
the System Menu.
Inputs/Outputs Menu
Figure 47
The Inputs/Outputs Menu gives a user the ability to manipulate
machine outputs for component testing and monitor the current
state of all control inputs.
Selected outputs appear in a white field box. Actived inputs and
outputs appear in a dark blue filled box.
1. To access, touch INPUTS/OUTPUTS from the DiagnosticsMenu.
2. Touch desired outputs to include in the test.
NOTE: Touch CLEAR ALL to deselect all outputs.
3. Touch RUN to begin the outputs test. The test results show in
the footer of the display.
4. Touch CANCEL to end the test.
5. When finished viewing or running diagnostics, touch INPUTS/OUTPUTS to return to the System Menu or EXIT to
exit the System Menu.
If enabled in programming, the Factory Test Menu allows the
user to run a diagnostic test cycle.
At the start of the factory test cycle, the control enters Factory
Test Mode. The command message at the bottom of the Factory
Test Menu display will show the remaining step time or prompt
the user for input throughout the test cycle. Refer to Table 6 for
test sequence.
1. To access, touch FACTORY TEST from the DiagnosticsMenu.
2. Touch START to begin the factory test cycle.
3. Touch EXIT to terminate the factory test cycle.
4. Touch and to navigate between factory test steps.
5. The display returns to System Menu once the last test step is
complete.
Figure 48
Factory Tests
Test NameDisplayDescription
Machine TypeWasher ExtractorWasher-extractor.
Control Software VersionXXX.XX.XXXXXX is the control software version num-
ber.
Display Software VersionXXX.XX.XXXXXX is the display cargo version number.
I/O Board Software VersionXXXXXX is the control software version num-
ber.
Auxiliary Board Software VersionAuxiliary Board Software Version: XXXXXX is the auxiliary board software ver-
sion number.
Control Level1Speed Queen Quantum Touch
CapacityCXXXXXX is the capacity in pounds.
Drain Configuration"Gravity Drain" or "Pump Drain"Displays which drain configuration is
present.
Door Switch Test"Open" or " Closed"Displays the state of the door switch.
Door Lock Test"Locked" or " Unlocked"The door will lock.
Touch Screen TestTouch START to beginThe display instructs the operator to touch
various display locations.
Display TestThis test will display a sequence of pat-
terns.
Touch display to advance through display
test patterns.
Frame Balance Switch Test"Open" or " Closed"Displays the state of the frame balance
switch.
Service Door Switch Test"Open" or " Closed"Displays the state of the frame balance
The Individual Tests Menu allows the user to preform individual
manual diagnostic tests on machine components. Refer to Table7 .
1. To access, touch INDIVIDUAL TESTS from the DiagnosticsMenu.
2. Swipe to scroll through the list of individual tests.
3. Touch the desired individual test.
4. Touch START to begin each individual test.
NOTE: The time remaining in the test step displays
while the step is in process. The control indicates
the test results when the test step is complete.
5. Touch STOP to terminate the individual test.
6. Touch another test step name from the list to navigates between test steps.
Figure 49
7. When finished running the individual tests, touch INDIVIDUAL TESTS to return to the System Menu or EXIT to exit the
System Menu.
Individual Diagnostic Tests
Test NameDisplayDescription
Show Fill Time TestXXXXXsXXXXX is the average Wash Fill time in
seconds. “s” is seconds. The average fill
time is calculated by taking the average of
the last ten (10) fill times from start of the
fill until the desired water level is reached.
Show Drain Time TestXXXXXsXXXXX is the average drain time in sec-
onds. “s” is seconds. The average drain
time is calculated by taking the average of
the last ten (10) drain times from start of
the drain until the empty water level is
reached.
12.5VDC Voltage TestXX.XXVXX.XX is the value of the 12.5VDC supply. “V” is volts.
24VDC Voltage TestXX.XXVXX.XX is the value of the 24VDC supply.
“V” is volts.
Purge Test"Ready" or "Running"The door locks and all water valves and
supply outputs turn on. The drain valves
open or the pump engages. If STOP is
touched, the test ends and the door unlocks
after there is no water in the system.
Leak Detection Test"Filling", "Checking", then "Pass", "Drain
Leak" , " Valve Leak"
The door locks. The drain valve closes or
the pump remains disengaged.
The Cold Water Valve Compartment 1
Valve and Compartment 2 valve turn on.
The Cold Water Valve turns off once the
fill reaches low water level. After a 10
second delay, the control records the current water level and continues to monitor
the water level for two minutes. The display will show "Pass", " Drain Leak" or
"Valve Leak".
The drain valve opens or the pump engages and the door unlocks.
DC Bus Voltage TestXXXXXX is the current DC Bus Voltage. The
door locks at the start of the test and unlocks an the end of the test.
AC Mains Voltage TestXXXXXX is the current AC Mains Voltage.
Table 7
Machine Errors
Auxilary Communication Error (Fatal)
Figure 50
The control displays and logs errors as they occur. When the control senses the error condition, the audit counter for that error increases by one (1). The control saves the time and date of the last
25 errors which have occurred.
Clear errors manually (if enabled in programming) by touching
CLEAR ERROR (when shown), send the clear fatal error command using a PC or cycle power to the machine.
Certain errors trigger a 15 second Machine Error Tone. Touch the
display to silence the tone.
This error occurs if a loss of communication occurs between the
auxiliary output board and the input/output board.
The control attempts to clear the error a three (3) times. The control attempts to unlock the door, then sets the error and displays
"Auxiliary Comm Error".
Break-In Alarm Error
If enabled in programming, the user has (30) seconds to enter the
bypass passcode after opening the Service Door and/or Coin
Vault. If thirty (30) seconds expire or an incorrect passcode is entered, the control triggers the a Break-In Alarm.
The control signals a network alarm, cause a machine alarm or
shut down the machine. The date and time of the break-in is recorded.
The owner can program an alarm to sound (if the passcode is not
correctly entered) upon Coin Vault Opening, Service Door Opening or both.The error is non-fatal will clear by itself after 15 seconds.
The owner can also program the machine to shut down (if the
passcode is not correctly entered) upon Coin Vault Opening,
Service Door Opening or both. The error is fatal and the control
will shut down the machine at the end of a cycle, if one is in
process.
The hour, date and error code of the event are saved in audit. The
error display takes priority over any other error that is already set.
To avoid the alarm during coin collections, the alarm must be
turned off or temporarily disabled
Board ID Error (Fatal)
This error occurs when an incorrect board is connected for the
machine type and configuration.
The control checks that the connected drive or output board is the
correct board. The control also checks that the correct drive and
auxiliary output board is connected. The control sets the Board
ID Error if the wrong drive motor or auxiliary board is connected
for the machine configuration. The display shows "Output Board
ID Error", "Drive Board ID Error " or "Auxiliary Board ID Error", according to the error.
Broken Belt Error (Fatal)
This error occurs if the control detects that the drive belt has fallen off or broken. This error is a fatal error and the control turns
off all outputs. The display shows "Broken Belt Error".
Brownout/Voltage Configuration Error
This error occurs if the control senses input voltage that does not
match the machine configuration. The display shows "Voltage
Configuration Error". To clear the error, correct the the input voltage or the voltage configuration parameter (refer to SettingsMenu), then cycle power to the machine power.
Coin Drop Error
If enabled in programming, a Coin Drop Error occurs if a coin input pulse is too short, if the input is too long or if the input is too
close to the previous input. The control displays "Coin Error" and
turn on the Machine Error Tone for five (5) seconds, after which
the error terminates. The coin error #1 or #2 audit counters will
be incremented. Any valid coins are accepted normally and will
terminate the error condition.
If the coin error penalty parameter is enabled and the coin error is
enabled in programming, when a coin error occurs all vend progress is lost and the control returns to the Approach Page.
Door Lock Error (Fatal)
This error occurs if the door unlocks durring a cycle. The control
terminates the cycle, turns off all outputs, sounds the Machine Error Tone and records the error in Audit Data Menu.
Door Lock Error (Non-Fatal)
This error occurs if the door fails to lock after an attempt. The
control displays "Door Lock Error". The output board attempts to
lock the door for an additional one (1) minute. The control continues to display "Door Lock Error" for an additional 10 seconds
after ceasing attempts to lock the door.
Door Open Error (Fatal)
This error occurs if the control senses the door open during a running cycle. The control terminates the cycle and displays "".
Door Unlock Error
This error occurs when the door fails to unlock. The error sets on
the first failed attempt to unlock the door. The control displays .
The output board attempts to unlock the door two (2) more times.
If the door still fails to unlock, the control prompts the user to restart the cycle. If the cycle is restarted, the error clears and the attempts will be restarted.
Drain Error (Fatal)
This error occurs when the machine failed to drain properly.
If enabled in programming, the Drain Error is set when the water
height is not below the empty level after attempting to drain for
the programmed time. The control turns off all outputs and displays .
If disabled, the control continues draining the machine with the
total remaining cycle time paused and no error display.
In the event of a fatal error, the drive will power down, allowing
the door to unlock.
Drive Communication Error (Fatal)
This error occurs when a loss of communication between the
drive board and I/O board is detected. The control unlocks the
door and displays "Drive Comm Error". If the error is set while
the basket is rotating at a dangerous speed, the control will coast
down the basket to a stop before unlocking the door.
This error occurs if the control receives error code from the Drive
Board. The control turns off all outputs, sounds the Machine Error Tone for 15 seconds, and displays "Drive Error (XXX)"
where "XXX" is the specific error code (refer to Table 8 and Ta-ble 9 ). When a Drive Error occurs, the specific error is counted
in Audit Data Menu. Fatal Drive Errors are added to the last 25
errors queue. The non-fatal errors are not.
If enabled in programming, this error occurs if the machine fails
to fill to the desired water level within the programmed time after
starting the fill. In addition to the error being programmable, the
wait time before setting the error can be programmed.
When the error is set, the machine drains for 90 seconds, unlocks
the door, and turns off all outputs. The display shows " Fill Error".
If the error is disabled, the machine continues filling with the total remaining cycle time paused.
Frame Balance Switch Error (Fatal)
This error occurs if the frame balance switch become unsatisfied
while the control is running a cycle. The control stops the cycle,
turns off all outputs and displays "Frame Balance Switch Error".
Heater Error (Heat Models)
If the error is enabled in programming, this error occurs if the desired water temperature is not reached. If the heater is enabled in
programming and the water temperature has not reached the desired temperature within the programmed time, the control sets
the error. The control shuts off heater output and the cycle will
continue. At the end of the cycle, the control displays "Heater Error".
If the error is disabled, the control does not display "Heater Error" at the end of the cycle or log the error, but turns off the heater output and does not attempt to heat for the remainder of the cycle.
125Flash Update Required
126Non Recoverable Error
127DSI Flash Update Required
Table 9
Drive/Output Board Not Ready Error (Fatal)
This error occurs when the Drive Board or Output Board is not
set up. This error indicates the control never received a status
from the Output Board indicating the Output Board is ready.
When the error is set, the control displays "Board Not Ready Error".
Drive/Output Board Shorted Error (Fatal)
This error occurs if the Output Board or drive enable relay fails to
change state. If the control is able to communicate to the Output
Board with the Drive/Output Board relay enable output programmed to 'disabled', this indicates that the Drive or Output Board is
powered when it should not be. If this is detected, the control terminates the cycle, sets the error and displays "Board Shorted Error".
This error occurs if there is a problem with communication between the control and an IR device. The control displays "IR
Comm Error (XXX)" where "XXX" indicates the error code value. Refer to Table 10 .
Error CodeDescription
01Error detected when sending
data
02Time-Out Error
03Invalid Command Code
05Invalid or Out of Range Data
09CRC-16 Error
0AFraming Error
0CTime-Out Exceeding While
Getting Packet
0EEncryption Error
0FIR Disabled in Control Pro-
gramming
Machine ID Chip Error
This error occurs if the control detects either a communication error with the machine ID chip or a control configuration error. The
control displays "Machine ID Chip Error (XXX)". "XXX" indicates an error code value. Refer to Table 11 .
Error CodeDescriptionType
05Read ErrorNotification
06Write ErrorNotification
31Product byte 1 mis-
match
32Product byte 2 mis-
match
33Product byte 3 mis-
match
39CRC error with un-
configured control
FFNo ID chip con-
nected and no configuration in control
Power Up
Power Up
Power Up
Power Up
Power Up
Table 10
Leak Detection (Drain) Error
This error occurs if the water level lowers more than an acceptable amount. The error sets when a Water Leak Diagnostic Test is
run during a cycle and the water level lowers more than an acceptable amount during a drain cycle step. When the cycle is
complete, the display shows "Leak Detection (Drain) Error" .
Leak Detection (Fill) Error
This error occurs if the water level rises more than an acceptable
amount. The error sets when a Water Leak Diagnostic Test is run
during a cycle and the water level rises more than an acceptable
amount during a fill cycle step. When the cycle is complete, the
display shows " Leak Detection (Fill) Error".
Factory error detecting incorrect low level pressure sensor switch
status. This error will only trigger during a factory test cycle. The
error sets after the door lock step, before fill steps and when the
Low Level Pressure switch has been satisfied OR when the High
Water Level is verified and the control senses that the Low Level
Pressure Switch is unsatisfied. The control displays "Low Level
Pressure Switch Error".
Table 11
Notification errors occur when communication between the control and ID chip has failed. When the error is set, the hour, date
and error code of the event are saved in Audit Information.
Power Up errors occur when the control is not configured and
cannot get configuration data from the Machine ID chip. The error clears once the control is successfully configured.
Max Temperature Exceeded Error (Heat Models)
(Fatal)
This error occurs if the maximum water temperature was exceeded. If the water temperature exceeds the maximum allowed temperature of 194°F [95°C] for 10 seconds, the control displays
"Max Temperature Exceeded Error".
This error occurs if communication fail between the control and
the ALS Wi-Fi board. When the error sets, the control displays
"Network Error". The error code is not shown, but it is recorded
in audit data. Refer to Table 12 .
Error CodeDescription
02Time-Out Error
03Invalid Command Code
05Invalid or Out of Range Data
06Invalid Data Code
09CRC-16 Error
19No Communication
Table 12
No Water Flow Error (Fatal)
If enabled in programming, this error occurs if the machine fails
to fill to the minimum water level on time. If the control does not
reach a water level of four (4) inches within the first programmed
time of starting the fill , the control displays "No Water Flow Error".
This error may mean the hose to the pressure sensor has a leak or
no water is flowing into the machine.
Open Thermistor Error (Heat Models)
If enabled in programming, this error occurs if the control senses
an unrealisticly low temperature. The error sets if the control detects a temperature less than or equal to 32°F [0°C] while trying
to regulate the fill temperature by cycling water valves or heating. The display shows "Open Thermistor Error" at the end of the
cycle.
If this error occurs while the control is regulating the fill temperature by cycling valves, the control will revert to non-regulated fill
temperature. If this error occurs while the machine is heating, the
control will turn off the heater output and not attempt to heat. The
cycle will complete normally.
Output Board Errors
This error occurs if the control receives error code from the Output Board. The control turns off all outputs, sounds the Machine
Error Tone for 15 seconds, and displays "Output Board Error
(XXX)" where "XXX" is the specific error code (refer to Table13 ). When an Output Error occurs, the specific error is counted
in Audit Data Menu.
Output Board Errors
"XX"Description
1Setup Error
2Voltage Select
3Under Voltage AC-Main Input
4Over Voltage AC-Main Input
5Power Fail Dangerous
6Power Fail No Danger
7Under Voltage DC Bus Error
Table 13
Overflow Error (Fatal)
This error occurs if the machine fills beyond the overflow limit.
If the error continues after five (5) minutes with the door locked
or after one (1) minute with the door open or unable to lock, the
error will be set. The control displays "Overflow Error" and will
continuously sound the Machine Error Tone at the highest volume one second on, one second off. The machine continues to
pump or the gravity drain remains open.
Payment System Communications Error
These errors may occur during communication with the Serial
Payment System. The display shows " No Payment System initialization performed", "Loss of communication" or "No initialization and no communication ", according to the error. Once communications are restored, the control returns to the previous state.
The hour, date and error code of the event are saved.
If the machine is in life test, the error is fatal.
This error occurs if the control fails to detect a valid water level.
The error sets if the control does not detect a valid water level for
30 seconds or if the Max (Overflow) Fill Level in the control is
set to zero (0) while running a cycle or a factory test. The control
displays "Pressure Sensor Error", Machine Error Mode the machine drains for 30 seconds, unlocks the door, then turns off all
outputs.
97 Part No. F8669401ENR4
Page 98
Diagnostics Menu
SCI Communication Error (Fatal)
This error occurs if communication fails between the control and
the drive or output board. SCI Communications Errors can also
be caused by drive or output board detecting a System IntegrityError. The control displays "SCI Comm Error".
Shorted Thermistor Sensor Error (Heat Models)
If enabled in programming, this error occurs if the control senses
an unrealisticly high temperature. The error sets if the control detects a temperature greater than 212°F [100°C] while trying to
regulate the fill temperature by cycling water valves or heating.
The display shows "Shorted Thermistor Error" at the end of the
cycle.
If this error occurs while the control is regulating the fill temperature by cycling valves, the control will revert to non-regulated fill
temperature. If this error occurs while the machine is heating, the
control will turn off the heater output and not attempt to heat. The
cycle will complete normally.
If the machine is in life test, the error is fatal.
Slow Drain Detection Error
If enabled in programming, this error occurs when the control detects poor drain conditions. Poor drain conditions will cause a
longer than normal time for the water level to drop. There may be
several causes:
•a drain valve/pump malfunction
•a foreign object jammed in the drain valve/pump
•a poor drain connection between the machine drain and the
building sewer system.
•An over-suds condition may also affect the drain and lead to a
slow drain condition.
Suds Lock Error
If enabled in programming, this error occurs if the control detects
suds in the machine. The control checks for suds when in a spin
cycle step. If the control detects suds in the machine based on the
conditions noted in the Suds Removal Routine after preforming
the maximum number of programmed Suds Removal Routines,
the error is set.
After setting the error, the control limits the basket spin to a distribution speed for the rest of the cycle. When the cycle is complete, the control displays "Suds Lock Error".
System Integrity Error
This error occurs if a SCI Communication Error (Fatal) happens
on the drive or output board. When the error sets, drive or output
board stops communication with the control. The output board
displays the error by flashing LEDs on and off. The machine
must be powered down to clear the error.
Error DescriptionNumber of LED Flashes
CPU Error1
SFR Error2
ROM Error3
RAM Error4
Stack Error5
RAM Buffer and Empty Error6
Software Watchdog Error7
Slow Monitoring Error8
During a drain cycle step, the control tracks the time required for
the water to drop from the Global Water Level value (1) to below
the empty level. If the control senses a drain time greater than the
amount specified, the error sets and the display shows "Slow
Drain Error" .
The default slow drain time is 105 seconds for a pump and 18
seconds for a gravity drain. This value can be adjusted by programming the Slow Drain Adjust Value, extending the slow drain
time for less than ideal drain plumbing situations.
Slow to Heat Error (Heat Models)
If enabled, this error occurs if the water temperature has not risen
for a programmed period of time. The time it takes for this error
to set from the start of heating is defined in programming. If the
time is programmed to zero (0) then the error is disabled. The
control displays "Slow To Heat Error" if the water temperature
does not rise by from the start of heating within the programmed
time.
If the machine is in life test, the error is fatal.
If enabled in programming, this error occurs if the water temperature is too high to safely drain the machine. The error sets when
the drive or output board indicates the water temperature is too
hot to safely drain while the machine is in a drain or extract step.
The display shows "Too Hot To Drain" when the cycle has complete.
This error could indicate a problem with the heater or that the
programmed agitation time is too short to effectively cool down
the water before trying to spin and drain.
Unbalance Limit Error
This error occurs if the extract speed is not reached because the
control detects an unbalanced load. The error sets when the maximum number of balance tries is reached and the balance result
does not allow for extract at the programmed speed. If enabled in
programming, the display shows "Unbalance Limit Error" when
the cycle is complete.
98 Part No. F8669401ENR4
Page 99
Service Schedule Menu
CHM2113R_SVG
Figure 51
The Service Schedule Menu allows the user to view instructions
for daily, monthly, and yearly machine maintenance.
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch SERVICE SCHEDULE from the display to enter the
Service Schedule Menu.
3. Touch Daily, Monthly or Yearly to view maintenance instructions.
4. Swipe to scroll through the service instructions.
5. When finished viewing instructions, touch SERVICE
SCHEDULE to return to the System Menu or EXIT to exit the
System Menu.
If enabled (refer to System Menu), the Reset Menu allows the
user to reset the control's global and cycle programming data to
the factory default setting.
1. To access, touch and hold the center of the menu header on
the display with the service door open and, for coin models,
the coin vault closed. The control enters the System Menu.
2. Touch RESET from the display to enter the Reset Menu.
3. Swipe to scroll through the list of reset options.
4. Touch RESET next to the item to be reset. The display shows
the Reset Confirmation Menu. Refer to Figure 53 .
Reset Menu
Figure 53
5. Touch RESET to reset the list item to the factory default setting or touch CANCEL to return to the Reset Menu.
6. When finished making changes, touch EXIT to return to the
System Menu.