Alienware AW310H User Manual

Alienware 310H Stereo Gaming
Headset

User Guide

Headset Model: AW310H
Regulatory Model: HS2001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make
better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

Copyright © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other

trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of
their respective owners.

2019 – 07
Rev. A00

Contents

What‘s in the box................................5

Features .......................................6

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Audio cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Setting up your headset ..........................7

Connecting the headset to your computer using the audio

cable and Y-cable . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting the headset to your mobile device. . . . . . . . 7

Configuring the headset . . . . . . . . . . . . . . . . . . . . 8

Using the headset ...............................9

Adjusting the headset . . . . . . . . . . . . . . . . . . . . . . 9

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . .10

Muting/unmuting the microphone . . . . . . . . . . . . . .10

Replacing the ear pads . . . . . . . . . . . . . . . . . . . . . 11

Specifications ..................................12

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Physical characteristics . . . . . . . . . . . . . . . . . . . . .12

Environmental . . . . . . . . . . . . . . . . . . . . . . . . . .12

Troubleshooting................................13

Warranty information ...........................15

Limited warranty and return policies . . . . . . . . . . . . .15

For U.S. customers:. . . . . . . . . . . . . . . . . . . . . . . .15

For European, Middle Eastern and African customers: . . .15

For non-U.S. customers: . . . . . . . . . . . . . . . . . . . . .15

What‘s in the box

1

2

3

1 Alienware 310H Stereo

Gaming Headset

3 Y-cable with audio and

microphone connectors
(0.15 m)

NOTE: The documents shipped with your headset may vary depending
on the region.

4

2 Audio cable

(with microphone mute and
volume control)

4 Documents

What‘s in the box │ 5

Features

Headset

1

2

3

1 Ear pads 2 3.5 mm audio port
3 Retractable boom

microphone

Audio cable

1

2

1 Microphone mute switch 2 Volume control wheel

6 │ Features

Setting up your headset

Connecting the headset to your computer using the audio cable and Y-cable

To connect the headset to your computer using the audio cable, you have to
attach it with a Y-cable. The Y-cable has two 3.5 mm plugs.

1. Connect one end of the audio cable to the 3.5 mm audio port on your
headset, and connect the other end to the female jack on the Y-cable.

2. Connect the other end of the Y-cable (marked in green) to the
headphone port on your computer.

3. Connect the other end of the Y-cable (marked in red) to the microphone
port on your computer.

Headset

Desktop

Laptop

Connecting the headset to your mobile device

Connect one end of the audio cable to the 3.5 mm audio port on your headset,
and connect the other end to the headset port on your mobile device.

Mobile device

Headset

NOTE: USB-C to 3.5 mm converter is not included.

Setting up your headset │ 7

Configuring the headset

Connect the headset to your computer using the audio cable and the Y-cable.
Once the headset is detected, it is ready to use.

8 │ Setting up your headset

Using the headset

Adjusting the headset

Adjust the ear pads to find an optimal fit for your head. When using the
retractable microphone, position it approximately two centimeters away from
your mouth.

The earcups can be rotated to wear the headset around the neck comfortably,
or for easier storage.

Using the headset │ 9

Adjusting the volume

Use the volume control wheel on the audio cable to adjust the speaker volume.
Scroll the volume control wheel up to increase the volume, or down to decrease

the volume.

Muting/unmuting the microphone

Slide the microphone mute switch on the audio cable down to mute the
microphone. To unmute the microphone, slide the microphone mute switch up.

10 │ Using the headset

Replacing the ear pads

The ear pads can be removed and replaced, if necessary.

To remove the ear pads, hold the ear pads firmly and rotate counter-clockwise,
and then pull the ear pads away from the headset.

To replace the ear pads, fit them around the edges of the earcup firmly and
rotate them into position.

Using the headset │ 11

Specifications

General

Model number AW310H

Physical characteristics

Weight (headset only) 345 (+/- 5) g
Dimensions (headset

only)
Washable item None (general cleaning with damp cloth)

Environmental

Operating temperature 5°C to 40°C (41°F to 104°F)
Storage temperature -5°C to 45°C (23°F to 113°F)
Operating humidity 5% to 90% relative humidity

217.50 mm x 202 mm x 104 mm

12 │ Specifications

Troubleshooting

Problems Possible solutions

Headset has no sound • Ensure that the headset is connected to

the computer using an audio cable with
the Y-cable, or the smartphone or tablet
using an audio cable.

• Try using the headset on another
computer, smartphone, or tablet.

• Ensure that the audio player is playing
music, and that the computer volume
and media player volume are on and not
muted.

- Click the speaker icon on the system

tray in your computer.

- Adjust the volume level on the volume

bar.

• Sound is not configured to use this
connection on the computer as the Audio
Output/Input.

The person on the other end
cannot hear me

Abnormal sound is coming out
of the headset

• Ensure that the microphone is positioned
close to the mouth.

• Ensure that the microphone is not muted.

• If using the Y-cable, ensure that it is
connected to the correct ports.

• If using the native audio cable, ensure
that it is connected to the correct port.

• Ensure that the 3.5 mm jack is fully
inserted into the headset port.

• Adjust the volume level up and down, and
check if the abnormal sound changes.

• Ensure that the 3.5 mm jack is fully
inserted into the headset port.

• Ensure that the audio cable is fully
inserted into the audio port of the mobile
device (if connected through the audio
cable).

Troubleshooting │ 13

Problems Possible solutions

Unbalanced sound in the
headset

Microphone picks up too much
background noise

Microphone mute is not
working when connected with
audio cable

Check the computer Volume Balance is set
correctly.

- Right-click the speaker icon on the system
tray in your computer.

- Select Sounds and select Playback tab.

- Double-click on speakers, and select the
Levels tab.

- Click Balance. Ensure that the 1 and 2
values are the same.

• Ensure that the microphone is positioned

close to the mouth.

• Remove any direct air flow (such as fan or

air conditioner) to the microphone.

Ensure that the microphone mute switch on
the audio cable is set to MUTE OFF.

Microphone works
intermittently or cannot be
heard by the other party

14 │ Troubleshooting

• Increase the microphone volume.

• Set the microphone noise reduction level

in chat application to a lower level.

Warranty information

Limited warranty and return policies

The Alienware 310H Stereo Gaming Headset carries a 2-year limited hardware
warranty. If purchased together with a Dell computer, it will follow the system
warranty.

For U.S. customers:

This purchase and your use of this product are subject to Dell’s end user
agreement, which you can find at www.dell.com/terms. This document
contains a binding arbitration clause.

For European, Middle Eastern and African customers:

Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have
entered into (which will apply between you and the retailer) and Dell’s end user
contract terms.

Dell may also provide an additional hardware warranty – full details of the Dell
end user contract and warranty terms can be found by going to www.dell.com,
select your country from the list at the bottom of the “home” page, and then
click the “terms and conditions” link for the end user terms or the “support” link
for the warranty terms.

For non-U.S. customers:

Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have
entered into (which will apply between you and the retailer) and Dell’s warranty
terms. Dell may also provide an additional hardware warranty – full details of
Dell’s warranty terms can be found by going to: www.dell.com/terms, select
your country from the list at the bottom of the “home” page, and then click the
“terms and conditions” link or the “support” link for the warranty terms.

Warranty information │ 15