Alienware AW2720HF User Manual
Alienware AW2720HF Monitor
User’s Guide
Model: AW2720HF
Regulatory model: AW2720HFb
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are
trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners
2019 - 10
Rev. A01
Contents
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Back view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Rear and bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Power management modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Plug and Play capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . . 21
USB upstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
USB downstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
USB ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
LCD monitor quality and pixel policy. . . . . . . . . . . . . . . . . . . 23
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . .24
Attaching the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Connecting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
|3
Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . 29
VESA wall mounting (optional). . . . . . . . . . . . . . . . . . . . . . . . 31
Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 32
Power on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Using the joystick control. . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Using the rear-panel controls . . . . . . . . . . . . . . . . . . . . . . . . .33
Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . .34
Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . 47
Using the tilt, swivel, and vertical extension . . . . . . . . . . . . 48
Tilt and swivel extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Rotating the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Rotate clockwise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Rotate counterclockwise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Adjusting the rotation display settings of your system . . . .51
Using AlienFX application. . . . . . . . . . . . . . . . . . . . . . . 52
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Installing AWCC through Windows update . . . . . . . . . . . . 52
Installing AWCC from the Dell Support website . . . . . . . . 52
Navigating the AlienFX window . . . . . . . . . . . . . . . . . . . . . . 53
Creating a theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Setting lighting effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Common problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Universal Serial Bus (USB) specific problems . . . . . . . . . . . 64
4|
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
FCC notices (U.S. only) and other regulatory
information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
|5
About your monitor
Package contents
Your monitor ships with the components shown below. If any component is
missing, contact Dell technical support. For more information see Contact Dell.
NOTE: Some components may be optional and may not ship with your
monitor. Some features or media may not be available in certain countries.
Component image Component description
Monitor
Stand riser
6 | About your monitor
Stand base
I/O cover
Power cable (varies by
country)
DisplayPort cable
(DisplayPort to
DisplayPort)
HDMI cable
USB 3.0 upstream cable
(enables the USB ports on
the monitor)
•Quick Setup Guide
• Safety, Environmental,
and Regulatory
Inf
ormation
• Alienware Welcome
Letter
About your monitor | 7
Product features
The Alienware AW2720HF monitor has an active matrix, Thin-Film Transistor
(TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features
include:
• 68.5 cm (27 inch) viewable area (measured diagonally). Resolution: Up to
1920 x 1080 through DisplayPort and HDMI, with full-screen support or
lower resolutions, supporting an extremely high refresh rate of 240 Hz.
• AMD FreeSync monitor, with a extremely high refresh rate of 240 Hz and a
rapid response time of 1 ms gray to gray in Extreme mode*.
• Color gamut of sRGB 99%.
• Tilt, swivel, pivot, and height adjustment capabilities.
• Removable stand and Video Electronics Standards Association (VESA™)
100 mm mounting holes for flexible mounting solutions.
• Digital connectivity via 1 DisplayPort and 2 HDMI ports.
• Equipped with 1 USB upstream port and 4 USB downstream ports.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of setup and screen
optimization.
• AW2720HF offers a couple of preset modes including FPS (First-Person
Shooter), MOBA/RTS (Real-Time Strategy), RPG (Role-Playing Game),
SPORTS (Racing) and three customizable game modes for user's own
preference. In addition, key enhanced gaming features such as Timer,
Frame Rate, and Display Alignment are provided to help improve gamer's
performance and provide best-in game advantage.
• 0.3 W standby power when in sleep mode.
• Optimize eye comfort with a flicker-free screen.
WARNING: The possible long-term effects of blue light emission from
the monitor may cause damage to the eyes, including eye fatigue, digital
eye strain, and so on. ComfortView feature is designed to reduce the
amount of blue light emitted from the monitor to optimize eye comfort.
* The 1 ms gray-to-gray mode is achievable in the Extreme mode to reduce
visible motion blur and increased image responsiveness. However, this may
introduce some slight and noticeable visual artifacts into the image. As every
system setup and every gamer's needs are different, Alienware recommends that
users experiment with the different modes to find the setting that is right for
them.
8 | About your monitor
Identifying parts and controls
Front view
Label Description Use
1 Cable-management slot
(on
the front side of the
stand)
2 Power On/Off button
(
with LED indicator)
To organize the cables neatly.
To turn the monitor on or off.
About your monitor | 9
Back view
Back view without monitor stand
Back view with monitor stand
Label Description Use
1 Joystick Use it to control the OSD menu.
2 Function buttons For more information, see Operating
the monitor.
3 Barcode, serial number, and
Ser
vice Tag label
4 Cable-management clip To organize the cables neatly.
5 Stand release button Releases stand from the monitor.
6 VESA mounting holes (100 mm
x
100 mm - behind VESA
Cover)
10 | About your monitor
Refer to this label if you need to
contact Dell for technical support.
Wall mount monitor using VESAcompatible wall mount kit (100 mm x
100 mm).
7 Regulatory label Lists the regulatory approvals.
8 Lighting dock connector When the stand riser is attached to the
m
onitor, the dock supplies power to
the light on the stand.
9 Cable-management slot (at the
back of
10 I/O cover Protects the I/O ports.
Rear and bottom view
the stand)
Rear and bottom view without monitor stand
To organize cables by routing them
through this slot.
Label Description Use
1 Power connector Connect the power cable (shipped with your
moni
tor).
2 USB upstream port Connect the USB cable (s
monitor) to this port and your computer to
enable the USB ports on your monitor.
3, 6 USB downstream
ports
(3)
4 USB downstream port
th Power Charging
wi
Connect your USB device.*
NOTE: To
the USB cable (shipped with your monitor) to
the USB-upstream port on the monitor and to
your computer.
Connect to charge your USB device.
use these ports, you must connect
About your monitor | 11
hipped with your
5 Headphone port Connect headphone or speakers.
7 HDMI port (HDMI 1) Connect your computer with the HDMI cable
(shipped with your monitor).
8 HDMI port (HDMI 2) Connect your computer with the HDMI cable
(shipped with your monitor).
9 DisplayPort Connect your computer with DisplayPort-
DisplayPort cable (shipped with your
monitor).
10 Line-out port Connect your speakers.
NOTE: This port does not support
headphones.
* To avoid signal interference, when a wireless USB device has been connected
to a USB downstream port, it is not recommended to connect any other USB
devices to the adjacent port.
Monitor specifications
Model AW2720HF
Screen type Active matrix - TFT LCD
Panel technology Fast IPS
Aspect ratio 16:9
Viewable image
Diagonal
Width (active area)
Height (active area)
Total area
Pixel pitch 0.3108 mm x 0.3108 mm
Pixel per inch (PPI) 82
Viewing angle
Vertical
Horizontal
Luminance output 350 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
685.0 mm (27 in.)
596.7 mm (23.49 in.)
335.7 mm (13.22 in.)
200302.8 mm2 (310.47 in2)
178° (typical)
178° (typical)
12 | About your monitor
Faceplate coating Anti-glare treatment of the front polarizer (Haze
25%, 3H)
Backlight WLED
Response time • 1 ms gray to gray in Extreme Mode *
• 2 ms gray to gray in Super Fast Mode
• 4 ms gray to gray in Fast Mode
* The 1 ms gray-to-gray mode is achievable in the
Extreme mode to reduce visible motion blur and
increased image responsiveness. However this may
introduce some slight and noticeable visual artifacts
into the image. As every system setup and every
gamer's needs are different, Alienware recommends
that users experiment with the different modes to
find the setting that is right for them.
Color depth 16.78 million colors
Color gamut sRGB 99%
Built-in devices • USB 3.0 Super-Speed hub (with 1 USB 3.0
upstream port)
• 4 x USB 3.0 downstream port (including 1 port
which supports power-charging)
Connectivity • 1 x DisplayPort version 1.2 (rear)
• 2 x HDMI port version 2.0 (rear)
• 1 x USB 3.0 upstream port (rear)
• 4 x USB 3.0 downstream ports (bottom: 2; rear: 2)
• 1 x headphone port (bottom)
• 1 x audio line-out port (rear)
Border width (edge of monitor to active area)
Top
Left/Right
Bottom
8.0 mm
8.0 mm/8.0 mm
23.2 mm
About your monitor | 13
Adjustability
Height adjustable stand
Tilt
Swivel
Pivot
Dell Display Manager
(DDM
) Compatibility
0 to 130 mm
-5° to 21°
-20° to 20°
-90° to 90°
Easy Arrange and other key features
Resolution specifications
Model AW2720HF
Horizontal scan range • DisplayPort 1.2: 255 to 255 kHz (automatic)
• HDMI 2.0: 30 to 255 kHz (automatic)
Vertical scan range • DisplayPort 1.2: 48 to 240 Hz (automatic)
• HDMI 2.0: 48 to 240 Hz (automatic)
Maximum preset resolution • DisplayPort: 1920 x 1080 @ 240 Hz
• HDMI: 1920 x 1080 @ 240 Hz
Supported video modes
Model AW2720HF
Video display capabilities (HDMI
&
DisplayPort playback)
14 | About your monitor
480i, 480p, 576i, 576p, 720p, 1080i,
1080p, FHD
Preset display modes
Display mode Horizontal
frequency
z)
(kH
VESA, 640 x 480 31.5 60.0 25.2 -/VESA, 640 x 480 37.5 75.0 31.5 -/-
IBM, 720 x 400 31.5 70.0 28.3 -/+
VESA, 800 x 600 37.9 60.0 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 64.0 60.0 108.0 -/VESA, 1024 x 768 80.0 75.0 135.0 +/+
VESA, 1152 x 864 60.0 60.0 108.0 +/+
VESA, 1280 x 1024 67.5 60.0 148.5 +/+
VESA, 1280 x 1024 137.3 120.0 285.5 +/-
VESA, 1600 x 900 166.6 144.0 346.5 +/-
VESA, 1920 x 1080 278.1 240.0 567.4 +/-
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
NOTE: This monitor supports AMD FreeSync.
Electrical specifications
Model AW2720HF
Video input signals HDMI 2.0*/DisplayPort 1.2, 600 mV for each
diff
erential line, 100 ohm input impedance per
differential pair.
AC input voltage/
frequency/current
100 VAC to 240 VAC / 50 Hz or 60 Hz
1.5 A (typical)
+ 3 Hz /
Inrush current • 120 V: 30 A (max.) at 0°C (cold start)
• 220 V: 60 A (max.) at 0°C (cold start)
* Does not support the HDMI 2.0 optional
specification, including Consumer
Electronics Control (CEC), HDMI Ethernet Channel (HEC), Audio Return
Channel (ARC), standard for 3D format and resolutions, and standard for 4K
digital cinema resolution.
About your monitor | 15
Physical characteristics
Model AW2720HF
al cable type
Sign
NOTE: D
are shipped with your monitor. As Dell does not have control over the different
cable suppliers in the market, the type of material, connector and process used
to manufacture these cables, Dell does not guarantee video performance on
cables that are not shipped with your Dell monitor.
Dimensions (with stand)
Height (extended) 559.4 mm (22.02 in.)
Height (compressed) 443.1 mm (17.45 in.)
Width 612.7 mm (24.12 in.)
Depth 251.9 mm (9.92 in.)
Dimensions (without stand)
Height 366.8 mm (14.44 in.)
Width 612.7 mm (24.12 in.)
Depth 78.7 mm (3.10 in.)
Stand dimensions
Height (extended) 452.0 mm (17.80 in.)
Height (compressed) 443.1 mm (17.45 in.)
Width 465.2 mm (18.31 in.)
Depth 251.9 mm (9.92 in.)
Weight
Weight with packaging 13.3 kg (29.32 lb)
Weight with stand assembly
a
nd cables
Weight without stand assembly
(For
considerations - no cables)
Weight of stand assembly 3.7 kg (8.16 lb)
Front frame gloss 17
ell monitors are designed to work optimally with the video cables that
wall mount or VESA mount
• Digital: HDMI, 19 pins
• Digital: DisplayPort, 20 pins
• Universal Serial Bus: USB, 9 pins
8.8 kg (19.40 lb)
4.6 kg (10.14 lb)
+ 3 (only front chin)
16 | About your monitor
Environmental characteristics
Model AW2720HF
Complian
Arsenic-free glass and mercury-free for
Temperature
Operating 0°C to 40°C (32°F to 104°F)
Non-operating • Storage: -20°C to 60°C (-4°F to 140°F)
Humidity
Operating 10% to 80% (non-condensing)
Non-operating • Storage: 5% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)
Thermal dissipation
t standards
the panel only
• Shipping: -20°C to 60°C (-4°F to 140°F)
• Shipping: 5% to 90% (non-condensing)
• 221.8 BTU/hour (maximum)
• 60.0 BTU/hour (typical)
About your monitor | 17
Power management modes
If you have a VESA DPM™ compliant display
card or software installed on your
computer, the monitor can automatically reduce its power consumption when
not in use. This is referred to as Power save mode*. If the computer detects input
from the keyboard, mouse, or other input devices, the monitor automatically
resumes to function. The following table shows the power consumption and
signaling of this automatic power saving feature:
VESA
modes
Normal
op
eration
Active-off
mode
Horizontal
sync
Vertical
sync
Video Power
cator
indi
Active Active Active Blue 73 W (maximum)**
Inactive Inactive Blanked White
(bli
nking)
Power
consumption
29 W (typical)
Less than 0.3 W
Switch off - - - Off Less than 0.3 W
Power Consumption P
on
20.78 W
Total Energy Consumption (TEC) 65.59 kWh
* Zero power consumption in OFF mode can only be
achieved by disconnecting
the main cable from the monitor.
** Maximum power consumption with max
This document is informational only and refl
luminance, and USB active.
ects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.
NOTE:
: Power consumption of On mode measured with reference to
P
on
Energy Star test method.
TEC: Total energy consumption in kW
Energy Star test method.
18 | About your monitor
h measured with reference to
Pin assignments
DisplayPort connector
Pin number 20-pin side of the connected
signal cable
1 ML3 (n)
2 GND
3 ML3 (p)
4 ML2 (n)
5 GND
6 ML2 (p)
7 ML1 (n)
8 GND
9 ML1 (p)
10 ML0 (n)
11 GND
12 ML0 (p)
13 GND
14 GND
15 AUX (p)
16 GND
17 AUX (n)
18 Hot Plug Detect
19 Re-PWR
20 +3.3 V DP_PWR
About your monitor | 19
HDMI connector
Pin number 19-pin side of the connected
signal cable
1 TMDS DATA 2+
2 TMDS DATA 2 SHIELD
3 TMDS DATA 24 TMDS DATA 1+
5 TMDS DATA 1 SHIELD
6 TMDS DATA 17 TMDS DATA 0+
8 TMDS DATA 0 SHIELD
9 TMDS DATA 0-
10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
17 DDC/CEC Ground
18 +5V POWER
19 HOT PLUG DETECT
Plug and Play capability
You can connect the monitor to any Plug and Play-compatible system. The
monitor automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so that
the system can configure itself and optimize the monitor settings. Most monitor
installations are automatic; you can select different settings if desired. For more
information about changing the monitor settings, see Operating the monitor.
20 | About your monitor
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