Alienware 210-AUGQ User Manual

Alienware AW5520QF Monitor
User’s Guide

Model: AW5520QF
Regulatory model: AW5520QFb

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make
better use of your product.

CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are

trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners

2019 - 09

Rev. A00

Contents

About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Back view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Bottom view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Speaker Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Power management modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Plug and Play capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . . 22

USB upstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

USB downstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

USB ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

OLED monitor quality and pixel policy . . . . . . . . . . . . . . . . . 23

Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

|3

Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . .25

Attaching the stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Attaching the VESA adapter . . . . . . . . . . . . . . . . . . . . . . . . . .33

Connecting the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Remote control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Inserting the batteries into the remote control . . . . . . . . . . .37

Handling the remote control . . . . . . . . . . . . . . . . . . . . . . . . . 38

Operating range of the remote control . . . . . . . . . . . . . . . . 38

Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 39

Power on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the front-panel controls. . . . . . . . . . . . . . . . . . . . . . . . 39

Front-panel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . .41

Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . 60

Requirements to view or playback HDR content . . . . . . . . 60

Using AlienFX application. . . . . . . . . . . . . . . . . . . . . . . 62

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Installing AWCC through Windows update . . . . . . . . . . . . 62

Installing AWCC from the Dell Support website . . . . . . . . 62

Navigating the AlienFX window . . . . . . . . . . . . . . . . . . . . . . 63

Creating a theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Setting lighting effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Common problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

4|

Universal Serial Bus (USB) specific problems. . . . . . . . . . . . 74

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

FCC notices (U.S. only) and other regulatory

information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

|5

About your monitor

Package contents

Your monitor ships with the components shown below. If any component is
missing, contact Dell technical support. For more information see Contact Dell.

NOTE: Some components may be optional and may not ship with your
monitor. Some features or media may not be available in certain countries.

Component image Component description

Monitor

Stand

6 | About your monitor

Mounting bracket for stand

VESA adapter

Screw (M4) x 10
(4 for locking stand base on

racket or assembling the

b
VESA adapter; 6 for
assembling the stand)

Remote control and batteries
(AAA x 2)

Power cable (varies by
country)

DisplayPort cable (DisplayPort
to DisplayPort)

HDMI cable

USB 3.0 upstream cable
(enables the USB ports on the
monitor)

•Quick Setup Guide

• Safety, Environmental, and
Regulatory I

• Alienware Welcome Letter

About your monitor | 7

nformation

Product features

The Alienware AW5520QF monitor has an Active Matrix Organic Light
Emitting Diode (AMOLED) that uses Oxide Thin Film Transistor as switching
components. The monitor features include:

• 138.78 cm (54.6 inch) viewable area (measured diagonally).
Resolution: Up to 3840 x 2160 through DisplayPort and HDMI, with full­screen support or lower resolutions, supporting an extremely high refresh
rate of 120 Hz with DisplayPort and 60 Hz with HDMI.

• AMD FreeSync monitor, with a extremely high refresh rate of 120 Hz and a
rapid response time of 0.5 ms.

• Color gamut of 98.5% DCI-P3.

• Removable stand and Video Electronics Standards Association (VESA™)
mounting holes (200 mm x 200 mm & 300 mm x 200 mm) via VESA
adapter for flexible mounting solutions.

• Digital connectivity via 1 DisplayPort and 3 HDMI ports.

• Equipped with 1 USB upstream port and 4 USB downstream ports.

• Plug and play capability if supported by your system.

• On-Screen Display (OSD) adjustments for ease of setup and screen
optimization.

• AW5520QF offers a couple of preset modes, including FPS (First-Person
Shooter), MOBA/RTS (Multiplayer Online Battle Arena/Real-Time
Strategy), RPG (Role-Playing Game), SPORTS (racing games), and three
customizable game modes for user's own preference. In addition, key
enhanced gaming features such as Timer, Frame Rate, and Display
Alignment are provided to help improve gamer's performance and provide
best-in game advantage.

• 0.5 W standby power when in sleep mode.

• Optimize eye comfort with a flicker-free screen.

WARNING: The possible long-term effects of blue light emission from
the monitor may cause damage to the eyes, including eye fatigue, digital
eye strain, and so on. ComfortView feature is designed to reduce the
amount of blue light emitted from the monitor to optimize eye comfort.

8 | About your monitor

Identifying parts and controls

Front view

Label Description Use

1 Built-in speakers Allows you to hear the audio content

pla

yed from them.

2 Function buttons For more information, see Operating the

monitor.

3 IR lens To receive the infrared light signals sent

fr

om the remote control (shipped with

your monitor).

4 Power On/Off button (with

LED indicat

or)

To turn the monitor on or off.

Top view

Label Description Use

1 Barcode, serial number, and

Service Tag

label

Refer to this label if you need to
contact Dell for technical support.

About your monitor | 9

Back view

Back view with I/O cover Back view without I/O cover

Back view with monitor stand

Label Description Use

1 AlienFX LED lights The Alienware logo and the LED

s

tripe may light on. To change the

settings, see AlienFX Lighting.

2 I/O cover Protects the I/O ports.
3 Stand and VESA adapter

mo

unting holes

4 Regulatory label Lists the regulatory approvals.
5 Cable-management channels To organize the cables neatly.
6 Cable-management clip

10 | About your monitor

For stand or VESA adapter (200 mm
x 200 m & 300 mm x 200 mm)
mounting.

Bottom view

Bottom view without monitor stand

Label Description Use

1 Power connector Connect the power cable (shipped with your

moni

tor).

2 HDMI port (HDMI 1) Connect your computer with the HDMI cable
3 HDMI port (HDMI 2)
4 DisplayPort Connect your computer with the

5 SPDIF Out port Connect your S/PDIF device with the S/PDIF

6 USB upstream port Connect the USB cable (shipped with your

7 USB downstream

ports

(2)

(shippe

cable (shipped with your monitor).

c

monitor
enable the USB ports on your monitor.

Connect your USB device.
NOTE: To u

the USB cable (shipped with your monitor) to
the USB upstream port on the monitor and to
your computer.

d with your monitor).

DisplayPort

able (sold separately).

) to this port and your computer to

se these ports, you must connect

About your monitor | 11

Side view

Label Description Use

1 USB downstream port Connect your USB device.*

NOTE: To use th

USB cable (shipped with your monitor) to the
USB upstream port on the monitor and to your
computer.

2 USB downstream port

th Power Charging

wi

3 HDMI port (HDMI 3) Connect your computer with the HDMI cable

4 Headphone port Connect a headphone or speakers.

Connect to charge your device.

(shippe

d with your monitor).

is port, you must connect the

* To avoid signal interference, when a wi
to a USB downstream port, it is not recommended to connect any other USB
devices to the adjacent port.

12 | About your monitor

reless USB device has been connected

Monitor specifications

Model AW5520QF

Screen type Color Active Matrix

Panel technology OLED

Aspect ratio 16:9

Viewable image

Diagonal

Width (active area)

Height (active area)

Total area

Pixel pitch 0.315 mm x 0.315 mm

Pixel per inch (PPI) 81

Viewing angle

Vertical

Horizontal

Luminance output •130 cd/m² (typical)

Contrast ratio 130000:1 (typical)

Faceplate coating Hard coating (2H), anti-reflection treatment of the

Backlight N/A

Response time 0.5 ms gray-to-gray

Color depth 1.07 billion colors

Color gamut 98.5% DCI-P3

Built-in devices • USB 3.0 Super-Speed hub (with 1 USB 3.0

1387.8 mm (54.6 in.)

1209.6 mm (47.62 in.)

680.4 mm (26.79 in.)

823011.8 mm2 (1275.67 in2)

120° (typical)
120° (typical)

•400 cd/m² (maximum)

front polarizer

upstream port)

• 4 x USB 3.0 downstream port (including 1 port
which supports power-charging)

About your monitor | 13

Connectivity • 1 x DisplayPort version 1.4 (bottom)

• 3 x HDMI port version 2.0 (bottom: 2; side: 1)

• 1 x USB 3.0 upstream port (bottom)

• 4 x USB 3.0 downstream port

• 1 x headphone port (side)

• 1 x S/PDIF Out port (bottom)
Border width (edge of monitor to active area)
Top

Left/Right
Bottom
Dell Display Manager

(DDM

) Compatibility

8.0 mm

8.2 mm/8.2 mm

11.9 mm

Easy Arrange and other key features

(bottom: 2; side: 2)

NOTE: Do not mount or use this monitor
or inverse (180°) landscape mount as it may damage the monitor.

in portrait (vertical) orientation

Resolution specifications

Model AW5520QF

Horizontal scan range • DisplayPort: 27 to 269 kHz (automatic)

• HDMI: 27 to 143 kHz (automatic)

Vertical scan range • DisplayPort 1.4: 40 to 120 Hz (automatic)

• HDMI 2.0: 40 to 120 Hz (automatic)

Maximum preset resolution • DisplayPort: 3840 x 2160 @ 120 Hz

• HDMI: 3840 x 2160 @ 60 Hz

Supported video modes

Model AW5520QF

Video display capabilities
(HDMI
playback)

& DisplayPort

480i, 480p, 576i, 576p, 720p, 1080i, 1080p,
QHD, UHD

14 | About your monitor

Preset display modes
HDMI display modes

Display mode Horizontal

freque

ncy

(kHz)

VESA, 640 x 400 31.5 70.1 25.2 +/­VESA, 640 x 480 31.5 59.9 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 800 x 600 37.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/­VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 800-R 49.3 59.9 71.0 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 1200 75.0 60.0 162.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
VESA, 1920 x 1080 137.3 120.0 285.5 +/-

VESA, 2048 x 1280-R 78.9 59.9 174.3 +/+

VESA, 2560 x 1440 88.8 60.0 241.5 +/­VESA, 3840 x 2160 135.0 60.0 594.0 +/-

Vertical

frequency

(Hz)

Pixel clock

(MHz)

Sync polarity

(Horizontal/

Vertical)

DP display modes

Display mode Horizontal

freque

ncy

(kHz)

VESA, 640 x 400 31.5 70.1 25.2 +/­VESA, 640 x 480 31.5 59.9 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

Vertical

frequency

(Hz)

Pixel clock

(MHz)

Sync polarity

(Horizontal/

About your monitor | 15

Vertical)

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 800-R 49.3 59.9 71.0 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 1200 75.0 60.0 162.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
VESA, 1920 x 1080 137.3 120.0 285.5 +/-

VESA, 2048 x 1280-R 78.9 59.9 174.3 +/+

VESA, 2560 x 1440 88.8 60.0 241.5 +/­VESA, 3840 x 2160 133.3 60.0 533.3 +/­VESA, 3840 x 2160 266.6 120.0 1066.5 +/-

NOTE: This monitor supports AMD FreeSync.

Electrical specifications

Model AW5520QF

Video input signals HDMI 2.0*, DisplayPort 1.4, 60

0 mV for each
differential line, 100 ohm input impedance per
differential pair

AC input voltage/
frequency/cu

rrent

100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz /

4.5 A (typical)

Inrush current •120 V: 50 A (max.) at 0°C (cold start)

• 220 V: 100 A (max.) at 0°C (cold start)

* Does not support the HDMI 2.0 optiona

l specification, including Consumer
Electronics Control (CEC), HDMI Ethernet Channel (HEC), Audio Return
Channel (ARC), standard for 3D format and resolutions, and standard for 4K
digital cinema resolution.

16 | About your monitor

Speaker Specifications

Model AW5520QF
Speaker rated power
Frequency response
Impedance

Physical characteristics

Model AW5520QF
Signal cable type • Digital: HDMI, 19 pins

NOTE: D

are shipped with your monitor. As Dell does not have control over the different
cable suppliers in the market, the type of material, connector and process used
to manufacture these cables, Dell does not guarantee video performance on
cables that are not shipped with your Dell monitor.

Dimensions (with stand)

Height 770.6 mm (30.34 in.)
Width 1225.9 mm (48.26 in.)
Depth 263.9 mm (10.39 in.)

Dimensions (without stand)

Height 717.2 mm (28.24 in.)
Width 1225.9 mm (48.26 in.)
Depth 80.3 mm (3.16 in.)

Stand dimensions

Height 246.7 mm (9.71 in.)
Width 546.2 mm (21.50 in.)
Depth 263.9 mm (10.39 in.)

Weight

Weight with packaging 41.3 kg (90.96 lb)

ell monitors are designed to work optimally with the video cables that

2 x 14 W
180 Hz - 20 kHz
8 ohm

• Digital: DisplayPort, 20 pins

• Universal Serial Bus: USB, 9 pins

About your monitor | 17

Weight with stand assembly,
c

ables, and remote control

Weight without stand assembly
(For

wall mount or VESA mount

considerations - no cables)
Weight of stand assembly 1.9 kg (4.23 lb)
Front frame gloss 4-7 GU (only front chin)

Environmental characteristics

Model AW5520QF
Compliant stand

• Arsenic-free glass and mercury-free for the panel only

• BFR/PVC free Monitor (excluding external cables)

Temperature

Operating 0°C to 40°C (32°F to 104°F)
Non-operating • Storage: -20°C to 60°C (-4°F to 140°F)

Humidity

Operating 10% to 80% (non-condensing)
Non-operating • Storage: 5% to 90% (non-condensing)

Altitude

Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)

Thermal dissipation

ards

26.1 kg (57.54 lb)

25.5 kg (59.13 lb)

• Shipping: -20°C to 60°C (-4°F to 140°F)

• Shipping: 5% to 90% (non-condensing)

• 1331 BTU/hour (maximum)

•341 BTU/hour (typical)

18 | About your monitor

Power management modes

If you have a VESA DPM™ compliant displ

ay card or software installed on your

computer, the monitor can automatically reduce its power consumption when
not in use. This is referred to as Power save mode*. If the computer detects input
from the keyboard, mouse, or other input devices, the monitor automatically
resumes to function. The following table shows the power consumption and
signaling of this automatic power saving feature:

VESA

modes

Normal
operatio

Horizontal

sync

Vertical

sync

Video Power

indicator

Active Active Active Blue 390 W

n

Power

consumption

(maximum)**
100 W (typical)

Active-off
mo

de

Inactive Inactive Inactive Off Less than 0.5 W

Switch off - - - Off Less than 0.3 W

Power Consumption P

on

84.75 W

Total Energy Consumption (TEC) 262.12 kWh

* Zero power consumption in OFF mode can only be ac

hieved by disconnecting

the main cable from the monitor.
** Maximum power consumption with max luminance, and USB active.
This document is informational

only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.

NOTE:

: Power consumption of On mode measured with reference to

P

on

Energy Star test method.
TEC: Total energy consumption in kWh measured with reference to
Energy Star test

method.

About your monitor | 19

Pin assignments

DisplayPort connector

Pin number 20-pin side of the connected

signal cable

1 ML3 (n)
2 GND
3 ML3 (p)
4 ML2 (n)
5 GND
6 ML2 (p)
7 ML1 (n)
8 GND
9 ML1 (p)

10 ML0 (n)

11 GND
12 ML0 (p)
13 GND
14 GND
15 AUX (p)
16 GND
17 AUX (n)
18 Hot Plug Detect
19 Re-PWR

20 +3.3 V DP_PWR

20 | About your monitor

HDMI connector

Pin number 19-pin side of the connected

signal cable

1 TMDS DATA 2+
2 TMDS DATA 2 SHIELD
3 TMDS DATA 2­4 TMDS DATA 1+
5 TMDS DATA 1 SHIELD
6 TMDS DATA 1­7 TMDS DATA 0+
8 TMDS DATA 0 SHIELD
9 TMDS DATA 0-

10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK­13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
17 DDC/CEC Ground
18 +5V POWER
19 HOT PLUG DETECT

Plug and Play capability

You can connect the monitor to any Plug and Play-compatible system. The
monitor automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so that
the system can configure itself and optimize the monitor settings. Most monitor
installations are automatic; you can select different settings if desired. For more
information about changing the monitor settings, see Operating the monitor.

About your monitor | 21

Universal Serial Bus (USB) interface

This section gives you information about the USB ports that are available on the
monitor.

NOTE: This monitor is Super-Speed USB 3.0 compatible.

Transfer speed Data rate Power consumption*

Super-Speed 5 Gbps 4.5 W (Max, each port)
High speed 480 Mbps 4.5 W (Max, each port)
Full speed 12 Mbps 4.5 W (Max, each port)

* Up to 2 A on USB downstream port (with battery icon) with battery

charging version-compliant devices or normal USB

USB upstream connector

devices.

Pin number 9-pin side of the

connector

1 VCC
2 D­3 D+
4 GND
5 SSTX­6 SSTX+
7 GND
8 SSRX­9 SSRX+

22 | About your monitor

USB downstream connector

Pin number 9-pin side of the

connector

1 VCC
2 D­3 D+
4 GND
5 SSRX­6 SSRX+
7 GND
8 SSTX­9 SSTX+

USB ports

• 1 x upstream - bottom

• 4 x downstream - bottom (2) and side (2)
Power charging port - the port with

charging capability if the device is BC1.2 compatible.

icon; supports up to 2 A fast-

NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.

NOTE: The USB ports on the monitor work only when the monitor is
turned on or in power save mode. If you turn off the monitor and then
turn it on, the attached peripherals may take a few seconds to resume
normal functionality.

OLED monitor quality and pixel policy

During the OLED monitor manufacturing process, it is not uncommon for one or
more pixels to become fixed in an unchanging state, which are hard to see and
do not affect the display quality or usability. For more information on OLED
Monitor Quality and Pixel Policy, see www.dell.com/support/monitors.

About your monitor | 23

Maintenance guidelines

Cleaning your monitor

CAUTION: Read and follow the Safety instructions before cleaning the
monitor.

WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.

For best practices, follow the instructions in the list below when unpacking,
cleaning, or handling your monitor:

• To clean your anti-static screen, lightly dampen a soft, clean cloth with
water. If possible, use a special screen-cleaning tissue or solution suitable
for the anti-static coating. Do not use benzene, thinner, ammonia, abrasive
cleaners, or compressed air.

• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.

• If you notice white powder when you unpack your monitor, wipe it off with
a cloth.

• Handle your monitor with care as a darker-colored monitor may get
scratched and show white scuff marks more than a lighter-colored monitor.

• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.

24 | About your monitor

Setting up the monitor

Attaching the stand

NOTE: The stand is not factory-installed.

CAUTION: The monitor is very heavy
extreme care. It requires two people to lift or move this monitor.

NOTE: The following instructions are only applicable for the stand that
was

shipped with your monitor. If you are attaching a stand that you
purchased from any other source, follow the set up instructions that were
included with the stand.

CAUTION: The following steps are important
follow the instructions below to finish up the installation.

1. Remove the seven clips

2. O

pen the flap and locate the Quick Setup Guide. Refer to the document to

do the setup installation.

from the outer box by pulling out the tabs on them.

and should be handled with

to protect your screen. Do

Setting up the monitor | 25

3. Remove the peripheral boxes and mounting bracket from the packaging

cushion.

4. Remove the upper and side foam cushions.

WARNING: Two people are required to lift the monitor as it is very
heavy.

26 | Setting up the monitor

5. Remove
a. W

b. W

c. Lift the monitor off the package as shown in the image below.

the monitor from the packaging cushion.

ith your partner, slide one hand in the cutout areas on the bottom

cushion, as shown in the image below.

ith your partner, hold the monitor with the other hand by the thicker

section of monitor side.

CAUTION: Do not press on the panel screen when lifting the monitor.

Setting up the monitor | 27

6. Place the monitor face down on a flat, soft surface.

7. Remove

the perforated line to access the I/O cover on the monitor.

8. Insert a hand into the recess on the bottom edge of the monitor, as shown

in the image below, and gently detach the magnetic I/O cover.

the tape strips on the protective cover, and tear the cover along

28 | Setting up the monitor

9. Remove the stand base from the packaging cushion.

10.Ins

ert the mounting bracket into the stand.

a. A

lign the screw holes on the bracket with the screw holes on the stand.

b. Us

ing a Phillips crosshead screwdriver, tighten the six screws to secure

the mounting bracket to the stand.

11. Attach the stand assembly to the monitor.
a. A

lign the stand with the screw holes on the back of the monitor.

Setting up the monitor | 29

b. Us

ing a Phillips crosshead screwdriver, tighten the stand assembly to the

monitor with the four screws.

12. Connect the necessary cables to the monitor, and then secure the cables by

routing them through the cable-management channels and clip.

• Power cable

• HDMI cable

• DisplayPort cable

• S/PDIF audio cable (optional, cables are not included)

• USB upstream cable

• USB downstream cables (optional, cables are not included)

NOTE: Route each cable neatly so that the cables are organized before
the I/O cover is attached.

NOTE: Do not plug the power cable into the wall outlet or turn on the
monitor until you are instructed to do so.

30 | Setting up the monitor

13. Align and place the I/O cover outer edges to the monitor rear recess. The

I/O cover will snap in place with magnetic force.

14. Car

efully lift the monitor with another person, taking care to place it on an

even surface.

ith your partner, use a hand to hold the bottom edge of the monitor, as

a. W

shown in the image below.

ith your partner, hold the monitor with the other hand by the thicker

b. W

section of monitor side.

ft the monitor.

c. Li
d. Pl

ace the monitor in an upright position.

WARNING: Two people are required to lift the monitor as it is very

heavy.

CAUTION: Hold the monitor firmly
when lifting to avoid any accidental damage.

and do not press on the panel screen

Setting up the monitor | 31

15.Remove the cardboard from the monitor.

16.Remove

the protective cover from the monitor.

32 | Setting up the monitor

Attaching the VESA adapter

By installing the supplied VESA adapter (in the peripheral box) onto the back of
the display, you can attach a wall mount kit or 3rd-party arm (sold separately) to
the monitor.

NOTE: The wall mount kit or 3rd-party arm is not shipped with this
monitor.

Refer to the instructions that come wit
3rd-party arm.

(Screw dimension: M4 x 10 mm)

ow step 1 to 8 in Attaching the stand to access the VESA adapter

1. Foll

mounting area.

ttach the supplied VESA adapter to the monitor.

2. A
a. Al

ign the VESA adapter with the screw holes on the back of the monitor.

b. Us

ing a Phillips crosshead screwdriver, tighten the upper edge of the

VESA adapter with two screws.

ing a Phillips crosshead screwdriver, tighten the bottom edge of the

c. Us

VESA adapter with two screws.

h the VESA-compatible wall mount kit or

Setting up the monitor | 33

3. Route and connect the necessary cables to the monitor in the direction as

shown:

• Power cable

• HDMI cable(s)

• DisplayPort cable

• S/PDIF audio cable (optional, cables are not included)

• USB upstream cable

• USB downstream cables (optional, cables are not included)

4. Mount the monitor on the wall. For more information, see the

documentation that shipped with the purchased wall mount kit/3rd-party
arm.

5. Remove the cardboard

and protective cover from the monitor.

NOTE: For use only with UL-listed wall mount bracket with minimum
weight or load bearing capacity of 102.0 kg.

34 | Setting up the monitor

Connecting the computer

WARNING: Before you begin any of the procedures in this section,
follow the Safety instructions.

NOTE: Do not connect all cables to the computer at

NOTE: The images are for the purpose of illustration only. Appearance of
the computer may vary.

To connect your monitor to the computer:

1. Connect the other end of the DisplayPort cable or HDMI cable to your
computer.

2. Connect
USB 3.0 port on your computer.

3. Conne
monitor.

ug the power cables for your computer and monitor into a wall outlet.

4. Pl

5. Tur

If your monitor displays an image, installation is complete. If it does not
display an image, see Universal Serial Bus (USB) specific problems.

the other end of the USB 3.0 upstream cable to an appropriate

ct the USB 3.0 peripherals to the USB 3.0 downstream ports on the

n on the monitor and the computer.

the same time.

Setting up the monitor | 35

Remote control

You may use the buttons on the remote control to access the On-Screen Display
(OSD) menu and adjust menu settings.

Label Button Description

1 Power on/off To turn this monitor on or off.
2 Input Source To launch the Input Source menu. Use

buttons to select between the different video signals
that are connected to your monitor. Then press the

OK button to confirm the selection and exit.

3 Directional

buttons

4 OK To confirm your selection. When the

5 Menu To launch the OSD menu.
6 - To decrease the adjustment levels.
7 Brightness/

Co

ntrast

8 Volume - To decrease the volume level.

36 | Setting up the monitor

Use the buttons (up/down/left/right) to move

ween the setting options in the OSD menu.

bet

selecting this button may launch the OSD menu.

To directly access the Brightness/Contrast
adjustment sliders.

the directional

OSD menu is off,

9 Mute To turn off the volume.

10

Preset Modes To specify a desired color mode from a preset list. For

details, see Preset Modes.

11
12 +
13 Volume +

Exit To exit the OSD main menu.

To increase the adjustment levels.
To increase the volume level.

Inserting the batteries into the remote control

The remote control is powered by two 1.5V AAA batteries.
To install or replace batteries:

1. Remove
control.

2. Al
battery compartment.

3. Re

the battery cover by lifting the bottom edge of the remote

ign the batteries according to the (+) and (–) indications inside the

place the battery cover.

CAUTION: The incorrect use of batteries can result in leaks or bursting.
Be sure to follow these instructions:

• Place “AAA” batteries matching the (+) and (–) signs on each battery to

he (+) and (–) signs of the battery compartment.

t

• Do not mix battery types.

• Do not combine a new battery with the used one. It causes shorter life

or

leakage of batteries.

• Remove the dead batteries immediately to prevent them from liquid
leaking

in the battery compartment. Do not touch exposed battery acid, as

it can damage your skin.

NOTE: If you do not intend to use the remote control for a long period,
remove the batteries.

Setting up the monitor | 37

Handling the remote control

Refer to these safety tips for properly handling the remote control and the
batteries:

• Do not subject to strong shock.

• Do not allow water or other liquid to splash the remote control. If the
emote control gets wet, wipe it dry immediately.

r

• Avoid exposure to heat and steam.

• Open the remote control to install the batteries only.

Operating range of the remote control

Point the top of the remote control toward the IR sensor of the monitor during
button operation.

Use the remote control within a straight distance of about 8 m from IR sensor or

a horizontal angle of 120° and vertical angle of 30° within a distance of about

at

5.6 m.

NOTE: The remote control may not function properly when the IR sensor
on the monitor is under direct sunlight or strong illumination, or when
there is an obstacle in the path of signal transmission.

38 | Setting up the monitor

Operating the monitor

Power on the monitor

Press the power button on the monitor or remote control to turn on the monitor.

Using the front-panel controls

Use the control buttons on the front of the monitor to access the OSD menu and
shortcut keys.

The following table describes the front-panel buttons:

Front-panel button Description

1

Shortcut key/

Preset Modes

2

Shortcut key/

FreeSync

To specify a desired color mode from a preset list.

To directly access the FreeSync menu.

Operating the monitor | 39

3

Shortcut key/

Volume

4

Shortcut key/

Brightness/

Contrast

5

Menu

6

Exit

To directly access the Volume a

To directly access the B
sliders.

To launch the On-Screen Display (OSD). See Accessing the

menu system.

To exit the OSD main menu.

rightness/Contrast adjustment

djustment slider.

Front-panel button

Use the buttons on the front of the moni

tor to adjust the display settings.

NOTE: If you use the remote control to access the OSD menu, the
directional buttons illustrated below will not appear on the screen.

Front-panel button Description

1

Up

2

Down

3 To confirm your selection.

OK

4 To go back to the previous menu.

Back

To move up or increase a value in the OSD menu.

To move down or decrease a value in the OSD menu.

40 | Operating the monitor

Using the On-Screen Display (OSD) menu

Accessing the menu system

NOTE: If you change the settings and then either proceed to another
menu or exit the OSD menu, the monitor automatically saves those
changes. The changes are also saved if you change the settings and then
wait for the OSD menu to disappear.

ress the Menu button on the monitor or remote control to display the main

1. P

menu.

2. Use the up or down buttons to move between the setting options. As you

move from one icon to another, the option name is highlighted.

se the right button to enter the submenu.

3. U

4. U

se the directional buttons to make your changes.

5. Pr

ess the OK button to confirm your changes.

6. Pr

ess the Back or left button to return to the previous menu, or press the

Exit button to close the OSD menu.

NOTE: See the following table for a complete list of the options available
for the monitor.

NOTE: If you use the remote control to access the OSD menu, the
directional buttons below the menu will not appear on the screen.

Operating the monitor | 41

Icon Menu and

submenus

Game Use this menu to personalize your visual gameplay experience.

Preset Modes Allows you to choose from a list of preset color modes.

Description

• Standard: Loads the monitor's default color settings. This is

the default preset mode.

• FPS: Lo

(FPS) games.

• RPG: Loads color settings ideal for Role-Playing Games

(RPG).

• MO

Online Battle Arena (MOBA) and Real-Time Strategy (RTS)
games.

42 | Operating the monitor

ads color settings ideal for First-Person Shooter

BA/RTS: Loads color settings ideal for Multiplayer

Preset Modes • SPORTS: Loads color settings ideal for sports games.

• Game 1/Game 2/Game 3: Allows you to customize the

color settings for your gaming needs.

• ComfortView: Decreases the level of blue light emitted

from the screen to make viewing more comfortable for your
eyes.

WARNING: The possible long-term effects of
blue light emission from the monitor may cause
personal injury such as digital eye strain, eye
fatigue and damage to the eyes. Using monitor for
extended periods of time may also cause pain in
parts of body such as neck, arm, back and
shoulder.

To reduce the risk of eye strain and neck/arm/back/
shoulder pain from using the monitor for long periods of
time, we suggest you to:

1. Set the distance of the screen between 20 inches to 28
inches (50 cm-70 cm) from your eyes.

2. Blink frequently to moisten your eyes or wet your eyes
with water after prolonged usage of the monitor.

3. Take regular and frequent breaks for 20 minutes every
two hours.

4. Look away from your monitor and gaze at a distant
object at 20 feet away for at least 20 seconds during
the breaks.

5. Perform stretches to relieve tension in the neck, arm,
back, and shoulders during the breaks.

• Warm: Presents colors at lower color temperatures. The

screen appears warmer with a red/yellow tint.

• Cool: Presents colors at higher color temperatures. The

screen appears cooler with a blue tint.

• Custom Color: Allows you to manually adjust the color

settings. Use the directional buttons (up and down) to
adjust the Gain, Offset, Hue, and Saturation values and
create your own preset color mode.

Operating the monitor | 43

Game Enhance

Mode

FreeSync When you select On,

The feature offers three available functions to enhance your
gameplay experience.

• Off
Select to disable the functions under Game Enhance Mode.

• Ti

mer

Allows you to disable or enable the timer at the upper left
c

orner of the display. The timer shows the time elapsed since
the game starts. Select an option from the time-interval list to
keep you aware of the remaining time.

• Frame Rate
Selecting On a

second when playing games. The higher the rate, the
smoother the motion appears.

• Display Alignment
Activate the function to help en

the video contents from multiple displays.

rate possible to eliminates both input lag and screen tearing,
delivering smoother gameplay.

llows you to display the current frames per

sure the perfect alignment of

the monitor runs at the highest frame

44 | Operating the monitor

Dark Stabilizer The feature improves the visibility in the dark gaming

scenarios. The higher the value (between 0 to 3), the better
visibility in dark area of the display image.

NOTE: The function is not available if Smart HDR is activated.

Hue This feature can shift the color of the video image to green or

This is used to adjust the desired flesh-tone color. Use

purple.
the directional buttons (up and down) to adjust the hue level
from 0 to 100.

Use the Up button to increase the green shade of the video
image.

Use the Down button to increase the purple shade of the
video image.

NOTE: The Hue adjustment is available only when you select
FPS, MOBA/RTS, SPORTS, or RPG preset mode.

Saturation This feature can adjust the color saturation of the video image.

Use the dir
saturation level from 0 to 100.

Use the Up button to increase the colorful appearance of the
video image.

Use the Down button to increase the monochrome
appearance of the video image.

NOTE: Th
select FPS, MOBA/RTS, SPORTS, or RPG preset mode.

Reset Game Resets all settings under the Ga

defaults.

ectional buttons (up and down) to adjust the

e Saturation adjustment is available only when you

me menu to the factory

Operating the monitor | 45

Input Source Use the Input Source menu to select between the different

video signals that may be connected to your monitor.

DP Select the DP input when you are using the DisplayPort (DP)

connector. Press the OK button to confirm the selection.

HDMI 1 Select the HD
HDMI 2
HDMI 3

Auto Select Turn on the function to allow the monitor to automatically scan

Reset Input

ce

Sour

AlienFX

Lighting

using the HDMI connectors. Press the OK button to confirm
the selection.

or available input sources.

f
Resets all settings under the Input Source menu to the factory

defaults.
Use this menu to adjust the LED light settings for the Power

button, Alienware logo, and the light stripe on the I/O cover.

MI 1, HDMI 2, or HDMI 3 input when you are

46 | Operating the monitor

Color To specify an LED lighting color, select On and move down to

highlight the Custom Color option.

Then you can make a selection from the list of 20 available
colors.

Operating the monitor | 47

No.

R

G

B

The following table depicts the color number and the RGB
codes used for the 20 LED colors.

1 0 0 0

2 100 0 240

3 144 0 240

4 240 0 240

5 240 0 176

6 240 0 112

7 240 0 0

8 240 80 0

9 240 128 0

10 240 224 0

11 120 240 0

12 160 240 0

13 100 245 35

14 0 240 0

15 0 240 85

16 70 240 145

17 0 240 240

18 0 160 240

19 0 96 240

20 0 0 240

To turn off the LED lighting function, select Off.
NOTE: T

disabled.

Custom It is a read-only menu. When you use Co

to make LED lighting adjustments, this menu status shows Off;
when you make the LED lighting adjustments through AlienFX
application, the status will change to On.

48 | Operating the monitor

he function is only available when Spectrum is

lor or/and Spectrum

Spectrum When you select On, the LED lighting glows and changes

colors in the sequence of the color spectrum: red, orange,
yellow, green, blue, indigo, and violet.

Reset AlienFX

Lighting

Display Use Display to adjust images.

Brightness Brightness adjusts the luminance of display.

Contrast Adjust Br

Resets all settings under the AlienFX Lighting menu to the
factory defaults.

Use the directional buttons (up and down) to increase or
de

crease the brightness level (min. 0/max. 100).

ightness first, and then adjust Contrast only if

further adjustment is necessary.
Use the directional buttons (up and down) to increase or

decrease the contrast level (min. 0/max. 100).
The Contrast function adjusts the degree of difference

between darkness and lightness on the monitor screen.

Operating the monitor | 49

Aspect Ratio Adjusts the image ratio to Wide 16:9, Auto Resize, 4:3, or

1:1.

Input Color

Format

Sharpness This feature can make the image look sharper or softer. Use

Smart HDR The Smart HDR (High Dynamic Range) menu enhances the

Allows you to set the video input mode to:
RGB: Select this option if your monitor is connected to a

computer (or media player) using the DP or HDMI cable.
YPbPr: Select this option if your media player supports only

YPbPr output.

the directional buttons (up and down) to increase or decrease
the sharpness level from 0 to 100.

display output by optimally adjusting contrast and the ranges
of color and luminosity to resemble true-to-life visuals. The
default setting is Off. You may set the Smart HDR mode to:

• Desktop: Suitable for using the monitor with a desktop

computer.

• Game HDR: Suitable for playing HDR-compatible games.

It displays more realistic scenes and makes the gaming
experience immersive and entertaining.

• Movie HDR: Suitable for the playback of HDR video

content.

• Reference: Displays OLED panel's native color gamut.

NOTE: When the monitor is processing HDR content, Preset
Modes and Brightness will be disabled.

50 | Operating the monitor

OLED Panel
Maintenance

Reset Display Resets all settings under the Display menu to the fact

Audio

The OLED Panel Maintenance menu prevents the screen
from image retention by offering these functions:

• Pixel Refr

screen, you can manually activate this function after using
the monitor for a long period of time. Alternatively, the
function will activate automatically when you have used the
monitor for several hours. The process takes approximately
5 minutes to complete.

NOTE: The po
refresh process.

• Panel Refresh: To prevent permanent image retention

caused by static content when you use the monitor for a
long period of time, you can manually activate this function
to refresh the pixels. Alternatively, the function will activate
automatically when the accumulated usage time exceeds
the factory default setting. The process takes approximately
an hour to complete.

NOTE: The
to blinking red during the refresh process.

defaults.

esh: To reduce temporary image retention on the

wer LED indicator flashes green during the

power LED indicator flashes green and then turns

ory

Volume Allows you to set the volume level of headphone and speaker

output.
Use the directional buttons (up and down) to adjust the

volume level from

Reset Audio Resets all settings under the Audio menu to the factory

faults.

de

0 to 100.

Operating the monitor | 51

Menu Select this option to adjust the settings of the OSD, such as,

the languages of the OSD, the amount of time the menu
remains on screen, and so on.

Language Sets the OSD display to one of the eight languages (English,

Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese, or Japanese).

Transparency Use the directional buttons (up and down) to change the

enu transparency (min. 0/max. 100).

m

Timer Sets the length of time for the OSD to remain active after you

ss a button.

pre
Use the directional buttons (up and down) to adjust the slider

in 1 second increments, from 5 to 60 seconds.

Reset Menu Resets all settings under the Men

defaults.

u menu to the factory

52 | Operating the monitor

Personalize

Shortcut Key 1 Allows you to choose a feature from Preset Modes, Game
Shortcut Key 2

Shortcut Key 3
Shortcut Key 4

USB Allows you to enable or disable USB f

Monitor Sleep Allows you to let the monitor turn off automatically or stay on

Reset

rsonalization

Pe

Enhance Mode, FreeSync, Dark Stabilizer, Brightness/
Contrast, Input Source, Aspect Ratio, Volume, or Smart
HDR and set it as a shortcut key.

unction during monitor

standby mode.
NOTE: USB ON/OFF under standby mode is only available

when the USB upstream cable is unplugged. This option will
be greyed out when the USB upstream cable plugs in.

when your
selected, the monitor goes to sleep as the system sleeps; when
Off is selected, you may prevent the screen from going off as
the system sleeps for speedy display recovery from PC wake
up.

Resets all settings under the Personalize menu to the factory
defaults.

computer goes into sleep mode. When On is

Operating the monitor | 53

Others

Display Info Displays the monitor's current settings.

DDC/CI DDC/CI (Di

your monitor parameters (brightness, color balance, and etc.)
to be adjustable via the software on your computer.

You can disable this feature by selecting Off.
Enable this feature for best user experience and optimum

performance of your monitor.

splay Data Channel/Command Interface) allows

54 | Operating the monitor

Panel

Conditioning

Firmware Displays the firmware version of your monitor.

Service Tag Displays the service tag of your monitor.

Reset Others Resets all settings under the Oth

Factory Reset Resets all OSD settings to the factory defaults.

Helps reduce minor cases of image retention. Depending on
the degree of image retention, the program may take some
time to run. You can enable this feature by selecting On.

This string is required
when you look for phone support, check your warranty status,
update drivers on Dell's website, etc.

ers menu to the factory

defaults.

OSD warning message

When the monitor does not support a particular resolution mode, you will see the
foll

owing message:

or

Operating the monitor | 55

NOTE: The message may be slightly different according to the connected
input signal.

This means that the monitor cannot synchronize with the signal that it is receiving

om the computer. See Monitor specifications for the Horizontal and Vertical

fr
frequency ranges addressable by this monitor. Recommended

2160.
You will see the following message before the DDC/CI func

When Smart HDR is activated and you try to change the preset mode, the
following message appears:

mode is 3840 x

tion is disabled:

56 | Operating the monitor

When the monitor enters the Power Sa

Activate the computer and wake up the monitor to gain access to the OSD.

NOTE: The message may be slightly different according to the connected
input signal.

If you press any button other than the power button,
appear depending on the selected input:

NOTE: The message may be slightly different according to the connected
input signal.

If either HDMI or DP input is selected
connected, a floating dialog box as shown below appears:

ve Mode, the following message appears:

the following message will

and the corresponding cable is not

NOTE: The message may be slightly different according to the connected
input signal.

Operating the monitor | 57

When Pi

Select Yes, and the refresh process will run automatically after the monitor is
turned off. The process takes approximately 5 minutes to complete.

When Pa

xel Refresh is selected, the following message appears:

nel Refresh is selected, the following message appears:

Select Yes, and the refresh process will run automatically. The process takes
approximately an hour to complete.

58 | Operating the monitor

If you press any button other than the power
control during the process of running Pixel Refresh or Panel Refresh, the
following message appears:

NOTE: If you press the Power key on the monitor or remote control
during the process of running Pixel Refresh or Panel Refresh, the monitor
will be turned off. Next time when you turn on the monitor, the dialog box
shown above will reappear to notify you about continuing the refresh
process.

When Fa

ctory Reset is selected, the following message appears:

button on the monitor or remote

See Troubleshooting for more information.

Operating the monitor | 59

Setting the maximum resolution

To set the maximum resolution for the monitor:
In Windows 7, Windows 8, and Windows 8.1:

1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to

classic desktop.

2. Right-click on the desktop and click Screen Resolution.

3. Click the Dropdown list of the Screen Resolution and select 3840 x 2160.

4. Click OK.

In Windows 10:

1. Right-click on the desktop and click Display settings.

2. Click Advanced display settings.

3. Click the dropdown list of Resolution and select 3840 x 2160.

4. Click Apply.

If you do not see 3840 x 2160 as an option, you may need to update your
graphics driver. Depending on your computer, complete one of the following
procedures:

If you have a Dell desktop or a laptop:

• Go to www.dell.com/support, enter your service tag, and download the

latest driver for your graphics card.

If you are using a non-Dell computer (laptop or desktop):

• Go to the support site for your computer and download the latest graphic
drivers.

• Go to your graphics card website and download the latest graphic drivers.

Requirements to view or playback HDR content

1. via Ultra BluRay DVD or Game consoles

Ensure the DVD player and Game consoles are HDR capable, e.g.
Panasonic DMP-UB900, x-Box One S, PS4 Pro. Download and install the
appropriate graphics card drivers (for PC applications), see below.

2. via PC

Ensure the graphics card used is HDR capable, i.e., HDMI2.0a (with HDR
option) compliant and HDR graphics driver is installed. HDR capable
player application must be used, e.g. Cyberlink PowerDVD 17, Windows
10 Movies and TV app.

For example Dell XPS 8910, Alienware Aurora R5, bundled with the below
graphics cards.

60 | Operating the monitor

Dell Graphics driver with HDR support: Refer to Dell support page to
download the latest graphics driver that supports HDR playback for your
PC/Notebook.

Nvidia
HDR capable NVIDIA graphics cards: GTX1070, GTX1080, P5000,

P6000, etc. For a full range of HDR capable NVIDIA graphics cards, refer
to NVIDIA website www.nvidia.com

Driver that supports Full Screen Playback mode (e.g. PC games,
UltraBluRay players), HDR on Win 10 Redstone 2 OS: 381.65 or later.

AMD
HDR capable AMD graphics cards: RX480, RX470, RX460, WX7100,

WX5100, WX4100, etc. For a full range of HDR capable AMD graphics
cards, refer to www.amd.com. Check HDR driver support information and
download the latest driver from www.amd.com

Intel (Integrated Graphics)

• HDR capable system: CannonLake or later

• Suitable HDR player: Windows 10 Movies and TV app

• OS with HDR support: Windows 10 Redstone 3

• Driver with HDR support: visit downloadcenter.intel.com for the latest

HDR driver

NOTE: HDR playback via OS (e.g. playback of HDR in a window within
desktop) requires Win 10 Redstone 2 or later with appropriate player
applications, e.g. PowerDVD17. Playing back protected content will
require appropriate DRM software and/or hardware, e.g. Microsoft
Playready™. Refer to Microsoft website for HDR support information.

Operating the monitor | 61

Using AlienFX application

You can configure the LED lighting effects across multiple distinct zones on your
Alienware monitor through AlienFX in AWCC (Alienware Command Center).

NOTE: If you have an Alienware Gaming Desktop or Laptop, you can
directly access AWCC to control the lightings.

NOTE: For more information, see Alienware Command Center Online
Help.

Prerequisites

Before installing the AWCC on a non-Alienware system:

• Ensure the OS of your computer is Windows 10 R3 or later.

• Ensure your internet connection is active.

• Ensure that the supplied USB cable is connected to both the Alienware
monitor and the computer.

Installing AWCC through Windows update

1. The AWCC application is downloaded and will be automatically installed.

The installation takes a few minutes to complete.

2. Navigate to the program folder to ensure that the installation is successful.
Alternatively, you can find the AWCC application in the Start menu.

3. Launch AWCC and perform the following steps to download the additional
software components:

•In the Settings window, click Windows Update, and then click Check for
updates to check the Alienware driver update progress.

• If the driver update is not responding in your computer, install AWCC from
the Dell Support website.

Installing AWCC from the Dell Support website

1. Download the latest version of the following items at www.dell.com/

support/drivers.

• Alienware Command Center

• Alienware AW5520QF Monitor

2. Navigate to the folder in which you saved the setup files.

3. Double-click the setup file and follow the on-screen instructions to

complete the installation.

62 | Using AlienFX application

Navigating the AlienFX window

With the Alienware Command Center, AlienFX allows you to control the LED
lighting colors and transition effects for your Alienware monitor.

In the AWCC home screen, click FX
screen of AlienFX.

The following table describes the functions and features on the home screen:

No. Functions Descriptions

A CREATE NEW

THEME...

B Edit controls • EDIT: Provides options for you to customize lighting

C Theme components You can use these components (LI

D THEMES lis

E Background controls Adjusts the background animation effects.
F Help Click it to access the AWCC Online Help.

G Window controls You can use the buttons to minimize, maximize, or

t Displays the themes in list view or grid view.

in the top menu bar to access the home

Click
a theme.

• GO D

• GO D

MACROS, SETTINGS) to make the selected theme as
an active master theme.

res
the application will close.

and then enter a name in the text box to add

settings for your theme.

IM: Makes the light dimmer.
ARK: Turns off the light.

GHTING,

tore the size of the window. When

is selected,

Using AlienFX application | 63

When you start to customize a theme, you should see the following screen:

The following table describes the functions and features on the screen:

No. Functions Descriptions

H LIGHTING panel Use the controls in this panel to set up lighting effects

r a theme.

fo
See Setting lighting effects for details.

I SAVE THEME Click to save all adjustments and changes for the theme.

J Live preview The lighting zones are with nu

select a single zone by clicking the number on the
image. When you make lighting adjustments, the
preview of the monitor displays the new effects
simultaneously.

mbered callouts. You may

64 | Using AlienFX application

Creating a theme

To create a theme with your preferred lighting settings:

1. La

unch AWCC.

2. Cl

ick FX in the top menu bar to access the home screen of AlienFX.

3. In the

4. In the

5. Sp

• selecting the zone check box(es) above t

• clicking the numbered callout on the image of monitor

6. In the LIGHTING panel, select your preferred lighting effects from the

NOTE: The Spectrum option is only available when you select All Zones to
make lighting adjustments.

7. Repeat step 5 and step 6 to make more configuration options available to

8. Wh

top-left corner of the window, click to create a new theme.

CREATE NEW THEME text box, type the theme name.

ecify the lighting zone(s) for which you want to make lighting

adjustments by:

he live preview area, or

drop-down list, including Morph, Pulse, Color, Spectrum, and Breathing.
See Setting lighting effects for details.

your preference.

en done, click SAVE THEME. A toast notification appears in the right-

bottom corner of the screen.

Using AlienFX application | 65

Setting lighting effects

The LIGHTING panel provides various lighting effects. You may click Effect to
open a drop-down menu with available options.

NOTE: The options displayed may vary depending on the lighting zone(s)
you specified.

The following table provides an overview of

Morph Descriptions

The effect changes the light color into another
through a seamless transition.

To make the adjustments:

1. Pick a preferred color from the color palette

NOTE: T

arrow buttons beside the R/G/B boxes to edit the
color codes.

2. To

NOTE: To

list, right-click on it.

3. Repeat th

4. Drag the BRIGHTNESS slider to adjust the

5. Drag the TEMPO slider to adjust the

different options:

or the list of PRESET COLORS. The selected
color and its RGB color codes will be
displayed on the right field.

o change the color, use the up and down

add the selected color to the list of YOUR

COLORS for quick access in the future, click

. At most 12 colors can be added to the list.

remove an existing color chip from the

e previous steps to specify Color 2

to be the ending light color.

lightness of the color.

transition speed.

66 | Using AlienFX application

Pulse Descriptions

The effect makes the light flash with a short pause.
To make the adjustments:

1. Pick a preferred color from the color palette
or the list of PRESET COLORS. The selected
color and its RGB color codes will be
displayed on the right field.

NOTE: To change the color, use the up and down
arrow buttons beside the R/G/B boxes to edit the
color codes.

add the selected color to the list of YOUR

2. To
COLORS for quick access in the future, click

. At most 12 colors can be added to the list.

NOTE: T
list, right-click on it.

Color Descriptions

The effect makes the LED light in a single static
color.

To make the adjustments:

NOTE: To
arrow buttons beside the R/G/B boxes to edit the
color codes.

o remove an existing color chip from the

3. Drag the BRI
lightness of the color.

4. Drag the TEMPO slider to adjust the pulsing
speed.

1. Pick a preferred color from the color palette
or the list of PRESET COLORS. The selected
color and its RGB color codes will be
displayed on the right field.

change the color, use the up and down

add the selected color to the list of YOUR

2. To
COLORS for quick access in the future, click

GHTNESS slider to adjust the

. At most 12 colors can be added to the list.

NOTE: T
list, right-click on it.

o remove an existing color chip from the

3. Drag the BRI
lightness of the color.

GHTNESS slider to adjust the

Using AlienFX application | 67

Spectrum Descriptions

The effect makes the light change in sequence of
spectrum: red, orange, yellow, green, blue, indigo,
and violet.

You can drag the TE
transition speed.

MPO slider to adjust the

NOTE: The
All Zones to make lighting adjustments.

Breathing Descriptions

The effect makes the light change from bright to
dim.

To make the adjustments:

1. Pi

NOTE: T

arrow buttons beside the R/G/B boxes to edit the
color codes.

2. To

option is available only when you select

ck a preferred color from the color palette

or the list of PRESET COLORS. The selected
color and its RGB color codes will be
displayed on the right field.

o change the color, use the up and down

add the selected color to the list of YOUR

COLORS for quick access in the future, click

. At most 12 colors can be added to the list.

3. Drag the TEMPO slider to adjust the

transition speed.

68 | Using AlienFX application

Troubleshooting

WARNING: Before you begin any of the procedures in this section,
follow the Safety instructions.

Self-test

Your monitor provides a self-test feature that allows you to check whether your
monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by
performing the following steps:

1. Turn off both your

2. U

nplug the video cable from the back of the computer. To ensure proper

Self-Test operation, remove all digital cables from the back of computer.

urn on the monitor.

3. T

NOTE: A dialog box should appear on-screen (against a black
background), if the monitor cannot sense a video signal and is working
correctly. While in self-test mode, the power LED blinks blue (default
color).

computer and the monitor.

NOTE: This box also appears during normal system operation, if the video
cable is disconnected or damaged.

4. Turn off your

your computer and the monitor.

If your monitor screen remains blank after you use
your video controller and computer, because your monitor is functioning
properly.

monitor and reconnect the video cable; then turn on both

the previous procedure, check

Troubleshooting | 69

Built-in diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is
unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:

ure that the screen is clean (no dust particles on the surface of the

1. Ens

screen).

2. Unpl

3. Press and

4. C

5. Press B

6. Ins

7. Repeat

The test is complete when the text screen appears. To exit, press Button 3 aga
If you do not detect any screen abnormalities

tool, the monitor is functioning properly. Check the video card and computer.

ug the video cable(s) from the back of the computer or monitor. The

monitor then goes into the self-test mode.

hold Button 3 for 5 seconds. A gray screen appears after 1

second.

arefully inspect the screen for abnormalities.

utton 3 again. The color of the screen changes to red.

pect the display for any abnormalities.

steps 5 and 6 to inspect the display in green, blue, black, white,

and text screens.

in.

upon using the built-in diagnostic

70 | Troubleshooting

Common problems

The following table contains general information about common monitor
problems you might encounter and the possible solutions:

Common

symptoms

No Video/
Power LED off

No Video/
Power LED on

Poor Focus Picture is fuzzy,

Shaky/Jittery
Video

Missing Pixels OLED screen

Stuck-on Pixels OLED screen

What you

experience

No picture • Ensure that the video cable connecting the

No picture or no
brightness

blurry, or
ghosting

Wavy picture or
fine movement

has spots

has bright spots

Possible solutions

monitor and the computer is properly connected
and secure.

• Verify that the power outlet is functioning
properly using any other electrical equipment.

• Ensure that the power button is depressed fully.

• Ensure that the correct input source is selected in

Input Source menu.

the

• Increase brightness and contrast controls in the

Display menu.

• Perform monitor self-test feature check.

• Check for bent or broken pins in the video cable
connector.

• Run the built-in diagnostics.

• Ensure that the correct input source is selected in
the Input Source menu.

• Eliminate video extension cables.

• Reset the monitor to factory settings.

• Change the video resolution to the correct
aspect ratio.

• Reset the monitor to factory settings.

• Check environmental factors.

• Relocate the monitor and test in another room.

• Cycle power On-Off.

• Pixel that is permanently off is a natural defect
that can occur in OLED technology.

• For more information on Dell Monitor Quality
and Pixel Policy, see Dell support site:
www.dell.com/support/monitors.

• Cycle power On-Off.

• Pixel that is permanently off is a natural defect
that can occur in OLED technology.

• For more information on Dell Monitor Quality
and Pixel Policy, see Dell support site:

www.dell.com/support/monitors.

Troubleshooting | 71

Brightness
Problems

Geometric
Distortion

Horizontal/
Vertical Lines

Synchronization
Problems

Safety Related
Issues

Intermittent
Problems

Missing Color Picture missing

Wrong Color Picture color not

Picture too dim
or too bright

Screen not
centered
correctly

Screen has one
or more lines

Screen is
scrambled or
appears torn

Visible signs of
smoke or sparks

Monitor
malfunctions on
& off

color

good

• Reset the monitor to factory settings.

• Adjust brightness and contrast controls in the

Display menu.

• Reset the monitor to factory settings.

• Reset the monitor to factory settings.

• Perform monitor self-test feature check and
determine if these lines are also in self-test mode.

• Check for bent or broken pins in the video cable
connector.

• Run the built-in diagnostics.

• Reset the monitor to factory settings.

• Perform monitor self-test feature check to
determine if the scrambled screen appears in
self-test mode.

• Check for bent or broken pins in the video cable
connector.

• Restart the computer in the safe mode.

• Do not perform any troubleshooting steps.

• Contact Dell immediately.

• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.

• Reset the monitor to factory settings.

• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.

• Perform monitor self-test feature check.

• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.

• Check for bent or broken pins in the video cable
connector.

• Change the settings of the Preset Modes in the
Game menu OSD depending on the application.

•Adjust Gain/Offset/Hue/Saturation value
under Custom Color in the Game menu OSD.

• Run the built-in diagnostics.

72 | Troubleshooting

Product specific problems

Specific

symptoms

Screen image is

oo small

t

Cannot adjust

nitor with

the mo
the buttons on
the front panel

No Input Signal

en user

wh
controls are
pressed

The picture does
not fill the entire
screen

Image retention
fr

om a static
image left on the
monitor for a
long period of
time

Unevenness in

minance or

lu
color of the
screen images

What you

experience

Image is
centered on
screen, but does
not fill entire
viewing area

OSD does not
appear on the
screen

No picture, the
LED light is off

The picture
cannot fill the
height or width
of the screen

Faint shadow
from the s
image displayed
appears on the
screen

Visible spots
(bright or dark)
or lines or Mura
appear on the
screen

tatic

Possible solutions

• Reset the monitor to factory settings.

• Turn off the monitor, unplug the power cord,
plug it back, and then turn on the monitor.

• The OSD menu may be locked. Press and hold
the Menu
button for 4 seconds to unlock.

• Check the signal source. Ensure the computer is
not in the power saving mode by moving the
mouse or pressing any key on the keyboard.

• Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.

• Reset the computer or video player.

• Due to different video formats (aspect ratio), the
monitor may display in full screen.

• Run the built-in diagnostics.

• Use the Power Management feature to turn off
the monitor at all times when not in use (for more
information, see Power management modes).

• Alternatively, use a dynamically changing
screensaver.

• Perform the function of Pi
Refresh. See OLED Panel Maintenance.

/function button next to the Power

xel Refresh or Panel

Troubleshooting | 73

Universal Serial Bus (USB) specific problems

Specific

symptoms

USB interface is
not work

Super Speed
US
interface is slow

Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in

ing

B 3.0

What you

experience

USB peripherals
are not working

Super Speed
USB 3.0
peripherals
working slowly
or not working at
all

Wireless USB
peripherals
responding
slowly or only
working as the
distance
between itself
and its receiver
decreases

Possible solutions

• Check that your monitor is turned on.

• Reconnect the upstream ca

• Reconnect the USB peripherals (downstream
connector).

• Switch off and then turn on the monitor again.

• Reboot the computer.

• Some USB devices like external portable HDD
re

quire higher electric current; connect the

device directly to the computer system.

• Check that your computer

• Some computers have USB 3.0, USB 2.0, and
US

B 1.1 ports. Ensure that the correct USB port is

used.

• Reconnect the upstream cable to your computer.

• Reconnect the USB peripherals (downstream
connector).

• Reboot the computer.

• Increase the distance between the USB 3.0

erals and the wireless USB receiver.

periph

• Position your wireless USB receiver as close as
possibl

e to the wireless USB peripherals.

• Use a USB-extender cable to position the
w

ireless USB receiver as far away as possible

from the USB 3.0 port.

ble to your computer.

is USB 3.0-capable.

74 | Troubleshooting

Appendix

WARNING: Safety instructions

WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.

For information on safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI).

FCC notices (U.S. only) and other regulatory information

For FCC notices and other regulatory information, see the regulatory
compliance website located at

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-

3355).

NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.

Dell provides several online and telephone-based support and service
options. Availability varies by country and product, and some services may
not be available in your area.

• Online technical assistance: www.dell.com/support/monitors

• Contacting Dell: www.dell.com/contactdell

www.dell.com/regulatory_compliance.

Appendix | 75