Alienware 210-AUGQ User Manual

Alienware AW5520QF Monitor User’s Guide
Model: AW5520QF Regulatory model: AW5520QFb

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are
trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners
2019 - 09
Rev. A00
Contents
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Back view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Bottom view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Speaker Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Power management modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Plug and Play capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . . 22
USB upstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
USB downstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
USB ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
OLED monitor quality and pixel policy . . . . . . . . . . . . . . . . . 23
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
|3
Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . .25
Attaching the stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Attaching the VESA adapter . . . . . . . . . . . . . . . . . . . . . . . . . .33
Connecting the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Remote control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Inserting the batteries into the remote control . . . . . . . . . . .37
Handling the remote control . . . . . . . . . . . . . . . . . . . . . . . . . 38
Operating range of the remote control . . . . . . . . . . . . . . . . 38
Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using the front-panel controls. . . . . . . . . . . . . . . . . . . . . . . . 39
Front-panel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . .41
Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . 60
Requirements to view or playback HDR content . . . . . . . . 60
Using AlienFX application. . . . . . . . . . . . . . . . . . . . . . . 62
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Installing AWCC through Windows update . . . . . . . . . . . . 62
Installing AWCC from the Dell Support website . . . . . . . . 62
Navigating the AlienFX window . . . . . . . . . . . . . . . . . . . . . . 63
Creating a theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Setting lighting effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Common problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
4|
Universal Serial Bus (USB) specific problems. . . . . . . . . . . . 74
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
FCC notices (U.S. only) and other regulatory
information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
|5

About your monitor

Package contents

Your monitor ships with the components shown below. If any component is missing, contact Dell technical support. For more information see Contact Dell.
NOTE: Some components may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
Component image Component description
Monitor
Stand
6 | About your monitor
Mounting bracket for stand
VESA adapter
Screw (M4) x 10 (4 for locking stand base on
racket or assembling the
b VESA adapter; 6 for assembling the stand)
Remote control and batteries (AAA x 2)
Power cable (varies by country)
DisplayPort cable (DisplayPort to DisplayPort)
HDMI cable
USB 3.0 upstream cable (enables the USB ports on the monitor)
•Quick Setup Guide
• Safety, Environmental, and Regulatory I
• Alienware Welcome Letter
About your monitor | 7
nformation

Product features

The Alienware AW5520QF monitor has an Active Matrix Organic Light Emitting Diode (AMOLED) that uses Oxide Thin Film Transistor as switching components. The monitor features include:
• 138.78 cm (54.6 inch) viewable area (measured diagonally). Resolution: Up to 3840 x 2160 through DisplayPort and HDMI, with full­screen support or lower resolutions, supporting an extremely high refresh rate of 120 Hz with DisplayPort and 60 Hz with HDMI.
• AMD FreeSync monitor, with a extremely high refresh rate of 120 Hz and a rapid response time of 0.5 ms.
• Color gamut of 98.5% DCI-P3.
• Removable stand and Video Electronics Standards Association (VESA™) mounting holes (200 mm x 200 mm & 300 mm x 200 mm) via VESA adapter for flexible mounting solutions.
• Digital connectivity via 1 DisplayPort and 3 HDMI ports.
• Equipped with 1 USB upstream port and 4 USB downstream ports.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of setup and screen optimization.
• AW5520QF offers a couple of preset modes, including FPS (First-Person Shooter), MOBA/RTS (Multiplayer Online Battle Arena/Real-Time Strategy), RPG (Role-Playing Game), SPORTS (racing games), and three customizable game modes for user's own preference. In addition, key enhanced gaming features such as Timer, Frame Rate, and Display Alignment are provided to help improve gamer's performance and provide best-in game advantage.
• 0.5 W standby power when in sleep mode.
• Optimize eye comfort with a flicker-free screen.
WARNING: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue, digital eye strain, and so on. ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.
8 | About your monitor

Identifying parts and controls

Front view
Label Description Use
1 Built-in speakers Allows you to hear the audio content
pla
yed from them.
2 Function buttons For more information, see Operating the
monitor.
3 IR lens To receive the infrared light signals sent
fr
om the remote control (shipped with
your monitor).
4 Power On/Off button (with
LED indicat
or)
To turn the monitor on or off.
Top view
Label Description Use
1 Barcode, serial number, and
Service Tag
label
Refer to this label if you need to contact Dell for technical support.
About your monitor | 9
Back view
Back view with I/O cover Back view without I/O cover
Back view with monitor stand
Label Description Use
1 AlienFX LED lights The Alienware logo and the LED
s
tripe may light on. To change the
settings, see AlienFX Lighting.
2 I/O cover Protects the I/O ports. 3 Stand and VESA adapter
mo
unting holes
4 Regulatory label Lists the regulatory approvals. 5 Cable-management channels To organize the cables neatly. 6 Cable-management clip
10 | About your monitor
For stand or VESA adapter (200 mm x 200 m & 300 mm x 200 mm) mounting.
Bottom view
Bottom view without monitor stand
Label Description Use
1 Power connector Connect the power cable (shipped with your
moni
tor).
2 HDMI port (HDMI 1) Connect your computer with the HDMI cable 3 HDMI port (HDMI 2) 4 DisplayPort Connect your computer with the
5 SPDIF Out port Connect your S/PDIF device with the S/PDIF
6 USB upstream port Connect the USB cable (shipped with your
7 USB downstream
ports
(2)
(shippe
cable (shipped with your monitor).
c
monitor enable the USB ports on your monitor.
Connect your USB device. NOTE: To u
the USB cable (shipped with your monitor) to the USB upstream port on the monitor and to your computer.
d with your monitor).
DisplayPort
able (sold separately).
) to this port and your computer to
se these ports, you must connect
About your monitor | 11
Side view
Label Description Use
1 USB downstream port Connect your USB device.*
NOTE: To use th
USB cable (shipped with your monitor) to the USB upstream port on the monitor and to your computer.
2 USB downstream port
th Power Charging
wi
3 HDMI port (HDMI 3) Connect your computer with the HDMI cable
4 Headphone port Connect a headphone or speakers.
Connect to charge your device.
(shippe
d with your monitor).
is port, you must connect the
* To avoid signal interference, when a wi to a USB downstream port, it is not recommended to connect any other USB devices to the adjacent port.
12 | About your monitor
reless USB device has been connected

Monitor specifications

Model AW5520QF
Screen type Color Active Matrix
Panel technology OLED
Aspect ratio 16:9
Viewable image
Diagonal
Width (active area)
Height (active area)
Total area
Pixel pitch 0.315 mm x 0.315 mm
Pixel per inch (PPI) 81
Viewing angle
Vertical
Horizontal
Luminance output •130 cd/m² (typical)
Contrast ratio 130000:1 (typical)
Faceplate coating Hard coating (2H), anti-reflection treatment of the
Backlight N/A
Response time 0.5 ms gray-to-gray
Color depth 1.07 billion colors
Color gamut 98.5% DCI-P3
Built-in devices • USB 3.0 Super-Speed hub (with 1 USB 3.0
1387.8 mm (54.6 in.)
1209.6 mm (47.62 in.)
680.4 mm (26.79 in.)
823011.8 mm2 (1275.67 in2)
120° (typical) 120° (typical)
•400 cd/m² (maximum)
front polarizer
upstream port)
• 4 x USB 3.0 downstream port (including 1 port which supports power-charging)
About your monitor | 13
Connectivity • 1 x DisplayPort version 1.4 (bottom)
• 3 x HDMI port version 2.0 (bottom: 2; side: 1)
• 1 x USB 3.0 upstream port (bottom)
• 4 x USB 3.0 downstream port
• 1 x headphone port (side)
• 1 x S/PDIF Out port (bottom) Border width (edge of monitor to active area) Top
Left/Right Bottom Dell Display Manager
(DDM
) Compatibility
8.0 mm
8.2 mm/8.2 mm
11.9 mm
Easy Arrange and other key features
(bottom: 2; side: 2)
NOTE: Do not mount or use this monitor or inverse (180°) landscape mount as it may damage the monitor.
in portrait (vertical) orientation

Resolution specifications

Model AW5520QF
Horizontal scan range • DisplayPort: 27 to 269 kHz (automatic)
• HDMI: 27 to 143 kHz (automatic)
Vertical scan range • DisplayPort 1.4: 40 to 120 Hz (automatic)
• HDMI 2.0: 40 to 120 Hz (automatic)
Maximum preset resolution • DisplayPort: 3840 x 2160 @ 120 Hz
• HDMI: 3840 x 2160 @ 60 Hz
Supported video modes
Model AW5520QF
Video display capabilities (HDMI playback)
& DisplayPort
480i, 480p, 576i, 576p, 720p, 1080i, 1080p, QHD, UHD
14 | About your monitor
Preset display modes HDMI display modes
Display mode Horizontal
freque
ncy
(kHz)
VESA, 640 x 400 31.5 70.1 25.2 +/­VESA, 640 x 480 31.5 59.9 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 720 x 400 31.5 70.1 28.3 -/+ VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65.0 -/­VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 800-R 49.3 59.9 71.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+ VESA, 1600 x 1200 75.0 60.0 162.0 +/+ VESA, 1920 x 1080 67.5 60.0 148.5 +/+ VESA, 1920 x 1080 137.3 120.0 285.5 +/-
VESA, 2048 x 1280-R 78.9 59.9 174.3 +/+
VESA, 2560 x 1440 88.8 60.0 241.5 +/­VESA, 3840 x 2160 135.0 60.0 594.0 +/-
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
DP display modes
Display mode Horizontal
freque
ncy
(kHz)
VESA, 640 x 400 31.5 70.1 25.2 +/­VESA, 640 x 480 31.5 59.9 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 720 x 400 31.5 70.1 28.3 -/+ VESA, 800 x 600 37.9 60.3 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
About your monitor | 15
Vertical)
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 800-R 49.3 59.9 71.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+ VESA, 1280 x 1024 80.0 75.0 135.0 +/+ VESA, 1600 x 1200 75.0 60.0 162.0 +/+ VESA, 1920 x 1080 67.5 60.0 148.5 +/+ VESA, 1920 x 1080 137.3 120.0 285.5 +/-
VESA, 2048 x 1280-R 78.9 59.9 174.3 +/+
VESA, 2560 x 1440 88.8 60.0 241.5 +/­VESA, 3840 x 2160 133.3 60.0 533.3 +/­VESA, 3840 x 2160 266.6 120.0 1066.5 +/-
NOTE: This monitor supports AMD FreeSync.
Electrical specifications
Model AW5520QF
Video input signals HDMI 2.0*, DisplayPort 1.4, 60
0 mV for each differential line, 100 ohm input impedance per differential pair
AC input voltage/ frequency/cu
rrent
100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz /
4.5 A (typical)
Inrush current •120 V: 50 A (max.) at 0°C (cold start)
• 220 V: 100 A (max.) at 0°C (cold start)
* Does not support the HDMI 2.0 optiona
l specification, including Consumer Electronics Control (CEC), HDMI Ethernet Channel (HEC), Audio Return Channel (ARC), standard for 3D format and resolutions, and standard for 4K digital cinema resolution.
16 | About your monitor
Speaker Specifications
Model AW5520QF Speaker rated power Frequency response Impedance
Physical characteristics
Model AW5520QF Signal cable type • Digital: HDMI, 19 pins
NOTE: D
are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor.
Dimensions (with stand)
Height 770.6 mm (30.34 in.) Width 1225.9 mm (48.26 in.) Depth 263.9 mm (10.39 in.)
Dimensions (without stand)
Height 717.2 mm (28.24 in.) Width 1225.9 mm (48.26 in.) Depth 80.3 mm (3.16 in.)
Stand dimensions
Height 246.7 mm (9.71 in.) Width 546.2 mm (21.50 in.) Depth 263.9 mm (10.39 in.)
Weight
Weight with packaging 41.3 kg (90.96 lb)
ell monitors are designed to work optimally with the video cables that
2 x 14 W 180 Hz - 20 kHz 8 ohm
• Digital: DisplayPort, 20 pins
• Universal Serial Bus: USB, 9 pins
About your monitor | 17
Weight with stand assembly, c
ables, and remote control
Weight without stand assembly (For
wall mount or VESA mount
considerations - no cables) Weight of stand assembly 1.9 kg (4.23 lb) Front frame gloss 4-7 GU (only front chin)
Environmental characteristics
Model AW5520QF Compliant stand
• Arsenic-free glass and mercury-free for the panel only
• BFR/PVC free Monitor (excluding external cables)
Temperature
Operating 0°C to 40°C (32°F to 104°F) Non-operating • Storage: -20°C to 60°C (-4°F to 140°F)
Humidity
Operating 10% to 80% (non-condensing) Non-operating • Storage: 5% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum)
Thermal dissipation
ards
26.1 kg (57.54 lb)
25.5 kg (59.13 lb)
• Shipping: -20°C to 60°C (-4°F to 140°F)
• Shipping: 5% to 90% (non-condensing)
• 1331 BTU/hour (maximum)
•341 BTU/hour (typical)
18 | About your monitor
Power management modes
If you have a VESA DPM™ compliant displ
ay card or software installed on your
computer, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes to function. The following table shows the power consumption and signaling of this automatic power saving feature:
VESA
modes
Normal operatio
Horizontal
sync
Vertical
sync
Video Power
indicator
Active Active Active Blue 390 W
n
Power
consumption
(maximum)** 100 W (typical)
Active-off mo
de
Inactive Inactive Inactive Off Less than 0.5 W
Switch off - - - Off Less than 0.3 W
Power Consumption P
on
84.75 W
Total Energy Consumption (TEC) 262.12 kWh
* Zero power consumption in OFF mode can only be ac
hieved by disconnecting
the main cable from the monitor. ** Maximum power consumption with max luminance, and USB active. This document is informational
only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.
NOTE:
: Power consumption of On mode measured with reference to
P
on
Energy Star test method. TEC: Total energy consumption in kWh measured with reference to Energy Star test
method.
About your monitor | 19
Pin assignments
DisplayPort connector
Pin number 20-pin side of the connected
signal cable
1 ML3 (n) 2 GND 3 ML3 (p) 4 ML2 (n) 5 GND 6 ML2 (p) 7 ML1 (n) 8 GND 9 ML1 (p)
10 ML0 (n)
11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR
20 +3.3 V DP_PWR
20 | About your monitor
HDMI connector
Pin number 19-pin side of the connected
signal cable
1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2­4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1­7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0-
10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK­13 CEC 14 Reserved (N.C. on device) 15 DDC CLOCK (SCL) 16 DDC DATA (SDA) 17 DDC/CEC Ground 18 +5V POWER 19 HOT PLUG DETECT

Plug and Play capability

You can connect the monitor to any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the monitor.
About your monitor | 21

Universal Serial Bus (USB) interface

This section gives you information about the USB ports that are available on the monitor.
NOTE: This monitor is Super-Speed USB 3.0 compatible.
Transfer speed Data rate Power consumption*
Super-Speed 5 Gbps 4.5 W (Max, each port) High speed 480 Mbps 4.5 W (Max, each port) Full speed 12 Mbps 4.5 W (Max, each port)
* Up to 2 A on USB downstream port (with battery icon) with battery
charging version-compliant devices or normal USB
USB upstream connector
devices.
Pin number 9-pin side of the
connector
1 VCC 2 D­3 D+ 4 GND 5 SSTX­6 SSTX+ 7 GND 8 SSRX­9 SSRX+
22 | About your monitor
USB downstream connector
Pin number 9-pin side of the
connector
1 VCC 2 D­3 D+ 4 GND 5 SSRX­6 SSRX+ 7 GND 8 SSTX­9 SSTX+
USB ports
• 1 x upstream - bottom
• 4 x downstream - bottom (2) and side (2) Power charging port - the port with
charging capability if the device is BC1.2 compatible.
icon; supports up to 2 A fast-
NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.
NOTE: The USB ports on the monitor work only when the monitor is turned on or in power save mode. If you turn off the monitor and then turn it on, the attached peripherals may take a few seconds to resume normal functionality.

OLED monitor quality and pixel policy

During the OLED monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state, which are hard to see and do not affect the display quality or usability. For more information on OLED Monitor Quality and Pixel Policy, see www.dell.com/support/monitors.
About your monitor | 23
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