Alfatron ALF-WU4K HUB User guide

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www.alfatronelectronics.com

ALFATRON ELECTRONICS GmbH GERMANY

ALF-WU4K HUB

4K HDMI 2.0 4x1 Switcher with KVM USB3.0

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Alfatron ALF-WU4K HUB

Preface

Read this user manual carefully before using the product. Pictures shown in this manual are for reference only. Different models and specifications are subject to real product.

This manual is only for operation instruction, please contact the local distributor for maintenance assistance. The functions described in this version were updated till November, 2019. In the constant effort to improve the product, we reserve the right to make functions or parameters changes without notice or obligation. Please refer to the dealers for the latest details.

FCC Statement

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. It has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation.

Operation of this equipment in a residential area is likely to cause interference, in which case the user at their own expense will be required to take whatever measures may be necessary to correct the interference.

Any changes or modifications not expressly approved by the manufacture would void the user’s authority to operate the equipment.

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Alfatron ALF-WU4K HUB

SAFETY PRECAUTIONS

To ensure the best from the product, please read all instructions carefully before using the device. Save this manual for further reference.

 Unpack the equipment carefully and save the original box and packing material

for possible future shipment.

 Follow basic safety precautions to reduce the risk of fire, electrical shock and

injury to persons.

 Do not dismantle the housing or modify the module. It may result in electrical

shock or burn.

 Using supplies or parts not meeting the products’ specifications may cause

damage, deterioration or malfunction.

 Refer all servicing to qualified service personnel.

 To prevent fire or shock hazard, do not expose the unit to rain, moisture or install

this product near water.

 Do not put any heavy items on the extension cable in case of extrusion.

 Do not remove the housing of the device as opening or removing housing may

expose you to dangerous voltage or other hazards.

 Install the device in a place with fine ventilation to avoid damage caused by

overheat.

 Keep the module away from liquids.

 Spillage into the housing may result in fire, electrical shock, or equipment

damage. If an object or liquid falls or spills on to the housing, unplug the module immediately.

 Do not twist or pull by force ends of the cable. It can cause malfunction.

 Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power

to the device before cleaning.

 Unplug the power cord when left unused for a long period of time.

 Information on disposal for scrapped devices: do not burn or mix with general

household waste, please treat them as normal electrical wastes.

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Alfatron ALF-WU4K HUB

Table of Contents

1. Product Introduction .............................................................................................. 1

1.1 Features ...................................................................................................... 1

1.2 Package List ................................................................................................ 1

2. Specification ......................................................................................................... 2

3. Panel Description .................................................................................................. 3

3.1 Front Panel .................................................................................................. 3

3.2 Rear Panel ................................................................................................... 4

4. System Connection ............................................................................................... 5

4.1 Usage Precaution ........................................................................................ 5

4.2 System Diagram .......................................................................................... 5

5. Button Control ....................................................................................................... 6

6. Table Grommet Control ......................................................................................... 6

7. RS232 Control ...................................................................................................... 7

7.1 RS232 Control Software .............................................................................. 7

7.2 RS232 Command ........................................................................................ 9

7.2.1 Device Control ................................................................................... 9

7.2.2 Signal Switching .............................................................................. 10

7.2.3 Audio Setting ................................................................................... 11

7.2.4 EDID Management .......................................................................... 12

7.2.5 HDCP Setting .................................................................................. 12

7.2.6 Baud Rate Setting ........................................................................... 13

7.2.7 Display Control ................................................................................ 13

8. Firmware Upgrade .............................................................................................. 14

9. Troubleshooting & Maintenance ......................................................................... 15

10. Warranty ........................................................................................................... 16

Limited warranty in respect of Alfatron Products Only ............................................ 16

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Alfatron ALF-WU4K HUB

1. Product Introduction

Thanks for choosing the professional ALF-WU4K HUB HDMI 2.0 4x1 Switcher. The switcher features four HDMI video inputs and one HDMI output. It supports HDMI video resolution up to 4Kx2K@60Hz 4:4:4 HDR 10 and Dolby Vision. The switcher provides one stereo audio output for audio de-embedding and provides four type-B USB ports and three type-A USB ports for KVM management, the four HDMI computers can be controlled via one keyboard, one mouse and one monitor. In addition, the switcher features four GR ports to connect ALF-TG table grommets for source selection and black screen setting. The switcher can also be controlled via RS232 and front panel buttons.

1.1 Features

 4x1 HDMI 2.0 Switcher with KVM.

 Supports video resolution up to 4Kx2K@60Hz 4:4:4, HDR 10 and Dolby Vision.

 HDCP 2.2 compliant.

 Compatible with Windows, Linux and Mac OS.

 3.5mm stereo audio output for audio de-embedding.

 Convenient and cost-effective USB 3.0 peripheral sharing.

 Controls four HDMI computers via one keyboard, one mouse and one monitor.

 KVM auto-switching based on TMDS/5V detection.

 Controllable by buttons, RS232 commands and ALF-TG table grommets.

 Simplifies wiring for easy installation.

1.2 Package List

 1x WU4K HUB HDMI 2.0 4x1 Switcher

 2x Mounting Ears with 4 Screws

 4x Plastic Cushions

 4x 3-pin Terminal Blocks

 1x RS232 Cable (3-pin to DB9)

 1x Power Adapter (12V DC 2A)

 1x User Manual

Note: Please contact your distributor immediately if you found any damage or defect in the components.

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2. Specification

Video Input

Input (4) SOURCE 1~4

Input Connector (4) Female type-A HDMI

HDMI Input Resolution Up to 4Kx2K@60Hz 4:4:4, HDR10, Dolby Vision

HDMI Standard 2.0

HDCP Version 2.2

Video Output

Output

Output Connector (1) Female type-A HDMI

HDMI Output Resolution Up to 4Kx2K@60Hz 4:4:4, HDR10, Dolby Vision

HDMI Standard 2.0

HDCP Version 2.2

Audio

Output (1) AUDIO OUT

Output Connector (1) 3.5mm mini stereo audio jack

Audio Format PCM 2CH

Frequency Response 20Hz to 20KHz, ±1dB

Max Output Level

THD+N

SNR > 80dB, 20Hz - 20KHz bandwidth.

Crosstalk Isolation

L-R Level Deviation

Output Load Capability 1Kohm and higher (supports 10x paralleled 10k ohm loads).

Noise Level -80dB

Control

(1) DISPLAY

2.0Vrms ± 0.5dB. 2V = 16dB headroom above -10dBV (316 mV)

nominal consumer line level signal.

< 0.05%, 20Hz - 20KHz bandwidth, 1KHz sine at 0dBFS level

(or max level).

< -80 dB, 10 kHz sine at 0dBFS level (or max level before

clipping).

< 0.05 dB, 1 kHz sine at 0dBFS level (or max level before

clipping).

(1) FW, (4) PC 1~4, (3) DEVICES 1~3, (4) GR 1~4, (1) RS232

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Alfatron ALF-WU4K HUB

Control Connector

General

Bandwidth 18Gbps

Operation Temperature -10℃ ~ +55℃

Storage Temperature -25℃ ~ +70℃

Relative Humility 10%-90%

Type-A USB Power Supply 1A

System Power Supply Input:100V~240V AC; Output: 12V DC 2A

System Power Consumption 14W(Max)

Dimension (W*H*D) 200mm x 40mm x 100mm

Net Weight 685g

(1) Micro-USB, (4) Type-B USB, (3) Type-A USB, (5) 3-pin

Terminal Blocks

3. Panel Description

3.1 Front Panel

① POWER LED: The LED illuminates red when power is applied. ② PC LEDs: Total four LEDs, any one of which illuminates blue to indicate its

corresponding type-B USB port is connected to an active PC.

③ SOURCE LEDs: Total four LEDs, any one of which illuminates blue to indicate

its corresponding HDMI port is connected to an active source device.

④ SOURCE BUTTONs: Four buttons for input source selection, one of which

illuminates blue to indicate which source device is selected.

⑤ AUTO: Press it to enable auto switching mode, and it will illuminate blue. Press

again can exit auto switching mode.

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Alfatron ALF-WU4K HUB

GR4

DC 12V

DISPLAY

GR1

GR3

GR2 RS232

Tx Rx

OBSM

SOURCE 1

PC 1 PC 2 PC 3 PC 4

SOURCE 2 SOURCE 3 S OURCE 4

DEVICES

OBSM

AUDIO OUT

⑥ FW: Micro-USB port for firmware upgrade.

Note: All the input source LEDs will go out when pressing Black Output button on the HUG Table Grommet

3.2 Rear Panel

① SOURCE1~SOURCE4: Four type-A female HDMI input ports to connect HDMI

source devices (PC, Blu-ray Disc™ or DVD player, etc.).

② PC1~PC4: Four type-B USB ports to connect PCs. The PC can be a source

device connected to the corresponding HDMI input port.

③ DEVICES (1~3): Three type-A USB ports to connect USB devices (Keyboard,

Mouse or camera, etc.). These USB devices are used to control the PC which is connected to the selected HDMI input port and the corresponding type-B USB port. These type-A USB ports can power these USB devices with 1A.

④ DISPLAY: Type-A female HDMI output port to connect display device (e.g.

Projector).

⑤ AUDIO OUT: 3-pin terminal block to connect speakers or amplifiers for audio

output.

⑥ GR1~GR4: Four 3-pin terminal blocks to connect four ALF-TG table grommets

for source selection and black screen setting.

⑦ RS232: 3-pin terminal blocks to a control device (e.g. PC) to control the

switcher.

⑧ DC 12V: Power port for power adapter connection.

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Alfatron ALF-WU4K HUB

GR4

DC 12V

DISP LAY

GR1

GR3

GR2 RS232

Tx Rx

OBSM

SOURCE 1

PC 1 PC 2 PC 3 PC 4

SOURCE 2 SOURCE 3 SOURCE 4

DEVICES

OBSM

AUDIO OUT

Laptop

MouseKeyboard

Blu-Ray

MacBook

Projector

Speaker

HDMI:

USB:

Control:

Audio:

4. System Connection

4.1 Usage Precaution

 Make sure all components and accessories included before installation.

 System should be installed in a clean environment with proper temperature and

humidity.

 All of the power switches, plugs, sockets, and power cords should be insulated

and safe.

 All devices should be connected before power on

4.2 System Diagram

The following diagrams illustrate typical input and output connections that can be utilized with this switcher:

The switcher is used alone:

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Alfatron ALF-WU4K HUB

5. Button Control

 Manual Switching

Press button 1~4 to the corresponding HDMI input source.

 Auto Switching

Press AUTO to enable auto switch mode, and then the button LED will illuminate blue.

When in auto mode, the switcher follows the rules in the certain circumstances:

 The switcher will automatically switch to the first available active input starting at

input 1 to 4.

 Press the source button (1, 2, 3 or 4) can directly change the input source.

 New Input: Upon detecting a new input, the switcher will automatically select the

new source.

 Detection input signal source: 5V(Default) or TMDS.

 Reboot: Once power is restored to the switcher, if the last selected source is still

available, the switcher will still output this signal, otherwise, the switcher will switch to the first available active input starting at input 1.

 Source Removed: When an active source is removed, the switcher will switch to

the first available active input starting at input 1.

 Press AUTO again can exit auto switch mode, but the input source will remain

the current setting.

Note: The factory default is auto switching mode.

6. Table Grommet Control

The ALF-TG table grommet can be used for input source selection and black screen.

Press Show Me on table grommet to select HDMI source.

Press Black Output on table grommet to let display be black screen.

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Alfatron ALF-WU4K HUB

7. RS232 Control

Connect the switcher to the control device (e.g. PC) with RS232 cable and set the parameters in the right manner, the control device is capable to control this switcher by RS232 commands.

7.1 RS232 Control Software

Installation: Copy the control software file to the computer connected with this

switcher.

Uninstallation: Delete all the control software files in corresponding file path.

Basic Settings

First of all, please connect all needed input devices and output devices, then to connect it with a computer which is installed with RS232 control software.

Here take the software CommWatch.exe as example.

Double-click the following icon:

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Alfatron ALF-WU4K HUB

Parameter configuration area

Command sending area

The interface of the control software is shown as below:

Monitoring area, indicates if the command sent works.

Please set the parameters of COM number, bound rate, data bit, stop bit and the parity bit correctly, then the RS232 commands can be sent in Command Sending Area.

Baud rate: 9600;

Data bit: 8;

Stop bit: 1;

Parity bit: none.

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Alfatron ALF-WU4K HUB

Feedback

ION

(Factory default).

UNLOCK!

#SET_KEYPAD_LOCK 1

UNLOCK!

@FRONT PANEL LOCK!

button.

@AUTO PANEL UNLOCK!

@AUTO PANEL LOCK!

_MODE 0

source input to 5V.

TION 0!

_MODE 1

source input to TMDS.

TION 1!

TION 0!

TION 1!

TION 0!

7.2 RS232 Command

Note: All commands need to be ended with “<CR><LF>”.

7.2.1 Device Control

Command Description

Command Example and

#GET_FIRMWARE_VERS

#SET_KEYPAD_LOCK 0

#GET_KEYPAD_LOCK

#SET_AUTO_KEY_LOCK

#GET_AUTO_KEY_LOCK

#SET_HDMI_DETECTION

#GET_HDMI_DETECTIO

N_MODE

#GET_STATUS Get the system status.

Get the software version. @V1.0.0

Unlock the front panel buttons

Lock the front panel buttons. @FRONT PANEL LOCK!

Get the locking status of front panel

buttons.

Unlock the AUTO button. @AUTO PANEL UNLOCK!

Lock the AUTO button. @AUTO PANEL LOCK!

Get the locking status of AUTO

Set the detection method of HDMI

Get the detection method of HDMI

source input.

@FRONT PANEL

@INPUT_SIGNAL_DETEC

@RS232 QUERY

STATUS!

@WUK4-HUB

@V1.0.0

@FRONT PANEL

UNLOCK!

@HDMI OUT SWITCH TO

AUTO MODE!

@HDMI IN SWITCH TO 1!

@OUTPUT_HDCP 0!

@INPUT_SIGNAL_DETEC

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Alfatron ALF-WU4K HUB

Feedback

@USB SWITCH TO 1!

@RS232 BAUDRATE IS 1!

@HDMI IN SWITCH TO 1!

@RS232 BAUDRATE IS 1!

Feedback

default).

AUTO MODE!

MANUAL MODE!

Command Description

#FACTORY_RESET Restore factory default

#REBOOT Reboot the device. @REBOOT

#HELP Get all commands and its usage. …

Command Example and

@IIS OUT ON!

@SWITCHMODE 0!

@USB SWITCH MODE TO

@AUTO PANEL

UNLOCKED!

@FACTORY DEFAULT!

@WUK4-HUB

@V1.0.0

@HDMI OUT SWITCH TO

AUTO MODE!

@OUTPUT_HDCP 0!

@IIS OUT ON!

@INPUT_SIGNAL_DETEC

TION 0!

@USB SWITCH MODE TO

7.2.2 Signal Switching

Command Description

Command Example and

#SET_AV H1 Switch to HDMI source 1. @HDMI IN SWITCH TO 1!

#SET_AV H2 Switch to HDMI source 2. @HDMI IN SWITCH TO 2!

#SET_AV H3 Switch to HDMI source 3. @HDMI IN SWITCH TO 3!

#SET_AV H4 Switch to HDMI source 4. @HDMI IN SWITCH TO 4!

#GET_AV Get the current HDMI source. @HDMI IN SWITCH TO 1!

#SET_AUTO_SWITCH 1

#SET_AUTO_SWITCH 0 Disable auto switching

Enable auto switching (Factory

@HDMI OUT SWITCH TO

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Alfatron ALF-WU4K HUB

Feedback

AUTO MODE!

MANUAL MODE!

switching.

4 - PC4

#SET_SWITCH_USB 1

“#SET_SWITCH_USB”.

Feedback

@IIS OUT ON!

@IIS OUT OFF!

Command Description

#GET_AUTO_SWITCH Get the auto switching status.

#SWITCH_MODE 1 Switching mode 1. Quick switching. @SWITCHMODE 1!

#SWITCH_MODE 0

#GET_SWITCH_MODE Get the switching mode. @SWITCHMODE 0!

#SET_SWITCH_USB

[PARAM]

#GET_SWITCH_USB Get the PC which switching USB to. @USB SWITCH TO 1!

#SET_USB_SWITCH_MO

DE 0

#SET_USB_SWITCH_MO

DE 1

Switching mode 2. Normal

Switch USB to [PARAM].

[PARAM] = 1~4.

1 - PC1

2 - PC2

3 - PC3

Set USB switching mode to follows

the video switching.

Set USB switching mode to

command control by

Command Example and

@HDMI OUT SWITCH TO

@SWITCHMODE 0!

@SET SWITCH MODE 1!

@SET USB SWITCH TO

#SET_USB_SWITCH_MO

DE 0

@SET USB SWITCH

MODE 1!

#GET_USB_SWITCH_MO

7.2.3 Audio Setting

Command Description

#SET_IIS 1 Turn on stereo audio output. @IIS OUT ON!

#SET_IIS 0 Turn off stereo audio output. @IIS OUT OFF!

#GET_IIS Get the stereo audio output status.

Get USB switching mode.

@USB SWITCH MODE

TO 0!

Command Example and

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Alfatron ALF-WU4K HUB

Feedback

… …

0001

SUCCESSFULLY!

Feedback

version of source device.

7.2.4 EDID Management

Command Description

[PARAM]= 0000~0011

[PARAM]=0000, set the EDID mode

to Pass-through (Factory default). If

the source device can’t read EDID

#SET_EDID_MODE

[PARAM]

#GET_EDID_MODE Get the EDID mode. @EDID_MODE 0000!

#EDIDR [PARAM]

from display device, it will use the

built-in EDID: 3840x2160@60Hz

Deep Color Stereo Audio.

[PARAM]=0001/0010/0011, set the

EDID of source device to user-

defined EDID 0001/0010/0011.

Get the EDID value.

[PARAM]= 0000~0011.

Command Example and

#SET_EDID_MODE 0000

@EDID_MODE 0000!

@EDID HEX STRING OF

'0000':

00 FF FF FF FF FF FF 00

41 0C F2 08 50 12 00 00

#UPLOAD_USER_EDID

[PARAM]

7.2.5 HDCP Setting

Command Description

#SET_OUTPUT_HDCP 0

[PARAM]=0001/0010/0011, upload

user-defined EDID. When the

command applied, system prompts

to upload the EDID file (.bin).

Operation will be cancelled in 10

seconds.

Set the HDCP mode of HDMI

output to PASSIVE mode (Factory

default).

The HDCP of HDMI output

automatically follows the HDCP

@PLEASE SEND THE

EDID FILE!

… …

@RECEIVED THE FILE,

LENGTH=256!

@EDID0001 UPDATE

Command Example and

@OUTPUT_HDCP 0!

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Alfatron ALF-WU4K HUB

Feedback

HDCP too.

output.

Feedback

ALREADY OFF!

ALREADY ON!

@THE DISPLAY IS OFF!

@THE DISPLAY IS ON!

Command Description

Set the of HDMI output to ACTIVE

mode.

If the input video has HDCP

content, the HDCP version of HDMI

#SET_OUTPUT_HDCP 1

#GET_OUTPUT_HDCP

output is HDCP 1.4 for broader

video solution.

If the input video has no HDCP

content, the HDMI output has no

Get the HDCP mode of HDMI

Command Example and

@OUTPUT_HDCP 1

@OUTPUT_HDCP 0!

7.2.6 Baud Rate Setting

Command Description

#SET_RS232_BAUD 1 Set RS232 baud rate to 9600. @RS232 BAUDRATE IS 1!

#SET_RS232_BAUD 2 Set RS232 baud rate to 19200 @RS232 BAUDRATE IS 2!

#SET_RS232_BAUD 3 Set RS232 baud rate to 38400 @RS232 BAUDRATE IS 3!

#SET_RS232_BAUD 4 Set RS232 baud rate to 57600 @RS232 BAUDRATE IS 4!

#SET_RS232_BAUD 5 Set RS232 baud rate to 115200 @RS232 BAUDRATE IS 5!

#GET_RS232_BAUD Get the RS232 baud rate. @RS232 BAUDRATE IS 1!

Command Example and

7.2.7 Display Control

Command Description

Command Example and

#SET_THE_DISPLAY_TO 0 Set the display to output black

#SET_THE_DISPLAY_TO

#GET_THE_DISPLAY Get the status of display device.

screen.

Wake up the display screen.

@THE DISPLAY SIDE

SCREEN IS BLACK!

@THE DISPLAY IS

@WAKE UP THE

SCREEN!

@THE DISPLAY IS

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Alfatron ALF-WU4K HUB

8. Firmware Upgrade

Please follow the steps as below to upgrade firmware by the FW port on the front panel:

1) Prepare the latest upgrade file (.bin) and rename it as “FW_MERG.bin” on PC.

2) Power off the switcher and connect the FW port of switcher to the PC with USB

cable.

3) Power on the switcher, and then the PC will automatically detect a U-disk

named of “BOOTDISK”.

4) Double-click the U-disk, a file named of “READY.TXT” would be showed.

5) Directly copy the latest upgrade file (.bin) to the “BOOTDISK” U-disk.

6) Reopen the U-disk to check the filename “READY.TXT” whether automatically

becomes “SUCCESS.TXT”, if yes, the firmware was updated successfully,

otherwise, the firmware updating is fail, the name of upgrade file (.bin) should be

confirm again, and then follow the above steps to update again.

7) Remove the USB cable after firmware upgrade.

8) After firmware upgrade, the switcher should be restored to factory default by

sending command.

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Alfatron ALF-WU4K HUB

Problems

Potential Causes

Solutions

POWER indicator

9. Troubleshooting & Maintenance

Output image with white noise.

No output image when switching.

doesn’t work or no respond to any operation.

Cannot control the device by control device (e.g. a PC) through RS232 port.

Bad quality of the connecting cable.

Fail or loose connection.

No signal at the input / output end.

Fail or loose connection.

The switcher is broken.

Fail connection of power cord.

Wrong RS232 communication parameters.

Broken RS232 port.

Try another high-quality cable.

Make sure the connection is good

Check with oscilloscope or multimeter if there is any signal at the input/ output end.

Make sure the connection is good.

Send it to an authorize dealer for repairing.

Make sure the power cord connection is good.

Type in correct RS232 communication parameters.

Send it to authorized dealer for checking.

If your problem persists after following the above troubleshooting steps, seek further help from authorized dealer or our technical support.

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Alfatron ALF-WU4K HUB

10. Warranty Limited warranty in respect of Alfatron Products Only

1.1 This limited warranty covers defects in materials and workmanship in this product.

1.2 Should warranty service be required, proof of purchase must be presented to the Company. The serial number on the product must be clearly visible and not have been tampered with in any way whatsoever.

1.3 This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by the Company to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover equipment enclosures, cables or accessories used in conjunction with this product. This limited warranty does not cover the cost of normal maintenance. Failure of the product due to insufficient or improper maintenance is not covered.

1.4 The Company does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

1.5 Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.

1.6 Unless otherwise specified, the goods are warranted in accordance with the manufacturer’s product specific warranties against any defect attributable to faulty workmanship or materials, fair wear and tear being excluded.

1.7 This limited warranty only covers the cost of faulty goods and does not include the cost of labor and travel to return the goods to the Company’s premises.

1.8 In the event of any improper maintenance, repair or service being carried out by any third persons during the warranty period without the Company’s written authorization, the limited warranty shall be void.

1.9 A 7 (seven) year limited warranty is given on the aforesaid product where used correctly according to the Company’s instructions, and only with the use of the Company’s components.

1.10 The Company will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

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Alfatron ALF-WU4K HUB

1.10.1 Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition.; or

1.10.2 Replace this product with a direct replacement or with a similar product deemed by the Company to perform substantially the same function as the original product; or

1.10.3 Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.

1.11 The Company is not obligated to provide the Customer with a substitute unit during the limited warranty period or at any time thereafter.

1.12 If this product is returned to the Company this product must be insured during shipment, with the insurance and shipping charges prepaid by the Customer. If this product is returned uninsured, the Customer assumes all risks of loss or damage during shipment. The Company will not be responsible for any costs related to the removal or re-installation of this product from or into any installation. The Company will not be responsible for any costs related to any setting up this product, any adjustment of user controls or any programming required for a specific installation of this product.

1.13 Please be aware that the Company’s products and components have not been tested with competitor’s products and therefore the Company cannot warrant products and/or components used in conjunction with competitor’s products.

1.14 The appropriateness of the goods for the purpose intended is only warranted to the extent that the goods are used in accordance with the Company’s installation, classification and usage instructions.

1.15 Any claim by the Customer which is based on any defect in the quality or condition of the goods or their failure to correspond with specification shall be notified in writing to the Company within 7 days of delivery or (where the defect or failure was not apparent on reasonable inspection by the Customer) within a reasonable time after discovery of the defect or failure, but, in any event, within 6 months of delivery.

1.16 If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer may not reject the goods and the Company shall have no liability and the Customer shall pay the price as if the goods had been delivered in accordance with the Agreement.

1.17 THE MAXIMUM LIABILITY OF THE COMPANY UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT