USER GUIDE
Aleratec
1:3 HDD Copy Dock Duplicator™
Part No. 350117
Copyright/Model Identification
The content of this manual is for informational purposes only and is subject to
change without notice.
This manual is copyrighted with all rights reserved. Under copyright laws, this
manual and the software described within may not be copied, except in the normal
use of the product(s) described within or to make a backup copy.
Copyright© 2012
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
www.aleratec.com
Aleratec is a registered trademark and 1:3 HDD Copy Dock Duplicator™ is a
trademark of Aleratec, Inc.
Check out Aleratec Online!
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Please record the following information to help expedite any warranty claim:
Model No. _________________________ Serial No.________________________
Date Purchased _______________________________________________________
Place of Purchase _____________________________________________________
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Radio/TV Interference Statement
The equipment described in this guide emits radio frequency energy. If it is
not installed in accordance with the manufacturer’s instructions, it may cause
interference with radio or television reception.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy. If not
installed and used in accordance with the instruction manual, this equipment may
cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be veried
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an electrical outlet on a circuit that is different from
the circuit to which the receiver is connected.
• Consult your dealer or an experienced radio/TV technician for help.
This equipment has been certied to comply with the limits for a Class B computing
device, pursuant to FCC Rules. In order to maintain compliance with FCC
regulations, shielded cables must be used with this equipment. Operation with nonapproved equipment or unshielded cables is likely to result in interference to radio
and TV reception. The user is cautioned that changes and/or modications made to
this equipment, without the approval of manufacturer, could void the user’s authority
to operate this equipment.
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Safety Regulations
To prevent re or shock hazard, do not expose the unit
to rain or moisture.
To avoid electrical shock, do not open the housing.
Refer servicing to authorized personnel only.
WARNING
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Table of Contents
Introduction ...................................................................................................1
Product Features ...................................................................................................1
Key Items .............................................................................................................2
HDD Copy Dock Duplicator Display Panel and Buttons ....................................3
Precautions ...................................................................................................4
Installation ............................................................................................................4
Choose a Good Location ......................................................................................4
Operation ..............................................................................................................4
Transportation ......................................................................................................4
Overview ........................................................................................................5
Changing to Duplicator Mode from PC Mode (Dock) ........................................5
Using the HDD Copy Dock Duplicator ....................................................... 6
Loading Hard Drives ....................................................................................6
Duplicator Mode .........................................................................................7
Main Menu: Copy HDD ..............................................................................7
Main Menu: Compare HDD ........................................................................8
Main Menu: ReScan Bus .............................................................................9
Main Menu: Source HDD Size ..................................................................10
Setup ...........................................................................................................11
Setup Menu ................................................................................................11
Setup Menu: 5-1 Auto Compare (Not Supported) .....................................12
Setup Menu: 5-2 Button Sound..................................................................12
Setup Menu: 5-3 Device Info .....................................................................13
PC Mode .....................................................................................................14
Advanced Setup ........................................................................................15
Advanced Setup Menu ...............................................................................15
Advanced Setup Menu: 7-1 Read Error Skip ............................................16
Advanced Setup Menu: 7-4 System Info ...................................................17
Specifications .............................................................................................18
Troubleshooting .........................................................................................18
Available Adapters .....................................................................................19
Technical Support ......................................................................................20
Service and Support ...................................................................................21
Technical Support FAX Back Form ...........................................................24
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Introduction
Thank you for purchasing the 1:3 HDD Copy Dock Duplicator. Please read this User
Guide thoroughly before using this product.
Product Features
The 1:3 HDD Copy Dock Duplicator™ is a Hard Disk Drive Duplicator that can also
function as a Hard Disk Drive USB Docking Station.
• Duplicator Features
▪ Hard Disk Drive Duplicator
▪ Makes Hard Disk Drive copies/backups
▪ Quick-load drive bays
▪ Supports 2.5” and 3.5” SATA Hard Disk Drives
▪ Standalone operation, no computer required
▪ Supports Compact Flash (CF) memory, CFast Memory and 50mm mSATA
SSDs with optional adapters, not included. See page 20.
• Quad SATA HDD USB Docking Station
▪ Connect up to 4 Hard Disk Drives to your computer through USB 3.0, USB
2.0 or eSATA
NOTE: In either mode, you must rescan bus when attaching/removing hard drives
so that the system can rescan the drives.
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1
Introduction
Key Items
HDD Release
Buttons
Display
Panel
Individual
HDD Power
Buttons
SATA HDD
Drive Slots
Main
Power
Button
Controller
Buttons
Port
USB 3.0 Port eSATA PortPower Cord
Note: Choose a Good Location
1. Allow adequate clearance for moving parts.
2. Do not place near heat sources such as radiators or air
ducts, or in a place subject to direct sunlight, excessive dust,
high humidity, high temperatures, electromagnetic radiation,
mechanical vibration or shock.
3. Good care will help assure maximum product life. Improper
operating environment and misuse may void the warranty.
2
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Introduction
HDD Copy Dock Duplicator Display Panel and Buttons
(Actual display may vary from illustration)
1
== Duplication Mode ==
1. Copy HDD
UP
DOWN
4
2
5
3
6
ENT
POWER
ESC
1. LCD display shows all functions and messages
2. UP button is used to scroll backward through functions or menus
3. DOWN button is used to scroll forward through functions or menus
4. ENT button is used to execute a selected function, or enter a menu
5. ESC button is used to cancel a selected function, or exit a menu
6. POWER button is used to turn on the unit.
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3
Precautions
Before installing your HDD Copy Dock Duplicator, please read the following.
Installation
Avoid placing the HDD Copy Dock Duplicator in a location subject to:
• High humidity
• High temperature
• Excessive dust
• Mechanical vibration
• Direct sunlight
• Electromagnetic radiation
Choose a Good Location
1. Allow adequate clearance for moving parts.
2. Do not place near heat sources such as radiators or air ducts, or in a place
subject to direct sunlight, excessive dust, mechanical vibration or shock.
3. Disconnect the AC adapter from the outlet if the product is not used for an
extended period of time.
4. Proper care will help assure maximum product life. Improper operating
environment and misuse may void the warranty.
Operation
Do not move the HDD Copy Dock Duplicator during operation. This may cause a
malfunction or other undesirable results.
Avoid exposing the unit to sudden changes in temperature as condensation may
form inside the HDD Copy Dock Duplicator. Should the surrounding temperature
suddenly rise while the HDD Copy Dock Duplicator is on, wait at least one hour
before turning off the power. Operating the duplicator immediately after a sudden
increase in temperature may result in a malfunction.
Transportation
Keep the original packing materials for future moving or shipping of the HDD Copy
Dock Duplicator.
4
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Overview
Changing to Duplicator Mode from PC Mode (Dock)
During the normal power-up sequence of the HDD Copy Dock Duplicator, the
following information will be displayed:
• Power on unit:
Aleratec PC Mode
HDD Duplicator
1-1 ver: 0.92C
UP
DOWN
ENT
ESC
• Press either the UP, DOWN, ESC or ENT button to display:
== Main Menu ==
HDD Duplicator
Duplicator Mode
1-1 ver:
UP
DOWN
ENT
ESC
• Press the ENT button to display:
You are going to
HDD Duplicator
Duplicator Mode
1-1 ver:
UP
DOWN
ENT
ESC
• Press the ENT button to continue into Duplicator Mode:
Are you sure?
HDD Duplicator
Enter: Yes ESC: No
1-1 ver:
UP
DOWN
ENT
ESC
• You are now in Duplicator Mode:
Aleratec 1:3 HDD
HDD Duplicator
Copy Dock USB 3.0
1-1 ver:
UP
DOWN
ENT
ESC
POWER
POWER
POWER
POWER
POWER
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5
Using the HDD Copy Dock Duplicator
Loading Hard Drives
1. Use the included power adapter and cord to plug the
HDD Copy Dock Duplicator
into a power outlet.
2. Insert the SATA Hard Drive you want to copy into the slot marked “SOURCE
DISK 4”. When inserting, align the SATA port on the Hard Drive with the SATA
connector in the drive bay slot. Press the “SOURCE DISK 4” power button on the
front of the unit to power up the drive.
3. Insert the destination SATA Hard Drives into the slots marked “TARGET DISK 1”,
“TARGET DISK 2” and “TARGET DISK 3”. When inserting, align the SATA port
on the Hard Drive with the SATA connector in the drive bay slot. Press the power
button on the front of the unit to power up the drive target drive(s).
Note: Make sure the target Hard Drive has the same or higher capacity than your
source Hard Drive. The duplication process will not start if the target drive has
a lower capacity. Also make sure the unit is not connected to a PC through the
USB or eSATA ports.
4. Push the main power button to turn the unit on.
5. Push the DOWN button to select the Duplicator Mode menu item and press ENT.
Press ENT two more times to switch to Duplicator Mode.
The system will auto-detect the hard drives. After the drives have been
detected, a screen similar to the one below will be displayed
:
== Dup. Menu ==
HDD Duplicator
1. Copy HDD
1-1 ver:
UP
DOWN
ENT
POWER
ESC
Note: Before copying be sure that the capacity of the target HDD is equal to or
larger than the source hard drive.
6
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Using the HDD Copy Dock Duplicator
Duplicator Mode
Main Menu: Copy HDD
The “Copy HDD” function performs an actual copy from the source HDD to
the target HDD. The target HDD must be at least as large as the source. The
HDD Copy Dock Duplicator will copy every block of capacity on the source
HDD.
1. Load the source HDD and the target HDD(s) into the HDD Copy Dock
Duplicator. The system will auto-detect the hard drives. After the drives
have been detected, a screen similar to the one below will be displayed:
== Dup. Menu ==
HDD Duplicator
1. Copy HDD
1-1 ver:
UP
DOWN
ENT
POWER
ESC
Note: Before copying be sure that the capacity of the target HDD is equal to
or larger than the source hard drive.
2. Press ENT to start copying. The system will auto-detect the hard drives.
3. During the copy process the HDD Copy Dock Duplicator will display
progress information.
Copy - 36MB/s 0%
HDD Duplicator
235.7GB 00:01:48
1-1 ver:
UP
DOWN
ENT
POWER
ESC
The amount of data remaining to be transferred (shown in gigabytes),
and time will be displayed in increasing increments as the percentage of
completion increases. The process information is refreshed every 15 to 20
seconds.
Note: The copying speed, capacity and duration may vary from one source
hard drive to another.
4. Once duplication is complete, a job status screen will be displayed:
Final 38 MB/s 100%
HDD Duplicator
0.0 GB 00:32:57
1-1 ver:
UP
DOWN
ENT
POWER
ESC
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7
Using the HDD Copy Dock Duplicator
Duplicator Mode
Main Menu: Compare HDD
The “Compare HDD” function performs a comparison of data from the source
hard drive to the data on the target hard drive.
1. With the source and target HDDs loaded use the arrow buttons to select
“Compare HDD”. The following screen will be displayed:
== Dup. Menu ==
HDD Duplicator
2. Copy HDD
1-1 ver:
DOWN
UP
ENT
POWER
ESC
2. Press ENT to continue.
Are you sure?
HDD Duplicator
Enter: Yes ESC: No
1-1 ver:
UP
DOWN
ENT
POWER
ESC
3. Press ENT to begin the comparison. The system will auto-detect the hard
drives.
During the compare process, the HDD Copy Dock Duplicator will display
progress information.
Comp-23MB/s 5%
HDD Duplicator
236.9.9GB 00:51:12
1-1 ver:
UP
DOWN
ENT
POWER
ESC
When the comparison is completed, a job status screen will be displayed:
Compare OK:1
HDD Duplicator
Fail:0 Diff:0
1-1 ver:
UP
DOWN
ENT
POWER
ESC
Note: If the Compare function detects a drive that is not the same as the
Source drive, it will begin to beep and report each LBA that is different.
Please turn the unit off in this case and Compare each target drive
individually to determine which one is different.
8
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Using the HDD Copy Dock Duplicator
Duplicator Mode
Main Menu: ReScan Bus
The “ReScan Bus” function causes the HDD Copy Dock Duplicator to redetect
connected hard drives. This can be used when you change drives without
restarting the system.
1. Use the arrow buttons to select “ReScan BUS”. The following screen will
be displayed:
HDD Duplicator
3. ReScan BUS
1-1 ver:
UP
DOWN
ENT
POWER
ESC
2. Press ENT to select. The system will prompt you to conrm that you wish
to proceed.
You are going to Rescan
HDD Duplicator
HDD’s
1-1 ver:
UP
DOWN
ENT
POWER
ESC
3. Press ENT to begin the rescan.
4. When the rescan is complete, the following screen will be displayed:
3. ReScan BUS
HDD Duplicator
1-1 ver:
UP
DOWN
ENT
POWER
ESC
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9
Using the HDD Copy Dock Duplicator
Duplicator Mode
Main Menu: Source Size
The “Source Size” function is used to display the capacity of the source hard
drive.
1. With the source HDD loaded, use the arrow buttons to select “Source
Size”. The following screen will be displayed:
4. Source Size
HDD Duplicator
1-1 ver:
UP
DOWN
ENT
ESC
2. Press ENT to display the capacity of the source hard drive.
Source Capacity:
HDD Duplicator
74.5 GB
1-1 ver:
UP
DOWN
ENT
ESC
POWER
POWER
10
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Using the HDD Copy Dock Duplicator
Setup
Setup Menu
The “Setup” menu contains conguration options for the HDD Copy Dock
Duplicator. It is suggested to use the factory defaults for optimum performance.
1. Use the arrow buttons to select “Setup”. The following screen will be
displayed:
HDD Duplicator
5. Setup
1-1 ver:
Note: After changing any of the configuration options, you must press ENT
to accept the change.
UP
DOWN
ENT
POWER
ESC
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11
Using the HDD Copy Dock Duplicator
Duplicator Mode
Setup Menu: 5-1 Auto Compare (Not Supported)
Duplicator Mode
Setup Menu: 5-2 Button Sound
This option allows you to enable or disable the beeping sound heard when you
press a button.
1. Use the arrow buttons select “Setup”. The following screen will be
displayed:
HDD Duplicator
5. Setup
1-1 ver:
2. Press ENT and u
UP
DOWN
se the arrow buttons to scroll to “Button Sound”. The
ENT
POWER
ESC
following screen will be displayed:
5-2. Setup
HDD Duplicator
Button Sound
1-1 ver:
UP
DOWN
ENT
POWER
ESC
3. Press ENT to display the current conguration setting. The default is “On”.
Button Sound
HDD Duplicator
On
1-1 ver:
UP
DOWN
ENT
POWER
ESC
4. Use the arrow buttons to toggle through the available options. Once you
change a default, remember to press ENT to save it.
Note: This setting will only apply for the current job. If desired, it will need to
be set again for subsequent jobs.
12
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Using the HDD Copy Dock Duplicator
Duplicator Mode
Setup Menu: 5-3 Device Info
This option displays information about any hard drives connected to the HDD
Copy Dock Duplicator.
1. Use the arrow buttons to scroll to “Setup”. The following screen will be
displayed:
HDD Duplicator
5. Setup
1-1 ver:
2. Press ENT and u
UP
DOWN
se the arrow buttons to scroll to “Device Info”. The
ENT
POWER
ESC
following screen will be displayed:
HDD Duplicator
5-3. Setup:
1-1 ver:
Device Info.
3. Press ENT and u
UP
DOWN
se the arrow buttons to scroll to choose disk drive. The
ENT
POWER
ESC
following screen will be displayed:
HDD Duplicator
Select Disk:
1-1 ver:
Disk #
UP
DOWN
ENT
POWER
ESC
4. Press ENT to display information about the rst device. Use the arrow
buttons to show information about any additional hard drive that is
connected. The following screens will be displayed:
Model:
HDD Duplicator
1-1 ver:
Serial No.:
HDD Duplicator
1-1 ver:
UP
DOWN
UP
DOWN
ENT
ESC
ENT
ESC
POWER
POWER
Firmware Ver.:
HDD Duplicator
1-1 ver:
Total Capacity.:
HDD Duplicator
1-1 ver:
UP
DOWN
UP
DOWN
ENT
ESC
ENT
ESC
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POWER
POWER
13
Using the HDD Copy Dock Duplicator
PC Mode
PC Mode Setup
1. Use the arrow buttons to scroll to “PC Mode”. The following screen will
be displayed:
HDD Duplicator
6. PC Mode
1-1 ver:
2. Press ENT and u
UP
DOWN
se the arrow buttons to scroll to “PC Mode”. The
ENT
POWER
ESC
following screen will be displayed:
You are going to PC Mode
HDD Duplicator
1-1 ver:
UP
DOWN
ENT
POWER
ESC
3. Press ENT to select. The system will prompt you to conrm that you wish
to proceed.
Are you sure?
HDD Duplicator
Enter: Yes ESC: No
1-1 ver:
UP
DOWN
ENT
POWER
ESC
4. You are now in PC Mode.
Aleratec PC Mode
HDD Duplicator
1-1 ver:
UP
DOWN
ENT
POWER
ESC
14
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Using the HDD Copy Dock Duplicator
Advanced Setup
Advanced Setup Menu
The “Adv Setup” menu contains additional conguration options for the HDD
Copy Dock Duplicator.
1. Use the arrow buttons to scroll to “Advanced Setup”. The following
screen will be displayed:
HDD Duplicator
7. Advanced Setup
1-1 ver:
UP
DOWN
ENT
POWER
ESC
Note: After changing any of the configuration options, you must press ENT
to accept the change. Once all changes are complete, press ESC to exit the
Adv Setup menu. The following screen will be displayed:
Setting Done,
HDD Duplicator
Return to Menu.
1-1 ver:
UP
DOWN
ENT
POWER
ESC
2. When the conguration changes have been saved, the following screen
will be shown.
HDD Duplicator
7. Adv Setup
1-1 ver:
UP
DOWN
ENT
POWER
ESC
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15
Using the HDD Copy Dock Duplicator
Advanced Setup
Advanced Setup Menu: 7-1 Read Error Skip
This function can be enabled to ignore any error that occurs during copying.
By default, the HDD Copy Dock Duplicator will halt the copy operation when
it encounters an unreadable area of the source hard disk and display an error.
Enabling this option will ignore any bad sectors on the source hard drive by
skipping over them.
Warning: Setting this function to “On” may result in corrupt data on copied hard
drives.
1. Use the arrow buttons to scroll to “Advanced Setup”. The following
screen will be displayed:
HDD Duplicator
7. Advanced Setup
1-1 ver:
UP
DOWN
ENT
POWER
ESC
2. Use the arrow buttons to scroll to “Read Error Skip”. The following screen
will be displayed:
7. Advanced Setup
HDD Duplicator
7-1. Read Err Skip
1-1 ver:
UP
DOWN
ENT
POWER
ESC
3. Press ENT to display the current conguration setting. The default setting
is “Off”.
Read Error Skip
HDD Duplicator
Off
1-1 ver:
UP
DOWN
ENT
POWER
ESC
Press the arrow buttons to toggle the option to “Disable” or “Enable”.
After changing a setting, remember to press ENT to save it.
Note: This setting will only apply for the current job. If desired, it will need to
be set again for subsequent jobs.
16
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Using the HDD Copy Dock Duplicator
Advanced Setup
Advanced Setup Menu: 7-4 System Info
This function displays information about the HDD Copy Dock Duplicator,
including the current rmware version.
1. Use the arrow buttons to select “Setup”. The following screen will be
displayed:
HDD Duplicator
7. Setup
1-1 ver:
2. After selecting “Setup”
UP
DOWN
use the arrow keys to toggle between the
ENT
ESC
subfunctions. Press ENT to select. “System Info”. The following
information will be displayed:
7-4. Setup
HDD Duplicator
System Info
1-1 ver:
UP
DOWN
ENT
ESC
3. Press ENT to display system information.
Firmware Version
HDD Duplicator
V1. 003 [ 1017 ]
1-1 ver:
UP
DOWN
ENT
ESC
POWER
POWER
POWER
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17
Specifications
Power Requirements Voltage: 100-240V
Dimensions
(depth x width x height)
Weight 1.02kg (2.2 Lbs.)
Note: Specifications subject to change without notice.
Current: 50-60Hz
D: 201mm W: 210mm H: 120.3mm
(7.9” x 8.3” x 4.7”)
Troubleshooting
If your HDD Copy Dock Duplicator is not performing as expected, refer to the
symptoms below, and follow the suggested corrective action.
Symptoms Corrective Actions
LCD Display If the LCD display does not display any message and
Error Messages While the system is performing an operation and the
Hard Disk If the HDD Copy Dock Duplicator does not detect one
Keypad Buttons If pressing the keys on the front panel produces no
Startup/Shutdown Do not power off the system while it is performing an
the backlight is not lit after powering on the HDD Copy
Dock Duplicator, check that the power cable is properly
connected and that the ON/OFF switch is turned on.
operation is manually terminated, an error message will
be shown in the LCD display. This may lead to an failed
operation and could cause the HDD Copy Dock Duplicator
to stop responding. If this happens, power the unit off, wait
about ten (10) seconds, and then reapply power.
of the hard disk drives, verify that the drive is properly
connected. Power off all HDD’s. Wait 10 seconds then
power on.
response from the system, the HDD Copy Dock Duplicator
may still be busy with the previous operation. If the system
is idle, power the unit off, wait about ten (10) seconds, and
then reapply power.
operation. After a normal shutdown, wait about ten (10)
seconds before reapplying power.
18
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Available Adapters
Your Aleratec 1:3 HDD Copy Dock Duplicator is also compatible with mSATA
SSD, Compact Flash and CFast drives using the following optional adapters
available from Aleratec at extra cost:
Aleratec 50mm mSATA SSD to SATA Adapter 2-Pack
Part 350118
Aleratec Compact Flash (CF) to SATA Adapter 2-Pack
Part 350119
Aleratec CFast to SATA Adapter 2-Pack
Part 350120
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19
Technical Support
After reading this User Guide, if you need additional assistance with this product,
please contact Aleratec Technical Support. Our technical staff will be happy to assist
you, but they may need your help to better assist you.
Contacting support without all the necessary information can be both time
consuming and frustrating. Therefore, please try to have the following information
ready before calling:
1. Part Number - the part number is located on the bottom of the HDD Copy Dock
Duplicator.
2. Serial Number - the serial number is located on the bottom of the HDD Copy
Dock Duplicator.
3. Troubles/symptoms - please provide enough information about the issue so our
technical staff can accurately diagnose it.
Technical Support Addresses and Phone Numbers
X By e-mail: support@aleratec.com
X By Telephone: 1-818-678-0484 – Skype: support.aleratec.com
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacic Time,
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your Aleratec product.
X Access is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483
20
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Service and Support
Aleratec, Inc., Limited Warranty
This Limited Warranty covers defects encountered in the course of normal
use of this product and does not apply to damage from improper use, abuse,
accidents, unauthorized service, or inadequate packaging when shipping the
product to Aleratec, Inc.
Aleratec, Inc. provides the following limited warranty for this product only if
the product was originally purchased for use, not re-sale, from Aleratec, Inc.,
an Aleratec, Inc. authorized dealer or distributor, or any other Aleratec, Inc.
approved reseller for this product. This product is warranted to be free from
defects in workmanship and material for a period of one year from the date of
your original purchase.
If the product fails during normal and proper use within the warranty period,
Aleratec, Inc. will, at its option, repair or replace the product at no cost (except
shipping and insurance). This limited warranty does not include service to
repair damage from improper installation, accident, disaster, misuse, abuse, or
modications to the subsystem, or by any other causes unrelated to defective
materials or workmanship.
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21
Service and Support
Please Note:
This Warranty is valid only within the United States and Puerto Rico, and applies
only to products that are new and unopened on the date of purchase. For areas
outside the United States and Puerto Rico, contact the authorized dealer from
whom you purchased this product to determine which warranty, if any, applies.
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE LIABILITY
OF ALERATEC, INC., AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY
IMPLIED WARRANTY OF MERCHANTABILITY OF ITEMS FOR A
PARTICULAR PURPOSE.
Your sole remedy shall be repair or replacement, with new or refurbished
components, as provided in this Limited Warranty. Aleratec, Inc. shall not
be liable for any direct, indirect, special incidental products or consequential
damages, including, but not limited to, any loss of data or loss of prots or
business, regardless of the form of action or theory of liability resulting from any
defect in, or use of, this product (even if Aleratec, Inc. has been advised of the
possibility of such damages).
In any event, the liability of Aleratec, Inc. under this Limited Warranty, for
damages to you or any third party, regardless of the form of action or theory of
liability, shall not exceed the purchase price you paid for this product.
Some states do not allow limitations of the disclaimer of implied warranties,
the period an implied warranty lasts, or the exclusion or limitation of incidental
or consequential damages, so the exclusions and limitations stipulated in this
Limited Warranty may not apply to you. This Limited Warranty gives you specic
legal rights, and you may have other rights which vary from state to state.
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www.aleratec.com
Service and Support
To Obtain Warranty Service:
You must ship your subsystem to the authorized dealer where your subsystem
was purchased within the one year warranty period and no later than thirty
days after discovery of claimed defect, whichever occurs rst. In either case,
you must provide proof of original purchase before any warranty service can
be performed. Products and parts provided as a result of warranty service may
be other than new but will be in good working order and become your property
at the time of exchange. At the same time, the exchanged products or parts
become the property of Aleratec, Inc.
When shipping the subsystem for service, you agree to insure the Duplicator,
to prepay shipping charges, and to use the original shipping container or
equivalent. Any service outside the scope of this limited warranty shall be at
Aleratec, Inc.’s or its Authorized Service Provider’s rates and terms then in
effect.
This warranty gives you specic legal rights; you may also have other rights
which vary from state to state.
www.aleratec.com
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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty claim:
Model No.: _________________ Serial No.: _______________________________
Date Purchased: ______________________________________________________
Place of Purchase: _____________________________________________________
Firmware Version: _________________ HDD Brand and Model: _______________
To: Technical Support Group FAX: 1-818-678-0483
FROM: ________________________ FAX: _______________________________
E-MAIL ____________________________
RE: ___________________________ TEL: _______________________________
DATE: __________________ # OF PAGES: _______________________________
I am experiencing the following issues with my HDD Copy Dock Duplicator:
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make copies
as necessary. You can reach us electronically at: www.aleratec.com on the internet.
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www.aleratec.com
Notes:
www.aleratec.com
Document Number: 350117_UG_ENG_Rev. A Copyright © 2012
Specifications subject to change without notice.
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
www.aleratec.com
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