Alcatel-Lucent VoIP for Enterprise User Manual

VoIP for Enterprise Solution

VoIP for Enterprise Solution

Service Provider

Network Based

VoIP:

Solution

fully integrated

into SP network

Drivers

Minimal

Alcatel-Lucent

Managed IP PBX

Service:

Solution

components reside

in any combo of
user premise, SP

network, Alcatel-

Lucent facilities

Alcatel-Lucent

Hosted IP

PBX Service:

Solution delivered

from Alcatel-Lucent

facilities

Delivery Models

CAPEX

Time to Market

VoIP/Operations Expertise

Mid to
Long term

Required

Extensive
In-house

Extensive
From
Alcatel-Lucent

Near to
Mid term

Introduction

Service providers are striving to create offerings that
deliver business value to their clients as a means to
grow revenue and improve margins. That means selling
more than bandwidth. Network-based service delivery
of applications such as IP Telephony and messaging
are the foundation on which more value-added
services can be provided.

Service operators want to capture the market
opportunity for Hosted IP Telephony, which is
anticipated to experience steep growth, particularly
with small and mid-size businesses, multi-sited
companies and Centrex users looking to upgrade to
a VoIP solution.

Alcatel-Lucent’s VoIP for Enterprise Solution enables
service providers to offer Hosted VoIP services to their
clients. This solution offers three delivery models

1. Network-based VoIP 2. Alcatel-Lucent Managed IP
PBX Service 3. Alcatel-Lucent Hosted IP PBX Service.

The third-party hosted service model, such as the
Alcatel-Lucent Hosted IP PBX Service, supports service
operators as they strive to reduce time to market and manage
the financial and market risk associated with new services.

Alcatel-Lucent’s Hosted IP PBX service meets these business
requirements through a service delivery approach based on an
innovative business model:

• The solution is owned, hosted and managed by
Alcatel-Lucent

Alcatel-Lucent commits to solution availability and

•
Key Performance Indicators (KPI)

• The service is delivered to the end user through the
service operator’s network

• The service is paid based on usage (e.g. per user per month)
with a set-up charge and a monthly fee

• Typical contract is for three – five years

for Enterprise Solution, Alcatel-Lucent Hosted

VoIP
IP

PBX

Service: Def

inition and Deliverables

The Alcatel-Lucent Hosted IP PBX service enables Service
providers to quickly provision carrier-class VoIP services for
business customers, while limiting their own financial and
technical exposure.

The Alcatel-Lucent Hosted IP PBX Service includes:

• Hosting of advanced IP PBX and messaging functionality
from an open, SIP standard, highly scalable, carrier-class
platform

• Operations, management and maintenance of equipment and
applications from our carrier-grade, secure, redundant Global
Network Operations Centers

• An end-to-end OSS/BSS solution with standard interfaces to
the carrier network

• Multivendor CPE solutions

ier two and three support for equipment and applications

T

•

• Options for 1. Premises implementation and management
services 2. Fixed Mobile Convergence solutions 3. Managed
Security Services

• Marketing and sales expertise to accelerate revenue

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