Alcatel-Lucent OT-202, OT-102A, OT-202A, OT-102 User Manual

Your mobile ......................

1

Keys in idle mode

eft softkey:

L

ccess Option/

A

Menu/Confirm

Display a message

received

end key:

S

ick up / Send call

P

Call memory

(short keypress)

Voicemail (long

keypress)

Insert a smart

unctuation

p

eypad lock/unlock

K

(long keypress)

In edit mode:

- Short keypress: access the
language list

- Long keypress: enter zero

Navigation key:

: Messages

Directory

:

Scroll/adjust the

olume during a

v
call

Right softkey:

Delete / Back /

ute the ring

M
tone

End key:

Switch on/Switch
off

nd call

E

eturn to the

R
main screen

Reject a call

Vibrator (long

eypress)

k

alidate selected

V
word

Add a word

Getting started..................

2

2.1 Remove the back cover

2.2 Insert the SIM Card

nserting the SIM card in order to use your phone.To insert your SIM

I

ard, turn off your phone by holding down the key.

c

it the SIM card with the chip

F

indicated by the gold connectors)

(

acing downwards. Slide the SIM

f
card into its compartment taking
care of the correct orientation
with the angled corner. Push the
SIM card with your finger to
release it.

2.3 Insert and remove the battery

To remove the battery, make the
same thing in the other direction.

1 2

Menu ..................................

3

Select the item you require using the navigation keys ( , ), then
press again the left softkey to confirm.

Tools:

ccess the Alarm and Calculator functions.

A

Call services:

Access functions such as: voicemail number,call memory,call
settings, network, forward and call barring.

essages:

M

ead, write and send your SMS.View your messages in your

R
inbox, outbox. Adjust the settings and activate/deactivate

(1)

SMS CB

D

Access/create directory files and make calls from your
directory.

S

C
s

Display:

Change the main screen wallpaper, colours/reverse, power
on/off display, screensaver and contrast.

Settings:

Set the time,date, language, security mode, answer mode, etc

Games:

Play the 2 games embedded in your telephone.

Services

Access the Operator services.

(1)

Contact your network operator to check service availability.

2)

(

Depending on your operator's network.

message reception.

irectory:

ounds:

hange the mode, volume, ringtones, alerts, power on/off

ounds, key beep.

2)

(

:

Main screen icons..............

4

Battery charge level.

ibrate mode

V

Silence mode

nread message.

U

essage list is full

M

Unanswered call

Call forwarding activated: your calls are forwarded

larm programmed

A

ignal strength indicator.

S

Keypad lock.

Roaming.

(1)

or OT-202 only

F

(2)

For OT-102 also means vibrate mode

Tools ..............................

5

(1)

2)

(

5.1 Alarm

+ = “snooze”:The alarm will ring again after 5 minutes.

+ = “cancel”

When the phone is switched off, the alarm will ring.

Calls ....................................

6

6.1 Making a call

ial number then press .

D

o hang up, press .

T

f you make a mistake, press . Press and hold the key to delete all

I

he digits.

t

Making an emergency call

Dial 112 or any other number and press . Emergency calls can be

erformed at any time without your SIM card or PIN code. Once the

p

all has been made, the screen will display:“SOS”.

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Making an international call

Hold down when “+” is displayed, enter the countr y and area
codes, then complete the number and send the call.

Calling a number from the directory

Press the key to access the directory. Select the desired phone
number and press .

6.2 Calling your voicemail

Make a long keypress on the key.

(1)

6.3 Available functions during the call

Access the available options during a call by pressing .

Messages........................

7

ress or press and select .

P

7.1 Create an SMS

“create” Abc

and choose your action:

Send: send the message to a recipient.
Send to many: send the message to a group of people you have

efined

d

end to email: send a message to an email address

S

ave: save the message in the unsent box and send it later.

S
Templates: use or modify an existing message.
Discard: discard the message.
Predictive (T9): select this mode to enter the words more quickly.
123: switch to numeric mode

9 help: help menu for the predictive mode

T

1)

(

.

7.2 Read an SMS

In the inbox, read and unread messages are shown with different icon.

The outbox included sent and unsent messages.

7.3 Inbox/Outbox

Select the message and press and choose your option: Reply/Delete/
Forward message/Archives/Modify/Extract number/Call number.

5.2 Calculator

1 + 1 2

select type confirm

of operation

345

(1)

Contact your network operator for more information.

(1)

Contact your network operator for service availability.

6

Directory........................

8

You may store up to 250 entries in the phone memory.

8.1 Directory menu

View: access the list contacts (alphabetic order).
Create: enter number and name of a new contact.
Delete: delete the selected contact.
Copy: copy the selected contact from the SIM memor y to the phone

memory and vice versa.

Caller group: group together names by category.
Select Dir.: select the SIM directory, Phone directory or both at the

same time.
Memory status: check the numbers of contacts and the memory
space left.

My number: enter your own phone numbers for future reference.
Speed Dial: set up speed dial for each key from to .

8.2 Creating a contact

select “create” and enter number and name of a new contact.

8.3 Consulting your directory (“View”)

Select “Dir.” then “View” to access the list of your contacts

Available options in the contact list

Once you have selected a name, press to access the following options:
Call number/Send message/Details/Modify/Delete/Copy/Caller group/
Search number.

Caller group

You can group together names by category and select a special
ringtone. For each group, you can select the following options:
Modify/Ringtone/SMS alert/Members/Add member/Delete all.

Sounds ............................

9

From the main screen and select one of the following
options in order to customise your telephone.

9.1 Mode

Ringtone: only the tone is played.
Vibrate: only vibrator is set (but the alarms and low battery sound

will be played anyway).

Vibrate & ring: vibrator and tone at the same time.
Vibrate then ring: vibrator then tone.
Vibrate.Beep.Ring: vibrator then warning beep, then tone.
Silence: no sound no beep (but the alarms and low battery sound will

be played anyway).

9.2 Volume

The volume can be adjusted to one of the set levels.

Display............................

10

10.1 Wall paper

Select the image you wish to be displayed as the idle screen.

10.2 Colours

Choose different colors for the presentation of the screen.

(1)

OT-202

(2)

OT-102

7

(1)

(1)

/Reverse

(2)

10.3 Contrast

Set the contrast of your phone by choosing one of the 5 levels
proposed.

10.4 Backlight

Select the display backlight duration : 7s, 15s, 20s, 30s.

Settings ..........................

11

11.1 Clock

Set time and date, time format, display (show or hide the clock).

11.2 Languages

To choose the language in which the messages will be displayed.

11.3 Dictionary

Create, modify or delete a word in your personal dictionary. When
creating a SMS, the word of this dictionary are automatically called if
you choose the Predictive Mode (T9).

11.4 Auto keypad lock

To select the timing for the automatic locking of the keypad when the
handset is not in use. From this function you may select a timing of 5
to 40 seconds, or to set it “off” if you prefer to lock it manually.

Call services ..................

12

12.1 Call memory

From the main screen, press and your phone display a call list.
Each call is displayed with an icon indicating the type of the call.

Select a telephone number in the list and press to redial it or
press to access the following options :

Details: display the information of the call selected.
Save number:store the number in your directory.
Send message: create an SMS.
Call number: call the selected number.
Modify: modify the number, then call it or save it.
Delete: delete the number selected.
Delete all: delete the entire list.

12.2 Call settings

Minute alert/Call waiting/Auto redial/Billing/Duration/Amount/Hide
my ID.

12.3 Call services

Network/Call forwarding/Call barring.

(1)

(1)

11.5 Auto power

11.6 Answer mode

11.7 Factory reset

8910

(1)

Contact your network operator for more information.

Games ............................

13

13.1 Russia

The aim of this game is to make as many complete lines of bricks as
possible.

Key functions:

Pause and context menu

Move left

Toggle the upgrade level flag; if the flag is on, the game level will move up when
your score increase 300.The level impacts the speed of the bricks : the higher
the level, the higher the speed.

Rotate the brick

Move right

Drop the brick

13.2 Bricks

The aim is to break as many bricks as possible with a bat and ball.

3 lives per game.

Miss a ball = lose a life

Bonus depending on the position in which the ball hits the bricks.

Key functions:

Move left

Shoot first ball

Pause and context menu

Move right

Shoot first ball

Shoot the ball

ALCATEL is a trademark of

Alcatel-Lucent and used under license by

TCT Mobile Limited.

All rights reserved © Copyright 2008

TCT Mobile Limited.

TCT Mobile Limited reserves the right to alter

material or technical specification without prior notice.

English - CJA20E0ALAAA

11

12

Safety and use ..........................

®

e recommend that you read this chapter carefully before using your phone.The

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anufacturer disclaims any liability for damage, which may result as a consequence

m

f improper use or use contrary to the instructions contained herein.

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TRAFFIC SAFETY:

•

iven studies, which show that using a mobile phone while driving a vehicle

G

onstitutes a real risk, even when the hands-free kit is used (car kit, headset...),

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rivers are requested to refrain from using their mobile when the vehicle is not

d

arked.

p

hen switched on, your phone emits electromagnetic waves that can interfere

W

ith the vehicle’s electronic systems such as ABS anti-lock brakes or airbags.To

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nsure that there is no problem:

e

do not place your phone on top of the dashboard or within an airbag

­eployment area,

d
check with your car dealer or the car manufacturer to make sure that the

­ashboard is adequately shielded from mobile phone RF energy.

d

• CONDITIONS OF USE:

Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated
areas. As with many other types of equipment now in regular use, mobile
telephones can interfere with other electrical or electronic devices, or equipment
using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey all
signs and instructions posted in a fuel depot, petrol station, or chemical plant, or

n any potentially explosive atmosphere.

i

hen the phone is switched on, it should be kept at least 15 cm from any medical

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evices such as a pacemaker, a hearing aid or insulin pump, etc. In particular when

d

sing the phone, you should hold it against the ear on the opposite side to the

u

evice, if any.

d

o avoid hearing impairment, pick up the call before holding your phone to your

T

ar.Also move the handset away from your ear while using the “hands-free” mode

e

ecause the amplified volume might cause hearing damage.

b

o not let children use the phone and/or play with the telephone and accessories

D
without supervision.
When replacing the cover please note that your phone may contain substances
that could create an allergic reaction.

hen you play games on your phone , you may experience occasional discomfort

lways handle your phone with care and keep it in a clean and dust-free place.

A

ou are advised to switch off the telephone from time to time to optimise its

Y

erformance.

p

o not allow your phone to be exposed to adverse weather or environmental

D

onditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The

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anufacturer’s recommended operating temperature range is -20°C to +55°C.

m

ver 55°C the legibility of the phone’s display may be impaired, though this is

O

emporary and not serious.

t

mergency call numbers may not be reachable on all cellular networks.You should

E

ever rely only on your phone for emergency calls.

n

o not open, dismantle or attempt to repair your mobile phone yourself.

D

o not drop, throw or bend your mobile phone.

D

o not paint it.

D

se only Alcatel batteries, battery chargers, and accessories that are compatible

U

ith your phone model.TCT Mobile Limited and its affiliates disclaim any liability

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or damage caused by the use of other chargers or batteries.

f

our phone should not be disposed of in a municipal waste. Please check local

Y

egulations for disposal of electronic products.

r

emember to make back-up copies or keep a written record of all important

R
information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to flashing
lights, or when playing video games. These seizures or blackouts may occur even if
a person never had a previous seizure or blackout. If you have experienced
seizures or blackouts, or if you have a family history of such occurrences, please
consult your doctor before playing video games on your phone or enabling a
flashing-lights feature on your phone. Parents should monitor their children’s use
of video games or other features that incorporate flashing lights on the phones. All
persons should discontinue use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching, loss of awareness,
involuntary movements, or disorientation. To limit the likelihood of such
symptoms, please take the following safety precautions:

- Do not play or use a flashing-lights feature if you are tired or need sleep.

- Take a minimum of a 15-minute break hourly.

- Play in a room in which all lights are on.

- Play at the farthest distance possible from the screen.

- If your hands, wrists, or arms become tired or sore while playing, stop and rest
for several hours before playing again.

- If you continue to have sore hands, wrists, or arms during or after playing, stop
the game and see a doctor.

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n your hands, arms, shoulders, neck, or other parts of your body. Follow the

i

nstructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other

i

usculoskeletal disorders.

m

T
e

I

T
m

I

tems of equipment with this symbol are not be thrown into ordinary bins if your

I
c
a

• PRIVACY:

Please note that you must respect the laws and regulations in force in your
country regarding taking photographs and recording sounds with your mobile
telephone. Pursuant to such laws and regulations, it may be strictly forbidden to
take photographs and/or to record the voices of other people or any of their
personal attributes, and duplicate or distribute them, as this may be considered to
be an invasion of privacy. It is the user's sole responsibility to ensure that prior
authorization be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the manufacturer,the seller
or vendor of your mobile phone (including the operator) disclaim any liability
which may result from the improper use of the mobile phone .

•

B
s

-

-

- Do not burn or dispose of a used battery in household rubbish or store it at

his symbol on your telephone,the battery and the accessories means

T

hat these products must be taken to collection points at the end of

t

heir life:

t

Municipal waste disposal centres with specific bins for these items of

­quipment

e

Collection bins at points of sale.

-

hey will then be recycled, preventing substances being disposed of in the

nvironment, so that their components can be reused.

n European Union countries:

hese collection points are accessible free of charge.All products with this sign

ust be brought to these collection points.

n non European Union countries:

ountry or your region has suitable recycling and collection facilities; instead they
re to be taken to collection points for them to be recycled.

BATTERY:

efore removing the battery from your phone, please make sure that the phone is

witched off. Observe the following precautions for battery use:

Do not attempt to open the battery (due to the risk of toxic fumes and burns).
Do not puncture, disassemble or cause a short-circuit in a battery,

temperatures above 60 °C.

12

atteries must be disposed of in accordance with locally applicable environmental

B

egulations. Only use the battery for the purpose for which it was designed. Never

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se damaged batteries or those not recommended byTCT Mobile Limited and/or

u

ts affiliates.

i

• CHARGERS:

Mains powered chargers will operate within the temperature range of:0 °C to 40
°C. The chargers designed for your mobile phone meet with the standard for
safety of information technology equipment and office equipment use.They should
be used for this purpose only.

• RADIO WAVES:

Proof of compliance with international standards (ICNIRP) or with European
Directive 1999/5/EC (R&TTE) is required of all mobile phone models before they
can be put on the market.The protection of the health and safety for the user and
any other person is an essential requirement of these standards or this directive.
THIS MOBILE PHONE COMPLIES WITH INTERNATIONAL AND EUROPEAN
REQUIREMENTS REGARDING EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter/receiver. It was designed and
manufactured to comply with the radiofrequency (RF) exposure thresholds
recommended by international requirements (ICNIRP)
the European Union (Recommendation 1999/519/EC)
These limits are part of a set of requirements and establish authorised
radiofrequency levels for the public. These limits were established by independent
groups of experts on the basis of regular and detailed scientific assessments. They
include a significant safety margin intended to ensure the safety of all, regardless of
age or state of health.
The exposure standard for mobile phones is determined by a measurement unit
known as the Specific Absorption Rate or “SAR”. The SAR limit is set by

nternational requirements or by the Council of the European Union at 2

i

atts/kilogram (W/kg) averaged over 10 grams of body tissue. The tests used to

w

etermine SAR levels were carried out on the basis of standard usage modes with

d

he phones transmitting at their maximum power level over the entire range of

t

requency bands.

f

(1)

The ICNIRP requirements are applicable in the following regions:

(1)

and by the Council of

(2)

.

Central America (except Mexico),South America, North and South
Africa, Pacific Asia (except Taiwan and Korea),Australia.

(2)

The European recommendation (1999/519/EC) is applicable in the
following regions: Europe, Israel.

345

lthough the SAR was established at the highest certified level, the actual SAR

A

evel for the mobile phone during use is generally much lower than the maximum

l

alues. In fact, since mobile phones are designed to operate at many different

v

ower levels, they only use the minimum level of power required to provide a

p

onnection to the network. In theory,the closer you are to a base station antenna,

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he lower the power level required by the mobile phone.

t

he highest tested SAR value for this mobile phone for use at the ear and

T

ompliance against the standard is 1.2 W/kg (OT-102) and 1.35 W/kg (OT-202)

c

hile there may be differences between the SAR levels on various phones and at

W

arious positions, they all meet the relevant International guidelines and EU

v

equirements for RF (radio-waves) exposure.

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he World Health Organisation (WHO) considers that present scientific

T

nformation does not indicate the need for any special precautions for use of

i

obile phones. If individuals are concerned, they might choose to limit their own

m

r their children’s RF exposure by limiting the length of calls, or using“hands-free”

o

evices to keep mobile phones away from the head and body (fact sheet n° 193).

d

dditional information about electromagnetic fields and public health are available

A

n the following site: http://www.who.int/peh-emf.

o

lthough no danger relating to the use of telephone was ever proved, the World

A
Health Organisation advises as a precautionary measure to use your telephone
with a good level of network reception as indicated on the telephone display (4 to
5 bars).It is also advised to keep the telephone, during communications, away from
the belly of pregnant women and from the lower abdomen for teenagers.
Your telephone is equipped with a built-in antenna. For optimal operation, you
should avoid touching it or damaging it.

General information................

• Website:www.alcatel-mobilephones.com

• Hot Line Number: see the “TCT Mobile Services” leaflet or go

to our Internet site.

On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.

Your telephone is a transceiver that operates on GSM networks with
900 and 1800 MHz bands.

The marking indicates that your telephone complies with
"1999/5/EC (R&TTE)" directive and that the accessories concerned

omply with current EC directives.The entire copy of the Declaration

c

f Conformity for your telephone can be obtained through our

o

ebsite: www.alcatel-mobilephones.com.

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Protection against theft

(1)

Your telephone is identified by an IMEI (phone serial number) shown
on the packaging label and in the product’s memory.We recommend
that you note the number the first time you use your telephone by
entering *, #, 0, 6, # and keep it in a safe place. It may be requested by

he police or your operator if your telephone is stolen. This number

t

llows your mobile telephone to be blocked preventing a third person

a

rom using it, even with a different SIM card.

f

Disclaimer

There may be certain differences between the user manual description
and the phone’s operation, depending on the software release of your
telephone or specific operator services.

T9 Text Input is licensed under one or more of
the following: U.S. Pat. Nos. 5,187,480, 5,818,437,
5,945,928, 5,953,541, 6,011,554, 6,286,064,
6,307,548, 6,307,549, and 6,636,162, 6,646,573;
European Pat. Nos. 0 842 463 (96927260.8), 1
010 057 (98903671.0), 1 018 069 (98950708.2);
and additional patents are pending worldwide

1)

(

Contact your network operator for service availability.

6

Telephone warranty ................

Congratulations on choosing this mobile phone - we hope that you will be
completely satisfied with it.
Your phone is guaranteed against any deviation from technical specifications for a
period of twelve (12) months from the date specified on your original invoice
The warranty terms defined in the manual also apply to the battery and
accessories sold with the phone but for a period of six (6) months
of purchase shown on your original invoice.
Under the terms of this warranty, you must immediately inform your vendor (or
any repair centre approved by TCT Mobile Limited or its affiliates,which are listed
on our website http://www.alcatel-mobilephones.com) in case of a conformity
defect on your phone, and present the invoice given to you at the time of
purchase. The vendor or maintenance centre will decide whether to replace or
repair, as appropriate, all or any part of the telephone or accessory found to be
defective; this warranty covers the cost of parts and labour but excludes any other
costs. Repair or replacement may be carried out using reconditioned components
offering equivalent functionality.
Servicing under the terms of this warranty, especially repair, modification or
replacement of products,shall entitle to a one (1) month
are statutory provisions to the contrary.
This warranty shall not apply to damage or defects to your telephone and/or
accessory caused by:

1) failure to follow the instructions for use or installation,

2) failure to comply with technical and safety standards applicable in the
geographical area where the equipment is used,

(1)

The mandatory period may vary if overriding statutory provisions
are applicable in your country.

(2)

The life of a rechargeable Alcatel telephone battery in terms of
conversation time, standby time, and total service life, will depend
on the conditions of use and network configuration. Batteries
being considered expendable supplies, the specifications state that
you should obtain optimal performance for your Alcatel phone
during the first six months after purchase and for approximately
200 more recharges.

(2)

from the date

(1)

warranty unless there

3) improper maintenance of batteries and other sources of energy, and of the
overall electric installation,

4) accidents or consequences of theft of the vehicle in which the telephone is
transported, acts of vandalism, lightning, fire, humidity, infiltration of liquids,
inclement weather,

5) connecting or integrating the phone into equipment not supplied or not

1)

(

.

recommended by TCT Mobile Limited or its affiliates, without their express
written consent for such,

6) any servicing, modification or repair performed by individuals not authorised
by TCT Mobile Limited or its affiliates, the vendor or the approved
maintenance centre,

7) use of the equipment for a purpose other than that for which it was designed,

8) normal wear,

9) malfunctions caused by external causes (e.g., radio interference from other
equipment, power or telephone line voltage fluctuations),

10) modifications made to the equipment even if required by changes in
regulations and/or modification of network parameters,

11) faulty connections resulting from unsatisfactory radio transmission or caused
by the absence of radio relay coverage.

12) equipment on which markings or serial numbers have been removed or
altered, and handsets on which labels have been removed or deteriorated shall
be excluded from the warranty.

In accordance with the applicable law, your product is warranted against hidden
defects (defects inherent in the design, manufacture, etc.).
There are no express warranties, whether written or oral, other than this printed
limited warranty,express or implied, of any nature whatsoever.
In no event shall TCT Mobile Limited or its affiliates be liable for incidental or
consequential damages of any nature whatsoever, including but not limited to
trading loss, commercial loss, to the full extent those damages can be disclaimed
by law. Some countries/states do not allow the exclusion or limitation of incidental
or consequential damages, or limitation of the duration of implied warranties, so
the preceding limitations or exclusions may not apply to you.

7

Troubleshooting ......................

Before contacting the aftersales department, you are advised to follow
the instructions below:

• You are advised to switch off the telephone from time to time to

optimise its performance.

• You are advised to fully charge the battery ( ) for optimal

operation.

• Avoid storing large amounts of data in your telephone as this may

affect the performance of your telephone.

and carry out the following checks:

My mobile phone does not switch on

• Press until the screen comes on

• Check the battery charge level

• Check the batter y contacts, remove and reinstall your battery, then

turn your telephone back on

My phone does not respond since several minutes

• Press the key

• Remove the battery and re-insert it, then switch the phone back on

My screen is difficult to read

• Clean your screen

• Use your mobile phone in accordance with the recommended

conditions of use

My mobile phone turns off by itself

• Check that your keypad is locked when you are not using your

mobile phone

• Check the battery charge level

• Check that the function "Auto OFF" is not activated.

My mobile phone does not charge properly

• Make sure that your battery is not completely discharged; the

battery charge indicator can take several minutes and may be
accompanied by a quiet hissing sound.

• Make sure charging is carried out under normal conditions (0°C

+40°C)

• Make sure your battery is inserted. It must be inserted before

plugging in the charger

• Make sure you are using an Alcatel battery and charger

• When abroad, check that the electrical current is compatible

My mobile phone does not connect to a network

• Try connecting in another location

• Verify the network coverage with your operator

• Check with your operator that your SIM card is valid

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded

SIM card error

• Make sure the SIM card was correctly inserted

• Verify with your operator that your SIM card is 3V compatible; the

old 5V SIM cards cannot be used

• Make sure the chip on your SIM card is not damaged or scratched

Unable to make outgoing calls

• Make sure you have dialled a valid number and pressed the key

• For international calls, make sure you have entered the country and

area codes

• Make sure your mobile phone is connected to a network, and that

the network is not overloaded or unavailable

• Check your subscription with your operator (credit,SIM card valid,

etc.)

• Make sure you have not barred outgoing calls

8910

Unable to receive incoming calls

• Make sure your mobile phone is switched on and connected to a

network (check for overloaded or unavailable network)

• Check your subscription with your operator (credit,SIM card valid,

etc.)

• Make sure you have not forwarded incoming calls

• Make sure that you have not barred certain calls

The caller’s name does not appear when a call is received

• Check that you have subscribed to this service with your operator

• Your caller has concealed his/her number

The sound quality of the calls is not optimal

• You can adjust the volume during a call by means of the key

• Check the radio reception icon

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription

includes this service

• Check to be sure this feature does not require an Alcatel accessory.

When I select a number from my directory, the number is
not dialled

• Make sure that you have correctly recorded the number in your file

• Make sure that you have selected the country prefix when calling a

foreign country

I am unable to create a file in my directory

• Make sure that your directory is not full; delete some files or save

the files in the product directory

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I can’t access my voicemail

• Make sure your operator’s voicemail number is correctly entered in

“Call services/Voicemail”

• Try later if the network is busy

I am unable to send and receive messages

• Check your phone memory as it might be full, if necessary, delete

some messages

• Contact your network operator to check service availability, see the

messages settings

• Verify the server centre number with your operator

• The server centre may be saturated; try again later

The << - >> icon is displayed

• You are outside the network coverage area

I have already entered 3 incorrect PIN codes

• Contact your network operator to obtain the PUK code (Personal

Unblocking Key)

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