Alcatel 5005R User Guide
User Guide
Some of the contents in this manual may differ from your phone depending on the
software of the phone. Actual color may vary.
Your phone is designed to make it easy for you to access a wide variety of content. For
your protection, we want you to be aware that some applications that you enable may
involve the location of your phone being shared. For applications available through
Cricket, we offer privacy controls that let you decide how an application may use
the location of your phone and other phones on your account. However, the Cricket
privacy tools do not apply to applications available outside of Cricket. Please review the
terms and conditions and the associated privacy policy for each location-based service
to learn how location information will be used and protected. In addition, your Cricket
phone may be used to access the internet and to download, and/or purchase goods,
applications, and services from Cricket or elsewhere from third parties. Cricket provides
tools for you to control access to the Internet and certain Internet content. These
controls may not be available for certain devices which bypass Cricket controls.
© 2019 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are
registered trademarks under license to Cricket Wireless LLC. Other marks are the
property of their respective owners. microSD logo is a trademark of SD-3C, LLC.
Alcatel is a trademark of Nokia used under license by TCL Communication Technology
Holdings Limited. INSIGHT is a trademark of TCL Communication Technology Holdings
Limited. © 2019 TCT Mobile Limited. All rights reserved. TCL Communication Technology
Holdings Limited reserves the right to alter material or technical specification without
prior notice.
All "Signature" ringtones embedded in this phone have been composed, arranged and
mixed by NU TROPIC (Amar Kabouche).
This device meets applicable national SAR limits of
1.6 W/kg. When carrying the device or using it while
worn on your body, either use an approved accessory
such as a holster or otherwise maintain a distance of
15 mm from the body to ensure compliance with RF
www.sar-tick.com
exposure requirements. Note that the product may be
transmitting even if you are not using it.
Table of contents
Getting started ................................................................................................5
Phone setup ............................................................................................................. 5
Extending the battery life.........................................................................................8
Powering your phone on/off ................................................................................... 8
Getting around ...................................................................................................... 10
Getting to know your phone ................................................................................. 11
Key functions .......................................................................................................... 12
Phone calls ...................................................................................................22
Making calls ........................................................................................................... 22
Receiving calls ....................................................................................................... 24
Adjusting your phone settings .............................................................................. 27
Contacts........................................................................................................30
Importing and exporting contacts ....................................................................... 30
Sharing contact information ................................................................................. 30
Creating a contact ................................................................................................ 31
Adding a contact to Favorites .............................................................................. 31
Searching for a contact ........................................................................................ 31
Linking contacts ..................................................................................................... 32
Unlinking contacts ................................................................................................. 32
Messaging .....................................................................................................33
Opening the messaging screen ........................................................................... 33
Sending a message .............................................................................................. 33
Replying to a message.......................................................................................... 34
Forwarding a message ..........................................................................................34
Changing message settings ................................................................................. 34
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Email ..............................................................................................................35
Setting up the first email account ........................................................................ 35
Checking your emails ............................................................................................ 35
Responding to an email ........................................................................................ 36
Writing and sending an email .............................................................................. 37
Adding and editing email accounts ................................................................... 37
Changing general email settings ......................................................................... 38
Connecting to the Internet ...........................................................................39
Connecting to a Wi-Fi network .............................................................................. 39
Adding a Wi-Fi network .......................................................................................... 40
Checking the Wi-Fi network status ........................................................................ 40
Connecting to virtual private networks ................................................................ 41
Browsing the Internet ....................................................................................43
Opening a webpage or searching the web ....................................................... 43
Using multiple browser tabs .................................................................................. 43
Switching between tabs ........................................................................................ 44
Setting the home page ......................................................................................... 44
Downloading files .................................................................................................. 44
Changing browser settings ................................................................................... 45
Mobile Hotspot & Tethering .......................................................................... 46
Share your phone's data connection via USB ..................................................... 46
Share your phone's data connection as a portable Wi-Fi hotspot .................... 46
Rename or secure your portable Wi-Fi hotspot ................................................... 46
Using Wi-Fi Direct ...........................................................................................47
Connecting to another device via Wi-Fi Direct .................................................... 47
Bluetooth .......................................................................................................48
Turning Bluetooth on/off ........................................................................................ 48
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Changing the device name ................................................................................. 48
Pairing with another Bluetooth device ................................................................. 49
Unpairing from a Bluetooth device ...................................................................... 49
Sending data via Bluetooth .................................................................................. 50
Receiving data via Bluetooth ................................................................................ 50
Entertainment ................................................................................................51
Capturing a photo ................................................................................................ 51
Adjusting camera settings .................................................................................... 52
Recording a video ................................................................................................. 53
Using your photos .................................................................................................. 54
Applications ..................................................................................................56
Google Apps .......................................................................................................... 56
Calculator ............................................................................................................... 57
Clock ....................................................................................................................... 57
Downloads ............................................................................................................. 58
Phone settings ..............................................................................................59
Network & internet ................................................................................................. 59
Connected devices ............................................................................................... 60
Apps & Notifications .............................................................................................. 60
Battery ..................................................................................................................... 61
Display .................................................................................................................... 61
Sound ..................................................................................................................... 62
Storage ...................................................................................................................62
Security & location ................................................................................................. 63
System ..................................................................................................................... 65
Troubleshooting ............................................................................................69
For your safety ...............................................................................................72
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General safety ........................................................................................................ 72
FCC RF Exposure Information (SAR) .....................................................................73
FCC compliance ................................................................................................... 74
Hearing Aid Compatibility (HAC) regulations for mobile phones ...................... 76
CTIA ........................................................................................................................ 78
Distraction ............................................................................................................... 79
Product handling ................................................................................................... 79
Electrical safety ...................................................................................................... 82
Interference ............................................................................................................ 83
Explosive environments.......................................................................................... 85
Specifications ...............................................................................................86
12 month limited warranty ...........................................................................87
Electronic Recycling .....................................................................................90
Battery Recycling (USA & Canada) ..................................................................... 90
4
Getting started
Phone setup
Installing the NANO SIM card
You must insert your SIM card to make phone calls. You do not need to
power off your phone before inserting or removing the SIM card since this
phone supports hot swap.
1. Remove the back cover by gently pulling up on the indentation on the
bottom left of the cover.
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2. Insert the SIM card and microSDTM card as shown in the illustration below.
Micr o SD
SIM
3. Ensure that SIM and microSDTM cards have been properly secured.
Micro SD
SIM
Note: microSDTM card sold separately.
WARNING: To avoid damage to the phone, only use a standard NANO SIM
card provided by your service provider.
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Some applications may require a microSDTM card to work normally or to store
data. Therefore, it is recommended that you keep a microSDTM card installed.
Charging the battery
Your phone’s battery should have enough power for the phone to power on,
acquire a signal, and place several calls. You should fully charge the battery
as soon as possible.
When the battery is low, a low-battery warning icon will appear on the
screen.
If the battery is extremely low, you may be unable to power on the phone
even when it is being charged. In this case, try again after charging the
phone for at least 10 minutes.
1. Insert the charger’s connector into the charging port. Be sure to insert the
connector in the correct orientation. Do not force the connector into the
port.
2. Plug the charger into a standard AC wall outlet.
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3. When the battery is fully charged, unplug the charger and disconnect it
from the phone.
WARNING: Only use Alcatel-approved chargers and cables. The use of
unapproved accessories could damage your phone.
Extending the battery life
Active applications, screen brightness levels, Bluetooth and Wi-Fi usage, and
GPS functionality can drain your battery. Follow the helpful tips below to
conserve your battery power:
• Reduce the time before the Sleep Mode function is activated.
• Lower the screen brightness.
• Turn auto-sync, Wi-Fi, and Bluetooth off when not in use.
• Disable the GPS function when not in use. Most applications using this
function will periodically locate the GPS satellites for your current location.
Powering your phone on/off
Ensure that the NANO SIM card is in your phone and the battery is charged.
• Press and hold the Power key to power on your phone.
• To power it off, press and hold the Power key to open the options menu.
Tap Power off.
Setting up your phone for the first time
Follow the steps below to set up your phone for the first time or after a
factory reset:
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1. Tap the language field to select the language you want to use and then
tap START.
2. Connect to a secure and trusted Wi-Fi network, enter the password,
and tap CONNECT. To skip, tap SKIP and tap CONTINUE on the pop-up
message.
3. You will be prompted to agree to or decline Google Services, such as
location and device maintenance, and to read Google's Terms of Service.
Make your allowances and tap ACCEPT to continue.
4. Choose a screen lock type Pattern, PIN or Password to prevent others from
using your phone.
Switching to Sleep Mode
To save battery power, Sleep Mode suspends your phone in a low-powerconsumption state while the display is off. Your phone also goes into Sleep
Mode by itself when the display is automatically turned off after a certain
period of time, which you can set by tapping Settings > Display > Sleep from
the home screen.
Press the Power key to switch to Sleep Mode.
Waking up your phone
Press the Power key to activate your screen display.
Note: If you have set an unlock pattern, PIN, or password for your phone (see
Settings > Security & location > Screen lock) you’ll need to draw the
pattern or enter the PIN/password to unlock your screen.
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Getting around
Touch control
Your phone’s touch screen allows you to control actions through a variety of
touch gestures.
• Tap: Tap the buttons, icons, or applications to select items or to open
applications.
• Press and hold: To open the available options for an item (such as a
message or link in a web page), press and hold the item.
• Swipe or slide: To scroll or toggle, quickly drag your finger vertically or
horizontally across the screen.
• Drag: To drag, press and hold before you start to move your finger. While
dragging, do not release your finger until you have reached the target
position.
• Pinch: In some apps (such as Maps Go, Browser, and Photos), you can
zoom in and out by placing two fingers on the screen and pinching them
together (to zoom out) or spreading them apart (to zoom in).
• Rotate the screen: In certain applications, you can automatically change
the screen orientation from portrait to landscape by turning the phone
sideways.
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Getting to know your phone
Headset port
Light and
proximity sensor
Back
Speaker
Camera
Home
Microphone
LED Indicator
Volume keys
Power key
Touch screen
Recent apps
Charging
port
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Camera
Camera flash/Flashlight
Volume keys
Power key
Key functions
Recent apps key
• Touch to switch between apps and files you've recently opened.
Home key
• From any application or screen, tap to return to the Home screen.
• Press and hold to activate your Google Assistant.
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Back key
• Tap to go back to the previous screen, or to close a dialog box,
options menu, the Notifications panel, etc.
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to select from Power off/
Restart/Screenshot.
• Press and hold the Power key and Volume down key to capture a
screenshot.
• Press and hold the Power key for at least 10 seconds to force restart.
Volume Keys
• Adjust the earpiece or headset volume during a phone call
• Adjusts the media volume while listening to music or a video, or
streaming content
• Adjust the ringtone volume.
• Mute the ringtone of an incoming call.
• While using the Camera app, press Volume up or down key to take
a photo or press and hold to take several photos.
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Customize your Home screen by adding application shortcuts,
widgets, folders, and using wallpapers.
Status and notifications bar
Voice search
Google Apps
Favorite apps
Extended home screen
In addition to the main home screen, your phone has extended home
screens to provide more space for adding apps, widgets, and more. Once
an app or widget is added to the extended home screen, simply swipe your
finger to the left or right to access the extended home screen panels.
Choosing your wallpaper
1. Press and hold an empty place on the home screen and tap WALLPAPERS.
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2. Tap a wallpaper and tap Set wallpaper. You can also tap My photos to use
a photo as your wallpaper.
3. A popup menu will appear to set the selected wallpaper as image for the
Home screen, Lock screen, or both.
Adding items to your home screen
• To add an app to your home screen, swipe up on the home screen to
access all the applications on the phone. Press and hold the desired app,
and drag it to the home screen.
• To add a widget to your home screen, press and hold an empty place on
the home screen, then tap SHORTCUTS.
Adjusting widget size
1. Press and hold a widget on the home screen and then release it.
2. When an outline appears around the widget, drag the lines to adjust the
size.
Note: Not all widgets can be resized.
Organizing apps with a folder
1. Hold and drag an application over another to create folders.
2. To add more shortcuts into the folder, press and hold each shortcut and
drag them over the folder before releasing them.
Removing items from your home screen
1. Press and hold the item you want to delete until X Remove appears at the
top of the screen.
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2. Drag the item to X Remove and release your finger when the item turns
red.
Viewing your apps
Swipe up on the home screen to access all the applications on the phone.
You can add apps to your home screen and uninstall or disable them.
Uninstall or disable an application
1. Swipe up on the home screen.
2. Press and hold an application.
3. To uninstall an app, drag it to X Remove and release it.
4. To enable the disabled applications, swipe up on the home screen >
Settings > Apps & notifications. Tap the application and tap ENABLE to
enable it.
Note: Not all applications can be uninstalled or disabled.
Status and notification icons
Your phone will tell you exactly what’s going on by showing you simple icons.
Here’s what they mean.
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Status icons
4G connected Speakerphone is on
4G in use Phone microphone is mute
LTE connected No SIM card installed
LTE in use Vibrate mode
Connected to a Wi-Fi network Battery is very low
Airplane mode Battery is low
Signal strength Battery is partially decreased
No signal Battery is full
Alarm is set Battery is charging
Connected to a Bluetooth
device
GPS is on
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Notification icons
New email message Portable Wi-Fi hotspot is on
New text or multimedia
message
Problem with SMS or MMS
delivery
Carrier data use threshold
approaching or exceeded
New voicemail Select input method
Upcoming event
Screenshot captured
Both USB tethering and
portable hotspot are on
USB tethering is on
Missed call
Uploading data
Download finished
An open Wi-Fi network is
available
Phone is connected via USB
cable
More notifications are hidden
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Using the Notifications panel
Touch and drag the Status bar down to open the Notifications panel.
Drag down once again to enter the Quick settings panel. When there are
notifications, you can tap them to access notifications directly.
Notifications panel
When there are notifications, touch and drag down the Status bar to open
the Notifications panel to read more detailed information.
Clear new notifications (ongoing
notifications, such as New Voicemail, will
remain)
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Quick settings panel
Touch and drag the Notifications panel down to open the Quick settings
panel. This will allow you to access frequently used settings like Wi-Fi, screen
brightness, airplane mode, and others. You can open this panel from
anywhere on your device, including your lock screen.
Tap to access Settings, where you can set more
items.
Tap EDIT to customize your Quick settings panel.
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Protecting your phone with a screen lock, pin, or pattern
You can protect your phone by creating a screen lock. When enabled, you
can swipe the screen, draw a pattern, or enter a numeric PIN or password to
unlock the phone.
1. From the home screen, swipe up on the home screen > Settings > Security
& location > Screen lock.
2. Tap Screen lock.
3. Tap Swipe, Pattern, PIN, or Password.
• Tap None to disable screen lock.
• Tap Swipe to enable screen lock. Note: you will not need a pattern, PIN, or
password to access the phone
• Tap Pattern to create a pattern you must draw to unlock the screen.
• Tap PIN or Password to set a numeric PIN or a password that you must
enter to unlock your screen.
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Phone calls
Making calls
Calling from the dial pad
1. From the home screen, tap .
2. Tap to open the dial pad.
3. Enter the phone number with the on-screen keypad. Tap to delete
incorrect digits.
Note: As you enter digits, your phone searches for contacts that match.
If you see the number you want to dial, tap it to place the call
immediately without entering the rest of the number.
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4. Tap to place the call.
Tip: To make an international call, press and hold the 0 key to enter the plus
(+) symbol. Next, enter the country code, followed by the area code, and
then the phone number.
Dial a Recent Number
1. From the home screen, tap > .
2. Swipe the screen up or down and tap the contact you want to call.
Tip: You can search for a contact by tapping the search field above the
contacts list.
3. Tap the icon before the number then tap to call, or tap the number to
call.
Calling from Contacts
1. Swipe up on the home screen, tap .
2. Swipe your finger up or down to scroll through the contacts list, tap the
contact you want to call, then tap to call.
Tip: You can search for a contact by tapping the search field above the
Contact lists.
Calling from Messaging
1. From Messaging , tap the conversation with the contact you wish to
call.
2. Tap at the top of the screen to call that number.
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Receiving calls
When the screen is locked
• Press and swipe up to answer an incoming phone
call.
• Press and swipe up to reject an incoming phone
call.
• Tap to set a reminder to call the number back in 5
or 10 minutes.
• Tap to reject the call and select a preset test
message to send to the caller.
When the screen is unlocked
• Tap to answer an incoming phone call.
• Tap to reject an incoming phone call.
Note: To silence the ringtone on an incoming call, press the
volume down key.
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Using options during a call
During a call, you will see a number of on-screen options. Tap an option to
select it.
• Tap to turn the speaker on or off.
• Tap to mute or unmute your microphone.
• Tap to open the dial pad.
• Tap to put the call on hold.
• Tap to make another call separately from the first call, which is put on
hold.
• Tap to end the current call.
WARNING: Do not place the phone near your ear while the speakerphone is
in use.
Managing multi-party calls
When call waiting and three-way calling features are available, you can
switch between two calls or set up a conference call.
Note: Call waiting and three-way call features require network support and
may result in additional charges. Please contact your service provider
for more information.
Switching between current calls
When you’re on a call, your phone screen informs you that another call is
coming in and displays the caller ID.
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To respond to an incoming call while you’re on a call:
Press and swipe up to answer the call. This puts the first call on hold and
answers the second call. Press and swipe up to reject the second call.
Note: Tap to reject the second call and select a preset text message to
the caller.
To switch between two calls:
Tap or On hold on the screen.
Setting up a conference call
You can make another call while a call is in progress.
1. In the dial pad, enter a number and tap .
2. Once you have established the connection, tap > and dial the
second number. This puts the first caller on hold and dials the second
number.
3. When you’re connected to the second party, tap .
If one of the individuals on the line hangs up during your call, you and the
remaining caller stay connected. If you initiated the call and are the first to
hang up, all callers are disconnected.
To end the conference call, tap .
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