Page 1
Full HD 1080p Indoor
Pan & Tilt
Security Wi-Fi Camera
with Siren
User Guide
Please read these instructions completely
before operating this product.
Model AWF33-S2
Waiting for
Raul’s pic
Video Doorbell
Remote Monitoring Anytime from Anywhere
Wireless Made Simple.
Wireless Made Simple.
Model AWF71D
User Guide
Please read these instructions completely
before operating this product.
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Page 3
TABLE OF CONTENTS
IMPORTANT SAFETY INSTRUCTIONS .............................................................................2
INTRODUCTION .................................................................................................................. 5
System Contents ............................................................................................................... 5
Getting to Know Your Doorbell ..........................................................................................6
Cloud.................................................................................................................................6
INSTALLATION ....................................................................................................................7
Installation Tips ................................................................................................................. 7
Night Vision .......................................................................................................................7
Installing the Doorbell ......................................................................................................... 8
REMOTE ACCESS ........................................................................................................... 11
Overview..........................................................................................................................11
Requirements For Remote View ....................................................................................... 11
Connecting to the Internet ...............................................................................................12
Connecting Via the App ................................................................................................... 13
ALC SightHD App Icons ..................................................................................................15
To Take Snapshots .......................................................................................................... 18
To View and/or Take Videos ............................................................................................20
Motion Recordings ..........................................................................................................21
To Play Videos ................................................................................................................. 22
To Delete Videos .............................................................................................................25
Information Screen Options .............................................................................................26
Setting Screen ................................................................................................................. 28
Advanced Settings ...........................................................................................................30
Cloud Account Setup ......................................................................................................36
MAINTENANCE ................................................................................................................ 40
TROUBLESHOOTING ...................................................................................................... 41
PRODUCT SPECIFICATIONS .......................................................................................... 44
WARRANTY ...................................................................................................................... 45
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IMPORTANT SAFETY INSTRUCTIONS
PRODUCT SAFETY: When used in the directed manner, this unit has been designed and manufactured to ensure your
personal safety. Improper use of this product can result in potential electrical shock or fire hazards. Please read all safety and
operating instructions carefully before installation and use, and keep these instructions handy for future reference.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.
Products with CE Marking comply with EMC Directive (2004/108/EC); Low Voltage
Directive (73/23/EEC); R&TTE(1999/5/EC); ROHS Directive (2011/65/EU) issued by
the Commission of the European Community. Compliance with these directives implies
conformity to the following European Norms:
EMC: EN 301 489 LVD: EN 60950 Radio: EN 300 328
FCC Compliance Statement: This device complies with Part 15 of the FCC rules. Operation is
subjected to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may
cause undesired operation.
CAUTION: To reduce the risk of electric shock do not remove cover (or
back). No user serviceable parts inside. Refer servicing to qualied service
personnel.
DANGEROUS VOLTAGE: The lightning ash with arrowhead, within an
equilateral triangle, is intended to alert the user to the presence of
uninsulated dangerous voltage within the product’s enclosure that may be
of sufcient magnitude to constitute a risk of electric shock topersons.
ATTENTION: The exclamation point within an equilateral triangle is intended
to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the appliance.
FCC/CE WARNING
This equipment has been tested and found to comply with limits for a Class B digital device, pursuant to
Part 15 of the FCC rules and ETSI(EN) 300328. These limits are designed to provide reasonable protection
against harmful interference in residential installations. This equipment generates, uses, and can radiate
radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio or television equipment reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving Antenna.
• Move the equipment away from the receiver.
• Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for additional suggestions.
CAUTION: Any changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void your authority to operate the equipment.
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Page 5
IMPORTANT SAFETY INSTRUCTIONS
WARNING:
STRANGULATION HAZARD: Infants have STRANGLED in power cords. Keep power cords more than 3 feet away from
cribs, bassinets, play yards, and other safe sleep environments for infants.
IMPORTANT SERVICE SAFETY INSTRUCTIONS
Damages caused by non-compliance with this operating manual will void the warranty!
1. Read and Follow Instructions - All the safety and operating instructions should be read before
the product is operated. Follow all operating instructions.
2. Retain Instructions - The safety and operating instructions should be retained for future
reference.
3. Heed Warnings - Comply with all warnings on the product and in the operating instructions.
4. Power Sources - This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power supplied to your
location, consult your video dealer or local power company. For products intended to operate
from battery power, or other sources, refer to the operating instructions.
5. Overloading - Do not overload wall outlets or extension cords as this can result in the risk of
re or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged
or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or re
hazard. Periodically examine the cord, and if its appearance indicates damage or deteriorated
insulation, have it replaced by your service technician.
6. Power-Cord Protection - Power supply cords should be routed so that they are not likely to
be walked on or pinched by items placed upon or against them. Pay particular attention to
cords at plugs, convenience receptacles, and the point where they exit from the product.
7. Surge Protectors - It is highly recommended that the video equipment be connected to a
surge protector. Doing so will protect the equipment from damage caused by power surges.
Surge protectors should bear the UL listing mark or CSA certication mark.
8. Uninterruptible Power Supplies (UPS) - Because this product is designed for continuous,
24/7 operation, it is recommended that you connect the product to an uninterruptible power
supply. An uninterruptible power supply has an internal battery that will keep the product
running in the event of a power outage. Uninterruptible power supplies should bear the UL
listing mark or CSA certication mark.
CAUTION: Maintain electrical safety. Power line operated equipment or accessories connected to
this product should bear the UL listing mark or CSA certication mark on the accessory itself and
should not be modied so as to defeat the safety features. This will help avoid any potential hazard
from electrical shock or re. If in doubt, contact qualied service personnel.
9. Ventilation - Slots and openings in the case are provided for ventilation to ensure reliable
operation of the product and to protect it from overheating. These openings must not be
blocked or covered. The openings should never be blocked by placing the video equipment
on a bed, sofa, rug, or other similar surface. This product should never be placed near or over
a radiator or heat register. This product should not be placed in a built-in installation such
as a bookcase or rack unless proper ventilation is provided and the product manufacturer’s
instructions have been followed.
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IMPORTANT SAFETY INSTRUCTIONS
10. Attachments - Do not use attachments unless recommended by the product manufacturer as
they may cause a hazard.
11. Water and Moisture - Do not use receivers or video monitors near water — for example, near
a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool
and the like.
12. Heat - The product should be situated away from heat sources such as radiators, heat
registers, stoves, or other products (including ampliers) that produce heat.
13. Accessories - Do not place this video equipment on an unstable cart, stand, tripod, or table.
The video equipment may fall, causing serious damage to the product. Use this product only
with a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold with
the product. Any mounting of the product should follow the manufacturer’s instructions and
use a mounting accessory recommended by the manufacturer.
14. Camera Extension Cables - Check the rating of your extension cable(s) to verify compliance
with your local authority regulations prior to installation.
15. Mounting - The cameras provided with this system should be mounted only as instructed
in this guide or the instructions that came with your cameras, using the provided mounting
brackets.
16. Camera Installation - Cameras are not intended for submersion in water. Not all cameras
can be installed outdoors. Check your camera’s environmental rating to conrm if it can
be installed outdoors. When installing cameras outdoors, installation in a sheltered area is
recommended.
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System Contents
After unpacking, you will have the following items:
INTRODUCTION
Camera
16GB microSD card (installed)
Brackets
1 with tabs, 1 without tabs
Remote Monitoring Anytime from Anywhere
Wireless Made Simple.
QUICK START GUIDE
Screw Kit Quick Start Guide
Video
Doorbell
Model AWF71D
Template
Digital Adapter and Sticker
Wire
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INTRODUCTION
1
If you have a digital doorbell (looks similar to above), which usually plays a short
musical tune, then do the following:
A. Turn off power to the doorbell.
B. Remove the existing doorbell and disconnect the two wires.
C. Install the digital adapter using the included sticker to the door chime box as
shown then go to step 2 below.
Video Doorbell
Digital Doorbell
OR
Digital Adapter
Getting to Know Your Doorbell
HD Camera
Microphone
Light sensor
Push Button
Reset
Button
Terminals
Speaker
Cloud
When the Cloud option is activated (see page 36), recorded videos will automatically be
transferred onto the cloud.
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INSTALLATION
Installation Tips
• Before you install the doorbell, plan where and how it will be positioned, either next to the
door or on a side wall, usually replacing an existing standard doorbell.
• Determine if your doorbell is a standard or digital doorbell and use the applicable
installation instructions.
• Optimized motion detection range is 6 - 18 feet for doorbell’s camera. The farther away an
object is, the less accurate the motion detection.
• Avoid having a direct light source in the view of the doorbell’s camera, including street
lights, ceiling or oor lamps, spotlights in the driveway, etc.
• Rainfall, pool water ripples/reections, tree/shrub leaves blowing in the wind – and the
shadows they create – can generate motion detection false alarms.
• Before starting permanent installation, have another person check the doorbell’s camera
image on the tablet/phone when camera is positioned in the same place it will be
permanently installed.
• It is recommended to ensure a clear line of sight between the camera and Wi-Fi router and
to limit the amount of obstructions, such as walls and tree branches, between the camera
and Wi-Fi router. Walls made of heavy building materials such as brick or concrete will
signicantly reduce signal range.
• If the signal will have to pass through a wall, placing the Wi-Fi router or camera next to a
window will improve the signal strength.
• Do not install the camera pointing out of a window. The night-time picture will be unusable
due to reection from the night vision LEDs.
• As dust, grime, and cobwebs accumulate on the camera glass, they can reect light from
the infrared LED and might lower video quality. Periodically clean the lens glass with a soft
cloth.
Night Vision
The doorbell’s camera has built-in infra-red LEDs to allow you to view at night for 24hrs
surveillance. The LEDs will automatically activate at night and the picture viewed will turn to
black and white. The night viewing range is up to 20 feet.
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INSTALLATION
Installing the Doorbell - Replacing a Standard Doorbell
If you have a mechanical doorbell (looks similar to image at
the right), which will make the traditional “ding-dong” sound,
then do the following:
IMPORTANT: Please set up the doorbell first before mounting and stay in close range with the doorbell during setup.
Turn off power to the doorbell.
u
Remove the existing doorbell and
v
disconnect the two wires.
Connect the two wires as shown and
w
then go to step 4 on page 10.
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INSTALLATION
Installing the Doorbell - Replacing a Digital Doorbell
If you have a digital doorbell (looks similar to image at the
right), which usually plays a short musical tune, then do the
following:
IMPORTANT: Please set up the doorbell first before mounting and stay in close range with the doorbell during setup.
Turn off power to the doorbell. Remove
u
the existing doorbell and disconnect the
two wires.
Connect the two wires as shown.
v
I
nstall the digital adapter using the included
w
sticker to the door chime box as shown and
then go to step 4 on page 10.
Digital is selected in the Doorchime setting,
see page 35.
Make sure
Digital Adapter
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INSTALLATION
Installing the Doorbell
IF DOORBELL IS NEXT TO THE DOOR
x
Install the bracket with tabs where the previous doorbell was, next to the door, using the
template, the 2 small screws and if necessary, the anchors. Make sure the wires are fed
through the appropriate square opening in the bracket. Then line up the video doorbell
on the bracket and slide down until secure.
When installed,turn power back on. Wait until the LED ring repeatedly flashes 3 times
(approximately 1.5 minutes for the unit to re-boot), then continue to the Remote Access
section.
IF DOORBELL IS ON A SIDE WALL
x
Stack the brackets with tabbed bracket on top to create the 30° angle. Use the included
template and install on the side wall where the previous doorbell was using one large
screw and one small screw and if necessary, anchors. Make sure the wires are fed
through the appropriate square opening in the brackets. Line up the video doorbell on
the bracket and slide down until secure.
When installed,turn power back on. Wait until the LED ring repeatedly flashes 3 times
(approximately 1.5 minutes for the unit to re-boot), then continue to the Remote Access
section.
Tabs
Intentionally
removed
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REMOTE ACCESS
Overview
The doorbell’s camera allows you to view live video from an iPhone®, iPad®, iPod Touch® or
AndroidTM smartphone or tablet. Free apps are available through the Apple App Store or the
Android Market/Google Play.
Up to three remote users can access live video at the same time as long as they have the
Device ID (DID) Code and Security Code.
IMPORTANT:
The number of remote viewers is determined by the amount of “available upload bandwidth” on your home
network.
Requirements for Remote View
• iPhone
• Android
Recommended Minimum Internet Upload Speed
512Kbps upload speed (or bandwidth) to achieve up to an average of 2FPS viewing speed.
Average viewing speed will depend on other restrictions by your ISP (internet service provider).
®
, • iPad®, • iPod Touch® (iOS 9.0 and above)
TM
smartphone or tablet (version 4.4X or above)
IMPORTANT:
Note: Not suitable for Windows mobile device or Blackberry smartphones.
SCREEN-SHOT NOTE:
The illustrations of the App in this manual are of the Android. The Apple device’s App will look very similar and the
operation will be the same, except where noted.
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REMOTE ACCESS
Connecting to the Internet
Download the ALC SightHD App
as follows:
u
APPLE DEVICE:
From your iPhone or iPad, go to the
App Store and search for ALC SightHD.
ANDROID DEVICE:
From your Android smartphone or tablet
device, go to Google Play and search for
ALC SightHD.
TO CONNECT VIA WI-FI, see the
v
following pages.
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Connecting Via the App
When power is supplied to the doorbell,
u
allow it to boot up for approximately 90
seconds, the LED ring will blink 3 times
when ready.
Now Launch the ALC SightHD App and
v
the Setup Wizard will appear.
Tap + to start the Wizard and then tap
w
Doorbell.
REMOTE ACCESS
Tap Next; the unit will start searching,
x
and connect to the Video Doorbell.
If Bluetooth is not turned On on the
phone, then this screen will popup.
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REMOTE ACCESS
Connecting Via the App
Select your home network from the
y
menu, and then enter your home
network’s Wireless Password. If you get
an error, make sure to enter the correct
password and repeat.
At the next screen enter a new password/
U
security code twice and remember it or
write it down. Tap Save.
Your doorbell is now setup.
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ALC SightHD App Icons
Main Screen
A still picture will appear when on the main
screen. Tap the still screen to access the live
video screen.
See the next page for icon descriptions.
REMOTE ACCESS
Live View Screen
The following icons appear when on the
Live View Screen. See page 16 for icon
descriptions.
If desired, rotate the Android or Apple device
90° for full screen landscape viewing. The
icons will not appear when viewing in this
landscape mode.
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REMOTE ACCESS
ALC SightHD App Icons
Icon
Add System
Edit Setting
Icon Description
Tap this icon to enter the setup wizard; see page 13.
Tap this icon to access the App’s options. See below:
Tap this icon to set up camera
configuration or make changes to your
existing settings. It is also where the
Advanced Settings are accessed.
Tap this icon to delete the camera setup from
the app. This will not reset the camera or
remove it from your Wi-Fi network.
Tap this icon to access the Events List to
check or playback the videos. See page 22.
Reconnect
Information
Tap this icon to refresh the camera’s connection.
Tap this icon to enter the Setup PIN Lock, or view the
doorbell’s info. See page 27.
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ALC SightHD App Icons
REMOTE ACCESS
Icon
Snapshot
Record
Mute
X
Microphone
Icon Description
Tap to capture screen images. The snapshots will be
saved into the camera roll of your mobile device.
See page 18 for more details.
Tap to record and tap again to stop recording.
See page 20 for more details.
Press to hear the sound of the camera’s microphone
through the SightHD App. Tap again to mute the sound.
Tap and hold, then speak into your phone/tablet and
it will be heard through the doorbell. Release to hear
response.
Still
Return
Tap to pause the live streaming video, but still allow
audio. This is for the case you have a weak connection
to the doorbell on your phone but want to at least talk to
whomever is at the door.
Tap to return to the Main screen.
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REMOTE ACCESS
To Take Snapshots
From the Main screen, tap to remote
u
view your camera system.
Tap the SNAPSHOT icon to take
v
a snapshot of the current image;
“Snapshot is successful” will appear
briefly.
To View Snapshots
FOR iOS:
Your snapshots will be named with the time
stamp and saved into the Camera Roll >
snapshot folder on your Apple device.
FOR ANDROID:
Your snapshots will be named with the time
stamp and saved into the Photo gallery >
snapshot folder on your Android device.
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To Take Snapshots
PINCH AND ZOOM: To zoom in or out,
w
use the simple pinch and zoom gesture
with this app.
REMOTE ACCESS
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REMOTE ACCESS
To View and/or Take Videos
From the main screen, tap to remote
u
view your camera system.
Tap the Record icon to start recording
v
(the recording icon appears at the
top-right corner). The App will record
for 1 minute. See page 22 to playback
videos.
Cloud: When an SD card is inserted
and the Cloud option is activated
(see page 36), recorded videos will
automatically be transferred onto the
cloud, i.e. Google Drive.
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To View and/or Take Videos
PINCH AND ZOOM: To zoom in or out,
w
use the simple pinch and zoom gesture
with this app.
Motion Recordings
REMOTE ACCESS
If set to Software Sensitivity when motion is detected on the video camera, the camera
u
will automatically record for one minute and then stop recording. See Sensitivity Settings
on page 33 and 34.
IMPORTANT: By default, Software Sensitivity is set to Human Motion Detection. This software looks for specific
moving shapes to detect motion.
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REMOTE ACCESS
To Play Videos
From the main screen, tap the Edit
u
Setting icon.
Tap the Event icon; the “Select Event
v
Filter” pop-up will appear.
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To Play Videos
Select the desired Start Time/Date of
w
the videos you want to view by tapping
on the respective option (date or time)
and then setting. When finished, tap
Done.
REMOTE ACCESS
Repeat for Stop Time/Date, then tap
x
OK; the Event List will appear.
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REMOTE ACCESS
To Play Videos
Tap the video name once to play the
y
video clip.
When playing back a video, tap the Pause icon
to pause the video. Tap again to resume.
To Mute, tap the Mute icon.
To take a snapshot, tap the Snapshot icon.
DOWNLOAD A VIDEO: To download a video
to your Android or Apple device, press the
Download icon and it will download to your
device.
To Set Display Filter: To filter the Date/
U
Time again, simply tap the Magnifying
Glass while in the Events List.
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To Delete Videos
Access the Events List as shown in
steps 1 to 4 on pages 22-23.
u
To delete one video, tap the Delete
One icon. Then tap Delete next to the
respective file you want to delete.
REMOTE ACCESS
To delete all video, tap the Delete
v
All icon. Then tap Delete next to the
respective file you want to delete.
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REMOTE ACCESS
Information Screen Options
From the main screen, tap the
Information icon; a pop-up will appear.
u
To view information (Version, etc.), tap
v
About.
Android Screen
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REMOTE ACCESS
Information Screen Options
ANDROID DEVICES: To set up the App
so you will get notified when motion has
w
been detected, tap Notify.
Tap the Notify Enable box, then tap OK.
When motion is detected, you will receive
notifications.
This Notification setting is for all cameras
and doorbells in the SightHD app. To turn
off Notifications for individual cameras, go
to Advanced Settings for that camera.
Tap Video Hardware Acceleration, then
tap the Video Hardware Acceleration
box and then tap OK to activate Video
Hardware Acceleration.
APPLE DEVICES:
u Launch Settings/System Preferences from your Home screen on the Apple device.
v Tap Notification Center; a list of Apps will appear.
w Scroll down to find “ALC SightHD” App and click on it.
x The Setting screen displays. Turn the notification ON or OFF as desired.
Note: It takes time for the changes to take effect in iOS, normally within two hours.
To Setup the Pin Lock, tap Setup PIN Lock.
x
Tap the Enable Lock When Starting switch
to enable, or disable the Pin Lock.
Using the keyboard, enter a four digit code.
Then confirm this exact code.
Now that the Pin is set and enabled, whenever
the App is opened you must enter this code.
TIP: Setting a PIN Lock code will prevent others
from activating the app and viewing your camera
images.
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Page 30
REMOTE ACCESS
Setting Screen
From the main screen, tap the Edit
u
Setting icon.
Tap the Setting icon; the System
v
Information Screen will appear.
— 28 —
Page 31
Setting Screen
On this screen you can change the
w
name of your System (camera) and
access the Advanced Settings menu.
You can also enable E-Mail alerts.
REMOTE ACCESS
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Page 32
REMOTE ACCESS
Advanced Settings
From the main screen, tap the Edit
u
Setting icon.
Tap the Setting icon; the System
v
Information Screen will appear.
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Page 33
Advanced Settings
Tap on the Advanced icon.
w
REMOTE ACCESS
Enter your Admin password (Default
x
was 123456 unless it was changed),
then tap OK.
See the following pages for
descriptions of advanced settings.
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REMOTE ACCESS
Advanced Settings
Tap on Base Settings and the Base setting
options will appear. Perform the following
on this screen:
ADMIN PASSWORD: Tap to change the
Admin Password from the default 123456.
Admin Password is used to get into this screen.
DEVICE SECURITY CODE: Tap to change
the Security Code which is used to access the
device.
TIME ZONE: Tap to change/set the Time
Zone where the camera is located.
WI-FI SETTING: The Wi-Fi setting allows
you to choose the home network and setup
the Wi-Fi environment. When you tap WI-FI
Setting, the system automatically scans the
nearby network and shows the available Wi-Fi
routers in the list. Choose the Wi-Fi router
connected to the home network and enter the
Wi-Fi router password if necessary. Due to
security concerns, it is suggested to use the
WPA/WPA2/WPA2-PSK protocol for Wi-Fi
network.
TIME STAMP: Tap to set the position and
color of the time stamp.
Tap on Email Setting and the Email setting
options will appear. Perform the following
on this screen:
EMAIL: Tap to enable the Email Alert.
EMAIL: Tap to enter your email to receive
alerts.
Continued on the Next Page
— 32 —
Page 35
Advanced Settings
Tap on Video Setting and the Video setting
options will appear. Perform the following
on this screen:
VIDEO QUALITY: Tap to set the Video
Quality. Tapping VGA will allow for faster
video streaming, but the picture will not be
as clear. Tapping HD Video (1080P) will
give the best video but will be slow. Tapping
Better Image (720P) will provide mid speed
and mid video picture.
LOW LIGHT ENHANCEMENT: Tap to set
the Low Light Enhancement. 5 will provide the
brightest enhancement and 1 the lowest.
REMOTE ACCESS
Tap on Sensitivity Setting and the
Sensitivity setting options will appear.
Perform the following on this screen:
DETECT MODE:
the desired Sensitivity Settings as follows:
OFF: Turns sensitivity off. (No Motion
Detection)
Software: Uses advanced software for
motion detection. In this setting, set the
Day and Night as desired. Higher means
more sensitive to less motion creating
more recordings.
Human Motion: Detects human motion.
.
Continued on next page.
Tap Detect Mode to set
— 33 —— 32 —
Page 36
REMOTE ACCESS
Advanced Settings
Tap on Push Notification Setting and the
Push Notification options will appear.
Perform the following on this screen:
Notify Enable: Enable this setting and when
motion is detected or the doorbell is pressed,
you will get an alert on your mobile device.
This feature is to turn notifications On or Off
from specific cameras. An example would
be to receive Notifications from your Video
Doorbell, but not your Driveway camera.
Tap on SD Card Setting and the SD Card
setting options will appear. Perform the
following on this screen:
SD CARD FORMAT Tap and then confirm
to format the MicroSD card inserted in the
camera.
OVERWRITE SD CARD: Tap this switch
to activate. When activated, the camera will
delete the oldest recordings in order to record
new files when the MicroSD card is full.
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Advanced Settings
Tap on Melody Setting and the Melody
options will appear. Perform the following
on this screen:
Change Melody Type: Tap and the doorbell
will play the new chime. Repeatedly press to
select the desired melody.
Adjust Melody Volume: Tap and the
doorbell will play the chime in the new volume.
Repeatedly press to select the desired volume.
Melody Enable: When disabled, it will turn the
Melody off at the Doorbell.
Tap on Doorchime and the Doorchime
setting options will appear. Perform the
following on this screen:
Doorchime: Tap to select to doorbell system
being used. Traditional Chime is default which
is the standard “ding dong” mechanical chime.
Digital Chime is an electronic chime that plays
melodies.
For Digital Chimes, you can select the length
of time that the indoor chime plays using the
slider bar.
REMOTE ACCESS
Tap on About Device to view the info on
the device such as Model, Version, etc.
— 35 —— 34 —
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REMOTE ACCESS
Cloud Account Setup
This device has a feature that will automatically upload recorded video files from the cameras
MicroSD card to either Google Drive® or Dropbox®. To use this feature you must already have
an existing Google Drive or Dropbox account.
To sign up for a free account, go to:
www.google.com/drive
www.dropbox.com
There is no charge from ALC to use this feature. It is free!
After setting up your Google Drive or
u
Dropbox account, you will need to
establish an ALC Cloud account. To
do this go into Advanced Settings as
shown on page 36.
Tap the Cloud Storage option.
v
w
Tap Bind.
— 36 —
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Cloud Account Setup
On the Sign in screen, tap Create or
x
log into your previous created account.
To create your Cloud account, enter
y
a valid email address and create a
password. Agree to the privacy policy.
REMOTE ACCESS
Enter the verification code and tap
Submit.
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REMOTE ACCESS
Cloud Account Setup
After creating the account, a welcome
U
screen appears. Tap OK to dismiss the
message.
When the Device List appears, tap on
V
the desired option; Google Drive or
Dropbox, to create the binding.
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Cloud Account Setup
To confirm binding, tap on the
W
Dropbox or Google Drive icon.
Now, you will need to sign in onto your
X
Google Drive or Dropbox account.
Enter your email and password and tap
Sign in.
REMOTE ACCESS
Congratulations! Your Cloud setup is
complete. Now you can access videos
anywhere by simply going into the
Google Drive or Dropbox website or
app.
NOTE:
the Cloud after it has been recorded to the microSD
card and the cloud Storage is setup.
Videos will automatically be saved onto
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MAINTENANCE
Doorbell
When dust and grime builds up on the camera lens and glass, it will affect the night vision
capability. The infrared light reflects off of the dust and grime, limiting the camera’s “vision.” Use
a microfiber cloth to regularly clean the camera or when night vision video is cloudy or unclear.
Reset
To reset the doorbell, press and hold the Reset button for 10 seconds
until the light around the button blinks rapidly
Reset
Button
Upgrading the Firmware
The Video Doorbell Firmware will upgrade automatically or the SightHD app will notify you
when a new version is available.
Removing Video Doorbell from Bracket
Insert a small screwdriver or paper clip in between the
doorbell and the bracket release tab and push out.
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TROUBLESHOOTING
If you have any trouble with your system, try these simple steps which should handle most
common issues.
Problem
The App cannot locate
the doorbell.
No Image appears.
Poor picture quality.
The motion sensor
does not respond to
movement.
The App cannot record
any video clips.
Email Alert is not working.
Possible Solution
Make sure there is power is to the camera.
Make sure your network supports DHCP protocol.
Make sure the doorbell and mobile device are on the
same network or router.
Use the Add Device feature to manually add the camera.
Make sure the home network is selected.
Make sure there is power is to the camera.
Make sure the fuse in the breaker box is not broken or
deactivated.
Relocate the doorbell to obtain the best reception of
wireless signal.
Make sure the doorbell is properly configured in App.
Make sure the mobile device is connected to 3G/4G/WiFi properly.
Clean the camera lens using a microfiber cloth.
Select a different setting for video quality, see page 33.
Ensure the MicroSD card is inserted into the camera.
There might be no movement detected to trigger.
Sensitivity option is not activated, see page 33.
Make sure there is power is to the camera.
Make sure the MicroSD card has been correctly inserted.
Make sure the motion detection function has been
enabled, see page 33 and 34.
Format the MicroSD card when it is used for the first time.
Make sure you are using a Class 10 rated memory card.
Make sure the email alert function is enabled.
A Gmail account is suggested for the email alert function.
Make sure you have setup the system configuration as
suggested in the Email Alert section.
Make sure the email address has been correctly entered.
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TROUBLESHOOTING
Problem
A white image appears at
night.
Memory card error.
Wrong data and time are
shown.
Mobile device keeps
disconnecting from the
doorbell.
Possible Solution
The camera’s infrared LEDs shine invisible light that
reflects off of surfaces such as glass and will cause white
light. Place the camera on the other side of the window
to improve the night vision or place it in a well-lit area
(recommend to install a security lamp to improve lighting).
Make sure the MicroSD card is correctly inserted in the
camera and formatted.
Make sure you are using Class 10 rated memory card.
Wrong date and/or time will result in unexpected record
schedule.
Make sure you’ve selected the correct time zone.
Confirm the system date/time of the mobile device to
ensure correct operation.
Clock will set itself when connected to the internet. Make
sure the system is connected properly to the internet.
You may use your mobile device to access the system to
see if remote view is functioning properly.
The Video Doorbell uses Bluetooth during the setup
process so make sure Bluetooth is turned On on your
phone and is not connected to any Bluetooth devices
Make sure that Data is turned Off on your smartphone
and the phone is connected to your Wi-Fi
If selecting Doorbell during the setup keeps failing, then
select Wi-Fi camera.
Bracket is broken.
Doorbell is not sounding.
There is a constant
“humming” sound
coming from my indoor
mechanical chime.
Actually, one of the brackets comes with the tabs broken
off so you can utilize it for extra angle if needed.
Make sure the correct doorbell type is selected in the
settings, Digital or Traditional.
Make sure that you have added the Digital Adapter to the
digital chime
To eliminate (or greatly
reduce) the hum, we
recommend an electrician
adding a 2W 15 Ohm
resistor to the chime
electrical connection
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TROUBLESHOOTING
Problem
Cannot connect to my
Doorbell after setting it up.
My doorbell stopped
working or is not getting
any power
How do I reset my
camera?
Possible Solution
If the LED light is flashing, then the camera is not
connected to your Wi-Fi
Typically this means that you may have typed in your WiFi password incorrectly
You will need to reset your camera and start over
Verify that your Wi-Fi password is correct
You must use standard 2.4GHz Wi-Fi and not 5GHz Wi-Fi.
Sometimes passwords for each may be different
The voltage required for the Video Doorbell is 10-24 Vac.
Check the voltage at the transformer. Typically for a
standard 16V transformer it will read ~19-20 Vac.
Check the voltage at the Doorbell. This is typically ~2V
less than at the transformer.
If you are not getting any voltage reading at the doorbell,
then that means there is a disconnect or “short”
somewhere in the wiring. This will need to be diagnosed
by an electrician.
The Reset button is located on the back of the Video
Doorbell. Press and hold the Reset button for 10
seconds; the LED light around the Doorbell button will
start to flash rapidly.
What is my Admin
Password?
What is the Security
Code?
I have a digital door chime
and it is not working with
the Video Doorbell.
The default Admin Password is 123456. This can be
changed once in the Advanced Settings
The default Security Code is 123456, but during the
camera setup, it is required that you change it to your
own.
If you cannot remember what the Security Code is, you
must reset your camera back to factory defaults, delete
the camera setup in the ALC SightHD app, and set the
camera back up as if it were brand new.
Ensure that you have added the Digital Adapter to the
digital chime.
You will also need to go into the Advanced Settings for
the Doorbell to change the Doorchime Type setting to
Digital Chime.
Also adjust the time depending on how long the melody is
on your digital chime.
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PRODUCT SPECIFICATIONS
Doorbell
Communication Range. ........................................................................... 300 ft in open space
Camera Resolution ................................................................................................ 1920x1080
Operating Temperature. ..............................................................14°F ~ 122°F (-10°C ~ 50°C)
Operating Voltage. ................................................................................................. 10-24V AC
Night Vision. .......................................................................................................................20ft
Dimensions. ................................................................... 2.6 x 1.8 x 5.2 in (66 x 46 x 132 mm)
MicroSD Card Time (16GB). .............................................................. 1,400 Events (HD/Better)
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One-Year Limited Warranty
WARRANTY
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Page 48
WARRANTY
2019
— 46 —
Page 49
Wireless
Made Simple.
ALCWireless.com
041819_v1
Page 50
Wireless Made Simple.
ALCWireless.com
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