KeyPad User Manual
Updated January 4, 2021
KeyPad is a wireless indoor touch-sensitive keyboard for managing the Ajax
security system. Designed for indoor use. With this device, the user can arm and
disarm the system and see its security status. KeyPad is protected against
attempts to guess the passcode and can raise a silent alarm when the passcode is
entered under duress.
Connecting to the Ajax security system via a secured radio protocol,
KeyPad communicates with the at a distance of up to 1,700 m in line of sight.
KeyPad operates with Ajax hubs only and does not support connecting via or
integration modules.
The device is set up via the for iOS, Android, macOS, and Windows.
Jeweller
hub
ocBridge Plus
uartBridge
Ajax apps
Functional elements
Buy keypad KeyPad
1. Armed mode indicator
2. Disarmed mode indicator
3. Night mode indicator
4. Malfunction indicator
5. The block of numerical buttons
. “Clear” button
7. “Function” button
. “Arm” button
9. “Disarm” button
10. “Night mode” button
11. Tamper button
12. On/Off button
To remove the SmartBracket panel, slide it down (perforated part is required for
actuating the tamper in case of any attempt to tear off the device from the
surface).
Operating Principle
KeyPad is a stationary control device located indoors. Its functions include
arming/disarming the system with a numerical combination (or just by pressing the
button), activating Night Mode, indicating the security mode, blocking when
someone tries to guess the passcode and raising the silent alarm when someone
forces the user to disarm the system.
KeyPad indicates the state of communication with the hub and system
malfunctions. Buttons are highlighted once the user touches the keyboard so you
can enter the passcode without external lighting. KeyPad also uses a beeper sound
for indication.
To activate KeyPad, touch the keyboard: the backlight will switch on, and the
beeper sound will indicate that KeyPad has woken up.
If the battery is low, the backlight switches on at a minimum level, regardless of the
settings.
If you do not touch the keyboard for 4 seconds, KeyPad dims the backlight, and
after another 12 seconds, the device switches to the sleep mode.
When switching to sleep mode, KeyPad clears the entered commands!
KeyPad supports passcodes of 4-6 digits. The entered passcode is sent to the hub
after pressing the button: (arm), (disarm) or (Night mode). Incorrect
commands can be reset with the C button (Reset).
13. QR code
When incorrect passcode is entered three times during 30 minutes, KeyPad locks
for the time preset by the administrator user. Once KeyPad is locked, the hub
ignores any commands, simultaneously notifying the security system users of the
attempt to guess the passcode. The administrator user can unlock KeyPad in the
app. When the pre-set time is up, KeyPad unlocks automatically.
KeyPad allows arming the system without passcode: by pressing the button
(Arm). This feature is disabled by default.
When the function button (*) is pressed without entering the passcode, the hub
executes the command assigned to this button in the app.
KeyPad can notify a security company of the system being disarmed by force. The
Duress Code — unlike the panic button — does not activate sirens. KeyPad and the
app notify of successful disarming the system, but the security company receives
an alarm.
Indication
When touching KeyPad, it wakes up highlighting the keyboard and indicating the
security mode: Armed, Disarmed, or Night Mode. The security mode is always
actual, regardless of the control device that was used to change it (the key fob or
app).
Event Indication
Malfunction indicator X blinks
Indicator notifies about lack of communication
with hub or keypad lid opening. You can check the
reason for malfunction in the
.
KeyPad button pressed
A short beep, the system’s current arming state
LED blinks once
The system is armed
Short sound signal, Armed mode / Night mode
LED indicator lights up
The system is disarmed
Two short sound signals, LED disarmed LED
indicator lights up
Incorrect passcode Long sound signal, the keyboard backlight blinks
Ajax Security
System app
3 times
Failed to arm one or several detectors
(e.g., a window is opened)
Long sound signal, the security mode indicator
blinks 3 times
A malfunction is detected when arming
(e.g., the detector is lost)
A long beep, the system’s current arming state
LED blinks 3 times
The hub does not respond to the command — no
connection
Long sound signal, the malfunction indicator
lights up
KeyPad is locked after 3 unsuccessful attempts
to enter the passcode
Long sound signal, security mode indicators blink
simultaneously
Low battery
After arming/disarming the system, the
malfunction indicator blinks smoothly. The
keyboard is locked while the indicator blinks.
When activating KeyPad with low batteries, it will
beep with a long sound signal, the malfunction
indicator smoothly lights up and then switches
off.
Connecting
Before connecting the device:
Only users with administrator rights can add a device to the app
How to connect KeyPad to the hub:
1. Switch on the hub and check its Internet connection (the logo glows white or
green).
2. Install the . Create the account, add the hub to the app, and create at
least one room.
Ajax app
3. Make sure that the hub is not armed, and it does not update by checking its
status in the Ajax app.
For detection and pairing to occur, KeyPad should be located within the coverage of
the wireless network of the hub (at the same protected object).
A request for connection to the hub is transmitted for a short time at the moment
of switching on the device.
If KeyPad failed to connect to the hub, switch it off for 5 seconds and retry.
The connected device will appear in the app device list. Update of the device
statuses in the list depends on the detector ping interval in the hub settings (the
default value is 36 seconds).
There are no pre-set passwords for KeyPad. Before using a KeyPad, set all necessary
passwords: common, personal, and duress code if you are forced to disarm the system.
Selecting the Location
The location of the device depends on its remoteness from the hub, and obstacles
hindering the radio signal transmission: walls, floors, large objects inside the room.
The device developed only for indoor use.
Do not install KeyPad:
1. Select the Add Device option in the Ajax app.
2. Name the device, scan/write manually the QR Code (located on the body and
packaging), and select the location room.
3. Select Add — the countdown will begin.
4. Switch on KeyPad by holding power button for 3 seconds — it will blink once
with the keyboard backlight.
Check the Jeweller signal strength at the installation location
During testing, the signal level is displayed in the app and on the keyboard with
security mode indicators (Armed mode), (Disarmed mode), (Night mode)
and malfunction indicator X.
If the signal level is low (one bar), we cannot guarantee the stable operation of the
device. Take all possible measures to improve the quality of the signal. At least,
move the device: even a 20 cm shift can significantly improve the quality of signal
reception.
If the device has low or unstable signal strength even after moving, use a
.
KeyPad is designed for operation when fixed to the vertical surface. When using
KeyPad in hands, we cannot guarantee successful operation of the sensor
keyboard.
States
1. Near the radio transmission equipment, including that operates in 2G/3G/4G
mobile networks, Wi-Fi routers, transceivers, radio stations, as well as an Ajax
hub (it uses a GSM network).
2. Close to electrical wiring.
3. Close to metal objects and mirrors that can cause radio signal attenuation or
shading.
4. Outside the premises (outdoors).
5. Inside premises with the temperature and humidity beyond the range of
permissible limits.
. Closer than 1 m to the hub.
ReX radio
signal range extender
Parameter Value
Temperature
Temperature of the device. Measured on the
processor and changes gradually
Jeweller Signal Strength Signal strength between the hub and KeyPad
Battery Charge
Battery level of the device. Two states available:
Lid
The tamper mode of the device, which reacts to
the detachment of or damage to the body
Connection
Connection status between the hub and the
KeyPad
Routed Through ReX
Displays the status of using the ReX range
extender
Temporary Deactivation
Shows the status of the device: active, completely
disabled by the user, or only notifications about
triggering of the device tamper button are
disabled
Firmware Detector firmware version
Device ID Device identifier
Settings
1. Devices
2. KeyPad
ОК
Battery discharged
How battery charge is displayed in
Ajax apps
1. Devices
2. KeyPad
3. Settings
Setting Value
First field Device name, can be edited
Room
Selecting the virtual room to which the device is
assigned
Arming/Disarming Permissions
Selecting the security group to which KeyPad is
assigned
Access Settings
Selecting the way of verification for
arming/disarming
Passcode Setting a passcode for arming/disarming
Duress Code
Setting
Function button
Selection of the button function *
Arming without Password
If active, the system can be armed by pressing
Arm button without passcode
Auto-lock After Wrong Password Attempts
If active, the keyboard is locked for the pre-set
time after entering incorrect passcode three
times in a row (during 30 min). During this time,
the system cannot be disarmed via KeyPad.
Auto-lock time (min) Lock period after wrong passcode attempts
Keypad code only
User passcode only
Keypad and user passcode
a duress code for silent alarm
Off — the Function button is disabled and
does not execute any commands when
pressed.
Send Alarm — by pressing the Function
button, the system sends an alarm to the
monitoring station of the security company
and to all users.
Mute Fire Alarm — when pressed, mutes the
fire alarm of FireProtect/FireProtect Plus
detectors.
Learn more
Brightness Brightness of the keyboard backlight
Volume Volume of the beeper
Jeweller Signal Strength Test
Switches the device to the signal strength test
mode
Attenuation Test
Switches the KeyPad to the signal fade test mode
(available in devices with firmware version 3.50
and later)
Temporary Deactivation
Allows the user to disconnect the device without
removing it from the system.
Two options are available:
User Guide Opens the KeyPad User Manual
Unpair Device
Disconnects the device from the hub and deletes
its settings
KeyPad allows to set both general and personal passcodes for each user.
To install a personal passcode:
Each user sets a personal passcode individually!
Entirely— the device will not execute system
commands or participate in automation
scenarios, and the system will ignore device
alarms and other notifications
Lid only— the system will ignore only
notifications about the triggering of the device
tamper button
Learn more about temporary
deactivation of devices
1. Go to profile settings (Hub Settings Users Your profile settings)
2. Click Access Code Settings (in this menu you can also see the user identifier)
3. Set the User Code and Duress Code
Security management by passwords
You can control the security of the entire facility or separate groups using common
or personal passwords (configured in the app).
If a personal password is used, the name of the user who armed/disarmed the
system is displayed in notifications and in the hub event feed. If a common
password is used, the name of the user who changed the security mode is not
displayed.
Security management of the entire facility using a common
password
Enter the common password and press the arming / disarming / Night mode
activation .
For example: 1234 →
Group security management with a common password
Enter the common password, press the *, enter the group ID and press the arming
/ disarming / Night mode activation .
For example: 1234 → * → 02 →
If a group is assigned to the KeyPad (Arming / Disarming permission field in the
keypad settings), you do not need to enter the group ID. To manage the arming
mode of this group, entering a common or personal password is sufficient.
Please note that if a group is assigned to the KeyPad, you will not be able to
manage Night mode using a common password.
What is Group ID?
In this case, Night mode can only be managed using a personal password (if the
user has the appropriate rights).
Security management of the entire facility using a personal
password
Enter user ID, press *, enter personal password, and press the arming /
disarming / Night mode activation .
For example: 02 → * → 1234 →
Group security management using a personal password
Enter user ID, press *, enter personal password, press*, enter group ID, and press
the arming / disarming / Night mode activation .
For example: 02 → * → 1234 →* → 05 →
If a group is assigned to the KeyPad (Arming / Disarming permission field in the
keypad settings), you do not need to enter the group ID. To manage the arming
mode of this group, entering a personal password is sufficient.
Using a duress password
A duress password allows you to raise a silent alarm and imitate alarm
deactivation. A silent alarm means that the Ajax app and sirens will not shout and
expose you. But a security company and other users will be alerted instantly. You
can use both personal and common duress password.
Rights in the Ajax security system
What is User ID?
What is Group ID?
What is User ID?
Scenarios and sirens react to disarming under duress in the same way as to normal
disarming.
To use a common duress password:
Enter the common duress password and press the disarming key .
For example: 4321 →
To use a personal duress password:
Enter user ID, press *, then enter personal duress password and press the
disarming key .
For example: 02 → * → 4422 →
How the fire alarm muting function works
Using the KeyPad, you can mute the fire alarm by pressing the Function button (if
the corresponding setting is enabled). The reaction of the system to pressing a
button depends on the settings and the state of the system:
What is a duress password and how do you use it?
Interconnected FireProtect Alarms are disabled — pressing the Function
button mutes the sirens of triggered FireProtect/FireProtect Plus detectors.
Interconnected FireProtect Alarms have already propagated — by the first
press of the Function button, all sirens of the fire detectors are muted, except
for those that registered the alarm. Pressing the button again mutes the
remaining detectors.
The interconnected alarms delay time lasts — by pressing the Function button,
the siren of the triggered FireProtect/FireProtect Plus detector is muted.
Learn more about interconnected alarms of fire detectors
Functionality Testing
The Ajax security system allows conducting tests for checking the functionality of
connected devices.
The tests do not start straight away but within a period of 36 seconds when using
the standard settings. The test time start depends on the settings of the detector
scanning period (the paragraph on “Jeweller” settings in hub settings).
Installation
Before installing the detector, make sure that you have selected the optimal location and it is
in compliance with the guidelines contained in this manual!
KeyPad should be attached to the vertical surface.
Jeweller Signal Strength Test
Attenuation Test
1. Attach the SmartBracket panel to the surface using bundled screws, using at
least two fixing points (one of them — above the tamper). After selecting other
attachment hardware, make sure that they do not damage or deform the panel.
The double-sided adhesive tape may be only used for temporary attachment of
KeyPad. The tape will run dry in course of time, which may result in the falling of the
KeyPad and damage of the device.
2. Put KeyPad on the attachment panel and tighten the mounting screw on the
body underside.
As soon as the KeyPad is fixed in SmartBracket, it will blink with the LED X(Fault)
— this will be a signal that the tamper has been actuated.
If the malfunction indicator Xdid not blink after installation in SmartBracket, check
the status of the tamper in the and then check the fixing tightness of the
panel.
If the KeyPad is torn off from the surface or removed from the attachment panel,
you will receive the notification.
KeyPad Maintenance and Battery Replacement
Check the KeyPad operating capability on a regular basis.
The battery installed in the KeyPad ensures up to 2 years of autonomous operation
(with the inquiry frequency by the hub of 3 minutes). If the KeyPad battery is low,
the security system will send the relevant notices, and the malfunction indicator
will smoothly lights up and goes out after each successful passcode entry.
Complete Set
Technical Specifications
Ajax app
How long Ajax devices operate on batteries, and what affects this
Battery Replacement
1. KeyPad
2. SmartBracket mounting panel
3. Batteries AAA (pre-installed) – 4 pcs
4. Installation kit
5. Quick Start Guide
Sensor type Capacitive
Anti-tamper switch Yes
Protection against passcode guessing Yes
Frequency band
868.0 – 868.6 MHz or 868.7 – 869.2 MHz
depending on the region of sale
Compatibility
Operates only with all Ajax , and
Maximum RF output power Up to 20 mW
Modulation of the radio signal GFSK
Radio signal range Up to 1,700 m (if there are no obstacles)
Power supply 4 × AAA batteries
Power supply voltage 3 V (batteries are installed in pairs)
Battery life Up to 2 years
Installation method Indoors
Operating temperature range From -10°C to +40°C
Operating humidity Up to 75%
Overall dimensions 150 × 103 × 14 mm
Weight 197 g
Certification
Security Grade 2, Environmental Class II in
conformity with the requirements of EN 50131-1,
EN 50131-3, EN 50131-5-3
Warranty
Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY
COMPANY products is valid for 2 years after the purchase and does not apply to
the pre-installed battery.
If the device does not work correctly, you should first contact the support service —
in half of the cases, technical issues can be solved remotely!
hubs range
extenders
Technical support:
The full text of the warranty
User Agreement
support@ajax.systems
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