Ajax Hub
Quick Start
Congratulations on becoming
the owner of an Ajax Hub!
Welcome to the brain of the Ajax security system. Our Jeweller wireless technology allows
it to monitor securely all network devices up to 2000 meters (6552 feet) away in open
space. Now you can independently monitor any premises: the Ajax Hub evaluates threats,
eliminates false alarms and reports real danger to your smartphone and/or to a security
company that can connect to the system. It uses the best available components encased
in a finely crafted body. This is the new look of professional security: a work of art on your
wall and a phone in your pocket.
Follow this guide to install and connect to your Ajax Hub and neutralize any threats
of burglary, fire or flood.
The Ajax Systems Team
1
Firmly slide down the back cover, and remove it from the hub.
Inside, you’ll see slots for a SIM card, power cable and Ethernet
2
The Ajax Hub relies on a GSM connection as a backup communi-
cation channel, so you’ll need a micro-SIM card. Insert it into the
SIM card slot.
3
Connect the power adapter to the hub and plug it into a power
outlet. Press the power button and hold it for 2 seconds until
the Ajax logo lights red.
4
Connect the Ethernet cable
to a routeror an internet outlet.
5
Connect the Ethernet cable
to a routeror an internet outlet.
Красный
Нет связи с сервером
(не подключен к интернету)
Салатовый:
аб подключен по одному
из каналов: GSM или Ethernet
Белый:
аб подключен по двум
каналам: GSM и Ethernet
6
Attach the Ajax Hub to the wall using the wall
screws from the starter kit.
Install the Ajax application on your smartphone (iOS / Android) or open
7
your web browser, and go to app.ajax.systems. A step-by-step guide
will help you register and set up the hub.
Supported from iOS 7.1 Supported from Android 4.1
If you have any difficulties, please contact technical support:
support@ajax.systems
Warranty
We have done everything possible to ensure your satisfaction with the Ajax Hub. If you run into problems, they will
be quickly resolved. Within two years of your purchase, you may obtain a warranty on any Ajax Systems Inc.
product. To do so, please contact our support. Note that 50% of technical issues can be solved remotely.
Ajax Systems Inc. (“Manufacturer”) is registered at 910 Foulk Road, Suite 201, Wilmington, Delaware, 19803, United States.
The manufacturer warrants the enclosed product (“Product”) against defects in material or workmanship for a period of two (2) years from the original
date of purchase.
If you have technical problems with an Ajax product purchased from one of our partners, please contact them to arrange for repair, exchange or refund
in accordance with the warranty.
If a defect arises and a valid claim is submitted during the warranty period, the manufacturer will, at its sole discretion, repair or replace any defective
components or devices free of charge. If it is impossible to carry out repairs to components, the manufacturer reserves the right to replace the Product
with a new or refurbished device of similar function.
The Warranty does not apply to Ajax Systems Inc.
Products in the following cases:
Damage caused by accident, flood, fire, earthquake, abuse, misuse, neglect or other external causes.
Damage caused by improper use or inappropriate operating conditions, including unstable network connection, poor
grounding, external electromagnetic fields, exposure to direct sunlight, high humidity, or vibration.
Damage caused by service, including the installation of unauthorized updates or extensions, or repairs performed by anyone
who is not a representative of Ajax Systems.
Damage caused by connecting Ajax devices to the products of other manufacturers.
Replacement of consumable parts, including batteries or cables, unless damage is caused by defects in materials or
workmanship.
Cosmetic damage, including, but not limited to, scratches, dents, or broken plastic.
Periodic maintenance and inspection of the device, including, but not limited to, cleaning, adjusting, testing, or errors in
programming. The warranty does not cover normal wear and tear caused by normal or excessive operation.
FAQ
Problem Solution
The Ajax Hub is connected to a router,
but there’s no internet.
The Ajax Hub is connected to the internet, but the app says
that the hub is offline.
The detectors aren’t working.
They aren’t lit up.
What kind of SIM card works with Ajax Hub? A SIM card from any mobile network carrier will work, as long
How do I check the balance on my SIM card? Open the application, find the hub, and go to settings.
How do I refill my SIM card account? The number of the SIM card is written on the box. Refill your account
How can I ensure I won’t miss a mobile notification
from Ajax?
How do I to setup SMS alerts? Open the application, find the hub, and go to settings. Under the “Users” tab,
How do I determine the best location
for the detectors?
Can I install the Ajax Hub horizontally? For example, on a table? Yes, as long as the test shows a good enough radio communication. But you
Check your router settings. It should be set
to DHCP mode.
Press the button on the hub. Hold it for 2 seconds
until the Ajax logo is no longer lit.
The detectors are working. The LED display only turns on
in protection mode.
it’s a micro-SIM and it supports a GPRS-connection.
Under the "GSM" tab, select “check balance.”
as you would a normal mobile phone.
We recommend you activate SMS alerts.
select the user who wants SMS alerts.
Go to that user’s settings and activate “SMS.”
Use the radio communication test. It can be launched from
the detectors settings menu.
will still need to secure the hub on the table with the provided screws. This is
required to ensure the alarm will work if an intruder tries to dismantle the Ajax
Hub.
Do I need to configure port forwarding
on my router?
Is it possible to limit a user from adjusting
settings on the Ajax Hub?
How do I add a user to control and/or monitor
the Ajax system?
No, Ajax Hub can work without port forwarding.
The administrator can restrict users from turning on protection and
removing protection. You can allow users to receive only security
notifications.
Create a new user account. Select “Users” in the hub settings.
Choose “Send an invitation” and enter the login of the new user.
How do I set up partial arming? Create a “room” in the hub settings, allow partial arming and install
How much internet traffic does the Ajax
system use?
What does “The hub cannot perform the operation at the moment”
mean?
Why are the free SMS messages from
the starter pack used so quickly?
How can I restore the factory settings? Press the power button (the Ajax logo will turn off) and hold
the desired detectors in this room.
Using the equipment in the Ajax StarterKit and protecting the apartment
of an average family of 3, Ajax should consume no more than 5MB of
data per day. The Ajax mobile application will use the same amount.
The firmware is automatically updating.
Please wait 5 minutes and try again.
Most likely, several users are receiving SMS alerts.
for 30 seconds, until the logo is flashing red. This will remove all sensor
connections, room configurations and users.
Tech specs
Color:
Size:
Weight:
Power:
Radio signal power:
Operating temperature range:
Connection:
Communication protocol:
Operating range:
Back-up battery:
Apps available:
Maximum number of users:
Maximum number of connected devices:
Tamper protection:
Black/White
162.7x162.7x35.9 mm
320 g
110-250 V AC
25 mW
From 0°С (+32°F) to +50°С (+122°F)
GSM (850/900/1800/1900 MHz), Ethernet
Jeweller (868/915 MHz, depending on the country of sale)
Up to 2000 m (6552 ft) (in open space)
Li-Ion 2 Ah (battery life up to 10 hours*)
iOS 7.1 or later, Android 4.1 or later
10
100
Available
Components
*Depending on the country of sale
Ajax Hub Power cable
Installation set GSM starter kit*
Ethernet cable
Manual
When security is art
If you have any questions, technical issues or wish to see a list of supported devices, please contact us:
support@ajax.systems www.ajax.systems
www.facebook.com/ajax.systems
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