Part Number 84-0032-000 A0100
Home Wireless Networks, Inc.
3145 Avalon Ridge Place, Suite 200
Norcross, Georgia 30071-1582
The information in this manual is subject to change without
notice and should not be construed as a commitment by Home
Wireless Networks. Home Wireless Networks assumes no
responsibility or liability for any errors or inaccuracies that
may appear in this document.
The contents of this manual are the property of Home Wireless
Networks, Inc. and are copy righted. Any rep roduction in wh ole
or in part is strictly prohibited.
AirWay is a trademark of Home Wireless Networks, Inc.
Windows
®
is a registered trademark of Microsoft® Corporation.
Mounting the Controller on a wall . . . . . . . . . . . . . . . . . . . . . . 121
Mounting the HandSet charging cradle on a wall. . . . . . . . . . . 122
6•Contents
Introduction
About This Manual
This Network User Guide is designed to provide detailed
information on installing and using your AirWay system. It
contains the following sections:
■Before You Begin - an introduction to your AirWay system,
information about product docume ntation, how to get help,
safety precautions, and so on.
■Setting Up Your Network - detailed instructions for installing
your network components.
■Basic HandSet Operation - commonly used HandSet features
■Sharing Data Network Resources - how to set up and use
shared files, printers, and internet connections among network
computers
■Modifying Your Voice Network Settings - how to set phone
line and extension options, change Controller password, etc.
■Modifying Your Data Network Settings - how to register a
DataJack on a different Controller, change your computer’s
network name, and modify settings for an Internet Gateway
modem connected to the Controller.
■Upgrading Your System Software - how to do wn load new soft-
ware for your AirWay system from a HandSet
■Troubles ho ot ing and Frequently-Asked Questions
■Specifications, Regulatory Statements, and Warranty & Return
Instructions
Introduction•7
Getting Help
If you need help installing or using your AirWay system, you can
refer to the following resources:
■The Troubleshooting section in this manual.
■Toll-free Telephone Support - call 1-888-WHY-WIRE (949-
9473).
■Internet Support - go to AirWaySystem.com.
Safety Instructions
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock,
and injury.
1.Read and understand all instructions.
2.Follo w all warnings and instructions marked on the product.
3.Do not use this product near water or when you are wet (for
example, near a bath tub, kitchen sink, lau ndry tub, wash bo wl,
wet basement, or swimming pool). Unplug this product from
the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning. Do not plug
the product back in until it is thoroughly dry.
4.Avoid using a telephone (other than a cordless one) during an
electrical storm. There may be a remote risk of electric shock.
5.Do not use a telephone in the vicinity of a gas leak. If you
suspect a gas leak, report it immediately using a telephone
located away from the area where the gas is leaking. Also
make sure the Controller unit is located away from the area of
the suspected leak.
6.This product should be operated only from the type of power
source indicated on the marking label. If you are not sure o f the
type of power that is supplied to your location, consult your
dealer or local power company.
7.Do not overload the wall outlets or extension cords as this can
result in the risk of fire or electric shock.
8•Introduction
8.Do not allow anything to rest on the power cord. Do not locate
this product where the cord will be abused by people walking
on it.
9.This product must not be installed in an attic, garage or other
temperature-extreme environment.
10. To reduce the risk of electric shock, do not disassemble the
telephone equipment. Opening or removi ng covers may expose
you to dangerous voltages or other risks. Incorrect reassembly
could cause electric shock. If service or repair work is required,
take the unit to a qualified technician.
11. Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the follow ing conditions:
•The power cord is damaged or frayed.
•Liquid has been spilled into th e product.
•The product has been exposed to rain or water.
•The product has been dropped or the enclosure has been
damaged.
•The product exhibits a distinct change in performance.
•The product does not operate normally by following the
operating instructions.
Use with medical devices
This device operates in the frequency range of 902-928 MHz and
has a power output level th at ranges from 0.001 to 0.10 watts.
Before installing and using the device in a locatio n where personal
medical devices such as pacemakers, etc., are in use, consult the
manufacturer of the medical device to determine if it is adequately
shielded from external RF (radio frequency) energy in the indicated
range. Do not use this unit in health-care facilities when regulations
posted in the area so indicate. Hospitals or health-care facilities
may be using equipment that could be sensitive to external RF
(radio frequency) energy.
Introduction•9
Battery cautions
To reduce the risk of fire or injury to persons caused by batteries,
read and follow these instructions.
1.Use only the proper type and size batteries.
2.Do not dispose of batteries in a fire. The cell may explode.
Check with local codes for possible special disposal
instructions. See page16 for information on recycling spent
HandSet batteries.
3.Do not open or mutilate the battery. Released electrolyte is
corrosive and may cause damage to eyes or skin. It may be
toxic if swallowed.
4.Exercise care in handling the battery in order not to short the
battery with conducting materials such as rings, bracelets, and
keys. The battery or conductor may overheat and cause burns.
5.Charge the Hand Set battery pack provided with or identified
for use with this product only in accordance with the
instructions and limitations specified for this product.
6.Observe proper polarity orientation when installing batteries.
Preventing static electricity damage
The components inside your system are extremely sensitive to
static electricity, also known as electro-static discharge (ESD).
Static electricity can cause irreparable damage to your system. You
can help prevent such damage by taking the following precautions:
■Avoid touching expansion slot connectors.
■A v oid placing static-causing surfaces such as p lastic and Styro-
foam near your unit.
■Avoid sliding the unit across any surface.
10•Introduction
Before You Begin
About Your AirWay System
Your AirWay wireless communication system is the world’s first
wireless networking product designed to provide both voice and
data networking capabilities to the h ome and small business.
No addtitional wires to run!
The AirWay system allows you to easily build a wireless network
that includes desktop and laptop computers, AirWay wireless
HandSets, and standard analog devices such as wired telephones
and fax machines, without the hassle and expense of running
additional phone lines or data cables throughout your building.
Because the networked devices are connected together wirelessly,
you can move them virtually anywhere within your premises,
anytime you wish, again without having to rewire your building.
Share all phone lines among all network devices!
Your AirWay system allows you to share all your phone lines
among all network devices, so you can pick up incoming calls or
place outgoing calls on any line from any phone in the network.
Because the AirWay system is so flexible, you can also easily
configure it to restrict a line to a particular extension or extensio ns.
Share computer data, peripherals, and Internet accounts!
Not only can you share files and peripherals such as printers and
modems among networked computers, but your AirWay system
also allows all computer users in the network to share a single
Internet account - all at the same time.
Advanced telephone features on a wireless HandSet!
Besides offering the convenience and portability of a wireless
telephone, your AirWay HandSet also provides such advanced
telephone features as multi-line call handling with Caller ID,
conference calling, extension-to-extension calling, call transfer , and
speed dialing using custom dialing directories.
Before You Begin•11
Secure communications!
Your AirWay system uses Digital Spread Spectrum Technology to
help ensure robust, secure communications. The system provides
five levels of security, the highest available for 900 MHz products.
The first level of security involves peripheral registration and
authentication. All network devices must be registered with the
Controller using a unique Controller ID number and system
password. In addition, network devices must continually reauthenticate themselves to the Controller during communications.
This authentication process takes place automatically, with no
action required by the user.
Other security measures involve a unique, seven-layer call
processing protocol in which all calls are authorized, digitized,
scrambled, and dynamically rephased before transmission to help
ensure privacy from eavesdropping.
Additional Features
■Supports multiple phone lines
•AirWa y 516 - up to five telephone lines (four for voice,
fax, etc., and one for Internet access via external modem)
•AirWa y 308 - up to three telephone lines (two for voice,
fax, etc., and one for Internet access via external modem)
■Supports multiple network peripherals (16 for AirWay 516, 8
for AirWay 308)
■Interoperates with existing inside wiring
■Windows® compatibility allows computers to be easily con-
nected to network
■Easy system administration from AirWay HandSets
■Low Battery & Out of Range warnings on HandSet
12•Before You Begin
System components
AirWay 308 Controller
AirWay 516 Controller
Controller
The Controller is the primary component of
your AirWay system. It connects to your
incoming telephone lines and controls all
communications between devices on the network.
When connected to an external modem, the
Controller also performs as an Internet gateway to allow network computers to simultaneously access the same Internet account.
HandSet
The AirWay HandSet is a sophisticated wireless telephone. It provides many features
found only on lar g e r, business telephone sets,
such as line status screen, Caller ID display
and log, call conferencing, call forwarding,
call transfer, call privacy and muting, custom
dialing directory, and extension-to-extension
dialing. In addition, the HandSet can be used
for system administration of your AirWay
network.
Note:
Caller ID features require subscription with
your telephone company.
Before You Begin•13
Installation Sequence
DataJack
The AirWay DataJack allows you to wirelessly add a desktop or laptop computer to
your network. By adding several computers
to the network, you can build a wireless Local
Area Network (LAN) that allows you to share
files, peripherals such as printers, scanners,
etc., as well as Internet accounts among the
networked computer s.
PhoneJack
The AirWay PhoneJack allows you to wirelessly add analog devices such as FAX
machines, standard wired telephones, and
answering machines to your network.
Note:
PhoneJacks are not included in the AirWay
Starter Kit.
Network components must be installed in the following order:
1.Controller
2.HandSet
3.DataJack
4.PhoneJack (not included in AirWay Starter Kit)
14•Before You Begin
Checking Parts
Your AirWay Starter Kit contains the following items:
■Controller (1) & accessories
•AC adapter & power cord
•9v alkaline battery
•6’ RJ14 phone cable(s) - on e wit h AirWay 308 Controller,
two with AirWay 516 Controller
•Sheet of self-adhesive protective feet
■HandSet (1) & accessories
•HandSet Charging Cradle
•AC Adapter & power cord
•NiCad Battery Pack
•Sheet of self-adhesive protective feet and phone number
form with plastic cover
■DataJack (1) & accessories
•6’ Serial Cable (9-pin)
•DataJack software (on CD)
■User Documentation
•Fold-out Quick Start Installation Guide
•Network User Guide
•HandSet Quick Reference Card
•Product Registration Card
If any parts are missing or broken, contact your equipment
provider.
Before You Begin•15
About Your Controller Password
The Controller password prevents unauthorized individuals from
registering devices on your network. The default password is
“1234.” You should change this password to one of your own
choosing as soon as you have finished setting up your system. You
can change the password from any registered AirWay HandSet. For
more information on changing your system password, see
“Changing the Controller password” on page 74.
HandSet Battery Recycling Instructions
The EPA-certified RBRC® Battery
Recycling Seal on the Nickel-Cadmium
(NiCad) battery used in AirWay HandSets
indicates that Home Wireless Networks, Inc.,
is voluntarily participating in an industry
program to collect and recycle these batteries
at the end of their useful life, when taken out of service within the
United States and Canada. The RBRC® program provides a
convenient alternative to placing spent NiCad batteries into the
trash or municipal waste streams, which may be illegal in your area.
Please call 1-800-8-BATTERY™ for inf ormation on NiCad battery
recycling and disposal bans/restrictions in your area. Home
Wireless Networks’ involvement in this program is part of our
commitment to preserving our environment and conserving our
natural resources.
To order replacement HandSet batteries, call Home Wireless
Networks toll-free at 1-888-WHY-WIRE (949-94 73).
16•Before You Begin
Installing the Controller
Getting Started
Learning about your Controller
Refer to the following illustrations to become familiar with you r
AirWay Controller.
AirWay 308 Controller
AirWay 516 Controller
Installing the Controller•17
Choosing a location
Remember the following points when deciding where to install the
Controller.
■To facilitate battery replacement, your Controller must be
placed in an easily-accessible location.
■The Controller should be either wall-mounted or placed on a
stable horizontal surface such as a desk or countertop.
■The Controller must be located within 6 feet of an electrical
outlet that is not controlled by a wall switch and within 6 feet
of a wall jack or jacks that terminate all the telephone lines you
wish to connect to it.
Note:
If there is no single location where all telephone lines are
present, you will need to reroute the lines so they have a
common entry point into the b uilding. Contact a qualified
telephone technician to arrange for this service.
Locations to avoid
Avoid placing the Controller in the following locations:
■Attics, garages, or other temperature-extreme locations.
■On top of or immediately adjacent to a TV, VCR, stereo
system, or computer.
■Beside a window facing a street with heavy traffic.
■Near heat sources such as radiators or air ducts, near a
microwave oven, or in direct sunlight.
■Where it might be subject to water splash, dust, or mechanical
vibration.
■Near large metal objects, such as metal shelving, etc.
18•Installing the Controller
Recording the Controller serial number
Before you begin installing your Controller, record the unit’s serial
number in the space provided at the end of this manual. You will
need the last eight digits of the serial number when adding extra
HandSets and DataJacks to your network, and will need the full
serial number should you ever need to contact Technical Support
for your AirWay system.
The Controller serial number is located on the label beneath the
cover. See the following illustrations.
Installing the Controller•19
Attaching protective feet to Controller base
If you are placing the Controller on a horizontal surface such as a
desk or countertop, peel off the self-adhesive protective feet from
the included sheet and affix them to the underside of the Controller
as shown in the following illustration. (If you are wall-mounting the
Controller instead, refer to the wall-mounting instructions at the
end of this manual.)
.
20•Installing the Controller
Connecting Your Phone Lines
Determining the correct connection procedure
The line connection procedure varies depending on several factors,
including your Controller model (308 or 516), whether you have 2line or single-line wall jacks, whether or not you are installing an
external Internet Gateway modem, and if so, if the modem will use
a dedicated phone line or share a line with the Controller.
The following table will help you locate the correct procedu re for
your situation.
Controller
Model
308NoN/A2-line22
516NoN/A2-line28
Connecting
external modem
to Controller?
YesNo2-line24
YesNo2-line30
Modem &
Controller will
share phone line?
Yes2-line26
Yes2-line32
Telephone
single-line23
single-line25
single-line27
single-line29
single-line31
single-line33
Wiring
Type
See
page
Installing the Controller•21
Connecting the AirWay 308 without External Modem
For two-line wall jacks
Connect a phone cable to the wall jack carrying your primary
1
incoming telephone lines (lines 1 and 2).
Plug the other end of the cable into the Line 1 connector on the
2
Controller. Be sure to leave the Line 2 connector empty.
Connecting the AirWay 308 Controller to 2-line wall
jacks if not installing an external modem
22•Installing the Controller
For single-line wall jacks
Connect a phone cable to the wall jack carrying your primary
1
incoming telephone line (line 1). Plug the other end of the
cable into the Line 1 connector on the Controller.
Connect a second phone cable to the wall jack carrying your
2
secondary telephone line (line 2). Plug the other end of the
cable into the Line 2 connector on the Controller.
Note:
The AirWay 308 Controller is packaged with one RJ14
telephone cable. If needed, you can ob tain additional phone
cables from your local telephone supply st or e.
Connecting the AirWay 308 Controller to single-line wall
jacks if not installing an external modem
Installing the Controller•23
Connecting the AirWay 308 and External Modem
If external modem will use a dedicated phone line
For two-line wall jacks
Connect a phone cable to the wall jack carrying your primary
1
incoming telephone lines (lines 1 and 2). Plug the other end of
the cable into the Line 1 connector on the Controller. Be sure
to leave the Line 2 connector empty.
Connect a phone cable to th e wall jack carry ing your secondary
2
incoming phone lin e(s). Pl ug the other end of the cab le i nto the
Line (or Telco) connector on the modem.
Connect one end of the modem serial cable to the modem as
3
described in the modem’s user manual. Connect the other end
of the cable to the serial port on the Controller.
Connecting the AirWay 308 Controller to 2-line wall
jacks when installing an external modem using a
dedicated phone line
24•Installing the Controller
For single-line wall jacks
Connect a phone cable to the wall jack carrying your primary
1
incoming telephone line. Plug the other end of the cable into
the Line 1 connector on the Controller.
Connect a phone cable to th e wall jack carry ing your secondary
2
incoming telephone line. Plug the other end of the cable into
the Line 2 connector on the Controller.
Connect a phone cable to the wall jack carrying your third
3
incoming phone line. Plug the other end of the cable into the
Line (or Telco) connector on the modem.
Connect one end of the modem serial cable to the modem as
4
described in the modem’s user manual. Connect the other end
of the cable to the serial port on the Controller.
Connecting the AirWay 308 Controller to single-line
wall jacks when installing an external modem using a
dedicated phone line
Installing the Controller•25
If external modem will share a phone line with the Controller
For two-line wall jacks
Connect a phone cable to the wall jack carrying your primary
1
incoming telephone lines (lines 1 and 2). Plug the other end of
the cable into the Line 1 connector on the Controller.
Plug one end of the pho ne li ne i nclu ded wi t h y our mod e m int o
2
the Line (or T elco) connect or on the modem. Plug the ot her end
into the Line 2 connector on the Controller. (The Controller
and modem will share Line 2.)
Connect one end of the modem serial cable to the modem as
3
described in the modem’s user manual. Connect the other end
of the cable to the serial port on the Controller.
Connecting the AirWay 308 Controller to 2-line wall
jacks when installing an external modem that will
share a phone line with the Controller
26•Installing the Controller
For single-line wall jacks
Connect a phone cable to the wall jack carrying your primary
1
incoming telephone line (Line 1). Plug the other end of the
cable into the Line 1 connector on the Controller.
Connect a phone cable to th e wall jack carry ing your secondary
2
incoming line (Line 2), then plug the other end of the cable in to
the Line (or Telco) connector on the modem.
Plug the phone cable in cluded with your modem into th e Phone
3
connector on the modem. Plug the other end into the Line 2
connector on the Controller. (The Controller and modem will
share Line 2).
Connect one end of the modem serial cable to the modem as
4
described in the modem’s user manual. Connect the other end
of the cable to the serial port on the Controller.
Connecting the AirWay 308 Controller to single-line
wall jacks when installing an external modem that will
share a phone line with the Controller
Installing the Controller•27
Connecting the AirWay 516 without External Modem
For 2-line wall jacks
Connect a phone cable to the wall jack carrying your primary
1
incoming telephone lines (lines 1 and 2). Plug the other end of
the cable into the Line 1 connector on the Controller.
If you have a second wall jack carrying additional incoming
2
lines, connect a phone cable from that wall jack to the Line 3
connector on the Controller . Be sure to le ave connectors 2 an d
4 empty.
Connecting the AirWay 516 Controller to 2-line wall
jacks if not installing an external modem
28•Installing the Controller
For single-line wall jacks
Connect a phone cable to the wall jack carrying your primary
1
incoming telephone line (line 1). Plug the other end of the
cable into the Line 1 connector on the Controller.
Connect lines 2, 3, and 4 to the Controller in the sa me manner.
2
Note:
The AirWay 516 Controller is packaged with two RJ14
telephone cables. If needed, you can obtain additional phone
cables from your local telephone supply st or e.
Connecting the AirWay 516 Controller to single-line
wall jacks if not installing an external modem
Installing the Controller•29
Connecting the AirWay 516 and External Modem
If external modem will use a dedicated phone line
For two-line wall jacks
Connect a phone cable to the wall jack carrying your primary
1
incoming telephone lines (lines 1 and 2). Plug the other end of
the cable into the Line 1 connector on the Controller.
Connect a phone cable to th e wall jack carry ing your secondary
2
incoming telephone lines (lines 3 and 4). Plug the other end of
the cable into the Line 3 connector on the Controller. Be sure
to leave the Line 2 and Line 4 connectors empty.
Connect a phone cable to a wall jack carrying another
3
incoming phone line. Plug the other end of the cable into the
Line (or Telco) connector on the modem.
Connect one end of the modem serial cable to the modem as
4
described in the modem’s user manual. Connect the other end
of the cable to the serial port on the Controller.
Connecting the AirWay 516 Controller to 2-line wall
jacks when installing an external modem using a
dedicated phone line
30•Installing the Controller
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