Advantech UTC-320 User Manual

User Manual

UTC-320

Ubiquitous Touch Computer with 21.5” TFT LCD and Intel® Processor

Part No. 200K032001 Edition 2

Printed in Taiwan May 2019

The documentation and the software included with this product are copyrighted 2019 by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right to improve the products described in this manual at any time without notice. No part of this manual may be reproduced, copied, translated, or transmitted in any form or by any means without the prior written permission of Advantech Co., Ltd. The information provided in this manual is intended to be accurate and reliable. However, Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringements of the rights of third parties that may result from its use.

Acknowledgements

Award is a trademark of Award Software International, Inc. Intel® and Celeron® are trademarks of Intel Corporation.

IBM, PC/AT, PS/2 and VGA are trademarks of International Business

Machines Corporation.

Intel® and Pentium® are trademarks of Intel Corporation. Microsoft Windows® is a registered trademark of Microsoft Corp. RTL is a trademark

of Realtek Semiconductor Co., Ltd.

All other product names or trademarks are properties of their respective owners.

For more information about this or other Advantech products, visit our website at

http://www.advantech.com

For technical support and customer service, visit our support website at

http://support.advantech.com

This manual is for UTC-320.

UTC-320 User Manual ii

Declaration of Conformity

FCC Class A

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment to an outlet on a circuit that differs from the one to which

the receiver is connected.

 Consult your dealer or an experienced radio/TV technician for assistance.

Warning! Any changes or modifications to the equipment that are not expressly

approved by the relevant standards authority may void your authority to operate the equipment.

iii UTC-320 User Manual

Packing List

Before setting up the product, please ensure that the following items were included:

 1 x UTC-320  Accessories for UTC-320

– 1 x Warranty card – 1 x Power adapter – 1 x SATA cable – 1 x Packet of screws

If any of these items are missing or damaged, contact your distributor or sales representative immediately.

Technical Support and Assistance

1. Visit the Advantech website at http://support.advantech.com to obtain the latest

product information.

2. Contact your distributor, sales representative, or Advantech's customer service

center for technical support if you need additional assistance. Please have the following information ready before calling:

– Product name and serial number – Description of your peripheral attachments – Description of your software (operating system, version, application software,

etc.)

– A complete description of the problem – The exact wording of any error messages

UTC-320 User Manual iv

Safety Instructions

1. Read these safety instructions carefully.

2. Retain this user manual for future reference.

3. Disconnect the equipment from all power outlets before cleaning. Use only a

damp cloth for cleaning. Do not use liquid or spray detergents.

4. For pluggable equipment, the power outlet socket must be located near the

equipment and easily accessible.

5. Protect the equipment from humidity.

6. Place the equipment on a reliable surface during installation. Dropping or letting

it fall may cause damage.

7. The openings on the enclosure are for air convection. Protect the equipment

from overheating. Do not cover the openings.

8. Ensure that the voltage of the power source is correct before connecting the

equipment to a power outlet.

9. Position the power cord away from high-traffic areas. Do not place anything over

the power cord.

10. All cautions and warnings on the equipment should be noted.

11. If the equipment is not used for a long time, disconnect it from the power source

to avoid damage from transient overvoltage.

12. Never pour liquid into an opening in the device. This may cause fire or electrical

shock.

13. Never open the equipment. For safety reasons, the equipment should be

opened only by qualified service personnel.

14. If one of the following occurs, have the equipment checked by service person-

nel:

– The power cord or plug is damaged. – Liquid has penetrated into the equipment. – The equipment has been exposed to moisture. – The equipment does not work well, or you cannot get it to work according to

the user's manual.

– The equipment has been dropped and damaged. – The equipment has obvious signs of breakage.

15. Do not leave the equipment in an environment with a storage temperature of

below -20 °C (-4 °F) or above 60 °C (140 °F) as this may damage the components. The equipment should be kept in a controlled environment.

16. CAUTION: Batteries are at risk of exploding if incorrectly replaced. Replace only

with the same or equivalent type, as recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

17. In accordance with IEC 704-1:1982, the sound pressure level at the operator's

position does not exceed 70 dB (A).

DISCLAIMER: These instructions are provided according to IEC 704-1 specifications. Advantech disclaims all responsibility for the accuracy of any statements contained herein.

v UTC-320 User Manual

UTC-320 User Manual vi

Chapter 1 General Information ............................1

1.1 Introduction ............................................................................................... 2

1.2 General Specifications .............................................................................. 2

1.2.1 General ......................................................................................... 2

1.2.2 Standard PC Functions................................................................. 2

1.2.3 Audio Function .............................................................................. 2

1.2.4 LAN Function ................................................................................ 3

1.2.5 Touchscreen (Optional) ................................................................ 3

1.2.6 Environment.................................................................................. 3

1.3 LCD Specifications.................................................................................... 4

1.4 Optional Modules ...................................................................................... 4

1.5 Dimensions ............................................................................................... 5

Figure 1.1 UTC-320 System Dimensions .................................... 5

Chapter 2 System Setup.......................................7

2.1 Quick Tour................................................................................................. 8

Figure 2.1 UTC-320 Front View................................................... 8

Figure 2.2 UTC-320 Rear View ................................................... 8

2.2 Installation Procedures.............................................................................. 9

2.2.1 Connecting the Power Cord.......................................................... 9

2.2.2 Connecting a Keyboard or Mouse ................................................ 9

2.2.3 Switching on the Power Supply .................................................... 9

Figure 2.3 Power Cord to DC Input ............................................. 9

2.3 BIOS Setup ............................................................................................. 10

2.4 Software Installation................................................................................ 12

2.4.1 Method 1: Ethernet ..................................................................... 12

2.4.2 Method 2: External USB CD-ROM.............................................. 12

2.5 Driver Installation .................................................................................... 12

Chapter 3 Hardware Installation and Upgrades ...

.............................................................13

3.1 Introduction ............................................................................................. 14

3.2 HDD Installation ...................................................................................... 14

Figure 3.1 Installing Primary 2.5" HDD ...................................... 14

3.3 mSATA Installation.................................................................................. 15

Figure 3.2 Installing an mSATA Card ........................................ 15

3.4 WLAN Installation.................................................................................... 16

Chapter 4 Jumper and Connector Settings ......19

4.1 Jumpers and Connectors ........................................................................ 20

4.1.1 Jumper Configuration.................................................................. 20

4.1.2 Jumper and Connector Functions............................................... 21

Table 4.1: Jumper and Connector Functions ............................ 21

4.1.3 Jumper and Connector Locations ............................................... 22

4.2 Jumpers .................................................................................................. 24

4.2.1 Jumper List ................................................................................. 24

Table 4.2: Jumper List ............................................................... 24

4.2.2 Jumper Settings .......................................................................... 24

vii UTC-320 User Manual

Table 4.3: JP1(D), JP3(EF): LCD POWER ............................... 24

Table 4.4: JP3(D), JP6(E), JP5(F), JP4(G): Clear CMOS......... 24

Table 4.5: JP4(D), JP5(EG), JP7(F): AT/ATX Power SEL ........ 25

Table 4.6: CN17(D): COM1 Ring .............................................. 25

Table 4.7: CN9(EF), CN14(G): COM1, COM2 Ring.................. 25

Table 4.8: JCASH1: Cash Drawer Power SEL.......................... 26

Table 4.9: CN10: CSAFE Power ............................................... 26

Appendix A I/O Pin Assignments ......................... 27

A.1 Pin Assignments ..................................................................................... 28

Table A.1: CN1(DE), CN2(FG): Backlight.................................. 28

Table A.2: CN3: Internal USB.................................................... 28

Table A.3: CN4(DEFG): LVDS .................................................. 29

Table A.4: CN4(G): LVDS.......................................................... 30

Table A.5: CN5(D), CN3(EF): eDP ............................................ 32

Table A.6: CN3(G): eDP ............................................................ 33

Table A.7: CN11(DF), CN10(G): VGA ....................................... 34

Table A.8: SATA(DEFG): SATA ................................................ 34

Table A.9: CN7(D), CN3(EFG): SATA Power............................ 35

Table A.10:CN8(D), CN5(G): Internal USB ................................ 35

Table A.11:CN9(D), CN6(EG), CN26(F): Touch......................... 36

Table A.12:CN13(DEG): DDR3L SODIMM ................................ 36

Table A.13:DIMM(F): DDR4 SODIMM........................................ 36

Table A.14:Mini PCIE1(DEF): Mini PCIE.................................... 36

Table A.15:mSATA1(DEFG): mSATA ........................................ 38

Table A.16:CN14(D), CN10(F), CN7(G): COM4......................... 39

Table A.17:CN15(D), CN12(F), CN11(G): COM3....................... 40

Table A.18:CN13(E): CSAFE ..................................................... 40

Table A.19:CN16(D), CN13(E), CN14(F), CN11(G): COM2....... 41

Table A.20:CN18(D), CN14(E), CN15(F), CN13(G): COM1....... 41

Table A.21:CN21(D), CN16(EF), CN23(G): Power-On Switch ... 42

Table A.22:CN22(D), CN15(E), CN16(FG): Speakers ............... 42

Table A.23:M.2 1(G): M.2 2230 .................................................. 42

Table A.24:CN23(D), CN17(EFG): LAN1/LAN2 ......................... 43

Table A.25:CN19(EF), CN21(G): External USB ......................... 44

Table A.26:CN20(EF), CN22(G): External USB ......................... 45

Table A.27:CN24, CN25(D), CN18(EF), CN20(G): External USB ..

..................................................................................46

Table A.28:CN26(D): External USB............................................ 47

Table A.29:CN27(D), CN21(E), CN22(F), CN25(G): Line-Out ... 48

Table A.30:CN28(D), CN22(E), CN21(F), CN24(G): Mic-In ....... 48

Table A.31:CN30(D), CN24(EF), CN27(G): HDMI ..................... 49

Table A.32:CN31(DG), CN25(EF): DC-In................................... 50

Table A.33:CN29(D), CN23(EF), CN26(G): RJ11 ...................... 50

Table A.34:Power Button............................................................ 51

UTC-320 User Manual viii

Chapter 1

1 General Information

This chapter provides general information about UTC-320.

 Introduction  General Specifications  LCD Specifications  Dimensions

1.1 Introduction

UTC-320 is a multi-purpose all-in-one computing system equipped with a wide format, touch-based LCD panel. The system can be easily integrated with key peripherals and display systems for diverse self-service and interactive signage applications. Moreover, with the provision of a removable frame, UTC-320 can also be wall or panel mounted for control applications.

1.2 General Specifications

1.2.1 General

 Dimensions (L x H x D): 520.2 x 316.1 x 45.9 mm/20.4 x 12.44 x 1.8 in  Weight: 6.5 kg/14.3 lb  Power adaptor: AC/DC (standard) 12 V, 84 W

Input voltage:100 ~ 240 V Output voltage: 12 V @ 7 A

 Disk drive housing: Supports 1 x 2.5" SATA HDD  Front panel: IP65 rating for protection from water and dust

1.2.2 Standard PC Functions

 CPU: Intel® Core™ i5-6300U/i5-4300U with 3 MB L3 cache/Pentium® N4200/

Celeron® J1900 with 2 MB L2 cache

 BIOS: AMI 16 MB Flash BIOS via SPI  System chipset: Intel® Core™ i5-6300/Core™ i5-4300U/Pentium® N4200/

Celeron® J1900

 System memory:

– 1 x 204-pin SODIMM DDR3L 1333 MHz up to 8 GB (UTC-320D/E) – 1 x 260-pin SODIMM DDR4 2133 MHz up to 16 GB (UTC-320F) – 1 x 204-pin SODIMM DDR3L 1866 MHz up to 8 GB (UTC-320G)

 Serial ports: 1 x RS-232 COM, 1 x RS-232/422/485  USB ports:

– Supports up to 5 x USB 2.0/1X USB 3.0 (UTC-320D) – Supports up to 2 x USB 2.0/4 x USB 3.0 (UTC-320E/F/G)

 Mini PCI-E bus expansion slot: Supports 1 x mini PCI-E device such as a

wireless LAN card (UTC-320D/E/F)

 M.2 2230 bus expansion slot: Supports 1 x M.2 2230 device such as a wire-

less LAN card (UTC-320G)

 Watchdog timer: Single-chip 255-level interval timer, setup via software  Power management: Full ACPI (Advanced Configuration and Power Interface)

2.0 Supports S0, S1, S3,S4, S5

1.2.3 Audio Function

 Audio: High-definition (HD) audio, 2 x (1 W) speakers  Optional - Audio output function

UTC-320 User Manual 2

1.2.4 LAN Function

 Chipset:

– LAN1 Intel® I218LM, LAN2 Intel® WGI211AT (UTC-320E) – LAN1 Intel® I219LM, LAN2 Intel® WGI211AT (UTC-320F) – LAN1 Intel® WGI211AT, LAN2 Intel® WGI211AT (UTC-320D/G)

 Speed: 1000 Mbps  Interface: 2 x RJ45  Wake-on-LAN: Supports Wake-on-LAN with ATX power control, also supports

LAN teaming (in fault tolerance)

1.2.5 Touchscreen (Optional)

Chapter 1 General Information

Type

Light Transmission 80%

Controller USB interface

Durability (touches in a lifetime) 36 million

1.2.6 Environment

 Operating temperature: 0 ~ 40 °C (32 ~ 104 °F)  Storage temperature: -20 ~ 60° C (-4 ~ 140 °F)  Relative humidity: 10 ~ 90% @ 40 °C (non-condensing)  Shock: 10 G peak acceleration (11 ms duration)  Certification:

EMC: CE, FCC, BSMI, VCCI Safety: UL 60950, CB, CCC, BSMI

 Vibration: 5 ~ 500 Hz 0.5 Grms random vibration  VESA support: 100 x 100 mm (3.93 x 3.93 in) with 8 x M4 screws; supports

landscape and portrait modes .

Caution! Use suitable mounting apparatus to avoid personal injury.

5-wire analog resistive (resistive flat glass)/Projected capacitive touch (PCAP flat glass)

Note! Follow the instructions provided in the user manual to install UTC-320.

3 UTC-320 User Manual

1.3 LCD Specifications

 Display type: 21.5" TFT LCD  Max. resolution: 1920 x 1080  Colors: 16.7 M  Pixel pitch (H x V): 248.25 x 248.25 um  View angle: 178°/178°

 Luminance: 250 cd/m

Note! The UTC-320 color LCD is high quality and reliable. However, it may

contain a few defective pixels that do not always illuminate. With current technology, it is impossible to completely eliminate defective pixels. Advantech is actively working to improve this technology.

1.4 Optional Modules

 Memory: 1 x 204-pin SODIMM DDR3L 1333 MHz up to 8 GB (UTC-320D/E/G),

1 x 260-pin SODIMM DDR4 2133 MHz up to 16 GB (UTC-320F)

 HDD: 2.5" SATA HDD  Operating system: Windows Embedded Standard 7/8.1/10, Embedded Linux

3.0, Android 4.4.4/6.6, Linux uBuntu 16.04/18.04

 Touchscreen: Analog resistive (PCAP optional)  Power cord: 1702002600 (US) 1702002605 (Europe)  Wireless LAN module:

Part Number Description

1750008953-01(UTC320D/E/F)

EWM-W163M201E (UTC-320G)

1750008954-01 (UTC320G)

UTC-320 User Manual 4

Metal antenna D.B 2.4+5G WLAN MHF1/113 BLK L350

802.11 a/b/g/n/ac,QCA6174A,2T2R,w/BT4.1,M.2

Metal antenna D.B 2.4+5G WLAN MHF4/113 BLK L350

1.5 Dimensions

Chapter 1 General Information

Figure 1.1 UTC-320 System Dimensions

5 UTC-320 User Manual

UTC-320 User Manual 6

Chapter 2

2 System Setup

This chapter explains the initial setup of UTC-320.

 Quick Tour  Installation Procedures  BIOS Setup  Software Installation  Driver Installation

2.1 Quick Tour

Before setting up UTC-320, take a moment to familiarize yourself with the locations and purposes of the controls, drives, connectors, and ports (as shown in the figures below).

When UTC-320 is placed upright on a desk top, the front panel should appear as shown in Figure 2.1.

Figure 2.1 UTC-320 Front View

Located at the rear of UTC-320 is an I/O section that includes serial ports, Ethernet ports, USB ports, HDMI ports, Line-Out/Mic-In, RJ11, DC-In, and a power button. The rear view of UTC-320 is shown in Figure 2.2.

Figure 2.2 UTC-320 Rear View

UTC-320 User Manual 8

A. COM port B. Line-Out

C. Mic-In D. 2 x Gigabit LAN

E. HDMI/VGA (optional) F. 4 x USB 3.0, 2 x USB 2.0 (Core™ and Pentium®)

5 x USB 2.0, 1 x USB 3.0 (Celeron®)

G. RJ11 (optional) H. Power button

I. DC-In

2.2 Installation Procedures

2.2.1 Connecting the Power Cord

UTC-320 can be powered by a DC electrical outlet. Hold only the plug ends when handling power cords. Figure 2.3 shows how to connect the male plug of the power cord to the DC inlet of UTC-320.

Chapter 2 System Setup

2.2.2 Connecting a Keyboard or Mouse

Before you start the computer, please connect keyboard port on the I/O section of the UTC-320.

2.2.3 Switching on the Power Supply

When you look at the rear side of the UTC-320, you will see the power switch as shown in Figure 2.3.

Figure 2.3 Power Cord to DC Input

9 UTC-320 User Manual

2.3 BIOS Setup

The UTC-320 system is likely to have been setup and configured by your dealer prior to delivery. However, users may still find it necessary to use the UTC-320 BIOS setup program to adjust the system configuration data, such as the current date/time or hard drive type. The setup program is stored in read-only memory (ROM) and can be accessed when powering on or rebooting the system. Simply pressing the “Del” key immediately after system bootup.

The settings specified in the BIOS are recorded in a special area of memory called CMOS RAM. This memory is backed up by a battery to ensure the data is retained following a system reset/power on. Upon bootup, the system reads the settings stored in CMOS RAM and compares them to the results of the equipment check conducted during the power on self-test (POST). If a discrepancy is identified, an error message will be displayed on screen, and users will be prompted to run the setup program.

COM2 RS-232/422/485 Selection

Enter the BIOS setup utility  Advanced Super IO Configuration

UTC-320 User Manual 10

Select “Serial Port 2 Configuration”