Adtran Express 3000 User Manual

Express 3000

Express 3000 Express 3000

(for Internet Access)

Configuration and Troubleshooting Guide 61203153L2-13D March 2003

Before you begin...

Tools Required (for PC installations)

• DB-25 (25-pin) male to DB-9 (9-pin) female straight-through serial cable.

• USB to DB-25 (25-pin) male serial adapter cable (optional - necessary if a standard serial interface is not available)

Ordering ISDN

The following ISDN packages are recommended by the industry for most home office/small business applications:

EZ-ISDN 1 (Capability Package U) EZ-ISDN 1A (Capability Package V) Generic Data S (if EZ-ISDN is not available)

Use the above information when ordering your ISDN line from the telephone company to ensure the line is set up properly. Refer to the ISDN Feature Table for more details. For more information regarding ordering ISDN, see the Ordering ISDN Service User Guide (ADTRAN document number 60000.015-8) or contact the telephone company for alternative line configurations.

Tools Required (for MacIntosh installations)

• USB to serial adapter, such as the Keyspan brand

• DB-25 (25-pin) male to appropriate MacIntosh interface (interfaces vary depending on model) serial cable

1. Hardware Installation

PC Version

1. With the computer's power off, connect the EIA-232 port on the Express 3000 to an available serial port on the computer. You will need to provide a DB-25 (25-pin) male to DB-9 (9-pin) female straight-through serial cable, if one is not shipped by your supplier.

2. Plug the Express 3000's AC power cord into the port labeled PWR. Plug the other end into a 120 VAC electrical outlet. The Express 3000 is now powered on.

3. Plug the RJ-45 connector (large end) of the RJ-45 to RJ-11 telephone cable into the jack labeled ISDN on the rear of the Express 3000.

4. Plug the RJ-11 connector (small end) of the RJ-45 to RJ-11 telephone cable into the

ISDN telephone wall jack.

Please consider protecting your equipment from lightning and transient voltage by using a surge protector on the power line. Damages caused by power surges are not covered under the ADTRAN Warranty agreement.

MacIntosh Version

DB-25 to 8-pin MAC serial cable

8-pin MAC to USB

cable adapter

Macintosh back panel

Phone

5. Proceed to Express Configuration Software Installation on page 2.

MacIntosh computers no longer come standard with serial ports and require the use of a USB to serial adapter for operation with the Express 3000. To utilize both B channels on your ISDN link, purchase an adapter that supports speeds of at least

115.2 kbps. (For example, Keyspan offers a high-speed USB to serial adapter.)

1. With the computer's power off, connect the EIA-232 port on the Express 3000 to an available serial port on the USB to serial adapter (adapter not provided with shipment). You will need to provide a DB-25 (25-pin) male to DB-9 (9-pin) female straight-through serial cable, if one is not shipped by your supplier.

2. Connect the USB end of the USB to serial adapter to an available USB port on the Mac.

3. Plug the Express 3000's AC power cord into the port labeled PWR. Plug the other end into a 120 VAC electrical outlet. The Express 3000 is now powered on.

4. Plug the RJ-45 connector (large end) of the RJ-45 to RJ-11 telephone cable into the jack labeled ISDN on the rear of the Express 3000.

5. Plug the RJ-11 connector (small end) of the RJ-45 to RJ-11 telephone cable into the ISDN telephone wall jack.

6. Proceed to Express Configuration Software Installation on page 2.

2. Express Configuration Software Installation

All Windows Versions

1. Power on the computer.

2. Insert the Express Configuration CD into the CD-ROM drive.

3. After the ADTRAN Installation Helper runs, click the I on-screen instructions.

If the ADTRAN Installation Helper does not run automatically, double click on the

Y COMPUTER icon (on the computer desktop) and double click on the CD-ROM

drive.

4. Start the Express Configuration software (if it does not automatically run after the

TART

installation process) by clicking the S ADTRAN > ADTRAN E

XPRESS CONFIGURATION

button and selecting P

If the Configuration Wizard opens, click the CANCEL button to close the wizard.

5. Proceed to the steps outlined in ISDN Configuration section below.

MAC OS 9.2 and earlier

1. Power on the computer.

2. Insert the Express Configuration CD into the CD-ROM drive.

3. After the ADTRAN Installation Helper runs, click the I on-screen instructions.

NSTALL

button and follow the

ROGRAMS

NSTALL

button and follow the

MAC OS X

The ADTRAN Express Configuration software operates with MAC OS versions 9.2 and earlier. If your system is currently running MAC OS X, load 9.2 by clicking S selecting S MAC OS 9.2 is loaded, follow the steps for installing the software on a MAC OS 9.2 platform. If this does not work properly, or MAC OS X configuration is preferred, the unit may be manually

TARTUP DISK. Choose MAC OS 9.2 from the options list and click RES TART. Once

configured in OS X using the following steps.

1. Download and install the terminal emulation program Z

www.download.com and open a Z

TERM

session. (Please refer to the Z

instructions for more details on this step.)

2. Under the D

IAL

menu, select D

IRECTORY

and click NEW. Name the service Express

3000 and configure the following settings:

Data Rate: 57600 Hardware Handshake: ON Xon/Xoff: OFF

3. Under the S

ETTINGS

menu, select M

ODEM PREFERENCES

listed corresponds to the correct port on the serial adapter. Enter ate1 in the

NITIALIZATIO N

4. Select the Express 3000 and click the D

5. Enter at!v at the Z

field. Click OK.

TERM

prompt to access the Express 3000 Configuration menu.

IAL

button.

6. Proceed to the steps outlined in ISDN Configuration below.

YSTEM PREFERENCES and

TERM

from

TERM

and verify the serial port

If the ADTRAN Installation Helper does not run automatically, double click on the Express 3000 CD-ROM icon and select ADTRAN > E

NSTALL.

XPRESS CONFIGURATION

4. Start the Express Configuration software by double clicking the MacIntosh HD icon and selecting ADTRAN ISDN > E

XPRESS CONFIGURATION

5. Proceed to the steps outlined in ISDN Configuration below.

3. ISDN Configuration

ISDN Configuration Guidelines

Use the following guidelines when entering the ISDN configuration parameters:

ISDN Line Phone Numbers

Enter a single string of 7 digits with no spaces or dashes. The area code is not entered in the ISDN Line Phone Numbers Field. There are two phone numbers on a BRI (one for each channel of the ISDN line). The directory numbers are assigned to the BRI by the ISDN Provider. (Example: Phone 1 = 5552222 and Phone 2 = 5552223)

Switch Type

The switch type is assigned by the ISDN Provider and corresponds to the ISDN switch protocol used on the D channel. The switch type will not always correspond to the manufacturer of the Central Office switch. The Express 3000 supports AT&T 5ESS (AT&T Custom), DMS-100 (DMS Custom), and National ISDN.

SPIDs (Service Profile Identifiers)

Enter a single string of digits with no spaces or dashes. A normal SPID follows this format: AREA CODE + LINE NUMBER + SUFFIX, where the area code is the local area code, the line number is the directory number assigned to the BRI by the ISDN Provider, and the su ffi x is a 4 dig i t ext e nsi o n (s u ch a s 010 1 or 1111) . The r e ar e two S P IDs o n a B R I (o n e for each channel of the ISDN line). The SPID is defined by the ISDN Provider and assigned to the BRI by the Central Office switch. (Example: SPID 1 = 25655522220101 and SPID 2 = 25655522230101)

National ISDN switch type requires 14 digit SPIDs for proper operation.

MAC OS 9.2 or earlier

LOSE

ROFILES

and click the NEW button.

button.

1. Select MLPPP 128K from the list of P

2. Input the ISDN line information (assigned by the ISDN Provider) in the appropriate fields. Refer to ISDN Configuration Guidelines, for more details.

3. Click the OK button and then the C

4. Proceed to the Remote Access Settings on page 3 for your specific operating system.

MAC OS X (Manual Configuration)

1. Use the active Z ISDN Provider) in the appropriate fields. Refer to ISDN Configuration Guidelines for more details.

2. Proceed to Remote Access Settings on page 3 for your specific operating system.

TERM

session to input the ISDN line information (assigned by the

ISDN Feature Table

Package EZ-ISDN 1 (U) EZ-ISDN 1A (V) Data S

Data B1, B2 B1, B2 B1, B2

Voi ce B1, B2 B1, B2 B1, B2

Calling Party Number B1, B2 B1, B2 B1, B2

When the unit is properly configured, the PWR/Line LED will be solid green (not blinking). If your LED is not solid after 2 minutes, refer to the Express 3000 Troubleshooting Guide for more help.

All Windows Versions

1. Verify the ISDN S and click the S

2. Input the ISDN line information (assigned by the ISDN Provider) in the appropriate fields. Refer to ISDN Configuration Guidelines above for more details.

3. Click the S the configuration changes. Click the E

4. Proceed to the Remote Access Settings on page 3 for your specific operating system.

ETUP

link (located at the top of the left-side menu list) is highlighted

ETUP

button (at the bottom of the screen).

AVE

button, then the A

PPLY

button, and finally the C

XIT

link (at the bottom left ) to exit the software.

LOSE

button to register

Flexible Calling (Additional Call Offering)

B1, B2 B1, B2

Call Waiting B1 B1

Call Forward Variable B1 B1

Visual Message Waiting Indicator

Call Forward Busy B1

Call Forwarding No Answer

+ 4 hidden pages