Adtec eyeMonitor Operations Manual
TM
Inside:
- Introduction
- Getting Started
- Configuring eyeMonitor
- Using eyeMonitor
- Creating Reports
eye
Monitor
Enterprise Ad Insertion Monitoring
Operations Manual
purely digital
cr ea te . mo ve . p la y. s ave.
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© 2006 Adtec Digital All rights reserved.
This document may not, in whole or in part, be copied, photocopied,
reproduced and translated, or reduced to any electronic medium or
machine-readable form without prior consent in writing from Adtec
Digital.
All examples with names, company names, or companies that appear
in this manual are imaginary and do not refer to, or portray, in name or
substance, any actual names, companies, entities, or institutions. Any
resemblance to any real person, company, entity, or institution is purely
coincidental.
Every effort has been made to ensure the accuracy of this manual.
However, Adtec Digital makes no warranties with respect to this
documentation and disclaims any implied warranties of merchantability
and fitness for a particular purpose. Adtec Digital shall not be liable for
any errors or for incidental or consequential damages in connection
with the furnishing, performance, or use of this manual or the examples
herein. The information in this document is subject to change without
notice.
Trademarks
eyeMonitor™ is a trademarks of Adtec Digital. Other product and
company names may be trademarks or registered trademarks of their
respective companies.
Document Date: eyeMonitor_1106_M
Table of Contents
Chapter 1 - Introduction
Overview ..............................................................
Applications ...........................................................4
Benefits ................................................................
Availability ...........................................................
Requirements ........................................................
Options .................................................................5
Chapter 2 - Getting Started
General Instructions ..............................................
Installer Instructions ..............................................6
Map a Network Drive - Client PC Installation only ..
Initial Setup ..........................................................7
TBGS ..............................................................7
Client PC ..........................................................7
Users ...................................................................8
Screen Lay
eyeMonitor Screen Layout .......................................
Chapter 3 - Configuring eyeMonitor
Setting your Data Source Path
Customizing Your Content ..................................... 10
Headend Configuration: ...................................
Verification Types:
Monitor Refresh Options:
Customizing Your View ..........................................12
Color Configuration:
Scrolling Options: ..........................................13
Grid Tiling Options: ......................................... 13
Channel Tiling: ............................................... 13
out .......................................................8
: .............................. 10
.......................................... 12
................................ 12
....................................... 12
10
Chapter 5 - Creating Reports
4
4
5
5
Appendix
6
6
9
Encode List ....................................................18
Conflict List ....................................................
Current Alarms ............................................... 19
Schedule Report .............................................
Verification Report ...........................................
Discrepancy Report .........................................
A Contacting Customer Support ................23
B TBGS/adManage Technical Reference ......25
C Ad Insertion Enterprise Solution ............. 26
C1 Traffic and Billing Central ...................... 28
C2 Connected Headend ............................. 29
C3 Satellite Serviced Headend ...................30
C4 Disconnected Headend ......................... 31
D CCMS Schedule Format .........................32
E Verification Status Codes ...................... 33
F Duet Log Trace Messages ..................... 34
G Standard Operating Procedures ............. 38
18
20
20
21
Chapter 4 - Using eyeMonitor
Monitoring Headends & Spots ................................14
Break Detail: .................................................14
Right Click Menu Options: ................................ 15
Spot Search ........................................................16
Advanced Features ...............................................
Tools ..................................................................
Launch autoDialer: .......................................... 17
17
17
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Chapter 1 - Introduction
Overview
The Adtec eyeMonitor software provides real-time, enterprise-
wide system monitoring of commercial ad insertion. Ease of use and
convenient single screen monitoring makes eyeMonitor the ideal choice
for monitoring multiple headends and channels. Features include a
graphical status of all headends and channels with detailed analysis
and reporting just a click away. Prioritized alarms and comprehensive
reporting streamlines trouble shooting and daily operation data. With
convenient single-screen exception monitoring, eyeMonitor allows you
to keep an eye on the entire enterprise locally or remotely.
Applications
• Cable Ad Insertion: Monitor all ad insertion channels and
headends from one screen with highlighted status of all scheduled
events.
Benefits
• Enterprise Monitoring: eyeMonitor provides a bird’s eye view of all
ad insertion channels within multiple headends giving you critical status
at a glance.
• Detailed Reports: Whether you are troubleshooting or tracking
your daily activity, eyeMonitor provides on-screen and print reporting
of discrepancies, missing media, daily verifications and ad insertion
schedule confirmation.
• One-Click Analysis: Click on any scheduled avail to view the details
and verification results, including the actual daily verification file.
• Real Time Functionality: eyeMonitor provides visible real-time
status and highlights exceptions so that corrections can be made quickly
and easily.
• Broadcast Ad Insertion: eyeMonitor provides master control and
status of all ad insertion headends and channels with the flexibility to
make last minute schedule changes.
• Digital Ad Insertion: Use eyeMonitor with any mix of Duet and
DPI ad insertion channels for an integrated view of all analog and
digital networks.
4
• Catch Missing Media: Each headend in eyeMonitor features a count
down timer that displays how much time is left before missing material
is needed for air.
Chapt e r 1 - I n t r o d u ct i o n
Availability
eyeMon
itor is provided as an available option to the Adtec Traffic
Billing and Gateway Server (TBGS). The eyeMonitor software comes
with a site license that can be installed on any network connected
computer in the enterprise. It uses ODBC database and Windows
mapped drive connectivity to the TBGS Server.
Requirements
Use of this software requires the following:
• LAN connectivity to the Adtec Traffic and Billing Gateway Server
with adManage.
• Windows XP: Intel Core Duo or AMD processor at 2 GHz; 1 GB
memory
• Minimum Monitor Requirement: 22” monitor, 1280 X 1024 screen
resolution. Recommended Monitor Requirement: 30” monitor. 1920 X
1440 screen resolution.
• 32 Bit graphics card.
Options
TBGS - 1RU
TBGS - 2RU
Option Description
• 400 Watt power supply
• Two Hot Swap SATA hard drives
• Software RAID 1 (Mirroring)
> 160 GB storage capacity
• Dual Gigabit Ethernet NICs
• Pentium 4 Intel Server mother board
• Intel remote Server management
• Windows 2000 Server
• ServeU FTP Server
• mySQL Database version 4.1.20
• Adtec adManage application
• Physical 19” x 1.7” x 25.7” 30 Lbs.
• Dual 550 Watt Hot Swap power
supplies
• Four Hot Swap SATA hard drives
• Hardware RAID 5
> 400 GB storage capacity (1.5 TB
max)
• Dual Gigabit Ethernet NICs
• Pentium 4 Intel Server mother board
with 1GB RAM.
• Intel remote Server management
• Windows 2000 Server
• ServeU FTP Server
• mySQL Database version 4.1.20
• Adtec adManage application
• Physical 19” x 3.4” x 25.7” 35 Lbs.
adManage
autoDialer
The adManage traffic and media
management application is at the core
of the Adtec enterprise management
of commercial insertion systems. The
application is optionally available to
support Interconnects and provides
schedule merging, verification splitting
and detailed real time network analysis
and alarms. The web based interface of
adManage is ideal for local or remote
access via any web browser. The SQL
database provides rock solid stability
and rapid access to real time system
data. A full complement of user definable
alarms provides notification via e-mail,
text messaging, paging as well as visual
alarming via the browser.
The autoDialer application provides
redundancy for LAN or WAN schedule
distribution, verification and log file
retrieval from the headends and
central office. It can also be used with
disconnected headends to manage
schedules and verifications.
5Chapt e r 1 - I n t r o d u ct i o n
Chapter 2 - Getting Started
General Instructions
Before installing the eyeMonitor software, make sure that the
TBGS is up and running and that you have completed user configuration
within the adManage application. The usernames, passwords and user
levels assigned in adManage have the same status in eyeMonitor. Please
refer to the adManage documentation for adding and managing users.
Installer Instructions
Map a Network Drive - Client PC Installation only
To install eyeMonitor on a client Windows PC (not the TBGS) you
will need to be on the same TCP/IP network with accessibility to the
TBGS and will need to map a network drive to the TBGS data folder
before installing the software.
To map a network drive:
1. Right click Start > Explore.
2. Enter \\IPA in the address field where IPA is the IP address of the
TBGS server. (Use the format XXX.XXX.XXX.XXX.)
You may now run the eyeMonitor software installer.
The process for
installing the software on the Client PC or the TBGS server is the
same .
Installation Options
Insert the eyeMonitor Software CD into your CD Drive. When the
installer launches, you will need to select one of the following four
options for installation. (Figure 2.1)
3. Right click on the shared TBGS folder on the server and select
“Map Network Drive” from the drop down menu.
4. Enter a Drive letter. Use one that is available (typically X:\) and
select “Reconnect at logon”.
6
Figure 2.1
Install (recommended) - This option will install eyeMonitor using default
settings.
More Information - Provides you with release notes for the current version
and the ability to print them.
Select Components and Install - You may select which components of the
product you wish to install. You can run this option after an installation has
completed to add or remove components.
Advanced Options Installation - Allows you to designate specific folders for
the Program Files, Common Files and Start Menu items.
Do Not Install - Closes the install application.
Once you have completed the installation process, you will need
launch eyeMonitor and set several configuration values.
Chapt e r 2 - Ge t t i n g St a r t e d
Initial Setup
Launch eyeMonitor by double-clicking the icon on the desktop or
browse to Start > All Programs > Adtec > eyeMonitor. You will be
prompted to complete the Initial Setup.
TBGS
If installing eyeMonitor on the TBGS, you will need to confirm that
the Installing on Server check box at the top of the Data Sources
pop-up IS checked. This will fill the input boxes with the default
Computer Name and Default Path. Click on the Save button to save
these settings. (Figure 2.2)
Figure 2.2
Client PC
If you are installing eyeMonitor on a Client PC, you will need to
make sure that the Installing on Server check box IS NOT checked
at the top of the Data Sources pop-up and then enter the correct
information for the IP Address/Computer Name and the Data Path for
the TBGS. (Figure 2.4)
The IP Address is the address given to the TBGS. Do not include
any leading or trailing back slashes when entering the address. See
example below. If you do not enter this address correctly, you will not
be able to login to the database once you restart the application, but
will be prompted with this window again.
The Data Path is the mapped network drive to the TBGS. In the
event that you enter the TBGS Data Path incorrectly or you loose
connectivity to your mapped network drive, you will receive a
message stating that the Data Path does not exist. If this is the
case, you will need to confirm that your network drive is correctly
mapped and then re-establish the data path connection from within
the eyeMonitor application by going to Configure >Data Sources. See
Chapter 3 - Configuring eyeMonitor for more detail.
Click on the Save button to save these settings and then relaunch
eyeMonitor.
You will be asked to restart
eyeMonitor for these
setting to take effect.
Relaunch eyeMonitor and
you will be asked to login
using your username and
password. (Figure 2.3)
Figure 2.3
Figure 2.4
If the TBGS data folder is not mapped correctly, you will experience
the following issues.
You will be unable to view verification files.
The Encode List Report will show all content as missing.
The Missing Content Report will not show MVL status
You will not be able to access merged schedules for Scheduled Spot Replace.
The Schedule Report will not display schedules status correctly and you will
not be able to view schedules.
7Chapt e r 2 - Ge t t i n g St a r t e d
Users
The usernames and passwords assigned for adManage users
are the same username and passwords that they should use within
eyeMonitor. On the login screen, you will see that the options for
username are generated from adManage and placed in a selection drop
down box. As with adManage, there are three levels of access. Below
are the permissions granted to each level.
Administrator - Administrators have full access to all functions and
configuration variables within eyeMonitor.
Standard - Standard users may make break modifications and replace
spots but cannot make configuration changes.
Guest - Guest users have read-only access.
Screen Layout
If this is your first time logging in, notice that eyeMonitor
automatically loads all available headends. These headends have been
configured and are maintained through the adManage application.
In the next chapter you will be able to modify how your headend
monitor displays data as well as the type of data to display. An overall
view of a typical set up would look like the example on the following
page, (Figure 2.5). Familiarize yourself with the terms used to describe
the screen components as they will be used throughout this document.
Note: When viewing the current day, each channel will center align to
the current event. You have the ability to view past and future breaks for
the schedule day.
8
Chapt e r 2 - Ge t t i n g St a r t e d
eyeMonitor Screen Layout
Figure 2.5
9Chapt e r 2 - Ge t t i n g St a r t e d
Chapter 3 - Configuring eyeMonitor
You will need administrator access to make changes to the
configuration of eyeMonitor.
Setting your Data Source Path:
The Data Path is the mapped network drive to the TBGS and is
configured upon initial setup. If you receive the message during setup
that TBGS data paths do not exist or you have lost connectivity to your
network drive, you will need to re-establish the connection to the drive
(see Chapter 2 - Installer Instructions) and then configure your data
path correctly before using eyeMonitor. From the Configuration Menu,
select Data Sources (Figure 3.1)
Customizing Your Content
Headend Configuration:
To configure your content, begin by selecting the headends
you wish to view. From the Configuration Menu, select Headend
Configuration (Figure 3.2) The Headend Monitor Configuration panel
allows you to set up the headends you would like to display within the
monitor.
Figure 3.1
Note: When configuring your data source from within the eyeMonitor
application, do not edit the IP Address of the TBGS. The fact that you are
logged in means that it is valid.
Correct the TBGS data path if needed, and click on the Save button
to save these settings. You will need to Logout of eyeMonitor and
relaunch for the changes to take effect.
If the TBGS data folder is not mapped correctly, you will experience
the following issues.
You will be unable to view verification files.
The Encode List Report will show all content as missing.
The Missing Content Report will not show MVL status
You will not be able to access merged schedules for Scheduled Spot Replace.
The Schedule Report will not display schedules status correctly and you will
not be able to view schedules.
10
Figure 3.2
Available and Selected Headends:
A two panel configuration screen shows Available Headends on the left
and Selected Headends on the right. By default all headends are shown.
To customize your headend view, choose those headends you wish to view
from the left panel and click on the right arrow button to move them to
the Selected Headend(s) list. You may select multiple headends at the
same time by holding down the CTRL key. To remove a headend from
the monitor, select it from the right panel and click the double red arrow
to place it back in the Available Headend panel. The recommended
settings is for all headends to be displayed.
Chapt e r 3 - C o nf i g u r a t io n
Refresh Interval:
Select how often in minutes you want the monitor to refresh. This interval
is used with the Auto Monitor Refresh function. The recommended
setting is 4 minutes.
TBGS Time Zone (UTC):
Select the hour interval of the location of the TBGS from UTC time. See
Time Conversion Chart.
Local Time Zone Conversion from UTC
ADT - Atlantic Daylight -3 hrs
AST - Atlantic Standard
EDT - Eastern Daylight -4 hrs
EST - Eastern Standard
CDT - Central Daylight -5 hrs
CST - Central Standard
MDT - Mountain Daylight -6 hrs
MST - Mountain Standard
PDT - Pacific Daylight -7 hrs
PST - Pacific Standard
ADT - Alaskan Daylight -8 hrs
ALA - Alaskan Standard -9 hrs
HAW - Hawaiian Standard -10 hrs
Nome, Alaska -11 hrs
CET - Central European
FWT - French Winter
MET - Middle European
MEWT - Middle European Winter
SWT - Swedish Winter +1 hr
EET - Eastern European, USSR Zone 1 +2 hrs
BT - Baghdad, USSR Zone 2 +3 hrs
ZP4 - USSR Zone 3 +4 hrs
ZP5 - USSR Zone 4 +5 hrs
ZP6 - USSR Zone 5 +6 hrs
WAST - West Australian Standard +7 hrs
CCT - China Coast, USSR Zone 7 +8 hrs
JST - Japan Standard, USSR Zone 8 +9 hrs
EAST - East Australian Standard GST
Guam Standard, USSR Zone 9 +10 hrs
IDLE - International Date Line
NZST - New Zealand Standard
NZT - New Zealand +12 hrs
Once you have made your changes, save your changes.
To view your configured headends, you will need to close the
monitor and then load the monitor. There are two ways to close the
monitor. You can select Close Monitor from the File menu or simply
click on the Close Monitor button located within the Quick Button Bar.
Loading the monitor can also be done via the File Menu or the Quick
Button Bar.
11Chap t e r 3 - C on f i g u r a ti o n
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