Acronis Access Advanced Installation Guide

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Technologies, used in this product, are covered and protected by one or more U.S. Patent Numbers: 7,047,380; 7,275,139; 7,281,104; 7,318,135; 7,353,355; 7,366,859; 7,475,282; 7,603,533; 7,636,824; 7,650,473; 7,721,138; 7,779,221; 7,831,789; 7,886,120; 7,895,403; 7,934,064; 7,937,612; 7,949,635; 7,953,948; 7,979,690; 8,005,797; 8,051,044; 8,069,320; 8,073,815; 8,074,035; 8,145,607; 8,180,984; 8,225,133; 8,261,035; 8,296,264; 8,312,259; 8,347,137; 8,484,427; 8,645,748; 8,732,121 and patent pending applications.

Table of contents

1 Installing ..........................................................................................................................5

1.1 Requirements ............................................................................................................................ 5

1.1.1 Operating System Requirements ................................................................................................................... 5

1.1.2 Mobile Client requirements ........................................................................................................................... 5

1.1.3 Minimum Hardware Recommendation ........................................................................................................ 6

1.1.4 Network Requirements .................................................................................................................................. 6

1.1.5 Desktop Client Requirements ........................................................................................................................ 7

1.2 Installing Acronis Access Advanced on your server ................................................................... 8

1.3 Using the Configuration Utility .................................................................................................. 9

1.4 Using the Setup wizard ............................................................................................................13

1.5 Clustering Acronis Access ........................................................................................................18

1.6 Load balancing Acronis Access ................................................................................................18

2 Installing Acronis Access on a Microsoft Failover Cluster ................................................. 18

2.1 Installing Acronis Access on a Windows 2003 Microsoft Failover Cluster ..............................18

2.2 Installing Acronis Access on a Windows 2008 Microsoft Failover Cluster ..............................32

2.3 Installing Acronis Access on a Windows 2012 Microsoft Failover Cluster ..............................46

3 Upgrading ...................................................................................................................... 60

3.1 Upgrading from Acronis Access to a newer version ................................................................60

3.2 Upgrading to Acronis Access Advanced ...................................................................................61

3.3 Upgrading from mobilEcho 4.5 or earlier ................................................................................61

3.3.1 Before You Begin ........................................................................................................................................... 61

3.3.2 The Upgrade Process .................................................................................................................................... 68

3.3.3 Downgrading to mobilEcho 4.5 .................................................................................................................... 99

3.4 Upgrading from activEcho 2.7 or earlier ................................................................................100

3.4.1 Before You Begin ......................................................................................................................................... 100

3.4.2 The Upgrade Process .................................................................................................................................. 101

3.5 Upgrading Clustered Configurations .....................................................................................119

4 Upgrading Acronis Access on a Microsoft Failover Cluster ............................................. 121

5 Upgrading from mobilEcho 4.5 on a Microsoft Failover Cluster ................................... 123

5.1 Upgrading a mobilEcho server on a Windows 2003 Failover Cluster to Acronis Access .......123

5.2 Upgrading a mobilEcho server on a Windows 2008 Failover Cluster to Acronis Access .......132

5.3 Upgrading a mobilEcho server on a Windows 2012 Failover Cluster to Acronis Access .......143

6 Quick Start: Mobile Access ........................................................................................... 156

6.1 First Run .................................................................................................................................156

6.2 Configuring Your First Gateway Server and Data Source ......................................................159

6.3 Setting up a Policy ..................................................................................................................162

6.4 Installing the Access Mobile Client application .....................................................................163

6.5 Enrolling in client management .............................................................................................164

7 Quick Start: Sync & Share ............................................................................................. 168

7.1 First Run .................................................................................................................................168

7.2 Using the web interface to access files ..................................................................................171

7.3 Using the desktop client ........................................................................................................177

1 Installing

In this section

Requirements ............................................................................................. 5

Installing Acronis Access Advanced on your server ................................... 8

Using the Configuration Utility .................................................................. 9

Using the Setup wizard ............................................................................ 13

Clustering Acronis Access ......................................................................... 18

Load balancing Acronis Access ................................................................. 18

In this section

Operating System Requirements ............................................................... 5

Mobile Client requirements ....................................................................... 5

Minimum Hardware Recommendation ..................................................... 6

Network Requirements .............................................................................. 6

Desktop Client Requirements .................................................................... 7

1.1 Requirements

You must be logged in as an administrator before installing Acronis Access. Verify that you meet the following requirements.

1.1.1 Operating System Requirements

Recommended: Windows 2012 all flavors Windows 2008 R2 64 bit

Supported: Windows 2012 R2 Windows 2012, Standard and Datacenter editions Windows 2008, all flavors, 32/64 bit

Note: For testing purposes, the system can be installed and runs on Windows 7 or later. These desktop class configurations are not supported for production deployment.

1.1.2 Mobile Client requirements

The mobile client application is compatible with:

Supported devices:

 Apple iPad 2nd, 3rd, 4th generation, Air, Air 2  Apple iPad Mini 1st, 2nd, 3rd generation  Apple iPhone 3GS, 4, 4S, 5, 5s, 5c, 6, 6 Plus  Apple iPod Touch 4th, 5th generation  Android Smartphones and Tablets (Devices with x86 processor architecture are not supported)

Supported OS's:

 iOS 6 or later  Android 2.2 or later (Devices with x86 processor architecture are not supported)

The Acronis Access app can be downloaded from:

 For iOS http://www.grouplogic.com/web/meappstore  For Android https://play.google.com/store/apps/details?id=com.grouplogic.mobilecho

1.1.3 Minimum Hardware Recommendation

Processor: Intel/AMD

Note: Acronis Access server can be installed on virtual machines.

Memory:

 Production environments: 8 GB minimum. More recommended.  Trial or Тest environments: 4 GB minimum. 8 GB or more recommended.

Disk Space:

 The software installation requires 300MB of disk space.

Note: Please make sure that you have enough space to run the Acronis Access installer. 1GB of space is required for the installer to run.

 The file repository used by the Sync & Share features is installed on the local computer by

default.

 Enough free space should be provided to meet testing parameters. 50 GB or more is

recommended.

1.1.4 Network Requirements

 1 Static IP Address. 2 IP addresses may be needed for certain configurations.  Optional but recommended: DNS names matching the above IP addresses.  Network access to a Domain Controller if Active Directory will be used.  Network access to an SMTP server for email notifications and invite messages.  The address 127.0.0.1 is used internally by the Access Mobile Client and should not be routed

through any kind of tunnel - VPN, MobileIron, Good Dynamics and etc.

 All machines running the Access Server or the Gateway Server need to be bound to the Windows

Active Directory.

There are two components that handle HTTPS traffic, the Gateway Server and the Acronis Access Server. The Gateway Server is used by mobile clients to access both files and shares from the Data Sources. The Access Server provides the web user interface for Sync & Share clients, and is also the administration console for both Mobile Access and Sync & Share. It is recommended that two IP addresses be assigned to the server along with two separate DNS entries for those addresses. However, the server can be configured to use only one IP address with different ports for each component. This one IP address configuration is sufficient for most Mobile Access-only installations but two IP addresses is recommended when using Sync & Share as well.

If you want to allow mobile devices access from outside your firewall, there are several options:

 Port 443 access: Acronis Access uses HTTPS for encrypted transport, so it fits in naturally with

common firewall rules allowing HTTPS traffic on port 443. If you allow port 443 access to your Acronis Access server, authorized iPad clients can connect while inside or outside of your firewall. Acronis Access can also be configured to use any other port you prefer.

 VPN: The Access Mobile Client supports access through a VPN connection. Both the built in iOS

VPN client and third-party VPN clients are supported. iOS management profiles can optionally be applied to devices using Mobile Device Management (MDM) systems or the Apple iPhone Configuration Utility to configure the certificate-based iOS “VPN-on-demand” feature, giving seamless access to Acronis Access servers and other corporate resources.

 Reverse proxy server: If you have a reverse proxy server set up, iPad clients can connect without

the need for an open firewall port or a VPN connection. The Access Mobile Client app supports reverse proxy pass-through authentication, username / password authentication, Kerberos constrained authentication delegation and certificate authentication. For details on adding certificates to the Access Mobile Client app, visit the Using client certificates article.

 Good Dynamics enabled Access Mobile Client app: The Access Mobile Client app includes the

ability to be enrolled in and managed by the Good Dynamics platform. In this configuration, all network communication between Access Mobile Clients and Gateway Servers is routed through the Good Dynamics secure communication channel and Good Proxy Server. For more details, see the Access Mobile Client for Good Dynamics manual page.

 MobileIron AppConnect enrolled Access Mobile Client app: If the Access Mobile Client

application is enrolled with MobileIron's AppConnect platform, then all network communication between Access Mobile Client clients and Gateway Servers can be routed through the MobileIron Sentry. For more information see the MobileIron AppConnect manual page.

Certificates: Acronis Access ships and installs with self-signed certificates for testing purposes. Production deployments should implement proper CA certificates.

 Note: Certain web browsers will display warning messages when using self-signed certificates.

Dismissing those messages allows the system to be used without problems. Using self-signed certificates for production conditions is not recommended.

1.1.5 Desktop Client Requirements

Supported operating systems:

 Windows XP, Windows Vista, Windows 7, Windows 8 and 8.1

Note: In order to use the Acronis Access Desktop client on Windows XP, you will need to use relaxed SSL cipher rules. For more information: Changing the Acronis Access Tomcat SSL Ciphers.

 Mac OS X 10.6.8 and higher with Mac compatible with 64-bit software.

Note: When installing the Acronis Access Desktop client, make sure that the sync-folder you create is not in a folder synchronized by another software. For a list of known conflicts visit Conflicting Software.

Supported web browsers:

 Mozilla Firefox 6 and later  Internet Explorer 9 and later

Note: You can support an unsecure version of Internet Explorer 8 if necessary by following the Changing the Acronis Access Tomcat SSL Ciphers article. Internet Explorer 8 is not supported for Server Administration.

Note: When using Internet Explorer you have to make sure that Do not save encrypted pages to disk is unchecked in order to be able to download files. This setting is found under Internet Options -> Advanced

-> Security.

 Google Chrome  Safari 5.1.10 or later

1.2 Installing Acronis Access Advanced on your server

The following steps will allow you to perform a fresh install and test Acronis Access Advanced with HTTPS using the provided Self Signed certificate.

Note: For upgrade instructions visit the Upgrading (p. 60) section.

Note: For instructions on installing on a cluster visit the Installing Acronis Access on a cluster (p. 18) section.

The installation of Acronis Access involves three steps:

1. Installation of the Acronis Access Server installer.

2. Configuration of the network ports and SSL certificates used by the Acronis Access Server.

3. Using the web-based setup wizard to configure the server for your use.

Installing Acronis Access

Please make sure you are logged in as an administrator before installing Acronis Access.

1. Download the Acronis Access installer.

2. Disable any anti-virus software you have or it may interrupt the installation procedure resulting

in a failed installation.

3. Double-click on the installer executable.

4. Press Next to begin.

5. Read and accept the license agreement.

6. Press Install.

Note: If you're deploying multiple Acronis Access servers, or you are installing a non-standard configuration, you can select which components to install from the Custom Install button.

7. Either use the default path or select a new one for the Acronis Access main folder and press OK.

8. Set a password for the user Postgres and write it down. This password will be needed for

database backup and recovery.

9. A window displaying all the components which will be installed appears. Press OK to continue.

10. When the Acronis Access installer finishes, press Exit.

11. The configuration utility will launch automatically to complete the installation.

For instructions on using the Configuration utility, visit the Using the Configuration Utility (p. 9) page.

1.3 Using the Configuration Utility

The Acronis Access installer comes with configuration utility, which allows you to quickly and easily set up the access to your Acronis Access Gateway server, File Repository and Acronis Access Server.

The Gateway Server is used by mobile clients to access both files and shares. The Access Server provides the web user interface for Acronis Access clients, and is also the administration console for both Mobile Access and Sync & Share.

Note: See the Network Requirements (p. 6) section for more information on best practices for the IP address configurations of Acronis Access.

Note: For information on adding your certificate to the Microsoft Windows Certificate Store, visit the Using Certificates article.

Access Server Overview

The Access Server provides the web user interface for Acronis Access clients, and is also the administration console for both Mobile Access and Sync & Share.

 Address - The DNS name or IP address of your Web Interface or pick All Addresses to listen on all

interfaces.

 Port - The port of your Web Interface.  Certificate - Path to the certificate for your Web Interface. You can choose a certificate from the

Microsoft Windows Certificate Store.

 Redirect requests from port 80 - When selected, Tomcat will listen for incoming traffic on the

unsecure port 80 and redirect it to the HTTPS port you have specified above. If you have another program listening on port 80, do not check this box.

 Service Account - This allows the Acronis Access Server service to run in the context of another

account. This is normally not required in typical installations.

Gateway Server Overview

The Gateway Server is used by mobile clients to access both files and shares.

 Address - The DNS name or IP address of your Gateway Server or pick All Addresses to listen on

all interfaces.

 Port - The port of your Gateway Server.  Certificate - Path to the certificate for your Gateway Server. You can choose a certificate from

the Microsoft Windows Certificate Store.

 Service Account - This allows the Gateway Server service to run in the context of another

account. This is normally not required in typical installations.

 Proxy requests for Access Server - When checked, users will connect to the Gateway Server

which will then proxy them to the Access Server. This is available on when you have an Access Server and Gateway server installed on the same machine.

 Redirect requests from port 80 - When selected, Tomcat will listen for incoming traffic on the

unsecure port 80 and redirect it to the HTTPS port you have specified above. If you have another program listening on port 80, do not check this box.

File Repository Overview

The File Repository is used by Sync & Share functionality. If you are haven't enabled Sync & Share, you can accept the standard values. If you are using Sync & Share, the file store path should specify the disk location to be used for storage. If you plan to use Amazon S3 for storage, then the default values are ok.

 Address - The DNS name or IP address of your File Repository or pick All Addresses to listen on

all interfaces. If you specify an IP or DNS address, the same address should also be specified in the File Repository section of the web interface. For more information on it, visit the File Repository article.

 Port - The port of your File Repository. The same port should also be specified in the File

Repository section of the web interface. For more information on it, visit the File Repository

article.

 File Store Path - UNC path to your File Store. If you change the File Store path, you MUST

manually copy any files that are already in the original File Store location to your new location.

Note: If you move the File Store to another location, you should upload a new file to make sure it is going into the correct new location. Another thing is downloading a file that was already in the file store to make sure all of the files that were in the original location can be accessed at the new location.

 Service Account - If the file storage for the repository is on a remote network share, then the

service account should be configured to be one that has permissions to that network share. This account must also have read and write access to the Repository folder (e.g. C:\Program Files (x86)\Acronis\Access\File Repository\Repository) to write the log file.

After you have filled in all the necessary fields, pressing Apply or OK will restart the services you have made changes to. It will take 30-45 seconds after the services have started before the Acronis Access Server is available. At this point, a web browser will automatically launch and connect to the Acronis Access's IP address and port. On the login page, set the administrator password and then the Setup Wizard (p. 13) will guide you through the setup process.

Note: Write down the administrator password, as it cannot be recovered if forgotten.

Note: If you need to change any of the network IP addresses/ports or certificates used by the Acronis Access

components, you can run the Configuration Utility again at any time to make these changes. It will automatically adjust the necessary configuration files and restart the services for you.

1.4 Using the Setup wizard

After installing the software and running the configuration utility to setup network ports and SSL certificates, the administrator now needs to configure the Acronis Access server. The Setup Wizard takes the administrator through a series of steps to get the basic functionality of the server working.

Note: If you are upgrading from activEcho or mobilEcho, please read the Upgrading (p. 60) section before continuing.

Note: After the configuration utility has run, it will take 30-45 seconds for the server to come up the first time.

Navigate to the Acronis Access's web interface using the IP address and port specified in the configuration utility. You will be prompted to set the password for the default administrator account.

Note: Administrators can be configured later on, for more information visit the Server Administration section.

This wizard helps you setup the core settings for the functionality of your product.

 General Settings cover settings of the web interface itself, like the language, the color scheme,

the server name used in admin notifications, licensing and administrators.

 LDAP settings allow you to use Active Directory credentials, rules and policies with our product.  SMTP settings cover functionality in both Mobile Access features and Sync & Share features. For

Mobile Access, the SMTP server is used when sending enrollment invitations. Sync & Share features use the SMTP server to send folder invitations, warnings, summaries of errors.

All of the settings you see in the Initial Configuration page will also be available after you complete it. For more information on any of the settings, please visit the Server Administration articles.

Going through the initial configuration process

Licensing

To start a trial:

1. Select Start Trial and press Continue.

To license your Access Server:

1. Select Enter license keys.

2. Enter your license key and mark the checkbox.

3. Press Save.

General Settings

1. Enter a Server Name.

2. Specify the root DNS name or IP address where users can access the website (starting with

http:// or https://).

3. Specify the DNS name or IP address to which the mobile users will enroll to.

4. Select the default language for the Audit Log. The current options are English, German, French

and Japanese.

5. Press Save.

SMTP

Note: You can skip this section, and configure SMTP later.

1. Enter the DNS name or IP address of your SMTP server

2. Enter the SMTP port of your server.

3. If you do not use certificates for your SMTP server, unmark Use secure connection?.

4. Enter the name which will appear in the "From" line in emails sent by the server.

5. Enter the address which will send the emails sent by the server.

6. If you use username/password authentication for your SMTP server, mark Use SMTP

authentication? and enter your credentials.

7. Press Send Test Email to send a test email to the email address you set on step 5.

8. Press Save.

LDAP

Note: You can skip this section, and configure LDAP later.

1. Mark Enable LDAP.

2. Enter the DNS name or IP address of your LDAP server.

3. Enter the port of your LDAP server.

4. If you use a certificate for connections with your LDAP server, mark Use Secure LDAP

Connection.

5. Enter your LDAP credentials, with the domain. (e.g. acronis\hristo).

6. Enter your LDAP search base.

7. Enter the desired domain(s) for LDAP authentication. (i.e.to enable LDAP authentication for an

account with the email joe@glilabs.com, you would enter glilabs.com)

8. Press Save.

Local Gateway Server

Note: If you're installing both a Gateway Server and the Acronis Access Server on the same machine, the Gateway Server will automatically be detected and administered by the Acronis Access Server. You will be prompted to set the DNS name or IP address on which the Local Gateway Server will be reachable by clients. You can change this address later on.

1. Set a DNS name or IP address for the local Gateway Server.

2. Press Save.

File Repository

1. Select a file store type. Use Filesystem for a file store on your computers or Amazon S3 for a file

store in the cloud.

2. Enter the DNS name or IP address for the file repository service.

Note: The Acronis Access Configuration utility is used to set the file repository address, port and file store location. The File Store Repository Endpoint setting must match the settings in the File Repository tab of the Configuration Utility. To view or modify these settings, run AcronisAccessConfiguration.exe, typically located in C:\Program Files (x86)\Acronis\Configuration Utility\ on the endpoint server.

3. Select an encryption level. Choose between None, AES-128 and AES-256.

4. Select the minimum free space available before your server sends you a warning.

5. Press Save.

1.5 Clustering Acronis Access

In this section

Installing Acronis Access on a Windows 2003 Microsoft Failover Cluster18 Installing Acronis Access on a Windows 2008 Microsoft Failover Cluster32 Installing Acronis Access on a Windows 2012 Microsoft Failover Cluster46

Acronis Access allows the configuration of high-availability setups without needing third-party clustering software. This is configured through the new Cluster Groups feature introduced in Acronis Access 5.1. The setup procedure is simple, but provides high-availability for the Acronis Access Gateway Servers as they are the component under the heaviest load. All of these configurations are managed through the Acronis Access Server.

For more information and instructions on setting up a Cluster Group, visit the Cluster Groups article.

Although we recommend using the built-in Cluster Groups feature, Acronis Access also supports Microsoft Failover Clustering, for more information visit the Supplemental Material section.

1.6 Load balancing Acronis Access

Acronis Access supports load balancing. For more information please visit the Load Balancing Acronis Access and Cluster Groups articles.

2 Installing Acronis Access on a Microsoft Failover

Cluster

Warning! Acronis Access failover clustering is not supported by versions older than 5.0.3. If you're using an older version, you will have to upgrade to version 5.0.3 or newer before proceeding with any kind of cluster configurations.

The guides listed below will help you install Acronis Access on your cluster.

2.1 Installing Acronis Access on a Windows 2003

Microsoft Failover Cluster

Installing Acronis Access

Please make sure you are logged in as an administrator before installing Acronis Access.

1. Download the Acronis Access installer.

2. Disable any anti-virus software you have or it may interrupt the installation procedure resulting

in a failed installation.

3. Double-click on the installer executable.

4. Press Next to begin.

5. Read and accept the license agreement.

6. Press Install.

Note: If you're deploying multiple Acronis Access servers, or you are installing a non-standard configuration, you can select which components to install from the Custom Install button.

7. Either use the default path or select a new one for the Acronis Access main folder and press OK.

8. Set a password for the user Postgres and write it down. This password will be needed for

database backup and recovery.

9. Choose a location on a shared disk for the Postgres Data folder and press Next.

10. A window displaying all the components which will be installed appears. Press OK to continue.

When the Acronis Access installer finishes, press Exit.

Creating the cluster group

1. Open the Cluster Administrator and open Groups.

2. Right-click on Groups and select New and then Group. Give the cluster group a proper name. (e.g.

Acronis Access, AAS Cluster)

3. Select the machines which will be a part of this cluster group and press Finish.

Configurations on the Active node

1. Configure your Gateway Server's database to be on a location on a shared disk. a. Navigate to C:\Program Files (x86)\Acronis\Access\Gateway Server\ b. Find the database.yml file and open it with a text editor. c. Find this line: database_path: './database/' and replace ./database/ with the path

you want to use (e.g. database_path: 'S:/access_cluster/database/').

Note: Use slashes(/) as a path separator.

Note: You can copy the configured database.yml from the first node and paste it to the second node.

Adding all of the necessary services to the Acronis Access cluster group

Complete the following procedure for each of the following services: AcronisAccessGateway, AcronisAccessPostgreSQL (this may be different depending on the version of Acronis Access), AcronisAccessRepository and AcronisAccessTomcat

1. Right-click on the Acronis Access cluster group.

2. Open New and select Resource.

3. Enter a name for the service and select the correct cluster group.

4. From the Resource Type drop down menu select Generic Service and press Next.

5. Make sure both of your nodes are listed as Possible owners and press Next.

6. Skip the dependencies for now by pressing Next.

7. Enter the correct service name of the service you are adding (e.g. postgresql-x64-9.2) and press

Next.

8. Skip the Registry Replication window for now by pressing Next.

9. Press Finish to complete the procedure.

Setting an IP address for the cluster group

1. Right-click on the Acronis Access cluster group.

2. Open New and select Resource.

3. Enter a name for the resource and select the correct cluster group.

4. From the Resource Type drop down menu select IP Address and press Next.

5. Make sure both of your nodes are listed as Possible owners and press Next.

6. Skip the dependencies for now by pressing Next.

7. Enter the IP address you will use for this cluster group.

8. Enter the subnet mask and press Finish.

Adding a shared disk

1. Right-click on the Acronis Access cluster group.

2. Open New and select Resource.

3. Enter a name for the resource and select the correct cluster group.

4. From the Resource Type drop down menu select Physical Disk and press Next.

5. Make sure both of your nodes are listed as Possible owners and press Next.

6. Skip the dependencies for now by pressing Next.

7. Select an available disk from the drop down menu and press Finish.

Configuring dependencies

For PostgreSQL and Acronis Access File Repository do the following:

1. Right-click on the appropriate service and select Properties.

2. Click on the Dependencies tab.

3. Click on Modify.

4. Select the shared disk you have added and move it to the right side.

5. Press OK.

For PostgreSQL also do the following:

1. Click on the Registry Replication tab.

2. Press Add and enter the following:

SYSTEM\CurrentControlSet\Services\AcronisAccessPostgreSQL\(For older versions of Acronis Access the service may be different. e.g. postgresql-x64-9.2)

For the Acronis Access Gateway Server service do the following:

1. Right-click on the appropriate service and select Properties.

2. Click on the Dependencies tab.

3. Click on Modify.

4. Select the IP Address and Physical disk and move them to the right side.

5. Press OK.

For the Acronis Access Tomcat service do the following:

1. Right-click on the appropriate service and select Properties.

2. Click on the Dependencies tab.

3. Click on Modify.

4. Select the PostgreSQL and Acronis Access Gateway Server services and move them to the right

side.

5. Press OK.

Bringing the cluster group online and using the Configuration Utility

1. Right-click on the cluster group and press Bring online.

2. Launch the Configuration Utility. On a clean install, this is generally located at C:\Program

Files (x86)\Acronis\Access\Configuration Utility

3. Configure the Acronis Access Gateway Server service to listen on the IP address(es) for the

Acronis Access Service group.

4. Configure the Acronis Access Server service to listen on the IP address(es) for the Acronis Access

Service group.

Note: If Redirect requests from port 80 is selected, Tomcat will listen for incoming traffic on the unsecure port 80 and redirect it to the HTTPS port you have specified above. If you have another program listening on port 80, do not check this box.

5. Configure the Acronis Access File Repository to listen on localhost and change the Filestore path

to be on the shared disk. This path should be the same for both nodes.

6. Click OK to complete the configuration and restart the services.

Installation and configuration on the second node

1. Disable any anti-virus software you have or it may interrupt the installation procedure resulting

in a failed installation.

2. Install Acronis Access on the second node, but this time use the default Postgres Data location

and the same postgres user password as for the first node.

+ 150 hidden pages

Acronis Access Advanced Installation Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Installing

1.1 Requirements

1.1.1 Operating System Requirements

1.1.2 Mobile Client requirements

1.1.3 Minimum Hardware Recommendation

1.1.4 Network Requirements

1.1.5 Desktop Client Requirements

1.2 Installing Acronis Access Advanced on your server

1.3 Using the Configuration Utility

1.4 Using the Setup wizard

1.5 Clustering Acronis Access

1.6 Load balancing Acronis Access