Acnodes MKP1602, MKCP 3214 User Manual

FAQ

General

1. How do the KVM switches allow the user to switch ports?

There are two ways to switch ports. One is the membrane buttons on the front and the other way is
with Hot-key commands.

2. What operating systems do the KVMs support?

The KVMs support multi-platform support allows you to control Windows-based computers, Sun So­laris systems, Linux, or even Macs by a single KVM switch. The KVM switches support multi-platform
operating systems including but not limited to DOS, Windows 95/98/ME/NT/2000/XP, Linux, Solaris
and Mac OS.

3. Do I have to power down the KVMs to add a new server ?

The KVMs are hot-pluggable and allows servers or devices to be added or removed without power-

ing down the switch, but components of connected devices, such as the servers, may not be hot-

pluggable. We suggest that turn off power to all devices before connecting them.

4. Why I can’t login with default password on KVM switch

The default username and password for the KVM switch is eight zeros - “00000000”. Please check

i. The “Num lock” is not turned on. (for notebook type keyboard)

ii. The numeric (number) keys on the number pad are not accepted by KVM, only the main

number keys.

5. Can I disable the KVM password ?

Yes, for Matrix KVM, Cat6 KVM & Combo DB-15 KVM, user can disable/ enable the KVM password

by hotkey.

6. What do I do if I forget the password?

No, for PS/2 KVM, user can’t disable the KVM password.

If the user change the default password and lose the password, please contact the supplier for

further support.

7. How many levels of KVM cascade are supported?

8. Can I cascade the different types KVM switches together ?

9. Why am I getting ghosting images or shadowing?

8 levels are supported.

No, only same type KVM can cascade together. (e.g. PS/2 to PS/2, USB to USB,..)

i. Check that all video cables are inserted properly.

ii. Check whether the KVM supports the resolution and refresh rate on your servers.

iii. Check whether the graphics card you are using supports the resolution and refresh rate on

your server or not.

iv. Connect the monitor directly into the servers you are having trouble with to see if problem

still appears.

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FAQ

10. The server VGA resolution does not match the resolution of monitor ?

The KVM supports DDC function which will dynamically detect and the DDC data.

The problem may come from the power on sequence.

- For KVM switch
The recommended power on sequence is - monitor, KVM switch and then servers.

- For remote console box
It supports DDC function but does not support hot-plug, the recommend power on sequence
is – monitor, remote console box and then servers.

PS/2 KVM

Can I connect to Suns (USB type) and/or Macs system to PS/2 KVM switches ?

Yes. Use PS/2 to USB converter (LCD-A1001) to convert the keyboard & mouse of PS/2 KVM cable
(LCD-A1004) to USB interface. The LCD-A1001 includes the built-in mapping of all the Suns & Macs system
hotkey.

Combo KVM

Can the Combo KVM support the keyboard or monitor with a USB hub built-in ?

The Combo KVM switch is only capable of passing Keyboard, Mouse and Video signals. As a result,
other USB devices with a USB hub will not work.

Can I use the touchscreen with KVM switches ?

No, the KVM switches do not support the touchscreen driver

Two console KVM

What is the resolution support on remote console ?

The remote console can support up to 1,000 feet at 1024 x 768, and up to 500 feet at 1600 x 1200.

Why am I getting ghosting images or shadowing on remote console ?

Press “Scroll lock + Scroll lock + A” on the keyboard connected to remote console box to force auto­adjusting the video signal to optimize.

Cat6 KVM

Can I use standard Cat6 cable for dongle ?

The dongle can support Cat5/5e/6 straight cable. To maximum performance and stability, we strongly
recommend applying the Cat6 cable (LCD-A2011 /12 / 13 / 14 / 15 / 16) from us, we are designed and
qualification tested using pre-made (factory made) Cat5e cable assemblies in fixed lengths.
Using this type of cable assembly will provide excellent link connections and data communication. As
poorly made field cable assemblies can cause damage to the Cat5 KVMs & dongles and result in a
poor or intermittent link. The warranties do not apply to damage resulting from user-supplied cable.

The company reserves the right to modify product specifications without prior notice and assumes no responsibility for any error which
may appear in this publication.

All brand names, logo and registered trademarks are properties of their respective owners.

Copyright 2008 Synergy Global Technology Inc. All rights reserved.

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