The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iv
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTEGives additional information related to the current topic.
WARNINGAlerts you to any physical risk or system damage that might result from doing
CAUTIONGives precautionary measures to avoid possible hardware or software
IMPORTANTReminds you to do specific actions relevant to the accomplishment of
Denotes actual messages that appear on screen.
or not doing specific actions.
problems.
procedures.
v
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Table of Contents
System Tour 1
Features 1
System Components 3
Front Panel 3
Rear Panel 5
Internal Components 6
System LED Indicators 7
System Utilities 9
CMOS Setup Utility 9
Entering CMOS setup 10
Navigating Through the Setup Utility 10
Setup Utility Menus 11
System Disassembly 25
Disassembly Requirements 25
Pre-disassembly Procedure 26
Main Unit Disassembly 27
Removing the Side Panel 29
Removing the Front Bezel 30
Removing the Heatsink Fan Assembly 32
Removing the Processor 34
Removing the Optical Drive 36
Removing the Hard Disk Drive 39
Removing the Power Supply 40
Removing the Memory Modules 42
Removing an Expansion Card 43
Removing the Front I/O and Card Reader Boards 46
Removing the Mainboard 49
Removing the Top Bezel 51
System Troubleshooting 53
Hardware Diagnostic Procedure 53
System Check Procedures 54
Power System Check 54
System External Inspection 54
System Internal Inspection 54
220-watts (115/230V AC) PFC or non-PFC power supply
Dimension and weight
Dimension (DxWxH)
X3950: 367.8 x 100 x 281.5 mm (with bezel)
X5950: 367.8 x 100 x 281.5 mm (with bezel)
Weight (estimate)
X3950: 8 kg
X5950: 8 kg
2Chapter 1
System Components
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
X3950
No.IconComponent
1
2
3Front I/O cover
4Microphone-in jack
5Headphone/Speaker-out/line-out jack
6CF I/II (CompactFlash Type I/II) slot
7Media card reader
8Drive bay door eject button
9Optical drive bay door
10HDD activity indicator
11Power button/power indicator
USB 2.0 ports
Press to open drive bay door and access the optical drive.
Chapter 13
X5950
No.IconComponent
1
2
3Front I/O cover
4Microphone-in jack
USB 2.0 ports
5Headphone/Speaker-out/line-out jack
6CF I/II (CompactFlash Type I/II) slot
7Media card reader
8Drive bay door eject button
Press to open drive bay door and access the optical drive.
9Optical drive bay door
10HDD activity indicator
11Power button/power indicator
4Chapter 1
Rear Panel
No.IconComponent
1Audio in or side speaker jack
2Gigabit LAN port (10/100/1000 Mbps)
3Key hole
4Lock slot
5Power connector
6Power supply (Photo shows PFC power supply)
7PS2 keyboard port
8PS2 mouse port
9
10VGA/monitor port
11USB 2.0 ports
12Microphone/speaker-out/line-in jack
13Line-out jack
14Expansion slot (Photo shows graphics card and network card)
HDMI
HDMI port
Chapter 15
Internal Components
No.Component
1Optical drive
2Memory
3Expansion cards
4Mainboard
5Heatsink fan assembly
6Power supply
6Chapter 1
System LED Indicators
This section describes the different system LED indicators.
LED indicator ColorLED status Description
Power BlueOnS0/S1 state
BlueBlinkingS3 state
—OffS4/S5 state
HDD activityBlueBlinkingS0/S1 state
LAN activityBlueBlinkingS0/S1 state
LAN port network
speed LED (left)
LAN port network
connection LED
(right)
AmberOn1000 Mbps link network access
GreenOn100 Mbps link network access
—Off10 Mbps link network access
GreenOnActive network link
BlinkingOngoing network data activity
OffOff-line network
Chapter 17
8Chapter 1
Chapter 2
System Utilities
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
When changing the system configuration settings
When redefining the communication ports to prevent any conflicts
When modifying the power management configuration
When changing the password or making other changes to the security setup
When a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
Chapter 29
Entering CMOS setup
1.Turn on the computer and the monitor.
If the computer is already turned on, close all open applications, then restart the computer.
2.During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the computer.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
Left and Right arrow keys – Move between selections on the menu bar.
Up and Down arrow keys – Move the cursor to the field you want.
PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.
Home – Move the cursor to the first page of a multiple page menu.
End – Move the cursor to the last page of a multiple page menu.
+ and - keys – Select a value for the currently selected field (only if it is user-configurable). Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
Enter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
Esc – If you press this key:
On one of the primary menu screens, the Exit menu displays.
On a submenu screen, the previous screen displays.
When you are making selections from a pop-up menu, closes the pop-up without making a
selection.
F1 – Display the General Help panel.
F9 – Press to load optimized default system values.
F10 – Save changes made the Setup and close the utility.
10Chapter 2
Setup Utility Menus
CMOS Setup Utility - Copyright (c) 1985-2010, American Megatrends, Inc.
►
► Standard CMOS Features
► Advanced BIOS Features
► Advanced Chipset Features
► Integrated Peripherals
► Power Management Setup
Product Information► PC Health Status
► Frequency/Voltage Control
► BIOS Security Features
Load Default Settings
Save & Exit Setup
Exit Without Saving
:MoveEnter:Select
F1:General HelpF9:Optimized Defaults
+ :Value//
-ESC:Exit
F10:Save
v02 66(C)Copyright 1985 2010 American Megatrends Inc
.-, ,.
The Setup Main menu includes the following main setup categories.
Product Information
Standard CMOS Features
Advanced BIOS Features
Advanced Chipset Features
Integrated Peripherals
Power Management Setup
PC Health Status
Frequency/Voltage Control
BIOS Security Features
Load Default Settings
Save & Exit Setup
Exit Without Saving
In the descriptive table following each of the menu screenshots, settings in boldface are the default and
suggested settings.
Chapter 211
Product Information
Processor Type
Intel (R) Core(TM) i5 CPU 6503.20GHz
Processor Speed
System Memory
Product Name
System Serial Number
System BIOS Version
BIOS Release Date
Asset Tag Number
Onboard SATA ControllerSelect an operating mode for the onboard SATA. Enabled
Disabled
Onboard SATA ModeSelect an operating mode for the onboard SATA. AHCI
Native IDE
Onboard USB ControllerEnables or disables support for legacy USB devicesEnabled
Disabled
Legacy USB SupportEnables or disables support for legacy USB devices. Enabled
Disabled
Onboard Graphics
Controller
Onboard Audio ControllerEnables or disables the onboard audio controller. Enabled
Onboard LAN ControllerEnables or disables the onboard LAN controller.Enabled
Onboard LAN Option ROMEnables or disables the load of embedded option ROM for onboard
Enables or disables the onboard graphics controller. Auto
Onboard
Disabled
Disabled
Enabled
network controller.
Disabled
16Chapter 2
Power Management Setup
ACPI Suspend Mode
Deep Power Off Mode
Power On by RTC Alarm
Power On by PCIE Devices
Wake Up by PS/2 KB/Mouse
Wake Up by USB KB/Mouse
Restore On AC Power Loss
Clock to All DIMM/PCI/PCIEEnables or disables the system to detect the DIMM/PCI/PCIE clock
automatically during bootup.
Spread SpectrumEnables or disables the reduction of the mainboard’s EMI.
Note: Remember to disable the Spread Spectrum feature if you are
overclocking. A slight jitter can introduce a temporary boost in clock
speed causing the overclocked processor to lock up.
The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup
defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or
other kinds of low-performance components and you choose to load these settings, the system might not
function properly.
22Chapter 2
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