Acer UM.QR0EE.009 User Manual

Acer LCD Monitor

User Guide

Copyright © 2017. Acer Incorporated.
All Rights Reserved.

Acer LCD Monitor User Guide
Original Issue: 01/2018

English

Changes may be made periodically to the information in this publication without obligation to notify
any person of such revisions or changes. Such changes will be incorporated in new editions of this
manual or supplementary documents and publications. This company makes no representations or
warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims
the implied warranties of merchantability or fitness for a particular purpose.

Record the model number, serial number, purchase date and place of purchase information in the
space provided below. The serial number and model number are recorded on the label affixed to
your computer. All correspondence concerning your unit should include the serial number, model
number and purchase information.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronically, mechanically, by photocopy, recording or otherwise, without
the prior written permission of Acer Incorporated.

Acer LCD Monitor User Guide

Model number: __________________________________

Serial number: ___________________________________

Date of purchase: ________________________________

Place of purchase: ________________________________

Acer and the Acer logo are registered trademarks of Acer Incorporated. Other companies’ product
names or trademarks are used herein for identification purposes only and belong to their respective
companies.

Special notes on LCD monitors

The following are normal with the LCD monitor and do not indicate a problem.

• Due to the nature of the fluorescent light, the screen may flicker during initial

use. Turn off the power switch and then turn it on again to make sure the flicker
disappears.

• You may find slightly uneven brightness on the screen depending on the desktop

pattern you use.

• The LCD screen has 99.99% or more effective pixels. It may include blemishes of

0.01% or less such as a missing pixel or pixel lit all the time.

• Due to the nature of the LCD screen, an afterimage of the previous screen may

remain after switching the image, when the same image is displayed for hours. In this
case, the screen is recovered slowly by changing the image or turning off the power
switch for a few hours.

Information for your safety and
comfort

Safety instructions

Read these instructions carefully. Keep this document for future reference. Follow all
warnings and instructions marked on the product.

English

Cleaning your monitor

Please carefully follow these guidelines when cleaning the monitor:

• Always unplug the monitor before cleaning.

• Use a soft cloth to wipe the screen and cabinet front and sides.

Connecting/disconnecting the device

Observe the following guidelines when connecting and disconnecting power from the
LCD monitor:

• Make sure the monitor is attached to its base before connecting the power cord to
the AC power outlet.

• Make sure both the LCD monitor and the computer are turned off before
connecting any cable or unplugging the power cord.

• If the system has multiple sources of power, disconnect power from the system by
unplugging all power cords from the power supplies.

iii

Accessibility

Be sure that the power outlet you plug the power cord into is easily accessible and
located as close to the equipment operator as possible. When you need to disconnect
power from the equipment, be sure to unplug the power cord from the electrical outlet.

Safe listening

To protect your hearing, follow these instructions.

• Gradually increase the volume until you can hear it clearly and comfortably and

English

without distortion.

• After setting the volume level, do not increase it after your ears have adjusted.

• Limit the amount of time listening to music at high volume.

• Avoid turning up the volume to block out noisy surroundings.

• Turn the volume down if you can’t hear people speaking near you.

Warnings

• Do not use this product near water.

• Do not place this product on an unstable cart, stand or table. If the product falls, it

could be seriously damaged.

• Slots and openings are provided for ventilation to ensure reliable operation of the

product and to protect it from overheating. These openings must not be blocked
or covered. The openings should never be blocked by placing the product on a bed,
sofa, rug or other similar surface. This product should never be placed near or over
a radiator or heat register, or in a built-in installation unless proper ventilation is
provided.

• Never push objects of any kind into this product through cabinet slots as they may

touch dangerous voltage points or short-out parts that could result in a fire or
electric shock. Never spill liquid of any kind onto or into the product.

• To avoid damage of internal components and to prevent battery leakage, do not

place the product on a vibrating surface.

• Never use it under sporting, exercising, or any vibrating environment which will

probably cause unexpected short current or damage internal devices.

• The adapter is only used for this monitor, do not be used for other purposes.

•

Your device uses one of the following power supplies: Manufacturer:
SHENZHEN HONOR ELECTRONIC CO., LTD.: ADS-40SI-19-3 19030E(VI),
DELTA ELECTRONICS INC.: ADP-30AD BA

Using electrical power

• This product should be operated from the type of power indicated on the marking

label. If you are not sure of the type of power available, consult your dealer or local
power company.

• Do not allow anything to rest on the power cord. Do not locate this product where

iv

people will walk on the cord.

• If an extension cord is used with this product, make sure that the total ampere rating
of the equipment plugged into the extension cord does not exceed the extension
cord ampere rating. Also, make sure that the total rating of all products plugged into
the wall outlet does not exceed the fuse rating.

• Do not overload a power outlet, strip or receptacle by plugging in too many devices.
The overall system load must not exceed 80% of the branch circuit rating. If power
strips are used, the load should not exceed 80% of the power strip’s input rating.

• This product’s power cord is equipped with a three-wire grounded plug. The

plug only fits in a grounded power outlet. Make sure the power outlet is properly
grounded before inserting the power cord plug. Do not insert the plug into a non­grounded power outlet. Contact your electrician for details.

Warning! The grounding pin is a safety feature. Using a power
outlet that is not properly grounded may result in electric
shock and/or injury.

Note: The grounding pin also provides good protection from

unexpected noise produced by other nearby electrical devices that
may interfere with the performance of this product.

• Use the product only with the supplied power supply cord set. If you need to
replace the power cord set, make sure that the new power cord meets the following
requirements: detachable type, UL listed/CSA certified, type SPT-2, rated 7 A 125 V
minimum, VDE approved or its equivalent, 4.6 meters (15 feet) maximum length.

English

Product servicing

Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risks. Refer all servicing to qualified
service personnel.

Unplug this product from the wall outlet and refer servicing to qualified service
personnel when:

• the power cord or plug is damaged, cut or frayed

• liquid was spilled into the product

• the product was exposed to rain or water

• the product has been dropped or the case has been damaged

• the product exhibits a distinct change in performance, indicating a need for service

• the product does not operate normally after following the operating instructions

v

Note: Adjust only those controls that are covered by the operating
instructions, since improper adjustment of other controls may result

in damage and will often require extensive work by a qualified
technician to restore the product to normal condition.

Potentially explosive environments

English

Switch off your device in any area with a potentially explosive atmosphere and obey all
signs and instructions. Potentially explosive atmospheres include areas where you would
normally be advised to turn off your vehicle engine. Sparks in such areas could cause

an explosion or fire resulting in bodily injury or even death. Switch off the device near

gas pumps at service stations. Observe restrictions on the use of radio equipment in fuel
depots, storage and distribution areas; chemical plants; or where blasting operations are
in progress. Areas with a potentially explosive atmosphere are often, but not always,
marked. They include below deck on boats, chemical transfer or storage facilities,
vehicles using liquefied petroleum gas (such as propane or butane), and areas where the
air contains chemicals or particles such as grain, dust or metal powders.

Additional safety information

Your device and its enhancements may contain small parts. Keep them out of the reach

of small children.

IT Equipment Recycling Information

Acer is strongly committed to environmental protection and views recycling, in the form
of salvaging and disposal of used equipment, as one of the company’s top priorities in
minimizing the burden placed on the environment.

We at Acer are very conscious of the environmental effects of our business and strive to
identify and provide the best working procedures to reduce the environmental impact
of our products.

For more information and help when recycling, please go to this website:

http://www.acer-group.com/public/Sustainability/sustainability01.htm

Visit www.acer-group.com for further information on the features and benefits of our
other products.

Disposal instructions

Do not throw this electronic device into the trash when discarding.
To minimize pollution and ensure utmost protection of the global
environment, please recycle. For more information on the Waste
from Electrical and Electronics Equipment (WEEE) regulations, visit
http://www.acer-group.com/public/Sustainability/sustainability01.htm

vi

LCD pixel statement

The LCD unit is produced with high-precision manufacturing techniques. Nevertheless,
some pixels may occasionally misfire or appear as black or red dots. This has no effect on
the recorded image and does not constitute a malfunction.

This product has been shipped enabled for power management:

• Activate display’s Sleep mode within 5 minutes of user inactivity.

• Wake the monitor when it is in Active Off mode, move the mouse or press any

keyboard key.

Tips and information for comfortable use

Computer users may complain of eyestrain and headaches after prolonged use. Users are

also at risk of physical injury after long hours of working in front of a computer. Long

work periods, bad posture, poor work habits, stress, inadequate working conditions,

personal health and other factors greatly increase the risk of physical injury.

Incorrect computer usage may lead to carpal tunnel syndrome, tendonitis, tenosynovitis
or other musculoskeletal disorders. The following symptoms may appear in the hands,
wrists, arms, shoulders, neck or back:

• numbness, or a burning or tingling sensation

• aching, soreness or tenderness

• pain, swelling or throbbing

• stiffness or tightness

• coldness or weakness

If you have these symptoms, or any other recurring or persistent discomfort and/or pain
related to computer use, consult a physician immediately and inform your company’s
health and safety department.

The following section provides tips for more comfortable computer use.

English

Finding your comfort zone

Find your comfort zone by adjusting the viewing angle of the monitor, using a footrest,

or raising your sitting height to achieve maximum comfort. Observe the following tips:

• refrain from staying too long in one fixed posture

• avoid slouching forward and/or leaning backward

• stand up and walk around regularly to remove the strain on your leg muscles

vii

Taking care of your vision

Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive room
lighting, poorly focused screens, very small typefaces and low-contrast displays could
stress your eyes. The following sections provide suggestions on how to reduce eyestrain.

Eyes

English

• Rest your eyes frequently.

• Give your eyes regular breaks by looking away from the monitor and focusing on a

distant point.

• Blink frequently to keep your eyes from drying out.

Display

• Keep your display clean.

• Keep your head at a higher level than the top edge of the display so your eyes point

downward when looking at the middle of the display.

• Adjust the display brightness and/or contrast to a comfortable level for enhanced

text readability and graphics clarity.

• Eliminate glare and reflections by:

• placing your display in such a way that the side faces the window or any light

source

• minimizing room light by using drapes, shades or blinds

• using a task light

• changing the display’s viewing angle

• using a glare-reduction filter

• using a display visor, such as a piece of cardboard extended from the display’s top

front edge

• Avoid adjusting your display to an awkward viewing angle.

• Avoid looking at bright light sources, such as open windows, for extended periods of

time.

Developing good work habits

Develop the following work habits to make your computer use more relaxing and
productive:

• Take short breaks regularly and often.

• Perform some stretching exercises.

• Breathe fresh air as often as possible.

• Exercise regularly and maintain a healthy body.

Acer monitor is purposed for video and visual display of information obtained from
electronic devices.

viii

EN 60950-1:2006/A11:2009/A1:2010/A12:2011/A2:2013

EN 50581:2012

Regulation (EC) No. 1275/ 2008; EN 50564:2011

Declaration of Conformity

We,

Acer Incorporated
8F, 88, Sec. 1, Xintai 5th Rd., Xizhi, New Taipei City 221, Taiwan

And,

Acer Italy s.r.l.

Via Lepetit, 40, 20020 Lainate (MI) Italy
Tel: [phone] ,Fax: [phone]
www.acer.it

Product: LCD Monitor
Trade Name: ACER
Model Number:
SKU Number:

We, Acer Incorporated, hereby declare under our sole responsibility that the product described above is in
conformity with the relevant Union harmonization legislations as below Directive and following harmonized
standards and/or other relevant standards have been applied:

EMC Directive: 2014/30/EU

EN55032:2012/AC:2013 Class B

EN61000-3-2:2014 Class D

LVD Directive: 2014/35/EU

RoHS Directive: 2011/65/EU

RG 240Y
RG 240Y XX X X X X X ;

(“x” = 0~9, a ~ z, A ~ Z, or blank)

EN 55024:2010

EN61000-3-3:2013

ErP Directive: 2009/125/EC

Year to begin affixing CE marking: 2017.

_______________________________ Jan. 19, 2018

RU Jan / Sr. Manager Date
Acer Incorporated (Taipei, Taiwan)

English

Acer America Corporation

333 West San Carlos St., San Jose

Suite 1500

CA 95110, U. S. A.

Tel : [phone]

Fax : [phone]

www.acer.com

Federal Communications Commission

Declaration of Conformity

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.

The following local Manufacturer /Importer is responsible for this declaration:

Product: LCD Monitor

Model Number:

SKU Number:

Name of Responsible Party: Acer America Corporation

RG 240Y

RG 240Y

xxxxxx;

(“x” = 0~9, a ~ z, or A ~ Z)

333 West San Carlos St.

Address of Responsible Party:

Suite 1500
San Jose, CA 95110
U. S. A.

Contact Person: Acer Representative

Phone No.: 254-298-4000

Fax No.: 254-298-4147

Special notes on LCD monitors iii
Information for your safety and comfort iii

Safety instructions iii

Cleaning your monitor iii
Connecting/disconnecting the device iii
Accessibility iv
Safe listening iv
Warnings iv
Using electrical power iv

Product servicing v
Additional safety information vi
IT Equipment Recycling Information vi
Disposal instructions vi
LCD pixel statement vii
Tips and information for comfortable use vii

Declaration of Conformity

Federal Communications Commission

Declaration of Conformity

Unpacking 1

Attaching the base (for selected models) 2
Screen position adjustment 3
Connecting the adapter and AC Power cord 3
Power saving 3
Display Data Channel (DDC) 4
Connector pin assignment 4

15-pin color display signal cable 4

19-pin color display signal cable 4

20-pin color display signal cable 5

Standard timing table 5
Installation 6
Users controls 7

External controls 7

Using the Shortcut Menu 8

Input Source Selection 9
Adjusting the Volume 9

Adjusting the B rightness 9
Modes Selection 10

Adjusting the picture 10

Adjusting the Color 12
Adjusting the Audio

Adjusting the Gaming
Adjusting the OSD

13

13

174

English

Contents

7

Adjusting the System
Product Information

Save Settings to.. .... .... .. . . (User mode only)

15
16

Troubleshooting 17

VGA Mode

English

HDMI Mode/DP Mode(Optional)

16

17
18

Unpacking

Please check that the following items are present when you unpack the box, and save
the packing materials in case you need to ship or transport the monitor in the future.

LCD monitor Quick start guide Audio cable

LCD Monotor series/R

USER GUIDE

D-sub cable

AC Adapter

HDMI cable

(Optional)

DP Cable

(Optional)

AC Power cord

English

1

Attaching the base (for selected models)

Attaching the base (for selected models)

Note: Remove the monitor and monitor base from its packaging.

Note: Remove the monitor and monitor base from its packaging.

Carefully place the monitor face-down on a stable surface -- use a

Carefully place the monitor face-down on a stable surface -- use a

cloth to avoid scratching the screen.

English

English

1 Attach the monitor stand arm to the base.

1 Attach the monitor stand arm to the base.

2 Ensure that the base is locked onto the monitor stand arm.

2 Ensure that the base is locked onto the monitor stand arm.

• Secure the base to the monitor stand arm by turning the screw using the

• Secure the base to the monitor stand arm by turning the screw using the

cloth to avoid scratching the screen.

integrated tab or a suitable coin. (for selected models)

integrated tab or a suitable coin. (for selected models)

Note:

Note:

1.Take care when performing the installation to avoid injuring

1.Take care when performing the installation to avoid injuring

2. Make sure to use a wall mount bracket which has at least 7 cm distance

2. Make sure to use a wall mount bracket which has at least 7 cm distance

from the wall.

from the wall.

2

2

yourself.

yourself.

Screen position adjustment

To optimize the viewing position, you can adjust the

monitor tilt, using both of your hands to hold the edges

of the monitor. The monitor can be adjusted to 15

degrees up or 5 degrees down.

Connecting the adapter and AC Power cord

• Check first to make sure that the power cord you use is the correct type required for
your area.

• The monitor has a universal power supply that allows operation in either 100/120 V
AC or 220/240 V AC voltage area. No user-adjustment is required.

• Plug one end of the AC power cord to the Adapter, and plug the other end into an

AC outlet.

• For units using 120 V AC:

Use a UL-listed cord set, type SVT wire and plug rated 10 A/125 V.

• For units using 220/240 V AC:

Use a cord set consisting of H05VV-F cord and plug rated 10 A/250 V. The cord set
should have the appropriate safety approvals for the country in which the equipment
will be installed.

English

Power saving

The monitor will be switched to “power saving” mode by the control signal from the
display controller, as indicated by the amber light.

Mode LED light

On Blue

Standby/Power saving Amber

The power saving mode will be kept until a
control signal has been detected or the keyboard
or mouse is activated. The recovery time from
“power saving” mode back to “on” is around 3
seconds.

3

Display Data Channel (DDC)

To make installation easier, so long as your system supports the DDC protocol, the
monitor is able to plug-and-play. The DDC is a communication protocol through which
the monitor automatically informs the host system about its capabilities; for example,
supported resolutions and corresponding timing. The monitor supports the DDC2B
standard.

English

Connector pin assignment

15

6

11

15-pin color display signal cable

PIN No. Description PIN No. Description

1 Red 9 +5 V

2 Green 10 Logic ground

3 Blue 11 Monitor ground

4 Monitor ground 12 DDC-serial data

5 DDC-return 13 H-sync

6 R-ground 14 V-sync

7 G-ground 15 DDC-serial clock

8 B-ground

19-pin color display signal cable

PIN No. Description PIN No. Description

1 TMDS Data2+ 2 TMDS Data2 Shield

3 TMDS Data2- 4 TMDS Data1+

5 TMDS Data1 Shield 6 TMDS Data1-

7 TMDS Data0+ 8 TMDS Data0 Shield

9 TMDS Data0- 10 TMDS Clock+

11 TMDS Clock Shield 12 TMDS Clock-

13 CEC 14 Reserved (N.C. on device)

15 SCL 16 SDA

17 DDC/CEC Ground 18 +5V Power

19 Hot Plug Detect

10

15

1113151719 97531

26481014 121618

4

20-pin color display signal cable(Only DP-Inpute Model)

PIN No. Description PIN No. Description

1 ML_Lane 0+ 2 GND

3 ML_Lane 0- 4 ML_Lane 1+

5 GND 6 ML_Lane 1-

7 ML_Lane 2+ 8 GND

9 ML_Lane 2- 10 ML_Lane 3+

11 GND 12 ML_Lane 3-

13 CONFIG1 14 CONFIG2

15 AUX CH+ 16 GND

17 AUX CH- 18 Hot Plug

19 Return 20 DP_PWR

Standard timing table

NO. Mode Resolution

1 VGA 640x480 60 Hz
2 MAC 640x480 66.7 Hz
3 VESA 720x400 70 Hz
4 800x600 56 Hz
5 800x600 60 Hz
6 1024x768 60 Hz
7 1024x768 70 Hz
8 VESA 1152x864 75

SVGA

XGA

9 SXGA 1280x1024 60 Hz
10 VESA 1280x720 60 Hz
11 WXGA 1280x800 60 Hz
12 WXGA+ 1440x900 60 Hz
13 WSXGA+ 1680x1050 60 Hz
14 1920x1080 60 Hz
15 1920×1080 75 Hz

UXGA

Refresh Rate

English

Hz

5

Installation

To install the monitor on your host system, please follow the steps below:

Steps

1 Connect cable(s)

English

a Make sure both the monitor and computer are switched off.
b Connect the VGA video cable to the computer.

c Connect the HDMI Cable (Optional, only HDMI-Input Model)to the computer.

d Connect the DP cable to the computer

(Optional, only DP-Input Model)

e Connect the audio cable (Optional, only Audio-input Model)to the computer.

2 Connect the adapter

a Connect the AC cord to the adapter.

b Connect one end of the adapter to the monitor and the other end to a properly

grounded, AC outlet.

3 Turn on the monitor and computer

Turn on the monitor first, then the computer. This sequence is very important.

4 If the monitor does not function properly, please refer to the troubleshooting section

to diagnose the problem.

DP Signal (Only DP-Input Model)

HDMI Signal (Only HDMI-Input Model)

HDMI

AUDIO IN

DP HDMI VGA-IN DC IN

Note: Audio output is only for audio output model.

In order to prevent damage to the monitor, do not lift the monitor by its base.

6

Amber

7

English

V.Position

Focus

Clock

Game Mode - Action

13

11. Auto Config: Press this button to activate the Auto Adjustment function. The Auto adjustment
function is used to set the HPos, VPos, Clock and Focus. (Only available on VGA port.)

12. H. Position: Adjust the horizontal position of the picture.

13. V. Position: Adjust the vertical position of the picture.

14. Focus: Adjust clk phase to ADC.

15. Clock: Adjust ADC Clock Fast Lock.

Save Settings to...

Standard

Normal

On

VRB

VRB: When VRB is set to Normal or Extreme, the dynamic picture fine lines will
become more clearly, but the brightness will be reduced, and default will be "Off".

VRB Setting

VRB and FreeSync cannot be enabled at the same time. If FreeSync is
turned on, then VRB will be "Off".

When VRB is “On”, Brightness, Blue Light and ACM cannot be adjusted

unless it is “Off”.

VRB is enabled when Input Timing = 75Hz. If Input Timing <75Hz, VRB

is grayed out and disabled.

Mode - Standard

Picture

Color

Audio

Gaming

OSD

System

Information

Save Settings to...

Input

Auto Source

DP Format

Wide Mode

Hot Key Assignment

DDC/CI

HDMI Black Level Setting

Quick Start Mode

Select the source from VGA, DP or HDMI.

6. DP Format: Default is DP1.2. Users can select DP1.1 or DP1.2 for support.

HDMI

On

DP1.2

Full

On

Normal

Off

Picture

Color

Audio

Gaming

OSD

System

Information

Save Settings to...

Mode - User

Input

Auto Source

DP Format

Wide Mode

Hot Key Assignment

DDC/CI

HDMI Black Level Setting

Quick Start Mode

HDMI

On

DP1.2

Full

On

Normal

Off

Troubleshooting

Before sending your LCD monitor for servicing, please check the troubleshooting list
below to see if you can self-diagnose the problem.

VGA Mode

Problem LED status Remedy

No picture visible Blue Using the OSD menu, adjust brightness and

contrast to maximum or reset to their default
settings.

Off Check the power switch.

Check if the power cord is properly connected
to the monitor.

Amber

Unstable picture Blue

Abnormal picture
(Image is missing,
off-center, too large
or too small on the
screen.)

Blue Using the OSD menu, adjust focus, clock,

Check if the video signal cable is properly
connected at the back of monitor.

Check if the computer system is switched on
and in power saving/standby mode.

Check if the specification of graphics adapter
and monitor is in compliance which may be
causing the input signal frequency mismatch.

H-position and V-position with non-standard
signals.

Check the display setting on your system. In
case of a missing image, please select another
resolution or vertical refresh rate.

English

Wait for a few seconds after adjusting

the size of the image before changing or
disconnecting the signal cable or switching
off the monitor.

HDMI/DP Mode (Optional)

Problem LED status Remedy

No picture visible Blue Using the OSD menu, adjust brightness and

contrast to maximum or reset to their default
settings.

English

Off Check the power switch.

Check if the AC power cord is properly
connected to the monitor.

Amber

Check if the video signal cable is properly
connected at the back of monitor.

Check if the computer system is switched on
and in power saving/standby mode.

18