The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Conventions
The following conventions are used in this manual:
SCREEN MESSAGESDenotes actual messages that appear
on screen.
NOTEGives bits and pieces of additional
information related to the current
topic.
WARNINGAlerts you to any damage that might
result from doing or not doing specific
actions.
CAUTIONGives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANTReminds you to do specific actions
relevant to the accomplishment of
procedures.
IV
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
This computer was designed with the user in mind. Here are just a few of its many features:
Performance
TIntel
TIntel
TMemory expandable up to 2GB with 2 slots
TInternal removable optical drive (AcerMedia bay)
THigh-capacity, Enhanced-IDE hard disk
TLi-Ion main battery pack
TPower management system with ACPI (Advanced Configuration Power Interface)
TSmart Card interface with pre-boot authentication system for added security
Display
TThin-Film Transistor (TFT) liquid-crystal display (LCD) displaying 32-bit high colour up to
T3D graphics engine
TTravelMate 8000 series employs ATI Mobility RADEON
TSimultaneous display on LCD and CRT
TS-video for output to a television or display device that supports S-video input
T“Automatic LCD dim” feature that automatically decides the best settings for your display and
TDual indenpendent display
®
Pentium® M processor at 1.4~1.7GHz with 1MB L2 Cache or 1.5~2.0GHz with 2MB L2
Cache
®
855GME chipset
1024X768 eXtended Graphics Array (XGA) resolution for 14.1” and 1400X1050 Super eXtended
Graphics Array+ (SXGA+) resolution for 15.0” (specification varies depending on the model)
TM
9700 chipset with VGA RAM of 64MB/
128MB (manufacturing option) delivering ground breaking 3D graphics performance
conserves pwer
Chapter 1
Multimedia
T16-bit high-fidelity AC’97 stereo audio with 3D sound and wavetable synthesizer
TBuilt-in dual speakers
TBuilt-in microphone
THigh-speed optical drive (AcerMedia bay)
Connectivity
THigh-speed fax/data modem port
TEthernet/Fast Ethernet port
TFast infrared wireless communication
TFour (4) USB 2.0 (Universal Serial Bus) ports
TIEEE 1394 port
TInvilink 802.11a/b combo or 802.11g or 802.11a/g wireless LAN (manufacturing optional)
A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC.
Front Open View
#IconItemDescription
1Display screenAlso called LCD (liquid-crystal display),
2Power buttonTurns on the computer.
3TouchpadTouch-sensitive pointing device which
4Click buttons (left,
center and right)
5PalmrestComfortable support area for your hands
6KeyboardInputs data into your computer.
7Status indicatorsLEDs (light-emitting diode) that turn on and
8MicrophoneInternal microphone for sound recording.
9Launch keysSpecial keys for launching Internet
displays computer output.
functions like a computer mouse.
Turns on the computer power.
The left and right buttons function like the
left and right mouse buttons; the center
button serves as a 4-way scroll button.
when you use the computer.
off to show the status of the computer, its
functions and components.
browser, E-mail program and frequently
used programs. Located at the top of the
keyboard are five buttons. They are
designated as E-mail button, Web browser
button and two programmable buttons.
6Chapter 1
Front Panel
#IconItemDescription
1Left SpeakerOutputs sound for the left stereo speaker.
2
3
4Infrared port
4-in-1 memory reader
4-in-1 status indicator
1
Reads cards from Smart Media, Memory
Stick, MultiMedia, and Secure Digital cards.
1
Displays activity of 4-in-1 memory reader.
Interfaces with infrared devices (e.g., infra-
red printer, IR-aware computer).
5
6
Bluetooth button
Bluetooth indicator
2
Enables or disables Bluetooth functionality.
2
Indicates that (optional) Bluetooth is
enabled.
7
8
InviLink button
InviLink indicator
3
Enables or disables wireless LAN feature.
3
Indicates status of wireless LAN communi-
cation.
9Latch
Latch for opening and closing the laptop.
NOTE: 1. Four-in-one card reader is a manufacturing option, subject to configuration. Only one card can
operate at any given time.
NOTE: 2. Bluetooth button and indicator work on models with Bluetooth only.
NOTE: 3. InviLink button and indicator work on models with wireless LAN only.
Chapter 17
Left Panel
#IconItemDescription
1Four (4) USB portsConnect to Universal Serial Bus devices
2IEEE 1394 portConnects to IEEE 1394 devices.
(e.g., USB mouse, USB camera).
3Smart Card slotSlot for Smart Card interface with pre-boot
4Line-in jack
5Microphone Jack
6Headphone Jack
7Hard disk bay
8PC Card eject button
9PC Card slot
authentication system.
Accepts audio line-in devices (e.g., audio
CD player, stereo walkman).
Accepts input from external microphones.
Connect to headphones for other line-out
audio devices (speakers).
Houses the computer’s hard disk (secured
by a screw).
Ejects the PC Card from the slot.
Accepts one Type II 16-bit PC Card or 32-bit
CardBus PC Card.
8Chapter 1
Right Panel
#IconItemDescription
1AcerMedia driveHouses a removable media drive module.
2AcerMedia indicatorLights up when the AcerMedia drive is
3Eject buttonEjects the drive tray.
4Emergency eject slotEjects the drive tray when the computer is
5Power jackConnects to an AC adapter.
active.
turned off.
Chapter 19
Rear Panel
#IconItemDescription
1Modem jackConnects to a phone line.
2Network jackConnect to an Ethernet 10/100-based
3Expansion portConnects to I/O port replicator or EasyPort
4Digital visual interface
port
5Connects to a display device (e.g., external
6S-videoConnects t a television or display device
7Cooling fanHelps keep the computer cool
8Security keylockConnects to a Kensington-compatible
network.
expansion devices.
Provide a better quality digital connection
between a PC and a display device.
monitor, LCD projector) and display up to
16.7 million colors and upt 1400X1050
resolution.
with S-video input.
computer security lock.
10Chapter 1
Bottom Panel
#IconItemDescription
1AcerMedia bay release
2AcerMedia bayHouses an AcerMedia drive module.
3Battery bayHouses the computer’s battery pack.
4Battery release latches Unlatches the battery to remove the battery
5Battery lockLocks the battery in place.
6Mini-PCI slotSlot for adding mini-PCI cards.
7Hard disk protectorProtects the hard disk from accidental
8Hard disk bayHouses the computer’s hard disk (secured
9Memory slotSlot for adding memory (DRAM).
10Cooling fanHelps keep the computer cool.
11Personal identification
latch
slot
Unlatches the AcerMedia drive for removal
or swapping.
pack.
bumps and vibration.
by a screw).
Note: Don’t cover or obstruct the opening
of the fan.
Insert a business card or similar-sized
identification card to personalize your
computer.
Chapter 111
Indicators
The computer has seven easy-to-read status icons below the display screen.
The status LCD displays icons that show the status of the computer and its components.
IconFunctionDescription
Caps lockLights when Caps Lock is activated.
Num lockLights when Num Lock is activated.
Media ActivityLights when the disc or AcerMedia is
PowerLights green when the power is on and
BatteryLights orange when the battery is charging.
activated.
orange when the computer is in standby
mode.
12Chapter 1
Lock Keys
The keyboard has three lock keys which you can toggle on and off.
Lock KeyDescription
Caps LockWhen Caps Lock is on, all alphabetic characters typed
are in uppercase.
Num lock
(Fn-F11)
Scroll lock
(Fn-F12)
When Num Lock is on, the embedded keypad is in
numeric mode. The keys function as a calculator
(complete with the arithmetic operators +, -, *, and /).
Use this mode when you need to do a lot of numeric
data entry. A better solution would be to connect an
external keypad.
When Scroll Lock is on, the screen moves one line up
or down when you press w and y respectively.
Scroll Lock does not work with some applications.
Chapter 113
Embedded Numeric Keypad
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters
located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols
are not printed on the keys.
Desired AccessNum Lock OnNum Lock Off
Number keys on embedded
keypad
Cursor-control keys on
embedded keypad
Main keyboard keysHold Fn while typing letters
Type numbers in a normal
manner.
Hold j while using
cursor-control keys.
on embedded keypad.
Hold Fn while using cursorcontrol keys.
Type the letters in a normal
manner.
14Chapter 1
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
KeyIconDescription
Windows logo
key
Application
key
Start button. Combinations with this key perform
special functions. Below are a few examples:
+ Tab (Activates next taskbar button)
+ E (Explores My Computer)
+ F (Finds Document)
+ M (Minimizes All)
j + Windows logo key + M (Undoes Minimize All)
+ R (Displays the Run... dialog box)
Opens a context menu (same as a right-click).
Chapter 115
Hot Keys
The computer uses hotkey or key combinations to access most of the computer’s controls like sreen
brightness, volume output.
To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination.
Hot KeyIconFunctionDescription
Fn-F1Hot key helpDisplays help on hot keys.
Fn-F2System PropertyDisplays the System Property.
Fn-F3Power OptionsDisplay the Power Options Properties used by the
Fn-F4SleepPuts the computer in Sleep mode.
Fn-F5Display toggleSwitches display output between the display screen,
Fn-F6Screen blankTurns the display screen backlight off to save power.
Fn-F7Touchpad toggleTurns the internal touchpad on and off.
Fn-F8Speaker toggleTurns the speakers on and off.
Fn-wVolume upIncreases the speaker volume.
computer (function available if supported by operating
system).
external monitor (if connected) and both the display
screen and external monitor.
Press any key to return.
16Chapter 1
Hot KeyIconFunctionDescription
Fn-yVolume downDecreases the speaker volume.
Fn-xBrightness upIncreases the screen brightness.
Fn-zBrightness downDecreases the screen brightness
Chapter 117
The Euro Symbol
If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a
European layout, you can type the Euro symbol on your keyboard.
NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro
symbol to work, the keyboard layout has to be set to United States-International.
To verify the keyboard type in Windows 2000, follow the steps below:
1.Click on Start, Settings, Control Panel.
2.Double-click on Keyboard.
3.Click on the Language tab.
4.Verify that keyboard layout used for En English (United States)” is set to United States-International. If not, select and click on Properties; then select United States-International and click on OK.
5.Click on OK.
To verify the keyboard type in Windows XP, follow the steps below:
1.Click on Start, Control Panel.
2.Double-click on Regional and Language Options.
3.Click on the Language tab and click on Details.
4.Verify that the keyboard layout used for "En English (United States)" is set to United States-International. If not, select and click on ADD; then select United States-International and click on OK.
5.Click on OK.
To type the Euro symbol:
1.Locate the Euro symbol on your keyboard.
2.Open a text editor or word processor.
3.Hold Alt Gr and press the Euro symbol.
NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/
typography/faq/faq12.htm for more information.
18Chapter 1
Launch Keys
Located at the top of keyboard are five buttons. The left-most button is power button. To the right of the pwoer
button are four launch keys. They are designated as the mail button, the web browser button and two
programmable buttons (P1 and P2).
Launch KeyDefault application
EmailEmail application
Web browserInternet browser application
P1User-programmable
P2User-programmable
Chapter 119
Touchpad
The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor
responds as you move your finger on the surface of the touchpad. The central location on the palmrest
provides optimal comfort and support.
NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.
Touchpad Basics
The following teaches you how to use the touchpad:
TMove your finger across the touchpad to move the cursor.
TPress the left (1) and right (3) buttons located on the edge of the touchpad to do selection and
execution functions. These two buttons are similar to the left and right buttons on a mouse.
Tapping on the touchpad produces similar results.
TUse the 4-way scroll (2) button (top/bottom/left/and right) to scroll.
FunctionLeft ButtonRight ButtonScroll ButtonTap
ExecuteClick twice
quickly
SelectClick onceTap once
DragClick and hold,
Access context
menu
then use finger
to drag the
cursor on the
touchpad
Click once
Tap twice (at the same
speed as double-clicking
the mouse button)
Tap twice (at the same
speed as double-clicking
a mouse button) then hold
finger to the touchpad on
the second tap to drag the
cursor
20Chapter 1
FunctionLeft ButtonRight ButtonScroll ButtonTap
ScrollClick and hold
the button in the
desired
direction (up/
down/left/right)
NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The
touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response.
Tapping too hard will not increase the touchpad’s responsiveness.
Chapter 121
Hardware Specifications and Configurations
Processor
ItemSpecification
CPU typeIntel Pentium M processor at 1.4~1.7GHz
Intel Pentium M processor at 1.5~2.0GHz
Core logicIntel 855GME+ICH4
CPU package
CPU core voltagecore voltage subjects to various CPU type
BIOS
ItemSpecification
BIOS vendorPhneoix
BIOS Version3A01
BIOS ROM typeFlash ROM
BIOS ROM size512KB
BIOS packagePLCC32-Lead
Supported protocolsACPI 1.0b, PC Card 95, SM BIOS 2.3, IEEE1284-ECP/EPP, PCI 2.2, PnP
BIOS password controlSet by setup manual
µ
/ -FCPGA package
1.0a, DMI 2.0, PS/2 keyboard and mouse, USB 2.0, VGA BIOS, CD-ROM
bootable, IEEE 1394
Second Level Cache
ItemSpecification
Cache controllerBuilt-in CPU
Cache size1MB for Intel Pentium M processor at 1.4~1.7GHz (Banias)
2MB for Intel Pentium M processor at 1.5~2.0GHz (Dothan)
1st level cache controlAlways enabled
2st level cache controlAlways enabled
Cache scheme controlFixed in write-back
System Memory
ItemSpecification
Memory controllerIntel 855GME built-in
Memory size0MB (no on-board memory)
DIMM socket number2 sockets
Supports memory size per socket1024MB
Supports maximum memory size2G (by two 1024MB SO-DIMM module)
Mech. Off (G3)All devices in the system are turned off completely.
Soft Off (G2/S5)OS initiated shutdown. All devices in the system are turned off
completely.
Working (G0/S0)Individual devices such as the CPU and hard disk may be power
managed in this state.
Chapter 129
System Power Management
ACPI modePower Management
Suspend to RAM (S3)CPU set power down
VGA Suspend
PCMCIA Suspend
Audio Power Down
Hard Disk Power Down
CD-ROM Power Down
Super I/O Low Power mode
Save to Disk (S4)Also called Hibernate state. System saves all system states and
data onto the disk prior to power off the whole system.
30Chapter 1
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/
Output System).
Your computer is already properly configured and optimized, and you do not need to run this utility. However, if
you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when problem arises.
Chapter 2
To activate the BIOS Utility, press
on the bottom of screen).
Press m to enter setup. Press <F12> during POST to enter multi-boot menu. In this menu, user can change
boot device without entering BIOS SETUP Utility.
m during POST (when “Press <F2> to enter Setup” message is prompted
Chapter 231
Navigating the BIOS Utility
There are six menu options: Info., Main, System Devices, Security, Boot, and Exit.
Follow these instructions:
TTo choose a menu, use the cursor left/right keys (zx).
TTo choose a parameter, use the cursor up/down keys ( wy).
TTo change the value of a parameter, press por q.
TA plus sign (+) indicates the item has sub-items. Press e to expand this item.
TPress ^ while you are in any of the menu options to go to the Exit menu.
TIn any menu, you can load default settings by pressing t. You can also press u to save any
changes made and exit the BIOS Setup Utility.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a
particular menu are shown on the bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this carefully when making changes to parameter values.
This menu provides you the information of the system.
32Chapter 2
Information
ParameterDescription
IDE1 Model NameThis field displays the model name of HDD installed on Primary IDE master. The system
can automatically detect the hard disc model name. If there is no hard disc drive or
unknown type, this field would display “None”.
IDE1 Serial NumberThis field shows the serial number of HDD installed on Primary IDE master. If no hard disc
drive or other devices are installed, this field would display a blank line.
IDE2 Model NameThis field displays the model name of HDD installed on Secondary IDE master. The
system can automatically detect the hard disc model name. If there is no hard disc drive or
unknown type, this field would display “None”.
Serial NumberThis field shows the serial number of HDD installed on Secondary IDE master. If no hard
disc drive or other devices are installed, this field would display a blank line.
UUIDThis will be visible only when there is an internal LAN device present.
Chapter 233
Main
The Main screen displays a summary of your computer hardware information, and also includes basic setup
parameters. It allows the user to specify standard IBM PC AT system parameters.
NOTE: The screen above is for reference only. Actual values may differ.
34Chapter 2
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionFormat/Option
System TimeSets the system time.Format: HH:MM:SS
(hour:minute:second) System Time
System DateSets the system date.Format MM/DD/YYYY (month/day/
year)
System Date
System MemoryThis field reports the memory size of the system.
Memory size is fixed to 640MB
Extended MemoryThis field reports the memory size of the
extended memory in the system.
Extended Memory size=Total memory size-2MB
Video MemoryShows the VGA memory size. The default value
is set to 16MB
Quiet BootDetermines if Customer Logo will be displayed or
not; shows Summary Screen is disabled or
enabled.
Enabled: Customer Logo is displayed, and
Summary Screen is disabled.
Disabled: Customer Logo is not displayed, and
Summary Screen is enabled.
Power on displayAuto: During power process, the system will
detect if any display device is connected on
external video port. If any external display device
is connected, the power on display will be in CRT
(or projector) only mode. Otherwise it will be in
LCD only mode.
Both: Simultaneously enable both the integrated
LCD screen and the system’s external video port
(for an external CRT or projector).
LCD Auto DimDetermines if the system will automatically dim
the LCD brightness in order to save power when
AC is not present.
16/32MB
Option:
Note: VGA memory size for
TravelMate 8000 series 128MB
Enabled or Disabled
Option:
Option:
Auto or Both
Option:
Enabled or Disabled
NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is
because the user is not allowed to control the settings in these cases.
Chapter 235
Advanced
The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced
settings of the system.
The table below describes the parameters in the screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionOptions
Parallel PortEnables, disables or auto detects the parallel port.
ModeSets the operation mode of the parallel port.
Base I/O addressSets the I/O address of the parallel port. This
parameter is enabled only if Mode is set to ECP or
Bi-directional. This parameter is enabled only if
Mode is set to ECP.
InterruptSets the interrupt request of the parallel port.
DMA channelSets a DMA channel for the printer to operate in
ECP mode. This parameter is enabled only if Mode
is set to ECP.
Internal TouchpadDetermines whether or not to disable the internal
pointing device as the PS/2 mouse is connected.
Infrared Port (FIR)Enables, disables or auto detects the infrared port.
Enabled/Disabled/Auto
ECP, EPP, Normal or Bi-directional
378h/278h/3BCH
IRQ7/IRQ5
DMA3/DMA1
Both or Auto
Disabled/EnabledDisabled/Auto
36Chapter 2
Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized
use.
Chapter 237
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionOption
Supervisor Password is Shows the setting of the supervisor password.
User Password isShows the setting of the uer password.
Primary Harddisk SecurityThis feature is available to user when
Supervisor password is set. Password can be
written on HDD only when Supervisor
password or user password is set and
password on HDD is set to enabled.
Supervisor Password is written to HDD only
when Supervisor password is being set. User
password is written to HDD when both
passwords are set. When both Supervisor and
user password are present, both passwords
can unlock the HDD.
Password on BootDefines whether a password is required or not
while the events defined in this group
happened. The following sub-options are all
requires the Supervisor password for changes
and should be grayed out if the user password
was used to enter setup.
Clear or Set
Clear or Set
Disabled or Enabled
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget
your password. If you forget your password, you may have to return your notebook computer to your
dealer to reset it.
Setting a Password
Follow these steps as you set the user or the supervisor password:
1.Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Supervisor Password box appears:
2.Type a password in the “Enter New Password” field. The password length can not exceeds 8
alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New
Password” field.
IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.
3.Press e.
After setting the password, the computer sets the User Password parameter to “Set”.
4.If desired, you can opt to enable the Password on boot parameter.
5.When you are done, press u to save the changes and exit the BIOS Setup Utility.
Removing a Password
Follow these steps:
1.Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
38Chapter 2
2.Type the current password in the Enter Current Password field and press e.
3.Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
The computer then sets the Supervisor Password parameter to “Clear”.
4.When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
Changing a Password
1.Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
2.Type the current password in the Enter Current Password field and press e.
3.Type a password in the Enter New Password field. Retype the password in the Confirm New Password
field.
4.Press e. After setting the password, the computer sets the User Password parameter to “Set”.
5.If desired, you can enable the Password on boot parameter.
6.When you are done, press u to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
The password setting is complete after the user presses u.
If the current password entered does not match the actual current password, the screen will show you the
Setup Warning.
Chapter 239
If the new password and confirm new password strings do not match, the screen will display the following
message.
40Chapter 2
Boot
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices
includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
Chapter 241
Exit
The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.
The table below describes the parameters in this screen.
ParameterDescription
Exit Saving ChangesExit System Setup and save your changes to CMOS.
Exit Discarding ChangesExit utility without saving setup data to CMOS.
Load Setup DefaultLoad default values for all SETUP item.
Discard ChangesLoad previous values from CMOS for all SETUP items.
Save ChangesSave Setup Data to CMOS.
42Chapter 2
BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
TNew versions of system programs
TNew features or options
TRestore a BIOS when it becomes corrupted.
Use the Phlash utility to update the system BIOS flash ROM.
NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery
Diskette before you use the Phlash utility.
NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not
contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not
completely loaded.
Fellow the steps below to run the Phlash.
1.Prepare a bootable diskette.
2.Copy the Phlash utilities to the bootable diskette.
3.Then boot the system from the bootable diskette. The Phlash utility has auto-execution function.
Chapter 243
44Chapter 2
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer for
maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
TWrist grounding strap and conductive mat for preventing electrostatic discharge
TSmall Philips screw driver
TPhilips screw driver
TFlat head screwdriver
TPlastic flat head screw driver
THex screw driver
TTweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
When you remove the stripe cover, please be careful not to scrape the cover.
Chapter 3
Chapter 345
General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1.Turn off the power to the system and all peripherals.
2.Unplug the AC adapter and all power and signal cables from the system.
3.Remove the battery pack.
NOTE: TravelMate 6000/ TravelMate 8000 series product uses mylar or tape to fasten the FFC/FPC/
connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/
connectors.,
46Chapter 3
Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence
and instructs you on the components that need to be removed during servicing. For example, if you want to
remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in
that order.
Start
Battery
Hx2
HDD DoorMiddle CoverODD Module
HDD Module
Touchpad
Hx2
Dimm Door
Memory
Cable (FFC)
Logic Upper
Assembly
Touchpad
Shielding
Touchpad
Board
Touchpad
Holder
Touchpad
Qx4
Hx4
Keyboard
Hx2
Mx3
CPU
Dimm
Ox4
Sx4
LCD Module
Main Unit
Assembly
Front Bezel
Sx19
Hx2
Ux3
HDD
Bracket
Logic Lower
Assembly
Ax4
Hx1
Hx1
Main Board
4-in-1 Card
Rearder
Hx3
Function Key
Board
Dx3
Modem/
Bluetooth
Combo Card
Cx4
Hx2
Smart Card
Reader
Hx2
PCI Door
Wireless LAN
Card
Fx2
ODD BoardODD Bracket
Fx2
Thermal
Module
Ex4Tx2
ODD
Hx1
Top Cover
Shielding
Antenna LineModem Cable
Chapter 347
LCD Module
6 LCD
Cushions
Jx6
LCD Bezel
LCD Inverter
Hx4
Hx4
LCD
LCD Coaxial
Cable
Screw List
ItemDescription
ANUT-I/O
BSCREW M1.6X4.0-I-NI-NYLOK
CSCREW M2.0X2.5-I-NI-NYLOK
DSCREW M2.0X3.0-I-NI-NYLOK
ESCREW M2.0X3.5-I-NI-NYLOK
FSCREW M2.0X5-I-NI-NYLOK
GSCREW M2.5X3-I-NI-NYLOK
HSCREW M2.5X4.0-B-NI-NYLOK
ISCREW M2.5X4-I-NYLOK
JSCREW M2.5X5.0-I-NI-NYLOK
KSCREW M2.5X5.5-P-NI-NYLOK
LCD
Assembly
Dx4
LCD Brackets
Wireless
Antenna
LCD Panel
Hx2
LCD Latch Kit
Bracket
Dx1
LCD Latch Kit
48Chapter 3
ItemDescription
LSCREW M2.5X0.45+7I-NYLOK
MSCREW M1.7X3.5-I-BZN
NSCREW M2X3-I-BNI-NYLOK
OSCREW M2.0X5.0-I-BNI-NYLOK
PSCREW M2.0X6.0-I-NI-NYLOK
QSCREW M2.5X2-I-NI-NYLOK
RSCREW M2.5X4-I-BNI
SSCREW M2.5X7
TSCREW M3.0X3.5
USCREW M2.5X5 (BLACK)
Chapter 349
Removing the Battery Pack
1.Release the battery lock.
2.Slide the battery latch then remove the battery.
50Chapter 3
Removing the Optical Module/HDD Module/Wireless Lan Card and LCD
module
Removing the Optical Module
1.Slide the optical disk drive latch.
2.Remove the ODD module.
Removing the HDD Module
1.Remove the two screws holding the HDD cover.
2.Remove the HDD cover.
3.Remove the HDD module.
Removing the Wireless LAN Card
1.Remove the screw that secures the PCI door then remove the PCI door.
2.Disconnect the right and the left wireless antenna.
3.Pop out the wireless LAN card then remove it.
Chapter 351
Removing the LCD Module
1.Remove the four screws that secures the middle cover; two one each side.
2.Detach middle cover with the assistance of a plastic flat head screw driver.
3.Disconnect the LCD cable then take out the cable from the upper case.
4.Disconnect the left wireless LAN antenna line. Then take out the antenna from the upper case with a
tweezers.
5.Unscrew the four screws holding the LCD hinges; two on each side.
6.Then remove the entire LCD module.
52Chapter 3
Disassembling the Main Unit
Remove the function key board and the keyboard
1.Take the wireless antenna out of the hook on the function key board.
2.Disconnect function key board connector
3.Unscrew the three screws holding the function key board.
4.Remove the three screws that secure the keyboard.
5.Turn over the unit and remove the two screws as the picture shows.
6.Turn over the keyboard. Disconnect the keyboard FFC then remove the keyboard.
Separate the main unit into the logic upper and the logic lower assembly
1.Remove the three screws on the rear panel.
2.Unscrew the 19 screws on the bottom panel.
3.Detach the front bezel from the main unit.
4.Remove the two screws. Then take the right and the left antenna off the main unit.
5.Disconnect the touchpad cable.
6.Pull out the right and the left wireless LAN antenna, then detach the logic upper assembly from the logic
lower assembly.
Chapter 353
Disassembling the logic upper assembly
1.Take out the touchpad cable from the small hook on touchpad holder.
2.Remove the four screws holding the touchpad shielding and the touchpad board.
3.Disconnect the touchpad FFC from the touchpad board.
4.Remove the touchpad board.
5.Remove the wireless and bluetooth button off the touchpad board.
6.Remove the four screws that fasten the touchpad holder.
7.Remove the touchpad off the logic upper assembly.
8.Disconnect touchpad FFC.
54Chapter 3
Disassembling the logic lower assembly
1.In order to take out the main board from the upper case, first remove the four screws that fasten the top
cover shielding.
2.Remove the three screws holding the 4-in-1 card reader, then remove it.
3.Unscrew the four screws that secure the thermal module.
4.Disconnect the fan connector then remove the thermal module.
5.Remove one screw that secures the main board as picture shows.
6.Remove another screw that fastens the main board.
7.Take out the bluetooth antenna.
8.Disconnect the speaker set cable.
9.To remove the main board from the lower case assembly, first press the PCMCIA card button.
10. Then take the main board off the lower case assembly.
11. Unscrew the two screws that fasten the HDD bracket.
12. Remove one screw holding the top cover shielding.
Chapter 355
13. Disconnect the microphone cable. Then remove the top cover shielding.
14. Turn the CPU lock counter clock-wise with a flat head screw driver. Then remove the CPU.
15. Pop out the memory then remove it.
16. Unscrew the two screws that secure the modem/bluetooth combo card. Remove the modem/bluetooth
combo card then disconnect the connector.
17. Disconnect the bluetooth antenna and the modem cable.
18. Disconnect the smart card reader FPC.
19. Unscrew the two screws holding the smart card reader then remove it.
56Chapter 3
Disassembling the LCD Module
1.Remove the six screw pad and the six screws.
2.Detach the LCD bezel carefully.
3.Disconnect LCD inverter.
4.Remove the two screws holding the LCD to LCD panel.
5.Then remove the LCD.
6.Remove the four screws that fasten the right and the left LCD brackets. Then remove the right and the left
LCD brackets.
7.Tear off the electric conductive tape that fastens the LCD coaxial cable.
8.Tear off another electric conductive tape that fastens the LCD coaxial cable.
9.Disconnect the LCD coaxial cable.
.
10. Detach the wireless antenna from the LCD panel.
11. Remove the two screws holding the LCD latch kit.
12. Remove the LCD latch kit bracket.
Chapter 357
13. Unhook the spring.
14. Remove the screw that fastens the LCD latch kit.
15. Then remove the LCD latch kit.
58Chapter 3
Disassembling the External Modules
Disassembling the HDD Module
1.Remove the four screws holding the HDD bracket; two on each side.
2.Take out the HDD from the HDD bracket.
Disassembling the Optical Drive Module
1.Remove the two screws holding the ODD bracket.
2.Remove another screw as the picture shows.
3.Then remove the last two screws on the back side of the ODD module.
4.Slide the ODD from the ODD bracket.
5.Then remove the optical bracket.
6.In order to open the ODD, use an uncurved pin to press the emergency eject hole.
7.Remove the three screws that fasten the ODD door.
8.Then detach the ODD door.
Chapter 359
60Chapter 3
Chapter 4
Troubleshooting
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified
options can give false errors and invalid system responses.
1.Duplicate symptom and obtain the failing symptoms in as much detail as possible.
2.Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic
test or by repeating the same operation.
3.Disassemble and assemble the unit without any power sources.
4.If any problem occurs, you can perform visual inspection before you fellow this chapter’s instructions. You
can check the following:
power cords are properly connected and secured;
there are no obvious shorts or opens;
there are no obviously burned or heated components;
all components appear normal.
5.Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)Go To
Power failure. (The power indicator does not go
on or stay on.)
POST does not complete. No beep or error
codes are indicated.
POST detects an error and displayed messages
on screen.
Other symptoms (i.e. LCD display problems or
others).
Symptoms cannot be re-created (intermittent
problems).
“Power System Check” on page 63.
“Power-On Self-Test (POST) Error Message” on
page 65
“Undetermined Problems” on page 77
“Error Message List” on page 66
“Power-On Self-Test (POST) Error Message” on
page 65
Use the customer-reported symptoms and go to
“Power-On Self-Test (POST) Error Message” on
page 65
“Intermittent Problems” on page 76
“Undetermined Problems” on page 77
Chapter 461
System Check Procedures
External Diskette Drive Check
If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board.
If the error still remains:
1.Reconnect the external diskette drive/DVD-ROM module.
2.Replace the external diskette drive/CD-ROM module.
3.Replace the main board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does
not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1.Boot from the diagnostics diskette and start the diagnostics program.
2.See if CD-ROM Test is passed when the program runs to CD-ROM Test.
3.Follow the instructions in the message window.
If an error occurs, reconnect the connector on the System board. If the error still remains:
1.Reconnect the external diskette drive/CD-ROM module.
2.Replace the external diskette drive/CD-ROM module.
3.Replace the main board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable
extending from the keyboard is correctly seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test.
If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a
non-defective FRU:
1.Reconnect the keyboard cables.
2.Replace the keyboard.
3.Replace the main board.
The following auxiliary input devices are supported by this computer:
TNumeric keypad
TExternal keyboard
If any of these devices do not work, reconnect the cable connector and repeat the failing operation.
Memory check
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1.Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board.
2.Go to the diagnostic memory in the test items.
3.Press F2 in the test items.
4.Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
62Chapter 4
Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources:
1.Remove the battery pack.
2.Connect the power adapter and check that power is supplied.
3.Disconnect the power adapter and install the charged battery pack; then check that power is supplied by
the battery pack.
If you suspect a power problem, see the appropriate power supply check in the following list:
T“Check the Battery Pack” on page 64
Chapter 463
Check the Battery Pack
To check the battery pack, do the following:
From Software:
1.Check out the Power Management in control Panel
2.In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total
Battery Power Remaining are correct.
3.Repeat the steps 1 and 2, for both battery and adapter.
4.This helps you identify first the problem is on recharging or discharging.
From Hardware:
1.Power off the computer.
2.Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the
following figure
3.If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50%
of the total power remaining when installed in the computer.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light
up, replace the DC/DC charger board.
Touchpad check
If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a
non-defective FRU:
1.After rebooting, run Tracking Pad PS2 Mode Driver. For example, run Syn touch driver.
2.Run utility with the PS/2 mouse function and check if the mouse is working.
3.If the the PS/2 mouse does not work, then check if the main board to switch board FPC is connected O.K.
4.If the main board to switch board FPC is connected well, then check if the FCC on touch pad PCB
connects properly.
5.If the FFC on touch pad PCB connects properly, then check if LS851 JP1 Pin6=5V are pulese. If yes, then
replace switch board. If no, then go to next step.
6.Replace touch pad PCB.
7.If the touch pad still does not work, then replace FPC on Track Pad PCB.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement
can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware
problem. No service actions are necessary if the pointer movement stops in a short period of time.
64Chapter 4
Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is
listed first.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the computer. Do not replace a
non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 77.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified
by function.
NOTE: Most of the error messages occur during POST. Some of them display information about a hardware
device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the
way it has been configured.
NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter
Setup and install Setup defaults or correct the error.
Chapter 465
Index of Error Messages
Error Message List
Error MessagesFRU/Action in Sequence
Struck KeySee “Keyboard or Auxiliary Input Device Check” on page 62
System CMOS checksum bad - Default
configuration used
Real time clock errorRTC battery
Previous boot incomplete - Default configuration
used
Invalid System Configuration Data“Load Default Settings” in BIOS Setup Utility.
Operating system not foundEnter Setup and see if fixed disk and drive A are properly identified.
RTC battery
Run BIOS Setup Utility to reconfigure system, then reboot system.
Run BIOS Setup Utility to reconfigure system time, then reboot
system.
Main board
“Load Default Settings” in BIOS Setup Utility.
RTC battery
Main baord
Main board
Dikette drive
Hard disk drive
Main board
66Chapter 4
Error Message List
No beep Error MessagesFRU/Action in Sequence
Power-on indicator turns off and LCD is blank.Power source (battery pack and power adapter.) See “Power
System Check” on page 63
Ensure every connector is connected tightly and correctly.
Reconnect the DIMM.
Main board.
Power-on indicator turns on and LCD is blank.Power source (battery pack and power adapter.) See “Power
System Check” on page 63
Reconnect the LCD connector
Hard disk drive
LCD cable
LCD inverter
LCD
Main board
Power-on indicator turns on and LCD is blank.
But you can see POST on an external CRT.
Power-on indicator turns on and a blinking cursor
shown on LCD during POST.
Reconnect the LCD connectors.
LCD cable
LCD inverter
LCD
Main board
Ensure every connector is connected tightly and correctly.
Main board
Chapter 467
Phoenix BIOS Beep Codes
CodeBeepsPOST Routine Description
02hVerify Real Mode
03hDisable Non-Maskable Interrupt (NMI)
04hGet CPU type
06hInitialize system hardware
08hInitialize chipset with initial POST values
09hSet IN POST flag
0AhInitialize CPU registers
0BhEnable CPU cache
0ChInitialize caches to initial POST values
0EhInitialize I/O component
0FhInitialize the local bus IDE
10hInitialize Power Management
11hLoad alternate registers with initial POST
values
12hRestore CPU control word during warm boot
13hInitialize PCI Bus Mastering devices
14hInitialize keyboard controller
16h1-2-2-3BIOS ROM checksum
17hInitialize cache before memory autosize
18h8254 timer initialization
1Ah8237 DMA controller initialization
1ChReset Programmable Interrupt Controller
20h1-3-1-1Test DRAM refresh
22h1-3-1-3Test 8742 Keyboard Controller
24hSet ES segment register to 4 GB
26hEnable A20 line
28hAutosize DRAM
29hInitialize POST Memory Manager
2AhClear 215 KB base RAM
2Ch1-3-4-1RAM failure on address line xxxx
2Eh1-3-4-3RAM failure on data bits xxxx of low byte of
memory bus
2FhEnable cache before system BIOS shadow
30h1-4-1-1RAM failure on data bits xxxx of high byte of
32hTest CPU bus-clock frequency
33hInitialize Phoenix Dispatch Manager
36hWarm start shut down
38hShadow system BIOS ROM
3AhAutosize cache
3ChAdvanced configuration of chipset registers
3DhLoad alternate registers with CMOS values
42hInitialize interrupt vectors
45hPOST device initialization
46h2-1-2-3Check ROM copyright notice
memory bus
68Chapter 4
CodeBeepsPOST Routine Description
48hCheck video configuration against CMOS
49hInitialize PCI bus and devices
4AhInitialize all video adapters in system
4BhQuietBoot start (optional)
4ChShadow video BIOS ROM
4EhDisplay BIOS copyright notice
50hDisplay CPU type and speed
51hInitialize EISA board
52hTest keyboard
54hSet key click if enabled
58h2-2-3-1Test for unexpected interrupts
59hInitialize POST display service
5AhDisplay prompt “Press F2 to enter SETUP”
5BhDisable CPU cache
5ChTest RAM between 512 and 640 KB
60hTest extended memory
62hTest extended memory address lines
64hJump to User Patch1
66hConfigure advanced cache registers
67hInitialize Multi Processor APIC
68hEnable external and CPU caches
69hSetup System Management Mode (SMM) area
6AhDisplay external L2 cache size
6BhLoad custom defaults (optional)
6ChDisplay shadow-area message
6EhDisplay possible high address for UMB
70hDisplay error messages
72hCheck for configuration errors
76hCheck for keyboard errors
7ChSet up hardware interrupt vectors
7EhInitialize coprocessor if present
80hDisable onboard Super I/O ports and IRQs
81hLate POST device initialization
82hDetect and install external RS232 ports
83hConfigure non-MCD IDE controllers
84hDetect and install external parallel ports
85hInitialize PC-compatible PnP ISA devices
86hRe-initialize onboard I/O ports
87hConfigure Motherboard Configurable Devices
88hInitialize BIOS Area
89hEnable Non-Maskable Interrupts (NMIs)
8AhInitialize Extended BIOS Data Area
8BhTest and initialize PS/2 mouse
8ChInitialize floppy controller
recovery
(optional)
Chapter 469
CodeBeepsPOST Routine Description
8FhDetermine number of ATA drives (optional)
90hInitialize hard-disk controllers
91hInitialize local-bus hard-disk controllers
92hJump to UserPatch2
93hBuild MPTABLE for multi-processor boards
95hInstall CD ROM for boot
96hClear huge ES segment register
97hFixup Multi Processor table
98h1-2Search for option ROMs. One long, two short
beeps on checksum failure.
99hCheck for SMART drive (optional)
9AhShadow option ROMs
9ChSet up Power Management
9DhInitialize security engine (optional)
9EhEnable hardware interrupts
9FhDetermine number of ATA and SCSI drives
A0hSet time of day
A2hCheck key lock
A4hInitialize Typematic rate
A8hErase F2 prompt
AAhScan for F2 key stroke
AChEnter SETUP
AEhClear Boot flag
B0hCheck for errors
B2hPOST done- prepare to boot operating system
B4h1One short beep before boot
B5hTerminate QuietBoot (optional)
B6hCheck password (optional)
B9hPrepare Boot
BAhInitialize DMI parameters
BBhInitialize PnP Option ROMs
BChClear parity checkers
BDhDisplay MultiBoot menu
BEhClear screen (optional)
BFhCheck virus and backup reminders
C0hTry to boot with INT 19
C1hInitialize POST Error Manager (PEM)
C2hInitialize error logging
C3hInitialize error display function
C4hInitialize system error handler
C5hPnPnd dual CMOS (optional)
C6hInitialize notebook docking (optional)
C7hInitialize notebook docking late
C8hForce check (optional)
C9hExtended checksum (optional)
D2hUnknown interrupt
70Chapter 4
CodeBeepsPOST Routine Description
E0hInitialize the chipset
E1hInitialize the bridge
E2hInitialize the CPU
E3hInitialize the system timer
E4hInitialize system I/O
E5hCheck force recovery boot
E6hChecksum BIOS ROM
E7hGo to BIOS
E8hSet Huge Segment
E9hInitialize Multi Processor
EAhInitialize OEM special code
EBhInitialize PIC and DMA
EChInitialize Memory type
EDhInitialize Memory size
EEhShadow Boot Block
EFhSystem memory test
F0hInitialize interrupt vectors
F1hInitialize Run Time Clock
F2hInitialize video
F3hInitialize System Management Mode
F4h1Output one beep before boot
F5hBoot to Mini DOS
F6hClear Huge Segment
F7hBoot to Full DOS
Chapter 471
Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / ErrorAction in Sequence
LCD backlight doesn't workFirst, plug a monitor to CRT port. Next, enter BIOS utility to running
“Load Default Settings” then reboot the system.
Reconnect the LCD connectors.
Keyboard (if the brightness function key doesn't work).
LCD cable
LCD inverter
LCD
Main board
LCD is too dark
LCD brightness cannot be adjusted
Unreadable LCD screen
Missing pels in characters
Abnormal screen
Wrong color displayed
LCD has extra horizontal or vertical lines
displayed.
Enter BIOS Utility to execute “Load Setup Default Settings”, then
reboot system.
Reconnect the LCD connectors.
Keyboard (if the brightness function key doesn't work).
LCD cable
LCD inverter
LCD
Main board
Reconnect the LCD cable
LCD cable
LCD
Main board
Indicator-Related Symptoms
Symptom / ErrorAction in Sequence
Indicator incorrectly remains off or on, but system
runs correctly
HDD/CD-ROM active indicators cannot workHDD/CD-ROM drive
Main board
Device driver
Main board
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Power shuts down during operationPower source (battery pack and power adapter). See “Power
System Check” on page 63.
Battery pack
AC adapter
See if the thermal module is overheat (Heat sink or fan).
Main board
The system cannot power-on.Power source (battery pack and power adapter). See “Power
The system cannot power-off.In Windows XP operating system, hold and press the power switch
System Check” on page 63.
Battery pack
Power adapter
CPU
Main board
for more than 4 seconds. If the system can power off, then the main
board is OK. Verify OS in the HDD.
Main board
72Chapter 4
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Battery can’t be charged or dischargedSee “Check the Battery Pack” on page 64.
Battery pack
Main board
System hang during POSTODD/HDD/FDD/RAM module
Main board
PCMCIA-Related Symptoms
Symptom / ErrorAction in Sequence
System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly
Main board
PCMCIA slot pin is damaged.PCMCIA slot assembly
PC Card cannot be inserted or ejectedCheck if the PCMCIA slot is blocked
Main board
Memory-Related Symptoms
Symptom / ErrorAction in Sequence
Memory count (size) appears different from
actual size.
System can power on, but you hear two long
beeps: “B--, B--” and the LCD is blank.
Enter BIOS Setup Utility to execute “Load Default Settings” then
reboot system.
RAM module
Main board
Check BIOS revision
Reinsert DIMM
DIMM
Main board
Speaker-Related Symptoms
Symptom / ErrorAction in Sequence
In Windows, multimedia programs, no sound
comes from the computer.
Internal speakers make noise or emit no sound.Speaker
Microphone cannot workAudio driver
OS volume control
Audio driver
Speaker
Main board
Main board
Volume control in Windows XP
Main board
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system will not enter hibernation modePower option in Windows XP
Hard disk drive
Main board
The system doesn’t enter standby mode after
closing the lid of the portable computer.
Driver of Power Option Properties
Lid close switch in upper case
Main board
Chapter 473
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system doesn't resume from hibernation/
standby mode.
The system doesn't resume from standby mode
after opening the lid of the portable computer.
Battery fuel gauge in Windows doesn’t go higher
than 90%.
System hangs intermittently.Reconnect hard disk/CD-ROM drives.
Connect AC adapter then check if the system resumes from
Standby/Hibernation mode.
Check if the battery is low.
Hard disk drive
Main board
LCD cover switch
Main board
Refresh battery (continue use battery until power off, then charge
battery).
Battery pack
Main board
Main board
Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the
installed devices.
External display does not work correctly.Press Fn+F5, LCD/CRT/Both display switching
USB does not work correctlyMain board
Print problems.Enter BIOS Setup Utility to execute “Load Default Settings” then
Parallel port device problemsEnter BIOS Setup Utility to execute “Load Default Settings” then
Enter BIOS Setup Utility to execute “Load Setup defaults”, then
reboot system.
Reconnect hard disk/CD-ROM drives/FDD or other peripherals.
Main board
Keyboard
Main board
reboot the system.
Run printer self-test.
Printer driver
Printer cable
Printer
Main board
reboot the system.
Device driver
Device cable
Device
Main board
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not work.Reconnect the keyboard cable.
Keyboard
Main board
Touchpad does not work.Reconnect touchpad cable.
Touchpad board
Main board
74Chapter 4
Modem/LAN-Related Symptoms
Symptom / ErrorAction in Sequence
Internal modem does not work correctly.Phone cable
Driver
Reconnect the Internal modem cable to the main board tightly.
Main board
Internal LAN does not work correctlyLan cable
Driver
Main board
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 77.
Chapter 475
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.Run the diagnostic test for the system board in loop mode at least 10 times.
2.If no error is detected, do not replace any FRU.
3.If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.
76Chapter 4
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect,
whether a short circuit is suspected, or whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power
System Check” on page 63):
1.Power-off the computer.
2.Visually check them for damage. If any problems are found, replace the FRU.
3.Remove or disconnect all of the following devices:
TNon-Acer devices
TPrinter, mouse, and other external devices
TBattery pack
THard disk drive
TDIMM
TPC Cards
4.Power-on the computer.
5.Determine if the problem has changed.
6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
If you need to clear BIOS password, please have G3 a short-circuit.
Chapter 581
82Chapter 5
Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 6000
and TravelMate 8000 series products. Refer to this chapter whenever ordering for parts to repair or for RMA
(Return Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available
on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on
the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use
the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer
machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or
regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to
return it.
NOTE: Exploded diagram is not ready as service guide released. We will update the service guide to CSD
website, please download the exploded diagram from the website if you need the file.