Acer Telephone Voicemail User Manual

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Telephone & Voicemail

Quick Reference Guide

For Questions on Your Telephone or Voicemail Call: Valerie Young Warner Telecom Group 206-575-4200 Ext. 301 vyoung@warnertel.com

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- Your Notes -

Entering Names

When entering names, use dial pad keys to enter letters. For example, press the digit 2 key once for A, twice for B, three times for C, etc.

1 = 1 @ [ ¥ ] ^ _ \ { ׀ } ← →

2 = A – C. a – c. 2 3 = D – F, d – f, 3 4 = I, g – I, 4

# = Accepts an entry (only required it two letters on the same key are needed) CONF = Clear the character entry one character at a time FLASH = Clear all the entries from the point of the flash in g curs o r and to the right

5 = J – L, j – l, 5 6 = M – O, m – o, 6 7 = P – S, p – s, 7 8 = T – V, t – v, 8

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9 = W – Z, w – z, 9 0 = 0 ! “ # $ % & ‘ ( ) * = * + , - . / : ; < = >

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Setting Up Message Notification

Message notification allows a user to be notifi ed of th eir mess ages even when they are out of the office. Users can be notified at up to three different numbers.

To Set Up Message Notification:

Access your voice mailbox Press OP for Mailbox OPtions Press N for change Message Notification Press M to Modify a group Select Notification Group to Modify F - First Group S - Second Group T - Third Group The voicemail will play the default setup Press I for Incorrect to change the default setup Follow the prompts to enter your customized setup

To Enable or Disable Message Notification:

Access your voice mailbox Press OP for Mailbox OPtions Press N for change Message Notification Press A to select group to be Active Follow prompts to enable your notification groups 1-3

Using Interactive Softkeys

The display of your Aspire Telephone system has four interactive Softkeys that work with the third line of the display of your telephone. When accessing the voicemail system, use your Softkeys to interactive with the voicemail system and prompts.

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Answer A Call

At Your Phone:

When your telephone rings Lift handset or press SPK Key to answer call Your CALL 1 Key will be red to indicate you are on a call Note: If your telephone is programmed with outside line keys, the line that you are using will be Lite green.

Answer Another Phone Ringing:

Lift handset or press SPK Key Press

* * + Extension Number that is ringing

Place A Call

Internal Extension

Lift handset or press SPK Key Dial Ext. No. or Press Hotline Key

*Note: You can press 1 after the Ext. No. to switch between voice and tone intercom calling.

Outside Call

Lift handset Press available Line Key if programm ed or Pres s 9 Dial telephone number

Speakerphone Operation

You can place and answer calls by pressing the SPK Key instead of using the handset.

Using Microphone Cutoff

During a speakerphone call Press MIC Key to mute microphone Key will light up red Callers will be unable to hear you, but you will be able to hear the caller Press MIC Key again to turn microphone on

*Note: During a speakerphone call, you can lift the handset t o make the call private. Press SPK and hang up handset to return to speakerphon e.

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Last Number Dial

To Preview the Last Number You Dialed:

With handset down Press LND Key Number will appear on display Use Key in display to scroll Lift handset or press SPK to dial number

To redial the last number you dialed:

Lift handset Press LND

Call Hold

Place a Call on Hold:

While on a call Press HOLD Key Your CALL Key you are using will flash Red or if your system is programmed with Line Keys, the line you are holding will flash Green on your telephone and Red on all ot hers .

Pick up a Call on Hold: Press flashing Line Key from any phone Or Press Flashing CALL Key

Call Park (optional feature)

Park A Call

While on a call Press available Park Key Park Key will flash green on your phone and red on all other phones

Pick up a Call from Park

Press flashing Park Key Call was holding on

Transfer A Caller To A Mailbox

Use this procedure to transfer a caller direc tly into a co-workers voice mailbox without ringing the telephone.

While on the call Press HOLD Key Press your MSG Key Press Hotline key or dial extension number of co -worke r Hang-up

Other Voicemail Features

Transferring a co-worker into voicemail:

If a co-worker calling from outside the office wants to check messages, you may transfer them into voicemai l by doing th e fo llowing:

Press HOLD Key Press your MSG Key Dial the Extension of the Co-Worker or press Hotline Key Hang-up

The co-worker will here their greeting and can then press # to log onto mailbox

Leave a quick message for a co-wor ker:

You can leave a quick message for a co-worker with out accessing your own voice mailbox:

Dial Extension Number of co-worker Press MSG Key Leave message

Note: You can press * to bypass a co-workers greeting.

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Accessing Voicemail

From Your Telephone:

Press MSG Key You will be asked for your security code Default Security Code is 1234

From Another Telephone In the Office:

Dial Voice Mail Extension 700 You will be prompted for your mailbox number Dial Mailbox Number (same as extension) Enter Security Code if asked

From Outside the Office if you have a DID (Direct Inward Dial):

Dial your Direct Dial Number When you hear your greeting Press # to log on to your mailbox Enter Security Code if asked

From Outside the Office if you have a Voicemail Back Door Number or when Auto Attendant Is On:

Dial Voicemail Back Door Number: When company greeting answers Press # + Mailbox Number

Enter security code if asked From Outside the Office if speaking with a Coworker:

Dial main company number As Co Worker to transfer you to your mailbox Press # to Log On to your Mailbox

Enter security code if asked First Time Logon Tutorial: When you access your mailbox for the first

time, the system will play a recorded announcement and tutorial to guide you in setting up your voicemail for the first time. The tutorial will only play the first time you log into your mailbox. You will be asked to record your personal greeting, record your name for the company directory, and set up a new security code (up to 6 digits).

Transfer A Call

While on a call Press HOLD Key Dial Ext. No. or Press Hotline Key Announce call (Optional) Hang-up to complete transfer of call

*Note: To return to the call before hanging up, press flashing call key.

Conference Call

Place or answer a call Press CONF Key Place your next call Press CONF Key when answered Repeat to add more parties After adding all parties Press CONF Key again to begin conference

One - Touch Calling

Programming One - Touch Keys

Press CALL 1 Dial 855 Press unused One-Touch Key (see page 2 chart) Dial 9 + outside phone number you want to program Press HOLD Key to program a name Program name using chart on page 2 Press HOLD Key to save name Press SPK to hang up

Use One-Touch Key

Lift handset (optional) Press One-Touch Key

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DND

DND permits you to work at your desk without interruptions from th e phone.

Press DND Key Dial DND Option code:

1 Blocks your outside calls 2 Blocks Paging, Intercom Calls, Call Forwards and transferred outside calls 3 Blocks All Calls 4 Blocks Call Forwards 0 Cancels Do Not Disturb

Ringing Tone Adjust

You can customize the way internal and external calls ring your phone:

To Change Incoming Ring Tones:

Press CALL 1 Dial 820 Press 1 for internal call ringing or Press 2 for external call ringing Dial code for the ring pattern 1 - 8

Press SPK Key to save tone pattern

All Call Page

Lift Handset Press InPg Soft Key Dial 0 Make announcement

Program Function Keys for Hotline Keys

Program your unused Function Keys for Internal Hotline keys to other extensions.

Press CALL 1 Dial 851 Press unused Function Key (see page 2) Dial 01 + Extension number Press HOLD to save Press SPK to hang-up

Directory Dialing

If you have a Display phone, Directory Di ali ng al lows you to select a inside or outside number by name. There are four types of Directory Dialing: ABBC - Company (Common) Abbreviated Dialing ABBG - Department (Group) Abbreviated Dialing OneT - Personal Abbreviated Dialing (One-Touch Key s ) EXT - Co-worker’s extension With handset down Press the Dir Softkey through display Press Softkey prompt for directory you wan t to access Dial the first letter/number for the name/number you want to call For example, dial 2 for A, B, C or 2 Press the Up or Down Softkey arrows to jump to that section & scroll

Volume Controls

The volume keys work as volume up and down ke ys to adjust inc om i ng ringing, volume of speakerphone and handset volum e . In addition, they will change the contrast of the display when the phone is idle.

Adjust Volume on Incoming Ringing, Speakerphone, Hands et or Dis play Contrast

While phone is ringing, or while talking with handset or speakerp hone, or if phone is idle. Press Vol repeated ly to adjust the volu m e of ringing, current call, or if phone is idle, the display contrast.

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