Acer Telephone Voicemail User Manual

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Telephone & Voicemail

Quick Reference Guide

For Questions on Your Telephone or Voicemail
Call: Valerie Young
Warner Telecom Group
206-575-4200 Ext. 301
[e-mail]

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- Your Notes -

Entering Names

When entering names, use dial pad keys to enter letters. For example, press the digit 2 key once
for A, twice for B, three times for C, etc.

1 = 1 @ [ ¥ ] ^ _ \ { ׀ } ← →

2 = A – C. a – c. 2
3 = D – F, d – f, 3
4 = I, g – I, 4

# = Accepts an entry (only required it two letters on the same key are needed)
CONF = Clear the character entry one character at a time
FLASH = Clear all the entries from the point of the flash in g curs o r and to the right

5 = J – L, j – l, 5
6 = M – O, m – o, 6
7 = P – S, p – s, 7
8 = T – V, t – v, 8

2

9 = W – Z, w – z, 9
0 = 0 ! “ # $ % & ‘ ( )
* = * + , - . / : ; < = >

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Setting Up Message Notification

Message notification allows a user to be notifi ed of th eir mess ages even
when they are out of the office. Users can be notified at up to three differ­ent numbers.

To Set Up Message Notification:

Access your voice mailbox
Press OP for Mailbox OPtions
Press N for change Message Notification
Press M to Modify a group
Select Notification Group to Modify
F - First Group
S - Second Group
T - Third Group
The voicemail will play the default setup
Press I for Incorrect to change the default setup
Follow the prompts to enter your customized setup

To Enable or Disable Message Notification:

Access your voice mailbox
Press OP for Mailbox OPtions
Press N for change Message Notification
Press A to select group to be Active
Follow prompts to enable your notification groups 1-3

Using Interactive Softkeys

The display of your Aspire Telephone system has four interactive Soft­keys that work with the third line of the display of your telephone. When
accessing the voicemail system, use your Softkeys to interactive with the
voicemail system and prompts.

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Answer A Call

At Your Phone:

When your telephone rings
Lift handset or press SPK Key to answer call
Your CALL 1 Key will be red to indicate you are on a call
Note: If your telephone is programmed with outside line keys,
the line that you are using will be Lite green.

Answer Another Phone Ringing:

Lift handset or press SPK Key
Press

* * + Extension Number that is ringing

Place A Call

Internal Extension

Lift handset or press SPK Key
Dial Ext. No. or Press Hotline Key

*Note: You can press 1 after the Ext. No. to switch between voice and tone intercom
calling.

Outside Call

Lift handset
Press available Line Key if programm ed or Pres s 9
Dial telephone number

Speakerphone Operation

You can place and answer calls by pressing the SPK Key instead of
using the handset.

Using Microphone Cutoff

During a speakerphone call
Press MIC Key to mute microphone
Key will light up red
Callers will be unable to hear you, but you will be able to
hear the caller
Press MIC Key again to turn microphone on

*Note: During a speakerphone call, you can lift the handset t o make the
call private. Press SPK and hang up handset to return to speakerphon e.

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Last Number Dial

To Preview the Last Number You Dialed:

With handset down
Press LND Key
Number will appear on display
Use Key in display to scroll
Lift handset or press SPK to dial number

To redial the last number you dialed:

Lift handset
Press LND

Call Hold

Place a Call on Hold:

While on a call
Press HOLD Key
Your CALL Key you are using will flash Red or
if your system is programmed with Line Keys, the line you are
holding will flash Green on your telephone and Red on all ot hers .

Pick up a Call on Hold:
Press flashing Line Key from any phone
Or Press Flashing CALL Key

Call Park (optional feature)

Park A Call

While on a call
Press available Park Key
Park Key will flash green on your phone and red on
all other phones

Pick up a Call from Park

Press flashing Park Key
Call was holding on

Transfer A Caller To A Mailbox

Use this procedure to transfer a caller direc tly into a co-workers voice
mailbox without ringing the telephone.

While on the call
Press HOLD Key
Press your MSG Key
Press Hotline key or dial extension number of co -worke r
Hang-up

Other Voicemail Features

Transferring a co-worker into voicemail:

If a co-worker calling from outside the office wants to check messages,
you may transfer them into voicemai l by doing th e fo llowing:

Press HOLD Key
Press your MSG Key
Dial the Extension of the Co-Worker or press Hotline Key
Hang-up

The co-worker will here their greeting and can then press # to log onto
mailbox

Leave a quick message for a co-wor ker:

You can leave a quick message for a co-worker with out accessing your
own voice mailbox:

Dial Extension Number of co-worker
Press MSG Key
Leave message

Note: You can press * to bypass a co-workers greeting.

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9

Accessing Voicemail

From Your Telephone:

Press MSG Key
You will be asked for your security code
Default Security Code is 1234

From Another Telephone In the Office:

Dial Voice Mail Extension 700
You will be prompted for your mailbox number
Dial Mailbox Number (same as extension)
Enter Security Code if asked

From Outside the Office if you have a DID (Direct Inward Dial):

Dial your Direct Dial Number
When you hear your greeting
Press # to log on to your mailbox
Enter Security Code if asked

From Outside the Office if you have a Voicemail Back Door Number
or when Auto Attendant Is On:

Dial Voicemail Back Door Number:
When company greeting answers
Press # + Mailbox Number

Enter security code if asked
From Outside the Office if speaking with a Coworker:

Dial main company number
As Co Worker to transfer you to your mailbox
Press # to Log On to your Mailbox

Enter security code if asked
First Time Logon Tutorial: When you access your mailbox for the first

time, the system will play a recorded announcement and tutorial to guide
you in setting up your voicemail for the first time. The tutorial will only
play the first time you log into your mailbox. You will be asked to record
your personal greeting, record your name for the company directory, and
set up a new security code (up to 6 digits).

Transfer A Call

While on a call
Press HOLD Key
Dial Ext. No. or Press Hotline Key
Announce call (Optional)
Hang-up to complete transfer of call

*Note: To return to the call before hanging up, press flashing call key.

Conference Call

Place or answer a call
Press CONF Key
Place your next call
Press CONF Key when answered
Repeat to add more parties
After adding all parties
Press CONF Key again to begin conference

One - Touch Calling

Programming One - Touch Keys

Press CALL 1
Dial 855
Press unused One-Touch Key (see page 2 chart)
Dial 9 + outside phone number you want to program
Press HOLD Key to program a name
Program name using chart on page 2
Press HOLD Key to save name
Press SPK to hang up

Use One-Touch Key

Lift handset (optional)
Press One-Touch Key

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5

DND

DND permits you to work at your desk without interruptions from th e
phone.

Press DND Key
Dial DND Option code:

1 Blocks your outside calls
2 Blocks Paging, Intercom Calls, Call Forwards and transferred outside calls
3 Blocks All Calls
4 Blocks Call Forwards
0 Cancels Do Not Disturb

Ringing Tone Adjust

You can customize the way internal and external calls ring your phone:

To Change Incoming Ring Tones:

Press CALL 1
Dial 820
Press 1 for internal call ringing or
Press 2 for external call ringing
Dial code for the ring pattern 1 - 8

Press SPK Key to save tone pattern

All Call Page

Lift Handset
Press InPg Soft Key
Dial 0
Make announcement

Program Function Keys for Hotline Keys

Program your unused Function Keys for Internal Hotline keys to other ex­tensions.

Press CALL 1
Dial 851
Press unused Function Key (see page 2)
Dial 01 + Extension number
Press HOLD to save
Press SPK to hang-up

Directory Dialing

If you have a Display phone, Directory Di ali ng al lows you to select a in­side or outside number by name.
There are four types of Directory Dialing:
ABBC - Company (Common) Abbreviated Dialing
ABBG - Department (Group) Abbreviated Dialing
OneT - Personal Abbreviated Dialing (One-Touch Key s )
EXT - Co-worker’s extension
With handset down
Press the Dir Softkey through display
Press Softkey prompt for directory you wan t to access
Dial the first letter/number for the name/number you want to call
For example, dial 2 for A, B, C or 2
Press the Up or Down Softkey arrows to jump to that section & scroll

Volume Controls

The volume keys work as volume up and down ke ys to adjust inc om i ng
ringing, volume of speakerphone and handset volum e . In addition, they
will change the contrast of the display when the phone is idle.

Adjust Volume on Incoming Ringing, Speakerphone, Hands et or Dis ­play Contrast

While phone is ringing, or while talking with handset or speakerp hone, or
if phone is idle.
Press Vol repeated ly to adjust the volu m e of ringing, current call,
or if phone is idle, the display contrast.

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