Acer NX.VLNEK.007 User Manual
TravelMate
P2
USER’S MANUAL
2 -
Important
© 2019. All Rights Reserved.
TravelMate P2
Covers: P215-52 / P215-52G
This revision: October 2019
This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is subject to
change without notice. Some features described in this manual may not
be supported depending on the Operating System version. Images
provided herein are for reference only and may contain information or
features that do not apply to your computer. Acer Group shall not be
liable for technical or editorial errors or omissions contained in this
manual.
Register your Acer product
If your new device runs on Windows OS, you may have had your
product registered automatically while you start up your device with
Windows OS.
Log in at www.acer.com/myproducts with the email address you
registered for Windows OS to review your product record. (Reset your
password if you do not know it.)
If the record is not found, please follow the steps below to register.
1. Ensure you are connected to the Internet.
2. Go to www.acer.com/register-product.
3. Sign in or sign up for an Acer ID.
4. Enter S/N or SNID of your device to register it.
Model number: _________________________________
Serial number: _________________________________
Date of purchase: ______________________________
Place of purchase: ______________________________
TABLE OF CONTENTS
Table of contents - 3
First things first 6
Your guides ............................................. 6
Basic care and tips for using your
computer.................................................. 6
Turning your computer off........................... 6
Taking care of your computer ..................... 7
Taking care of your AC adapter.................. 8
Cleaning and servicing................................ 8
Your Acer notebook tour 9
Screen view ......................... 9
Keyboard view...................... 10
Left view ........................... 11
USB 3.1 Gen 1 information ....................... 11
USB Type-C information ........................... 12
Right view.......................... 12
Front view.......................... 13
Base view.......................... 13
Using the keyboard 14
Lock keys............................................... 14
Hotkeys.................................................. 14
Windows keys........................................ 15
Using the Precision Touchpad 16
Touchpad gestures................................ 16
Changing touchpad settings .................. 18
Recovery 19
Creating a factory default backup.......... 19
Backing up your wireless and LAN
drivers.................................................... 21
Restoring your computer ....................... 21
Reset this PC and keep my files ............... 22
Reset this PC and remove everything ...... 23
Using a Bluetooth connection 26
Enabling and disabling Bluetooth .......... 26
Enable Bluetooth and add a device.......... 26
Connecting to the Internet 28
Connecting to a wireless network.......... 28
Connecting to a wireless LAN................... 28
Connecting with a cable ........................ 31
Built-in network feature ............................. 31
Connecting to a cellular network ........... 31
Near Field Communication 33
Bluelight Shield 34
Acer ProShield 36
Overview................................................ 36
Setting up Acer ProShield ..................... 36
Personal Secure Drive .............................. 38
Credential Manager ............................... 38
Data Protection ...................................... 39
Data Removal ........................................ 40
Securing your computer 41
Using a computer security lock.............. 41
Using passwords ................................... 41
Entering passwords .................................. 42
Fingerprint Reader 43
How to use the fingerprint reader .......... 43
BIOS utility 48
Boot sequence....................................... 48
Setting passwords ................................. 48
Power management 49
Saving power ......................................... 49
Battery pack 51
Battery characteristics ........................... 51
Charging the battery ................................. 51
Optimizing battery life ............................... 52
Checking the battery level......................... 53
Battery-low warning .................................. 53
Traveling with your computer 54
Disconnecting from the desktop ............ 54
Moving around ....................................... 54
Preparing the computer ............................ 54
What to bring to meetings ......................... 55
Taking the computer home .................... 55
Preparing the computer ............................ 55
What to take with you................................ 55
Special considerations .............................. 56
Setting up a home office ........................... 56
Traveling with the computer................... 56
Preparing the computer ............................ 57
What to take with you................................ 57
Special considerations .............................. 57
Traveling internationally......................... 57
Preparing the computer ............................ 57
What to bring with you .............................. 57
Special considerations .............................. 58
Universal Serial Bus (USB) 60
USB Type-C port 61
SD card reader 62
Video and audio connectors 63
Connecting a monitor............................. 63
Headphones and microphone................ 63
4 - Table of contents
HDMI 64
Frequently asked questions 66
Requesting service ................................ 68
Tips and hints for using Windows 10..... 69
How do I get to Start? ............................... 69
How do I turn off my computer?................ 69
How do I unlock my computer?................. 69
How do I set the alarm? ............................ 71
Where are my apps?................................. 72
What is a Microsoft ID (account)?............. 72
How do I check for Windows updates?..... 73
Where can I get more information?........... 73
Troubleshooting ..................................... 74
Troubleshooting tips.................................. 74
Error messages......................................... 74
Internet and online security 76
First steps on the net ............................. 76
Protecting your computer .......................... 76
Choose an Internet Service Provider........ 76
Network connections................................. 78
Surf the Net! .............................................. 79
Internet security software.......................... 80
Getting started...
In this section you will find:
• Useful information on caring for your computer and your health
• Where to find the power button, ports and connectors
• Tips and tricks for using the touchpad and keyboard
• How to create recovery backups
• Guidelines for connecting to a network and using Bluetooth
• Information on using Acer’s bundled software
6 - First things first
FIRST THINGS FIRST
We would like to thank you for making this Acer notebook your choice
for meeting your mobile computing needs.
Your guides
To help you use your Acer notebook, we have designed a set of
guides:
First off, the Setup Guide helps you get started with setting up your
computer.
The Quick Guide introduces you to the basic features and functions
of your new computer. For more on how your computer can help you
to be more productive, please refer to the User’s Manual. This guide
contains detailed information on such subjects as system utilities, data
recovery, expansion options and troubleshooting.
Once you have connected to the internet, you can download updates
for your computer from:
http://go.acer.com/?id=17883
1. The link will open the Acer Support webpage.
2. Scroll down to Drivers and Manuals and search for your model by
pasting in or manually entering the serial number, SNID, or
product model.
3. From this page you can also download and install the Acer
identification utility that will automatically detect your computer’s
serial number and SNID and allow you to copy it to the clipboard.
4. Once you have found your product model, any updates, or
documents will be listed.
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:
• Use the Windows shutdown command: Press the Windows key or
select the Windows Start button, select Power > Shut down.
• Right-click the Windows Start button > Shut down or sign out >
Note
Shut down.
If you need to power down the computer for a short while, but don’t
want to completely shut it down, you can put it to Sleep by doing any
of the following:
• Press the power button.
• Press the sleep hotkey.
• Press the Windows key or select the Windows Start button, select
Power > Sleep.
• Right-click the Windows Start button > Shut down or sign out >
Sleep.
If you cannot power off the computer normally, press and hold the power
button for up to ten seconds to shut down the computer. If you turn off the
computer and want to turn it on again, wait at least two seconds before
powering up.
Taking care of your computer
First things first - 7
Your computer will serve you well if you take care of it.
• Only use the adapter provided with your device, or an Acerapproved adapter to power your device.
• Do not expose the computer to direct sunlight. Do not place it near
sources of heat, such as a radiator.
• Do not expose the computer to temperatures below 0º C (32º F) or
above 50º C (122º F).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
• Do not spill water or any liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust or dirt.
• Never place objects on top of the computer.
• Do not slam the computer display when you close it.
• Never place the computer on uneven surfaces.
8 - First things first
Taking care of your AC adapter
Here are some ways to take care of your AC adapter:
• Do not connect the adapter to any other device.
• Do not step on the power cord or place heavy objects on top of it.
Route the power cord and any cables away from where people walk.
• When unplugging the power cord, do not pull on the cord itself but
pull on the plug.
• The total ampere ratings of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extension
cord. Also, the total current rating of all equipment plugged into a
single wall outlet should not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1. Turn off the computer.
2. Disconnect the AC adapter.
3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If your computer is dropped or visibly damaged, or does not work
normally, please contact your nearest authorized Acer service center.
Your Acer notebook tour - 9
3
4
2
1
YOUR ACER NOTEBOOK TOUR
After setting up your computer as illustrated in the Setup Guide, let us
show you around your new Acer computer.
Screen view
# Icon Item Description
1 Microphone
2
Webcam
shutter
Internal digital microphone for sound
recording.
Slide the shutter to the right to cover
the webcam. Slide left to open it.
3 Webcam
4
Screen with layflat hinge
Web camera for video communication.
A light next to the webcam indicates
that the webcam is active.
Displays computer output.
10 - Your Acer notebook tour
2
6
1
5
4
3
Keyboard view
# Icon Item Description
1 Speakers Deliver stereo audio output.
For entering data into your computer.
2 Keyboard
3
Fingerprint reader
(optional)
4 Touchpad
5
NFC transmitter
(optional)
6 Power button
See "Using the keyboard" on page
14.
Fingerprint reader for Windows Hello
and security.
Touch-sensitive pointing device.
The touchpad and selection buttons
form a single surface.
Press down firmly on the touchpad
surface to perform a left click.
Press down firmly on the lower right
corner to perform a right click.
Communicates with another NFC
enabled device.
Press to turn the computer on and
off.
Left view
1 2 43 57689
# Icon Item Description
1 DC-in jack Connects to an AC adapter.
Your Acer notebook tour - 11
2
3
Ethernet (RJ-
45) port
External display
(VGA) port
4 HDMI port
Connects to an Ethernet 10/100/1000based network.
Pull the lip down to open the port fully.
Connects to a display device (e.g.,
external monitor, LCD projector).
Supports high-definition digital video
connections.
USB port with
5
power-off
Connects to USB devices.
charging
6 USB port Connects to USB devices.
Connects to the provided USB Type-C
7
USB Type-C
port with DC-in
power adapter and to USB devices
with a USB Type-C connector.
Supports DisplayPort
™
over USB-C™.
Accepts one Secure Digital (SD or
8 SD card reader
SDHC) card.
Only one card can operate at a time.
9
Headset/
speaker jack
Connects to audio devices (e.g.,
speakers, headphones) or a headset
with microphone.
USB 3.1 Gen 1 information
• USB 3.1 Gen 1 compatible ports are blue.
12 - Your Acer notebook tour
1 234
• Compatible with USB 3.1 Gen 1 and earlier devices.
•
For optimal performance, use USB 3.1 Gen 1-certified devices.
• Defined by the USB 3.1 Gen 1 specification (SuperSpeed USB).
USB Type-C information
• USB 3.1 Gen 1 with transfer speeds up to 5 Gbps.
• Supports DisplayPort
™
audio/video output.
• Delivers up to 3 A at 5 V DC for USB charging.
• DC-in: requires power adapter or power source providing 60 W at 5
or 9 or 15 or 20 V.
For optimal performance, please use a certified Acer power adapter
or USB Power Delivery device.
Right view
# Icon Item Description
Power indicator
Indicates the computer’s power
status.
Indicates the computer’s battery
1
Battery indicator
status.
Charging: The light shows amber
when the battery is charging.
Fully charged: The light shows blue
when in AC mode.
2 USB port Connects to USB devices.
3 SIM
4
SIM card slot
(optional)
Kensington lock
slot
Ins
ert a nano SIM card into the slot.
Connects to a Kensington-compatible
security lock.
Front view
1
1
2
# Icon Item Description
Your Acer notebook tour - 13
1 SC
Base view
# Icon Item Description
1
Smart Card
reader (optional)
Ventilation and
cooling fan
Accepts one smart card.
Only one smart card can be read at a
time.
Allows the computer to stay cool.
Do not cover or obstruct the
openings.
Simulates removing and reinstalling
2
Battery reset
pinhole
the battery.
Insert a paperclip into the hole and
press for four seconds.
14 - Using the keyboard
USING THE KEYBOARD
The keyboard has full-sized keys, a numeric keypad, separate cursor,
lock, Windows keys and hotkeys.
Lock keys
The keyboard has lock keys which you can use to turn keyboard
functions on and off.
Lock key Description
Caps Lock
Num Lock
Scroll Lock
When Caps Lock is on, all alphabetic characters
typed are in uppercase.
When Num Lock is on, the keypad is in numeric
mode. The keys function as a calculator (complete
with the arithmetic operators +, -, *, and /). Use this
mode when you need to do a lot of numeric data
entry.
When Scroll Lock is on, the screen moves one line
up or down when you press the up or down arrow
keys respectively. Scroll Lock does not work with
some applications.
Hotkeys
To activate hotkeys, press and hold the Fn key before pressing the
other key in the hotkey combination.
Hotkey Icon Function Description
Fn + F1 Sleep
Fn + F2 Flight mode
Fn + F3
Fn + F4 Brightness up
Brightness
down
Puts the computer in Sleep
mode.
Turns on / off the computer's
network devices.
Decreases the screen
brightness.
Increases the screen
brightness.
Using the keyboard - 15
Hotkey Icon Function Description
Switches display output
Fn + F5 Display toggle
Fn + F6 Display off
Fn + F7
Fn + F8
Fn + F9 Speaker toggle Turns the speakers on and off.
Fn + F10 Volume down Decreases the sound volume.
Fn + F11 Volume up Increases the sound volume.
Fn + F12 Scr
Touchpad
toggle
Keyboard
backlight toggle
Lk
Scroll Lock Turns Scroll Lock on or off.
between the display screen,
external monitor (if connected)
and both.
Turns the display screen
backlight off to save power.
Press any key to return.
Turns the built-in touchpad on
and off.
Turns the keyboard backlight
on and off.
Fn +
Fn +
Fn +
Fn +
Next Jumps to the next media file.
Previous
Play/Pause
Stop
Returns to the previous media
file.
Plays or pauses a selected
media file.
Stops playing the selected
media file.
Windows keys
The keyboard has two keys that perform Windows-specific functions.
Key Description
Windows key
Application key
Pressed alone it returns to the Start screen
or to return to the last open app.
This key has the same effect as clicking
the right mouse button.
16 - Using the Precision Touchpad
USING THE PRECISION TOUCHPAD
The touchpad controls the arrow (or 'cursor') on the screen. As you
slide your finger across the touchpad, the cursor will follow this
movement. The Precision Touchpad (PTP) is designed to provide a
more uniform, smooth, and accurate touchpad experience. Many
applications support precision touchpad gestures that use one or
more fingers, however, some gestures may not be supported by the
specific application or program you are using.
Touchpad gestures
Single-finger slide
Slide a finger across the touchpad to move the cursor.
Single-finger press or tap
Press the touchpad down, or lightly tap the touchpad with
your finger, to perform a 'click', which will select or start an
item. Quickly repeat the tap to perform a double tap or
'double click'.
Two-finger press
Lightly tap the touchpad with two fingers to perform a
'right click'. In the Start screen, this will toggle the app
commands. In most apps this will open a context menu
related to the selected item.
Two-finger slide
Swiftly scroll through web pages, documents and playlists
by placing two fingers on the touchpad and moving both in
any direction.
Two-finger pinch
Zoom in and out of photos, maps and documents with a
simple finger-and-thumb gesture.
Using the Precision Touchpad - 17
Note
Three-finger press
Lightly tap the touchpad with three fingers to open the
Search Windows.
Three-finger swipe
Swipe across the touchpad with three fingers.
• Swipe up to open Task View. Move the cursor over a
window and tap the touchpad to select that window, or
swipe downwards to exit Tas k View.
• Swipe down to minimize all open windows and show
Desktop; swipe upwards to restore the minimized
windows.
• Swipe left or right to switch between open windows.
Four-finger press
Lightly tap the touchpad with four fingers to open the
Action Center.
Four-finger swipe
Swipe across the touchpad with four fingers.
• Swipe up to open Task View. Move the cursor over a
window and tap the touchpad to select that window, or
swipe downwards to exit Tas k View.
• Swipe down to minimize all open windows and show
Desktop; swipe upwards to restore the minimized
windows.
The precision touchpad includes added technology features that help
recognize and prevent unintentional gestures such as accidental taps,
gestures, and pointer movement.
The touchpad is sensitive to finger movement; the lighter the touch, the better
the response. Please keep the touchpad and your fingers dry and clean.
18 - Using the Precision Touchpad
Changing touchpad settings
To change the touchpad settings to suit your personal requirements,
please do the following.
1. In the icon tray in the lower right-hand corner of the screen, select
the Notifications icon to open the Notifications pane.
2. Select All settings.
3. Select Devices > Touchpad
4. Now you can adjust the settings to suit your personal needs. You
can switch off the touchpad if you prefer to use a mouse. Or you can
adjust the touchpad sensitivity to suit your needs. Scroll down to see
more settings.
Recovery - 19
Note
Important
Note
RECOVERY
If you are having trouble with your computer, and the frequently asked
questions (see Got a question? on page 65) do not help, you can
recover your computer.
This section describes the recovery tools available on your computer.
Acer provides Acer ControlCenter, which allows you to reset your PC,
refresh your PC, or create a factory default backup. If you cannot
access Acer ControlCenter, click Settings in the Start menu, select
Update & Security and then click Recovery.
Acer ControlCenter vary depending on model or Operating System.
We recommend that you create a Factory Default Backup as soon as
possible. In certain situations a full recovery will require a USB
recovery backup.
Creating a factory default backup
Recovery Management allows you to quickly and easily back up your
operating system, installed apps and data.
Since the recovery backup requires at least 8 GB of storage after formatting,
it is recommended to use a USB drive with a capacity of 16 GB or larger.
20 - Recovery
1. From Start, select Control Center then Recovery Management.
2. Select the Backup tab and click Get Started for Create Factory
Default Backup to open the Recovery Drive window.
3. Make sure Back up system files to the recovery drive is selected
and click Next.
Recovery - 21
Important
4. Plug in the USB drive and wait for the PC to detect the USB drive
then click Next.
5. Everything on the drive will be deleted. Click Create to continue.
6. You will be shown the backup progress on the screen.
7. Follow the process until it completes.
8. Unplug the USB drive and label it clearly.
Write a unique, descriptive label on the backup, such as 'Windows
Recovery Backup'. Make sure you keep the backup in a safe place that
you will remember.
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these backups to
install the wireless and LAN drivers if you install another operating
system.
1. From Start, select Control Center then Recovery Management.
2. Select the Backup tab and click Get started for Backup wireless
and LAN drivers. Choose a folder to save your drivers and select
OK.
Restoring your computer
Recovery Management allows you to quickly and easily restore your
computer back to its default status. You can choose to keep your files
or remove them before reinstalling Windows.
22 - Recovery
Important
Reset this PC and keep my files
1. From Start, select Control Center then Recovery Management.
2. Select the Restore tab and click Get started to Choose an option.
3. Select Keep my files to refresh your PC and reinstall your operating
system without removing your personal files. Click Next to continue.
If you have apps installed on your PC, they will be removed.
Recovery - 23
4. Resetting the PC will reinstall Windows, change settings back to
their factory defaults and remove all preinstalled apps and programs
without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have
been reset back to its factory default settings without removing your
personal files.
Reset this PC and remove everything
1. From Start, select Control Center then Recovery Management.
2. Select the Restore tab and click Get Started to Choose an option.
24 - Recovery
Warning
3. Select Remove everything to reset your PC back to its factory
default. This process will reinstall your operating system and
remove all of your personal files, apps, and settings.
4. Select Just remove my files if you are keeping your computer. This
will be quicker, but less secure. Files may still be recovered with a
file recovery program.
Select Remove files and clean the drive if you are not keeping
your computer. This process will take longer, but will be more
secure.
Selecting "Remove files and clean the drive" will remove all of your
personal files and accounts, along with pre-existing drivers that may
affect your Windows installation.
Recovery - 25
5. Click Reset to continue.
6. You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
7. The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
8. Follow the process until it completes.
9. When your PC has completed the reset process, Windows will use
factory default settings.
26 - Using a Bluetooth connection
Note
USING A BLUETOOTH CONNECTION
Bluetooth is a technology enabling you to transfer data wirelessly over
short distances between many different types of devices. Bluetoothenabled devices include computers, cell phones, tablets, wireless
headsets, and keyboards.
To use Bluetooth, you must ensure the following:
1. Bluetooth is enabled on both devices.
2. Your devices are "paired" (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For your
computer, this may be an external switch, a software setting, or a
separate Bluetooth dongle plugged into the computer’s USB port (if no
internal Bluetooth adapter is available).
Please check your devices owner’s manual to determine how to turn on its
Bluetooth adapter.
Enable Bluetooth and add a device
Every new device must first be "paired" with your computer’s
Bluetooth adapter. This means it must first be authenticated for
security purposes. You only need to pair once. After that, simply
turning on the Bluetooth adapter of both devices will connect them.
Bluetooth on your computer is disabled by default. To enable your
computer’s Bluetooth adapter, do the following:
1. Press the Windows key or select the Windows Start button >
Settings > Devices > Bluetooth & other devices, and click the
toggle under Bluetooth to enable/disable it.
2. Click on Add Bluetooth or other device then select the device that
you want to add.
3. Your computer will automatically start searching for devices, as well
as make itself visible to other devices.
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