Acer G710 User Manual

Acer Altos G710

User’s Guide

Acer Altos G710 User’s Guide

Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications. This company makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims the implied warranties of merchantability or fitness for a particular purpose.

Record the model number, serial number, purchase date, and place of purchase information in the space provided below. The serial number and model number are recorded on the label affixed to your computer. All correspondence concerning your unit should include the serial number, model number, and purchase information.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of Acer Incorporated.

Model Number : _________________________________

Serial Number: ___________________________________

Purchase Date: ___________________________________

Place of Purchase: ________________________________

Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.

iii

Notices

FCC notice

Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement.

Class A equipment

This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B equipment

This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the device and receiver

• Connect the device into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/television technician for help

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.

Caution! Changes or modifications not expressly approved by the manufacturer could void the user’s authority, which is granted by the Federal Communications Commission, to operate this server.

Use conditions

This part complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice: Canadian users

This Class A/Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Laser compliance statement

The CD-ROM drive in this server is a laser product. The CD-ROM drive’s classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.

Important safety instructions

Read these instructions carefully. Save these instructions for future reference.

1 Follow all warnings and instructions marked on the product.

2 Unplug this product from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

3 Do not use this product near water.

4 Do not place this product on an unstable cart, stand, or table. The product

may fall, causing serious damage to the product.

5 Slots and openings on the back or bottom side of the chassis are provided

for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.

6 This product should be operated from the type of power indicated on the

marking label. If you are not sure of the type of power available, consult your dealer or local power company.

7 Do not allow anything to rest on the power cord. Do not locate this

product where persons will walk on the cord.

8 If an extension cord is used with this product, make sure that the total

ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

9 Never push objects of any kind into this product through chassis slots as

they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.

10 Do not attempt to service this product yourself, as opening or removing

covers may expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel.

11 Unplug this product from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

a When the power cord or plug is damaged or frayed

b If liquid has been spilled on the product

c If the product has been exposed to rain or water

d If the product does not operate normally when the operating

instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

e If the product has been dropped or the cabinet has been damaged

f If the product exhibits a distinct change in performance, indicating a

need for service.

12 Replace the battery with the same type as the product's battery we

recommend. Use of another battery may present a risk of fire or explosion. Refer battery replacement to a qualified service technician.

13 Warning! Batteries may explode if not handled properly. Do not

disassemble or dispose of them in fire. Keep them away from children and dispose of used batteries promptly.

14 Use only the proper type of power supply cord set (provided in your

accessories box) for this unit. It should be a detachable type: UL listed/CSA certified, type SPT-2, rated 7A 125V minimum, VDE approved or its equivalent. Maximum length is 15 feet (4.6 meters).

Notices iii

FCC notice iii Laser compliance statement iv

Important safety instructions v

1 System tour 1

Features summary 3 External and internal structure 7

Front bezel 7 Front panel 8 Rear panel 13 Internal components 16

System boards 17

Mainboard layout 17 Jumper settings 21 Backplane layout 22 SAF-TE board layout 24

2 System setup 25

Setting up the system 27

Preinstallation requirements 27 Connecting peripherals 28 Turning on the system 29

Power-on problems 31 Configuring the system OS 32 Server setup 33 Turning off the system 34

Contents

3 System upgrade 37

Installation precautions 39

ESD precautions 39

Preinstallation instructions 39

Post-installation instructions 40 Opening the server 41

Opening the bezel door 41

Removing the bezel door 41

Removing the bezel 42

Removing the left-side panel 43

Removing the air baffle 43 Configuring the four-bay hot-plug HDD cage 45

Installing the four-bay hot-plug SCSI HDD cage 45

viii

Installing the four-bay hot-plug SATA HDD cage 47 Installing a hard disk into the four-bay hot-plug HDD cage carrier 49

Replacing storage devices 51

Replacing the FDD 51 Replacing the CD-ROM drive 53

Upgrading the CPU 56

Installing the heatsink and CPU 56 Removing the heatsink and CPU 58

Upgrading the system memory 60

Removing a DIMM 63

Installing a DIMM 65 Installing the Altos RAID-enabler (optional) 67 Installing an expansion card 69 Installing a power supply module 71 Replacing the easy-swap system fan 74

Removing an easy-swap system fan 74

Installing an easy-swap system fan 75 Installing an ePanel module (optional) 76

4 BIOS setup 79

BIOS setup 81 Entering BIOS setup 82 Main 84

System Information 86

Product Information 89 Advanced 90

Peripheral Configuration 91

IDE Configuration 93

Floppy Configuration 97

PCI/PnP Configuration 98

Boot Settings Configuration 99

Onboard Devices Configuration 102

Server Management Configuration 103

Remote Access Configuration 106 Power 109 Boot 111

Boot Device Priority 111

Hard Disk Drives 113

Removable Devices 114

ATAPI CD-ROM Devices 115 Security 116

To set a Supervisor/User password 117

To change the Supervisor/User password 117 To remove the User password 118

Exit 119

5 Troubleshooting 121

Resetting the system 123 Problems following initial system installation 124 First steps checklist 125 Hardware diagnostic testing 126

Verifying proper operation of key system lights 126 Confirming loading of the OS 127 Specific problems and corrective actions 127

Appendix A: System management 133

ASM 136

System requirements 136

System setup 137 ePanel 139 RAID configuration 140

Appendix B: Acer Altos G710

rack installation guide 141

Setting up the system rack 143

System rack installation 145

Vertical mounting hole pattern 146 Installing the system into the rack 148

Appendix C: SCSI RAID configuration 157

Configuring the SCSI/SCSI RAID HBA 159

Using the SCSI HBA setup utility 159

Using the SCSI RAID HBA setup utility 159

Using the MegaRAID configuration utility 160

Appendix D: ePanel 163

Overview 165 Installing ePanel 166 ePanel module 176 ePanel main menu 178

Info 178

Monitor 179

Network 182

Setting 183

1 System tour

The Acer Altos G710 server is a powerful dualprocessor system loaded with a host of new and innovative features. The system offers a new standard for flexible productivity ideal for multimedia processing, intensive graphics applications, general business applications, email, web service, file clustering and print services.

Features summary

Listed below are the system’s key features:

Processor

• Single or dual Intel® Xeon™ processor with 800 MHz front system

bus

• Supports Intel

Memory subsystem

• Eight 240-pin DIMM slots

• Supports DDR2 400 Registered ECC memory modules

Warning! Functionality issues may be encountered if mixed memory types are installed on the same mainboard. DIMM modules of identical type, banking and stacking technology, and manufacturer should be installed in the Altos G710 system.

• Maximum upgrade — 16 GB (when 2 GB of DDR2 400 Registered

ECC memory is available)

Hyper-Threading Technology

Extended Memory 64-bit Technology

Caution! When using multiple memory modules it is recommended that you AVOID using modules from different manufacturers or that run at different speeds from each other.

• 2-way memory interleave

• SDDC (Single Device Data Correction) for memory error detection

and correction of any number of bit failures in a single x4 memory device

• Memory mirroring and sparing technology

• When the memory mirror parameter in the BIOS Setup utility is enabled, only half of the memory capacity will be detected by the system OS (Operating System).

• When the memory spare parameter is enabled, a DIMM slot will be reserved for standby in the event of significant failures in a particular DIMM and cannot be accessed by the system.

For instance, if 8 GB of memory is installed (four 2 GB DIMMs), only 4 GB of memory in DIMM 1B and DIMM 1A can be accessed by the system. Memory in DIMM 2B and DIMM 2A is reserved as spare DIMMs.

Refer to “Server Management Configuration” on page 103 for more information about configuring the memory spare or mirror parameter in the BIOS Setup utility.

Chipset components

•Intel® E7520 MCH (Memory Controller Hub)

•Intel

82801ER ICH (I/O Controller Hub)

IOP332 - I/O bridge

Media storage

• 3.5-inch, 1.44 MB floppy drive

• Three 5.25-inch device bays supports:

• 5.25-inch IDE CD-ROM drive

• DDS4 DAT 20 GB or 40 GB tape backup drive

• DAT72 36 GB or 72 GB tape backup drive

• AIT1 35 GB or 91 GB tape backup drive

• DVD-ROM, DVD-RW, DVD combo drive

1 System tour

Additional media storage

• Hot-plug SCSI HDD cage

• Supports up to four Ultra320 SCSI hard disk drives

• Hot-plug SATA HDD cage

• Supports up to four SATA hard disk drives

SCSI controller

•LSI® Logic 53C1030 SCSI RAID controller

• Supports two SCSI 68-pin Ultra 320 SCSI connectors

• Supports RAID 1

RAID on motherboard (optional)

• Dual channel Ultra 320 SCSI channels

• Supports RAID 0, 1, 5, 10 and 50

• Requires RAID-enabler (iButton)

• Requires one 184-pin DDR 400 unbuffered ECC DIMMs for cache memory

• Supports 128 MB memory module with iTBBU (Transportable Battery Backup Unit) cache memory

• Support 256 MB or 512 MB memory modules (without battery backup)

Note: When the ROMB (RAID on motherboard) is enabled, the onboard SCSI controller will provide full hardware RAID functionality.

Graphics interface

•ATI® Rage XL chipset with 8 MB VRAM

Networking

• Dual onboard Broadcom BCM5721 10/100/1000Base-T Gigabit Ethernet controller

PCI I/O

• Six PCI bus slots with three separate bus segments:

• Two x4 PCI Express bus slots (with x8 connectors)

• Three 64-bit/100 MHz PCI-X bus slots

• One 32-bit/33 MHz PCI bus slot

Serial ATA port

•Two SATA ports

Baseboard Management controller

• Onboard Hitachi 2168 management controller

• IPMI (Intelligent Platform Management Interface) 1.5 compliant

Service ID

• Front and rear service ID button

I/O ports

•Front

• Two USB 2.0 ports

• Rear

• PS/2-compatible keyboard and mouse port

• Two USB 2.0 ports

• VGA/monitor port

• Serial port

• Parallel/printer port

• Two LAN ports (RJ-45)

Operating system and software

• Microsoft® Windows® 2000 Server (SP4)

• Microsoft

• Red Hat Enterprise Linux 3.0

•Novell

• SCO OpenServer

• SCO UnixWare

• ASM (Acer Server Management)

Windows® Server 2003

NetWare® 6.5

™

5.0.7

7.1.4

1 System tour

Power supply

• 550-watts redundant power supply (optional)

External and internal structure

Front bezel

No. Component

2 Bezel door

3 Front panel LED indicator

4 Security keylock

1 The ePanel module is not included with your system. To purchase an ePanel module, contact your local Acer representative or order directly from http://www.acer.com/.

LCD display cover (for ePanel module)

Front panel

1 System tour

No. Icon Component Description

1 CD-ROM drive Stop/

Eject button

2 CD-ROM drive

activity indicator

3 CD-ROM drive Disk drive for reading CD-ROMs.

4 Volume control Adjusts the volume of the CD drive.

5 CD-ROM drive

Headphone/ Earphone port

Press this button to open the CD drive tray.

When the LED indicator is lit, there is activity in the CD drive.

Connects to microphones or earphones.

No. Icon Component Description

6 5.25-inch drive bays Two empty 5.25-inch drive bays

allow installation of additional devices.

Power indicator

8 Hard disk activity

indicator

9 System status

indicator

Indicates AC power is present or system is turned on or off (green).

Indicates the status of the system hard drive status.

The indicator lights up green when the system is operating normally. When the a system fault is present, the indicator blinks or lights up amber.

10 LAN1 activity

indicator

11 LAN2 activity

indicator

Indicates an active link on the LAN1 port (green).

Indicates an active link on the LAN2 port (green).

12 Service ID indicator Indicates chassis ID status (blue).

13 Service ID button Illuminates LEDs on both the front

and rear of the server, simplifying identification of the server in a rack from the rear.

14 Four-bay hot-plug

Houses four hot-swap SCSI drives.

HDD cage

15 HDD bay For additional storage options.

Supports a four-bay hot-plug HDD cage.

16 USB ports Connects to USB devices.

17 Hot-plug HDD access

indicator

18 Hot-plug HDD power

indicator

Indicates the status of the hard drive.

Indicates drive activity (green).

1 System tour

No. Icon Component Description

19 ePanel module cover Remove the cover to install the

optional ePanel module. For more information, go to page 76.

20 Power button Press to turn on the system.

21 FDD activity indicator When the indicator is lit, there is

activity in the floppy drive.

22 FDD (Floppy disk

drive)

Disk drive that reads and writes diskettes.

23 FDD Eject button Press this button to remove a

diskette from the floppy drive.

1 For more information about the status of the LED indicator, see

Front panel LED indicators table on page 11.

2 For more information about the status of the hot-plug HDD indicator, see

Hot-plug HDD LED indicators table on page 12.

Front panel LED indicators

Below table lists the LED states on the front panel.

LED Color Status Description

Power Green On Power on

Blinking System in ACPI sleep mode.

Status Green On System in normal mode.

Green Blinking • Defective CPU

• Defective DIMM

Amber Blinking • Redundant fan failure

• Redundant power supply failure

• Non-critical temperature and voltage failure

Amber On • Critical power supply failure

• Voltage power supply failure

• Critical temperature and voltage failure

Off • POST error

• NMI event

• Missing CPU or terminator

HDD Green Blinking HDD activity

Off No HDD activity

Amber On HDD failure

The HDD LED will light green when the four-bay hot-plug cage is installed in the chassis.

LAN1 and 2 Green On Network is established.

Blinking • Network activity.

• Network is established and running at its supported speed.

LED Color Status Description

Off Network link is not established.

1 System tour

Service ID button

Blue On Service ID button is pressed.

Hot-plug HDD LED indicators

Below table lists the possible disk drive states.

Power

HDD Status

HDD not present

HDD present Green On HDD activity

HDD failure Amber On Internal HDD failure, replace

HDD rebuild Green On

LED (Color)

None Off No HDD present

Amber Blinking

Activity LED (Condition)

Description

HDD

HDD rebuilding data

Rear panel

No. Icon Component Description

1 Power supply

module bay (empty)

2 PS/2 mouse port Connects to a PS/2 mouse.

3 PS/2 keyboard

port

Allows installation of a hot-swap redundant power supply module.

Note: Though the system supports two hot-swap power supply module bays, the system comes bundled with only a single power supply module. You have the option to separately purchase an extra power supply module to provide the system with redundant power source.

Connects to a PS/2 keyboard.

No. Icon Component Description

4 USB ports Connects to USB devices.

5 Serial port Connects to serial devices.

1 System tour

6 Parallel/printer

port

7 VGA/monitor

port

8 Gigabit LAN

ports (10/100/ 1000 Mbps)

9 Service ID

indicator

10 Service ID

button

11 Expansion slots For installing expansion cards.

12 Ventilation slots For maintaining proper airflow

13 Keyhole A pair of system keys attached for

Connects to parallel devices.

Connects to monitors.

Connects to network cables.

Indicates chassis ID status (blue).

Illuminates LEDs on both the front and rear of the server, simplifying identification of the server in a rack from the rear.

condition inside the chassis. Warning: Be careful not to block the

ventilation holes, as system overheating may occur.

unlocking the bezel door.

14 PCI slot lock

lever

15 Rear system fan Optimizes system airflow.

16 Main power

supply AC power indicator

Secures the PCI card to the system.

Indicates the power supply status (green).

No. Icon Component Description

17 Main power

supply fail indicator

18 Main power

supply cable connector

Indicates status of the the hotswappable power supply module or any PSU (power supply unit) internal fan fault condition (amber).

Connects to the power cable.

Internal components

No. Component No. Component

1 System tour

1 Power supply module

(550-watts)

2 Rear system fan 7 Easy-swap system fans

3 Rear system fan release

latch

4 Air baffle 9 Power distribution board

5 PCI bus slot

1 Though the system supports two hot-swap power supply modules, the system comes bundled with a single 550-watt power supply module only. You have the option to purchase an extra power supply module to provide the system with a redundant power source.

6 Mainboard

8 Four-bay hot-plug HDD cage

backplane board

System boards

Mainboard layout

The mainboard becomes accessible once you open the system. It should look like the figure shown below.

No. Code Description

1 J1 Top: PS/2 mouse port

Bottom: PS/2 keyboard port

2 J2 USB 2.0 ports

No. Code Description

1 System tour

3J10

J7 J13

4 J16 Gigabit LAN ports (RJ-45)

5 U7 Broadcom BCM5721 Gigabit chipset (LAN1)

6 D10 ID LED

7 S1 ID button

8 U10 Broadcom BCM5721 Gigabit chipset (LAN2)

9 J15 CMOS battery

10 D14 - D21 Port 80 BIOS self-diagnostic LED connector

11 JP17 BMC debug jumper

12 U24 BMC (Baseboard Management Controller)

13 J18, J20 PCI slots 5 and 6 (x4 PCI Express)

14 U45 Super I/O chipset

15 J23, J24, J26 PCI slots 2, 3 and 4 (PCI-X 64-bit/100 MHz)

16 U60 ATI Rage XL VGA chipset

Top: Parallel/printer port Bottom: Serial port Bottom: VGA/monitor port

17 J27 PCI slot 1 (PCI 32-bit/33 MHz)

18 BZ1 Buzzer

19 U68 VGA SDRAM chipset

20 JP26 Internal serial connector

21 J30 SCSI LED connector

22 JP24 IPMB (Intelligent Platform Management Bus)

23 JP25 Chassis intrusion connector

connector

No. Code Description

24 JP27 Clear CMOS, Clear password and BIOS recovery

jumper

25 U40 ROMB (RAID on motherboard) firmware chipset

26 J19 Flash ROM BIOS chipset

27 SATA 0 -

Serial ATA connectors

SATA 1

28 U59 Intel IOP332 chipset

29 J29 DDR-I DIMM slot (for ROMB cache)

30 D40 SCSI status LED connector

31 U52 LSI 53C1030 SCSI chipset

32 J28 SCSI Channel B connector

33 JP23 Altos RAID-enabler (iButton) socket

34 J25 SCSI Channel A connector

35 JP22 ePanel connecter

36 JP21 Front USB connectors

37 JP20 Front system fan 0 connector

38 JP19 Front system fan 1 connector

39 JP4 Secondary IDE connector

40 JP14 FDD connector

41 JP15 Primary IDE connector

42 JP12 SCSI backplane management cable connector

43 JP13 Front panel LED connectors

44 U26

Intel

82801ER chipset

45 J17 CPU 2 socket

No. Code Description

46 U8 Intel E7520 MCH (Memory Controller Hub) chipset

47 JP9 CPU 2 fan connector

48 JP8 CPU 1 fan connector

49 J6 CPU 1 socket

50 JP5 CPU power connector

51 JP1 Power supply connector

52 J3 and J4 DIMM 1B to 1A sockets

53 J5 and J8 DIMM 2B to 2A sockets

54 J9 and J11 DIMM 3B to 3A sockets

55 J12 and J14 DIMM 4B to 4A sockets

56 JP2 PSDB (Power supply distribution board) connector

57 JP31 Rear system fan connector

1 System tour

+ 168 hidden pages