ACER G520 User Guide

Acer Altos G520 series

User’s guide

Acer Altos G520 series User’s guide

1st Issue: July 2004

Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications. This company makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims the implied warranties of merchantability or fitness for a particular purpose.

Record the model number, serial number, purchase date, and place of purchase information in the space provided below. The serial number and model number are recorded on the label affixed to your computer. All correspondense concerning your unit should include the serial number, model number, and purchase information.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of Acer Incorporated.

Model Number : _________________________________

Serial Number: ___________________________________

Purchase Date: ___________________________________

Place of Purchase: ________________________________

Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.

Notices

FCC notice

Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement.

Class B equipment

This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the device and receiver

• Connect the device into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/television technician for help

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.

iii

Caution! Changes or modifications not expressly approved by the manufacturer could void the user’s authority, which is granted by the Federal Communications Commission, to operate this server.

Use conditions

This part complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice: Canadian users

This Class A/Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Laser compliance statement

The CD-ROM drive in this server is a laser product. The CD-ROM drive’s classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.

Important safety instructions

Read these instructions carefully. Save these instructions for future reference.

1 Follow all warnings and instructions marked on the product.

2 Unplug this product from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

3 Do not use this product near water.

4 Do not place this product on an unstable cart, stand, or table. The product

may fall, causing serious damage to the product.

5 Slots and openings on the back or bottom side of the chassis are provided

for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.

6 This product should be operated from the type of power indicated on the

marking label. If you are not sure of the type of power available, consult your dealer or local power company.

7 Do not allow anything to rest on the power cord. Do not locate this

product where persons will walk on the cord.

8 If an extension cord is used with this product, make sure that the total

ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

9 Never push objects of any kind into this product through chassis slots as

they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.

10 Do not attempt to service this product yourself, as opening or removing

covers may expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel.

11 Unplug this product from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

a When the power cord or plug is damaged or frayed

b If liquid has been spilled into the product

c If the product has been exposed to rain or water

d If the product does not operate normally when the operating

instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

e If the product has been dropped or the cabinet has been damaged

f If the product exhibits a distinct change in performance, indicating a

need for service.

12 Replace the battery with the same type as the product's battery we

recommend. Use of another battery may present a risk of fire or explosion. Refer battery replacement to a qualified service technician.

13 Warning! Batteries may explode if not handled properly. Do not

disassemble or dispose of them in fire. Keep them away from children and dispose of used batteries promptly.

14 Use only the proper type of power supply cord set (provided in your

accessories box) for this unit. It should be a detachable type: UL listed/CSA certified, type SPT-2, rated 7A 125V minimum, VDE approved or its equivalent. Maximum length is 15 feet (4.6 meters).

Notices iii

FCC notice iii Laser compliance statement iv

Important safety instructions v

1 System tour 1

Product briefing 3

Processor 3 Memory subsystem 3 Storage 3 Graphics interface 4 Networking 4 I/O ports 4

Serial ATA ports 4 Caring features 5 Product specification summary 6 External and internal structure 7

Front bezel 7

Front panel 8

Rear panel 10

Internal components 12 System boards 14

Mainboard layout 14

Hot Plug HDD Cage backplane board layout (SCSI) 17

Hot Plug HDD Cage backplane board layout (SATA) 18

Contents

2 System setup 21

Setting up the system 23

Preinstallation requirements 23 Connecting peripherals 24

To connect the PS/2 keyboard 24

To connect the PS/2 mouse 25

To connect the VGA monitor 26

To connect the power cable 27 Turning on the system 28

Power-on problems 29 Operating system configuration 30 Network connection 31 Tower-to-rack option 32 Turning off the system 33

3 Upgrading the system 35

Upgrading the system 37

Installation precautions 37

Opening the server 39

Before opening the server 39 To open the front bezel 39 To remove the front bezel 39 To remove the side panel 41

Configuring the Hot Plug HDD cage 43

To remove the Hot Plug HDD cage 43 To install a hard disk into the carrier 45 To install the Hot Plug HDD cage 46

Configuring the non-Hot Plug HDD cage 49

To remove the cage 49 To install a hard disk into the cage 50 To install the cage 51

Installing and removing storage devices 52

To remove a 5.25-inch storage device 52 To install a 5.25-inch storage device 53

Upgrading the CPU 55

To remove a CPU with heatsink 55 Processor Sequence 56 To install a CPU with heatsink 56

Upgrading the system memory 59

To remove a DIMM 60

To install a DIMM 60 Replacing the Backup Battery 62 Installing an expansion card 64

To install an expansion card 64 Installing a redundant power supply module 66

To install a redundant power supply module 67

4 BIOS setup 69

BIOS setup 71 Entering BIOS setup 72 Main 74 Advanced 76

Processor Summary and Configuration 77

IDE Configuration 78

Floppy Configuration 83

Super I/O Configuration 84

USB Configuration 85

PCI Configuration 87

Memory Configuration 88

Boot 90

Boot Settings Configuration 91 Boot Device Priority 92 Hard Disk Drives 94 Removable Devices 95 ATAPI CD/DVD Devices 96

Security 97

To set an Administrator/User password 99 To remove the User password 99

Server 100

System Management 102 Serial Console Features 103

Event Log Configuration 105 Exit 107 Upgrading the BIOS 109

Preparing for the Upgrade 109

Recording the Current BIOS Settings 109

Obtaining the Upgrade 109

Creating a Bootable Diskette 110

Creating the BIOS Upgrade Diskette 110

Upgrading the BIOS 110

Changing the BIOS Language 112

Recovering the BIOS 112

Manually Recovering the BIOS 112

Clearing the CMOS 113

Clearing the Password 114 BIOS Error Messages 115 BIOS POST Beep Codes 117 BIOS Recovery Beep Codes 118 Configuration and BIOS Select Jumpers 119

Appendix A: Troubleshooting 121

Resetting the System 123

Problems following Initial System Installation 123

First Steps Checklist 123

Hardware Diagnostic Testing 124

Verifying Proper Operation of Key System Lights 125

Confirming Loading of the Operating System 125

Specific Problems and Corrective Actions 126

Power Light Does Not Light 126

No Characters Appear on Screen 127

Characters Are Distorted or Incorrect 128

System Cooling Fans Do Not Rotate Properly 128 Diskette Drive Activity Light Does Not Light 129 Optical Drive Activity Light Does Not Light 129 Cannot Connect to a Server 130 Problems with Network 130 System Boots when Installing PCI Card 131 Problems with Newly Installed Application Software 131 Problems with Application that Ran Correctly Earlier 132 Hard Drive(s) are not Recognized 132 Bootable CD-ROM Is Not Detected 133 LED Information 133

Appendix B: ASM Quick Installation Guide135

Installing ASM 137

System requirements 137 System setup 137

Appendix C: Altos G520 Rack Installation Guide139

System rack installation 141

Vertical mounting hole pattern 142 Screw types for rack installation 143 Installing the system into the rack 144

Appendix D: RAID Configuration 147

Configuring the SCSI/SCSI RAID HBA 149

How to use SCSI HBA setup utility 149

How to use SCSI RAID HBA setup utility 149

MegaRAID Configuration Utility 150

Appendix E: Diagnostic Code Checkpoints 153

POST Code Checkpoints 155

Bootblock Initialization Code Checkpoints 162

Bootblock Recovery Code Checkpoint 165

Index 169

1 System tour

The Acer Altos G520 series server is a powerful dual-processor system loaded with a host of new and innovative features. The system offers a new standard for flexible productivity ideal for general business applications, email, web service and print services.

Product briefing

This section provide basic information concerning the configuration of your Altos G520 system.

Processor

• Single or dual Intel® Xeon™ processor with 800 MHz FSB

• Intel® Hyper-Threading™ Technology support

Memory subsystem

• Four (184 - pin) DIMM slots

• DDR 333/400 MHz ECC Register, Buffered memory modules supported

• Maximum upgrade - 8 GB

Warning! Functionality issues may be encountered if mixed memory types are installed on the same server board. DIMM modules of identical type, banking and stacking technology, and vendor should be installed in the Altos G520.

Caution! When using multiple memory modules it is recommended that you AVOID using modules from different manufacturers or that run at different speeds from each other.

Note: 333 MHz memory will run at 320 MHz when used with a processor with 800 MHz system bus frequency.

Storage

• 5.25 inch IDE CD-ROM drive

• 3.5 inch Floppy disk drive

• Support for three (max) hard disk drives

• Four additional 5.25 Inch device bays for add-on options such as:

• DDS4 DAT 20/40 GB tape backup drive

• DAT72 36/72 GB tape backup drive

• AIT1 35/91 GB tape backup drive

• DVD-ROM, DVD-RW, DVD-Dual or other optical drive

Graphics interface

• On-board ATI RageXL PCI Video with 8MB memory

Networking

• Single Gigabit Ethernet port

I/O ports

•Front

• Two USB 2.0 ports

•Rear

• Four USB 2.0 ports

• Two PS/2 ports (keyboard/mouse)

• One LAN port (RJ-45)

• One parallel port

• Two serial ports

1 System tour

Serial ATA ports

• Two serial ATA ports supporting RAID 0 or RAID 1

Caring features

Part of Acer’s mission, as a company that cares about its end users, is to provide features that make operation, maintenance, and upgrading your system simpler and faster. The Altos G520 is no exception to this rule. The following features and options are provided.

• Cost efficient operation in a value oriented package.

• Front accessible USB ports.

• Acer EasyBUILD

• Acer Server Manager (ASM) suite of comprehensive management tools.

for efficient system setup and installation.

1 System tour

Product specification summary

Highlighted below are the system’s key features:

• Single or dual Intel

•Intel

E7320 core logic chipset consisting of:

•Intel

827320 Memory Controller Hub (MCH)

•Intel® 6300ESB I/O Controller Hub (ICH)

•Intel

82541 Platform LAN Connect (PLC) device for 10/100/1000

Mbits/sec Ethernet LAN

• Dual on-board SATA 150 ports

• Five PCI bus slots with three separate bus segments

• One PCI-Express X4 bus slot

• Two 64-bit/66 MHz PCI-X bus slots

• Two 32-bit/33 MHz PCI bus slot

• ATI Rage XL video controller with 8 MB SDRAM

• Four DIMM sockets supporting ECC 266/333 MHz DDR modules for a maximum memory capacity of 8 GB

• Media storage

• 3.5-inch, 1.44 MB floppy drive

• IDE CD-ROM drive

• Additional media storage capacity

• Hot Plug HDD cage

• supporting up to four 3.5 inch SCSI Ultra320 15K rpm 80pin drives

• supporting up to four 3.5 inch SATA 150/300 10K rpm drives

• Non-Hot Plug HDD cage

• supporting up to four 3.5 inch 68pin SCSI drives

• supporting up to four 3.5 inch SATA 150/300 drives

• External ports

• PS/2 keyboard/mouse ports

• One Serial/VGA (monitor) port

• Four USB 2.0 ports

• One LAN port

• Power supply unit (PSU)

• 610-watt 1+0/1+1 redundant power supply subsystem (with power distribution board).

• 600-watt single standard (non-redundant) power supply.

XeonTM processor supporting 800 MHz FSB

External and internal structure

Front bezel

Note: One pair of system keys are attached to the rear panel. .

No. Description No. Description

1 Front bezel 2 Security keylock

3 System power indicator 4 Hard disk activity indicator

5 Fault indicator 6 LAN1 activity indicator

Front panel

1 System tour

Altos G520 with Hot Plug hard disk cage installed.

Altos G520 with non-Hot Plug hard disk cage installed.

No. Description

1 CD-ROM drive Stop/Eject button

2 CD-ROM drive activity indicator

3 CD-ROM drive

4 Volume control

5 CD-ROM drive Headphone/Earphone port

6 5.25-inch half-height drive bay

7 Hot Plug hard disk cage -or- Non-Hot Plug hard disk cage

(manufacturing optional)

8 HDD carrier (for Hot Plug HDD Cage only)

9 Floppy drive activity indicator

10 Floppy drive

11 Floppy drive Eject button

Hot Plug HDD power indicator

Hot Plug HDD access indicator

(for Hot Plug HDD cage only)

14 Power button

15 System power indicator

16 Hard disk activity indicator

17 System fault indicator

18 LAN activitiy indicator

1 This indicator lights up green to indicate HDD power on and lights up in red when a

HDD fault occurs. 2 This indicator lights up green to indicate drive access. 3 When system is degraded or faulty,the status indicator would blink or light up amber. .

Rear panel

1 System tour

Altos G520 with redundant power supply unit installed.

Altos G520 with fixed single power supply unit installed.

No. Icon Description

1 Main power supply cable socket

2 USB ports

3 PS/2 keyboard port

4PS/2 mouse port

5 VGA/monitor port

6 Serial port

8 Gigabit LAN port (10/100/1000 Mbps)

9 Expansion slots

Main power supply indicator

Main power supply fail indicator

12 Main standard 600-watt power supply unit (PSU)

13 Rear system fan

14 Side Panel lock release

1 This indicator will light up green when the power supply module is functioning properly. 2 This indicator will light up amber when the power supply module or any PSU internal fan

fails.

Internal components

Altos G520 with Hot Plug hard disk cage installed.

1 System tour

Altos G520 with non-Hot Plug hard disk cage installed.

No. Description

Power supply module bays for two redundant PSUs

-or-

one single standard PSU bay (Manufacturing optional)

2 Rear system fan

3 Rear system fan screw (to secure the rear system fan)

4 Mainboard

5 PCI bus slot

6 Air baffle

1 Though the system supports two hot-swappable power supply modules, the sys-

tem comes bundled with a single standard 600-watt power supply module only. You have the option to purchase an extra power supply module to provide the system with a redundant power source.

1 System tour

System boards

Mainboard layout

The mainboard becomes accessible once you open the system. It should look like the figure shown below.

Note: Unless otherwise indicated, all mainboard features indicated on the table below apply to both the Altos G520 and Altos G520 Basic models.

Item Description

A 64-bit/66 MHz PCI-X bus slot 1

B 64-bit/66 MHz PCI-X bus slot 2

C ATI Rage XL VGA chipset

D 32-bit/33 MHz PCI bus slot 3

E x4 PCI-Express slot 4

F Gigabit LAN chipset

G 32-bit/33 MHz PCI bus slot 5

H Gigabit LAN port (10/100/1000 Mbps)

I VGA/monitor port

J Serial port

K Upper: PS/2 mouse port

Lower: PS/2 keyboard port

L USB ports

M Auxilliary power connector

N Main power connector

O Rear system fan headers (two)

P DIMM slots

Q +12V CPU power connector

R Intel® E7320 MCH chipset

S CPU socket 1

Item Description

US CPU 1 fan header

T CPU socket 2

UT CPU 2 fan header

V ATA power connector

W BIOS select jumper

X IPMB connector

Y Floppy drive connector

Z Primary and Secondary ATA connector

AA Front system fan header

BB Front panel connector

CC Front panel USB header

DD ARMC connector

1 System tour

EE SATA A1 and A2 connectors

FF Intel® 6300ESB ICH (ICH5 HR)

GG Chassis Intrusion header

HH Jumper Block

1-3 CMOS Clear 5-7 Password Clear 9-11 Recovery Boot

II Serial B header

JJ SCSI LED connector

KK Battery

Hot Plug HDD Cage backplane board layout (SCSI)

Label Description

1 122-pin SAF-TE connector

2 80-pin SCSI HDD connector

3 68-pin SCSI HDD connector

SCSI HDD management cable connector (I

C bus)

Label Description

5 Power connector

1 System tour

Hot Plug HDD Cage backplane board layout (SATA)

Label Description

1 SATA HDD slot

Label Description

2 SATA cable connector

3 HDD backplane power connector (10pin)

1 System tour

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