The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this guide is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Incorporated.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
Aspire AX1400 Service Guideiii
Conventions
The following conventions are used in this service guide.
SCREEN MESSAGESDenotes actual messages that appear on screen.
NOTEGives additional information related to the current topic.
WARNINGAlerts you to any physical risk or system damage that might result from
doing or not doing specific actions.
CAUTIONGives precautionary measures to avoid possible hardware or software
problems.
IMPORTANTReminds you to do specific actions relevant to the accomplishment of
procedures.
ivAspire AX1400 Service Guide
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for our "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed service guide. For AUTHORIZED SERVICE PROVIDERS, your office may have a DIFFERENT
part number code to those given in the FRU list of this printed service guide. You MUST use the list provided
by your regional Acer office to order FRU parts for repair and service of customer machines.
Aspire AX1400 Service Guidev
viAspire AX1400 Service Guide
Table of Contents
Features and Specifications ................................................................... 1
Index ...................................................................................................... 93
viii
Chapter 1
Features and Specifications
This chapter lists the features and specifications of the Aspire AX1400 computer.
NOTE The items listed in this section are for reference only. The exact configuration of your PC depends
on the model purchased. Refer to the FRU list chapter on page 69 for a detailed list of models
supported by each hardware component.
System Features
ComponentDescription
Operating system support• Microsoft Windows 7 Home Basic (X64/X86)
• Microsoft Windows 7 Home Premium (X64/X86)
• Microsoft Windows Starter X86
• Microsoft Windows XP Home X86
• Ubuntu X-windows version
• FreeDos
Processor• Sockets AM2+/AM3, 941 pin contacts
• Supports the following AMD processors:
– Phenom II 705e and 700e
– Athlon II x3 405e and 400e
– Athlon II x2 255, 250, 245, 240
– Athlon II x2 215, 240e and 235e
– Athlon II x2 B24 and B22
– Athlon II x2 260u, 250u, 160u and 150u
– Sempron 140
Chipset
Graphics controller
Memory• Two DIMM slots supporting 240-pin unbuffered DDR3 SDRAM modules
Expansion options • One PCI Express x16 slot (reserved for GPU card installation)
Connectivity• Wired LAN: Realtek RTL8201EL (Single-Chip/Port 10/100 Fast Ethernet
Hard disk drive (HDD)• One HDD bay suppporting 3.5-inch 25.4 mm SATA HDDs
Optical disc drive (ODD)• One ODD bay supporting 5.25-inch standard SATA ODD
• The following memory cards are supported:
– Memory Stick (MS), Memory Stick Micro (M2)
– xD-Picture Card (xD)
– Secure Digital (SD), MultiMediaCard (MMC)
– CompactFlash, Type I/II (CF, Type I and II)
– Memory Stick PRO (MS PRO)
TV tuner (optional)AVerMedia H751 PCI-E Hybrid Analog/ATSC Card
Power supply220 W power supply unit (non-PFC, non-power factor correction)
220 W power supply unit (PFC)
Antivirus softwareNorton Internet Security
System BIOS• AMI BIOS with 8 MB SPI ROM
• Supports ACPI revision 2.0 standard
• Supports Plug and Play, STR(S3)/STD(S4), hardware monitor, Multi Boot,
and DMI protocols
Power management • ACPI 2.0 or 1.0b (Advanced Configuration Power Interface) standard
• S0, S1, S2 and S5 sleep states support
• On-board device power management support
• On-board device configuration support
Audio
ItemDescription
Audio codec• Realtek ALC888S 7.1+2 Channel High Definition Audio Codec, or
• Realtek ALC662 5.1 Channel High Definition Audio Codec
Audio jacks• Front panel: Headphone and microphone jacks
• Rear panel: Microphone, line-out, and line-in jacks
I/O Ports and LED Indicators
ComponentDescription
I/O ports• Front panel
– USB ports (five)
– Headphone jack
– Microphone jack
– CF card slot
– Memory Stick PRO card slot
• Rear panel
– PS/2 keyboard and mouse ports
– External display (VGA) port
– USB ports (four)
– Ethernet jack (RJ45)
– Microphone, line-out, and line-in jacks
LED indicators • Hard drive activity
• Power status
2Aspire AX1400 Service Guide
Physical Specifications
AspectDescription
Chassis dimension (W × D × H)100 mm (W) X 367.8 mm (D) x 269 mm (H)
System weight5.808 kg.
Mainboard form factormicroATX (µATX)
Mainboard dimensions (W × H)244 × 220 mm
Environmental Requirements
AspectDescription
Operating temperature5 to 35 °C (41 to 95 °F)
Operating humidity15% to 80% RH non-condensing
Aspire AX1400 Service Guide3
System Tour
The pictures and tables in this section illustrate the physical outlook of the computer.
Front View
No. Component
1Power button/indicator
2Optical drive cover
3Optical drive button
4XD (XD-Picture) and SD/MMC (Secure Digital/MultiMedia Card) slots
5CF card slot (Type I and II)
6USB 2.0 ports
7Headphone jack
8Microphone-in jack
9USB 2.0 ports
10USB 2.0 port
11Acer logo
4Aspire AX1400 Service Guide
Rear View
No. Component
1Line-in jack
2LAN connector
3PS/2 mouse port
4Power connector
5Fan aperture
6PS/2 keyboard port
7Monitor port
8
9Microphone jack
10Line-out jack
11Expansion slots
USB 2.0 ports
Aspire AX1400 Service Guide5
6Aspire AX1400 Service Guide
Chapter 2
System Utilities
CMOS Setup Utility
CMOS Setup Utility is a hardware configuration program built into the system ROM. Since most systems are
already properly configured and optimized, there is normally no need to run this utility.
You will need to run this utility under the following conditions:
•When changing the system configuration including:
•Setting the system time and date
•Configuring the system drives and peripherals
•Specifying the boot device sequence
•Configuring the power management modes
•Setting up system passwords or making other changes to the security setup
•When trying to resolve IRQ conflicts
•When a configuration error is detected by the system and you are prompted ("Run Setup" message) to
make changes to the BIOS settings.
The Setup Utility loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM.
This memory area is not part of the system RAM, which allows configuration data to be retained when power is
turned off. The values take effect when the system is booted. POST uses these values to configure the
hardware. If the values and the actual hardware do not agree, POST generates an error message. You must
run this utility to change the hardware settings from the default or current configuration.
IMPORTANTIf you repeatedly receive “Run Setup” messages, the RTC battery located on the mainboard
(BT1) may be defective. In this case, the system cannot retain configuration values in CMOS.
Replace the RTC battery with a new one.
NOTE For ease of reading, CMOS Setup Utility will be simply referred to as “Setup” or “Setup Utility” in this
Service Guide.
Aspire AX1400 Service Guide7
Accessing the Setup Utility
1.Turn on the computer.
If the computer is already turned on, save your data and close all open applications, then restart the
computer.
2.During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the computer.
Use the Up/Down/Left/Right arrow keys to move between the menu options, then press Enter to execute that
option.
Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option. Other
options lead to dialog boxes that prompt you for information.
Some options (marked with a ) lead to submenus that enable you to change the values for the option. Use
the Up/Down/Left/Right arrow keys to scroll through the items in the submenu
8Aspire AX1400 Service Guide
Navigating through the Setup Utility
Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various
menu and submenu screens of the Setup Utility. The table below lists these legend keys and their respective
functions.
KeyFunction
Up/Down/Left/
Right arrow keys
Enter• To open the page for the currently selected menu/submenu
PgUp and PgDn Move the cursor to the previous and next page of a multipage menu.
HomeMove the cursor to the first page of a multipage menu.
EndMove the cursor to the last page of a multipage menu.
+ and - To select a value for the currently selected field (only if it is user-configurable). Press these
Esc If you press this key:
F1To bring up the General Help window. The General Help window describes other Setup
F9Press to load default system values.
F10 Press to save changes and close the Setup Utility.
Move the cursor to the menu/field you want.The currently selected field will be highlighted.
• To apply a field value.
keys repeatedly to display all possible entries. A parameter that is enclosed in square
brackets [ ] is user-configurable. Grayed-out parameters are not user-configurable for one
of the following reasons:
• The field value is auto-configured or auto-detected.·
• The field value is informational only.
• The field is password-protected.
• On one of the primary menu screens, the Exit menu displays.
• On a submenu screen, the previous screen displays.
• When you are making selections from a pop-up menu, closes the pop-up without making
a selection.
navigation keys that are not displayed on the legend bar.
Setup Utility Menus
The Setup Utility has twelve menus for configuring the various system functions. These include:
• Product Information
• Standard CMOS Features
• Advanced BIOS Features
• Advanced Chipset Features
• Integrated Peripherals
• Power Management Setup
NOTES • The screenshots used in this section are for illustration only. The values displayed may not be
the same as those in your computer.
• In the descriptive tables following each of the menu screen illustrations, settings in boldface are
the default and suggested settings.
Aspire AX1400 Service Guide9
• PC Health Status
• Frequency/Voltage Control
• BIOS Security Features
• Load Default Settings
• Save & Exit Setup
• Exit Without Saving
Product Information
The Product Information menu displays basic information about the system. These entries are for your
reference only and are not user-configurable.
FieldDescription
Processor TypeType of processor installed on the system
Processor SpeedSpeed of the processor installed on the system
System MemorySize of system memory detected during boot-up
Product NameOfficial model name of the computer.
System Serial NumberSystem serial number.
System BIOS VersionCurrent system BIOS version
BIOS Release DateDate when the CMOS setup utility was released.
Asset Tag NumberSystem asset tag number
10Aspire AX1400 Service Guide
Standard CMOS Features
FieldDescriptionValue
System DateSets the system date.MM/DD/YYYY
(month/day/year)
System TimeSets the system time.HH:MM:SS
(hour:minute:second)
SATA Port 1–2Your Aspire computer supports two SATA channels, each channel allows one SATA device to
be installed. Press Enter to display the individual configuration screen of installed SATA
drive(s).
Halt OnDetermines whether the system will stop for an error during the
POST. Options include:
• All Errors - Any error detected will pause the system.
• No Errors - BIOS will ignore any errors detected during POST
• All, but Keyboard - If a keyboard error is detected, BIOS will
pause the system.
All Errors
No Errors
All, But Keyboard
Aspire AX1400 Service Guide11
Advanced BIOS Features
FieldDescriptionVal ue
Quick BootWhen enabled, the system starts up more quickly be elimination
some of the POST routines.
Quiet BootWhen enabled, BIOS will show a full screen logo when booting; if
disabled, BIOS will show the diagnostic POST screen when
booting.
1st/2nd/3rd/4th Boot
Device
Hard Disk Drive
Priority
Optical Disk Drive
Priority
Removable Device
Priority
Network Device
Priority
Bootup Num-LockIf you set this item to On, the keyboard Num Lock key will be active
Boot Sector Virus
Protection
USB Beep MessageSelect whether to allow the BIOS to emit error beeps or display
Displays the device assigned to the specified boot sequence. The Setup Utility attempts to
boot the operating system in this order. By default, the computer searches for boot
devices in the following order:
• Hard disk
• Optical drive (CD/DVD)
• Removable device
• Network boot (LAN)
Press Enter to specify the boot device priority sequence for the installed hard drive(s).
Press Enter to specify the boot device priority sequence for the installed optical drive.
Press Enter to specify the boot device priority sequence for removable drives.
Press Enter to specify the boot device priority sequence foe available network drives.
when the computer boots up.
If set to Disabled, when anything attempts to access the boot sector
or hard disk partition table, there will be no warning message.
error messages during USB device enumeration.
Enabled
Disabled
Enabled
Disabled
On
Off
Enabled
Disabled
Enabled
Disabled
12Aspire AX1400 Service Guide
Advanced Chipset Features
FieldDescriptionVa lue
AMD Cool ’n’ QuietSelect whether to enable the AMD Cool 'N' Quiet Technology. This
technology allows a compliant OS to dynamically adjust the system
voltage and core frequency for reduced heat and noise emission.
AMD-VSelect whether to enable the AMD-V Technology. This technology
allows a single platform to run multiple operating systems in
independent partitions.
Memory Hole RemappingWhen enabled, some or all of the memory between the 2 GB and
4
GB limits to addresses above 4 GB. This is a workaround for the
PCI hole or PCI memory hole which is a limitation of 32-bit
hardware and 32-bit operating systems that causes a computer to
appear to have less memory available than is physically installed.
Note: This feature is useful for systems running on 64-bit OS and
those 32-bit systems that support the Physical Address Extension
method.
Primary VideoWhen a GPU expansion board is installed, you have the option to
select which graphics controller to activate.
Note: When this field is set to Auto, the graphics controller priority
sequence is: PCIE, Onboard, then PCI.
UMA Frame Buffer SizeWhen a GPU expansion board is installed, you can select how the
system video memory (frame buffer) is allotted.
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Auto
PCIE
Onboard
PCI
Auto
32 MB
64 MB
128 MB
256 MB
Aspire AX1400 Service Guide13
Integrated Peripherals
FieldDescriptionVa lue
Onboard SATA ControllerEnables or disables the onboard SATA controller.Enabled
Onboard SATA ModeSet the operating mode for the onboard SATA controller.Native IDE
Onboard USB ControllerEnables or disables the onboard USB controller.
Legacy USB SupportEnables or disables support for a USB mouse and USB keyboard.
When enabled, any attached USB mouse or USB keyboard can
control the system even when there is no USB driver loaded onto
the system.
USB Storage EmulationIf set to Auto, a USB devices with a capacity of equal or less than
2
GB will be emulated as a bootable floppy disk.
Onboard Graphics
Controller
Onboard Audio ControllerEnables or disables the onboard audio controller.Enabled
Onboard LAN ControllerEnables or disables the onboard LAN controller.Enabled
Onboard LAN Option ROM Enables or disables the onboard LAN option ROM function. Enabled
Enables or disables the onboard graphics controller.Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Auto
Floppy
Hard Disk
Disabled
Disabled
Disabled
Disabled
14Aspire AX1400 Service Guide
Power Management Setup
FieldDescriptionValue
ACPI Suspend ModeUse this item to define how your system suspends. Default value is
S3 (STR), the suspend mode is suspend to RAM, i.e., the system
shuts down with the exception of a refresh current to the system
memory.
Deep Power Off ModeEnables or disables compliance to the Energy-using Products Lot 6
Directives (EuP Lot 6).
Power On by RTC AlarmEnables or disables the system to wake up from a power-saving
mode when an RTC alarm occurs.
Power On by PCIE DevicesEnables or disables the system to wake up from a power-saving
mode when an event occurs on an installed PCI Express device.
Power On by PCI DevicesEnables or disables the system to wake up from a power-saving
mode when an event occurs on an installed PCI device.
Power On by Modem RingEnables or disables the system to wake up from a power-saving
mode when a modem signal is received. network message
Power On by Onboard LANEnables or disables the system to wake up from a power-saving
mode when the onboard LAN controller received a network
message.
Wake Up by PS/2 KB/
Mouse
Enables or disables the system to wake up from a power-saving
mode when a PS/2 keyboard or mouse is used.
S3 (STR)
S1 (POS)
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Aspire AX1400 Service Guide15
PC Health Status
FieldDescriptionValue
CPU Temperature
System Temperature
CPU Fan Speed
System Fan Speed
CPU Core
+1.2V
+3.30V
+5.00V
+12.0V
5VSB
VBAT
These items lets you monitor the parameters for critical voltages, temperatures and
fan speeds.
16Aspire AX1400 Service Guide
Frequency/Voltage Control
FieldDescriptionValue
Enable Clock to All DIMM/
PCI
Spread SpectrumWhen the mainboard's clock generator pulses, the extreme values of
When enabled, clock signals will be sent to the PCI and memory
slots regardless of whether the slot is occupied or not.
the pulses creates EMI (electromagnetic interference). Set this field
to Enabled to reduce this EMI level. This reduces interference
problems with other electronics in the area.
Note: Remember to disable the Spread Spectrum feature if you are
overclocking. A slight jitter can introduce a temporary boost in clock
speed causing the overclocked processor to lock up.
Enabled
Disabled
Enabled
Disabled
Aspire AX1400 Service Guide17
BIOS Security Features
FieldDescription
Supervisor PasswordDisplays the supervisor password status. When set to Installed, this password will
allow the user to access and change all settings in the Setup Utility.
User PasswordDisplays the user password status. Only the following menus will be accessible
when this password is set as Installed:
• System Date and System Time
• Exit Without Saving
Change Supervisor
Password
Press Enter to change the supervisor password.
Setting a system password
Note the following before you define a system password:
•The maximum length of password contains 8 alphanumeric characters—A - Z, 0 - 9, and ‘;’
(for French keyboard).
•System passwords are case-insensitive.
•When you are prompted to enter a password, you have three tries before the system halts. Do not forget
your password. If you forget your password, you may have to return your computer to your dealer to reset
it.
18Aspire AX1400 Service Guide
To set a system password:
NOTE You need to set a supervisor password first before setting the user password.
1.Select Change Supervisor Password or Change User Password, then press Enter.
The password box appears.
2.Type a password then press Enter.
IMPORTANTBe very careful when typing your password because the characters do not appear on the
screen. Only shaded blocks representing each typed character are visible.
3.Retype the password to verify the first entry, then press Enter.
You will be prompted to save the new password.
4.Press Enter.
5.Press F10 to save the password and close the Setup Utility.
To change a system password:
1.Select Change Supervisor Password or Change User Password, then press Enter.
The password box appears.
2.Type the original password, then press Enter.
3.Type a new password, then press Enter.
4.Retype the new password to verify the first entry, then press Enter.
You will be prompted to save the new password.
5.Press Enter.
6.Press F10 to save the password and close the Setup Utility.
To remove a system password:
NOTE When the supervisor password is removed, the user password will also be remove.
1.Select Change Supervisor Password or Change User Password, then press Enter.
The password box appears.
2.Type the original password, then press Enter.
3.Press Enter twice without entering anything in the new and confirm password fields.
You will be prompted to confirm the password removal.
4.Press Enter.
5.Press F10 to save the changes you made and close the Setup Utility.
Aspire AX1400 Service Guide19
Load Default Settings
Execute this menu to load the factory-default settings for all Setup parameters. Keyboard shortcut: F9
Perform the steps below to load the system default settings:
1.Select Load Default Settings, then press Enter.
You will be prompted to load the system defaults.
2.Select OK, then press Enter.
3.Press F10 to save the changes you made and close the Setup Utility.
Save & Exit Setup
Execute this menu to save the changes made and closes the Setup Utility. Keyboard shortcut: F10
20Aspire AX1400 Service Guide
Exit Without Saving
Execute this menu to closes the Setup Utility without making any changes.
Aspire AX1400 Service Guide21
22Aspire AX1400 Service Guide
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