Acer AW2000H, AW170HQ, AW170HD, AW170H User Manual

AW2000h Series

User Guide

AW170h F1/ AW170hd F1/ AW170hq F1

Acer AW2000h Series User Guide

Acer AW2000h -AW170h F1/AW170hd F1/AW170hq F1

Model Number :

Serial Number:

Purchase Date:

Place of Purchase:

Information for your safety and comfort

Visit http://registration.acer.com and discover the benefits of being an Acer customer.

Safety instructions

Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product.

Turning the product off before cleaning

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

CAUTION for plug as disconnecting device

Observe the following guidelines when connecting and disconnecting power to the power supply unit:

• Install the power supply unit before connecting the power cord to the AC power outlet.

• Unplug the power cord before removing the power supply unit from the computer.

• If the system has multiple sources of power, disconnect power from the system by unplugging all power cords from the power supplies.

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CAUTION for accessibility

Be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible. When you need to disconnect power to the equipment, be sure to unplug the power cord from the electrical outlet.

Warnings

• Do not use this product near water.

• Do not place this product on an unstable cart, stand or table. If the product falls, it could be seriously damaged.

• Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.

• Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. Never spill liquid of any kind onto or into the product.

• To avoid damage of internal components and to prevent battery leakage, do not place the product on a vibrating surface.

• Never use it under sporting, exercising, or any vibrating environment which will probably cause unexpected short current or damage rotor devices, HDD, Optical drive, and even exposure risk from lithium battery pack.

• This product is not suitable for use with visual display workplace devices according to B2 of the German Ordinance for Work with Visual Display Units.

Using electrical power

• This product should be operated from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

• Do not allow anything to rest on the power cord. Do not locate this product where people will walk on the cord.

• If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

• Do not overload a power outlet, strip or receptacle by plugging in too many devices. The overall system load must not exceed 80% of the branch circuit rating. If power strips are used, the load should not exceed 80% of the power strip's input rating.

• This product's power supply is equipped with a three-wire grounded plug. The plug only fits in a grounded power outlet. Make sure the power outlet is properly grounded before inserting the power supply plug. Do not insert the plug into a non-grounded power outlet. Contact your electrician for details.

Warning! The grounding pin is a safety feature. Using a power outlet that is not properly grounded may result in electric shock and/or injury.

Note: The grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product.

• Use the product only with the supplied power supply cord set. If you need to replace the power cord set, make sure that the new power cord meets the following requirements: detachable type, UL listed/CSA certified, VDE approved or its equivalent, 4.6 meters (15 feet) maximum length.

Product servicing

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel.

Unplug this product from the wall outlet and refer servicing to qualified service personnel when:

• the power cord or plug is damaged, cut or frayed

• liquid was spilled into the product

• the product was exposed to rain or water

• the product has been dropped or the case has been damaged

• the product exhibits a distinct change in performance, indicating a need for service

• the product does not operate normally after following the operating instructions

Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Additional safety information

Your device and its enhancements may contain small parts. Keep them out of the reach of small children.

Disposal instructions

Do not throw this electronic device into the trash when discarding. To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit http://www.acer-group.com/public/Sustainability/sustainability01.htm.

Mercury advisory

For projectors or electronic products containing an LCD/CRT monitor or display: Lamp(s) inside this product contain mercury and must be recycled or disposed of according to local, state or federal laws. For more information, contact the Electronic Industries Alliance at www.eiae.org. For lamp-specific disposal information, check www.lamprecycle.org.

Tips and information for comfortable use

Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, inadequate working conditions, personal health and other factors greatly increase the risk of physical injury.

Incorrect computer usage may lead to carpal tunnel syndrome, tendonitis, tenosynovitis or other musculoskeletal disorders. The following symptoms may appear in the hands, wrists, arms, shoulders, neck or back:

• numbness, or a burning or tingling sensation

• aching, soreness or tenderness

• pain, swelling or throbbing

• stiffness or tightness

• coldness or weakness

If you have these symptoms, or any other recurring or persistent discomfort and/or pain related to computer use, consult a physician immediately and inform your company's health and safety department.

The following section provides tips for more comfortable computer use.

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Finding your comfort zone

Find your comfort zone by adjusting the viewing angle of the monitor, using a footrest, or raising your sitting height to achieve maximum comfort. Observe the following tips:

• refrain from staying too long in one fixed posture

• avoid slouching forward and/or leaning backward

• stand up and walk around regularly to remove the strain on your leg muscles

• take short rests to relax your neck and shoulders

• avoid tensing your muscles or shrugging your shoulders

• install the external display, keyboard and mouse properly and within comfortable reach

• if you view your monitor more than your documents, place the display at the center of your desk to minimize neck strain

Taking care of your vision

Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive room lighting, poorly focused screens, very small typefaces and low-contrast displays could stress your eyes. The following sections provide suggestions on how to reduce eyestrain.

Eyes

• Rest your eyes frequently.

• Give your eyes regular breaks by looking away from the monitor and focusing on a distant point.

• Blink frequently to keep your eyes from drying out.

Display

• Keep your display clean.

• Keep your head at a higher level than the top edge of the display so your eyes point downward when looking at the middle of the display.

• Adjust the display brightness and/or contrast to a comfortable level for enhanced text readability and graphics clarity.

• Eliminate glare and reflections by:

• placing your display in such a way that the side faces the window or

any light source

• minimizing room light by using drapes, shades or blinds

• using a task light

• changing the display's viewing angle

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• using a glare-reduction filter

• using a display visor, such as a piece of cardboard extended from the display's top front edge

• Avoid adjusting your display to an awkward viewing angle.

• Avoid looking at bright light sources, such as open windows, for extended periods of time.

Developing good work habits

Develop the following work habits to make your computer use more relaxing and productive:

• Take short breaks regularly and often.

• Perform some stretching exercises.

• Breathe fresh air as often as possible.

• Exercise regularly and maintain a healthy body.

Warning! We do not recommend using the computer on a couch or bed. If this is unavoidable, work for only short periods, take breaks regularly, and do some stretching exercises.

Regulations and safety notices

FCC notice

This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the device into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations. In compliance with FCC regulations, use shielded cables to connect to other computing devices. A duallink cable is recommended for DVI output.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A limits may be attached to this equipment. Operation with non-certified peripherals is likely to result in interference to radio and TV reception.

Caution

Changes or modifications not expressly approved by the manufacturer could void the user's authority, which is granted by the Federal Communications Commission, to operate this computer.

Operation conditions

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice: Canadian users

This Class A digital apparatus complies with Canadian ICES-003.

Remarque à l'intention des utilisateurs canadiens

Cet appareil numérique de la classe B est conforme a la norme NMB-003 du Canada.

Compliant with Russian regulatory certification

Notice for Australia

For safety reasons, only connect headsets with a telecommunications compliance label. This includes customer equipment previously labelled permitted or certified.

Notice for New Zealand

1 The grant of a Telepermit for any item of terminal equipment indicates

only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.

2 This equipment is not capable, under all operating conditions, of correct

operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances.

3 Some parameters required for compliance with Telecom's Telepermit

requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom's Specifications:

a There shall be no more than 10 call attempts to the same number

within any 30 minute period for any single manual call initiation, and

b The equipment shall go on-hook for a period of not less than 30

seconds between the end of one attempt and the beginning of the next call attempt.

4 Some parameters required for compliance with Telecom's Telepermit

requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom's specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another.

5 This equipment shall not be set up to make automatic calls to Telecom's

111 Emergency Service.

6 This device is equipped with pulse dialing while the Telecom standard is

DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialing.

7 Use of pulse dialing, when this equipment is connected to the same line as

other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. Should such problems occur, the user should NOT contact the telecom Fault Service.

8 This equipment may not provide for the effective hand-over of a call to

another device connected to the same line.

9 Under power failure conditions this appliance may not operate. Please

ensure that a separate telephone, not dependent on local power, is available for emergency use.

Notice: BSMI

Laser compliance statement

The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.

Appareil à laser de classe 1 Attention : Radiation laser visible et invisible en cas d’ouverture. Éviter toute exposition aux rayons.

Laserprodukt der Klasse 1 Achtung: Beim Öffnen werden unsichtbare Laserstrahlen freigelegt. Setzen Sie sich diesen Strahlen nicht aus.

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Prodotto laser di classe 1 Attenzione: Radiazioni laser invisibili in caso d’apertura. Evitare l’esposizione ai raggi.

Producto láser de Clase 1 Precaución: Cuando está abierta, hay radiación láser. Evite una exposición al haz de luz.

Produto Laser de Classe 1 Precaução: Radiação laser invisível quando aberto. Evite exposição ao feixe.

Laserproduct klasse 1 Voorzichtig: Onzichtbare laserstraling indien geopend. Voorkom blootstelling aan straal.

Digital audio output statement

The optical connector contains no laser or light emitting diode (LED) more than Class I.

Radio device regulatory notice

Note: Below regulatory information is for models with wireless LAN and/or Bluetooth only.

General

This product complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Depending on configurations, this product may or may not contain wireless radio devices (such as wireless LAN and/or Bluetooth modules). Below information is for products with such devices.

Declaration of Conformity for EU countries

Hereby, Acer, declares that this system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

List of applicable countries

This device must be used in strict accordance with the regulations and constraints in the country of use. For further information, please contact local office in the country of use. Please see http://ec.europa.eu/enterprise/rtte/implem.htm for the latest country list.

Information for your safety and comfort iii Regulations and safety notices ix

1 System tour 1

System notes 2

Nodes 2 System power 2 SATA backplane, drives and RAID 2

External and internal structure 3

Front panel 3 Rear panel 5 Internal components 7

Mainboard 8

2 System setup 15

Setting up the system 16

Pre-installation requirements 16 Connecting peripherals 17 Turning on the system 18

Power-on problems 19 Configuring the system OS 20 Turning off the system 21

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3 System upgrades 23

Installation precautions 24

ESD precautions 24

Pre-installation instructions 24

Post-installation instructions 25 Configuring the storage devices 26

Accessing the drive bays 26

Hard disk drive configuration guidelines 26 Installing and removing the power supply 30

Power supply failure 31 Replacing a server node 33 Installing an expansion card 34

Installing a PCI add-on card 34 Opening the server 36

Installing and removing the air duct 37 Replacing a system fan 38 Replacing the processor and heatsink 39

Removing the heatsink 40

Installing a heatsink 41

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Upgrading the processor 43

Upgrading the system memory 46

System memory interface 46 Memory population guide 46

4 System BIOS 55

Introduction 56

The BIOS setup utility 56 Changing configuration data 57

Main setup 57

System Overview 57

Advanced Settings 58

Boot Features 59 Power configuration 59 Processor & Clock Options 59

Advanced Chipset Control 62 Security Settings 75 Server Management Settings 77

Product Information 77

IP Address 78

Remote Access Configuration 78

Event Log Configuration 79 Boot 80

Boot Device Priority 80

Hard Disk Drives 81

Removable Drives 81

CD/DVD Drive 81

Retry Boot Devices 81 Exit Options 82

5 System troubleshooting 83

Resetting the system 84 Initial system startup problems 84 Initial troubleshooting checklist 85 Hardware diagnostic testing 86

Checking the boot-up status 86

Verifying the condition of the storage devices 87

Confirming loading of the operating system 87 Specific problems and corrective actions 88

Appendix A Server management tools 93

Server management overview 94 RAID configuration utilities 95

Intel onboard SATA RAID Creation 95 Adaptec onboard SATA RAID Creation 96

Appendix B Rack mount configuration 99

Rack installation information 100

System rack installation 102 Vertical mounting hole pattern 103

Installing the system into the rack 104

Appendix C: Acer Smart Console 111

Using Acer Smart Console 112

Software requirements 112 Accessing Acer Smart Console 113 Acer Smart Console user interface 114

System Information 114

Server Health 115

Configuration 117

Remote Control 127

Launch SOL 129

Virtual Media 130

Maintenance 132

KVM function description 133

Exit 139

Index 147

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1 System tour

System notes

The AW2000h is a 2U twin server system. With four mainboards incorporated into a single chassis acting as four separate nodes, there are several points you should keep in mind.

The server has an integrated dual-port Gigabit Ethernet which supports Intel I/O Acceleration Technology (IOAT), iSCSI boot, Virtual Machine Device Queues (VMDq) and PCI-SIG SR-IOV implementation.

Each node can be installed with one or two CPUs, different memory capacities, different number and capacities of HDDs.

Nodes

Each mainboard acts as a separate node in the system. As independent nodes, each may be powered off and on without affecting the others. In addition, each node is a hot-pluggable unit that may be removed from the rear of the chassis. The nodes are connected to the server backplane by means of an adapter card.

System power

A single power supply provides the power for two serverboards. Each serverboard however, can be shut down independently of the other using the power button on its own control panel. An additional power supply module is needed for a fully configured system with four serverboards.

SATA backplane, drives and RAID

As a system, the AW2000h supports up to twelve SATA drives. There are three hard drives per node in the system. A single SATA backplane works to apply system-based control for power and fan speed functions, yet at the same time logically connects a set of three SATA drives to each serverboard. Consequently, RAID setup is limited to a three-drive scheme (RAID cannot be spread across all twelve drives).

External and internal structure

Front panel

The illustration below shows the system front panel.

Item Icon Component

1 Power button/indicator

2 LAN activity indicator

3 Status/fault indicator

4 System ID button/indicator

5 Three 3.5-inch hot-plug drive bays (A0 to A2) for node A

6 Three 3.5-inch hot-plug drive bays (B0 to B2) for node B

7 Three 3.5-inch hot-plug drive bays (C0 to C2) for node C

8 Three 3.5-inch hot-plug drive bays (D0 to D2) for node D

9 Hot-plug HDD activity indicator

10 Hot-plug HDD status indicator

11 Server node D control panel

12 Server node C control panel

Item Icon Component

13 Server node A control panel

14 Server node B control panel

15 Thumbscrews for securing server to rack

Front panel LED indicator status

LED indicator LED color LED state Status

1 System tour

Power indicator

Status/fault indicator

LAN activity indicator

System ID indicator

Green On S0: Power ON

Green Blinking (1 Hz at

50% duty cycle)

N/A Off S4

N/A Off S5

Red On Overheat

Red Flashing 1 Hz Fan fail

Red Off Normal

Green On LAN Link / No Access

Green Blinking LAN Access

N/A Off Disconnect / Idle

Blue On System ID button

Blue Blinking IPMI-activated system

S1: Sleep

pressed

Rear panel

No. Component

1 Server node module handle

2 Server node D

3 Server node release tab

4 Power supply module release latch

5 Dummy power supply module

6 Power supply module handle

7 Server management port (RJ-45) (10/100 Mbps)

8 PCI expansion slot

9 Server node B

10 Server node A

11 System ID switch

12 InfiniBand port QSFP connector (only available for AW170hd F1

and AW170hq F1)

13 Monitor port

14 Serial port (COM 1)

15 Gigabit LAN ports (10/100/1000 Mbps)

16 USB 2.0 ports

17 Power socket

18 Server node C

19 Server node D

1 System tour

Rear panel LED indicator status

LED indicator LED color LED state Status

System ID LED N/A Off Normal

Blue On System ID button pressed

Blue Blinking IPMI-activated system ID

LAN port LED indicators

LED indicator LED color LED state Status

RJ45 LED (Left) N/A Off No connection or 10 Mbps

Green On 100 Mbps

Amber On 1000 Mbps

RJ45 LED (Right) Yellow On Active connection

Yellow Blinking Transmit/Receive activity

Internal components

No. Component

1 Hard disk drives

2 System fan modules

3Memory modules

4 Air duct

5 PCI riser board bracket assembly

6 Mainboard

7 Power supply module

1 System tour

Mainboard

Both the AW170hd F1 and AW170hq F1 include an InfiniBand port at DDR (dual data rate) and QDR (quad data rate) speeds, respectively. InfiniBand is a scalable serial communications link intended for connecting processors with high-speed peripherals. (InfiniBand requires a QSFP connector.)

Model Variations

AW170h F1 AW170hd F1 AW170hq F1

InfiniBand Connector No Yes Yes

DDR InfiniBand No Yes No

QDR InfiniBand No No Yes

The mainboard becomes accessible once you open the system. It should look like the figure shown below.

No. Connector Description

1 SW1 Unit identifier switch

2 JRST1 Alarm reset header

3 InfiniBand InfiniBand connector QSFP connector (only

available for AW170hd F1 and AW170hq F1).

4 VGA Video port

5 JPSK1 Internal speaker/buzzer header

6 COM1 COM1 serial port

7 LAN1/2 Gigabit Ethernet (RJ45) ports

1 System tour

8 USB0/1,

USB 2/3

9 IPMI LAN Dedicated IPMI LAN port

10 JPL1/JPL2 LAN1/2 Enable/Disable

11 JPG1 VGA Enable/Disable

12 IPMB IPMB header (for an IPMI card)

13 JBAT1 CMOS battery

14 P2 DIMM1B,

P2 DIMM1A, P2 DIMM2B, P2 DIMM2A, P2 DIMM3B, P2 DIMM3A,

15 FAN 1 Cooling fan header

16 CPU1 Processor 1 socket

Universal Serial Bus (USB) ports 0/1, 2/3

DDR3 sockets for processor 2

No. Connector Description

17 P1 DIMM1B,

P1 DIMM1A, P1 DIMM2B, P1 DIMM2A, P1 DIMM3B, P1 DIMM3A,

18 JWR 12 V 20-pin power connectors

19 JF2 Proprietary slot for power, FP control and

20 CPU2 Processor 2 socket

21 Slot 1 PCI expansion slot

22 JNMI1 NMI (Non-Masked Interrupt) header

23 JWD1 Watch Dog Enable/Disable/Reset

DDR3 sockets for processor 1

I-SATA connections

Mainboard jumper settings

No. Jumper Description Default Setting

1 System tour

1 JWD1 Enable/Disable/

Reset Watch Dog

2 JBT1 Clear CMOS Instead of pins, this jumper consists

3 JPG1 Enable/Disable VGA Pins 1-2 (Enabled)

4 JPL1/

JPL2

Note: Jumpers not indicated are for test purposes only.

Enable/Disable LAN1/2

Pins 1-2 (Reset)

of contact pads to prevent accidental clearing of the CMOS contents. To clear CMOS, disconnect the power and short the CMOS pads with a metal object such as a small screwdriver.

Pins 1-2 (Enabled)

Mainboard LEDs

No. LED Description

1 LE4 System ID LED indicator (rear)

2 LEB1 InfiniBand link LED indicator (only available for

3 LEB2 InfiniBand activity LED indicator (only available for

4 LE2 BMC Heartbeat LED Indicator

5 LE3 HDD/SATA LED Indicator

6 LE1 Onboard standby PWR warning LED Indicator

AW170hd F1 and AW170hq F1)

1 System tour

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