Acer AT350 F1 User Manual

AT350 F1 Series

User Guide

Acer AT350 F1 Series User Guide

Acer AT350 F1

Model Number :

Serial Number:

Purchase Date:

Place of Purchase:

Information for your safety and comfort

Safety instructions

Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product.

Turning the product off before cleaning

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

CAUTION for plug as disconnecting device

Observe the following guidelines when connecting and disconnecting power to the power supply unit:

• Install the power supply unit before connecting the power cord to the AC power outlet.

• Unplug the power cord before removing the power supply unit from the computer.

• If the system has multiple sources of power, disconnect power from the system by unplugging all power cords from the power supplies.

iii

CAUTION for accessibility

Be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible. When you need to disconnect power to the equipment, be sure to unplug the power cord from the electrical outlet.

Warnings

• Do not use this product near water.

• Do not place this product on an unstable cart, stand or table. If the product falls, it could be seriously damaged.

• Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.

• Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. Never spill liquid of any kind onto or into the product.

• To avoid damage of internal components and to prevent battery leakage, do not place the product on a vibrating surface.

• Never use it under sporting, exercising, or any vibrating environment which will probably cause unexpected short current or damage rotor devices, HDD, Optical drive, and even exposure risk from lithium battery pack.

• This product is not suitable for use with visual display workplace devices according to B2 of the German Ordinance for Work with Visual Display Units.

Using electrical power

• This product should be operated from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

• Do not allow anything to rest on the power cord. Do not locate this product where people will walk on the cord.

• If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

• Do not overload a power outlet, strip or receptacle by plugging in too many devices. The overall system load must not exceed 80% of the branch circuit rating. If power strips are used, the load should not exceed 80% of the power strip's input rating.

• This product's power supply is equipped with a three-wire grounded plug. The plug only fits in a grounded power outlet. Make sure the power outlet is properly grounded before inserting the power supply plug. Do not insert the plug into a non-grounded power outlet. Contact your electrician for details.

Warning! The grounding pin is a safety feature. Using a power outlet that is not properly grounded may result in electric shock and/or injury.

Note: The grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product.

• Use the product only with the supplied power supply cord set. If you need to replace the power cord set, make sure that the new power cord meets the following requirements: detachable type, UL listed/CSA certified, VDE approved or its equivalent, 4.6 meters (15 feet) maximum length.

Product servicing

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel.

Unplug this product from the wall outlet and refer servicing to qualified service personnel when:

• the power cord or plug is damaged, cut or frayed

• liquid was spilled into the product

• the product was exposed to rain or water

• the product has been dropped or the case has been damaged

• the product exhibits a distinct change in performance, indicating a need for service

• the product does not operate normally after following the operating instructions

Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

Disposal instructions

Do not throw this electronic device into the trash when discarding. To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste

www.acer-group.com/public/Sustainability/sustainability01.htm.

from Electrical and Electronics Equipment (WEEE) regulations, visit

Regulations and safety notices

FCC notice

This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the device into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations. In compliance with FCC regulations, use shielded cables to connect to other computing devices. A duallink cable is recommended for DVI output.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A limits may be attached to this equipment. Operation with non-certified peripherals is likely to result in interference to radio and TV reception.

Caution

Changes or modifications not expressly approved by the manufacturer could void the user's authority, which is granted by the Federal Communications Commission, to operate this computer.

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Operation conditions

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice: Canadian users

This Class A digital apparatus complies with Canadian ICES-003.

Remarque à l'intention des utilisateurs canadiens

Cet appareil numérique de la classe B est conforme a la norme NMB-003 du Canada.

Compliant with Russian regulatory certification

Notice: BSMI

Laser compliance statement

The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.

Appareil à laser de classe 1 Attention : Radiation laser visible et invisible en cas d’ouverture. Éviter toute exposition aux rayons.

Laserprodukt der Klasse 1 Achtung: Beim Öffnen werden unsichtbare Laserstrahlen freigelegt. Setzen Sie sich diesen Strahlen nicht aus.

viii

Prodotto laser di classe 1 Attenzione: Radiazioni laser invisibili in caso d’apertura. Evitare l’esposizione ai raggi.

Producto láser de Clase 1 Precaución: Cuando está abierta, hay radiación láser. Evite una exposición al haz de luz.

Produto Laser de Classe 1 Precaução: Radiação laser invisível quando aberto. Evite exposição ao feixe.

Laserproduct klasse 1 Voorzichtig: Onzichtbare laserstraling indien geopend. Voorkom blootstelling aan straal.

Declaration of Conformity for EU countries

Hereby, Acer, declares that this system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

List of applicable countries

This device must be used in strict accordance with the regulations and constraints in the country of use. For further information, please contact local office in the country of use. Please see http://ec.europa.eu/enterprise/rtte/ implem.htm for the latest country list.

Information for your safety and comfort iii Regulations and safety notices vi

1 System tour 1

System notes 2 External and internal structure 3

Front panel 3 Rear panel 7 Internal components 9

Mainboard Layout 10

Mainboard jumper settings 14

2 System setup 17

Setting up the system 18

Pre-installation requirements 18

Connecting peripherals 19

Front connections 19 Rear connections 20

Turning on the system 21

Power-on problems 22 Configuring the system OS 23 Turning off the system 24

3 System upgrades 25

Installation precautions 26

ESD precautions 26

Pre-installation instructions 26

Post-installation instructions 27 Opening the server 28

Removing and installing the side panel 28 Configuring the hard disk drive 30

Accessing the drive bays 30

Hard disk drive configuration guidelines 31

Determining the drive status 32

Installing additional hard disk drives with

carriers in the optional bay cage 38 Configuring a 5.25-inch storage device 41

Installing an optional 5.25-inch storage device 41

Removing a 5.25-inch storage device 44 Replacing the processor and heatsink fan assembly 45

Removing and installing the heatsink fan assembly 45

Contents

Removing and installing the processor 50

Upgrading the system memory 53

System memory interface 53

Installing an expansion card 64

Installing a SAS card 64

4 System BIOS 67

BIOS overview 68 Entering BIOS Setup 69

BIOS setup primary menus 69

BIOS setup navigation keys 70 Main menu 71 Advanced menu 73

Processor Configuration 74 ATA Controller Configuration 77

Serial Port Configuration 81

USB Configuration 82

USB Mass Storage Device Configuration 82

PCI/PnP Configuration 83

Advanced Chipset Control 84 Power Configuration 91 Security Settings 93 Server Management 96

System Information 96

Console Redirection 98 Boot Configuration 100

Boot Setting Configuration 100

Boot Device Priority 101

Hard Disk Drives 101

Removable Drives 101

CD/DVD Drives 101

Network Drives 102 Exit Options 103

5 System troubleshooting 105

Resetting the system 106 Initial system startup problems 107 Initial troubleshooting checklist 108 Hardware diagnostic testing 109

Checking the boot-up status 109

Verifying the condition of the storage devices 110

Confirming loading of the operating system 110 Specific problems and corrective actions 111

Appendix A Server management tools 115

Server management overview 116 RAID configuration utilities 117

Intel Onboard SATA RAID Creation 117 Adaptec Onboard SATA RAID Creation 118 MegaRAID SAS 8204ELP Creation 120 MegaRAID SAS 8708EM2 RAID Creation 122 Flex IO SAS RAID Creation 124

Appendix B Rack mount configuration 127

Rack installation information 128

System rack installation 130 Vertical mounting hole pattern 131

Installing the system into the rack 132

Appendix C Acer Smart Console 139

Using Acer Smart Console 140

Software requirements 140 Accessing Acer Smart Console 141 Acer Smart Console user interface 142

System Information 142

Server Health 143

Configuration 145

Remote Control 155

Launch SOL 157

Virtual Media 158

Maintenance 160

KVM function description 161

Exit 167

Index 169

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1 System tour

System notes

The AT350 F1 is an outstanding 4U dual socket rack-mountable tower server that supports up to two new generations of Intel architecture processors (Intel technology, PCI Express Gen2 (5.0Gb/s), dual onboard gigabit Ethernet

controllers with Inte and iSCSI boot and integrated BMC management feature.

The AT350 F1 targets small and medium businesses that require server solution combined with performance, reliability and expandability. AT350 F1 is a flexible and high reliability tower server that satisfies growing businesses and customers’ needs.

System features and support

• Supports up to eight 3.5-inch or sixteen 2.5-inch SAS/SATA hard disk drives

• Six USB ports (four on the rear panel and two on the front panel)

• Supports dual Intel

• Eighteen DIMM slots that support a maximum of 192 GB (registered) or 48 GB (unbuffered) memory

Xeon 5500 / 5600 series processors), DDR3 memory

l®

I/O Acceleration Technology 2 (IOAT 2), VT-d

Xeon 5500 / 5600 series processors

External and internal structure

Front panel

With 3.5-inch HDD bays

1 System tour

With 2.5-inch HDD bays

No. Icon Component Description

1 Hard disk drive

bays

2 5.25-inch drive

bays

3 Optical drive Disk drive for reading CD, VCD, and

4 Power button Press to turn the server on/off, or to

5 Power indicator Indicates the system power status.

Drive bays for 2.5-inch or 3.5-inch hard disk drives.

Drive bays for 5.25-inch devices (i.e. ODD, tape drives, etc.)

DVD contents.

put it in standby mode

No. Icon Component Description

6 HDD activity

indicator

7 System status/fault

indicator

8 LAN port 1 activity

indicator

9 LAN port 2 activity

indicator

10 System ID switch/

indicator

11 USB 2.0 ports Connect to USB devices.

12 Bezel door Unlock and open the bezel door to

13 Security keylock Secures the bezel door to protect the

Indicates the status of a system hard disk drive.

Indicates the status of the system operations.

Indicates the system network 1 connection status.

Indicates the system network 2 connection status.

Indicates if the system ID button is pressed or activated through IPMI.

power on the server and access the server’s hard drives and USB ports.

server unit from unauthorized access.

Front panel LED indicator status

1 System tour

LED indicator

Power state indicator

HDD activity indicator

System status

LAN activity indicators

LAN1

LAN2

LED color

Green On S0: Power On

Green Blink (1 Hz with at

N/A Off S4

N/A Off S5

Amber Blink HDD access

N/A Off No access and

Red On CPU overheat

Red Fast blink (once per

Red Slow blink (once

N/A Off Normal

Green On LAN link/No access

Green Blink LAN access

N/A Off Disconnect/Idle

LED state Status

S1: Sleep

50% duty cycle)

No HDD fault

Fan failure

second)

Power failure

every 4 seconds)

System ID indicator

N/A Off Normal

Blue On System ID button pressed

Blue Blinking IPMI-activated system ID

Rear panel

No. Icon Component Description

1 Power supply

module

2Server

management port (10/100)

3 PS/2 mouse

port

4 PS/2 keyboard

port

5 USB 2.0 ports Connect to USB devices.

Provides power to the system.

Reserved for remote management of server.

Connects to a PS/2 mouse.

Connects to a PS/2 keyboard.

No. Icon Component Description

6 Monitor port Connects to monitors.

1 System tour

7 Gigabit LAN

port

8 Serial port Connects to serial devices.

9 Rear system ID

switch

10 PCI slot covers Protect the vacant expansion slots.

11 System fans Regulate the system airflow.

Connects to an internet or intranet network.

Press to mark the server unit within a server group (when rack mounted) for purpose of identification during servicing or maintenance procedures.

LAN port LED indicator status

LED indicator LED color LED state Status

RJ45 LED (left)

N/A Off No connection or

10 Mbps

Green On 100 Mbps

RJ45 LED (right)

Amber On 1000 Mbps

Yellow On Active connection

Yellow Blinking Transmit/Receive activity

Internal components

No. Component

1 Power supply

2 Heat sink fan (HSF) assemblies

3 Sliders for the 5.25" devices

4 HDD carriers

5 DIMM modules

6 Mainboard

7 PCI slot lock

8 System fans

Mainboard Layout

1 System tour

No. Code Description

1 P1 DIMM 3A,

P1 DIMM 3B, P1 DIMM 3C, P1 DIMM 2A, P1 DIMM 2B, P1 DIMM 2C, P1 DIMM 1A, P1 DIMM 1B, P1 DIMM 1C,

3 FAN7/CPU2 CPU2 fan header

C1 Power supply SMBbus I2C header

DDR3 DIMM slots for processor 1

No. Code Description

4 JPW1 24-pin ATX power connector

5 JPW2/JPW3 8-pin 12V power connectors

6 CPU2 Processor 2 socket

7 FAN1 System fan header

8 JF1 Front panel control header

9 FAN2 System fan header

10 JD1 Speaker/power LED indicator

11 P2 DIMM 3A,

P2 DIMM 3B, P2 DIMM 3C, P2 DIMM 2A, P2 DIMM 2B, P2 DIMM 2C, P2 DIMM 1A, P2 DIMM 1B, P2 DIMM 1C,

12 Intel IOH36 Chip

13 FAN3 System fan header

14 Bios Chip/ Bios ROM

15-16 T-SGPIO 1/2 Serial_Link General Purpose I/O Headers

17 I-SATA0 Intel SB SATA connector 0

18 USB 4/5 Front panel accessible USB connections

19 USB 6/7 Front panel accessible USB connections

20 I-SATA1 Intel SB SATA connector 1

21 FAN4 System fan header

22 I-SATA2 Intel SB SATA connector 2

DDR3 DIMM slots for processor 2

23 I-SATA3 Intel SB SATA connector 3

No. Code Description

24 I-SATA4 Intel SB SATA connector 4

25 I-SATA5 Intel SB SATA connector 5

26 USB8 Front panel accessible USB connection

27 USB10 Front panel accessible USB connections

28 JTPM1 Trusted Platform Support Header

29 COM2 Serial connector 2

30 JL1 Chassis intrusion header

31 JP1 For debug only

32 IPMB IPMB header (for an IPMI card)

33 JWD Watch Dog jumper

34 JBAT1 Onboard battery holder

35 Slot3 PCI-E x8 slot (x4 signal)

1 System tour

36 Slot2 PCI-E x8 slot (x4 signal)

37 Slot0 Flex IO slot

38 JPL1 GLAN ports enable/disable jumper

39 JWOR1 Wake-On-Ring header

40 BMC CTRL BMC controller

41 JPG1 VGA enable/disable jumper

42 JPB BMC enable/disable jumper

43 Slot4 PCI-E x16 slot (x8 signal)

44 Slot5 PCI-E x8 slot (x4 signal)

45 LAN CTRL LAN controller

46 Slot6 PCI-E x16 slot (x8 signal)

No. Code Description

47 FAN8/CPU1 CPU1 fan header

48 UID SW1 System ID button

49 CPU1 Processor 1 socket

50 LAN2 LAN2 port

51 LAN1 LAN1 port

52 COM1

VGA

53 USB2/3 Rear panel USB ports

54 USB0/1 Rear panel USB ports

55 KB

56 FAN6 System fan header

57 FAN5 System fan header

Serial port (top) VGA port (bottom)

PS/2 keyboard port PS/2 mouse port

Mainboard jumper settings

1 System tour

No. Code Jumper Default Setting

1 JP7 ME Mode Select Open (Normal)

2 JP5 ME Recovery Open (Normal)

3 JWD Watch Dog 1-2 Close: Reset (default setting)

2-3 Close: NMI Open: Disabled

4 JBT1 Clear CMOS To clear CMOS, use a metal object

such as a small screwdriver to touch both pads at the same time to short the connection.

5 JPG1 Enable VGA 1-2 Close: Enabled (default setting)

2-3 Close: Disabled

No. Code Jumper Default Setting

6 JPB Enable BMC 1-2 Close: Enabled

2-3 Close: Normal (default setting)

7 JPL1 Enable GLAN ports 1-2 Close: Enabled (default setting)

2-3 Close: Disabled

C1/

System Management Bus (I2C) to PCI and

Close: Enabled Open: Disabled (default setting)

PCI-Express slots

Mainboard LEDs

1 System tour

No. LED Description State Status

1 LE1 Standby power LED Green: On Power on

2 LEM1 BMC heartbeat LED Green: blinking BMC normal

3 LE2 System ID switch LED Blue Unit identified

2 System setup

Setting up the system

Pre-installation requirements

Selecting a site

Before unpacking and installing the system, select a suitable site for the system for maximum efficiency. Consider the following factors when choosing a site for the system:

• Near a grounded power outlet.

• Clean and dust-free.

• Stable surface free from vibration.

• Well-ventilated and away from sources of heat.

• Secluded from electromagnetic fields produced by electrical devices such as air conditioners, radio and TV transmitters, etc.

Checking the package contents

Check the following items from the package:

• AT350 F1 system

• AT350 F1 accessory box

If any of the above items is damaged or missing, contact your dealer immediately.

Save the boxes and packing materials for future use.

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