Acer Aspire M5810 User Manual
Acer
Aspire M5810 Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates
ii
Copyright
Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
iii
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iv
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
CAUTION Gives precautionary measures to avoid possible hardware or software
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
Denotes actual messages that appear on screen.
or not doing specific actions.
problems.
procedures.
v
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Table of Contents
System Tour 1
Features 1
System Components 1
M/B Placement 4
Block Diagram 5
Front Panel 6
Rear Panel 7
Power Management Function(ACPI support function) 8
System Utilities 9
CMOS Setup Utility 9
Entering CMOS setup 10
Navigating Through the Setup Utility 10
Setup Utility Menus 11
System Disassembly 24
Disassembly Requirements 24
Pre-disassembly Procedure 25
Removing the Side Panel 26
Removing the Front Bezel 27
Removing the Heat Sink Fan Assembly 28
Removing the Processor 29
Removing the VGA Card 30
Removing the TV Tuner Card 31
Removing the Hard Disk Drive 32
Removing the Optical Drive 34
Removing the Power Supply 35
Remove Cables 36
Remove System FAN 37
Removing the Memory Modules 38
Removing the Mainboard 39
System Troubleshooting 40
Power-On Self-Test (POST) 41
POST Error Messages List 46
Error Symptoms List 53
Undetermined Problems 58
Jumper and Connector Information 59
Jumper Setting 59
FRU (Field Replaceable Unit) List 65
Aspire M5810 Exploded Diagram 66
Aspire M5810 FRU List 68
Intel RAID SOP 76
vii
Chapter 1
System Tour
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
• Microsoft Windows 7 Home Premium 64bit
• Microsoft Windows Vista Home Premium SP1 64bit
• Others upon request
Processor
• Socket Type: Intel Socket H2 ,LGA 1156 pin
• Socket Quantity: 1
• Processor Type:
• Inte Lynnfield/Clarkdale with 45nm family mainstream processorsl Celeron 450 processor
• 2009B Mainstream (95W) FMB
Chipset
• Intel P55 +H57 (Ibex Peak)
PCB
• 4 Layer uATX form factor 9.6in X 9.6in (24.38cm X 24.38cm)
Memory subsystem
• Socket Type: DDR III Un-buffered DIMM connector
• Socket Quantity: 4
• 2 channels, 2 DIMMs per channel.
• Different colors for DIMM 0 and DIMM 1
• Max memory of 8 GB supported (using 2Gb tech)
• DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB)
• Design Criteria:
• Must meet Intel Lynnfield and Clarkdale Chipset platform design guide
• Support 1.5V DIMM
• Dual channel should be enabled always when plug-in 2 same memory size DDRIII. memory
module
Hard disk
• Support up to two SATA ports
• 3.5", 25.4mm
• Capacity and models are listed on AVLC
Chapter 1 1
Optical disk
• Support one SATA 5.25" standard ODD
• Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite
• Maximum ODD depth to 185mm with bezel
• Models are listed on AVLC
Graphics card support
• No mechanical retriction to support for double slot, full length graphics cards in the single PSIe X16 slot
Serial ATA controller
• Slot Type: SATA connector
• Six SATA ports:
• 4 for HDD
• 2 for ODD
• Storage Type support:
1.HDD : Support RAID 0/1/5/10
2.Blue Ray ODD
3.AHCI mode supported for internal SATA port
• Slot Type :e-SATA connector :
• Controller: JMB362-QGEZ0A
• 2x e-SATA with red color connector at rear IO
Audio
• Chip : Realtek ALC888S HD Audio Codec 7.1 with Dolby HT
• Connectors support:
• Rear 6 jack follow HD audio definition including optical S/PDIF output
• Audio jacks color coding: should meet Microsoft Windows Logo Program Device Requirements:
Audio-0002
• 1 S/PDIF internal port
• 1 front panel audio header (2*5)
LAN
• Controller: Intel PCI-E Gbt LAN controller/PHY
• RJ-45 Back panel port with Link/Activity LEDs
USB ports
• Supports 14 USB ports. All USB ports must be boot-capable includes USB-ODD, USB-HDD, USB-FDD,
and etc…
• All USB ports must be 2.0 certified.
• All USB ports must provide the over current protection.
• 6 USB port located on rear panel and the others located on front bezel and top bezel.
Extension slot
• Support one PCIe x 16 slot
• Support two PCIe x 1 slots
• Support one PCIe x 4 slot
2 Chapter 1
Total I/O ports
• One RGB output (Clarkdale CPU only in Q1'10)
• One HDMI output (Clarkdale CPU only in Q1'10)
• One RJ45header
• 10 USB ports (6 on the back, 2 on top and 2 on the front
• Two e-SATA.
• Five HD audio in/out put plus optical SPDIF.
• One HD headphone output in front bezel
• One MIC-IN in front bezel
• Multi-in-1 card reader (SD , MMC , Mini-SD , Micro-SD (T-flash) , RS-MMC, Mobile -MMC ,MMC-micro,
MS , MS-PRO , MS Duo , MS-PRO Due , Micro-MS(M2), xD type M and Type H card, CF type I and II,
Microdrive)
System BIOS
• Size: 4 ~ 8Mb
• Phoenix Award or AMI Kernel with Acer skin
Power supply
• Up to 500watt power rating
• Active PFC 220V for EMEA and China
• Non-PFC 110V and 220V with select switch.
• Active PFC 220V with Energy Star 5.0
Chapter 1 3
M/B Placement
No Label Description No Label Description
1 CPU Socket C PU So ck et,0.914mm,15u",Black,SMD-
1,156
2 DIMM CONN,DIMM,DDR
III,1.5V,VT,Blu,15u,G,DIP-240
3 CPU_FAN CPU fan power header 15 SATA SATA data transfe connector
4 PWR2 CPU Power connector 16 CLR_CMOS Clear CMOS jumper
5 REAR_FAN Rear Fan Header 17 FRONT_PANEL1 Front panel header
6 PCIE_16x PCIE_x16socket 18 DEBUG_HEADER Debug header
7 PCIE_1x PCIE_1x socket 19 INTR Chassis intrusion alarm header
8 PCIE_4x PCIE_4x socket 20 FRONT_FAN Front fan header
9 AUX_IN Audio Aux input connector 21 AUXILLIARY_FAN1 Auxilliary fan header
10 F_AUDIO Front panel audio header 22 BIOS_FLASH Bios flash header
11 SPEAKER Internal speaker hea der 23 PWR1 M/B main power connector
12 SPDIF1 SPDIF header
13 F_1394_HEADER Front 1394 header
14 F_USB Front panel USB header
4 Chapter 1
Block Diagram
PCI EXPRES S
JMB3 62
PCI EX PRE SS
eSATA X2
PS2
VT6308
LPC
PCI
PCI EXPRES S
IN TEL PROC ESSOR
LYNNFIELD/ HAVENDALE
LGA 1156
INTEL
PCH
PCIE X1
PCIE X4
XDP
VRE G
VRD11.1
DDR3 SDRAM CONN 1
DDR3 SDRAM CONN 2
PCIE X1
PCI EXPRES S
DDR3 SDRAM CONN 0
DDR3 SDRAM CONN 3
POWE R
SUPPLY
PCIE (GEN 2) X16
XDP
C K 505 CLOCK
SATA 2.0 (6 PORTS)
SIO
LAN
USB
BP*6 / FP*8
AUDIO CODEC
PCIE (GEN2) x16
CHANNEL A DDR3 SDRAM (800/1066/133 3)
CHANNEL B DDR3 SDRAM (800/1066/1333)
rear 1394 port
Front 1394 header
SPI
SPI
HDM I
VGA
PCI EXPRES S
Chapter 1 5
System Components
5
6
10
1
7
9
11
12
3
4
8
2
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
No. Component
1 USB 2.0 ports
2 Micro SD/M2 slot
3 CF I/II (CompactFlash Type I/II) slot
4 XD(XD-PICTURE) slot
5 Optical drive
6Acer logo
7 Optical drive button
8 SD(Secure Digital) solt
9 Power button
10 Memory stick PRO slot
11 Headphone/Speaker-out/line-out jack
12 Microphone-in jack
6 Chapter 1
Rear Panel
1
2
6
11
3
10
14
16
8
15
4
7
13
12
17
9
5
No. Component
1 Power connector
2 PS2 mouse port Line-out jack
3eSATA port
4 USB 2.0 ports
5 S/PDIF port
6 Microphone/speaker-out/line-in jack
7 Line-out jack
8 Expansion slot (graphics card and TV tuner card and Mode card)
9 Surround rear L/R
10 Line-in jack
11 USB 2.0 ports
12 Center speaker/subwoofer jack
13 LAN connector
14 System FAN
15 1394 port
16 PS2 keyboard port
17 Fan aperture
Chapter 1 7
Power Management Function(ACPI support function)
Device Standby Mode
• Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).
• Hard Disk drive goes into Standby mode(for ATA standard interface).
• Disable V-sync to control the VESA DPMS monitor.
• Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
• Resume recovery time 3-5sec
Global Standby Mode
• Global power management timer(2-120minutes,time step=10minute).
• Hard disk drive goes into Standby mode(for A TA standard interface).
• Disable H-sync and V-sync signals to control the VESA DPMS monitor.
• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode.
• Resume recovery time :7-10sec
Suspend Mode
• Independent power management timer(2-120minutes,time step=10minute)o r pushing extern switch
button.
• CPU goes into SMM
• CPU asserts STPCLK# and goes into the Stop Grant State.
• LED on panel turns amber colour.
• Hard disk drive goes into SLEEP mode (for ATA standard interface).
• Disable H-sync and V-sync signals to control the VESA DPMS monitor.
• Ultra I/O and VGA chip go into power saving mode.
• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode
• Return to original state by pushing external switch button,modem ring in and USB keyboard for ACPI
mode.
ACPI
• ACPI specification 1.0b
• S0,S1,S2 and S5 sleep state support.
• On board device power management support.
• On board device configuration support.
8 Chapter 1
Chapter 2
System Utilities
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
q When changing the system configuration settings
q When redefining the communication ports to prevent any conflicts
q When modifying the power management configuration
q When changing the password or making other changes to the security setup
q When a configuration error is detected by the system and you are prompted ("Run Setup "
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
Chapter 2 9
Entering CMOS setup
1. Turn on the server and the monitor.
If the server is already turned on, close all open applications, then restart the server.
2. During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the server.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
q Left and Right arrow keys – Move between selections on the menu bar.
q Up and Down arrow keys – Move the cursor to the field you want.
q PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.
q Home – Move the cursor to the first page of a multiple page menu.
q End – Move the cursor to the last page of a multiple page menu.
q + and - keys – Select a value for the currently selected field (only if it is user-configurable). Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
q Enter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
q Esc – If you press this key:
q On one of the primary menu screens, the Exit menu displays.
q On a submenu screen, the previous screen displays.
q When you are making selections from a pop-up menu, closes the pop-up without making a
selection.
q F1 – Display the General Help panel.
q F6 – Press to load optimized default system values.
q F7 – Press to load fail-safe default system values.
q F10 – Save changes made the Setup and close the utility.
10 Chapter 2
Setup Utility Menus
The Setup Main menu includes the following main setup categories.
Parameter Description
Product Information This page shows the relevant information of the main board
Standard CMOS Features This setup page includes all the items in standard compatible BIOS
Advanced Chipset Features This setup page includes all the items of Award special enhanced features
Advanced Chipset Features This setup page includes all advanced chipset features
Integrated Peripherals This setup page includes all onboard peripherals
Power Management Setup This setup page includes all the items of Green function features
PC Health Status This setup page is the System auto detect Temperature, voltage, and fan speed
Frequency/Voltage Control This setup page is the System Frequency setup
BIOS Security Features Change, set or disable password. It allows you to limit access to the System
Load Default Setting Load Default Setting indicates the value of the system parameters which the system would be
in best performance configuration
Save & Exit Setup Save CMOS value settings to CMOS and exit setup
Exit Without Saving Abandon all CMOS value changes and exit setup
In the descriptive table following each of the menu screenshots, settings in boldface are the default and
suggested settings.
Chapter 2 11
Product Information
The Product Information menu displays basic information about the system. These entries are for your
reference only and are not user-configurable.
Parameter Description
Processor Type Type of CPU installed on the system.
Processor Speed Speed of the CPU installed on the system.
System Memory Total size of system memory installed on the system.
System Manufacturer Name of the manufacturer of this system.
Product Name Product name of the system.
System Serial Number Serial number of the system.
System BIOS Version Version number of the BIOS setup utility.
BIOS Release Date Date when the BIOS setup utility was released
Asset Tag Number Asset tag number of this system.
12 Chapter 2
Standard CMOS Features
Parameter Description Option
System Date Set the date following the weekday-month-day-year format.
System Time Set the system time following the hour-minute-second format.
AHCI Port 1/2/3/5/6 Press Enter to view detailed device information.
Halt On Determines whether the system will stop for an error during the POST. All, But Keyboard
No Errors
All Errors
Chapter 2 13
Advanced BIOS Feature
Parameter Description Option
Quick Boot Allows you to decrease the time it takes to boot the computer by shortening
or skipping certain standard booting process.
Quiet Boot When enabled, the BIOS splash screen displays during startup.
When disabled, the diagnostic screen displays during startup.
1st/2nd/3rd/4th Boot Device Specifies the boot order from the available devices. Hard Disk
Hard Disk Drive Press Enter to access the Hard Disk Drive Priority submenu and specify the boot device
priority sequence from available hard drives.
Removable Device Press Enter to access the Removable Device Priority submenu and specify the boot device
priority sequence from available removable drives.
CD/DVD Drives Press Enter to access the Optical Disk Drive Priority submenu and specify the boot device
priority sequence from available CD/DVD drives.
Bootup Num-Lock Selects power on state for Num Lock. On
USB Beep Message Enables or disables BIOS to display error beeps or messages during USB
device enumeration.
Enabled
Disabled
Enabled
Disabled
CD^DVD
Removable
Device
LAN
Off
Disabled
Enabled
14 Chapter 2
Advanced Chipset Features
Parameter Description Option
Intel EIST When enabled, this feature allows the OS to reduce power consumption.
When disabled, the system operates at maximum CPU speed.
Intel XD Bit When enabled, the processor disables code execution when a worm
attempts to insert a code in the buffer preventing damage and worm
propagation.
When disabled, the processor forces the Execute Disable (XD) Bit feature
flag to always return to 0.
Intel VT Enables or disables the Virtualization Technology (VT) availability. If
enabled, a virtual machine manager (VMM) can utilize the additional
hardware virtualization capabilities provided by this technology.
Note: A full reset is required to change the setting.
Intel VT-d For Intel platform Enabled
Memory Hole Remapping Enables or disables remapping of overlapped PCI memory above the total
physical memory.
Primary Video Select a graphic controller as a primary boot device. Auto
DVMT Mode Select You can choose the Fixed Mode or DVMT Mode. Not supported
DVMT/Fixed Memory The setting is only available for WinXp.
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Disabled
Enabled
Disabled
PCIE
Onboard VGA
Chapter 2 15
Integrated Peripherals
Parameter Description Option
Onboard ESATA Controller Enables or disables the onboard ESATA controller. Enabled
Disabled
Onboard SATA Controller Enables or disables the onboard SATA controller. Enabled
Disabled
Onboard SATA Mode Select an operating mode for the onboard SATA. RAID
Native IDE
Onboard USB Controller Enables or disables the onboard USB controller. Enabled
Disabled
Legacy USB Support Enables or disables support for legacy USB devices. Enabled
Disabled
Onboard Audio Controller Enables or disables the onboard audio controller. Enabled
Disabled
Onboard LAN Controller Enables or disables the onboard LAN controller. Enabled
Disabled
Onboard LAN Option ROM Enables or disables the load of embedded option ROM for onboard
network controller.
Enabled
Disabled
16 Chapter 2
Power Management Setup
Parameter Description Option
ACPI Suspend Mode Select an ACPI state. S3 (STR)
S1 (POS)
High Performance Event
Timer
Power On by RTC Alarm Enables or Disables to wake up the system by RTC Alarm Function Enabled
Power On by PCIE Devices Enables or disables to wake up the system from a power saving mode
Power On by Onboard Lan Enables or Disables to wake up the system by Onboard Lan function Enabled
Wake Up by PS/2 KB/
Mouse
Wake Up by USB KB/
Mouse
Restore On AC Power Loss Enables or disables the system to reboot after a power failure or
Deep power off mode Select the Deep power off Mode Enabled
Enables or disables High Performance Event Timer Enabled
Disabled
Disabled
Enabled
through an event on PCI Express device.
Enables or disables to wake up the system from a power saving mode
using a PS2 keyboard or mouse.
If enabled, press any key or click the mouse will wake system from S1/
S3 state.
interrupt occurs.
Disabled
Disabled
Enabled
Disabled
Enabled
Disabled
Power Off
Power On
Last State
Disabled
Chapter 2 17
PC Health Status
Parameter Description Option
Smart FAN Enables or disables the smart system fan control function. Enabled
Disabled
18 Chapter 2
Frequency/Voltage Control
Parameter Description Option
Spread Spectrum Enables or disables the reduction of the mainboard’s EMI.
Note: Remember to disable the Spread Spectrum feature if you are
overclocking. A slight jitter can introduce a temporary boost in clock
speed causing the overclocked processor to lock up.
Enabled
Disabled
Chapter 2 19
BIOS Security Features
Parameter Description
Supervisor Password Indicates the status of the supervisor password.
User Password Indicates the status of the user password.
Change Supervisor
Password
Supervisor password prevents unauthorized access to the BIOS Setup Utility.
Press Enter to change the Supervisor password.
Setting a supervisor password
1. Use the up/down arrow keys to select Change Supervisor Passwor d menu then press Enter.
A password box will appear.
2. Type a password then press Enter.
The password may consist up to six alphanumeric characters (A-Z, a-z, 0-9)
3. Retype the password to verify the first entry then press Enter again.
4. Press F10.
5. Select Yes to save the new password and close the Setup Utility.
Changing the supervisor password
1. Use the up/down arrow keys to select Change Supervisor Passwor d menu then press Enter.
2. Type the original password then press Enter.
3. Type a new password then press Enter.
4. Retype the password to verify the first entry then press Enter again.
5. Press F10.
6. Select Yes to save the new password and close the Setup Utility.
Removing a supervisor password
1. Use the up/down arrow keys to select Change Supervisor Passwor d menu then press Enter.
2. Enter the current password then press Enter.
3. Press Enter twice without entering anything in th e password fields.
20 Chapter 2
Load Default Settings
The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup
defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or
other kinds of low-performance components and you choose to load these settings, the system might not
function properly.
Chapter 2 21
Save & Exit Setup
The Save & Exit Setup menu allows you to save changes made and close the Setup Utility.
22 Chapter 2
Exit Without Saving
The Exit Without Saving menu allows you to discard changes made and close the Setup Utility.
Chapter 2 23
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