Acer A-810 Service Guide

Service guide files and updates are available

please refer to http://csd.acer.com.tw

Ducati Service Guide

on the ACER/CSD web; for more information,

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Copyright

Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in
a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed of implied, with respect to the contents hereof and specially
disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is
sold or licensed “ as is”. Should the program prove detective following their purchase, the buyer (are not Acer Incorporated, its distributer, or it
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damage resulting from any defect in
the software.

Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

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SCREEN MESSAGES

Denotes actual messages that appear on
screen.

NOTE

Gives bits and pieces of additional Information
related to the current topic.

WARNING

Alerts you to any damage that might result
from doing or not doing specific actions.

CAUTION

Gives precautionary measures to avoid
possible hardware or software problems.

IMPOTENT

Reminds you to do specific actions, relevant to
the accomplishment of procedure.

Conventions

The following conventions are used in this manual:

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Preface

Before using this information and the product it supports, please read the following general

information.

1. This service guide provides you with all technical information relating to the BASIC

CONFIGURATION decide for Acer‟s “ global” product offering. To better fit local market

requirement and enhance product competitiveness, your regional office MAY have decided to
extend the functionality of a machine. These LOCALIZED FEATURES will NOT be recovered in
this generic service guide. In such cases, please contact your regional office or the responsible
personnel/channel to provide you with further technical details.

2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date
information available on your regional web or channel. If, for whatever reason, a part number
change is made, it will not be noticed in the printed Service Guide. For ACER-AUTHORIZED
SERVICE PROVIDER, your Acer office may have a DIFFERENT part number code to those
given in the FRU of this printed Service Guide. You must use the list provided by your regional
Acer office to order FRU parts for repair and service of customer machines.

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CHAPTER1

System Specifications

Features

Below is a brief summary of the smartphone‟s many features:

Operating System

 Android 4.2.2 (Jelly Bean)

Processor

 Intel®Atom processor Z2560, 1.6 GHz Intel® Hyper-Threading Technology

Memory

 1 GB of POP ON LPDDR2, with 16GB eMMC

Display

 7.9” XGA Color TFT-LCD with LED Backlight Design

Resolution: 1024*768 (4:3)
MIPI interface

Dimensions

 203 (L) x 138.4 (W) x 8.15 (T) mm

Weight

 ＜380g

Wireless LAN

 IEEE 802.11b/g/n

GPS

 Support GPS & GNSS

Bluetooth

 Bluetooth® 3.0

Camera

 Main camera: 5MP Camera with Auto Focus
 Front camera: 2M (1600X1200) Fixed Focus camera

Expansibility

 Micro SD card slot, up to 32GB, SDHC 2.0 compatible

Interface/Audio

 Built-in microphone and speaker, 3.5mm headset jack

Interface/Data

 Micro USB ( USB 2.1 High Speed )

Battery

 Rechargeable Lithium-ion battery, capacity: 4300 mAh
 Fly mode Stand-by : > 1588 hours, Video playback Time: > 7.5 hours

Ergonomic Design

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 Touch Window for fingertip
 Side keys:

- Volume Up/Down

- Power Button

Power

 Voltage range: 100 ~ 240V AC
 DC Adaptor, 5.35V/2A, Micro-USB

Software (pre-loaded)

 7digital (Tablet x86)
 Amazon App Suite Widget (Tablet x86)
 Audible (Tablet x86)
 Top HD Games (Tablet x86)
 WildTangent (Tablet x86)
 Skype (Tablet x86)
 Acer Remote Files (Tablet)
 AcerCloud Docs (Tablet)
 Camera 1.0 (Tablet)
 Clear.fi 2 - AcerCloud Portal (Tablet x86)
 Clear.fi 2 - Music (Tablet)
 Clear.fi 2 - Photo (Tablet)
 Clear.fi 2 - Video (Tablet)
 Demo Video Data (Tablet-Ducati)
 Amazon Kindle (Tablet x86)
 Amazon Local (Tablet x86)
 Amazon MP3 (Tablet x86)
 Appstore (Tablet x86)
 TuneIn (Tablet x86)
 Life Image (Tablet x86)
 Acer Live Updater
 Dropbox OOBE Launcher (Tablet x86)
 Dropbox (Tablet x86)
 Evernote (Tablet x86)
 Kobo (Tablet x86)
 Simeji (Tablet x86)
 McAfee Mobile Security (Tablet x86)
 AccuWeather (Tablet x86)
 Acer Registration 2.0 (Tablet)
 AcerNidus
 App Hiding (Tablet x86)
 Demo Video App (Tablet)
 App Hiding - Amazon Source (Tablet x86)
 Astro (Tablet x86)
 Digital Clock Widget 2.1 (Tablet x86)
 Weather Widget 2.1 (Tablet x86)

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 Zinio Reader (Tablet x86)
 Agoda (Tablet x86)

System Block Diagram

Your Acer table Tour

After examining your smartphone features, let us show you around your tablet.

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View

Item

Specification

Intel

Intel®Atom processor Z2560, 1.6 GHz Intel® Hyper-Threading
Technology

Item

Specification

Display resolution

1024 x 768, KD079D1-35NA-A8

Item

Specification

Battery Capacity

4300 mAh (minimum capacity), Lithium-ion battery cell, rechargeable
and replaceable battery pack

AC input voltage

100~240 Vac

DC output voltage

5.35Vdc (typical)

Hardware Specifications and Configuration

Processor

7.85” TFT - LCD

Battery

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DC output current

2A (typical)

Full charge time

4.3 hour to reach 100% (when in standby mode)

Video playback time

Video playback time: > 7.5 hours

Standby

Fly mode Stand-by : > 1588 hours

Item

Specification

Type

Main camera: 5MP Camera with Auto Focus with one LED flashlight
Front camera: 2M(1600x1200) Fixed Focus camera

Item

Specification

Chipset

SiRFstar® CSRG05t™ WLCSP

Item

Specification

Memory embedded

ROM 16GB / RAM 1GB

Memory expansion

MicroSD memory card up to 32GB (SDHC 2.0 compatible)

Camera

GPS

System memory

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CHAPTER2

Software Upgrade(SD Download)

Features List

• SD download is an easy way for device to perform image upgrade, it supports below features
– Support ROM image upgrade without PC
– Support ROM image upgrade between different SKUs
– Support ROM image upgrade with default NV item update
– Support display image download progress bar upon screen
– Support image file integrity check

Abstract

This document will descript how to use SD card to upgrade Acer Ducati images (SD/SDs).

How to perform SD_download

1. Double click SD/SDs, Copy update.zip from SD/SDs to SD Card

2. Device turn off

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3. Insert SD card into device

4. Press volume down and power key

5. Device Vibrated

6. Release all key and press volume up and hold volume up

7. Device vibrated

8. Release all key to launch boot menu.

9. Press Volume Up/Down to select “ Apply update from external SD card” and press Power Key

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trigger selection

10. Press Volume Up/Down to select “ update.zip” and press Power Key to start update

11. After showing Install from sdcard complete, Press Volume Up/Down to select “ reboot system now”
and press Power Key to reboot and finish update

Ducati SW download SOP

Pre-condition

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To download Ducati SW, We shall have a PC with Windows OS system. Here , we used Windows

XP SP3 system based PC. We shall install USB driver and install Ducati SW download tool. then modify
Windows register table. Then reboot the system. Here is the detail step:

 Install USB driver, unzip the follow two driver and click to install.

IntelAndroidDrvSetup1.3.3.exe.zip
iSocUSB-Driver-Setup-1.0.3.exe.zip

 Install Download tool. click to install.

PhoneFlashTool_4.2.1.0_external_win32.exe

 Modify Windows register table

Export register table-- RegHack.reg，then reboot the PC.

 Unzip the EUU（shipping image and Service ROM（factory image）to EUU directory and

Service ROM directory .

Ducati SW download step

一．Update to new EUU

1. Open Phone Flash Tool 4.2.1.

2. Click Phone flash tool “Browser” button，select flash.xml from EUU directory. Then Phone flash

tool will display it is ready to download SW. Here we assume that your Ducati device has EUU
image already or has the service ROM image already.

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3. Switch Ducati device to SW download mode.

a) Power off the Ducati.
b) Hold volume down key more than 2 seconds and click power on key to force the Ducati

enter SW download mode.
c) Connect the USB cable to your device and PC.
d) When you see “start to flash” button become green. Click it to download SW.

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4. After download SW is done, you shall see flashing status bar becomes green with 100%
indicator. Unplug the USB cable.

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二． Update to Service ROM

1. Open Phone Flash Tool 4.2.1.

2. Click Phone flash tool “Browser” button，select flash_reflow_repair.xml from Service ROM
directory. Then Phone flash tool will display it is ready to download SW. Here we assume that
your Ducati device has EUU image already or has the service ROM image already.

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3. Switch Ducati device to SW download mode.

a) Power off the Ducati.
b) Hold volume down key more than 2 seconds and click power on key to force the Ducati

enter SW download mode.
c) Connect the USB cable to your device and PC.
d) When you see “start to flash” button become green. Click it to download SW.

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4. After download SW is done, you shall see flashing status bar becomes green with 100%
indicator. Unplug the USB cable.

Notes：

1. To run Phone flash tool, your PC must install Net Framework 4.0.

2. During SW downloading, if PC prompts that a new device is found, need install driver, please

refer to USB driver--- C:\Program Files\Intel Android Device USB driver.

3. During active phone flash tool, if system prompts that can‟t find wdapi1100.dll, please copy the

wdapi1100.dll from service ROM package to C:\WINDOWS\system32\.

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CHAPTER3

Disassembly and Assembly SOP

Disassemblt Requirements

To disassemble the smartphone, you need the following tools;

 Wrist grounding strap and conductive mat to prevent electrostatic discharge.
 A clean, dry, lint-free cloth to prevent damage to the LCD during disassembly
 Plastic pry less than or equal to 0.96 mm thickness
 Tweezers (plastic and metal)

NOTE: 1. The screws for the different components vary in size. During the disassembly process,
group the screws with the corresponding components to avoid mismatch when putting back the
components.

2. The screws are SUGGESTED not to be re-used

3. The adhesives, Gaskets and foil conductors cannot be re-used. (Except this one,
Gasket_Middle_Unibody_A5Q.)

Related Information

The product previews seen in the disassembly procedures may not represent the final product

color or configuration.

General Information

Pre-disassembly Instructions

IMPORTANT: Before proceeding with the disassembly procedure, make sure that you do the
following:

1. Turns of the power to the system.

2. Unplugs the USB adaptor and all other cables from the system.

3. Covers the work area with a clean, dry, lint-free cloth to protect the LCD panel.

4. Places the system on a flat, stable surface.

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Disassemblt Process

The disassembly process is divided into the following sections:

 External component disassembly
 Main unit disassembly

The following flowcharts provided in succeeding disassembly sections illustrate the entire
disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware
components.

NOTE: Torque is 0.9±0.1kgf/mm and driver speed is lower than 750 rpm

External Module Disassembly Process

External Module Disassembly Flowchat

NOTE: Items enclosed with broken lines ( ) are optional and may not be present.

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Removing the Battery Cover

1、 insert the plectrum into the gap of the left top side

2、 gash the unit from left side to right side

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3、 open the corner of rear housing using the plectrum

4、 gash from the right top side directly to the right bottom side,take out the plectrum.

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5、 insert the plectrum into the left top corner,gash to the left bottom corner. Take out the plectrum.

6、 hold the whole unit bottom with left hand, open the rear housing, take away the rear housing.

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Remove the rear housing

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Uncover the acetate tape which covering the camera connectors

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Unlock the Battery connector

Uncover the acetate tape which covering the LCD connector

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Uncover the acetate tape which covering the RF cable

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Unlock the side key FPC

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Unlock the rear camera connector and pull out the FPC

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Unlock the front camera connector and pull out the FPC

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Remove the rear camera

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Unlock the TP connector and LCD FPC connectoe

Unlock the mic connectoe

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Unlock the speaker connector

Unlock the RF cable connector

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Release 5pcs screws shown in the picture

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Remove the PCBA

Uncover the tape of the antenna carefully

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Pinch the tape of the Battery adhesive and remove the Battery

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Pull out the mic carefully

Remove the foam on the LCD FPC connector and release the FPC

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Unlock the 3pcs screws of the speaker box and removr the box

Required tools and screws

Electric screw driver

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Plastic plectrum

The specification of the required 2 kinds of screw

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CHAPTER4

Diagnostic Tool SOP

When you change MB, you should process below items

1. Re-write SNID

2. Re-write wifi country code

3. Calibrate Accelerometer

4. Do the diagnostic test

5. Flash correct OS

Ducati Service Tool(SN/ wifi country code)

1. Ducati Service Tool provides users with functions as following.

- Read/Write 22 characters Code SN,

- Read/Write wifi country code,

2. Required

Microsoft .NET Framework 4.0 is required.
Ducati device driver is required.
Ducati device shall have service ROM.

3. Re-write Acer 22 code SOP

1) Unzip “Acer_Ducati_acer22_code_v1.0.zip”

2) Open DOS window

3) Cd Acer_Ducati_acer22_code/ directory that you unzipped, like below:

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4) Run command:
Acer_Ducati_write_acer22.bat N8L3WWW002402002B11701

5) If you want to check what you write, you can run command:
Acer_Ducati_read_acer22.bat
Then run command:
type WIFIcountryCheckLog.bat
You will see “set GetAcer22Code_Acer22Code=N8L3WWW002402002B11701”, that means

your Ducati‟s Acer 22 code that you write is “N8L3WWW002402002B11701”.

4. Re-write country code SOP

1) Unzip “Acer_Ducati_WIFIcountry_code_v1.0.zip”

2) Open DOS window

3) Cd Acer_Ducati_WIFI country_code/directory that you unzip,like below

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4) Run command:
Acer_Ducati_write_WIFIcountry.bat TW

5) If you want to check what you write, you can run command:
Acer_Ducati_read_WIFIcountry.bat
Then run command:
type WIFIcountryCheckLog.bat
You will see “set GetWIFIcountryCode_WIFIcountryCode=TW”, that means your Ducati‟s WIFI

Country code that you write is “TW”

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How to Enter in Hardware Testing Mode

Press the MENU button, and click on ICON “HardWareFunctionTest” in APPS, press the button to

perform the function that you want to do.as shown in figure 1.1 and figure 1.2.

Figure 1.1

Hardware Testing Items

 Backlight Test
 Key Test
 Front_Camera Test
 Rear_Camera Test
 SD_Card Test
 TP Test
 LCD Test
 Headset Test
 G_Sensor Test
 Charger Test
 Bluetooth Test

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Figure 1.2

 Speaker Test
 Mic Test
 WLAN Test
 GPS Test
 G_Sensor_Calibration Test

Hardware Testing Items Using Guid

Backlight:

Backlight test, show backlight Level20-Level120-Level220 successively, and then according

to the actual result that you saw to choose PASS or FAIL, as shown in figure 3.1(a).

Figure3.1(a)

Green button means PASS, Red button means FAIL, as shown in figure 3.1(b) and 3.1(c).

Figure 3.1(b)

Figure 3.1(c)

KEY:

• Follow the picture‟s instruction to press related key successively. If the key function is passed
then the related key button will disappear.

• Key includes：” Volume Up” & ” Volume Down”, Power key did NOT be tested.

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• Two key passed test then please choose PASS otherwise FAIL, as shown in figure 3.2(a).

Green button means PASS, Red button means FAIL, as shown in figure 3.2(b) and 3.2(c).

Front_Camera:

Figure 3.2(a)

Figure 3.2(b)

Figure 3.2(c)

Front Camera test, click on “Take Photo” button, it should take a picture by front camera,
check the picture and according to the actual result that you saw to choose PASS or FAIL.as shown
in figure 3.3(a).

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Figure 3.3(a)

Green button means PASS, Red button means FAIL, as shown in figure 3.3(b) and

3.3(c).

Figure 3.3(b)

Figure 3.3(c)

Rear_Camera:

Rear Camera test, click on “Take Photo” button, it should take a picture by rear camera, check
the picture and according to the actual result that you saw to choose PASS or FAIL.as shown in
figure 3.4(a).

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Figure 3.4(a)

Green button means PASS, Red button means FAIL, as shown in figure 3.4(b) and 3.4(c).

Figure 3.4(b)

Figure 3.4(c)

SD_Card:

SD card test, insert Micro SD card and then according to the test result which be displayed on
the screen to choose PASS or FAIL, as shown in figure 3.5(a) and 3.5(b).

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Figure 3.5(a)

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Figure 3.5(b)

Green button means PASS, Red button means FAIL, as shown in figure 3.5(c) and 3.5(d).

TP:

Figure 3.5(c)

Figure 3.5(d)

TP test, random test and then choose PASS or FAIL, as shown in figure 3.6(a).

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Figure 3.6(a)

Green button means PASS, Red button means FAIL, as shown in figure 3.6(b) and 3.6(c).

Figure 3.6(b)

Figure 3.6(c)

LCD:

LCD test, many and different colors(W/B/R/G/B) be displayed to the screen, and then let you choose
which color do you see on screen finally, RED or GREEN or BLUE, as shown in figure 3.7(a).

Figure 3.7(a)

Green button means PASS, Red button means FAIL, as shown in figure 3.7(b) and 3.7(c).

Figure 3.7(b)

Figure 3.7(c)

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Headset:

Headset test, insert headset and then click on “Left channel” and “Right channel” successively, If hear the
sound only from corresponding headset side, choose PASS;otherwise choose FAIL.as shown in figure

3.8(a) and 3.8(b).

Figure 3.8(a)

Figure 3.8(b)

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Green button means PASS, Red button means FAIL, as shown in figure 3.8(b) and 3.8(c).

G_Sersor:

Figure 3.8(c)

Figure 3.8(d)

G Sensor test, coordinate X/Y/Z will be changed to corresponding value when DUT be moved
or be changed place, According to this please choose PASS or FAIL, as shown in figure 3.9(a).

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Figure 3.9(a)

Green button means PASS, Red button means FAIL, as shown in figure 3.9(b) and

3.9(c).

Figure 3.9(b)

Figure 3.9(c)

Charger:

Charger test.

• Insert AC adapter.

• Pass Criteria：

- Voltage：3000 ~ 4250

- Plug : plugged

- Power Source: AC or USB

- Charger Status：Charging or Full

- Battery Level：0 ~ 100

- Show “Charging” on screen

• According to this please choose PASS or FAIL,as shown in figure 3.10(a) & 3.10(b) & 3.10(c).

•

• Figure 3.10(a)

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•

• Figure 3.10(b)

•

• Figure 3.10(c)

•

•

•

• Green button means PASS, Red button means FAIL, as shown in figure 3.10(d) and 3.10(e).

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•

•

• Figure 3.10(d)

•

•

• Figure 3.10(e)

Bluetooth:

Bluetooth test, it will scanning device, according to the test result which be displayed on screen to choose
PASS or FAIL, as shown in figure 3.11(a) and 3.11(b).

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Figure 3.11(a)

Figure 3.11(b)

Green button means PASS, Red button means FAIL, as shown in figure 3.11(c) and 3.11(d).

Figure 3.11(c)

Figure 3.11(d)

Speaker:

Speaker test, press “Left channel” button and “Right channel” button successively, If hear the

sound only from corresponding speaker side, choose PASS;otherwise choose FAIL.as shown in
figure 3.12(a).

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Figure 3.12(a)

Green button means PASS, Red button means FAIL, as shown in figure 3.12(b) and 3.12(c).

Figure 3.12(b)

Figure 3.12(c)

MIC:

MIC test, press “start record” button and recording the voice, when it‟s finished, you will hear
this voice from MIC then output to speaker. According to this please choose PASS or FAIL, as
shown in figure 3.13(a) and 3.13(b).

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Figure 3.13(a)

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Figure 3.13(b)

Green button means PASS, Red button means FAIL, as shown in figure 3.13(c) and 3.13(d).

Figure 3.13(c)

Figure 3.13(d)

WLAN:

WLAN test, DUT will search AP, according to the test result which be displayed on the screen
please choose PASS or FAIL, as shown in figure 3.14(a).

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Figure 3.14(a)

Green button means PASS, Red button means FAIL, as shown in figure 3.14(b) and 3.14(c).

Figure 3.14(b)

GPS:

GPS test, press “start” button and then according to the test result, please choose PASS or

FAIL, as shown in figure 3.15(a)

Figure 3.14(c)

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Figure 3.15(a)

Green button means PASS, Red button means FAIL, as shown in figure 3.15(b) and 3.15(c).

Figure 3.15(b)

Figure 3.15(c)

G_Sensor_Calibration

G_Sensor_Calibration test, It „s necessary to place the device horizontally firstly. And then

Choose “G_Sensor_Calibration”.

The test result will be shown on screen, according to the test result, please choose PASS or

FAIL,as shown in figure 3.16(a).

Green button means PASS, Red button means FAIL, as shown in figure 3.16(b) and 3.16(c).

Figure 3.16(a)

Figure 3.16(b)

Figure 3.16(c)

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Code

Description

PPPPPPPPPP

Acer Part Number

YWW

3 digit numeric year and week code

SSSSS

5 character unique hexadecimal code by manufacturer base and
reset each week (0-9, A, B, C, D, E, F 16 code)

MM

Manufacturer code

VV

English version code

Code

Description

YWW

3 digit numeric year and week code (as above)

dddddd

6 unique decimal numbers derived from Acer 22 Code SN (SSSSS)
Transfer Rule: S1S2S3S4S5
dddddd = S1 * 164 + S2 * 163 + S3 * 162 + S4 * 161 + S5
Example: Acer FG SN (SSSSS) = 001FD,

SNID (dddddd) = 1 * 162 + 15 * 16 + 13 = 000509.

MM

Manufacturer code (as above)

CHAPTER5

Serial Number Definition

Acer 22 Barcode

Follows Code 128 standard – refer to http://www.adams1.com/pub/russadam/128code.html

Acer 22 Code SN

PPPPPPPPPPYWWSSSSSMMVV

Acer SNID

YWWddddddMM

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CHAPTER6

Exploded Diagram and Description

Ducati Exploded Diagram

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Spare Parts List

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