Abarth Punto Evo User Manual

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WARRANTY AND SERVICES FOR ABARTH DRIVERS

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The number is:

One number for all our services:

ROADSIDE ASSISTANCE (Mon-Sun, 24 hours a day)

The certainty of travelling with peace of mind

INFORMATION (Mon-Sat, 8 a.m./8 p.m.)

For information on all our models and services and on Abarth Dealerships and Service Network

CUSTOMER RELATIONS (Mon-Sat, 8 a.m./8 p.m.)

To respond to all your requests concerning your vehicle and our services

free for all calls from landlines and mobile phones;

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reachable from anywhere in Europe;

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Calls from mobile phones and public telephones in some European countries may be charged according to the rates applied by the telephone operator.

simple and easy to remember ABARTH number.

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Dear Customer

Welcome to Abarth and congratulations on having chosen a car born from the style and

experience of a brand that has been leading automotive history for over 50 years.

Your new car was designed with you and the environment in mind. It implements state-of-the art

technologies for guaranteeing high quality and reliability over time.

This handbook contains comprehensive information on the Warranty, gives advice on how

to maintain your car in its original condition over time and illustrates the services that Abarth has provided for you.

From now on, we are by your side to ensure your peace of mind with one of the most efficient,

extensive Service Networks in the world, ready to promptly assist you anytime, anywhere.

Happy motoring with Your Abarth.

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TABLE OF CONTENTS

CONTENTS

WARRANTY AND SERVICES ............................................ 3

WARRANTY

Warranty abroad ..................................................................... 6

Vehicle warranty ...................................................................... 8

Additional Abarth warranty .................................................. 9

Paintwork warranty .............................................................. 10

Perforating rust warranty .................................................... 11

COMPLEMENTARY SERVICES

Complementary services ..................................................... 14

ASSISTANCE SERVICES

Service pact ........................................................................... 16

Warranty on kit “elaborazione” Abarth .......................... 19

Scheduled servicing .............................................................. 21

CARD FOR NOTIFYING CHANGES................. 33

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WARRANTY AND SERVICES

Dear Customer, In the event that your Abarth vehicle should present a problem attributable to a material or manufacturing fault during

the validity period of this Warranty:

call 24h ABARTH if you need Roadside Assistance. The

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Operations Centre will provide information and assistance 24 hours a day;

if your vehicle is in working condition, you can take it

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to the workshop of the Abarth Dealership that you bought it from, or to the Abarth Dealership which normally serves you, or to any other Abarth Dealership in the United Kingdom or abroad;

the Abarth Dealership/Workshop will return the re-

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paired vehicle in perfect conditions totally free of charge for interventions covered by warranty;

always remember to present this warranty book

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to the Abarth Dealership assisting you; the Abarth Dealership will provide assistance free of charge according to the agreed procedures.

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WARRANTY

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WARRANTY ABROAD

All the operations covered by the warranty are available under the same terms from all Abarth Dealerships.

In countries where there is no Abarth Service Network, the Customer should obtain the documentation attesting the work carried out, and upon his return to his own country, submit it to the Abarth Dealership where he purchased

WARRANTY

the vehicle, which will subsequently deal with the matter.

GARANZIA ALL’ESTERO

Tutte le prestazioni di Garanzia vengono offerte con le stesse modalità presso tutte le sedi della Rete Assistenziale Abarth.

Nei Paesi in cui non esiste una Rete Assistenziale Abarth il Cliente dovrà procurarsi presso l’Officina esecutrice dell’intervento riparativo, documentazione esplicativa e giustificativa di questo, consegnandola poi al suo rientro, per

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il rimborso delle spese riconducibili alla Garanzia della Concessionaria Venditrice.

COMPLEMENTARY

GARANTIEÀ L'ÉTRANGER

Toutes les prestations prévues par la garantie sont assurées, selon les mêmes modalités, par l'ensemble du Réseau Après- Vente Agréé Abarth.

Dans les pays où le Réseau Après-Vente Agréé Abarth n'est pas représenté, le Client devra s'acquitter des frais concernant la réparation de son véhicule et, dès son retour dans son pays, présenter à son Vendeur tous les documents et

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ASSISTANCE

factures justificatifs de l'intervention pour que ce dernier puisse engager les démarches nécessaires au remboursement des frais engagés.

GARANTIE IM AUSLAND

Alle Leistungen im Rahmen der Garantie fur Ihr Fahrzeug werden vom gesamten Abarth - Servicenetz zu den gleichen Bedingungen erbracht.

In Ländern, in denen kein Abarth-Servicenetz besteht, muss sich der Kunde eine genaue Dokumentation über die durchgeführten Arbeiten erstellen lassen und nach seiner Rückkehr an den Abarth-Vertragspartner in seinem Land wenden, bei welchem er das Fahrzeug gekauft hat. Dieser wird dann die Lösung des Falles übernimmt.

GARANTÍA EN EL EXTRANJERO

Todas las prestaciones de Garantía se ofrecen con las mismas modalidades en toda la Red de Asistencia Abarth.

En los países en los que no exista una Red de Asistencia Abarth, el Cliente deberá solicitar en el taller que ha llevado a cabo la reparación la documentación explicativa y justificativa de la misma, entregándola a su regreso para el reembolso de los gastos contemplados en la Garantía del Concesionario donde ha comprado su vehículo.

GARANTIA NO ESTRANGEIRO

Todas as intervenções cobertas pela Garantia são oferecidas com as mesmas modalidades em todas as sedes da Rede de Assistência Abarth.

Nos Países onde não existe uma Rede de Assistência Abarth, o Cliente deverá solicitar, junto da Oficina que irá efectuar a reparação, documentação explicativa e justificativa da intervenção realizada e, quando regressar ao seu País, entregá-la ao Concessionário vendedor que se encarregará do caso.

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The warranty of your Abarth vehicle is covered as follows from date of registration:

Vehicle Warranty: 24 months manufacturer warranty + 12 month Additional Warranty

Additional warranty

Paintwork Warranty: 36 months

Perforating Rust Warranty: 8 years for all models

Abarth Special Editions

The personalisations of the vehicle, that had been performed in the Workshops Abarth & C. S.p.A., are covered by the same types of warranties indicated in the warranty booklet of you vehicle. Abarth provides a number of complementary services described in the applicable section of this booklet.

WARRANTY

SERVICES

COMPLEMENTARY

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ASSISTANCE

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VEHICLE WARRANTY

Abarth UK which is a trading name of Fiat Group Automobiles UK Ltd, guarantees your vehicle against manufacturing faults for a period of 24 months from the date

WARRANTY

of first registration and without mileage limits. Under this Warranty, the Dealer must repair components

which are defective due to a manufacturing defect by replacing them with genuine Abarth spare parts or reconditioned Abarth parts free of charge. Operations under Warranty carried out by a Abarth Dealership include:

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repair or replacement of the faulty component

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labour needed for the replacement or repair

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supply of consumable materials needed to carry out the

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repair under Warranty.

COMPLEMENTARY

The Warranty does not cover faults or malfunctions caused, wholly or partly, or aggravated by:

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modifications, repairs or disassembly of the vehicle not carried out by a Abarth Service Network workshop

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failure to carry out the scheduled servicing operations [directly affecting the failed component] required by the Manufacturer and described in your vehicle's “Owner Handbook” (please take note of the information contained in the Scheduled Servicing) section

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ASSISTANCE

modifications of the vehicle without the Manufacturer's prior authorisation;

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negligence, accidents, late reporting of faults, improper use, participation in sporting events, repairs with nongenuine spare parts (i.e. parts not supplied by the Manufacturer). Exacerbation of the fault by continued driving or use

The Warranty does not cover defects caused by normal wear and tear. In particular, it does not cover the replacement or top-up of oil or other liquids or replacement of the following components: spark plugs, heater plugs, filters, automotive/transmission belts, clutch, brake discs and pads, rear brake shoes and drums, shock absorbers, fuses, bulbs, windscreen and rear window wiper blades, etc.

The Warranty set out in this Warranty Booklet does not affect the Consumer's rights pursuant to relevant local law.

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ADDITIONAL ABARTH WARRANTY

Once the 24 month warranty has expired, Abarth will warrant the vehicle for an additional period of 12 months from date of registration subject to terms and conditions available upon request.

Under this Additional Warranty, the Dealer is obliged to repair components which are DEFECTIVE due to manufacturing defects by replacing them with genuine Abarth spare parts or reconditioned Abarth parts free of charge.

Operations under Warranty carried out by the Abarth Service Network include:

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repair or replacement of the faulty component

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labour needed for the replacement or repair

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supply of consumable materials needed to carry out the

repair under Warranty. The Additional Warranty does not cover: a) repairs of faults or failures due in any matter to: (i) neg-

ligence, vandalism, natural disasters, accidents (against

other vehicles or barriers, fixed or mobile obstacles), (ii)

use of the vehicle not in accordance with the Manufac-

turer's instructions; (iii) failure to carry out or incor-

rect including use of unsuitable parts or (iv) body mod-

ifications or mechanical tuning carried out without the

Manufacturer's approval;

b) (i) repair of faults or failures due in any manner to nor-

mal wear and tear, such as for example replacement or top-up of oil and other liquids; (ii) replacement of the following components: brake discs and pads, filters clutch, injectors, windscreen and rear window wiper blades, exhaust pipe, battery, tyres and rims, windows and light clusters, upholstery and fabrics, light bulbs, fuses, accessories, trim and equipment not originally fitted by the Manufacturer. (iii) operations for eliminating creaking and vibrations of equipment and upholstery material;

c) routine servicing operations, for example, but not lim-

ited to: wheel balancing, alignments, exhaust emissions checks, tyres, encased timing or auxiliary belts, carbonisation, hoses & unions, electrical connections, in car entertainment, aerials, car telephones, adjustments or alignments, locks, bodywork seals, mountings;

d) repairs of faults and failures related to vehicle compo-

nents to which limitations of the Manufacturer's 24 month Warranty apply. Such limitation relates to recognised faults, accepted by the customer when the vehicle was purchased. The Additional Warranty requires the vehicle to be subjected to the service operations required by the Manufacturer and described in the Owner Handbook provided with your vehicle.

WARRANTY

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COMPLEMENTARY

ASSISTANCE

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The Additional Warranty lapses in the following cases:

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if the vehicle is modified or used in any sporting events

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if the odometer is altered or tampered with in any way

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if the customer provided false information concerning the actual distance travelled by the vehicle

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If the warranty is not recorded in the current owners

WARRANTY

name with Fiat Group Automobiles or its representatives.

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COMPLEMENTARY

PAINTWORK WARRANTY

The vehicle is warranted against manufacturing defects of the paintwork for a period of 36 months from the date of first registration. The Warranty provides for the total or partial repainting of the vehicle to the extent necessary and elimination of any ascertained fault according to the Manufacturer's standard conditions.

The Warranty does not cover:

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the results of damage to the protective surface, such as scrapes, scratches, abrasion, accidents and contact with chemicals;

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the results of causes unrelated to the production process or inadequate maintenance

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the results of repairs to the bodywork not performed by the Abarth Service Network

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chipping caused by stones or gravel.

We would ask you to consult the Owner Handbook for instructions and important information on the preservation and correct maintenance of the bodywork.

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PERFORATING RUST WARRANTY

The structural elements of the bodywork are warranted against perforations caused by rust, when it occurs from the inside out.

The Warranty provides for the repair and/or replacement of any original, bodywork structural element damaged by perforating rust and is valid for 8 years from date of first registration.

The Warranty does not cover defects caused, wholly or partly, or aggravated by the failure to carry out scheduled servicing required by the Manufacturer at the frequency indicated in the Owner Handbook.

Any faults found and not covered by Warranty will be recorded on the body inspection certificates when Schedule Servicing coupons are carried out.

The Perforating Rust Warranty does not cover:

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deterioration due to negligence or failure to observe the manufacturer's requirements laid down in the Owner Handbook relating to body maintenance or to external causes (accidents, chipping caused by stones or gravel) or to the installation of accessories that do not meet technical specifications or were not originally envisaged by the Manufacturer;

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non-original body parts (i.e. not supplied by the Manufacturer) and the consequences of repairs to the body carried out outside of a Abarth Dealership .

WARRANTY

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COMPLEMENTARY

ASSISTANCE

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COMPLEMENTARY

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WARRANTY

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COMPLEMENTARY

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ASSISTANCE

ONE YEARS AA ASSURANCE IS INCLUDED WITH ALL ABARTH CARS PURCHASED.

PLEASE SEE YOUR ABARTH ROADSIDE RECOVERY BOOKLET FOR DETAIL

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ASSISTANCE SERVICES

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WARRANTY

SERVICES

COMPLEMENTARY

SERVICE PACT

Dear Customer, Abarth Service Network personnel:

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are trained directly by Abarth

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use all the diagnosis equipment required by Abarth

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guarantee disposal of used oil and polluting materials in compliance with the regulations in force

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apply clear and competitive fees

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provide immediate quotes on the cost of each maintenance operation (Transparent Prices)

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operate in line with operating cycles and intervention times established by Abarth

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and offer a service called SERVICE PACT.

The Service Pact is a collection of Service Agreement general terms and conditions between the Dealership and you. It guarantees the transparency of all services you request and the Dealership has carried out, whether under warranty or not.

Reception of the vehicle and quote

When your vehicle is brought in for Servicing, maintenance or repair work, the Workshop will issue an acceptance note with a list of the problems reported or works requested and, upon request, a written quote.

In the event of operations not covered by the Warranty, the Workshop will inform your before starting each job.

Clarity of repair requests

The repair must correspond to the problems reported. The Workshop will always ask you for authorisation before carrying out additional repairs deemed necessary and/or appropriate.

Respect of delivery times

Respecting delivery times means respecting you.

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GENUINE ACCESSORY FITTING CERTIFICATE

Description..............................................................................................................

Part number .............................................. Invoice number ...............................

Date ............................................................ miles .................................................

Dealer stamp and signature

Description..............................................................................................................

Part number .............................................. Invoice number ...............................

Date ............................................................ miles .................................................

Dealer stamp and signature

Description..............................................................................................................

Part number .............................................. Invoice number ...............................

Date ............................................................ miles .................................................

Dealer stamp and signature

Description..............................................................................................................

Part number .............................................. Invoice number ...............................

Date ............................................................ miles .................................................

Dealer stamp and signature

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COMPLEMENTARY

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Description..............................................................................................................

WARRANTY

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COMPLEMENTARY

Part number .............................................. Invoice number ...............................

Date ............................................................ miles .................................................

Dealer stamp and signature

Description..............................................................................................................

Part number .............................................. Invoice number ...............................

Date ............................................................ miles .................................................

Dealer stamp and signature

Part number .............................................. Invoice number ...............................

Date ............................................................ miles .................................................

Dealer stamp and signature

Description..............................................................................................................

Part number .............................................. Invoice number ...............................

Date ............................................................ miles .................................................

Dealer stamp and signature

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WARRANTY ON KIT “ELABORAZIONE”ABARTH

Dear customer,

Please find below the Terms and conditions regarding warranty on Abarth Kit “elaborazione” , which may be purchased and installed at an Abarth Service Network workshop

A) We remind you that the Abarth Kit “elaborazione” is

designed to be installed only on Abarth models. The installation of the Abarth Kit “elaborazione” must be performed exclusively within one year from the warranty start date of your Abarth vehicle and only on vehicles in good working condition having traveled for less than 12000 miles.

B) The Abarth Kit “elaborazione” is covered by the Abarth

warranty for a period of 24 months, starting from the date of sale or installation date.

C) The Abarth warranty covers free of charge replacement

and / or repair where a manufacturing or build defect is found.

D) The Abarth warranty does not cover faults or mal-

functions caused, wholly or partly, or aggravated by:

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installation activity (separately warranted by the installing dealer);

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installation of the kit on vehicles different from the model indicated by Abarth, or on Abarth models which do not meet the requirement established and required by Abarth;

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unauthorized modification, repair or disassembly of the Abarth Kit “elaborazione” or of any related components / spare parts;

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normal wear and tear / failure to carry out scheduled servicing required by the Manufacturer at the frequency indicated in the Owner Handbook of the Kit;

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unauthorized modification of the Kit or related components / spare parts;

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negligence, accidents, late reporting of faults, improper use, participation in sporting events, repairs with nongenuine spare parts (i.e. parts not supplied by the Manufacturer), exacerbation of a fault by continued driving or use.

E) The Warranty set out in this Warranty Booklet does

not affect the Consumer's rights pursuant to relevant local law.

WARRANTY

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COMPLEMENTARY

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WARRANTY ON KIT “ELABORAZIONE” ABARTH

WARRANTY

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COMPLEMENTARY

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ASSISTANCE

Kit assetto (set-up)

Kit number Installation date Invoice number Miles Contract number

Kit esseesse

Kit number Installation date Invoice number Miles Contract number

Dealer stamp

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SCHEDULED SERVICING

SERVICE COUPONS

All vehicles require regular servicing. Therefore, Abarth has drawn up a Scheduled Servicing Operations Plan for each model/version to ensure excellent running conditions and efficiency.

Compliance with the Scheduled Servicing Operations Plan instructions means optimising your vehicle's performance and fuel consumption and, during its life, ensures respect of laws and regulations on emissions and pollution, keeping it in suitable conditions to pass the periodic inspections required by law.

Above all, complying with the Scheduled Servicing Operations Plan instructions will avoid causing Warranty rights to potentially lapse subsequent to failure to carry out the operations required by the Manufacturer illustrated in the Owner Handbook.

These operations are at your expense. Make sure that the Workshop completes the corresponding Servicing Schedule coupons on the following pages.

Keep receipts certifying payment of the servicing concerned. This document must contain details on genuine or equivalent spare parts, consumable material, operations carried out and labour used.

It is important to remember that the Vehicle Warranty does not cover faults or malfunctions caused, wholly or partly, or aggravated by the failure to carry out or incorrect execution of servicing required by the Manufacturer.

WARRANTY

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COMPLEMENTARY

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SERVICE STAMPS

Check the frequencies and operations in the Owner Handbook, showing the type of operation to be carried out (coupon or engine oil change, if separate) and fill in all other applicable fields.

WARRANTY

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COMPLEMENTARY

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ASSISTANCE

MODEL ................................................................................................................................................

SERVICE ........................................................................................................................................

OIL/OIL FILTER CHANGE ......................................................................................................

SCHEDULED AT MILES ....................................................................................................................

PERFORMED AT MILES ....................................................................................................................

VIN .........................................................................................................................................................

DATE .....................................................................................................................................................

DEALER STAMP AND SIGNATURE

MODEL ................................................................................................................................................

SERVICE ........................................................................................................................................

OIL/OIL FILTER CHANGE ......................................................................................................

SCHEDULED AT MILES ....................................................................................................................

PERFORMED AT MILES ....................................................................................................................

VIN .........................................................................................................................................................

DATE .....................................................................................................................................................

DEALER STAMP AND SIGNATURE

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