3M RS-232 User Manual

15" and 17" CRT Desktop

Touch Monitor User Guide

3M Touch Systems

Read and understand all safety information

contained in this document before using this product.

The information in this document is subject to change without notice. No
part of this document may be reproduced or transmitted in any form or by
any means, electronic or mechanical, for any purpose, without the express
written permission of 3M Touch Systems. 3M may have patents or pending
patent applications, trademarks, copyrights, or other intellectual property
rights covering subject matter in this document. The furnishing of this
document does not give you license to these patents, trademarks,
copyrights, or other intellectual property except as expressly provided in
any written license agreement from 3M Touch Systems.

The information provided in this document is intended as a guide only. For
the latest detailed engineering specifications, please contact your 3M Touch
Systems Application Engineer. 3M Touch Systems is committed to
continually improving product designs, as a result, product specifications
may be subject to change without notification.

NOTICE: Given the variety of factors that can affect the use and
performance of a 3M Touch Systems Product (the “Product”), including
that solid state equipment has operation characteristics different from
electromechanical equipment, some of which factors are uniquely within
User’s knowledge and control, it is essential that User evaluate the 3M
Touch Systems Product and software to determine whether it is suitable for
User’s particular purpose and suitable for User’s method of application. 3M
Touch Systems’ statements, engineering/technical information, and
recommendations are provided for User’s convenience, but their accuracy
or completeness is not warranted. 3M Touch Systems products and software
are not specifically designed for use in medical devices as defined by
United States federal law. 3M Touch Systems products and software should
not be used in such applications without 3M Touch Systems’ express
written consent. User should contact its sales representative if User’s
opportunity involves a medical device application.

IMPORTANT NOTICE TO PURCHASER: Specifications are subject to
change without notice. These 3M Touch Systems’ Products and software
are warranted to meet their published specifications from the date of
shipment and for the period stated in the specification. 3M Touch Systems

makes no additional warranties, express or implied, including but not
limited to any implied warranties of merchantability or fitness for a
particular purpose. User is responsible for determining whether the 3M

Touch Systems Products and software are fit for User’s particular purpose

4 CRT Touch Monitor User Guide

and suitable for its method of production, including intellectual property
liability for User's application. If the Product, software or software media is
proven not to have met 3M Touch Systems’ warranty, then 3M Touch
Systems’ sole obligation and User’s and Purchaser’s exclusive remedy,
will be, at 3M Touch Systems’ option, to repair or replace that Product
quantity or software media or to refund its purchase price. 3M Touch
Systems has no obligation under 3M Touch Systems’ warranty for any
Product, software or software media that has been modified or damaged
through misuse, accident, neglect, or subsequent manufacturing operations
or assemblies by anyone other than 3M Touch Systems. 3M Touch

Systems shall not be liable in any action against it in any way related to
the Products or software for any loss or damages, whether non­specified direct, indirect, special, incidental or consequential (including
downtime, loss of profits or goodwill) regardless of the legal theory
asserted.

© 2002-03 3M All rights reserved.

Document Title: CRT Desktop Touch Monitor User Guide
Document Number: 19-260, Version 2.1

MicroTouch, the MicroTouch logo, ChassisTouch, ClearTek, Microcal,
ThruGlass, TouchPad, TouchPen, TouchWare, TouchTek, and ToughTouch
are either registered trademarks or trademarks of 3M in the United States
and/or other countries.

Microsoft, MS-DOS, Windows, Windows NT, and Visual C++ are
registered trademarks or trademarks of Microsoft Corporation.

Contents

Overview

Important Safety Information ......................................................... 9

Explanation of Symbols ............................................................... 11

Service and Repair Indicators....................................................... 11

3M Touch Systems Support Services........................................... 12

3M Touch Systems Worldwide Offices ....................................... 13

Chapter 1 Getting Started With Your CRT Desktop
Monitor

Capacitive and Resistive Options ................................................. 14

System Requirements ................................................................... 15

Unpacking Your Touch Monitor .................................................. 16

Installing the Video Card and Video Driver................................. 16

CRT Monitor Setup ...................................................................... 17

Access to the Video Controls ....................................................... 18

Configuring the Display Settings ................................................. 19

Testing the CRT Touch Monitor .................................................. 20

Installing TouchWare Software.................................................... 20

Calibrating the Touch Screen ....................................................... 21

Chapter 2 Video Display Options

Adjusting the 15" and 17" CRT Desktop Video Display ............. 22

15" and 17" OSD Menu 1............................................................. 23

15" and 17" OSD Menu 2............................................................. 25

Chapter 3 Maintenance and Troubleshooting 33

Problem Possible Causes and Solutions

Is the monitor in Power Management mode?
Touch the screen, press any key on the keyboard, or move the
mouse to restore operation.
Are the brightness and contrast settings too low?
Use the monitor controls to adjust these values.

Troubleshooting the Touch Screen

If you are experiencing problems with the touch screen, check the
following list of common installation errors.

Table 3. Common Touch Screen Installation Issues

Common
Installation Issues

Touch screen does not
respond to touch

Touch screen is not
accurate
Cursor does not follow
finger movement or
does not reach the
edges of the screen
Cursor is not located
directly underneath
your finger

Possible Solutions

• Review the installation procedures. Are all
cables connected properly?

• After you installed TouchWare, did you restart
your PC to activate the touch screen driver?

• Are the communication settings correct? Is the
touch screen trying to use the COM port or IRQ
of another device (for example, a mouse)? If
so, a hardware device conflict will result and
the touch screen will not work.

Calibrate the touch screen for the current video
resolution and operating system.
Calibrate the touch screen for the current video
resolution and operating system.

• Open the touch screen control panel and make

sure all cursor offsets (vertical, edge/horizontal)
are turned off.

• Calibrate the touch screen for the current video

resolution and operating system.

28 CRT Touch Monitor User Guide

N

CAUTION

To avoid the potentially hazardous situations associated with the use
of alcohol which may result in minor or moderate injury or property
damage:

• Follow all instructions and recommendations in the manufacturer's
Material Safety Data Sheet and product label.

• It is important to avoid using any caustic chemicals on the touch screen.
Do not use any vinegar-based solutions.

• Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths.

• Always dampen the cloth and then clean the screen. Be sure to spray

the cleaning liquid onto the cloth, not the screen, so that drips do not
seep inside the display or stain the bezel.

• Always handle the touch screen with care. Do not pull on or stress
cables.

Monitor Installation Problems

Problem Possible Causes and Solutions

o image
displayed
(blank
screen)

Is the monitor receiving power?

• Check that the computer’s power cable is connected
properly and securely in a grounded electrical outlet.

• Check that the monitor power cord is connected properly
and securely to an electrical outlet. Check that the LED is
lit on the monitor.

• Try using another power cable.

• Try using another electrical outlet.

Is the monitor receiving a valid video signal from the PC?

• Check that the computer is powered on.

• Check that the video cable is connected properly and

securely to the computer.

• Check that no pins are bent in the video cable connector.

• Check that the video card is firmly seated in the card slot in

your computer.

• Check that the video input from the video card falls within
the operating range of the display. Refer to Table 2 for
details.

10 CRT Touch Monitor User Guide

WARNING

To avoid the risk of fire which could result in serious injury or
death:

• Do not remove the cover or back of the monitor.

To avoid the risk of electric shock which could result in serious
injury or death:

• Do not use a power cord that is frayed or otherwise damaged.

CAUTION

To avoid the risk of electric shock which may result in minor or
moderate injury:

• Do not service the monitor.

• There are no user serviceable parts inside.

• Refer all servicing to qualified service personnel.

• The anode cap output is at high voltage.

• Do not use non-conforming replacement parts.

• Do not place wet or damp objects on the monitor.

• Do not expose the monitor to rain or other sources of water, steam, or

moisture.

• Do not place foreign objects on the monitor or its cables.

• Do not remove the cover or back of the monitor.

To avoid the risk of glass breakage which may result in minor or
moderate injury:

• Handle the monitor with care to avoid breaking the touch screen
sensor. The display contains glass parts. Dropping the display may
cause the glass parts to break.

• Do not place foreign objects on the monitor.

To avoid the potentially hazardous situations associated with the use
of alcohol which may result in minor or moderate injury or property
damage:

• Follow all instructions and recommendations in the manufacturer's
Material Safety Data Sheet and product label.

To avoid possible environmental contamination which may result in
minor or moderate injury:

• Dispose of the monitor according to applicable governmental

regulations.