3M C4667PW User Guide
3M™ Multi-Touch
C4667PW Chassis Display
User Guide
Read and understand all safety information
contained in this document before using this product.
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2 3M™ Multi-Touch Chassis Display User Guide
The information in this document is subject to change without notice. No part of this document may be reproduced or
transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission
of 3M Touch Systems, Inc. 3M may have patents or pending patent applications, trademarks, copyrights, or other
intellectual property rights covering subject matter in this document. The furnishing of this document does not give you
license to these patents, trademarks, copyrights, or other intellectual property except as expressly provided in any written
license agreement from 3M Touch Systems, Inc.
The information provided in this document is intended as a guide only. For the latest detailed engineering specifications,
please contact your 3M Touch Systems, Inc. Application Engineer. 3M Touch Systems, Inc. is committed to continually
improving product designs, as a result, product specifications may be subject to change without notification.
"RoHS 2011/65/EU" means that the product or part does not contain any of the substances in excess of the maximum
concentration values (“MCVs”) in EU RoHS Directive 2011/65/EU, unless the substance is in an application that is exempt
under EU RoHS. The MCVs are by weight in homogeneous materials. This information represents 3M's knowledge and
belief, which may be based in whole or in part on information provided by third party suppliers to 3M.
NOTICE: Given the variety of factors that can affect the use and performance of a 3M Touch Systems, Inc. Product (the
“Product”), including that solid state equipment has operation characteristics different from electromechanical equipment,
some of which factors are uniquely within User’s knowledge and control, it is essential that User evaluate the 3M Touch
Systems, Inc. Product and software to determine whether it is suitable for User’s particular purpose and suitable for User’s
method of application. 3M Touch Systems, Inc. statements, engineering/technical information, and recommendations are
provided for User’s convenience, but their accuracy or completeness is not warranted. 3M Touch Systems, Inc. products
and software are not specifically designed for use in medical devices as defined by United States federal law. 3M Touch
Systems, Inc. products and software should not be used in such applications without 3M Touch Systems, Inc. express
written consent. User should contact its sales representative if User’s opportunity involves a medical device application.
IMPORTANT NOTICE TO PURCHASER: Specifications are subject to change without notice. These 3M Touch
Systems, Inc. Products and software are warranted to meet their published specifications from the date of shipment and for
the period stated in the specification. 3M Touch Systems, Inc. makes no additional warranties, express or implied,
including but not limited to any implied warranties of merchantability or fitness for a particular purpose. User is
responsible for determining whether the 3M Touch Systems, Inc. Products and software are fit for User’s particular purpose
and suitable for its method of production, including intellectual property liability for User's application. If the Product,
software or software media is proven not to have met 3M Touch Systems, Inc. warranty, then 3M Touch Systems, Inc. sole
obligation and User’s and Purchaser’s exclusive remedy, will be, at 3M Touch Systems, Inc. option, to repair or replace
that Product quantity or software media or to refund its purchase price. 3M Touch Systems, Inc. has no obligation under
3M Touch Systems, Inc. warranty for any Product, software or software media that has been modified or damaged through
misuse, accident, neglect, or subsequent manufacturing operations or assemblies by anyone other than 3M Touch Systems,
Inc. 3M Touch Systems, Inc. shall not be liable in any action against it in any way related to the Products or software
for any loss or damages, whether non-specified direct, indirect, special, incidental or consequential (including
downtime, loss of profits or goodwill) regardless of the legal theory asserted.
Copyright © 2012 3M All rights reserved.
Document Title: 3M C4667PW Multi-Touch Chassis Display User Guide
Document Number: TSD-44110, Revision C
3M, the 3M logo, MicroTouch, and the MicroTouch logo are either registered trademarks or trademarks of 3M in the United States and/or
other countries.
Windows and/or other Microsoft products referenced herein are either registered trademarks or trademarks of Microsoft Corporation in
the U.S. and/or other countries.
Linux is a registered trademark of Linus Torvalds in the U.S. and/or other countries
All other trademarks are the property of their respective owners.
3M Touch Systems, Inc. Proprietary Information – TSD-44110 REV C
3M™ Multi-Touch Chassis Display User Guide 3
Contents
Contents
Introduction
Chapter 1
Setting Up Your Multi-Touch Chassis Display
Overview .................................................................................................................... 5
Important Safety Information ..................................................................................... 6
Important Notes .......................................................................................................... 8
Service and Repair Indicators ..................................................................................... 9
Touch Sensor Care and Cleaning ............................................................................. 10
3M Touch Systems Support Services ....................................................................... 11
Contact 3M Touch Systems ..................................................................................... 11
System Requirements ............................................................................................... 12
Unpacking Your Touch Display ............................................................................... 12
Connecting the Touch Display ................................................................................. 14
Multimedia Features ................................................................................................. 14
Testing the C4667PW Multi-Touch Chassis Display .............................................. 14
Mounting the Multi-Touch Chassis Display ............................................................ 15
Access to the Video Controls ................................................................................... 16
Clearance and Ventilation ........................................................................................ 16
Video Card Requirements ........................................................................................ 17
Using the Standard Controls for the Video Card ...................................................... 17
Supported Video Display Modes and Refresh Rates ............................................... 17
Configuring the Display Settings ............................................................................. 18
Adjusting the Multi-Touch Chassis Video Display .................................................. 18
On Screen Display .................................................................................................... 18
Menu Navigation ...................................................................................................... 19
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Image Menu .............................................................................................................. 19
Display Menu ........................................................................................................... 21
Audio Menu .............................................................................................................. 23
System Menu ............................................................................................................ 24
Chapter 2
Enabling Your Multi-Touch Chassis Display
Windows® 7 USB Compatibility ............................................................................. 29
All Other Platforms .................................................................................................. 29
Multi-Touch Application Support ............................................................................ 29
Installing 3M™ MicroTouch™ Software ................................................................ 29
Video Alignment ...................................................................................................... 30
Appendix A
3M™ PX USB Controller Communications
Overview of USB Firmware Communications ........................................................ 33
Communication Basics ............................................................................................. 33
Receiving Reports from the Controller .................................................................... 33
Command Set ........................................................................................................... 34
Set Feature - Calibration........................................................................................... 34
Get Feature - GetStatus ............................................................................................ 36
Get Feature - GetMaxCount ..................................................................................... 37
Set Feature - Reset .................................................................................................... 38
Set Feature –Restore Defaults .................................................................................. 38
Asynchronous Reports ............................................................................................. 39
Appendix B
Troubleshooting & Maintenance
Display Installation Problems .................................................................................. 41
Troubleshooting the Touch Sensor ........................................................................... 42
Power Management .................................................................................................. 43
Appendix C
Regulatory Information
Regulatory Agency Approvals ................................................................................. 44
FCC Warning ........................................................................................................... 45
CE Conformity for Europe ....................................................................................... 45
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3M™ Multi-Touch Chassis Display User Guide 5
Introduction
Overview
Congratulations on the purchase of your 3M™ Touch Systems Multi-Touch Chassis
Display. This guide describes how to set up your 3M™ Multi-Touch Chassis Display.
The 3M Touch Systems product line of chassis displays deliver true multi-touch
functionality in a versatile form factor. Perfect for interactive digital signage, interactive
tables and kiosk solutions, the 3M Multi-Touch Chassis provides system architects with a
high performance, easy to integrate professional display to enable innovative multi-touch
solutions.
The combination of 3M’s Projected Capacitive Technology (3M PCT) delivering fast,
accurate and precise multi-touch response, with a top-of-the-line full high definition LED
display, creates an immersive user experience for your next generation interactive
applications.
The design of the projected capacitive sensor has thousands of sensing points in close
proximity, making it precise and extremely accurate across the entire touch screen. The
3M PCT's durable chemically strengthened glass surface has unique anti-stiction
properties that greatly reduces surface friction and allows users’ fingers to glide
effortlessly across the display for easy gesture functions.
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6 3M™ Multi-Touch Chassis Display User Guide
DANGER
Important Safety Information
Read and understand all safety information before using this product. Follow all
instructions marked on the product and described in this document. Pay close attention to
the following installation warnings and safety precautions.
Intended Use
The 3M Touch Systems C4667PW Multi-Touch Chassis Display was designed for
touch input and tested to replace an existing display. These displays are intended for
indoor use only and are not designed for use in hazardous locations.
Explanation of Signal Word Consequences
DANGER: Indicates a potentially hazardous situation, which, if not avoided, will
result in death or serious injury and/or property damage.
WARNING: Indicates a potentially hazardous situation, which, if not avoided,
could result in death or serious injury and/or property damage.
CAUTION: Indicates a potentially hazardous situation, which, if not avoided, may
result in minor or moderate injury and/or property damage.
NOTICE: Indicates a potentially hazardous situation, which, if not avoided, may result
in property damage.
To avoid the risk of fire and/or explosion which will result in serious injury or
death:
• Do not install or use this product in a hazardous location.
WARNING
To avoid the risk of electric shock which could result in serious injury or death:
• Do not remove the cover or back of the display. The power supply AC line should
be avoided.
• Plug power cord into appropriate grounded power source.
• Do not use a power cord that is frayed or otherwise damaged.
• Do not service the display yourself. There are no user serviceable parts inside. Refer
all servicing to qualified service personnel. Any change or modification to the
equipment not expressly approved by the party responsible for compliance could
void your authority to operate such equipment.
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3M™ Multi-Touch Chassis Display User Guide 7
WARNING
To avoid the risk of electric shock which could result in serious injury or death:
• Do not use a damaged display.
• Do not use non-conforming replacement parts.
• Do not place liquids, wet or damp objects on the display.
• Do not install or use this product in an outdoor environment
• Be sure to gasket the display to its enclosure properly. Refer to the 3M Multi-Touch
PCT2000PX System Integration Guide (TSD-39954) for more information.
• Do not expose the display to rain or other sources of water, steam, or moisture.
• Do not place foreign objects on the display or its cables.
• Do not remove the cover or back of the display.
• Ensure that connecting the unit to the power source will not overload the power
source.
• Do not connect or disconnect this product during a thunder storm or lightning.
CAUTION
To avoid the risk of glass breakage which may result in minor or moderate injury:
• To avoid risk of injury when handling the display be aware that the sensor edges
may be sharp.
• Handle the display with care to avoid breaking the touch sensor. The display
contains glass parts. Dropping the display may cause the glass parts to break.
• Ensure mounting screws are tightened fully to prevent instability.
• Do not place foreign objects on the display.
• Do not use a visibly damaged or broken sensor.
• Ensure that mounting the unit will not adversely affect the stability of the end
equipment when installing in free standing equipment or using the VESA mount.
To avoid the risk of glass breakage and impact injury, which may result in minor
or moderate injury and/or property damage
• Ensure that mounting the unit will not adversely affect the stability of the end
equipment when installing in free standing equipment or using the VESA mount
Product weight is 26.6 kg (57lbs.) .
• Use appropriate lift surface to support the display on installation or two people are
required for safe installation.
• Other mounting styles or installation methods are not recommended due to the high
level of technician skill and training required for successful load bearing mount
installations due to variations in mounting surfaces, dependence on ratings of
mounting arms and determining appropriateness of ancillary hardware. Should user
elect to disregard this recommendation, user must ensure the installation is
performed by an experienced, highly trained technician who is trained in proper
load bearing mounting procedures, and user is solely responsible for ensuring the
mounting equipment used is appropriate for use with the product.
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8 3M™ Multi-Touch Chassis Display User Guide
CAUTION
To avoid the risk of muscle strain, which may result in minor or moderate injury:
• Always use two people when lifting or installing display, as the display weighs over
26 kgs (57 lbs).
To avoid the risk of muscle strain , which may result in minor or moderate injury:
• Do not install the display in an awkward accessibility orientation.
• The user should take frequent breaks to prevent from muscle strain injury
To avoid the potentially hazardous situations associated with the use of alcohol or
other solvents used for cleaning the touch screen which may result in minor or
moderate injury or property damage:
• Follow all instructions and recommendations in the manufacturer's Material Safety
Data Sheet and product label.
• Be sure to follow solvent manufacturer's precautions and directions for use when
using any solvents
• It is important to avoid using any caustic chemicals on the touch sensor.
To avoid possible environmental contamination which may result in minor or
moderate injury:
•
Dispose of the flat panel display according to applicable governmental regulations.
NOTICE
To avoid the risk of potential damage to the display electronics:
• Always use the VESA 400 mm mounting holes when using an arm attachment. Do
not drill additional holes in the unit to mount plates other locations
• Do not use longer screws as they could potentially damage electronics inside the
display.
•
Be sure to gasket the display to its enclosure properly to prevent damage to the
touch sensor. Refer to the 3M Multi-Touch PCT2000PX System Integration Guide
(TSD-39954) for more information.
• Do not place hot or cold beverages or liquids on the screen display surface.
Important Notes
• In extreme temperature and humidity situations, you may observe condensation
between the sensor and the display. To minimize this condition, place the unit where
it will be used and allow a 24-hour environmental stabilization period prior to
powering on the display. Any noticeable condensation is temporary and will have no
long term affect on the operation of the display.
• You are cautioned that any change or modification to the equipment not expressly
approved by the party responsible for compliance could void your warranty.
• When unplugging the power supply cord, hold the plug, do not pull by the cord.
• Do not connect or disconnect this product during a thunder storm or lightning.
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3M™ Multi-Touch Chassis Display User Guide 9
• Remember to take into account that the operating temperature of the installation may
be greater than the room ambient, and consideration should be given to installing the
unit in an environment compatible with the maximum rated operating temperature.
Specifications can be found in the product data sheet on the 3M Touch Systems
website at http://www.3m.com/touch/.
• The 3M Multi-Touch Chassis Display may not function as expected at altitudes
higher than 2000 meters.
• 3M Touch Systems recommends vacuuming the fan filter at least every six months or
if a noticeable rise in surface temperature occurs.
• When installing the unit, ensure that it does not restrict the flow of air to any other
equipment within the installation required for safe operation.
• An inherent characteristic of the PCT sensor is a fine grid pattern that may be visible
under certain lighting conditions.
• Install the display in a well-ventilated area. Always maintain adequate ventilation to
protect the display from overheating and to ensure reliable and continued operation.
• Do not expose this display to direct sunlight or heat. Passive heat may cause damage
to the housing and other parts.
• Do not install this display in areas where extreme vibrations may be generated. For
example, nearby manufacturing equipment may produce strong vibrations. The
vibrations may cause the display to exhibit picture discoloration or poor video
quality.
• The 3M touch controllers mentioned in this document are USB compatible full speed
devices.
• 3M does not warrant that we are USB compliant pursuant to USB specifications.
Service and Repair Indicators
Do not attempt to service this unit yourself. Refer to an authorized service personnel in
the event that:
• The product does not operate properly when the operating instructions are followed.
• The product exhibits a distinct change in performance, indicating a need for service.
Filter replacement
• Remove screws from the filter cover
• Remove filter cover and filter
• Replace filter
• Re-install cover
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10 3M™ Multi-Touch Chassis Display User Guide
Touch Sensor Care and Cleaning
The touch sensor requires very little maintenance. 3M Touch Systems recommends that
you periodically clean the glass touch sensor surface. Be sure to turn off your display
before cleaning.
Typically, an isopropyl alcohol and water solution ratio of 50:50 is the best cleaning
agent for your touch sensor.
CAUTION
To avoid the potentially hazardous situations associated with the use of alcohol
or other solvents used for cleaning display screen which may result in minor or
moderate injury or property damage:
• Follow all instructions and recommendations in the manufacturer's Material Safety
Data Sheet and product label.
• Be sure to follow solvent manufacturer's precautions and directions for use when
using any solvents
• It is important to avoid using any caustic chemicals on the touch sensor.
• Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths.
• Always dampen the cloth and then clean the sensor. Be sure to spray the
cleaning liquid onto the cloth, not the sensor, so that drips do not seep inside the
display or stain the bezel.
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3M™ Multi-Touch Chassis Display User Guide 11
3M Touch Systems Support Services
3M Touch Systems, Inc. provides extensive support services through our website and
technical support organization. Visit the 3M Touch Systems website at
http://www.3m.com/touch/, where you can download MT 7 software and drivers, obtain
regularly updated technical documentation on 3M Touch Systems products, and learn
more about our company.
Whenever you contact Technical Support, please provide the following information:
• Touch display size, part number and serial number
• Current driver version
• Operating system used
• Information on additional peripherals
Technical Support is available Monday through Friday 8:30 a.m. to 5:30 p.m. with
limited call back service after 5:30 p.m. until 8:00 p.m. US Eastern Standard Time – 9
a.m. to 5 p.m. throughout Europe.
You can contact 3M Touch Systems, Inc. Technical Support (US only -- Eastern
Standard Time) by calling the hot line, sending email or a fax.
• Technical Support Hot Line: 978-659-9200
• Technical Support Fax: 978-659-9400
• Toll Free: 1-866-407-6666 (Option 3)
• Email: US-TS-techsupport@mmm.com
Contact 3M Touch Systems
Contact information for all offices can be found on our website at:
http://www.3m.com/touch/
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12 3M™ Multi-Touch Chassis Display User Guide
CHAPTER 1
Setting Up Your Multi-Touch Chassis Display
This chapter describes how to set up your 3M Touch Systems Multi-Touch Chassis
Display. You need to complete the following tasks:
• Unpack the components
• Connect the video cable, touch display cables, and power cable
• Power on the display and test your setup
• If you are not running Windows® 7 (or Tablet PC), install MT7 software from the
enclosed CD.
System Requirements
The C4667PW Multi-Touch Chassis Display requires a personal computer (PC). The
requirements for your PC are as follows:
• Your PC must have an available USB port. You connect the touch sensor cable to
this communications port.
• Your PC must have a video card and video driver already installed for the display. If
you need to install a video card or a video driver, refer to your computer
documentation for instructions.
Note: Before setting up your Multi-Touch Chassis Display, refer to the “Important
Safety Information” section at the beginning of this document.
Unpacking Your Touch Display
Carefully unpack the carton and inspect the contents. Your C4667PW Multi-Touch
Chassis Display includes the following cables and accessories:
• USB and RS-232 communication cables
• DVI, HDMI, Display Port, and VGA video cables
• US, UK or EU power cables (as needed)
• Hardware Kit -- 4 mounting brackets and (12) 8-32 screws
• Audio Cable
Cables Included with Your Multi-Touch Chassis Display
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3M™ Multi-Touch Chassis Display User Guide 13
EU power cable (optional)
USB Cable
9-pin RS-232 serial cable
VGA Cable
DVI Cable
US Power Cable
HDMI Cable
UK power cable (optional)
Audio Cable
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14 3M™ Multi-Touch Chassis Display User Guide
HDMI Port
Connecting the Touch Display
Note: You are cautioned that any change or modification to the equipment not expressly
approved by the party responsible for compliance could void your warranty.
To connect the Multi-Touch Chassis Display:
1. Turn off your computer. You should always turn off the computer before connecting
or disconnecting a device.
AC
Input
Remote
OSD
RS-232
VGA
Port
Power
Switch
USB
Touch
Display
Port
DVI Port
2. Select the appropriate video cable: Display Port, HDMI, DVI, or VGA. Connect one
end of the video cable to the video connector on the display. Connect the other end to
the video card in your computer.
3. Connect one end of the USB touch sensor cable to the LCD. Connect the other end to
an available port on your computer.
4. Connect the power cable to an appropriate grounded power source.
Multimedia Features
The C4667PW Multi-Touch Chassis Display comes with speakers built into the back of
the display housing and includes audio cables. These cables can be connected underneath
the display.
Testing the C4667PW Multi-Touch Chassis Display
Note: The C4667PW Multi-Touch Chassis Display has a power status light and video
controls located on the side of the display.
Audio
Before testing your touch display, make sure all cables are connected properly. Be sure to
tighten all cable screws. After connection, turn on the power switch located on the back
of the display.
To test that the display is working properly:
1. Turn on your computer.
3M Touch Systems, Inc. Proprietary Information – TSD-44110 REV C
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